Avaya PSN000419u User Manual

PSN #

Name of problem

PSN000419u

The 5601D, 5602D, 5602SW, and 4602SW IP telephones report PoE Class 1, although they are Class 2

Publication date

Severity/risk level

26-Jul-2005 Medium

Issue #

Urgency Optional

Issue date

26-Jul-2005

devices.

Products affected

4600 Series IP Telephones – Series 4601, 4602D, 4602SW, and 560X Series IP Telephones

Problem description

The 5601D, starting with serial number 05GM05021115; 5602SW, beginning with 05GM04006001; and 5602D, starting with 05GM13005005; IP telephones when registering with a layer 2 ethernet switch for PoE IEEE 802.3af, will report that they are Class 1 devices, but electrically are Class 2 devices. This may cause issues, depending on the layer 2 ethernet switch in use. All 4602D IP telephones starting with serial number 05GM12000001 and all 4602SW IP telephones starting with serial number 05GM04000001 also report as Class 1 devices when registering to a layer 2 ethernet switch, although they actually are Class 2 devices.

Resolution

This issue has been addressed in manufacturing with the following starting serial numbers: The 5601D telephone with a serial number of 05GM27000001 or greater will report as a Class 2 device. The 5602D telephone with a serial number of 05GM19004738 or greater will report as a Class 2 device. The 5602SW telephone with a serial number of 05GM25005001 or greater will report as a Class 2 device. The 4602SW telephone with a serial number of 05GM20000001 or greater will report as a Class 2 device. A workaround is to manually administer the class of power on the layer 2 switch. If this ability is not available on the ethernet switch, replace the telephone under warranty, if and only if, the ethernet switch does not have the capability of adminstratively configuring for Class of power.

Workaround or alternative remediation

Remarks

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services - Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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