Avaya PSN000215u User Manual

PSN #

PSN000215u

Name of problem

Products affected

Publication date

14-Mar-2005

Issue #

Issue date

The 7 Digit Dial Plan is only supported with BCMRD R2.4

14-Mar-2005

Severity level

Medium

Basic Call Management System Basic Call Management System Reporting Desktop

Problem description

R2V3 customers will not be able to remain on R2V3 and convert their database to support 7 digit dial plans due to the RPT files needing to be relinked to the database in order for 7 digit VDNs and 4 digit Splits to display correctly. Sales representatives should be aware of this issue so they don’t misleed customers into thinking they don’t have to upgrade BCMRD if they purchase a switch that supports 7 digit dial plans..

Resolution

Customers utilizing 7 digit VDNs and 4 digit Splits on the switch must upgrade to R2.4 ensure reports display data for these items accurately.

Remarks

Walgreen's trial revealed that the least significant digits of the VDNs were not read causing the reports to summarize groups of VDNs as one VDN therefore displaying incorrect information.

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact

U.S. Remote Technical Services - Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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