Avaya PSN001079u User Manual

PSN#

Original publication date: 22-Dec-2006. This is Issue #1, published 22Dec-2006.

Name of problem If name field on station form has 3 or more numerical characters, 4610SW and 462XSW phones will not parse

Products affected

4600 IP Telephones - Versions 4610SW, 4620SW, 4621SW, 4622SW Release 2.4 and prior

Problem description

When a call is made to or received from an extension, which has 3 or more numerical characters administered in the name field on Communication Manager station form, the 4610SW and 462XSW IP phones will not correctly parse the incoming name and number fields in Call Log. This will cause the ability to redial that extension to fail or the ability to dial that number from the Call Log disp lay to fail. The numerical characters become saved in the extension field on Call Log, instead of part of the name field.

Resolution

This was resolved with IPT patch R2.4.1.3.

Workaround or alternative remediation

Remarks

PSN001079u

name and number correctly in Call Log.

Severity/risk level

Medium

Urgency

When convenient

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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