Avaya Partner Partner 6D, Partner 18D, Partner 34D, Partner 3910, Partner MLS 12 Reference Manual

...

How to Use Your

PARTNER® Phone

518-457-701

Issue 2

Comcode 700361330

May 2005

Responsibility for Your Company’s Telecommunications Security

Notice

Every effort was made to ensure that the informa tion in this d o cument wa s co mplete and accurate at the time of printing. However, information is subject to change.

Preventi n g Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunica tions system by an unauthorized party (for example, a person who is not a corporate empl oye e, agent, subcontract or, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can resu lt in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you ar e be in g v icti m iz ed by toll fraud and you nee d te c hni cal assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya Web s ite:

http:/www.avaya.com/support/

If you are:

• Within the United States, click Escalation Contacts, which includes escalation phone numbers within the USA.

• Outside t he U nited States, click Escalation Lists then click Global Escalation List, which includes phone numbers for the regional Centers of Excellence.

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base t he fulfillment of your responsibility on acquire d knowledge and resources from a vari ety of sources including but not limited to:

• Install ation docum ents

• System administration documents

• Security docume nts

• Hardware-/soft w are -ba sed security tools

• Shared information between you and your peers

• Telecommuni ca ti ons security experts

To prevent intrusions to your telecommunications equipment, you and your peers should careful ly program and configure :

• Your Avaya-provided tele c ommunications systems and their interfaces

• Your Avaya-provided softw ar e applications, as well as their un derlying hardware/soft w are pl atforms and interfaces

• Any other equipment networked to your Avaya produc ts.

To order copies of this and other documents:

Call: Av aya Publications Center

Voice 1.800.457.1235 or

1.207.866.6701 FAX 1.800.457.1764 or

1.207.626.7269

Write: Globalware Sol uti ons

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Managem ent

E-mail: totalware@gwsmail.com

For the most current versions of documentation, go to the Avaya Web site:

http://www.avaya.com/support/

Contents

Basic Phone Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Use the Hold Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Transfer a Call to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Transfer a Call to a Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Make a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Use Your Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Join a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Forward Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Send Calls to a Covering Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Adjust the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Advanced Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Screen Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Record Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Lock Your Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Use Group Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Use Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Personalizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Program Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Feature Dial Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

How to Use Your PARTNER Phone 3

Contents

Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 7

System Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Personal Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

System Extensions Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4 How to Use Your PARTNER Phone

Make a Call

To make an outside call:

1 Press S, a line button, or lift the handset. 2 If required, dial the outside line code, usually 9, and then dial

the telephone number.

To make an inside call:

1 Press either i button. 2 Lift the handset, if desired. 3 Dial an extension.

Basic Phone Functions

Answer a Call

To answer an outside call or inside call:

• Press the button for the line you wish to answer, lift the handset, or press S.

To enable Hands-Free Answer on Intercom:

•Press (not ringing) intercom calls without having to lift the handset or press any buttons.

m which allows you to respond to voice-signaled

Use the Hold Feature

1 While active on a call, press h. 2 To retrieve a call from hold while on the handset or speaker,

press the line button next to the winking green light (a call you put on hold) or the winking red light (a call put on hold at another extension).

How to Use Your PARTNER Phone 5

Transfer a Call to an Extension

1 Press &. 2 Dial the extension number. 3 Perform one of the following steps:

• To transfer the call without announcing it, hang up.

• To announce the call before transferring it, wait for the called party to answer. When the called party answers, announce the call. To complete the transfer, hang up.

If you want to cancel the transfer and return to that call, press the intercom button or line button of the call you were transferring.

Basic Phone Functions

Transfer a Call to a Voice Mailbox

1 Press f 14. 2 Dial the extension number. 3 Hang up.

Make a Conference Call

While connected to the firs t party:

1 Press C. 2 Press an idle intercom or line button. 3 Call the next party. 4 Press C again. Calls are now conferenced. 5 Repeat steps 1 through 4 to add up to a total of 2 outside and

2 inside connections.

You can remove the last-added outside party from the conference by pressing

6 How to Use Your PARTNER Phone

f 06.

+ 14 hidden pages