Avaya Programming Record User Manual
CallPilot
Programming Record
Part No. P0606019 01
18 September 2003
2
CallPilot Programming Record
Copyright © 2003 Nortel Networks
All rights reserved. 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information
in this document is proprietary to Nortel Networks NA Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of that license. The software license agreement is included in this document.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
P0606019 01
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About the CallPilot Programming Record
Use this guide to record how you program your CallPilot 100/150 or Business Communications Manager system. You can
also use this guide as a reference when you make changes to CallPilot programming.
This guide includes:
• a list of programming tasks for setting up your CallPilot system
• tables you can use to record CallPilot programming
• tables you can use to record CallPilot Fax and Message Networking programming, if you have these options
installed. To record Call Center programming use the Nortel Networks Call Center Set Up and Operation
Guide
• system defaults for CallPilot 100/150 and Business Communications Manager
For these programming tasks refer to
Record Greetings
Set up the Greeting Tables:
• record custom Auto Attendant Menu prompt or use default
• assign Greetings
• assign Greeting Table features
• assign business hours for each day of the week
Assign lines answered by CallPilot CallPilot line answering on page 8
Enter custom Class of Service values Class of Service on page 9
Record mailbox values Mailboxes on page 10
Create Group Lists Voice Group Lists on page 11
Create a Caller ID Routing Table Caller ID Routing Table on page 12
Design CCR Tree nodes CCR Trees on page 13
Create CCR Trees CCR Tree programming template on page 14
Set Dialing Translation parameters Dialing Translation parameters on page 15
Record Dialing Translation Table entries Dialing Translation Table on page 15
Assign return to Auto Attendant setting Auto Attendant settings on page 16
CallPilot Greetings on page 6
Greeting Tables on page 7
Assign CallPilot system settings CallPilot system settings on page 16
Assign Operator settings and Business Status Operator and Business Status on page 16
4
For these CallPilot Message Networking tasks refer to
Create Digital Networking sites Digital Networking site table on page 18
Create AMIS sites AMIS site table on page 19
Set up AMIS Call Blocking periods AMIS Call Blocking periods on page 20
Create Network Site mailboxes Network Site Mailboxes on page 21
Create Network AMIS mailboxes Network AMIS mailboxes on page 22
For these CallPilot Fax tasks refer to
Create Fax Overflow mailboxes Fax Overflow mailboxes on page 23
Create Fax On Demand mailboxes Fax On Demand mailboxes on page 24
Create Fax Group Lists Fax Group Lists on page 25
For these CallPilot defaults refer to
Class of Service Class of Service default values on page 26
CallPilot system properties System properties on page 27
Feature codes on page 27
Line answering on page 27
Greeting Tables on page 28
Auto Attendant on page 28
Operator and Business Status on page 28
Note: Make copies of the pages as required.
Use these tables to assist you with CallPilot programming.
To use these tables:
• Determine which options apply to your system.
• Refer to the task and page number shown on page 3.
• Decide if you want to change or keep a default setting. The defaults are shown in bold.
• If you change the default, write information in the space provided, or circle an option.
Customer information
Customer/Company: Installation date:
Address: Notes:
5
Telephone:
System Administrator:
Pre-installation
Number of mailboxes to be installed
Number of external lines to be answered
Unit Address and Identification
IP Address
Subnet Mask
Primary DNS
Secondary DNS
Default Gateway
Note: This table does not apply to a Business Communications Manager system.
6
CallPilot Greetings
Greeting
number
(1-40)
Recorded Greeting
(For example, “Good morning. Thank you for calling Shelbourne Consulting.”
Greeting Tables
Greeting Table number: 1 2 3 4
Morning Afternoon Evening Non-business
Greeting Used
CCR Tree
Business hours
Monday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Tuesday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Wednesday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Thursday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Friday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Saturday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Sunday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Note: Enter times in hh:mm format.
Circle a.m. or p.m. if you use a 12-hr clock.
7
Custom Auto Attendant Menu
Primary Language prompt
Alternate Language prompt
Table options
Target Attendant extension
Language preference Primary Alternate
Menu Repeat Key
Note: For more information about CCR programming, refer to CCR Trees on page 13 and CCR Tree programming template on page 14.
8
CallPilot line answering
Line number Telephone number
(reference only)
Answered by CallPilot Number of rings
(0 to 12)
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Greeting Table number
(1 to 4) *
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
9
Class of Service
You can edit Class of Service values if you use CallPilot Manager. Use this table to record Class of Service values. For the
default Class of Service values refer to Class of Service default values on page 26.
Class of Service
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
Enable Call Record
Prompt Language
12345678
User Interface Style
Restriction Permission List
Class of Service
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
9 10111213141516
Enable Call Record
Prompt Language
User Interface Style
Restriction Permission List
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