CallPilot
Programming Record
Part No. P0606019 01
18 September 2003
2
CallPilot Programming Record
Copyright © 2003 Nortel Networks
All rights reserved. 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information
in this document is proprietary to Nortel Networks NA Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of that license. The software license agreement is included in this document.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
P0606019 01
3
About the CallPilot Programming Record
Use this guide to record how you program your CallPilot 100/150 or Business Communications Manager system. You can
also use this guide as a reference when you make changes to CallPilot programming.
This guide includes:
• a list of programming tasks for setting up your CallPilot system
• tables you can use to record CallPilot programming
• tables you can use to record CallPilot Fax and Message Networking programming, if you have these options
installed. To record Call Center programming use the Nortel Networks Call Center Set Up and Operation
Guide
• system defaults for CallPilot 100/150 and Business Communications Manager
For these programming tasks refer to
Record Greetings
Set up the Greeting Tables:
• record custom Auto Attendant Menu prompt or use default
• assign Greetings
• assign Greeting Table features
• assign business hours for each day of the week
Assign lines answered by CallPilot CallPilot line answering on page 8
Enter custom Class of Service values Class of Service on page 9
Record mailbox values Mailboxes on page 10
Create Group Lists Voice Group Lists on page 11
Create a Caller ID Routing Table Caller ID Routing Table on page 12
Design CCR Tree nodes CCR Trees on page 13
Create CCR Trees CCR Tree programming template on page 14
Set Dialing Translation parameters Dialing Translation parameters on page 15
Record Dialing Translation Table entries Dialing Translation Table on page 15
Assign return to Auto Attendant setting Auto Attendant settings on page 16
CallPilot Greetings on page 6
Greeting Tables on page 7
Assign CallPilot system settings CallPilot system settings on page 16
Assign Operator settings and Business Status Operator and Business Status on page 16
4
For these CallPilot Message Networking tasks refer to
Create Digital Networking sites Digital Networking site table on page 18
Create AMIS sites AMIS site table on page 19
Set up AMIS Call Blocking periods AMIS Call Blocking periods on page 20
Create Network Site mailboxes Network Site Mailboxes on page 21
Create Network AMIS mailboxes Network AMIS mailboxes on page 22
For these CallPilot Fax tasks refer to
Create Fax Overflow mailboxes Fax Overflow mailboxes on page 23
Create Fax On Demand mailboxes Fax On Demand mailboxes on page 24
Create Fax Group Lists Fax Group Lists on page 25
For these CallPilot defaults refer to
Class of Service Class of Service default values on page 26
CallPilot system properties System properties on page 27
Feature codes on page 27
Line answering on page 27
Greeting Tables on page 28
Auto Attendant on page 28
Operator and Business Status on page 28
Note: Make copies of the pages as required.
Use these tables to assist you with CallPilot programming.
To use these tables:
• Determine which options apply to your system.
• Refer to the task and page number shown on page 3.
• Decide if you want to change or keep a default setting. The defaults are shown in bold.
• If you change the default, write information in the space provided, or circle an option.
Customer information
Customer/Company: Installation date:
Address: Notes:
5
Telephone:
System Administrator:
Pre-installation
Number of mailboxes to be installed
Number of external lines to be answered
Unit Address and Identification
IP Address
Subnet Mask
Primary DNS
Secondary DNS
Default Gateway
Note: This table does not apply to a Business Communications Manager system.
6
CallPilot Greetings
Greeting
number
(1-40)
Recorded Greeting
(For example, “Good morning. Thank you for calling Shelbourne Consulting.”
Greeting Tables
Greeting Table number: 1 2 3 4
Morning Afternoon Evening Non-business
Greeting Used
CCR Tree
Business hours
Monday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Tuesday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Wednesday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Thursday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Friday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Saturday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Sunday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Note: Enter times in hh:mm format.
Circle a.m. or p.m. if you use a 12-hr clock.
7
Custom Auto Attendant Menu
Primary Language prompt
Alternate Language prompt
Table options
Target Attendant extension
Language preference Primary Alternate
Menu Repeat Key
Note: For more information about CCR programming, refer to CCR Trees on page 13 and CCR Tree programming template on page 14.
8
CallPilot line answering
Line number Telephone number
(reference only)
Answered by CallPilot Number of rings
(0 to 12)
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Greeting Table number
(1 to 4) *
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
9
Class of Service
You can edit Class of Service values if you use CallPilot Manager. Use this table to record Class of Service values. For the
default Class of Service values refer to Class of Service default values on page 26.
Class of Service
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
Enable Call Record
Prompt Language
12345678
User Interface Style
Restriction Permission List
Class of Service
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
9 10111213141516
Enable Call Record
Prompt Language
User Interface Style
Restriction Permission List
10
Outdial Route
Call
Screening
Auto
Login
Message
Waiting
In
Company
L = line
Notification
Directory
R = route
P = pool
None = default
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
Y N Y NYN Y N L __ P__ R None
†
Express
Messaging
line #
†
Alt
Ext 2
#
†
Alt
Ext 1
#
Type
Information
Subscriber
Guest
Network AMIS**
Network Site**
Fax On Demand**
Fax Overflow**
Name
(1 -16
letters)
Mailboxes
Mailbox # Ext # Class of
Service*
(1 to 16)
* For more information see page 9 and page 26.
** If this CallPilot option is enabled on your system.
† Subscriber mailboxes only.
11
Voice Group Lists
Use this table to record voice Group Lists. You can create fax Group Lists if you have the Fax option enabled. To record fax
Group Lists use the table “Fax Group Lists” on page 25.
Group List number* (901 to 999)
Spoken name
Display name (maximum 16 letters)
Group List members
Name Mailbox number
* The Group List leading digit can be changed from the default of 9. This can be done during initialization or by the System Administrator.
12
Caller ID Routing Table
Telephone number
Destination type Greeting Table
Extension
Mailbox
CCR CCR Tree
Path
Telephone number
Destination type Greeting Table
Extension
Mailbox
CCR CCR Tree
Path
Telephone number
Destination type Greeting Table
Extension
Mailbox
CCR CCR Tree
Path
Telephone number
Destination type Greeting Table
Extension
Mailbox
CCR CCR Tree
Path
Telephone number
Destination type Greeting Table
Extension
Mailbox
CCR CCR Tree
Path
CCR Trees
13
CCR Tree number
Home node type
Menu
Information
Fax On Demand
(available if you have the
CallPilot Fax option
enabled)
1 2 3 4 5 6 7 8 Enabled: Y N
Primary message
Alternate message
Primary message
Alternate message
Call method: one two Line or pool number
Mailbox number
Transfer
Destination applies to Mailbox and Information nodes
Previous Home Disconnect
Internal Extension #
External Line or pool #
Telephone #
14
Node type
Path
Path
Node type
Node type
Path
Path
Node type
Home Menu
CCR Tree number
Node type
Path
Path
Node type
Node type
Path
Path
Node type
Node type
Path
CCR Tree programming template
Path
Use this template to design CCR Trees. Each box represents a node on the CCR Tree. To use this template:
•• in the boxes record the Path number, node type and Greeting. Node can be Menus, Information, Mailbox or Transfer
•• for Menu and Information nodes, record a description in the box
•• draw lines between the boxes to form the Paths
• Use the table “CCR Tree programming template” on page 14 to record the details for each node
Node type
Path
Node type
Path
Node type
Dialing Translation parameters
Long Distance Access Code
Area Code
Access Code
Reply Translation Y N
Dialing Translation Table
For each Dialing Translation Table entry enter an Input value and an Output value.
The Input value can be a maximum of 14 digits. The Output value can be a maximum of 15 digits.
Note: CallPilot sorts the entries in ascending numerical order.
Longer, more specific entries appear before shorter, more generic entries.
Input value Output value
15
16
Auto Attendant settings
Return to Auto Attendant
Touchtone Gate
CallPilot system settings
Max Outcalling Channels
Enable Voicemail
Enable Group List
Group List Leading Digit
Enable External Initialization
Make Directory Available
Enable General Delivery Mailbox
Enable Bilingual
Primary Language
Secondary Language
Y N
None Standard Custom _________________
1 2 3 4 5 6 7 8
Y N
Y N
1 2 3 4 5 6 7 8 9
Y N
Y N
Y N
Y N
Canadian Pronunciation
Directory Search By
Enable Outdialing
Line number
Pool number
Route code
Enable CallPilot User Interface
Name Prefix
Special Prefix
Country
Companding Law
Time Zone
Y N
First name Last name Both
Y N
Y N
M-Law A-Law
Operator and Business Status
Password OPERATOR (67372867)
Answer lines Y N
Receptionist or Operator extension
** These settings are usually changed by the receptionist or Operator on a daily basis.
17
18
CallPilot options
Digital Networking site table
Use this table to record the properties for the Digital Networking sites you create.
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded Y N
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded Y N
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded Y N
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded Y N
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded Y N
AMIS site table
Use this table to record the properties for the AMIS sites you create.
Site name
Site prefix
Site name recorded Y N
Destination site phone number
Outdial route Line number
Pool number
Route code
Site name
Site prefix
19
Site name recorded Y N
Destination site phone number
Outdial route Line number
Pool number
Route code
Site name
Site prefix
Site name recorded Y N
Destination site phone number
Outdial route Line number
Pool number
Route code
Site name
Site prefix
Site name recorded Y N
Destination site phone number
Outdial route Line number
Pool number
Route code
20
AMIS Call Blocking periods
Use this table to record your AMIS Call Blocking periods.
Day Period Call Blocking time from Call Blocking time to
Monday 1
2
3
4
Tuesday 1
2
3
4
Wednesday 1
Thursday 1
Fri day 1
Saturday 1
2
3
4
2
3
4
2
3
4
2
Sunday 1
3
4
2
3
4
Network Site Mailboxes
Use this table to record the details of the Network Site Mailboxes you create.
Network Site Mailbox number
Network Site Mailbox name
Include in Directory Y N
Mailbox Name recorded Y N
Destination Site Prefix
Destination Remote Mailbox number
Network Site Mailbox number
Network Site Mailbox name
21
Include in Directory Y N
Mailbox Name recorded Y N
Destination Site Prefix
Destination Remote Mailbox number
Network Site Mailbox number
Network Site Mailbox name
Include in Directory Y N
Mailbox Name recorded Y N
Destination Site Prefix
Destination Remote Mailbox number
Network Site Mailbox number
Network Site Mailbox name
Include in Directory Y N
Mailbox Name recorded Y N
Destination Site Prefix
Destination Remote Mailbox number
22
Network AMIS mailboxes
Use this table to record the details of the Network AMIS mailboxes you create.
Network AMIS mailbox number
Network AMIS mailbox name
Include in Directory Y N
Mailbox name recorded Y N
Outdial Line number
Pool number
Route code
Destination site phone number
Network AMIS mailbox number
Network AMIS mailbox name
Include in Directory Y N
Mailbox name recorded Y N
Outdial Line number
Pool number
Route code
Destination site phone number
Network AMIS mailbox number
Network AMIS mailbox name
Include in Directory Y N
Mailbox name recorded Y N
Outdial Line number
Pool number
Route code
Destination site phone number
Fax Overflow mailboxes
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
23
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
24
Fax On Demand mailboxes
Mailbox number
Mailbox name
Class of Service
Display in Directory
Spoken name
Outdial type
Fax retries
Fax interval
Delivery method One-call Two-call
Maximum number of faxes* 1 2 3 4 5 6 7 8
Mailbox number
Mailbox name
Class of Service
Display in Directory
Spoken name
Outdial type
Y N
Line number
Pool number
Route code
Y N
Line number
Pool number
Route code
Fax retries
Fax interval
Delivery method One-call Two-call
Maximum number of faxes* 1 2 3 4 5 6 7 8
Mailbox number
Mailbox name
Class of Service
Display in Directory
Spoken name
Outdial type
Fax retries
Fax interval
Delivery method One-call Two-call
Maximum number of faxes* 1 2 3 4 5 6 7 8
* A caller can request a maximum of 8 faxes. A mailbox can store as many faxes as space permits.
Y N
Line number
Pool number
Route code
Fax Group Lists
Group List number*
(901 to 999)
Spoken name
Display name (1 - 16
characters)
Group List members
Name Fax machine telephone number (1 - 30 digits) Route
25
*The Group List leading digit can be changed from the default of 9. This can be done during initialization or by the System Administrator.
26
CallPilot defaults
Class of Service default values
Class of Service 12345678
Maximum Mailbox Message time (in minutes) 15 15 15 15 5 5 20 20
Maximum Message Length (in minutes) 33773322
Message Retention Period (in days) 30 30 0 0 7 7 15 15
Maximum Greeting Length (in minutes) 1111111010
Enable Off-premise Message Notification Y Y Y Y N N Y Y
Retry Intervals (in minutes) 5 5 10 10 15 15 30 30
Maximum Number of Attempts 33557799
Enable Outbound Transfer Y Y Y Y N N Y Y
Maximum Incorrect Password Attempts 99996644
Password expiry (in days) 9090909060603030
Enable Networking* Y Y Y Y N N Y Y
Enable Personal Target Attendant Y Y Y Y N N Y Y
Enable Call Record NNNNNNNN
Prompt language PAPAPAPA
User Interface Style The interface selected from the Installation Wizard as the primary interface.
Class of Service 9 10 11 12 13 14 15 16
Maximum Mailbox Message time (in minutes) 10 10 30 30 120 120 120 120
Maximum Message Length (in minutes) 3 3 7 7 10 10 2 2
Message Retention Period (in days) 365 365 60 60 90 90 45 45
Maximum Greeting Length (in minutes) 11223355
Enable Off-premise Message Notification Y Y N N Y Y Y Y
Retry Intervals (in minutes) 5 5 10 10 15 15 30 30
Maximum Number of Attempts 33557799
Enable Outbound Transfer Y Y N N Y Y Y Y
Maximum Incorrect Password Attempts 99996644
Password expiry (in days) 9090909060603030
Enable Networking* Y Y N N Y Y Y Y
Enable Personal Target Attendant Y Y N N Y Y Y Y
Enable Call Record NNNNNNNN
Prompt language PAPAPAPA
User Interface Style The interface selected from the Installation Wizard as the primary interface.
* If the Message Networking option is installed. 0 = indefinite; never expire, P = Primary Language, A = Alternate Language
CallPilot system defaults
System properties
Maximum number of outcalling channels No default
Voicemail Enabled
Group Lists Enabled
Group List leading digit 9
External initialization Not enabled
Company Directory Enabled
General Delivery Mailbox Enabled
Redirect DN Enabled
27
Bilingual operation
Primary language
Alternate language
Canadian Pronunciation Not enabled
Search Company Directory By Last name
CallPilot User Interface Not enabled
Name Prefix 11
Special Prefix 19
Primary UI
Country (not available on BCM) Depends on location
Companding Type Depends on location
Timezone (not available on BCM) 100/150
Daylight Savings Time (not available on BCM) Not enabled
Not enabled
No default
No default
Feature codes
Leave Message
Open Mailbox
≤
≤
980
981
Operator Status
System Programming
Call forward to CallPilot
CallPilot extension
Tr an s fe r
Interrupt
Call Record
Line answering
Skillset number 0
Answered by CallPilot N
Greeting Table number 1
Number of rings 0
≤
≤
≤
≤
≤
≤
≤
982
983
984
985
986
987
989
28
Greeting Tables
Return to Auto Attendant N
Auto Attendant Menu Prompt Y
Morning Greeting 1
Afternoon Greeting 2
Evening Greeting 3
Non-business Greeting 4
Language Preference PRI
Attendant extension No default
CCR Tree None
Business Hour start times Morning 12:00 am (midnight)
Afternoon 12:00 pm (noon)
Evening 6:00 pm
Non-business 6:00 pm
Auto Attendant
Return to Auto Attendant N
Operator and Business Status
Receptionist or Operator available N
Business open Y
Answer lines Y
Receptionist or Operator extension No default
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