Avaya PARTNER PHONE User Manual

How to Use Your

PARTNER® Phone

518-457-701

Issue 2

Comcode 700361330

May 2005

Notice

Every effort was made to ensure that the informatio n in this document was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications syst em by an una ut h orized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your comp any's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are bein g vic timized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya Web site:

http:/www.avaya.com/support/

If you are:

• Within the United States, click Escalation Contacts, which includes escalation phone numbers within the USA.

• Outside the United States, click Escalation Lists then click Global E scalation List, which includes phone numb ers for the regional Centers of Excellence.

Responsibility for Your Company’s Te lecommunications Security

The final responsibility for secu ri ng both th is system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fu lfi llment of your responsibility on acquired know l ed ge and resources from a variety of sourc es including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunication s systems and th eir interfaces

• Your Avaya-provided software applications, as well as their unde rly ing hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or

1.207.866.6701 FAX 1.800.457.1764 or

1.207.626.7269

Write: Globalware Solution s

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management

E-mail: totalware@gwsmail.com

For the most current versions of documentation, go to the Avaya Web site:

http://www.avaya.com/support/

Basic Phone Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Use the Hold Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Transfer a Call to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Transfer a Call to a Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Make a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Use Your Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Join a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Forward Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Send Calls to a Covering Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Adjust the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Advanced Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Screen Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Record Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Lock Your Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Use Group Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Use Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Personalizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Program Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Feature Dial Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

How to Use Your PARTNER Phone 3

Contents

Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

System Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Personal Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

System Extensions Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4 How to Use Your PARTNER Phone

Basic Phone Functions

Make a Call

To make an outside call:

1 Press S, a line button, or lift the handset. 2 If required, dial the outside line code, usually 9, and then dial

the telephone number.

To make an inside call:

1 Press either i button. 2 Lift the handset, if desired. 3 Dial an extension.

Answer a Call

To answer an outside call or inside call:

• Press the button for the line you wish to answer , lift the handset, or press S.

To enable Hands-Free Answer on Intercom:

•Press

m which allows you to respond to voice-signaled

(not ringing) intercom calls without having to lift the handset or press any buttons.

Use the Hold Feature

1 While active on a call, press h. 2 To retrieve a call from hold while on the handset or speaker,

press the line button next to the winking green light (a call you put on hold) or the winking red light (a call put on hold at another extension).

How to Use Your PARTNER Phone 5

Transfer a Call to an Extension

1 Press &. 2 Dial the extension number. 3 Perform one of the following steps:

• To transfer the call without announcing it, hang up.

• To announce the call before transferring it, wait for the called party to answer. When the called party answers, announce the call. To complete the transfer, hang up.

If you want to cancel the transfer and return to that call, press the intercom button or line button of the call you were transferring.

Transfer a Call to a Voice Mailbox

1 Press f 14. 2 Dial the extension number.

Basic Phone Functions

3 Hang up.

Make a Conference Call

While connected to the first party:

1 Press C. 2 Press an idle intercom or line button. 3 Call the next party. 4 Press C again. Calls are now conferenced. 5 Repeat steps 1 through 4 to add up to a total of 2 outside and

2 inside connections.

You can remove the last-added outside party from the conference by pressing

6 How to Use Your PARTNER Phone

f 06.

+ 14 hidden pages