Avaya PSN000186u User Manual

Product Support Notice

PSN #

PSN000186u

Name of problem Products affected

Exports to Rich Text Format do not work

Publication date

17-Mar-2005

Issue #

Issue date

17-Mar-2005

Severity level

Medium

Basic Call Management System Reporting Desktop Crystal report 8.5

Problem description

Exports to RTF format do not work in R2.4 but do not introduce performance issues or cause the client or server to hang. The export simply is not performed. The system is readily available to execute other selections. No functionality issues.

Resolution

Exports to RTF format don’t work in R2.4 but do not introduce performance issues or cause the client or server to hang. The export simply isn’t performed. The system is readily available to execute other selections. No functionality issues with the exception that the failed export disables the ability to modify the Report Properties. The report must be closed and reopened or another export must be performed to a different export format..

Remarks

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services - Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

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