Page 1
Product Correction Notice 1944S
2050 IP Softphone R4.4.2
PCN Template Rev Date: 08 June 2012
© 2013 Avaya Inc. All Rights Reserved.
Avaya – Proprietary & Confidential.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners.
Page 1 of 5
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
Product Correction Notice (PCN)
Issue Date:
Supplement Date:
30-Aug-2013
Archive Date:
30-Aug-2013
PCN Number:
1944S
SECTION 1 - CUSTOMER NOTICE
Products
affected by this
PCN:
Avaya is pleased to announce the availability of the 2050 IP Softphone Release 4.4 Service Pack 2
(2050 R4.4.2) that includes support for Microsoft® Windows™ 8 Operating System (for both 32 bit
and 64 bit platforms) and a number of quality improvements based on internally found and externally
reported issues. This release is being provided as a no charge update to all customers who have
previously purchased or upgraded to Release 3.x or 4.x. Also refer to the Read Me document that is
posted on the Avaya Support Portal with the software files available for this release.
The 2050 IP Softphone Release 4.4.2 is compatible with the Avaya Call Servers listed below.
Avaya Communications Server 1000 (CS1000): Release 6.0, 7.0, 7.5, 7.6 (See Note 1)
Avaya Business Communication Manager 50 and 450 (BCM 50 and BCM 450): Release 5.0,
6.0 (See Note 2)
Avaya Survivable Remote Gateway 50: Release 6.0 (See Note 3)
Note 1: Both CS1000 R6.0 and R7.0 are already End of Manufacture Support for software; R7.5
will be End of Manufacture Support from 24th September 2013.
Note 2: BCM Release 6.0 or higher is required for Caller ID information to be displayed in the
incoming pop-up window as well as support of the Soft-Expansion Module functionality. Note
that BCM 450 is End of Sale but will continue to be supported for six years, with software
upgrades provided under Avaya discretion.
Note 3: In SRG Local mode only three out of six programmable keys will be active.
For more info, please see the section on ‘Call Server Compatibility and Requirements’ in the Read Me
document. Use the link below to access the Avaya Support portal to download the software files and
Readme document associated with this 2050 IP Softphone Release 4.4.2.
Description:
This PCN announces the General Availability of the 2050 IP Softphone Release 4.4.2. The 2050 IP Softphone
Release 4.4.2 provides quality and robustness improvements, and adds support for Microsoft® Windows™ 8
Operating System (for both 32 bit and 64 bit platforms). This release is being provided as a no charge update to
all customers who have previously purchased or upgraded to Release 3.x or 4.x.
See the Readme Document for Avaya 2050 IP Softphone for a summary and description of feature
enhancements, quality improvements, and Product Advisements relevant to this Software Release. Use the link
below to access the Avaya Support portal to download the software files and Readme document associated with
this 2050 IP Softphone Release 4.4.2
2050 IP Softphone Release 4.4.2 is available for download from http://support.avaya.com Select “Downloads &
Documents’, and then enter the product name "2050 IP Softphone’. Choose “2050 IP Softphone for Windows PC
Release 4.4 Service Pack 2 (Build 106) to access the software files and Read Me document.
Page 2
Product Correction Notice 1944S
2050 IP Softphone R4.4.2
PCN Template Rev Date: 08 June 2012
© 2013 Avaya Inc. All Rights Reserved.
Avaya – Proprietary & Confidential.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners.
Page 2 of 5
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
Level of
Risk/Severity
Class 1=High
Class 2=Medium
Class 3=Low
Class 3
Is it required
that this PCN be
applied to my
system?
For all supported call servers, Avaya recommends that all customers upgrade both new and installed
2050 IP Softphone to this software version at their earliest convenience.
The risk if this
PCN
is not installed:
People using the 2050 IP Softphone will not have access to feature enhancements or may encounter
issues that have been addressed with this latest Software.
Is this PCN for
US customers,
non-US
customers, or
both?
Both
Does applying
this PCN disrupt
my service
during
installation?
To minimize service disruption, applying the Software Upgrade to the 2050 IP Softphone should be a
planned activity.
Installation of
this PCN
is required by:
Customer and/or Avaya Authorized Partner.
Release notes
and
workarounds
are located:
Additional information is included in the Readme Document included with the Software Package that
is available at http://support.avaya.com/
What materials
are required to
implement this
PCN
(If PCN can be
customer
installed):
Download the software files for the 2050 IP Softphone Release 4.4.2, including the
Readme document from the Avaya support portal.
For more details refer to the User Guides and Administration Guides that can be
downloaded from http://support.avaya.com as follows:
The following documents are associated with 2050 IP Softphone for Windows PC
on the CS1000:
Communication Server 1000 IP Phone Fundamentals, NN43001-368
2050 IP Softphone User Guide, NN43119-101
2050 IP Softphone Call Center User Guide, NN43119-100
Page 3
Product Correction Notice 1944S
2050 IP Softphone R4.4.2
PCN Template Rev Date: 08 June 2012
© 2013 Avaya Inc. All Rights Reserved.
Avaya – Proprietary & Confidential.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners.
Page 3 of 5
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
These CS1000 documents can be found on the Avaya Support Portal at:
http://support.avaya.com. At the top, select Downloads & Documentation and
enter ‘2050 IP Softphone’ in the product selection box. This will provide a list of all
the Administration and System Programming documents, and User Guides in
multiple languages for use with the different supported Avaya Call Servers.
How do I order
this PCN
(If PCN can be
customer
installed):
The 2050 IP Softphone Release 4.4.2 is available for download from http://support.avaya.com Select
“Downloads & Documents’, and then enter the product name "2050 IP Softphone’. Choose “2050 IP Softphone
for Windows PC Release 4.4 Service Pack 2 (Build 106) to access the software files and Read Me document.
This release is being provided as a no charge update to all customers.
Finding the
installation
instructions
(If PCN can be
customer
installed):
Installation instructions are included in the documents listed above, and located online at the link
noted above.
SECTION 1A – SOFTWARE SERVICE PACK INFORMATION
How to verify
the installation
of the Service
Pack has been
successful:
Please refer the documentation listed in this PCN.
What you
should do if the
Service Pack
installation
fails?
Please refer the documentation listed in this PCN.
How to remove
the Service Pack
if malfunction
of your system
occurs:
Please refer the documentation listed in this PCN.
SECTION 1B – SECURITY INFORMATION
Are there any
security risks
involved?
N/A
Avaya Security
N/A
Note: Customers are required to backup their systems before applying the Service Pack.
Page 4
Product Correction Notice 1944S
2050 IP Softphone R4.4.2
PCN Template Rev Date: 08 June 2012
© 2013 Avaya Inc. All Rights Reserved.
Avaya – Proprietary & Confidential.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners.
Page 4 of 5
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
Vulnerability
Classification:
Mitigation:
N/A
SECTION 1C – ENTITLEMENTS AND CONTACTS
Material
Coverage
Entitlements:
This 2050 IP Softphone Release 4.4.2 is available for download from http://support.avaya.com Select
“Downloads & Documents’, and then enter the product name "2050 IP Softphone’. Choose “2050 IP Softphone
for Windows PC Release 4.4 Service Pack 2 (Build 106) to access the software files and Read Me document. This
release is being provided as a no charge update to all customers.
Avaya Customer
Service
Coverage
Entitlements:
Avaya is issuing this PCN as installable by the customer. If the customer requests Avaya to install this
PCN, it is considered a billable event as outlined in Section 4 (Software Updates and Product
Correction Notices) of the Avaya Service Agreement Supplement (Full Maintenance Coverage) unless
the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product
Correction Support offer.
Additionally, Avaya on-site support is not included. If on-site support is requested, Avaya will bill the
customer current Per Incident charges unless the customer has purchased an Avaya Services
enhanced offer such as the Avaya Services Product Correction Support offer.
Customers under the following Avaya coverage:
-Full Coverage Service Contract*
-On-site Hardware Maintenance Contract*
Remote Installation
Current Per Incident Rates Apply
Remote or
On-site
Services Labor
Current Per Incident Rates Apply
Service contracts that include both labor and parts support – 24x7, 8x5.
Customers under the following Avaya coverage:
-Warranty
-Software Support
-Software Support Plus Upgrades
-Remote Only
-Parts Plus Remote
-Remote Hardware Support
-Remote Hardware Support w/ Advance Parts Replacement
Help-Line
Assistance
Per Terms of Services Contract or coverage
Remote or
On-site
Services Labor
Per Terms of Services Contract or coverage
Avaya Product Correction Notice Support Offer
The Avaya Product Correction Support Offer provides out-of-hours support for
Page 5
Product Correction Notice 1944S
2050 IP Softphone R4.4.2
PCN Template Rev Date: 08 June 2012
© 2013 Avaya Inc. All Rights Reserved.
Avaya – Proprietary & Confidential.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners.
Page 5 of 5
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
remote and on-site technician installable PCNs, and Avaya installation for all
Avaya issued PCNs that are classified as “Customer-Installable”. Refer to the
PCN Offer or contact your Avaya Account Representative for complete details.
Avaya
Authorized
Partner
Service
Coverage
Entitlements:
Avaya Authorized Partner
Avaya Authorized Partners are responsible for the implementation of this
PCN on behalf of their customers.
Avaya Contacts:
For assistance
with this PCN
contact your
local or regional
Service group.
Contact Avaya Support
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