Avaya Programming Records -Section 3 User Manual

PO604628 03 September 17, 2003

Telephony setup and configuration Plus CDR, Console Service, an d Voice Mail system setups

Worksheet 1:

Physical Lines and Loops

Line record template

Target lines

Loops attributes

Worksheet 2:

Telephony assignments for hard-wired devices

Worksheet 3:

Restriction filters

Worksheet 4:

Call Routing and Destination Codes

Worksheet 5:

Telephony system settings

System Access Codes

Remote access: COS p asswords

System Speed Di als

Worksheet 6:

Telephone DNs

IP Telephones

NetVision Handsets

Worksheet 7:

DN line assignments

Worksheet 8:

Line/set restrictions

Worksheet 9:

Button Programming

CAP/KIM Butto n Programmin g

Worksheet 10:

*Default user speed dials

Worksheet 11:

Services

Schedule Names

Schedule Times

Restriction Service

Routing Service

Ringing Service

Ringing Services Rin g groups

Ringing groups, schedules

Worksheet 12:

Hunt Groups

Silent Monitoring

Worksheet 13:

Hospital ity Services (requires keycode)

Worksheet 14:

Telephony Network Parameters

Worksheet 15:

Voice over I P (VoIP) trunks

Worksheet 16:

Wireless Telephones

Companion

T7406 base stat ions and handset DNs

DECT base st at ions and handset DNs

Worksheet 17:

Call Detail Recording parameters

Console service parameters

Voice Mail system parameters

Table of Contents

BCM Programming Records: Telephony Configuration

Wired Line and Target Line Configurations

091

121

L000

092

122

093

123

094

124

095

125

096

126

097

127

098

128

099

129

100

130

101

131

102

132

103

133

104

134

105

135

106

136

107

137

108

138

109

139

110

140

111

141

112

142

113

143

114

144

115

145

116

146

117

147

118

148

119

149

120

150

Physical l ine number range: 061-2

Physical Lines and Loops

The DS30 bus settings on the media bay modules installed on the system determine which lines are active on your system.

Line

LineDS30 BUS # (07)

temp.

DTM

T1: 061-084

NA PRI: 061-083

E1: 061-090

UK PRI: 061-090

BRI:

OS 1: 061-068 OS 1: 091-098

OS 2: 069-076

OS 3: 077-084

CTM4/GATM4:

OS 1: 061-064

OS 2: 069-072

OS 3: 077-080

OS 4: 085-088

CTM8/GATM8:

OS 1: 061-064/069-072

OS 2: 069-072/077-080

OS 3: 077-080/085-088

4X16

Not applicable

061 062 063 064 065 066 067 068 069 070 071 072 073 074 075 076 077 078 079 080 081

Line Template #: Refer to the Line record template form

082 083 084 Bus #7 DNs

DS30 BUS # (06)

DTM

T1: 091-114

NA PRI: 091-113

E1: 091-120

UK PRI: 091-120

BRI:

OS 2: 099-106

OS 3: 107-114

CTM4/GATM4:

OS 1: 091-094

OS 2: 099-102

OS 3: 107-110

OS 4: 115-118

CTM8/GATM8:

OS 1: 091-094/099-102

OS 2: 099-102/107-110

OS 3: 107-110/115-118

4X16

OS 1: 091-094

OS 2: 099-102

OS 3: 107-110

OS 4: 115-118

085 upgraded 2.5: 301-316 086 new 3.0: 381-396

Lines 001 to 060 are voice over IP (VoIP) lines and are discussed under the VoIP trunks tab.

087 088 089 090

Line

Line temp.

DS30 BUS # (05) Line

DTM

T1: 121-144

NA PRI: 121-143

E1: 121-150

UK PRI: 121-150

BRI:

OS 1: 121-128

OS 2: 129-136

OS 3: 137-144

CTM4/GATM4:

OS 1: 121-124

OS 2: 129-132

OS 3: 137-140

OS 4: 145-148

CTM8/GATM8:

OS 1: 121-124/129/132

OS 2: 129-132/137-140

OS 3: 137-140/145-148

4X16

OS 1: 121-124

OS 2: 129-132

OS 3: 137-140

OS 4: 145-148

Bus #6 DNs

upgraded 2.5: 285-300

new 3.0: 349-364

Line Template #: Refer to the Line record template form

Lines 001 to 060 are voice over IP (VoIP) lines and are discussed under the VoIP

trunks tab.

Line temp.

P0604628 03 Page 3 BCM Programming Records

Wired Line and Target Line Configurations

151

181

211

152

182

212

153

183

213

154

184

214

155

185

215

156

186

216

157

187

217

158

188

218

159

189

219

160

190

220

161

191

221

162

192

222

163

193

223

164

194

224

165

195

225

166

196

226

167

197

227

168

198

228

169

199

229

170

200

230

171

201

231

172

202

232

173

203

233

174

204

234

175

205

235

176

206

236

177

207

237

178

208

238

179

209

239

180

210

240

Wired Lines and Loops (page 2 of 2)

The DS30 bus settings on the media bay modules installed on the system determine which lines are active on your system.

DS30 BUS # (04)

DTM

T1: 151-174

NA PRI: 151-173

E1: 151-180

UK PRI: 151-180

BRI:

OS 1: 151-158

OS 2: 159-166

OS 3: 167-174

CTM4/GATM4:

OS 1: 151-154

OS 2: 159-162

OS 3: 167-170

OS 4: 175-178

CTM8/GATM8:

OS 1: 151-154/159-162

OS 2: 159-162/167-170

OS 3: 167-170/175-178

4X16

OS 1: 151-154

OS 2: 159-162

OS 3: 167-170

OS 4: 175-178

DNs

upgraded 2.5: 269-284

new 3.0: 317-332

Line

Line temp.

DS30 BUS # (03)

DTM

T1: 181-204

NA PRI: 181-203

E1: 181-210

UK PRI: 181-210

BRI:

OS 1: 181-188

OS 2: 189-196

OS 3: 197-204

CTM4/GATM4:

OS 1: 181-184

OS 2: 189-192

OS 3: 197-200

OS 4: 205-208

CTM8/GATM8:

OS 1: 181-184/189-192

OS 2: 189-192/197-200

OS 3: 197-200/205-208

4X16

OS 1: 181-184

OS 2: 189-192

OS 3: 197-200

OS 4: 205-208

Bus #4 DNs

new 3.0: 285-300

Line

Line temp.

DS30 BUS # (02)

DTM

T1: 211-234

NA PRI: 211-233

E1: 211-240

UK PRI: 211-240

BRI:

OS 1: 211-218

OS 2: 219-226

OS 3: 227-234

CTM4/GATM4:

OS 1: 211-214

OS 2: 219-222

OS 3: 227-230

OS 4: 235-238

CTM8/GATM8:

OS 1: 211-214/219-222

OS 2: 219-222/227-230

OS 3: 227-230/235-238

4X16

OS 1: 211-214

OS 2: 219-222

OS 3: 227-230

OS 4: 235-238

Bus #3 DNs

upgraded 2.5: 237-252 upgraded 2.5: 253-268

new 3.0: 253-268

Line

Line temp.

Line Template #: Refer to the Line record template form

Lines 001 to 060 are voice over IP (VoIP) lines and are discussed under the VoIP trunks tab.

P0604628 03 Page 4 BCM Programming Records

Target lines

Target line numbers: 241-492

Wired Line and Target Line Configurations

Target line

241 284 242 285 243 286 244 287 245 288 246 289 247 290 248 291 249 292 250 293 251 294 252 295 253 296 254 297 255 298 256 299 257 300 258 301 259 302 260 303 261 304 262 305 263 306 264 307 265 308 266 309 267 310 268 311 269 312 270 313 271 314 272 315 273 316 274 317 275 318 276 319 277 320 278 321 279 322 280 323 281 324 282 325 283 326

Line template

Assigned to

DN(s)

Received #

Target line

Line template

Assigned to DN (s)

Received #

P0604628 03 Page 5 BCM Programming Records

Target lines, page 2 of 3

Wired Line and Target Line Configurations

Target line

Line template

Assigned to DN(s)

Received #

Target line

327 370 328 371 329 372 330 373 331 374 332 375 333 376 334 377 335 378 336 379 337 380 338 381 339 382 340 383 341 384 342 385 343 386 344 387 345 388 346 389 347 390 348 391 349 392 350 393 351 394 352 395 353 396 354 397 355 398 356 399 357 400 358 401 359 402 360 403 361 404 362 405 363 406 364 407 365 408 366 409 367 410 368 411 369 412

Line template

Assigned to DN(s)

Received #

P0604628 03 Page 6 BCM Programming Records

Target lines, page 3 of 3

Wired Line and Target Line Configurations

Target line

Line template

Assigned to DN(s)

Received # Received #

413 456 414 457 415 458 416 459 417 460 418 461 419 462 420 463 421 464 422 465 423 466 424 467 425 468 426 469 427 470 428 471 429 472 430 473 431 474 432 475 433 476 434 477 435 478 436 479 437 480 438 481 439 482 440 483 441 484 442 485 443 486 444 487 445 488 446 489 447 490 448 491 449 492 450 451 452 453 454 455

Target line

Line template

Assigned to DN(s)

P0604628 03 Page 7 BCM Programming Records

Loops attributes

Loop 5

Loop 6

Loop 7

Loop 8

Wired Line and Target Line Configurations

Loop # Protocol

Clock source Overlap receiving ONN blocking state Sampling (S loop) SPID # of B chann els

Loop # Protocol Clock source Overlap receiving ONN blocking state Sampling (S loop) SPID # of B chann els

Notes:

Loop 1 Loop 2 Loop 3 Loop 4

P0604628 03 Page 8 BCM Programming Records

Wired Line and Target Line Configurations

LT01

LT02

LT03

LT04

LT05

LT06

LT07

LT08

LT09

LT10

LT11

LT12

LT13

LT14

LT15

LT16

LT17

LT18

LT19

LT20

LT21

LT22

LT23

LT24

LT25

LT26

LT27

LT28

LT29

LT30

LT31

LT32

LT33

LT34

LT35

LT36

LT37

LT38

LT39

LT40

LT41

LT42

LT43

Line record template

Fill out a template for each type of line you configure, then enter the record template number into the Physical Lines and Loops table.

Note that the settings that appear for the line record in the Unified Manager depend on the type of line being configured.

Line template # Control set

Lines aff ect ed:

Name

Remote Pkg.

00

P0604628 03 Page 9 BCM Programming Records

Line record template, page 2 of 6

Wired Line and Target Line Configurations

Temp#

LT01 LT02 LT03 LT04 LT05 LT06 LT07 LT08 LT09 LT10 LT11 LT12 LT13 LT14 LT15 LT16 LT17 LT18 LT19 LT20 LT21 LT22 LT23 LT24 LT25 LT26 LT27 LT28 LT29 LT30 LT31 LT32 LT33 LT34 LT35 LT36 LT37 LT38 LT39 LT40 LT41 LT42 LT43

Trunk Type

Pool A

Dial mode

Pulse

Received #Line type

If busy

To Prime

Distinct ring

None

P0604628 03 Page 10 BCM Programming Records

Line record template, page 3 of 6

Wired Line and Target Line Configurations

Temp#

LT01 LT02 LT03 LT04 LT05 LT06 LT07 LT08 LT09 LT10 LT11 LT12 LT13 LT14 LT15 LT16 LT17 LT18 LT19 LT20 LT21 LT22 LT23 LT24 LT25 LT26 LT27 LT28 LT29 LT30 LT31 LT32 LT33 LT34 LT35 LT36 LT37 LT38 LT39 LT40 LT41 LT42 LT43

Auto privacy

Trunk mode

Answer mode

Y Manual N N

Answer \w DISA

N

Link at COUse aux.

ringer

Full autohold

N

P0604628 03 Page 11 BCM Programming Records

Line record template, page 4 of 6

Wired Line and Target Line Configurations

Line restrictions

Loss

Temp#

LT01 Med. CO 600 ohm LT02 LT03 LT04 LT05 LT06 LT07 LT08 LT09 LT10 LT11 LT12 LT13 LT14 LT15 LT16 LT17 LT18 LT19 LT20 LT21 LT22 LT23 LT24 LT25 LT26 LT27 LT28 LT29 LT30 LT31 LT32 LT33 LT34 LT35 LT36 LT37 LT38 LT39 LT40 LT41 LT42 LT43

packages

Signaling ANI # Impdnce Normal

DNIS # Night

P0604628 03 Page 12 BCM Programming Records

Line record template, page 5 of 6

Wired Line and Target Line Configurations

Remot e restrictions

Evening Sched 5 Night

Lunch Sched 4 Sched 6 Normal

P0604628 03 Page 13 BCM Programming Records

Line record template, page 6 of 6

Wired Line and Target Line Configurations

Evening

Lunch Sched 4 Sched 5 Sched 6

P0604628 03 Page 14 BCM Programming Records

Wired Devices DN Mapping

Start DN

DN length

Updtd

Telephony assignments for hard-wired devices

221

Note: If you change the DN of a telephone, the port remains the same. If you move a telephone and it retains programming, the port changes.

Installed wired devices: Ports and Default DNs

DS30 BUS # (03)DS30 BUS # (02)

Default DN

Port

0202 0202 0203 0204 0205 0206 0207 0208 0209 0210 0211 0212 0213 0214 0215 0216

0217 0218 0219 0220 0221 0222 0223 383 243 0323 399 275 0224 384 244 0324 400 276 0225 385 245 0325 401 277 0226 386 246 0326 402 278 0227 387 247 0327 403 279 0228 388 248 0328 404 280 0229 389 249 0329 405 281 0230 390 250 0330 406 282 0231 391 251 0331 407 283 0232 392 252 0332 408 284

221 221 222 222 223 223 224 224 225 225 226 226 227 227 228 228 229 229 230 230 231 231 232 232 233 233 234 234 235 235 236 236

377 237 378 238 379 239 380 240 381 241 382 242

2.5

New

3.X New DN Name/Locati on

0301 0302 0303 0304 0305 0306 0307 0308 0309 0310 0311 0312 0313 0314 0315 0316

DDD, Level 2 DNsDDD, Level 2 DNs

0317 0318 0319 0320 0321 0322

Port

Updtd

New

2.5

237 253 238 254 239 255 240 256 241 257 242 258 243 259 244 260 245 261 246 262 247 263 248 264 249 265 250 266 251 267 252 268

393 269 394 270 395 271 396 272 397 273 398 274

3.X New DN

Name/Location

*In systems running 2.5 or older software, the second level of DNs were the B2 DNs.

P0604628 03 Page 15 BCM Programming Records

Wired Devices DN Mapping

Updtd

Hard-wired devices, page 2 of 3

Note: If you change the DN of a telephone, the port remains the same. If you move a telephone and it retains programming, the port changes.

Installed wired devices: Ports and Default DNs

DS30 BUS # (04)

Default DN

Port

0401 0402 0403 0404 0405 0406 0407 0408 0409 0410 0411 0412 0413 0414 0415 0416

New

2.5

3.X

253 285 254 286 255 287 256 288 257 289 258 290 259 291 260 292 261 293 262 294 263 295 264 296 265 297 266 298 267 299 268 300

DDD, Level 2 DNs

0417 0418 0419 0420 0421 0422

409 301 410 302 411 303 412 304 413 305 414 306

New DN

Name/Location

DS30 BUS # (05)

Default DN

Port

0501 0502 0503 0504 0505 0506 0507 0508 0509 0510 0511 0512 0513 0514 0515 0516

269 317 270 318 271 319 272 320 273 321 274 322 275 323 276 324 277 325 278 326 279 327 280 328 281 329 282 330 283 331 284 332

2.5

New

3.X

DDD, Level 2 DNs

0517 0518 0519 0520 0521 0522

425 333 426 334 427 335 428 336 429 337

430 338 0423 415 307 0523 431 339 0424 416 308 0524 432 340 0425 417 309 0525 433 341 0426 418 310 0526 434 342 0427 419 311 0527 435 343 0428 420 312 0528 436 344 0429 421 313 0529 437 345 0430 422 314 0530 438 346 0431 423 315 0531 439 347 0432 424 316 0532 440 348

New DN Name/Location

*In systems running 2.5 or older software, the second level of DNs were the B2 DNs.

P0604628 03 Page 16 BCM Programming Records

Wired Devices DN Mapping

Updtd

Hard-wired devices, page 3 of 3

Note: If you change the DN of a telephone, the port remains the same. If you move a telephone and it retains programming, the port changes.

Installed wired devices: Ports and Default DNs

DS30 BUS # (06)

Default DN

Port

0601 0602 0603 0604 0605 0606 0607 0608 0609 0610 0611 0612 0613 0614 0615 0616

New

2.5

3.X

285 349 286 350 287 351 288 352 289 353 290 354 291 355 292 356 293 357 294 358 295 359 296 360 297 361 298 362 299 363 300 364

New DN Name/Locati on

DS30 BUS # (07)

Default DN

Port

0701 0702 0703 0704 0705 0706 0707 0708 0709 0710 0711 0712 0713 0714 0715 0716

301 381 302 382 303 383 304 384 305 385 306 386 307 387 308 388 309 389 310 390 311 391 312 392 313 393 314 394 315 395 316 396

2.5

New

3.X

DDD, Level 2 DNs DDD, Level 2 DNs

0617 0618 0619 0620 0621 0622

441 365 442 366 443 367 444 368 445 369 446 370

0717 457 0718 458 0719 459 0720 460 0721 461

0722 462 0623 447 371 0723 0624 448 372 0724 0625 449 373 0725 0626 450 374 0726 0627 451 375 0727 0628 452 376 0728 0629 453 377 0729 0630 454 378 0730 0631 455 379 0731 0632 456 380 0732

463 464 465 466 467 468 469 470 471 472

397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412

New DN Name/Locati on

*In systems running 2.5 or older software, the second level of DNs were the B2 DNs.

P0604628 03 Page 17 BCM Programming Records

Wired Devices DN Mapping

Updtd

B2 DNs

For systems set to partial double density PDD, B2 channels on DS30 bus 06 and 07 can be used for such applications as Companion handsets, ISDN device B2 requirements, and Call Center applications. If your system is set with a 3/5 DS30 split, only the B2s on DS30 bus 06 are available.

DS30 BUS 06 B2s

DS30 BUS 07 B2s

Default DN

Device/

Application

Port

0717 457 0718 458 0719 459 0720 460 0721 461 0722 462

Port

0617 0618 0619 0620 0621 0622

New

2.5

3.X

441 365 442 366 443 367 444 368 445 369 446 370

New DN

0623 447 371 0723 0624 448 372 0724 0625 449 373 0725 0626 450 374 0726 0627 451 375 0727 0628 452 376 0728 0629 453 377 0729 0630 454 378 0730 0631 455 379 0731 0632 456 380 0732

Default DN

New

2.5

3.X

397 398 399 400 401

402 463 464 465 466 467 468 469 470 471 472

403

404

405

406

407

408

409

410

411

412

New DN

Device/ Application

P0604628 03 Page 18 BCM Programming Records

Restriction filters

Restrictions

Restriction Filters

Filter #

00

01 01 0

within filter

No restrictions (filter cannot be

changed)

02 1 001 1800

03 911 001 911 04 9411 05 976 06 1976 07 1AAA976 08 1900 09 1AAA900 09 1AAA900 10 5551212

Digits Overrides

002 1877 003 1888

Digits Notes

None

P00604628 03 Page 19 BCM Programming Records

Restriction filters

Restrictions

Restriction Filters

within filter

Digits Overrides

Digits NotesFilter #

P00604628 03 Page 20 BCM Programming Records

Routing and Destination Codes

DN / Service

Type

Destination

code

Normal (Rte/

absrb lngth)

Call Routing and Destination Codes

Scheduling

Route # Use Pool

External # (d ialout)

A Public Route 000/0

P0604628 03 Page 21 BCM Programming Records

Routing and Destination Codes

Schedule

Name

1st route/

absorb

2nd route/

absorb

3rd route/

absorb

Schedule

Name

1st route/

absorb

2nd route/

absorb

3rd route/

absorb

Call Rout ing and Dest ination Codes (pag e 2 of 4)

000/All None/All None/All 000/All None/All None/All

P0604628 03 Page 22 BCM Programming Records

Routing and Destination Codes

Schedule

Name

1st route/

absorb

2nd route/

absorb

3rd route/

absorb

Schedule

Name

1st route/

absorb

2nd route/

absorb

3rd route/

absorb

Call Rout ing and Dest ination Codes (pag e 3 of 4)

000/All None/All None/All 000/All None/All None/All

P0604628 03 Page 23 BCM Programming Records

Routing and Destination Codes

Schedule

Name

1st route/

absorb

2nd route/

absorb

3rd route/

absorb

Schedule

Name

1st route/

absorb

2nd route/

absorb

3rd route/

absorb

Call Rout ing and Dest ination Codes (pag e 4 of 4)

000/All None/All None/All 000/All None/All None/All

P0604628 03 Page 24 BCM Programming Records

Telephony System Settings

Telephony system settings

Default

Changed

Public

Private

Center #

External #

1

234

5

Cause code:

123456789101112Set #

Type

1

234

5

CAP/ KIM

Network

ONN

Start DN

221 221

Message Wait Indicate Stri ng Message Wait Cancellation st ring

Default: AN*1# Default: AN*0#

Timers Camp Ti meout Park Timeout Page Time out Transfer Callback T imer

Host Delay Link Time

Received # length

45 45

180

After 4 rings

1000

600

dialing plan

Call Log Space

Space per lo g

Release reasons

None

Blocking

Off

Feature Settings

Business Name Background music On hold Receiver volume Park mode Delayed Ring Transfer Held line reminder Directed pi ckup Page tone Alarm set Set relocation Message reply enhancement Answer key Force autop/spd dial over ic/conf Conference tones Network Call back timer Clid Match Length Maximum CLI per line Maximum System sp eed dials

N Tones Use sys v olume Lowest After 4 rings Off Y Y

N N Basic N

8 30 (read-only) 70

Voice Message Center

CAP/KIM Assignment s

#

DN

Direct Dial Set s

Internal/External #

SWCA Controls Associate SWCA key to call Include I/C calls when auto associating Invoke SWCA parking by HOLD Include I/C calls when invoked by HOLD

P0604628 03 Page 25 BCM Programming Records

Facility

Manually - while parked N N N

Telephony System Settings

System Access Codes

Carriers

12345

Code prefix

ID length

Park prefix

External code

Direct-dial digit

Aut o DN

*Special access co de

DISA DN

Line numbers

Line pools

BCDEFGHIJKLMN

O

PRI-A

PRI-B

PRI-C

PRI-D

PRI-E

PRI-F

Routes and destination

Remote

Routes and Destinatio n

Access

Line pools

Digital and VoIP lines

1 7 0

Package

A

Private access code *Local access code *National access code

*MCDN networks with Meridian nodes

codes Assigned to DNs

Rte: /DC: Rte: /DC:

Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC:

codes

Type o f service

Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC: Rte: /DC:

P0604628 03 Page 26 BCM Programming Records

codes

Assigned to DNs

Telephony System Settings

1

23456789101112

13

15

16171819202122232425262728293031323334353637383940

41

User/Line

Remote access: COS passwords

Pswrd # Assigned to Password

14

Filters

Date created Date deleted

P0604628 03 Page 27 BCM Programming Records

Telephony System Settings

42

4344454647484950515253

54555657585960

616263646566676869707172737475767778798081

82

User/Line

Date

Remote access: COS p asswords page 2 of 3 Pswrd # Date deleted

Assigned to Password

Filters

created

P0604628 03 Page 28 BCM Programming Records

Telephony System Settings

83

8485868788899091929394

969798

99

Notes:

Date

User/Line

Remote access: COS p asswords page 3 of 3

Assigned to PasswordPswrd #

Filters

created

Date deleted

P0604628 03 Page 29 BCM Programming Records

Telephony System Settings

System setting:

01/001

02/002

04/004

05/005

06/006

07/007

08/008

09/009

10/010

12/012

13/013

15/015

16/016

17/017

18/018

19/019

20/020

21/021

22/022

23/023

24/024

25/025

26/026

27/027

28/028

29/029

30/030

31/031

32/032

33/033

34/034

35/035

36/036

37/037

38/038

39/039

40/040

41/041

42/042

43/043

44/044

45/045

46/046

Memory

Display

Bypass

Speed

Using fo r

tagging?

System Speed Dials

dial #

03/003

11/011

14/014

Display Name

alpha

70

FacilityExternal #

digits

restrictions

YN

N

button #

P0604628 03 Page 30 BCM Programming Records