Avaya PARTNER Advanced Communications System, PARTNER API Installation And Programming Instructions

CIB 3243

Comcode 700340102
Issue 2
July 2004

PARTNER

®

Advanced Communications System

Application Programming Interface (API)

The PARTNER Application Programming Interface (API) card is a PCMCIA card, similar to the
Backup/Restore Card, Software Upgrade Card, or PARTNER Remote Access PC Card. It replaces the
Backup/Restore Card (Silver Label/12G Type) that comes with the PARTNER
Communications System (ACS) Release 6 or later Control Unit.

The PARTNER API card enables the following applications to work with PARTNER ACS Release 6 or
later: Screen Pop, Small Call Center, Interactive Voice Response (IVR), 911 Solutions, Call Accounting
and Traffic Reports, and Customer Relationship Management (CRM).

API is a feature enhancement for PARTNER ACS that allows new and existing server based applications

from Avaya’s DeveloperConnection program to work with and enhance the operation of PARTNER ACS

Release 6 or later systems.

The software allows API to be activated in place of Station Message Detail Recording (SMDR). API is a
feature that provides for switch reporting details of incoming, outgoing, transfer and conference traffic on
the switch. It also reports entered account codes and the activation/deactivation of Do Not Disturb. API is
similar to SMDR, except that all events (for example, off hook, time, originating extension, line accessed,
number dialed, Caller ID number, etc.) are sent out the SMDR port (RS232) near real time. SMDR waits
until the call is completed and then sends all the data for the entire call.

®

Advanced

Important Safety Instructions

The following list provides basic safety precautions that should always be followed when using this
product:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Do not drop, bend, or crush the card.

4. Keep the card away from moisture, high temperatures, and direct sunlight.

5. Keep the connector on the card clean.

Before starting, verify that you have the batteries properly installed in the processor module. The
display for Extension 10 will show ChgBat W/PowerOn or ReplaceSysBat W/PowerOn if the
batteries need to be replaced, or if they are not installed properly. To avoid damage to the processor
module or to the card, do not install or remove the card when power is on.

SAVE THESE INSTRUCTIONS

PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries.

1

Installing the PARTNER API Card

The PARTNER API card is used with PARTNER ACS Release 6 or later.

1 Power down the system before inserting or removing a PC Card.

 If you have a stand-alone or 2-slot carrier, unplug the power cord from the wall outlet and

disconnect the power cord from the power jack on the carrier.

 If you have a 5-slot carrier, move the carrier’s On/Off switch to Off (O) and unplug the

power cord from the wall outlet.

2 Remove the carrier’s cover.

 If you do not have a 5-slot carrier, go to Step 3.

 If you have a 5-slot carrier, loosen the thumbscrew at the bottom of the carrier cover and

rotate the carrier cover to disengage the tabs at the top of the modules from the openings
on the top of the carrier cover.

3 If your card comes with a write-protect tab, verify that the

write-protect tab on the PC Card is not in the write-protected
position. If it is, use a paperclip or another pointed object to
push the write-protect tab on the end of the PC Card upward
to the unprotected position.

Remove all other PC Cards from the processor before initiating
an upgrade.

4 Remove all other PC Card(s) from the PC Card slot(s)

on the processor module by gently pulling each card
straight out (with the power off).

5 Insert the PC Card by holding it with the label facing, to

the right, and sliding it gently into one of the PC Card
slots on the processor module. When inserted properly,
the PC Card projects about 1-5/8” (4 cm) from the
module.

To initialize the system, you MUST insert the enclosed PC Card before powering up the system for
the first time.

6 Reconnect the power cord to power up the system.

The power cord should hang straight down from the connector, flush against the plastic case for the
entire length of the board. Do not install the power cord at an angle to the case or with a loop in it.

2