Avaya Programming Operations Guide

Part No. P0604629 03 September 17, 2003

Business Communications Manager 3.5

Programming Operations Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORT EL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and W indows NT are re gistered tr ademarks of Mi crosoft Corporation. Symbol, Spe ctrum24, and NetVision are re gistered trademarks of Sym bol Technologie s, Inc. All other trademarks and registered trademarks are the property of th eir respective owners.

P0604629 03

Software licensing

The Apache Software License, Version 1.1

provided that the following conditions are met: 1 Redistributions of source code must retain the above copyright notice, this list of conditions

and the following disclaim er.

2 Redistributions in bina ry form must reproduce the above copyright notice, this list of

conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3 The end-user documentation inc luded with the redistributi on, if any, must include the

following acknowledgment: “This product includes software developed by the Apache Software Foundation (ht tp://www.apache.org/).”

Alternately, this acknowledgment may appear in the software itse lf, if and wherever such third-party ackn owledgments normally appear.

4 The names “Apache” and “Apache Software Foundation” must not be used to endorse or

promote products derived from this software without prior written permission. For written permission, please contact apache@apache.org.

5 Products derived fr om this software may not be called “Apache” , nor may “Apache” appea r in

their name, without prior written permission of the Apache Software Foun dation.

THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTIC ULAR PURPOSE AR E DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

==================================================================== This software consists of voluntary contributions made by many individuals on behalf of the

Apache Software Foundatio n. For more information on the Apache Software Foundation , ple ase see <http://www.apache.org/>.

Portions of this soft ware are based upon public domain software originally written at the National Center for Supercomputing Applications, University of Illinois, Urbana-Champaign.

Business Communications Manager 3.5 Programming Operations Guide

P0604629 03

Contents

Software licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Apache Software License, Version 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

About the buttons on your telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

M7100/T7100 and M7000/T7000 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Portable handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Acronyms used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

System documentation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Operations documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Call Management documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Unified Manager and hardware maintenance documentation . . . . . . . . . . . . . . . . 61

Multi-site Administration: Network Configuration Manager . . . . . . . . . . . . . . . . . . 61

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

System configuration process maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Finding your way around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Telephony programming quick access list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Overviews and hardware configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Security and User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Hardware and network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Telephony configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Reference material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Data programming sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Business Communications Manager hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

BCM1000 (legacy equipment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Business Communications Manager 3.5 Programming Operations Guide

6 Contents

Additional Business Communications Manager applications . . . . . . . . . . . . . . . . . . . 73

Chapter 2

Getting started with Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Computer requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Logging on to Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Understanding BCM SSL certificate properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using the Unified Manager main page buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using the Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Unified Manager Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using the SSH client to access the text-based interface . . . . . . . . . . . . . . . . . . . . . . . 96

Manually activating Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

BCM200/BCM400 base units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

What do media bay modules do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

How does the system connect to the network? . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using a HTTP Proxy server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Uploading a certificate and a private security key . . . . . . . . . . . . . . . . . . . . . . . . . 79

Troubleshooting: Restoring the default certificate . . . . . . . . . . . . . . . . . . . . . . 81

Suppressing the security alert message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using the non-secure http:6800 port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Accessing the Unified Manager programming interface . . . . . . . . . . . . . . . . . . . . 83

Using the Preinstalled Client Home Page hyperlink . . . . . . . . . . . . . . . . . . . . 84

Locating Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Navigating the wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Locating optional features from the main page . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Finding documentation from the main page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using BRU from the main page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Accessing maintenance information from the main page . . . . . . . . . . . . . . . . . . . 89

Business Communications Manager system access . . . . . . . . . . . . . . . . . . . . . . 90

Unified Manager screen display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Understanding the dynamic menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Understanding the navigation tree headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Understanding tabbed pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Viewing help for navigation tree headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Viewing help for tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Installing PuTTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using PuTTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Chapter 3

Configuring system parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Wizard Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

P0604629 03

Contents 7

Accessing the Quick Start Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using the Quick Start Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Entering information into the Quick Star t Wizard . . . . . . . . . . . . . . . . . . . . . . . . 104

What you need to know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Identifying your system and software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Changing the system name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Viewing the system software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Changing system identification parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Changing the Business Communications Manager time and date . . . . . . . . . . . 109

Changing the system domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Adding a Business Communications Manager system to a workgroup . . . . 110

Adding a Business Communications Manager system to a domain . . . . . . . 110

Adding a Business Communications Manager system to a Windows 2000 domain 110

Changing the CallPilot region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Delayed system restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Chapter 4

Managing system and user security access levels . . . . . . . . . . . . . . . . . 113

Setting the interface timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Setting system security compatibility levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Managing access passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Viewing the User Manager tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Adding or modifying a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Setting up callback for a user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Deleting a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Adding or modifying a group profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Deleting a Group profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adding a Domain User Group profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Deleting a Domain User Group profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Setting password lockout policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Setting password policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Chapter 5

Configuring resources — media bay modules . . . . . . . . . . . . . . . . . . . . . 133

Explaining the Media Bay Modules headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Media bay module Bus numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Identifying the module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Module types and capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

GATM (Global Analog Trunk module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Ports on Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Defining trunk module types and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Configuring the trunk module to line type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Determining Clock Sources for DTMs or BRIs . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Business Communications Manager 3.5 Programming Operations Guide

8 Contents

Viewing station module information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Internally-driven channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Media Bay Module status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Configuring DECT resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Timing within networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

T1 interface parameters (region-specific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Interface levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Internal CSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

E1 parameters (region-specific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

PRI Call-by-Call service selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Provisioning lines (PRI, T1, & DASS2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Provisioning a PRI or T1 line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Provisioning BRI loops/lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Deprovisioning a line/loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

PRI B-channel provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Trunk module ports programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

PRI version information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Station module line deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Disabling/enabling a Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Disabling/enabling a single module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Disabling or enabling a port channel setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

DECT documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Chapter 6

Telephony Services overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Process Map: Creating telephony services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Telephony Services headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Typical DN record headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Planning your telephony services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Three basic system telephony configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Square system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

PBX system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

DID system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Networking systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Chapter 7

Telephony feature planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Understanding feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Name a telephone, a line or a Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Information about call display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Programming line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Distinctive ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

P0604629 03

Contents 9

Centralized and group answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Pick up features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Emergency 911 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Receive a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Holding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Prevent calls from ringing at your telephone . . . . . . . . . . . . . . . . . . . . . . . . . 183

Communicating in the office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Using handsfree/mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Track your incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Use alternate or scheduled services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Special telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Auxiliary devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Call out to external systems using host system dialing . . . . . . . . . . . . . . . . . . . . 190

Call in from outside the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Controlling telephone programming access . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Creating numbering plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Information matrices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Chapter 8

Configuring Lines and Loops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Understanding the process of line configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Understanding how the system identifies lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Copying line programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Determining which lines you need to program . . . . . . . . . . . . . . . . . . . . . . . . . . 202

VoIP lines (require keycode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Target lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Physical lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

All lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Using the General record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Assigning Trunk/line data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Loop start analog fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Loop start digital fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Ground start fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Digital fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

DID fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

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10 Contents

E&M fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Target lines and DASS2 fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

PRI fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

BRI fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

DPNSS fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

VoIP fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Lines field cross-reference chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Turn Privacy on or off for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Received # . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line pool tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Using loss packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Assigning Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Setting line restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Setting remote restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Setting line telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Line matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Configuring BRI loops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Configuring the Loop type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

SPIDs (NI only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Loop matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Assigning the number of B channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Assigning Network DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Assigning call type for a network DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Chapter 9

Configuring outgoing traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Configuring the public and private dialing plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Setting Dialing timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Using private networking dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Setting up public network dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

About the Public DN lengths table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Adding or modifying Public DN lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Dialing Plans matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Configuring Call by Call services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Supporting protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Call by Call services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Switches supporting Call by Call limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Provisioning for Call by Call limits with PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Other required programming in the Unified Manager . . . . . . . . . . . . . . . . . . 247

Setting CbC limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

PRI line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

CbC matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Viewing CbC limit metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

P0604629 03

Contents 11

Determining line access dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Understanding access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Programming Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Tips about access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Using the MCDN access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Call Park codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Setting up line pool access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Using Carrier codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

About Carrier access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Identifying Carrier access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Access code matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Configuring call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Routing configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Defining routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Call by Call service routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Programming the PRI routing table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Enbloc dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Using destination codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Why use destination codes? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Deciding on a code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Grouping destination codes using a wild card . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Configuring destination codes with wild cards . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Setting up a destination for local calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Setting up a route through a dedicated trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Adding a Carrier access codes to destination codes . . . . . . . . . . . . . . . . . . . . . 274

Programming for least-cost routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Using multiple routes and overflow routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Using dialing restrictions with routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Routing matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Defining restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Adding a restriction filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Adding overrides to restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Removing restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Notes about restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Restriction filter examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Default filters (North America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Default filters (other) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Restriction filters matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Enhanced 911 (E911) configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Chapter 10

Controlling access within and into the system. . . . . . . . . . . . . . . . . . . . . 287

Defining DN length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

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12 Contents

Changing the DN length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Using the Received # length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Direct calling features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Creating Direct Dial sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Direct dial matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Assigning target lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Configuring remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Creating Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Remote access line settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Defining remote access packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

COS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

COS password security and capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Remote access matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

External access tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Changing the received # length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Assigning a target line to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Configuring the target line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Target lines matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Remote access on loop start trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Remote access on T1 DID trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Remote access on PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Remote access on DPNSS lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Remote access on a private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Defining line pool access for remote packages . . . . . . . . . . . . . . . . . . . . . . 299

Defining remote page for remote packages . . . . . . . . . . . . . . . . . . . . . . . . . 299

Creating COS parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Notes about COS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

COS examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Chapter 1 1

Configuring DNs for system devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Understanding the configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

DN mapping for digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Double Density and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

DN chart for upgraded 2.5 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

DN chart for new 3.0 or later systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

DN mapping for Companion, DECT and ISDN devices . . . . . . . . . . . . . . . . . . . 310

Using wizards to control DN records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Editing DN Record Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

What you need to know to fill out a template . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Creating telephone records with the Add Users Wizard . . . . . . . . . . . . . . . . . . . 316

What you need to know about the user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

P0604629 03

Notes about Add Users target lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Contents 13

Changing button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Notes about programming telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . 324

Using remote templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Saving wizard pages on your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Defining DN records through System DNs headings . . . . . . . . . . . . . . . . . . . . . . . . 326

Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Identifying the telephone (General heading) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Configuring line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Assigning line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Rules about assigning prime lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Assigning intercom (I/C) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Determining line assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Applying target lines (incoming calls only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Assigning line pool access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

About PRI line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Using Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Assigning Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Answer DN notes: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Defining Capabilities features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Configuring the Capabilities features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Assigning Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

DPNSS notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Assigning a Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Determining ATA settings (analog telephones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Setting intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Defining user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Configuring user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Programming telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Configuring buttons from the DN record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Notes about button programming: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Replacing digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Default button assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

T7316E Business Series Terminal button defaults . . . . . . . . . . . . . . . . . . . . . . . 360

T7316 Business Series Terminal button defaults . . . . . . . . . . . . . . . . . . . . . . . . 361

T7406 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

T7208/M7208(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

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M7324(N) button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

T7100 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

T7000 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

NetVision telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

Configuring user speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

Entering user speed dials at the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Setting up CAP stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Configuring CAP/KIM assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Configuring a CAP or KIM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Cold starting the KIM to erase programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Programming restrictions for DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Defining telephone dialing restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Setting restriction schedules for telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Defining line/set restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Configuring telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Deleting a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Defining the System DN headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

The two sides of a DN record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

The System DN headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

DN Registration headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Moving between the Inactive and Active lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Deregistering IP and wireless IP devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Feature DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Using a wizard to renumber telephone DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

Change telephone DNs using the Unified Manager . . . . . . . . . . . . . . . . . . . . . . 390

Digital telephones DN record matrices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

CAP/KIM notes: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Monitoring telephones with the CAP or KIM module . . . . . . . . . . . . . . . . . . 372

From Active list to the Inactive list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

From Inactive list to Active list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Chapter 12

Configuring system settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Receiving and sending calling party name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

Network name display interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

Programming Business name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

Using alpha tagging for name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

Programming Feature settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

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Background and on-hold music sourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

Answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Phantom DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Configuring system-wide call appearance groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

Finding SWCA calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

Programming SWCA controls for your system . . . . . . . . . . . . . . . . . . . . . . . . . . 406

NetVision telephone interactions with SWCA keys . . . . . . . . . . . . . . . . . . . . . . . 409

How SWCA works in a call group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Transferring calls between SWCA groups . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Parking and retrieving calls on SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Manually associating a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Parking a call to a SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Retrieving a parked call from a SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Call interactions with SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Auto hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Resetting call log space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

System features matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Setting system timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Timers matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Define release reason levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Configuring system speed dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

Assigning user speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

System speed dial matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Setting system telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Defining Voice Message Center numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Setting outgoing name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

Configuring ONN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Telco features matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Chapter 13

Configuring schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Turn services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Overriding services with a Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Direct-dial telephone ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Common settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Defining the service control password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Changing schedule names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Changing schedule times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

About start and stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Defining service schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

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Ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Restriction service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

Routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Services matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Chapter 14

Configuring public networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

Simple networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

Callers using Business Communications Manager . . . . . . . . . . . . . . . . . . . . . . . 442

Callers in the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

Callers in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

Dialing plans for T1 lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Dialing plan using public lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Destination code numbering in a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Defining ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Defining ringing service schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Assigning ringing groups to lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Notes about restriction service filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

Chapter 15

Configuring private networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

Private networking protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

Keycode requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

Remote access to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

Lines used for networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

Using routing to create networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Using shared line pools to create a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452

PRI networking using Call-by-Call services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Private networking with PRI SL-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

System numbering plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

Creating tandem private networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Calls originating from the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Calls originating in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Routing for tandem networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

Using SL-1 with MCDN to network with other systems . . . . . . . . . . . . . . . . . . . . . . . 466

Network Call Redirection Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

ISDN Call Connection Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468

Trunk Route Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Trunk Anti-tromboning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Using SL-1 with MCDN to network with a Meridian system . . . . . . . . . . . . . . . . 471

Meridian system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471

Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

Central voice mail or call attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

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Business Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

Call Pilot compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

Meridian Mail compatibility issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

System setup for host Business Communications Manager . . . . . . . . . . . . . . . . 474

System setup for satellite systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Using central voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476

Meridian MCDN call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

Break-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

MCDN networking checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

UDP-specific programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

CDP-specific programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

Configuring an MCDN network with Meridian voice mail . . . . . . . . . . . . . . . . . . . . . . 484

VoIP networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Networking with ETSI QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

ETSI Euro network services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

DPNSS 1 services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492

DPNSS 1 capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

DPNSS 1 features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

Three party service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

Making a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Using the diversion feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Setting Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Using the Redirection feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Setting redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Executive intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Intrusion levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Programming IPL on a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Call offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Call Offer Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

User actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Route optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Setting Route Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

Setting message waiting indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

Assigning message centers to a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

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Loop avoidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Private networking with DPNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Guidelines for creating a private numbering plan with DPNSS . . . . . . . . . . . . . . 507

Customizing the DPNSS routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Chapter 16

Configuring Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

How to use Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Identifying a Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

Explaining Hunt group modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Hunt group members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Adding a Hunt group member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Removing a Hunt group member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Removing all members from a Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Moving members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Programming Hunt group lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518

Assigning a line to a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518

Unassigning a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Unassigning all lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Feature operation within Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Hunt group matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

Monitoring Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

Setting up Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

Using Hunt group metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

Programming MWI and MWC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Selecting a message center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Setting Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Programming loop avoidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Using Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

Chapter 17

Configuring Hospitality Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

About the Hospitality feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

Hospitality telephone definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

Alarm Time (AL) feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

Power failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

Setting up Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

Identifying room telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Identifying Call Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Setting room restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Programming Alarm data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Setting alarm parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Configuring for expired alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

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Hospitality matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Using the Hospitality Services Admin telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

Hospitality Services admin alarm feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

Setting the state of a room at a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Setting room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Using the Hospitality services room telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

Setting the alarm on a room telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

Change or cancel an alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Turn off an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Setting the Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

Chapter 18

Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537

Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

Configuring BcmAmp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539

Opening the BcmAmp Administration application . . . . . . . . . . . . . . . . . . . . . . . . 539

Loading music onto the Business Communications Manager . . . . . . . . . . . . . . 539

Restrictions on uploading files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

Deleting music from Business Communications Manager . . . . . . . . . . . . . . . . . 540

Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 543

Chapter 19

Data and split-line configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545

Configuring a data module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545

Viewing the data module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545

Programming the BayStack settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546

Configuring the DDI Mux module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

DDI Mux features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

Configuring DDI Mux connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

Assigning the DDI mux modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

Assigning lines for voice traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

Assigning lines to the data module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

Removing a line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

Configuring the DDI Mux to work with the DTE . . . . . . . . . . . . . . . . . . . . . . 553

Fixed access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

Switched access (PRI & BRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Line pool access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Universal T1 WAN (UTWAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

UTWAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

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Configuring the Business Communications Manager to use the UTWAN . . . . . 559

Assigning lines for voice traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Assigning lines for data traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Configuring the UTWAN Network Interface parameters . . . . . . . . . . . . . . . . . . . 562

Configuring the UTWAN Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . 562

Configuring the UTWAN to use a Frame Relay link . . . . . . . . . . . . . . . . . . . . . . 564

Configuring the UTWAN to use a PPP link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

Configuring additional IP addresses for the UTWAN . . . . . . . . . . . . . . . . . . . . . 574

Viewing the UTWAN performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576

Viewing UTWAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576

Frame Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

Point-to-Point-Protocol (PPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

Fragmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

RTP Header compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Determining which lines are available to the UTWAN . . . . . . . . . . . . . . . . . 560

Changing the line type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

Assigning lines to the Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

Removing a line assigned for data traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

Configuring the Frame Relay parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Configuring the PVC Configuration parameters . . . . . . . . . . . . . . . . . . . . . . 565

Configuring the PPP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

Configuring the LCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Configuring the IPCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

Configuring the PPP User List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Examples of uses of multiple IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . 574

Restrictions when using multiple IP addresses . . . . . . . . . . . . . . . . . . . . . . 574

Adding an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574

Modifying an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Deleting an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Chapter 20

Configuring the MSC resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577

Types of MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577

Signaling channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578

Media channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578

DSP resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578

Voice bus paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578

Media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578

Rules for managing the MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

Signaling channel rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

Media channel rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

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Example of how to estimate peak media channel usage . . . . . . . . . . . . . . . 580

Contents 21

DSP resources rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Voice bus path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

Determining the MSC resources you require . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

ISDN WAN (Dial-up/Nailed-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

DECT mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

Voice Mail and ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

IVR and IVR Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

IP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 588

Example of a Business Communications Manager configuration . . . . . . . . . 589

Configuring the MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Viewing the MSC information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Viewing the MS-PEC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591

Understanding the MSC Minimum and Maximum values . . . . . . . . . . . . . . . . . . 592

Minimum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

Maximum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

Viewing the MSC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

Changing the MSC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

Creating a custom MSC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

DTMF Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Changing the DS30 Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

Configuring Double Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

Chapter 21 Configuring data networking r esources f or t he Bus ine ss Com munications Ma nage r 601

Viewing Business Communications Manager resources . . . . . . . . . . . . . . . . . . . . . . 602

Using the Network Update Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

What you need to know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604

LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 605

Viewing the LAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 605

Configuring LAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

Setting LAN global parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

Configuring a LAN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 607

Configuring multiple IP addresses for the LAN interface . . . . . . . . . . . . . . . 609

Viewing LAN performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610

WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

Permanent WAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

Frame Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

Point-to-Point-Protocol (PPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612

Multi-link Point-to-Point Protocol (MLPPP) . . . . . . . . . . . . . . . . . . . . . . . . . . 612

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Viewing WAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Setting global WAN parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Configuring the WAN interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

Dial Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625

Configuring the dial up global parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625

V.90 modem (North America) dial up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626

ISDN dial up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630

Point to Point Protocol on Ethernet (PPPoE) . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

Guidelines for using Remote Dial-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

WAN data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612

Configuring the PPP password list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Configuring WAN summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

Setting WAN Line Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Setting WAN Sync Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

Setting WAN Frame Relay Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

PVC Congestion Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

WAN PPP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621

Configuring multiple IP addresses for a WAN interface . . . . . . . . . . . . . . . . 623

WAN performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624

Enabling and disabling the V.90 modem interface . . . . . . . . . . . . . . . . . . . . 626

Configuring the V.90 modem interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Creating an ISDN dial up interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630

Configuring an ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

ISDN channel characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

Deleting an ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634

Settings required for PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

Installing PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

Creating a PPPoE dial up interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

Configuring a PPPoE interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

Connecting to the Internet Service Provider (ISP) . . . . . . . . . . . . . . . . . . . . 639

Deleting a PPPoE interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

Chapter 22

Configuring DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

DHCP configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

Configuring the DHCP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642

Configuring a DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

LAN settings for DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646

Configuring Address ranges for a Local Scope . . . . . . . . . . . . . . . . . . . . . . . . . . 647

Configuring Excluded addresses for a Local Scope . . . . . . . . . . . . . . . . . . . . . . 649

P0604629 03

Adding an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

Modifying an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Deleting an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Contents 23

Adding an excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

Modifying excluded address ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Deleting an excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Configuring Reserved addresses for a Local Scope . . . . . . . . . . . . . . . . . . . . . . 650

Adding a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Modifying a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

Deleting a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

Viewing the Lease Information for a Reserved address . . . . . . . . . . . . . . . . 652

Remote Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

Adding a Remote Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

Modifying Remote Scope settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

Configuring Remote Scope Address ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

Adding an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

Modifying address ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Deleting an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Configuring Remote Scope excluded addresses . . . . . . . . . . . . . . . . . . . . . . . . 656

Adding a excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656

Modifying excluded address ranges: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

Deleting an excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

Configuring Remote Scope Reserved Addresses . . . . . . . . . . . . . . . . . . . . . . . . 658

Adding a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658

Deleting a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

Remote Scope Lease Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

Deleting a Remote Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660

Configuring a DHCP Relay Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661

Deleting a server from the Server List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661

LAN settings for DHCPRelayAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

Importing and Exporting DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663

Exporting DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663

Importing DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

Reconciling the DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

Chapter 23

Configuring DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665

Using the Business Communications Manager DNS service . . . . . . . . . . . . . . . 665

Chapter 24

Configuring IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

Routing Information Protocol (RIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

Open Shortest Path First (OSPF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

IP routing protocol precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

Configuring IP Routing global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

Setting the RIP Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

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24 Contents

Setting the OSPF Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

Configuring IP routing on an interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

Configuring RIP parameters on a network interface . . . . . . . . . . . . . . . . . . . . . . 671

Enabling the RIP Subnet summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

Disabling the RIP Subnet summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674

Configuring OSPF Parameters on a network interface . . . . . . . . . . . . . . . . . . . . 674

OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676

Static routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

Restarting the router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679

Chapter 25

Configuring IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681

Enabling IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

Configuring IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Configuring IPX routing on an interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Configuring Packet Filters for IPX routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

RIP filters for IPX routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

SAP filters for IPX routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694

Adding OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676

Modifying OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676

Deleting OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

Adding a static route to the routing table . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

Modifying the static route configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

Deleting a static route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

Adding Packet Input filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

Modifying Packet Input filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Deleting Packet Input filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Adding Packet Output filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Modifying Packet Output filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Deleting Packet Output filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

Configuring RIP for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

Adding RIP Input Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

Modifying RIP Input filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

Deleting RIP Input filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

Adding RIP Output filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

Modifying RIP Output filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

Deleting RIP Output filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

Configuring the SAP for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694

Adding SAP Input Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Modifying SAP Input Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

Deleting SAP Input Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

Adding SAP Output Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697

Modifying SAP Output Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697

P0604629 03

Contents 25

Deleting SAP Output Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

Static Routes for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

Adding Static Routes for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

Modifying Static Routes for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

Deleting Static Routes for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

Static Service for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

Adding a Static Service for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

Modifying a Static Service for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . 701

Deleting a Static Service for IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 701

Chapter 26

Configuring QoS monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703

How QoS monitoring works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703

Setting the QoS monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

Viewing the QoS Monitor Mean Opinion Score . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

Configuring the logging options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

Viewing the Mean Opinion Score log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

Chapter 27

Configuring Web Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

Guidelines for using Web caching/Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

Chapter 28

Configuring Net Link Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 711

Enabling or Disabling Net Link Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

Selecting a permanent WAN link as the primary WAN connection . . . . . . . . . . . . . . 713

Selecting a dial-up link as the primary WAN connection . . . . . . . . . . . . . . . . . . . . . . 714

Chapter 29

Configuring NAT (Network Address Translation) . . . . . . . . . . . . . . . . . . . 715

Static NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

Dynamic NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

NAT and IP Firewall filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

Managing Business Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . 716

Enabling and disabling NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

Configuring an Interface with NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717

Adding Default rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717

Adding a Rule to an interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718

Modifying a Rule to an Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

Deleting a Rule to an Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720

Configuring the Rule order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720

Examples of common NAT configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720

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26 Contents

Chapter 30

Configuring NTP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

Configuring the NTP Client settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

Starting the NTP Client Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 724

Manually updating the Business Communications Manager time . . . . . . . . . . . . 725

Chapter 31

Virtual Private Networks (VPN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

PPTP tunnel notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

IPSec tunnel modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728

PPTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728

Settings required for PPTP tunnels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

Changing the PPTP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 730

Adding a PPTP client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

Deleting a PPTP client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

Adding a PPTP tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

Configuring a PPTP tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733

Deleting a PPTP tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

IPSec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739

Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740

IPSec capacity restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742

Settings required for IPSec tunnels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742

Changing the IPSec global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747

IPSec Branch Office configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 748

Adding a Branch Office IPSec Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 748

NAT (Network Address Translation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

IP Routing and IPX Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

IP Addresses and DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

DNS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 730

Add a Destination Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736

Modifying a Destination Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

Deleting a Destination Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741

Encryption method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741

Authentication method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741

NAT (Network Address Translation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742

Dialup ISDN connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

Compatibility with Contivity Extranet Switch and Shasta 5000 . . . . . . . . . . . 743

IPSec and PPTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

Multiple IP Address restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

Firewall rules for IPSec Branch Office and Remote User Tunnels . . . . . . . . 743

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Contents 27

Adding Local Accessible Networks to the Branch Office IPSec tunnel . . . . . 750

Adding Remote Accessible Networks to the Branch Office IPSec tunnel . . . 751

Sending all traffic from Local Accessible Networks through the IPSec tunnel 752

Modifying a Branch Office IPSec Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752

Modifying Local Accessible Networks to the Branch Office IPSec tunnel . . 752

Modifying Remote Accessible Networks to the Branch Office IPSec tunnel 753

Deleting a Branch Office IPSec tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753

Deleting Local Accessible Networks to the Branch Office IPSec tunnel . . . . 753

Deleting Remote Accessible Networks to the Branch Office IPSec tunnel . . 754

Creating a tunnel between two Business Communications Managers . . . . . . . . 754

Configuring the first Business Communications Manager . . . . . . . . . . . . . . 754

Configuring the second Business Communications Manager . . . . . . . . . . . 754

Creating a tunnel between a Business Communications Manager and a Contivity Extranet

Switch v02_61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755

Configuring the Business Communications Manager . . . . . . . . . . . . . . . . . . 755

Configuring the Contivity Extranet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 755

Configuring the Business Communications Manager . . . . . . . . . . . . . . . . . . 756

Configuring the Contivity Extranet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 756

IPSec Remote User configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 757

IPSec Remote User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 757

Split Tunneling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 757

Adding a Remote User IPSec Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 759

Assigning an IP Address to a Remote User Account . . . . . . . . . . . . . . . . . . 759

Adding a Remote IP Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 760

Modifying a Remote IP Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 761

Deleting a Remote IP Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 761

Adding Remote User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762

Configuring Remote User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764

Configuring the DNS/WINS setting for the Remote User Account . . . . . . . . 764

Adding a Split Tunnel Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 765

Modifying a Split Tunnel Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 765

Deleting a Split Tunnel Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 766

Deleting a Remote User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 766

Chapter 32

Policy-enabled networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

Policy configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

Differentiated Services (DiffServ) overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

DiffServ IP Quality of Service (QoS) architecture . . . . . . . . . . . . . . . . . . . . . 768

DiffServ components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

IP service classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770

Packet classifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771

COPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772

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Policy overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772

Implementing Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 773

Configuring the QoS Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 773

Configuring Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

Configuring Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 776

Configuring Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

Configuring QoS policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781

Implementing Common Open Policy Services (COPS) . . . . . . . . . . . . . . . . . . . . . . . 783

Viewing COPS statistics and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 783

Configuring a COPS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

Configuring the Policy Agent characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

Creating an interface group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

Modifying an interface group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 775

Deleting an interface group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 775

Creating an IP filter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 776

Modifying an IP filter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 777

Deleting an IP filter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778

Creating an IP filter group entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778

Modifying an IP filter group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

Deleting an IP filter group entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

Creating an Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

Modifying an Action entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 780

Deleting an Action Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 780

Adding a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781

Modifying a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 782

Deleting a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 782

Adding a COPS Client Server entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

Modifying a COPS Client Server entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

Modifying the COPS Client Server Retry Data . . . . . . . . . . . . . . . . . . . . . . . 787

Chapter 33

Configuring IP Firewall Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791

Packet filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791

Basic (stateless) Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791

Stateful Packet Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791

IP Firewall filters and NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792

Viewing and changing the status of Firewall Filters . . . . . . . . . . . . . . . . . . . . . . . . . . 792

Configuring IP Firewall Filters for an interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793

Adding Default Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794

Adding an Input Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . . . 795

Modifying an Input Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . 797

Deleting an Input Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . . 797

Configuring the order of the Input Filters for an interface . . . . . . . . . . . . . . . . . . 797

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Contents 29

Adding an Output Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . 798

Modifying an Output Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . 798

Deleting an Output Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . 798

Configuring the order of the Output Filters for an interface . . . . . . . . . . . . . . . . . 798

Accessing Unified Manager through the Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Firewall rules for Business Communications Manager with Dialup interfaces . . . . . . 801

Appendix A

Region-based system settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 803

Core software and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 803

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804

Caller ID displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 805

Companding Law by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 805

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

Mobility services by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

Media bay module availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 808

Trunk availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

Defining time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 812

System feature defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813

Dialing plan defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 815

CallPilot regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816

Appendix B

System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

Business Communications Manager feature codes . . . . . . . . . . . . . . . . . . . . . . . . . 819

Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823

Appendix C

ISDN overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 827

Welcome to ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 827

Analog versus ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

Types of ISDN service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

B channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

D channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

ISDN Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 829

ISDN bearer capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 829

Services and features for ISDN BRI and PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 830

PRI services and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 830

BRI services and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 830

Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 831

Name and number blocking (ONN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 832

Call by Call Service Selection for PRI (NI protocol) . . . . . . . . . . . . . . . . . . . . . . 832

Emergency 911 dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

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30 Contents

2-way DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

Dialing plan and PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

ISDN hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

PRI hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

BRI hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

Clock Source for ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

ISDN BRI NT1 equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837

ISDN standards compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837

Planning your ISDN network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

Ordering ISDN PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

Ordering ISDN PRI Service in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

Ordering ISDN PRI Service in United States . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

Ordering ISDN PRI Service Outside of Canada and the United States . . . . . . . 838

Ordering ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

Ordering ISDN BRI Service in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

Ordering ISDN BRI Service in the United States . . . . . . . . . . . . . . . . . . . . . . . . 839

Ordering ISDN BRI Service Outside Canada or the United States . . . . . . . . . . . 839

Supported ISDN Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840

ISDN Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840

Program PRI Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840

Programming ISDN BRI Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 841

Program PRI Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 842

Program ISDN BRI Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 842

Program Direct Inward System Access (DISA) on PRI Lines . . . . . . . . . . . . . . . 843

Program ISDN Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 847

A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 847

B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 851

D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 856

E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860

F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 862

G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 865

J . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

S Reference Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

T Reference Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

Terminal equipment for BRI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844

Devices on an S loop (BRI cards only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844

S or LT Loop DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844

D-packet Service (BRI only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 845

P0604629 03

Contents 31

K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869

M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 870

N . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 872

O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 873

P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 878

R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 878

S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 882

T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 886

U . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 889

V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 890

W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 891

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

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32 Contents

P0604629 03

Figures

Figure 1 Process for initial system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 2 Process for configuring the telephony components . . . . . . . . . . . . . . . . . . . . . 65

Figure 3 Process for activating optional keycoded features . . . . . . . . . . . . . . . . . . . . . . . 66

Figure 4 Process for configuring the data and IP telephony components . . . . . . . . . . . . 67

Figure 5 Post-setup processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 6 Upgradeable BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 7 BCM200 and BCM400 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Figure 8 Security Alert dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Figure 9 Main Product Maintenance and Support web page . . . . . . . . . . . . . . . . . . . . . . 79

Figure 10 Maintenance Tools dialog web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Figure 11 Main Product Maintenance and Support web page . . . . . . . . . . . . . . . . . . . . . . 80

Figure 12 Unified Manager first-page buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Figure 13 Wizards icon page, accessed through the Wizards button . . . . . . . . . . . . . . . . 86

Figure 14 Main display of the Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Figure 15 Tabbed page example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Figure 16 Accessing navigation tree heading help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Figure 17 Accessing navigation tree heading help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Figure 18 PuTTY Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Figure 19 Business Communications Manager Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 99

Figure 20 Maintenance Tools screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 21 Job sceduling window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Figure 22 Security and user access headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 23 Unified Manager Timeout setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 24 System security level settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 25 User Profile screen to add or modify a user profile . . . . . . . . . . . . . . . . . . . . . 120

Figure 26 User profile for dial-up user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 27 User Manager delete confirmation dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 28 Default user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Figure 29 User Group List add/modify screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Figure 30 User Manager delete confirmation dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Figure 31 Domain User Group Profile add/modify screen . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 32 Lockout Policy screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Figure 33 Password Policy tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 34 Resources, Media Bay Modules menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Figure 35 Confirming the Programmed Bus Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 36 Example of PRI module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 37 Finding state of port on Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 38 B1 port screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Figure 39 Station media bay module Bus headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 40 Bus assigned to a station module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Business Communications Manager 3.5 Programming Operations Guide

Figure 41 Finding state of port on Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 42 Ports on Bus, B1 screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 43 DECT media bay module description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Figure 44 DECT maintenance selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Figure 45 Tasks for installing the telephony components . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 46 Telephony Services menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Figure 47 Headings found under typical DN heading . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Figure 48 Square system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Figure 49 PBX system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Figure 50 DID system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Figure 51 Process map: Configuring the lines for your system . . . . . . . . . . . . . . . . . . . . 200

Figure 52 Lines menus and fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Figure 53 Using the Lines General screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Figure 54 Entering a line restriction filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Figure 55 Enter remote restriction filters for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Figure 56 Choosing a remote voice message center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Figure 57 Process map: Configuring the loops for your BRI module . . . . . . . . . . . . . . . . 235

Figure 58 Loops headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Figure 59 Unified manager telephony services headings . . . . . . . . . . . . . . . . . . . . . . . . 239

Figure 60 Configuring private network types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Figure 61 Adding a Public DN length prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Figure 62 Defining the prefix DN length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Figure 63 Setting CbC limits parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Figure 64 Metrics for all CbC options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Figure 65 Line management diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Figure 66 Defining access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Figure 67 Local call tandemed through Business Communications Manager nodes . . . . 255

Figure 68 Defining line pool access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Figure 69 Adding Carrier code prefix records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Figure 70 Configuring a carrier code prefix ID length . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Figure 71 Call Routing headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Figure 72 Add a route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Figure 73 Define route parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Figure 74 Using destination codes to access another system . . . . . . . . . . . . . . . . . . . . . 268

Figure 75 Routing Service programming example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Figure 76 Destination codes for call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Figure 77 Carrier code call numbering sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Figure 78 Multiple routing with destination schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Figure 79 Configuring the Normal schedule for overflow . . . . . . . . . . . . . . . . . . . . . . . . . 276

Figure 80 Restriction Filters headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Figure 81 Adding restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Figure 82 Adding overrides to restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

P0604629 03

Figure 83 Line restriction example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Figure 84 Remote line restriction example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Figure 85 Process map: Access headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Figure 86 DN length screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Figure 87 Received # length, Public length field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Figure 88 Direct dial menu and screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Figure 89 Assigning a target line to a set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Figure 90 Defining a Received number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Figure 91 Setting remote page for a remote access package . . . . . . . . . . . . . . . . . . . . . 300

Figure 92 Assigning COS password and remote access parameters . . . . . . . . . . . . . . . 301

Figure 93 Process map: Configuring DNs for system devices . . . . . . . . . . . . . . . . . . . . . 306

Figure 94 Target line assignments in the Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Figure 95 Feature selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Figure 96 Internal autodial selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Figure 97 External autodial selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Figure 98 Add Users first page, choosing remote template . . . . . . . . . . . . . . . . . . . . . . . 324

Figure 99 First and second-level System DNs headings and features . . . . . . . . . . . . . . . 327

Figure 100 Headings found under typical DNXXX heading . . . . . . . . . . . . . . . . . . . . . . . . 327

Figure 101 DN General screen for digital and IP telephones . . . . . . . . . . . . . . . . . . . . . . . 330

Figure 102 Line access fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Figure 103 Assigning characteristics to each line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Figure 104 T7316E display button assignment protocol . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Figure 105 Adding an intercom button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Figure 106 Adding an Answer DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Figure 107 Answer condition for Answer DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Figure 108 Features that define telephone feature capabilities . . . . . . . . . . . . . . . . . . . . . 343

Figure 109 Configuring call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Figure 110 ATA settings for a DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Figure 111 User preference telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Figure 112 Button programming options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Figure 113 T7316E lower button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Figure 114 T7316 telephone button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Figure 115 T7406 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Figure 116 T7208 button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Figure 117 Default button assignment for the M7324 telephone . . . . . . . . . . . . . . . . . . . . 363

Figure 118 Default button assignment for the M7324N telephone . . . . . . . . . . . . . . . . . . . 364

Figure 119 7000 button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Figure 120 i2004 default button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Figure 121 i2002 default memory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

Figure 122 Add a user speed dial code to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

Figure 123 Entering call parameters for a user speed dial . . . . . . . . . . . . . . . . . . . . . . . . . 367

Figure 124 T7316E with KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Figure 125 T7324 with CAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

Business Communications Manager 3.5 Programming Operations Guide

Figure 126 CAP/KIM assignment, CAP/KIM 1 screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Figure 127 Programming a CAP/KIM button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Figure 128 Telephone-based dialing restrictions, menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Figure 129 General restrictions for telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Figure 130 Defining set restrictions for the Night schedule . . . . . . . . . . . . . . . . . . . . . . . . 378

Figure 131 Defining Line/set restrictions for line 001, Night schedule . . . . . . . . . . . . . . . . 379

Figure 132 DN Telco Features fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380

Figure 133 System DNs main headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

Figure 134 Registration DNs, main headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Figure 135 General Settings headings and fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Figure 136 Feature settings screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Figure 137 Checking for Park prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

Figure 138 Setting SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Figure 139 SWCA indicators, incoming call from a line (auto SWCA association is on) . . 409 Figure 140 SWCA indicators, incoming call from an intercom (auto SWCA association for

intercom is on) 410

Figure 141 Setting system timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Figure 142 Undefined speed dial screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Figure 143 Expanded speed dial screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Figure 144 Voice message center programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Figure 145 ONN blocking parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Figure 146 Scheduled Services headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Figure 147 Entering the Service control password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Figure 148 Entering schedule names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Figure 149 Entering schedule time parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Figure 150 Adding a telephone to a ring group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Figure 151 Defining ring schedule parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Figure 152 Defining ring service schedule line settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Figure 153 Defining restriction service setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

Figure 154 Defining routing service settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Figure 155 Connection to a private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

Figure 156 Routing service record: use pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Figure 157 Routing service record: Destination code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Figure 158 Dialing plan for T1 E and M routing network . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Figure 159 Network example using shared line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Figure 160 PRI networking using Call-by Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Figure 161 Private tandem network of Business Communications Managers . . . . . . . . . . 459

Figure 162 Network call redirection path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

Figure 163 Call loop on system without ICCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468

Figure 164 Call paths with and without TRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Figure 165 Call paths with and without TAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Figure 166 Message waiting indication message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

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Figure 167 Camping a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

Figure 168 Breaking into a Business Communications Manager call path . . . . . . . . . . . . 480

Figure 169 MCDN networking, with a common public network connection . . . . . . . . . . . . 485

Figure 170 ETSI QSIG networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Figure 171 Telco features Voice message center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

Figure 172 Target line Telco features voice message center . . . . . . . . . . . . . . . . . . . . . . . 503

Figure 173 Setting Target line voice mail settings for the telephone . . . . . . . . . . . . . . . . . 503

Figure 174 DPNSS networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

Figure 175 Hunt groups menus and fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Figure 176 Hunt group XX screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

Figure 177 Broadcast call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Figure 178 Linear call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

Figure 179 Rotary call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

Figure 180 Hunt group XX screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Figure 181 Moving hunt group members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Figure 182 Adding lines to hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518

Figure 183 Silent Monitoring system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

Figure 184 Hunt Group Metrics screen for Hunt group 01 . . . . . . . . . . . . . . . . . . . . . . . . . 523

Figure 185 Hospitality commands and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

Figure 186 Hospitality service times and passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

Figure 187 Hospitality room settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Figure 188 Hospitality call permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Figure 189 Alarm data fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Figure 190 Expired alarms fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Figure 191 BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

Figure 192 Network overview: DDI MUX connected to 2.5 hardware internal router . . . . . 548

Figure 193 Network overview: DDI MUX connected to BCM400 internal router . . . . . . . . 548

Figure 194 Overview of network using DDI Mux module with an external router . . . . . . . . 549

Figure 195 Double Density Mode choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

Figure 196 LAN, WAN and Dialup headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

Figure 197 Example Mean Opinion Score Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707

Figure 198 Example of a Split Tunneling environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

Figure 199 DiffServ bandwidth brokers and nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

Figure 200 S reference point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

Figure 201 T reference point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

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Tables

Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Table 2 Menu bar items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Table 3 Navigation tree menu functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Table 4 Security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Table 5 User Profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Table 6 User Group Profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Table 7 Domain User Group Profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Table 8 Lockout policy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Table 9 Password policy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Table 10 Bus XX record settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Table 11 Programmed Bus Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Table 12 Module record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Table 13 TI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Table 14 Services available for each PRI protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Table 15 Module record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Table 16 Telephony Services subheadings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Table 17 How the system would read a 12-digit dialing code . . . . . . . . . . . . . . . . . . . . . 194

Table 18 DS30 number and offset line-loop default list . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Table 19 General record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Table 20 Line settings table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Table 21 Loss package settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Table 22 Default restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Table 23 Default remote restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Table 24 Line attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Table 25 Loop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Table 26 Loop attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Table 27 Private network values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Table 28 Dialing plan matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Table 29 Call by Call Services available on the system . . . . . . . . . . . . . . . . . . . . . . . . . 245

Table 30 Switches and service types chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Table 31 DN length values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Table 32 CbC matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Table 33 Default codes table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Table 34 Access codes values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Table 35 Access/dialing codes: avoiding numbering conflicts . . . . . . . . . . . . . . . . . . . . 254

Table 36 Park prefix: avoiding numbering conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Table 37 Access/dialing codes: avoiding numbering conflicts . . . . . . . . . . . . . . . . . . . . 258

Table 38 Carrier access code values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Table 39 Access code values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Table 40 Route settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

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Table 41 Call by Call routing table example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Table 42 PRI Service type/DN type values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Table 43 Destination codes: avoiding numbering conflicts . . . . . . . . . . . . . . . . . . . . . . . 267

Table 44 Establishing routes and dialout requirements . . . . . . . . . . . . . . . . . . . . . . . . . 270

Table 45 Destination codes not using a wild card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Table 46 Destination codes using the ANY character . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Table 47 Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Table 48 Default restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Table 49 Default filters for program headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Table 50 Restriction filters matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Table 51 Direct dial values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Table 52 Direct dial sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Table 53 General record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Table 54 Target line record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Table 55 COS password values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Table 56 Remote access matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Table 57 External access tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Table 58 DN mapping for DECT, Companion and ISDN . . . . . . . . . . . . . . . . . . . . . . . . . 310

Table 59 Copy values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Table 60 General record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Table 61 Telephone line access fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Table 62 Telephone line assignment fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Table 63 Capabilities fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Table 64 Call forward fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Table 65 Embark validation error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Table 66 Hotline values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Table 67 ATA settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Table 68 User preference choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Table 69 Button programming choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Table 70 User speed dial settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Table 71 CAP/KIM feature button programming choices . . . . . . . . . . . . . . . . . . . . . . . . 374

Table 72 Telephone restriction fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Table 73 Schedule filter defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Table 74 Telco features settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380

Table 75 DN voice mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Table 76 DN equipment identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Table 77 General and Line access settings for DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Table 78 Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Table 79 User preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Table 80 Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Table 81 User speed dial settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Table 82 Telephone (set) Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

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Table 83 Telephone restriction schedules and line/set restrictions . . . . . . . . . . . . . . . . . 394

Table 84 DN record, Telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Table 85 Call features/interface list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Table 86 Set feature values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Table 87 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Table 88 SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Table 89 Call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Table 90 System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Table 91 Timer values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Table 92 Timer fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Table 93 Release reason values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Table 94 Release reason values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Table 95 System speed dial matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Table 96 Voice message center settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Table 97 ONN blocking settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Table 98 Telco features matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Table 99 Turning services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Table 100 Default schedule times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Table 101 Ringing group schedule values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Table 102 Ringing group schedule line values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Table 103 Restriction schedule values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

Table 104 Routing service schedule values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Table 105 Ringing and Scheduling Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Table 106 Restriction and Routing Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Table 107 Common settings: Schedule Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Table 108 Common settings: Schedule times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Table 109 Destination code leading digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Table 110 E and M routing for a Business Communications Manager network . . . . . . . . 449

Table 111 Creating a coordinated dialing plan using line pools . . . . . . . . . . . . . . . . . . . . 453

Table 112 PRI call-by-call services routing information . . . . . . . . . . . . . . . . . . . . . . . . . . 456

Table 113 Call originating from the public network to a tandem network . . . . . . . . . . . . . 460

Table 114 Calls originating from the private network within a tandem network . . . . . . . . 462

Table 115 Node A destination code table, external termination . . . . . . . . . . . . . . . . . . . . 464

Table 116 Node A destination code table, internal termination . . . . . . . . . . . . . . . . . . . . . 465

Table 117 Node C destination code table, external termination . . . . . . . . . . . . . . . . . . . . 465

Table 118 Node C destination code table, internal termination . . . . . . . . . . . . . . . . . . . . 465

Table 119 MCDN network features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

Table 120 MCDN feature enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

Table 121 Module settings for MCDN network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Table 122 MCDN dialing plan settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Table 123 Network routing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Table 124 Hardware programming for branch offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Business Communications Manager 3.5 Programming Operations Guide

Table 125 ETSI network values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Table 126 Parts of the NSI string . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Table 127 Calling numbers required for DPNSS network example . . . . . . . . . . . . . . . . . 505

Table 128 Routing for DPNSS network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

Table 129 Hunt group settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

Table 130 Hunt group member settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Table 131 Hunt group feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Table 132 Hunt group matrix fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

Table 133 Silent monitor system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

Table 134 Hospitality main settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

Table 135 Room settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Table 136 Call permission settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Table 137 Alarm data settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Table 138 Alarm data settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Table 139 Hospitality settings matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Table 140 IP Music Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

Table 141 Networks Device parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Table 142 Advanced Networks parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Table 143 Configuring DDI Mux connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

Table 144 List of all the multiples of 56000 and 64000 bits/s . . . . . . . . . . . . . . . . . . . . . . 551

Table 145 DDI Mux Configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Table 146 Bandwidth available per channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Table 147 Line numbers for the UTWAN based on the DS30 bus of the DTM . . . . . . . . . 560

Table 148 UTWAN Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562

Table 149 UTWAN frame relay parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Table 150 WAN PVC Configuration parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Table 151 PPP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

Table 152 LCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Table 153 IPCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

Table 154 PPP User parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Table 155 Additional WAN IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Table 156 DSP resource requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Table 157 Required MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Table 158 Evaluation of required Business Communications Manager configuration . . . 588

Table 159 Example of required configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 589

Table 160 Evaluation for the example of required configuration . . . . . . . . . . . . . . . . . . . . 589

Table 161 MSC information parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Table 162 MS-PEC information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591

Table 163 Advantages and Disadvantages of Minimum and Maximum values . . . . . . . . 592

Table 164 MSC configuration parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

Table 165 MSC custom configuration parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Table 166 MSC component parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

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Table 167 Business Communications Manager resources . . . . . . . . . . . . . . . . . . . . . . . . 602

Table 168 LAN global parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

Table 169 Guidelines to configure LAN to LAN traffic smoothing . . . . . . . . . . . . . . . . . . . 606

Table 170 LAN Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 607

Table 171 Additional LAN IP address parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609

Table 172 PPP password parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Table 173 WAN summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

Table 174 WAN line parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Table 175 WAN sync parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

Table 176 WAN frame relay parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

Table 177 WAN PVC congestion control parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

Table 178 WAN PPP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622

Table 179 Additional WAN IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Table 180 RAS server TCP/IP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625

Table 181 V.90 modem summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Table 182 Modem link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

Table 183 V.90 modem access parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

Table 184 ISDN summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

Table 185 ISDN link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

Table 186 ISDN access parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

Table 187 ISDN dial-out user parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

Table 188 ISDN channel characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

Table 189 Features that interact with PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

Table 190 PPPoE summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

Table 191 PPPoE link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

Table 192 PPPoE access parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

Table 193 PPPoE dial-out user parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639

Table 194 PPPoE channel characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639

Table 195 DHCP Server Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

Table 196 DHCP Global Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

Table 197 DHCP Summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

Table 198 LAN Scope Specific Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646

Table 199 Address Range attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

Table 200 Excluded Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

Table 201 Reserved Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

Table 202 Reserved Addresses Lease Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

Table 203 Remote Scope settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

Table 204 Remote Scope specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

Table 205 Remote Scope Address Range attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Table 206 Remote Scope Excluded Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656

Table 207 Remote Scope Reserved Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658

Table 208 Lease Information for a Remote Scope Reserved Addresses . . . . . . . . . . . . . 659

Business Communications Manager 3.5 Programming Operations Guide

Table 209 Relay Agent Interface parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

Table 210 DNS Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

Table 211 IP Routing Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

Table 212 IP RIP Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

Table 213 IP OSPF Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

Table 214 IP RIP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

Table 215 IP OSPF Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

Table 216 IP OSPF NBMA Neighbor parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676

Table 217 IP Static Route attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

Table 218 IPX Routing Summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Table 219 IPX Global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Table 220 IPX RIP Global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Table 221 IPX SAP Global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

Table 222 IPX Packet Filter Summary Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Table 223 IPX Packet Input Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

Table 224 IPX Packet Output Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Table 225 IPX RIP Summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

Table 226 IPX RIP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

Table 227 IPX RIP Input Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

Table 228 IPX RIP Output Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

Table 229 IPX SAP Summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694

Table 230 IPX SAP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694

Table 231 IPX SAP Input Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Table 232 IPX SAP Output Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697

Table 233 IPX Static Routing attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

Table 234 IPX Static Service attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

Table 235 QoS Monitor Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

Table 236 Mean Opinion Score descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 705

Table 237 QoS Monitor Logging attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

Table 238 Web Cache attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

Table 239 Net Link Manager attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

Table 240 Permanent WAN Connections settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713

Table 241 NAT Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

Table 242 NAT Rule Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718

Table 243 NTP Client settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

Table 244 NTP Client Service settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

Table 245 PPTP Summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 730

Table 246 PPTP Client attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

Table 247 PPTP Tunnel attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733

Table 248 PPTP Tunnel Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734

Table 249 PPTP Tunnel Link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734

Table 250 PPTP Tunnel Authentication parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 735

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Table 251 PPTP Destination Networks attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736

Table 252 Comparing Encryption and Authentication Methods . . . . . . . . . . . . . . . . . . . . 740

Table 253 Firewall rules for IKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 744

Table 254 Firewall rules for ESP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 744

Table 255 Firewall rules for AH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 744

Table 256 Firewall rules for the QOTD server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745

Table 257 Firewall filter for the Password server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745

Table 258 Firewall filter for the ICMP that the Client sends to the tunnel endpoint . . . . . . 745

Table 259 IPSec Global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747

Table 260 IPSec Branch Office Tunnel settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 748

Table 261 IPSec Local Accessible Network parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 750

Table 262 IPSec Remote Accessible Network parameters . . . . . . . . . . . . . . . . . . . . . . . . 751

Table 263 Remote Accessible Networks used to route all traffic through the IPSec tunnel 752

Table 264 IPSec Remote IP Address Pool settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 761

Table 265 IPSec Remote User Account settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762

Table 266 DNS/WINS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764

Table 267 Split Tunnel Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 765

Table 268 Service classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770

Table 269 Default Queue mapping for Business Communications Manager . . . . . . . . . . 771

Table 270 QoS Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 773

Table 271 QoS Advanced parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

Table 272 QoS Interface Group Table parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775

Table 273 QoS IP Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 776

Table 274 QoS IP Filter Group parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778

Table 275 QoS Action parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 780

Table 276 QoS Policy parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781

Table 277 Status page items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 783

Table 278 COPS Client Server parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

Table 279 COPS Client Retry data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787

Table 280 Policy Agent settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

Table 281 Policy Server settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

Table 282 Policy Class Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 789

Table 283 Policy Device Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 789

Table 284 IP Firewall Filters Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792

Table 285 Firewall Input Filter Rule settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 795

Table 286 Input Rule Configuration for Unified Manager — RPC . . . . . . . . . . . . . . . . . . . 799

Table 287 Input Rule Configuration for Unified Manager — DCOM . . . . . . . . . . . . . . . . . 799

Table 288 Input Rule Configuration for Unified Manager — port 443 . . . . . . . . . . . . . . . . 799

Table 289 Input Rule Configuration for systems with dialup interfaces . . . . . . . . . . . . . . . 801

Table 290 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . . . . . . 803

Table 291 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804

Table 292 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . . . . . . 804

Business Communications Manager 3.5 Programming Operations Guide

Table 293 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 805

Table 294 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

Table 295 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

Table 296 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

Table 297 Module availability, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 808

Table 298 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Table 299 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810

Table 300 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . . . . . . 811

Table 301 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 812

Table 302 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813

Table 303 Default dialing restrictions, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 815

Table 304 CallPilot region default languages by country . . . . . . . . . . . . . . . . . . . . . . . . . 816

Table 305 CallPilot feature default anomalies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

Table 306 Features sorted by feature name and by activation code . . . . . . . . . . . . . . . . . 819

Table 307 Button Programming Feature settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823

P0604629 03

Preface

This guide explains how to program your Business Communications Manager system. For more information about the Business Communications Manager document suite, refer to “Related

publications” on page 56.

This issue of the document reflects the added functionality built into the Business Communications Manager 3.5 release. The hardware, and new and updated features described in this and other documentation f rom this suite requires that your Busine ss Communica tions Manager system is running release 3.5.

This section includes the following general information:

• “Before you begin” on page 48

• “Symbols used in this guide” on page 48

• “Text conventions ” on page 49

• “About the buttons on your telephone s” on page 49

• “Acronyms used in this guide” on page 51

• “Related publications” on page 56

• “System documentation map” on page 57

• “How to get help” on page 62

Warning: Ensure that you make a complete backup of your data before attempting to

upgrade your sys tem. R efer to the upgrade guide that comes with the upgrade package for instructions about upgrading the Business Communications Manager software from one version to another.

Note: The section “Software lice nsing” on page 3 contains software licensi ng information.

Note: Hardware: BCM200 and BCM400 hardware is shippe d wi th 3.0 or lat er s oftware, only.

Note: Network: All the Business Communicati ons Manag ers in your private network must be running the same level of software to ensure that remote gateways and other networking protocols are compatible. Meridian 1 systems connected to your network must be running t he ITG softwa re that is coordinat ed with this release . Ask your Meridi an distributor for details. After you perform an upgrade, always check that your gateways are still correctly configured for local and remote connections.

Business Communications Manager 3.5 Programming Operations Guide

48 Preface

Before you begi n

This gu i de is in t e n ded for two m ain au dien c es:

• the operator who manages the overall telephony operations of the syst em

• the system administ rator who manages the data and network operations of the system

This guide assumes the following:

• There is an existing plan outlining the telephony and data requirements for your Business

Communications Manager syst em.

• The Business Communications Manager is installed and initialized, and all hardware appears

to be working. External lines and wiring for terminals a nd sets is connected to the appropr iate media bay modules on the Business Communicati ons Manager.

• That all operators ha ve a working knowledge of the Windows operating system and graphical

user interfaces .

• That operator s managin g the data portion of the syst em are famili ar wit h networ k management

and applications.

Symbols used in this guide

This guide uses symbols to draw your attention to import ant information. The following symbols appear in this guide:

Caution: Caution Symbol Alerts you to conditions where you can damage the equipm ent.

Danger: Electrical Shock Hazar d Symbol Alerts you to conditions where you can get an elect rical shock.

Warning: Warnin g Sy mbo l Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note Symbol A Note alerts you to important information.

Tip: Tip Symbol Alerts you to additional information that can help you perform a task.

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Security N o te: This symbol indicates a point of system security where a default shoul d be changed, or where the administrator needs to make a decision about the level of security required for the system.

Text conventions

This guide uses the following text conventions:

angle brackets (< >) Indicates that you choose the text to enter based on the description

Preface 49

inside the brackets. Do not type the brac kets when entering the command.

Example: If the command syntax is:

ping <ip_address>

you enter: ping 192.32.10.12

bold Courier text

Indicates command names and options and text that you need to enter. Example: Use the

dinfo command.

Example: Enter show ip {alerts|routes}.

italic text Indicates book titles

plain Courier text

FEATURE HOLD RELEASE

Indicates command syntax and system output, for example, prompts and system messages.

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on whichever set you are using. (Refer to “About the buttons on your

telephones” .)

About the buttons on your telephones

This guide uses text designator s to indicate key pad feature buttons, such as Feature, Hold and Release. The Business Terminal Series (BST) telephones and the IP telephones all use icons to label these butto ns. Ta ble 1 shows the icons that appear f or each function on the differ ent types of Nortel Networks digital te lephones. Note that the T7316 and T7208 have a separate button for mute functions. The IP telephones and the T7316E have separate buttons for both mute and handsfree.

Table 1 Telephone buttons

Button Name

Feature

Handsfree

Mute

Hold

Release

T7000,T7100, T7208, T7316, T7316E

i2004, i2002

, Feature (i2004, i2002)

(i2004, i2002); (T7316E)

T7208/T7316 use assigned button.

(i2004, i2002)

(T7208, T7316, T7316E)

, ,

Business Communications Manager 3.5 Programming Operations Guide

M7000, M7100(N), M7208(N), M7310(N), M7324(N)

(N)=European Norion sets

50 Preface

Table 1 Telephone buttons (Continued)

This document uses FEATURE to indicate the acti on of pressing the feature button.

This document uses HANDSFREE to indicate the action of pressing the handsfree or mute button.

This document uses HOLD to indicate the acti on of pressing the hold button.

This document uses RELEASE to indicate the action of pressing the release button.

You press the FEATURE key and then the feature code to use a feature. For exampl e: Pres s FEATURE 70 to tr ans fer a cal l.

M7100/T7100 and M7000/T7000 telephones

The 7100 and 7000 telephones work differ ently from other telephones on your system becaus e they do not have lin e buttons. Where oth er tele phones c an requ ire t hat you sele ct a line or int ercom button to answer a call, wit h these telephone s you jus t pick up t he hands et. Where oth er tele phones require you to select a line butto n to take a call on th at line off hold, on these telephones, you press HOLD.

You answer a second call by pressing HOLD. Your active call is put on hold and you connect to the waiting call. You only can have two active calls at one time.

The 7100 and 7000 telephones do not have speakers, therefore, cannot use the handsfr ee feature.

Portable handsets

Compani on, DEC T , and the T 7 406 p or tab le hands ets all acce s s syst em feat ures in dif fere n t way s. Each of these han ds ets comes with a user guid e tha t exp lai ns the spec if ic featu re inf or ma tio n for the handsets.

IP teleph one s

Nortel Networks IP telephones (i2002, i2004, i2050) have user c ards that explai n the keys on each device, including the Feature key, which is a softkey located under the display on these telephones. The Telephone Feature Card can be used with these telephones, as most Business Communications Manager featur es can be accessed from these telephones. Thes e telephones also have a display menu that provides quic k access to listed features.

The Symbol NetVision wireless IP handsets have a separate feature card which provides a quick reference for accessing the system through the handset. The card also explains how to access the Business Communications Manag er fea tures allowed by the system. Features can be accessed either by entering the code on the dialpa d or by usi ng the menu on the handset display.

P0604629 03

Acronyms used in thi s guide

This guide uses the following acronyms:

ACD Automated Call Distri bution AH Authentication He ader ANSI American National Standards Institute API Application Progra m Interface ARP Address Resolutio n Protocol ASM Analog station module ATA (or ATA2) Analog Terminal Adapter AUI Attachment Unit Interface A WG American Wire Gauge BERT Bit Error Rate Tes t BC committed burst

Preface 51

BE excess burst BIOS Basic Input Output System BKI Break-in BLF Busy Lamp Field BootP Bootstrap Protocol BRI Bas ic Rate Interface BRU Backup and Restore Utility CAA Centralized Auto Att endant CAP Central Answering Position (T7316E+KIM or M7324+CAP modules) CDP Coordinated Dialing Pl an CHAP Challenge-Hands hake Authentication Protocol CIR Committed Information Rate CLID Calling Line Identification COPS Common Open Policy Service COS Class of Service CSMA/CD Carrier Sense Multiple Access/Collision Detection CSU Channel Service Unit CTE Connected Telecommunications Equipment CVM Centralized Voice Mail DASS2 Digital Access Signa ling System Number 2

Business Communications Manager 3.5 Programming Operations Guide

52 Preface

DCE Data Communications Equipment DCOM Distributed Component Obje ct Model DECT Digital enhanced cordless telecommunications or Digital European

DES Data Encryption Standard DHCP Dynamic Host Configuration Protocol. DID Direct Inward Dial DiffServ Differentiated Services DIMM Dual In-line Memory Module DISA Direct Inward System Access DLCI Data Link Connection Indentif ier DLCMI Data Link Control Management Inte rface DN Directory Number DNS Domain Name Service (DNS) DPNSS Digital Private Network Signalling System

cordless telephone

DRT Delayed Ring Transfer DSCP Diff-Serv Code Po in t DSP Digital Signal Process or DSS Direct Station Set (also referred to as an auto dial key) DTE Data Terminal Equipment DTM Digital Trunk Module DTMF Dual Tone Multifrequency. EBN Egress Border Node EDO Extended Data-Out EF Expedited Forwarding eKIM enhanced Key Indicator Module EN Edge Node ES End Station ESP Encapsulated Security Payload FDD Full Double Density FQDN Fully Qualified Domain Name FTP File Transfer Protocol GATM Global Analog Trunk Module HDLC High-level Data Link Control HF Handsfree

P0604629 03

HS Hospitality services HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol Secured IBN Ingress Border Node I/C Intercom feature button ICCL ISDN Call Connection Limitation ICMP Internet Control Message Protocol IETF Internet Engineering Task Force. IP Internet Protocol IF Input Filter IPCP IP Control Protocol IPSec Internet Protoc ol Security IPX Internetwork Pac ket Exchange IRQ Interrupt Request

Preface 53

ISDN Integrated Services Digital Network ISO International Organization for Standardization ISP Internet Ser vice Provider ITU-T International Telecommunication Union-Telecommunication

Standardization Sector (formerly CCITT) IVR Interactive Voice Response KIM Key Indicator Module LAN Local Area Network LCD Liquid Crystal Display LCP Link Control Protocol LM LAN Manager LQR Link Quality Rate MAC Media Access Control MAU Media Access Unit MCDN Meridian Client Defined Network (PRI SL-1) MD5 Message Digest algorithm MLPPP Multi-Link Point-to-Point Protocol MPPC Microsoft Point to Point Compression MSC Media Services Card MS-PEC Media Services Processor Expansion Card MWI M essage Waiting Indicato r

Business Communications Manager 3.5 Programming Operations Guide

54 Preface

NAT Network Address Translation NBMA Non Broadcast Multi-Access NCRI Network Call Redirection Information NIC Network Interface Card NTLM NT LAN Manager NNTP Network News Transfer Protocol OPX Off Premises Extension. OSI Open Service Interconnection OSPF Open Shortest Path First PAP Password Authentication P rocedure PBX Privat e Bra n ch Exch a n ge . PCI Peripheral Component Interconnect Slot PDD Partial Double Density PDN P ublic Data Network PFS Per fect Fo rward Secrecy PHB Per Hop Behavior POF Packet Output Filter POP3 Post Office Protocol PPP Point-to-Point Protocol PPPoE Point-to-Point Protocol over Etherne t PPTP Point-to-Point Tunneling Protocol PRI Primary Rate Interface PSTN Public Switched Telephon e Network PVC Permanent Virtual Circuit QoS Quality of Service QOTD Quote of the day server QSIG Q reference point signalling RAS Remote access service RIP Routing Information Protocol RPC Remote Procedure Call RTP Realtime Tra nsport Protocol SAP Service Advertising Protocol SAPS Station Auxiliary Power Supply SDRAM Synchronous Dynamic Random Access Memory SHA Secure Hash Algorithm

P0604629 03

SLA Service Level Agreement SMB Server Message Block SMDS S witched Multimegabit Data Service SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol SPID Service Profile Id entifier SR Static Route SS Static Service SSL Secure Socket s La y er STP Shielded Twist ed Pair SUNNFS SUN Network File System T API Telephony Application Program Interface TCP/IP Transmission Control Protoc ol/Internet Protoco l TE Terminal Equipment

Preface 55

TEI Terminal Endpoint Identifier TFTP Trivial File Transfer Protocol TOS Type of Service. TPE Twisted Pair Ethern et TTL time-to-live UNISTIM Unified Networks IP Stimulus UDP User Datagram Protocol or Univers al Dialing Plan VLAN Virtual Local Area Network VoIP Voice o ver IP VPN Virtual Private Networks WAN Wide Area Network WFQ Weighted Fair Queuing WINS Windows Internet Name Service

Business Communications Manager 3.5 Programming Operations Guide

56 Preface

Related publications

In addition to the Programming Operations Guide, the Business Communication s Manager documentation suit e contains the following documents:

• Telephony Features Handbook

• Installation and Mainte nance Guide (BCM1000 and BCM400/200)

• Management User Guide

New!

• IP Telephony Conf iguration Guide

• CallPilot Manager Set Up and Operation Guide

• CallPilot Reference Guide

• CallPilot Quick Reference Guide

• CallPilot Programming Record

• CallPilot Message Networking Set Up and Operation Guide

• CallPilot Message Networking User Guide

• CallPilot Unified Messaging Installation and Maintenance Guide

• CallPilot Desktop (Unified) Messaging Quick Reference Guide

• Software Keycode Installation Guide

• Call Center Set Up and Operation Guide

• Call Center Agent Guide

• Call Center Supervisor Guide

• Call Center Reporting Set Up and Operation Guide

• LAN CTE Configuration Guide

• Personal Call Manager User Guide

• Attendant Console Set Up and Operation Guide

• Attendant Console User Guide

• Call Detail Recor ding System Administrator Guide

• ATA 2 User Guide

• CallPilot Fax Set Up and Operation Guide

• CallPilot Fax User Guide

• Interacti ve Voice Response Installation and Con figuration Guide (IVR) From the Business Communications Manag er 3.5 Doc umenta tion CD, you can also access a

number of telephone and accesso ry quick r eference cards. If you operate a multi-site Business Communications Manager network, you can use the Network

Configuration Manager to pr ovide centralized configura tion and management operations. The documentation for thi s tool can be found on the Network Configuration Manager CD, which includes the softwar e and the following documentation.

• Network Configurat ion Manager Installation Guide

• Network Configurat ion Manager Administration Guide

• Network Configurat ion Manager Client Software User Guide

• Network Configurat ion Manager Reference Guide

P0604629 03

System documentation map

The following page s provi de a map of the Bus iness C ommunications Manager documentati on CD. The map shows the overall task process of the syste m, and indicates which documentation deal s with each section. All the document s describes are included on the documentation CD that c ame with your system.

• “Installation documentation” on page 58

• “Operations documenta tion” on page 59

• “Call Management documentation” on page 60

• “Unified Manager and hardware maintenance documentation” on page 61

• “Multi-site Administr ation: Network Configuration Manager” on page 61

Preface 57

Business Communications Manager 3.5 Programming Operations Guide

58 Preface

Installation documentation

Remove your Business Communications Manager components from the box

Documentation CD

Voice Mail and Call Management Applications

Operations

Business Communications Manager base and expansion unit hardware installation

Data cards

Setting up media bay modules

Installation

Analog telephones

Portable handsets (Region-specific)

manuals come

with telephones

Companion

DECT

T7406

Installation and Maintenance Guide

System planning and configuration records

Programming Records

ATA 2 installation

DECT Deployment Tool and Provisioning Guide

DECT Installation and Maintenance Guide

T7406 Cordless Telephone Installation Guide

IP Telephones

Digital telephony

P0604629 03

Nortel Networks IP telephones

Symbol NetVision wireless IP telephones

Installing lines

Nortel Networks digital telephones

Three-port Switch Installation Guide

IP Telephony Configuration Guide

NetVision Phone Administrator Guide

Bix Block Wiring Guide

Installation manuals

come with telephones

Operations documentation

Documentation CD

Preface 59

System Management and Maintenance

Voice Mail and Call Management Applications

Hardware Installation

Using the telephones and equipment

T7000 User Card T7100 User Card T7208 User Card T7316 User Card T7316E User Card T7406 User Card M7324 User Card i2004 User Card i2002 User Card NetVision Feature Card

Central Answering

Position (CAP) User Card

Telephone Features

User Guide SWCA User Card ATA User Guide

CallPilot Quick Reference card, NVM interface

Operations

Telephony Configuration

Quick Start Wizard

Setting up Lines, Routes and Access Codes

Controlling calls

Setting up Tele ph one r ecord s and features

Data Configurations

Telephony Networking

Registering Telephones

IP Telephones

Programming Operations Guide

Software Key code Installation Guide

Land

VoIP

IP Telephony Configuration Guide

CallPilot Quick Reference card, CP interface

Using the telephones and equipment

Symbol NetVision

Companion

DECT

Using Telephone Features, and finding prompt descriptions.

Business Communications Manager 3.5 Programming Operations Guide

Companion Configuration Guide

DECT Installation and Maintenance Guide

Telephony Features Handbook

60 Preface

Call Management documentation

Documentation CD

Keycoded Applications

Software Keycode Installation Guide

System Management and Maintenance

Voice Mail and Call Management Applications

Hunt Groups

Programming Operations Guide

Hospitality Services

CDR

CallPilot

CallPilot Message Networking

CallPilot Fax

CallPilot Message Networking Set Up and Operation Guide

Call Detail Recording System Administration Guide

Call Pilot Manager Set Up and Operation Guide

CallPilot Fax Set Up and Operations Guide

Hospitality Features Card

Reference Guide

Programming Record

User Guide

LAN CTE

IVR

P0604629 03

CallPilot Desktop (Unified) Messaging

Call Center

Professional Call Center

Multimedia Call Center

Personal Call Manager

Interactive Voice Response Installation and Configuration Guide

CallPilot Unified Messaging Installation and Maintenance

Call Center Set Up and Operation Guide

Reporting Set Up and Operation Guide

Multimedia Call Center Set Up and Operation Guide

LAN CTE Configuration Guide

Personal Call Manager User Guide

User Guide

Supervisor and Agent Guides

Multimedia Call Center Web Developer Guide

Unified Manager and hardware maintenance documentation

Hardware Installation

Preface 61

Operations

Voice Mail and Call Management

Documentation CD

System Management and Maintenance

System configuration records

Security and User Administration

Backup and Restore

Maintenance and Troubleshooting

Programming Records

Programming Operations Guide

Management User Guide

Multi-site Administration: Network Configuration Manager

Network Configuration Manager CD

Installation Guide

Administration Guide

Software

Client Software User Guide

Reference Guide

Business Communications Manager 3.5 Programming Operations Guide

62 Preface

How to ge t h e lp

USA and Canada

Authorized Dist ributors - ITAS Technical Support Telephone:

1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and fir st line support, you can enter ERC 338#.

Website:

http://www. nortelnetworks.com/support

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS Telephone:

*European Freephone 00800 800 89009

European A lter n ative / United Kingdom +44 (0)870-907-9009 Africa +27-11-808-4000 Israel 800-945-9779

*Not e: Calls are not free from all countries in Europe , Middl e East or Africa

Fax:

44-191-555-7980

email:

emeahelp@nortelnetworks.com

CALA (Caribbean & Latin America)

Technical Support - CTAS Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.com

P0604629 03

Chapter 1 Introduction

The Business C ommunications Manager includes software and ha rdware components t hat provide telephony, voice messaging, interactive voice response (IVR), data networking, and IP telephony.

The web-based navigation tool, Unified Manager, provides easy access to all operations and maintenance programming on the Business Communications Manager system at a single sit e. For more information about Unifie d Manag er, see “Using the Unified Manager” on page 90.

This section includes the following topics:

• “System configurati on process maps” on page 64

• “Finding your way around” on page 69

• “Business Communications Manager hardware” on page 71

• “What do media bay modules do?” on page 73

• “How does the system connect to the network?” on page 73

• “Additional Busines s Communications Manager application s” on page 73

With the introduction of BCM version 3.5 software, you will note an increase in the awareness of security in regards to access to the Unified Manager, both by administrative

users and by client applicat ions. The icon shown to the left, when used within this document, denotes points of security that you need to consider when setting up or using your system.

• This softwa re inc ludes a ge neri c se curi t y cert ific at e that pr o vides an increased level of

encryptio n abil ity. Yo u can rep lace this certifica te wit h a site-s peci fi c certi fi ca te . Since encryption levels ha ve some depend encies to the version of Wind ows operating systems, the defaults are set at a mid-range level to allow for clients using earlie r versions that do not support strict encr yption requirements. You can reset these levels higher or lower.

• This version also provides more control over password policies, that allow you to determine

the complexity of the password s you want to assign to the users who do programming in the Unified Manager. You can also determine if you want the system to lockout users who have entered an inc orrect password after a specified of times .

• Finally, a m ore s ecure front end a pplica tion to t he text-ba sed inter face is bei ng in troduced. The

PuTTY application uses SSH to provide a secure connection to the text-based interf ace. The application is downloaded to a user’s computer, rather than being resident on the Business Communications Manager, like Telnet.

The Network Configuration Manag er provides multi-site network manage ment. This process is described in a separate set of user guides.

Figure 2 on page 65, F igure 4 on page 67, Figure 5 on page 68, a nd Figure 3 on page 66 pr ovide an

overview of the processes for operating the Business Communications Manager system.

Business Communications Manager 3.5 Programming Operations Guide

64 Chapter 1 Introduction

System configuration process maps

The following process m aps show you the order in which your syst em is configured. Each section provides quick reference information about the step, plus a link to the process section.

Figure 1 Process for initial system configuration

System hardware is installed

Set and

install

modules

Refer to the Installation and Maintenance Guides for hardware setup.

Refer to the Installation and Maintenance Guides for media bay module

settings and connections. To identify the media bay modules to the system and set up their line values, refer to “Configuring resources — media bay

modules” on page 133.

Run startup Wizard

Set up

security

levels

Set up

user

access

Set up your system for correct network connection and basic telephony and CallPilot properties. Refer to “Using the Quick Start Wizard” on page 103.

There are a number of points at which you can enhance the security of access to your system: You can install a site-specific security certificate (“Understanding BCM SSL

certificate properties” on page 78).

You can determine the encryption level required between the system and clients (“Setting system security compatibility levels” on page 115).

To maintain user access security, you can define different levels of password security and user access. At a minimum, change the default administration default passwords (ee_admin and supervisor). Refer to

“Managing system and user security access levels” on page 113.

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Figure 2 Process for configuring the telephony components

Chapter 1 Introduction 65

System setup is complete

Set up

lines/loops

Set up

access

Set up

telephones

Refer to the preceding flow chart in Figure 1.

When the trunk media bay modules are configured, the system assigns line or loop numbers. You may need to change some of the line attributes. You can also refer to the lines and loops to set up line pools and call routing. Refer to “Configuring Lines and Loops” on page 199.

See also “Data and split-line configuration” on page 545

When your lines are configured, you can set up system access configurations. Refer to “Configuring outgoing traffic” on page 239 and

“Controlling access within and into the system” on page 287.

When the station media bay modules are configured, the system assigns extension numbers (DNs) for each telephone connection. DNs define each set or piece of equipment connected to the system. Within the System DN headings, you can define how individual sets will interact in the system. Refer to “Configuring DNs for system devices” on page 305. Cordless/wireless telephones (NetVision, T7406, DECT, Companion) all have their own installation and configuration guides and feature cards.

Confirm

system

settings

Set up

special

features

Set up

call

management

features

A number of settings affect all lines or telephones. Most of these settings are default. Confirm that they suit your purposes. Refer to “Configuring system settings” on page 395.

After you set the basic telephony information, you can configure the special features such as:

• Hunt groups (“Configuring Hunt groups” on page 509)

• Hospitality (“Configuring Hospitality Services” on page 525)

• IP music (“Configuring the music source” on page 533)

The Business Communications Manager has built-in call management applications. Basic CallPilot features can be accessed from the CallPilot button on the first page of the Unified Manager. CallPilot documentation describes how to install and use the available features. CallPilot also has enhanced features, which require a keycode to activate (refer to the CD contents flowchart: “System documentation map” on page 57).

Remote voice mail: If your system is not the voice mail host, set up remote access to the network voice mail system. Refer to “Central voice mail or

call attendant” on page 472

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Caution: Programming affects system operation.

Only a qualified system administrator should perform startup, installation and maintenance programming. Many of the settings affect correct system operation.

Figure 3 Process for activating optional keycoded features

System is

setup

Purchase

the optional

feature

Get an

Authorization

code

Get the software keycode

The basic system has been installed and configured.

Keycoded applications:

Call Center/Call Center Reporting Companion (US UTAM code) Fax Suit e LAN CTE (TSP) (required for Personal Call Manager) Message Networking (VPIM/AMIS) Multimedia Call Center Networking DPNSS/MCDN (region-specific) Professional Call Center (upgrade) and Professional Call Center Agents Unified Messaging and Voice Mailbox Expansion VoIP Gateway and IP telephony and IP trunks Interactive Voice Response (IVR)

When you purchase an optional feature, you receive an Authorization Code for the feature.

Access the Nortel Networks Keycode web site and use the Authorization Code to get a software keycode for the feature. For information about

how to get the software keycode, refer to the Software Keyc ode Installation Guide.

Enter software keycode

Program

the feature

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Use Unified Manager to enter the software keycode. For information

about how to enter the software keycode, refer to the Software Keycode Installation Guide.

For information about how to program the new optional feature, refer to the documentation for that feature.

Also efer to “Configuring data networking resources for the Business

Communications Manager” on page 597.

Figure 4 Process for configuring the data and IP telephony components

Chapter 1 Introduction 67

System setup is complete

Set up

data

network

Set up network Policies

Set up

firewalls

Refer to the first flow chart in Figure 1.

You configure the data network options, so that Business Communications Manager operates properly on your network. For information about how to configure the data networking options, refer to:

“Configuring DHCP” on page 641 “Configuring DNS” on page 665

“Configuring IP Routing” on page 667

“Configuring IPX Routing” on page 681

“Configuring QoS monitor” on page 703

“Configuring Web Cache” on page 709

“Configuring Net Link Manager” on page 711

“Configuring NAT (Network Address Translation)” on page 715

“Configuring NTP Client” on page 723

Policies allow you to control the data traffic on your network so more bandwidth is available to delay sensitive data such as IP telephony. For information about how to configure Policies, refer to “Policy-enabled

networking” on page 767.

To control access to your system, you can use firewalls to block or allow specific ports and IP addresses. Refer to “Configuring IP Firewall Filters”

on page 785.

Set up

VPN

Tunnels

Set up IP

telephony

Virtual Private Networks (VPN) tunnels allow you to create secure connections over the public data network. You can also use VPN to ensure a secure connection to the Business Communications Manager. For more information about VPN Tunnels, refer to “Virtual Private Networks (VPN)”

on page 727.

Set up any voice over IP (VoIP) trunks and/or IP telephones and Netvision

telephones. Refer to the IP Telephony Configuration Guide for details. The

DNs for these telephones are configured within the digital range of DNs.

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Figure 5 Post-setup processes

System is

setup

Set up

alarm

manager

Set up

BRU and

CDR

The basic system has been installed and configured.

Determine how your Business Communications Manager system will

report alarms. Refer to the Management Use r Guide

Set backup schedules and determine call detail reporting (CDR). Refer to

the Management User Guide and the CDR User Guide.

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Finding your way around

The following sections provides you with quick links to the detailed configuration information:

• “Telephony programmin g quick acce ss list” on page 69

• “Data programming sectio ns” on page 70

• “Security and User Management” on page 69

Teleph on y pr og r am m in g qu i ck acce ss list

Overviews and hardware configuration

• System configuration process overview on page 64

• Application overvi ew (Unified Manager) on page 75

• Telephony services planning on page 165

• T elephony feature planning on page 171 (quick reference section to telephony programming)

Chapter 1 Introduction 69

Securit y and User Man agement

• Unified Manager access on page 75

• Managing system and user security access levels on page 113

Hardware and network configuration

• Configure media bay modules on page 133

• Configuring public networks on page 441

• Configuring private networks on page 445

Lines

• Configuring the externa l lines on page 199

• Configuring system access on pa ge 239

• Configuring call controls and remote call-ins on page 287

Telephony configuration

• Using Wizards to configure telephones on page 311

• Configuring telephone s with Unified Manager on page 326

• Configuring system sett ings on page 395

• Configuring schedule s on page 425

• System Features on page 819

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Special features

• Configuring Hunt groups on page 509

• Configuring Hospita lity services on page 525

Reference material

• Profile references on page 803

• Button programming feature codes on page 819

Data programming sections

• Configuring the MSC resources on page 577

• Configuring data networking resources on page 601

• Configuring DHCP on page 641

• Configuring DNS on page 665

• Configuring IP Routing on page 667

• Configuring IPX Routing on page 681

• Configuring QoS monitor on page 703

• Configuring Web Cache on page 709

• Configuring Net Link Manager on page 711

• Configuring NAT (Network Address Translation) on page 715

• Configuring NTP Client on page 723

• V irtual Private Networks (VPN) on page 727 (tunne ls)

• Policy-enabled networking on page 767

• Configuring IP Firewall Fi lters on page 791

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Chapter 1 Introduction 71

Business Communications Manager hardware

The main component of the Business Communications Manager system is the Business Communications Manager base uni t. The Business Communications Manager base unit controls all tasks such as call processing, voice messaging, and data routing .

BCM1000 (legacy equipment)

If you have existing equipment, like the unit shown in the figure below (BCM1000), you can update the operating sys tem with new Business Communications Manager software .

Figure 6 Upgradeable BCM1000

Media bay module (MBM) slots

Ethernet ports

For a detailed description about maintaining these units, refer to the Business Communications Manager BCM1000 Installation and Mainte nance Guide.

Note: Some of the components desc ribed in this section are not availabl e in all areas. Ask your Nortel Networks Business Co mmunications Manager supplier for infor mation about the availabilit y of components.

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BCM200/BCM400 base units

In conjunction with the BCM version 3.0 system release, Nortel released two new base unit models to provide added flexibility for system planning. These systems come preloaded with the latest version of software. You cannot run versions previous to BCM 3.0 software on these units. However, you can reuse modules from previous versions of the system, if you are replacing old system hardware with the new BCM200 or BCM400 hardware (shown below). For a deta iled description of this hardware, and how it is installed and maintained, refer to the Business Communications Manager BCM200/BCM400 Ins tallation and Maintenance Guide.

Figure 7 BCM200 and BCM400 hardware

BCM400

Media bay module (MBM) slots

BCM200

Primary

Mirror

Master

Buzzer Off

Modem port

Ethernet ports WAN card

Media services card (MSC)

Media bay module (MBM) slots

Ethernet ports WAN card

Media services card (MSC)

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Chapter 1 Introduction 73

What do media bay modules do?

Media bay module s are key componen ts of the system. They provide the link between the external lines (trunks), the Business Communications Manager applications, and the internal extensions (DNs), which connect to individual telephones.

The type of modules on your system depends on your set requi rements and the type of lines available fr om your service provi der. You need to determine this information before you or der the system. For a detailed descript ion of this hardware, and how it is installed and maintained, refer to the Hardware Installation and Maintenance Guide.

How does the system connect to the network?

The Business Communications Manager is designed to connect to your business network on a LAN and/or a WAN.

For data networking, the Business Communications Manager acts as a policy enabled router that optimizes data t raff ic an d ensures consist ent ba ndwidth f or IP te lephon y, VoIP tr unks, a nd missi on critical data.

For telephony applications, the Business Communications Manager base unit acts as a switch and feature contro ll er fo r the ext ernal lines and the inter na l extens io ns at tach ed to the sets.

The IP telephone uses bot h data and tele phony feature s to prov ide an network- based t elephone that provides the call features of the telephony-based digital telephones.

Additional Business Communications Manager applications

The Business Communications Manager provides a number of software applications. Some applications work immedia tely after you install the Busines s Communications Manager system and access the Unified Manager. Refe r to Chapter 2, “Getting started with Unified Manager”, on

page 75 for a description of the Unified Manager interface.

To use other application s, you enable the application by entering software keycodes.

Keycodes are based on you r system identif i cation and an e ncrypted code that you obta in when you purchase the r ights to an option. Refer to the Software Keycode Installation Guide fo r in for m at io n about how to acquire a keycode and how to enter it. Each of these optional features has separate documentation which incl udes information keycodes and how to set up the application.

Refer to “Related publications” on page 56 for a list of the documentation for each of these applications. Also refer to “System documentation map” on page 57 for an overview of how these applications fi t into the overall system.

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Chapter 2 Getting started with Unified Manager

This section provide s you with information about the Unified Manager, the tool you access on the Business Communications mana ger from your desktop and use to configure system informa tion. This section d escri bes the U ni fi ed Man ager interface fun ct io ns.

You access Unified Manager on the Business Communications Manager through the interne t, using a web browser. To access Unified Manager you requir e the IP address of the Business Communications Manager, as well as a user name and password. If you do not have this information, ask the person who installed your system.

Warning: If the installer did not change the access password to the Unified Manager, you should do so at the earliest opportunity. Refer to “Managing acc ess passwords” on

page 117 for procedures for changing passwords and adding new users.

This section includes information about:

• “Computer requirements” on page 76

• “Logging on to Unified Manager” on page 77

• “Understanding BCM SSL certific ate properties” on page 78

• “Using the Unified Manager main page buttons” on page 82

• “Using the Unified Manager” on page 90

• “Using Unified Manager Help” on page 95

• “Logging off” on page 96

• “Using the SSH client to access the text-based interface” on page 96

• “Manually activating Telnet” on page 99

Security note: Multiple users logging on to the Business Communica tions Manager

with the administrator account, from different client stations, can cause inconsistent or

wrong configuration. Therefore, it is advisable to limit the number and distribution of administrator acc ounts.

Security note: The configuratio n section in t he Uni fied Manager is not se cured thr ough SSL encryption. To provide security for this section, establish a VPN client tunnel. Refer to “IPSec Remote User configuration” on page 757.

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Computer requirements

To run the Unified Manager, you require:

• a 133 MHz Pentium CPU or higher (or compatible)

• 64 MB RAM

• a minimum of 10 MB of available disk space

• a minimum screen resolution of 1024 x 768

• a web browser (refer to “Browser requirements” on page 76

Browser requirements

To use Unified Manager, you require:

• Java Virtual Machine (JVM) 5.0 (build 5.00.3805 or greater), or Sun Java JRE 1.4.1_02 or greater (for Windows versions that do not have JVM installed)

• Microsoft Internet Explorer 5.X (excluding 5.00) or 6.X, or Netscape Communicator 4.8, 6.X or 7.X.

Note: Browser restrictions and limitations

• BRU and upgrades: Only Inter net Explorer will work when using the backup/restore util ity (BRU) or when performing an upgrade procedure.

• The Business Communications Mana ger upgrade wizard will not work wit h IE 5.00.

If you are using Netscape Communicator, set the following parameters:

• Enable Java: On

• Cached document comparis on: Eve ry time

If you are using Microsoft Internet Explorer, set the following parameters:

• Check for newer versions: Eve ry visit to the page

• Java JIT compiler enabled: On

For informati on about setting these parameter s, check the documentation that came with your web browser.

You can access the Business Communicati ons Manager system from another computer through a WAN/Internet connection or a dialup connection. The dialup connection uses either the internal V.90 modem (North America only) or an ISDN dialup. Both access methods create an IP connection that enabl es all IP-based management tools. For more informat ion on remote connections, refer to “Dial Up” on page 625.

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Using a HTTP Proxy server

Unified Manager does not work properl y if you use a HTTP Proxy server to con nect to the Internet. If you use an HTTP Proxy server, you must change your web browser settin gs so you can bypass the Proxy Server when connecting to Business Communications Manager. Proxy information is locat ed under the internet options/pre ferences area of your browser.

Note: If the Business Communications Manag er system is located outside of your network, or you have to use a proxy as a gateway proxy to communicate with Busi ness Communications Manager, this process may not work. To bypass the proxy through the browser, the gateway proxy must be able to understand and pass distributed component object model (DCOM) calls between Business Communications Manager and the computer you are using to access Unifi ed Manager.

Logging on to Un ified Manager

Use the following procedure to log on to Business Communications Manager using the web browser:

Chapter 2 Getting started with Unified Manager 77

1 Launch your web browser. 2 BCM 3.5 software provide s tw o ways to acce s s the Uni fi ed Manager:

• If you updated from a previous version of software, and you have the Business Communications Manager address (http://<IP address>:6800) bookmarked, you will find that the login is redirecte d to an htt ps:// entry.

• If you have a new system, enter https//:<IP Address>.

Note: You must include https:// with the address to access Unified Manager when you are using Internet Explore r as your browser.

Note: If your Business Communications Manag er has a network Fully Qualified Domain Name (FQDN), you can access your system by pointing your browser to that name.

3 If the br owser does not automatically launch, click on the Go tab beside t he URL address field.

A security dialog appears.

Security note: The defa ult security certifica te that comes with BCM 3.5 version software is a se lf-signed certif icate that enable s SSL encryption functionality. The default

certificat e does not addre ss site authentication since site authentication requir e s site and system-specific information such as IP address, company name, and so on. Refer to

“Understanding BCM SSL certific ate properties” on page 78 for more information.

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78 Chapter 2 Getting started with Unified Manager

Figure 8 Security Alert dialog

4 Click Yes.

The first page of the Unified Manager appears. Refer to “Using the Unified Manager main

page buttons” on page 82.

Understanding BCM SSL certificate properties

When you first r un the BCM version 3.5 software, y ou will note that the default Web access to the Business Communications Manag er now utilizes SSL encryption for system security. This includes the appearan ce of a secur ity alert when you initiate a connection to the Unified Mana ger using SSL, which indicates site validation of the default certificate.

This security alert does not appear if you:

• add a site-specific certificate (“Uploading a certificate and a private security key” on page 79)

• suppress the message on your client browser (“Suppressing the security alert message” on

page 81)

• use the non-SSL port (http: 6800) (“Using the non-secure http: 6800 port” on page 81)

The self-signed cert ificate that is included in the BCM version 3.5 software enables SSL encryption functiona lity, providing the necessary encryption keys. However, it does not addr ess site authentic ation. Site authentication requires system-specific infor mation such as an IP addr ess, company name, and so on.

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Note: Client appl icat ions do n ot need to inst al l the cert i ficat e. The Bus i nes s Communications Manager sends the certificate when it accesses the client application.

Chapter 2 Getting started with Unified Manager 79

Uploading a certificate and a private security key

Obtain a site certificate for your Business Communications Manager from a CA (Certificate Authority) vendor. Certificate files must use the .PEM format.

You will be provided with a certificate and a private security key. These are what need to be installed on the Unified Mana ger.

Security note: Ensure that you maintain a copy of your certificate and private security keys in a secure place, preferably offs ite. This provides you with a backup if your system

ever require s data re-entry.

1 Log on to the Business Communications Manager main screen. 2 Click on the Maintenance button. 3 You will be prompted to enter a system user name and password. 4 Click on OK.

The main Business Communications Manager Product Maintenance and Support page appears.

Figure 9 Main Product Maintenance and Support web page

Click on the Maintenance Tools link

5 On the left menu, click on the Maintenance Tools link.

A web page showing a list of Maintenance Tools appears.

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80 Chapter 2 Getting started with Unified Manager

Figure 10 Maintenance Tools dialog web page

6 Under Maintenance Tool s, Security, click on the Upload Certificate and Private Key link.

A web page displaying Certificate and Private Key fields appears.

Figure 11 Main Product Maintenance and Support web page

7 Use the Browse button beside each field to locate the certificate and private key files.

Both files must be uploaded at the same time.

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Chapter 2 Getting started with Unified Manager 81

8 Click the Upload button.

Upload messages:

• If the upload is success ful:

Certificate and Private Key Upload Was Successful! You must restart the Apache Service or Restart the BCM before the Settings will take Effect.

• If the upload is unsucces sful:

Certificate and Private Key Upload Was NOT Successful! The Certificate and Private Key do not match. Please upload a VALID Certificate and Private Key Combination!

9 Click on the BCM link beside Your Location to exit the maintenance pages. 10 To replace the default certificate with the new certificate and private key:

a Exit the Unified Manager. b Log back into the Unified Manager.

Troubleshooting: Restoring the default certificate

If something happens to your private se curity certificate file , you cannot access the Unified Manager and you need to restore the default certificate. Contact your technical support team for assistance. Refer to “How to get help” on page 62 for Nortel Networks support contact numbers.

Suppressing the security alert message

If you do not want to add a site-specific security certificate, but you want to suppress the security alert message, you can use the Interne t Explorer Security options to disable the warning.

1 Open Internet Explorer. 2 On the top menu bar, click Tools and select Internet Optio ns. 3 Select the Advanced tab .

Note: Location of the following prompt may vary, depending on the version of Internet Explorer.

4 Scroll to the item “Warn about invalid site certificates.” 5 If the check box has a check mark, click on the box to remove it. This disables this option. 6 Restart the brow ser.

Using the non-secure http:6800 port

If you choose not to use SSL on your system, you can disabl e the syst em prompt that force s secure web access. Refer to “Setting system security compatibility levels” on page 115. On the Sec u ri ty screen described in that section, choose Disabled for the Force Secu re Web Access field.

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Using t he U n if i e d Mana ge r m a in page but t on s

On the Business Communications Manager Unified Manager initial page, as shown below, a number of buttons provide access to various parts of the Unified Manager. The purpose of each button is discussed in this section.

• “Accessing the Unified Manager programming interface” on page 83

• “Locating Wizards” on page 86

• “Locating optional features from the main page” on page 88

• “Finding documentati on from the main page” on page 89

• “Using BRU from the main page” on page 89

• “Accessing maintenan ce inf ormation from the main page” on page 89

Figure 12 Unified Manager first-page buttons

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Chapter 2 Getting started with Unified Manager 83

Accessing the Unified Manager programming interface

The Configure Butt on accesse s the Unifie d Manage r programming i nte rface for all ser vices except those controlled by the CallPilot and IVR services.

When you first install your system, you must run the Quick Start Wizard to set up your system parameters. This wizard is described in Chapter 3, “Configuring system parameters” on page 101 or use the Wizard help, that can be accessed once you ent er the wizards section of the Unified Manager.

Once your system is initiali zed you can acc ess the configuration screens of the Unif ied Manager using the Configure button. If you choose to preinstall the Java class files, you can use the

Preinstalled Client Access Home Page

sections describe how to use these two logon methods.

The screens that appear when you click the Configure button on the main page allow you to program your system data setti ngs and your telephony requirements.

• The data networ king parameters ar e accessed using the Services heading on Unified Manager. For information about how to set up the data networking, refer to Chapter 21 to Chapter 32.

• The media bay module informati on is managed under the Resources menu.

• Most of the telephony components a re mana ged through records located under the Servi ces menu.

hyperlink for the same purpose. The following two

Refer to “Finding your way around” on page 69. 1 From the Business Communications Manag er main page, click the Configure button.

The Unified Manager login screen appears.

2 In the Login box, type your login name.

The default login name is ee-edge.

3 In the Password box, type your password.

The default password is PlsChgMe!.

Security note: Ensure that you change the password after you first log on to Business Communications Manager. For information about how to change passwords, and how to

define user profile s, r efer to “Managing system and user security access levels” on page

113.

4 Click the Login button.

The Unified Manager software starts. Depending on your system, Unified Manager software can take several minutes to ini tia lize.

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Using the Preinstalled Client Home Page hyperlink

You can improve the time it takes to log on to Unified Manager by using the Preinstalled Client Access Home Page. To use this method, you must install the Java class files on your computer before you log into the Unified Manager. This method of logging in is faster because you do not have to download the Java class files each time you log on to Unified Manager.

Note: To use dialup maintenance, you must use the Preinstalled Client Home Page to access Unified Manager.

Installing the Java Class files on your computer

To install the Java class files on your computer, follow these steps:

1 Go to the Business Communications Manager Unified Manager first page.

Refer to “Logging on to Unified Manager” on page 77, if neces s ar y.

2 Click the Install Clients button. 3 Find the Toolkits heading on the left menu list. 4 Click on the Unified Manager Java Class Library 5 If you are using Microsoft Internet Explorer, click the button beside the Unified Manager

Internet Explorer Java Class link. If you are using Netscape Communicator, click the button beside the Unified Manager Netscape Java Class link. If you have a Windows version that did not come with JVM, click the button beside the SUN JRE Java Class for IE and Netscape Browser link.

6 On the download wizard, click the Run this program from its current location option. 7 Click the OK button. 8 If your browser security is tur ned on, a Security Warning dialog box appears.

Click the Yes button to allow the install program to run.

9 Click the Finish button. 10 Close the browser window.

Note: You install the Java class files on your computer once. You do not need to install

the Java class files each time you use the Preinstalled Client Access Home Page.

link.

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Chapter 2 Getting started with Unified Manager 85

Logging on using the Preinstalled Client Access Home Page

After you install the Java class files on you computer, you can use the Preinstalled Client Home Page hyperlink instead of the Configure button.

1 Go to the Business Communications Manager fi rst page.

Refer to “Logging on to Unified Manager” on page 77, if necess ary .

2 Click the Preinstalled Client Access Home Page hyperlink. 3 In the Login box, type your login name.

The default login name is ee_admin.

4 In the Password box, type your password.

The default password is PlsChgMe!.

Security note: Ensure that you change the password after you first log on to Business Communications Manager. For information about how to change passwords, and how to

define user profile s, r efer to “Managing system and user security access levels” on page

113.

5 Click the Login button.

The Unified Manager software starts.

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Locating Wizards

The Wizards are self-contai ne d task applications that you can use to speed up some configur ation tasks. The access icons for the Wizar ds are located on the Setup and Management Wizards page, which is accessed through the Wizards button on the first page of the Unified Manager.

Figure 13 Wizards icon page, accessed through the Wizards button

These are the wizards that are available from this page:

• Quick Start Wizard: initializes the system and sets up your basic system information. This wizard is only run once, when your system is first se t up. Ref er to “Us ing the Quick Start

Wizard” on page 103.

• Add Users Wizard: allows you to change the telephony sett ings for a set of DNs or for a single DN. You can define the settings in this Wizard, or you can use a pre-defined template, from a local site or from a remote site, created with the Edit DN Record Template wizard. Refer to “Creating telephone records wit h the Add Users W izard” on page 316.

• Edit DN Recor d Template Wizard: allows you to select Tele phony User Te mplates and change and define the user settings for telephones. The Telephony Template is stored in a file for use with the Add Users Wizard. Refer to “Editing DN Record Templates” on page 311.

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Chapter 2 Getting started with Unified Manager 87

• DN Renumber Wizard: renumbers a range of DNs. Refer to “Renumbering DNs” on page

389.

• Network Update Wizard: allows you to update your syst em data netwo rk settings any time after the Quick Start W izard was run, which set s the initial network setup. Refer to “Using the

Network Update Wizard” on page 603.

• DECT Mobile Recording Wizard: allows you to enable/disable mobile recording for one of the base station ports.

DECT Configuration Wizard: allows you to easily configure a DECT module. It also turns on one of the base station ports to allow mobile recording (handset registration).

The DECT Wizards only a ppear on the Wizards page if there is a DECT module installed and identified to the system. These wizards are discussed in the D ECT Installation and Maintenance Guide.

Navigating the wizards

These are some helpful hints about how the wizards wor k, a nd how to use them.

• To open the online help, from the Progra mming Wizards screen click the Programming

Wiz ards Hel p link.

• You can move back and forth between screens in the wizards by clicking the Back and Next buttons.

• You can revise your choices and entries on any of the wizard pages until you click the Apply button. Once you click the Apply button, the system proceeds to apply the selected configuration s. The user is prese nted with a confirmation box that provides the approximate timing of the process. To check the status of the config urati on, press the Refresh butto n. When the process is complete, the title of the page has the word completed as part of the title.

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Locating optional features from the main page

After you set up th e system and it is operating, you can add the keycodes for any optional features you want to include.

You access the optional applic at ions, including those which requi re key codes, through the Install Clients button.

The program that manages CallPilot is accessed through the Call Pilot button.

Access optional applications

Access CallPilot application

For information about how to set up these opt iona l features, refer to the documentation for each application.

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Note: Basic CallPilot functions are standard on the Business Communications Manager and you define your region and basic settings when you run the Quick Start Wizard. Refer to “What you need to know” on page 105.

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Finding documentation from the main page

Use the Documentation button to find the information you require to help you underst and and configure your system to your spec ifications. The entire Business Communications Manager documentation suit e, plus a number of training panels, are included on your Business Communications Manager computer , a s well as on the CD that accompanied your system.

Refer to “System documentation map” on page 57 to vie w a map of the informa tion contained on the CD in relation to the tasks required to install, operate and maintain the Business Communications Manager syst em.

Using BRU from the main page

The BRU (Backup and Restore Utility) button, allows you to ensure the integrity of your system data by providing a way to back up your system data and configurations in the way that is most useful for your purposes. Backed up data can be restored to the Business Communications Manager should a system failure occur, such as a prolonged power outage. The Management User Guide describes how to use this feature.

Accessing maintenance information from the main page

The Maintenance button acces ses a number of maintenance tools that allow you to de termine the current status of the various aspects of your Business Communications Manager system. This book contains a section about diagnosing your system activity and alarms, which includes information about using som e of these tools.

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Using the Unified Manager

Unified Manager provides a web-based navigation tool that allows you to view and change configuration s for the Business Communications Manager system.

Most changes made with Unified Manager become part of current Business Communications Manager programming when you select an ite m from the menu option s. Howe ver, some changes take effect after you exi t the scr een. If a programming error occurs, you must reente r the original programming.

This section describes the various parts of the configuration main screen:

• “Business Communicatio ns Manager system access” on page 90

• “Unified Manager screen display” on page 90

• “Understanding the dyna mic menu” on page 92

• “Understanding the navi gation tree headings” on page 93

• “Understanding tabbed pages” on page 94

Business Communications Manager system access

You must control system access by providing one user id, the administrator, with read-write privileges. Give all other users selected access privileges to control the possibility of concurrent configuration of the Business Communications Manager system. For information about defining user profiles and passwor ds, see “Managing system and user security access levels” on page 113.

Unifie d Ma na ger scree n di sp lay

The Unified Manager screen displ ay, shown in the figure below, consists of:

• a menu bar , whe re users access configuration commands

• a navigation frame tha t displays the navigation tree you use to navigate through Business Communications Manager progr amming headings

• an information fram e that displays the windows related to the headings you select in the navigation frame

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Figure 14 Main display of the Unified Manager

Chapter 2 Getting started with Unified Manager 91

Navigation key Buttons Headings

Navigation frame

The menu bar contains c onfigura tion man agement options . When you se lect the diff erent head ings in the navigation tree, these options are enabled. If an option appears dim med, it is not available for the heading you have selected.

The navigation tree conta ins headings that allow you to access specifi c areas of the Business Communications Manager syst em. The key symbol ( ) beside each heading indicates that the heading can be expanded to show sub-headings. To display sub-headings , double- clic k the item or just click on the key itself. As you selec t various headings in the navigation tree, the heading changes color and Unified Manager displays the appropriate information frame.

Note: If you receive the error message Telephony programming is currently

not available. Please try again later.

headings, this means that the part of the system that handles MSC is doing a reset. Wait about one-and-a-half minutes and try again.

The information frame can conta in configuration windows or dialog boxes ind icating the appropriate action or showing system messages or warnings.

Menu bar

Tabbed pages Information frameNavigation tree

when you click on one of the

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Understanding the dynamic menu

You access some of the Business Communications Manager functions using the top menu bar. This menu bar is dynamic. Commands become active or inactive depending on the heading you select from th e navigati on tre e in the le ft fr ame. The f ollowi ng table de fines the menu bar top-leve l items.

Table 2 Menu bar items

Menu item Description Group View the system, resources, services, and management. Edit Edit parameters. Configuration Access configuration dialog boxes and screens. Performance Access performance graphs and tables. Fault Access fault management se ttings. Report Generate a report. Tools Use Business Communication s Manager tools. Logoff Log off, reboot or shutdown the Business Communications Manager base

unit.

View Refresh the information window to reflect configura tion changes. Help Acce ss onli ne he lp.

Refer to the figure in “Unified Manager screen display” on page 90.

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Chapter 2 Getting started with Unified Manager 93

Understanding the nav igation tree headings

The Unified Manager naviga tion tree conta ins five main he adings tha t allo w you to access spe cifi c areas of the Business Communications Manager system. These headings are described in the following table.

(<IP address>)

Table 3 Navigation tree menu functions

Heading Programming

System Provides access to Licensing, Identification and Security subheadings. This includes

a form to enter keycodes, and a list of current supported services.

The Security heading provides screens that allow you to determine the level of security within and entering the system. Refer to “Managing system and user security access

levels” on page 113.

When you select the System heading, you can view system information such as your system name and a description about which resources and services are available.

Selecting the System heading also enables the following menu options: Configuration, Performance, Fault, Logoff, View and Help. These menu options provide access for you to:

• enable/disable services

• access CPU and memory status

• access to the alarm banner, which displays totals of alarms

• access or refresh a system inventory list

• perform system reboot or shutdown operations

Resources Provides access for configuring data and telephony resources for Business

Communications Manager hardware setup. This information is included in “Configuring

resources — media bay modules” on page 133, “Data and split-line configuration” on page 545, “Configuring data networking resources for the Business Communications Manager” on page 601, and “Configuring the MSC resources” on page 577, as well as in

the DECT Installation and Maintenance Guide.

Services Provides access for configuring telephony and data networking services and various

other related services. Telephony information is discussed from Chapter 6 to Chapter 18

and in the IP Telephony Configuration Guide. System data configuration is discussed

from Chapter 22 to Chapter 33. This section also supports the information found in the the CallPilot documentation, and the documents for CDR Recording, LAN CTE, IVR,

Doorphone, Network administration, universal power supply document, and DECT Installation and Configuration Guide. To manually enable or disable the Telnet service,

refer to “Manually activating Telnet” on page 99.

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Table 3 Navigation tree menu functions (Continued)

Heading Programming

Management Provides access to the User Manager, which you use to manage the users who have

access to the Unified Manage (“Managing system and user security access levels” on

page 113), and to the Alarm Manager, which is used to define why types of alarms get

reported by the system. The latter information is discussed in the Management User Guide.

Diagnostics Provides access to items that allow you to generate and access statistics on different

system components. Business Communications Manager provides statistics, metrics and event logs on resources and services to help you carry out system maintenance

activities. For more information about using diagnostics tools, refer to the Management User Guide.

System metrics information is contained in the programming section to which they apply. Refer to “Viewing CbC limit metrics” on page 249, “Using Hunt group metrics” on page

523, and the IP Telephony Guid e.

Split DS30 configuration and double density configuration are located under the Configuration menu of the MSC heading. These system features are discussed in the section that discusses MSC configuration. Refer to “Changing the DS30 Split” on page

597 and “Configuring Double Density” on page 598.

Understanding tabbed pages

Some headings display records that have more than one level. Each level is accessed by clicking the appropriate tab at the top of the screen.

Figure 15 Tabbed page example

Screen tabs

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Using Unifi e d Manage r He lp

As noted in “Understanding the dynamic menu” on page 92, the dynamic menu has a Help heading. This heading allows you to access help topics relevant to active navigation tree headings and screens. Each navigation tree heading and tab also has an alternate-click help link.

The help pages open in a new web-based window. Each help page also have navigation tools that allow you to move back or forward to find other help topi cs .

Viewing help for navigation tree headings

1 Highlight the heading for whic h you want to view help. 2 Alternate-cl ick anywhere in the left pane to get the csHelp button. 3 Then click normally on the csHelp button to open the help web page.

Figure 16 Accessing navigation tree heading help

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Viewing help for tabs

1 Click on the tab to make it the active screen. 2 Alternate-cl ick anywhere in the right pane to get the csHelp button.

Note: Some tabs may have other headings as well.

3 Then click normally on the csHelp button to open the help web page.

Figure 17 Accessing navigation tree heading help

Click the tab, then alternate-click to get csHelp button.

Select heading, then alternate-click to get csHelp button.

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Logging off

When you have f inished a session on the Unified M anager, you need to log off correctly to protect the integrity of the info rmation you entered.

1 Choose BCM (<IP address>) at the top of the navigation tree.

The Logoff menu is enabled.

2 Click Logoff, then se lect Logoff.

A message appears that asks you to confirm your request to log off.

3 Click Yes to continue. 4 A second message appears reminding you to cl ose your br owser window after the system has

logged out. Click Yes to continue. A Logoff progr ess bar appears. When it the logoff is complete, the browser display will revert

to the Login screen.

5 Click the Windows exit icon (top, right corner). 6 Click the Windows e xit ic on on t he browser win dow disp laying t he Busi ness Communi cations

Manager main menu.

Note: Exit both Unified Manager browser windows, even if you want to re-log on to the Configuration area . Onc e you have exite d both windows, you can re-establish a connection with the Business Communications Manager and log on as usual. Failure to log out of both browser windows could re sult in a failed attempt to re-enter the Unified Manager Configuration section.

Using the SSH client to access the text-based interface

Some operations for the Business C ommunications Manager, such as initializing a new hard disk, use a text-based interface. In previous versions, the Telne t application was used to access the Business Communications Manag er text menus. BCM version 3.5 software introduces the abil ity to securely access the Business Communications Manager through a network connection using SSH server software. S SH service software is from SSH Communi cations Security (www.ssh.com). The SSH client application, called PuTTY, can be downloaded from a link under the Install Clients button on the Business Communications Manager first page.

Users require an administr ator-level password to use either PuTTY or Telnet.

Security note: You can still use Telnet for direct c onnections through a crossover cable, since network security is not an issue in this case.

If you want to use T elnet over the network, you need to manually start the service. Refer to “Manually activating Telnet” on page 99 .

Installing PuTTY

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Chapter 2 Getting started with Unified Manager 97

The PuTTY application reside s on your computer. It provides an access interfac e that allows you to connect to the text interf ace used by the Business Communications Manager.

1 On the Unified Manager front page, click the Install Clients button.

2 On the resulting web page, go to the bottom of the left column. 3 Under Administrative Tools, click SSH client

4 On the SSH Client page, click the button beside Download SSH Client , at the bottom of the

right pane. The application downloads to your computer.

5 On your computer desktop, double click Putty.exe. 6 Follow the steps in the install Wiz ard to install the application.

Using Pu TT Y

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1 Click the shortcut PuTTY icon.

The PuTTY Configuration screen appears.

Figure 18 PuTTY Configuration screen

2 Click on the radio box beside SSH. 3 In the Host Name (or IP address) box enter the IP address or the Fully Qualified Domain

Name for the Business Communications Manag er you want to connect with.

4 Click Open. 5 The first time you enter the application you may receive a security notice. Click OK.

The PuTTY text screen appears.

6 At the login prompt, enter an administrator-level user name. 7 Press <Enter>. 8 At the next prompt, enter the corresponding password. 9 Press <Enter>. 10 The Business Communications Manager Main Menu appears.

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Chapter 2 Getting started with Unified Manager 99

Figure 19 Business Communications Manager Main Menu

11 Refer to the specific tasks that require this menu for details about using this it.

Manually activating Telnet

If you choose to conti nue ope rating th e text-bas ed menus wi th Telne t, r ather t han usin g the P uTTY client, you can manually activate the service from the Unified Manager.

Security note: Using the Telnet interface poses a security risk since the Telnet protocol

is not encrypted.

Note: If you are using a cross-over cable to make a direct connection, Hyperterminal i s still enabled, regardless of the status of Te lnet on the system.

1 Click the key beside Services. 2 Click on Telnet. 3 On the Telnet screen, change Status to Enabled.

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Avaya Programming Operations Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Software licensing

The Apache Software License, Version 1.1

Preface

Before you begi n

Symbols used in this guide

Text conventions

About the buttons on your telephones

M7100/T7100 and M7000/T7000 telephones

Portable handsets

IP teleph one s

Acronyms used in thi s guide

Related publications

System documentation map

Installation documentation

Operations documentation

Call Management documentation

Unified Manager and hardware maintenance documentation

Multi-site Administration: Network Configuration Manager

How to ge t h e lp

USA and Canada

Presales Support (CSAN)

EMEA (Europe, Middle East, Africa)

CALA (Caribbean & Latin America)

APAC (Asia Pacific)

System configuration process maps

Finding your way around

Teleph on y pr og r am m in g qu i ck acce ss list

Overviews and hardware configuration

Securit y and User Man agement

Hardware and network configuration

Lines

Telephony configuration

Special features

Reference material

Data programming sections

Business Communications Manager hardware

BCM1000 (legacy equipment)

BCM200/BCM400 base units

What do media bay modules do?

How does the system connect to the network?

Additional Business Communications Manager applications

Computer requirements

Browser requirements

Using a HTTP Proxy server

Logging on to Un ified Manager

Understanding BCM SSL certificate properties

Uploading a certificate and a private security key

Troubleshooting: Restoring the default certificate

Suppressing the security alert message

Using the non-secure http:6800 port

Using t he U n if i e d Mana ge r m a in page but t on s

Accessing the Unified Manager programming interface

Using the Preinstalled Client Home Page hyperlink

Locating Wizards

Navigating the wizards

Locating optional features from the main page

Finding documentation from the main page

Using BRU from the main page

Accessing maintenance information from the main page

Using the Unified Manager

Business Communications Manager system access

Unifie d Ma na ger scree n di sp lay

Understanding the dynamic menu

Understanding the nav igation tree headings

Understanding tabbed pages

Using Unifi e d Manage r He lp

Viewing help for navigation tree headings

Viewing help for tabs

Logging off

Using the SSH client to access the text-based interface

Installing PuTTY

Using Pu TT Y

Manually activating Telnet