Avaya One-X for RIM Blackberry User Manual

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Avaya one-X™ Mobile User Guide for RIM BlackBerry

18-602148

Issue 1

November 2007

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Notice

While reasonable efforts were made to ensure that the infor mation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758.

To locate this document on our Web site, simply go to http://

www.avaya.com/support and search for the document number in the

search box. Documentation disclaimer

Avaya Inc. is not responsible for any modifications, addition s, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or informa tion described or o ff ered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warran ty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyrigh t and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense un der the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report pro blems or t o ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

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Installing the Application on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . 7

Pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Identify the BlackBerry Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . 9

Download the application Over the Air (OTA) to your BlackBerry device . . . . . . . . 10

Install the application from your PC (via USB) . . . . . . . . . . . . . . . . . . . . . . 11

Set up a WAP Access Point Name (APN) . . . . . . . . . . . . . . . . . . . . . . . . . 12

APN settings for Cingular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

APN settings for T-Mobile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About Avaya one-X Mobile Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Start the Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya one-X Mobile Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Avaya one-X Mobile Home menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Making Calls Using the Call Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview of the Avaya one-X Mobile Call Feature. . . . . . . . . . . . . . . . . . . . . 20

Make a call from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Make a call from your Voicemail inbox. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Make a call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Make a call from your list of contacts in RIM Addresses . . . . . . . . . . . . . . . . . 23

Make a call from the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 24

Make a call from a Quick Entry number . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Switch from your mobile device to your office phone . . . . . . . . . . . . . . . . . . 26

Switch from your office phone to your mobile device . . . . . . . . . . . . . . . . . . 27

Managing Incoming Calls Using the Send Calls Feature . . . . . . . . . . . . . . . . . . . 29

About Send Calls Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Select the phones to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . 30

Add a phone to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Delete a phone to which calls are routed . . . . . . . . . . . . . . . . . . . . . . . . . 31

Edit a phone number to which calls are routed . . . . . . . . . . . . . . . . . . . . . . 32

Set a Quick Entry number to which calls are routed . . . . . . . . . . . . . . . . . . . 33

Send all calls to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 3

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Contents

Route calls as defined by Automatic by Schedule . . . . . . . . . . . . . . . . . . . . 34

Route calls as defined by Automatic by Location. . . . . . . . . . . . . . . . . . . . . 34

Listening to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Listen to a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Save a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Delete a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

View the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Add the contact to your RIM Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Add the contact to your Phonebook as a VIP . . . . . . . . . . . . . . . . . . . . . . . 43

Managing voicemail from the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Listen to a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . 43

Save a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . . 44

Delete a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . 44

Using the Contacts Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Find contacts in RIM Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Add a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Edit a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Search Corporate Directory for contact . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Add Corporate Directory contact to RIM Addresses . . . . . . . . . . . . . . . . . . . 48

Change the block setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Avaya one-X Mobile options in RIM applications . . . . . . . . . . . . . . . . . . . 51

Make a call with Avaya one-X Mobile from the RIM Addresses application . . . . . . . 51

Search Corporate Directory from the RIM Addresses application . . . . . . . . . . . . 52

Make a call with Avaya one-X Mobile from the RIM Messages application . . . . . . . 53

Listen to Avaya one-X Mobile Voicemail from the RIM Messages application . . . . . 53

View the Avaya one-X Mobile Call Log from the RIM Messages application . . . . . . 54

Changing the Mobile Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Change the voicemail notification preference. . . . . . . . . . . . . . . . . . . . . . . 55

Change search sort order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Change the corporate voicemail number . . . . . . . . . . . . . . . . . . . . . . . . . 56

4 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

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Contents

Change the Call Back preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Change the Call Back delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Exit and lock the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Change the extension associated with the mobile device . . . . . . . . . . . . . . . . 58

Change the Avaya one-X Mobile server protocol and URL . . . . . . . . . . . . . . . . 59

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

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Contents

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Inst alling the Application on Your Mobile Device

This chapter provides the procedures to install the Avaya one-X™ Mobile application on your BlackBerry device by either downloading it Over the Air (OTA) or using your PC and the BlackBerry Desktop Manager . Also provided is the procedure to set up your account which must be performed before you can use the Avaya one-X Mobile application.

Pre-installation requirements

Before you begin the installation:

● You must know your mobile carrier, mobile device manufacturer, model name, and model

number.

● You must set up your Avaya one-X Mobile account. See Set up your account on page 8.

After you set up your account on the Avaya one-X Mobile Web site, an SMS message is sent to your mobile device. The message provides instructions that include the URL to the page on APP.AVAYA.COM that corresponds to your carrier and device model.

● You must know the type of internet connection your enterprise uses. See Identify the

BlackBerry Connection Type on page 9 for more information.

● Determine the installation method you want to use to install the Avaya one-X Mobile

application on your BlackBerry device. You can download the application Over the Air (OTA) or install it from your PC. See Download the application

BlackBerry device on page 10 and Install the application from your PC (via USB) on

page 11 for more information.

● You should know how to:

Navigate your device’s menus

Input upper and lower case text, numbers, symbols, and any special characters included in your password

Find, Launch, and use your device’s internet browser to go to a specific URL

Install downloaded applications to your device

Over the Air (OTA) to your

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Installing the Application on Your Mobile Device

Note:

Note: On newer BlackBerry devices, the button used to select and highlight information

is referred to as a trackball. On past BlackBerry devices, the button used to select and highlight information is referred to as a trackwheel. The procedures in this document use the term trackball.

Set up your account

Before you begin using Avaya one-X Mobile W eb or Avaya one-X Mobile on your mobile device, you must log in to the Avaya one-X Mobile W eb site and set up your account. The proce dures to log in to the Avaya one-X Mobile Web site for the first time and set up your account are provided in this section.

Note:

Note: It is recommended that you perform this procedure before downloading the

application to your mobile device. After you set up your account, an SMS message is sent to your mobile device. The message contains instructions and a link to download the Avaya one-X Mobile application.

You will need to know the following information in order to successfully set up your account:

● Avaya one-X Mobile Web site address or URL

● corporate computer username and password

● unique ID for your desk phone (required only for shared extensions; appears on your desk

phone screen)

● Unity Connections username and password (required only if your corporate voicemail

system uses Unity Connections)

● Avaya Modular Messaging mailbox password (required only if your corporate voicemail

system uses Avaya Modular Messaging)

● 10-digit number of the mobile phone you want to use with Avaya one-X Mobile

● Mobile phone carrier

● Mobile phone manufacturer (is often listed in the battery compartment of mobile phones)

● Mobile phone model (is often listed in the battery compartment of mobile phones)

To log in to the Avaya one-X Mobile Web site for the first time and set up your account:

1. Open the Web browser on your PC.

2. Using http or https as advised by your system administrator, go to your corporate URL for the Avaya one-X Mobile Server.

The Avaya one-X Mobile Web site login page appears.

3. In the Username field, enter your corporate computer username.

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Identify the BlackBerry Connection Type

4. In the Password field, enter your corporate computer password.

5. Click the Log In button.

6. Perform one of the following steps:

● If you have a shared phone extension, you are prompted to identify your desk phone.

Select the option that exactly matches the message on the screen of you r desk phone, and then click the OK button.

● If your corporate voicemail system uses Unity Connection, you are prompted for the

Unity Connection username and password. Enter the Unity Connection username and password, and then click the OK button.

● If your corporate voicemail system uses Avaya Modular Messaging, you are prompted

for the Avaya Modular Messaging mailbox password. Enter the Avaya Modular Messaging mailbox password, and then click the OK button.

The End User License Agreement appears.

7. Read the license agreement, and then click the Accept button. The Avaya one-X Mobile Setup page appears.

8. Enter your 10-digit mobile device number, and then click the Next button.

9. Select your mobile carrier from the drop-down menu, and then click the Next button.

10. Select your mobile manufacturer from the drop-down menu, and then click the Next button.

11. Select your mobile model from the drop-down menu, and then click the Next button.

12. Turn off your mobile device.

Note:

Note: Be sure to turn your mobile device off.

13. Click the Office Voicemail Network Test button. This test may take up to 10 seconds. When the network test is successfully finished, an

SMS message is sent to your mobile device. The message contains instru ctions and a link to download the Avaya one-X Mobile application.

14. See Identify the BlackBerry Connection Type

on page 9.

Identify the BlackBerry Connection Type

Your BlackBerry Enterprise Server (BES) administrator will have chosen an internet security configuration that is appropriate for your enterprise. The BES can be configured to allow one of the following types of internet connections:

● Direct TCP

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

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Installing the Application on Your Mobile Device

● Mobile Data System (MDS)

Before proceeding with the BlackBerry installation, you must determine which type of internet connection is appropriate for your enterprise. After you determine this, continue with Download

the application Over the Air (OTA) to your BlackBerry device on page 10.

Download the application Over the Air (OTA) to your BlackBerry device

Use this procedure to install the Avaya one-X Mobile application on your BlackBerry device Over the Air (OTA).

1. Open the Web browser on your BlackBerry device.

2. Enter the URL for Avaya one-X Mobile that is appropriate for your mobile device. There are three ways to identify this URL as follows:

● Use the URL that was provided in the SMS message you received on your mobile

device after you set up your Avaya one-X Mobile account. This URL is to the specific page on APP.AVAYA.COM that corresponds to your carrier and device model.

● At any time you can use your account on Avaya one-X Mobile W eb to send yourself an

SMS message with the URL to the specific page on APP.AVAYA.COM, as follows:

a. Log in to your Avaya one-X Mobile Web account on your PC. b. Navigate to Manage Mobile. c. Click on the Update one-X Mobile button. This will send an SMS message to your

BlackBerry device containing the Avaya one-X Mobile installation URL.

● Use the Web browser on your BlackBerry device to install the URL as follows:

a. Go to the getapp page on your Avaya one-X Mobile server, www.<your one-X

Mobile server>/getapp.

b. Follow the page navigation, selecting the carrier, manufacturer, and device model

that is appropriate for your BlackBerry device.

c. On the Download page, under Category: Public, select the appropriate version.

3. Select the TCP or MDS connection type that is appropriate for your enterprise. See

Identify the BlackBerry Connection Type

on page 9 for more information.

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4. Click on the .jad file. The following screen appears:

5. Click Download.

Install the application from your PC (via USB)

The download progress bar appears. After the download is complete, the message, The application was successfully installed appears.

6. Click OK.

7. Exit the browser.

8. See Set up a WAP Access Point Name (APN)

on page 12.

Install the application from your PC (via USB)

Use this procedure to install the Avaya one-X Mobile application on your BlackBerry device using your PC and the BlackBerry Desktop Manager. This procedure includes the steps to download the Avaya one-X Mobile installation file to your PC and then use the BlackBerry Desktop Manager to install the application on your BlackBerry device.

Note:

Note: Before proceeding with this procedure, ensure that the BlackBerry Desktop

Manager is installed on your PC.

1. Open the Web browser on your PC.

2. Go to the getapp page on your Avaya one-X Mobile server, www.<your one-X Mobile server>/getapp.

3. Follow the page navigation, selecting the carrier, manufacturer, and device model that is appropriate for your BlackBerry device.

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Installing the Application on Your Mobile Device

4. On the Download page, under Category: Public, select the appropriate version and connection type (TCP or MDS).

5. Download the .zip file to your PC.

6. Unzip the .zip file into a temporary folder. You should see two files—a .alx file and a .cod file.

7. Connect your BlackBerry device to your computer via a USB cable.

8. Launch your BlackBerry Desktop Manager.

9. Click on the Application loader.

10. Follow the installation instructions to install the .alx and .cod files you downloaded to the temporary folder on your PC.

11. See Set up a WAP Access Point Name (APN)

on page 12.

Set up a WAP Access Point Name (APN)

Sample ANP setup instructions are provided in this section. However, before you make any APN changes, be sure to verify the settings with your BlackBerry administrator.

APN settings for Cingular

To set up an APN for Cingular carrier:

1. On the main page of your BlackBerry mobile device, select Settings > Options > Advanced Options > TCP.

2. For Cingular APN, type in lower-case letters wap.cingular.

3. For Username for APN, type in all upper-case letters WAP@CINGULARGPRS.COM.

Note:

Note: For upper-case letters, hold the CAP key. For the @ symbol, hold the ALT key

and press @.

4. For Password for APN, type in all upper-case letters CINGULAR1.

Note:

Note: For 1, hold the ALT key and press 1.

5. Select Save.

6. Go to the Main menu.

7. Turn wireless off.

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Log in for first-time use

8. Turn power off on the device.

9. Pull the battery out, wait for 30 to 60 seconds, and then put the battery back in.

10. Turn the power on.

11. Turn wireless on.

12. See Log in for first-time use

APN settings for T-Mobile

To set up an APN for T-Mobile carrier:

1. On the main page of your BlackBerry mobile device, select Settings > Options > Advanced Options > TCP.

2. For T-Mobile APN, type in lower-case letters wap.voicestream.com.

3. For Username for APN, leave blank.

4. For Password for APN, leave blank.

5. Select Save.

6. Go to the Main menu.

7. Turn wireless off.

8. Turn power off on the device.

9. Pull the battery out, wait for 30 to 60 seconds, and then put the battery back in.

10. Turn the power on.

on page 13.

11. Turn wireless on.

12. See Log in for first-time use

on page 13.

The first time you launch the Avaya one-X Mobile application on your BlackBerry device, you must log in with your corporate computer username and password.

See your system administrator for the URL for the Avaya one-X Mobile server and the protocol (http or https) you should use when logging in for this first time.

Note:

Note: Before you can log in to the Avaya one-X Mobile application on your mobile

device, you must set up your account on Avaya one-X Mobile Web. See Set up

your account on page 8.

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

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Installing the Application on Your Mobile Device

To log in for the first time:

1. On the BlackBerry main screen, highlight Avaya one-X Mobile and click the trackball.

Note:

Note: On some BlackBerry devices, the Avaya one-X Mobile application is located in

the applications folder.

A dialog box may appear requesting confirmation that you want to allow Avaya one-X Mobile to access different device resources, such as phone logs.

2. If the dialog box to confirm access to different features of your BlackBerry device appears, click the checkbox for Don’t ask this again, and then click Yes.

The Avaya one-X Mobile server protocol dialog box appears.

3. Highlight the protocol (http or https) that is appropriate for yo ur Av aya one-X Mobile server configuration, and click the trackball.

The URL or IP address dialog box appears.

4. Enter the URL or IP address of the Avaya one-X Mobile server.

5. Highlight OK, and click the trackball. The corporate computer username dialog box appears.

6. Enter your corporate computer username. This entry is case sensitive.

7. Highlight OK, and click the trackball. The corporate computer password dialog box appears.

8. Enter your corporate computer password. This entry is case sensitive.

9. Highlight OK, and click the trackball. A dialog box may appear regarding the application trying to connect to the server.

10. If the dialog box requesting confirmation to connect to the server appears, click the checkbox for Don’t ask this again for all http connections, and then click Allow this connection.

A dialog box appears stating Logging in. Please wait. Once the login is complete, the Avaya one-X Mobile Home screen appears. See Start the Application

on page 17 for a

picture of the Avaya one-X Mobile Home screen.

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Getting Started

Avaya one-X Mobile equips your BlackBerry device with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail messages in any order, look up information in your company’s corporate directory, and even block calls from everyone but the people you want to hear from most.

Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s network that provides additional features to help you manage your work calls, availability, and voicemail messages. This user guide describes how to use Avaya one-X Mobile. For more information about Avaya one-X Mobile Web, see About Avaya one-X and the Avaya one-X™ Mobile Web User Guide, document number 18-602150.

Key Features

Avaya one-X Mobile provides the following key features:

Mobile Web on page 16

● Visual Voicemail —Visual Voicemail provides many of the best features of email to the

review and management of your office voicemail. Both the new and saved voicemail inboxes show the current state of the messages left in your office voicemail account. You can review in any order, listen to, save, or delete voicemail messages in the Avaya one-X Mobile application. The voicemail in the Avaya one-X Mobile application is a reflection of the voicemail on your office phone. Any change made to the office voicemail is reflected in both the Avaya one-X Mobile application and in your office voicemail. See Listening to

Voicemail on page 37 for more information.

● Find Contacts, Corporate Directory, Phonebook, and Block — For Avaya one-X

Mobile for BlackBerry devices, your primary source for contact information is the RIM Addresses application. You can find contacts in the RIM Addresses application or search your Corporate Directory from your BlackBerry device. You can add contacts from your Corporate Directory directly to the RIM Addresses application. Use the Phonebook feature in the Avaya one-X Mobile Web application to designate key contacts—co-workers, clients, friends, or family members—as VIPs. When Block on the Avaya one-X Mobile Home screen is set to block non-VIP callers, VIPs ring through while all other callers are sent directly to your office voicemail. See Using the

Using the Corporate Directory

Mobile Web User Guide, document number 18-602150, for more information about designating VIPs in the Phonebook.

on page 47 for more information. See the Avaya one-X™

Contacts Feature on page 45 and

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Getting Started

● Send Calls — The Send Calls feature routes all calls coming into your work number out to

● Call Log — The Call Log shows detailed information about calls to and from your work

● Call — The Avaya one-X Mobile Call feature allows you to place a call from any phone

one or more phones of your choice. With this feature, you need only one work phone number—rather than a home number, office number, and hotel number while on business trips—to receive all your personal and business calls. When you’re particularly busy, you can choose to send all work calls directly to your office voicemail system. Voicemail messages are left on your office voicemail system, not on the voicemail system of your mobile device. The Send Calls feature can also route call to dif ferent phones automatically according to a schedule you define in Avaya one-X Mobile Web. See Managing Incoming

Calls Using the Send Calls Feature on page 29 for more information.

phone number, information that’s especially useful if you bill directly for your time. From the Call Log, you can also add contact information directly to your Phonebo ok for use with the VIP and Block features, or directly initiate an Avaya one-X Mobile call to any caller or number you called. See Using the Call Log

on page 41 for more information.

through your office phone system. This feature provides the following advantages:

Your caller ID is always your work phone number, regardless of the phone you are calling from—such as your mobile, home, hotel room, or client’s conference room phones.

All calls placed using the Avaya one-X Mobile Call feature appear in your Call Log, making tracking and billing easier.

You can use any phone and still benefit from special rate plans for calls made from your office phone system.

See Making Calls

Using the Call Feature on page 19 for more information.

About Avaya one-X Mobile Web

Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by taking advantage of the larger computer screens and faster network connections available with laptop computers and desktop computers. Changes you make to settings, voicemail messag es, calls, and contact information on Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa. You have already used Avaya one-X Mobile Web to sign up for the A vaya one-X Mobile service.

Avaya one-X Mobile Web also provides additional features not available in Avaya one-X Mobile. They are the ability to:

● Reply to and forward voicemail messages via email

● Create and edit settings in Automatic by Schedule—a feature that manages your incoming

calls according to a schedule you define

For more information about Avaya one-X Mobile Web, see the Avaya one-X™ Mobile Web User Guide, document number 18-602150.

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Page 17

About this Guide

The procedures provided in this guide assume you are familiar with your mobile device user interface and operation. You should be able to scroll, highlight, enter text, and select items in a list and onscreen buttons. For more information about how to perform these tasks, see the user guide that came with your mobile device.

Note:

Note: On newer BlackBerry devices, the button used to select and highlight information

is referred to as a trackball. On past BlackBerry devices, the button used to select and highlight information is referred to as a trackwheel. The procedures in this document use the term trackball.

Start the Application

About this Guide

To start the Avaya one-X Mobile application:

1. Turn on your mobile device. The Avaya one-X Mobile icon appears on the main screen.

Note:

Note: On some BlackBerry devices, the Avaya one-X Mobile application is located in

the applications folder.

2. Navigate to the Avaya one-X Mobile icon and launch the application. The Avaya one-X Mobile Home screen appears.

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Getting Started

Avaya one-X Mobile Home screen

The Home screen provides the following information:

● Send Calls to — lists the phones currently designated to ring when a call comes in to your

office phone. If you chose to send all calls to voicemail, Voicemail appears and all calls, including those from VIPs, are sent directly to voicemail. Your device will not ring.

● New Voicemail —shows the number of new voicemail messages. If you have more

messages than can be downloaded to your mobile device, the New Voicemail status shows a ratio. The first number is the number of your most recent messages currently stored on your mobile device. The second number is the total number of new voicemail messages in your voicemail account. More messages are downloaded as you delete the messages on your mobile device.

● Block — shows the current setting of the Block feature. When set to Off, no calls are

blocked. All calls, including non-VIPs, ring through. When set to Non-VIPs, only calls from people you have designated as VIPs in your Phonebook ring through. All other ca ller s are sent to your office voicemail.

Avaya one-X Mobile Home menu

Click the trackball to open the Home menu. The menu options available depend on the item currently highlighted on the Home screen. Some options always appear on the Home menu, including:

● Call

● Call Log

● Corporate Directory

● Saved Voicemail

● RIM Addresses

● Settings

● Refresh

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Making Calls Using the Call Feature

When you make a call from your BlackBerry device using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call feature. The Call feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call. Although the phone you most frequently use will probably be your mobile device, you can use any of the phones defined in your list of Send Calls destinations. See Managing Incoming Calls Using the Send Calls

Feature on page 29 for more information about the Send Calls feature. In addition, the Call

feature also provides Quick Entry which is a feature that allows you to place a call from a phone that you want to use immediately, but are unlikely to use frequently in the future—for example, a direct dial hotel room phone or a phone in a client’s meeting room.

You can make a call using the Avaya one-X Mobile Call feature from the following locations within the Avaya one-X Mobile application:

● Home screen

● New Voicemail

● Saved Voicemail

● RIM Addresses (in the RIM Phone application)

● Call Log

● Corporate Directory search results

You begin the call by selecting Call. On the Avaya one-X Mobile Home screen, you are prompted to enter the number. From the other locations, the number is the Voicemail, Call Log, or contact entry highlighted when you selected Call. You then select the phone you want to use. Although this will usually be your mobile device, it can be any phone. The selected phone rings. You answer the phone and press the 5 key , and then the call is connected. Se e Overview of the

Avaya one-X Mobile Call Feature on page 20 for a further description of the Avaya one-X

Mobile Call feature.

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Page 20

Making Calls Using the Call Feature

Overview of the Avaya one-X Mobile Call Feature

Step 1: Enter or select the number you want to call, and then select Call. This tells your

corporate telephone system (or PBX) to initiate the call. (You can select Call from multiple locations within the Avaya one-X Mobile application. See the locations listed on the previous page.) After you select Call, you then select the phone you want to use. This will usually, but not always, be your mobile device.

Mobile Device

with Avaya one-X Mobile

User initiates call in Avaya one-X

Mobile, and the PBX is notified.

IP-PBX

Phone

555-1234

Step 2: Your corporate telephone system calls the phone you selected to use. You answer the call and press the 5 key. The phone you answer the call on will usually be your mobile device, but it could be any phone defined in your list of Send Calls destinations, such as your home phone or a hotel room phone. The following illustration shows your mobile device.

Mobile Device

with Avaya one-X Mobile

PBX calls mobile device. User answers

and presses the 5 key.

IP-PBX

Phone

555-1234

Step 3: While you wait, your corporate telephone system calls the person you want to talk to.

Mobile Device

with Avaya one-X Mobile

Standard voice connection is

established between mobile device

and PBX.

IP-PBX

PBX calls the phone the user

wants to talk to.

Phone

555-1234

Step 4: You can begin talking after the other phone is answered by a person or voicemail system.

Mobile Device

with Avaya one-X Mobile

IP-PBX

Called phone is answered, and

call is established with the

mobile device via the PBX.

Phone

555-1234

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Make a call from the Home screen

When you make a call from the Avaya one-X Mobile Home screen, you enter the number you want to call. This is in contrast to making a call from your Call Log, RIM Address book, Corporate Directory , or Voicemail where the number you are calling is selected from a particular screen. Making a call from the Home screen allows you to use the Call feature with a number that is not in your Call Log, RIM Address book, Corporate Directory, or Voicemail.

To make a call from the Avaya one-X Mobile Home screen:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call.

3. Click the trackball.

4. Enter the number you want to call.

5. Click OK.

6. Highlight the phone you want to use to make the call.

Make a call from the Home screen

7. Click the trackball. The call is initiated and the instructions screen appears.

8. Do one of the following:

● If the phone you chose to use is not your BlackBerry device, click OK.

● If the phone you chose to use is your BlackBerry device, an OK button does not

appear on the instruction screen. Wait for the phone to ring and then go to step 9.

The instructions screen closes, and the phone you chose to use rings. This is your office phone system calling to establish the first leg of the call connection between your selected phone and the number you want to call.

9. Answer your phone and then press the 5 key.

10. Wait a moment. Your office phone system will connect you to the number you called.

Make a call from your Voicemail inbox

To make a call from your new or saved voicemail inbox to someone who left you a message:

1. On the Avaya one-X Mobile Home screen, highlight New Voicemail.

2. Click the trackball.

3. Do one of the following:

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Making Calls Using the Call Feature

● To make a call from your New Voicemail inbox, click Open New Voicemail.

The New Voicemail inbox appears.

● To make a call from your Saved Voicemail Inbox, click Open Saved Voicemail.

The Saved Voicemail Inbox appears.

4. Highlight the appropriate voicemail message.

5. Click the trackball.

6. Highlight Call Back <name or number> where name or number is that which you selected from the voicemail inbox.

7. Click the trackball.

8. Click OK.

9. Highlight the phone you want to use to make the call.

10. Click the trackball. The call is initiated and the instructions screen appears.

11. Do one of the following:

● If the phone you chose to use is not your BlackBerry device, click OK.

● If the phone you chose to use is your BlackBerry device, an OK button does not

appear on the instruction screen. Wait for the phone to ring and then go to step 12.

12. Answer your phone and then press the 5 key.

13. Wait a moment. Your office phone system will connect you to the number you called.

Make a call from the Call Log

To make a call to a person or number in the Call Log:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call Log.

3. Click the trackball. The Call Log appears.

4. Highlight the number or person you want to call.

5. Click the trackball.

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Make a call from your list of contacts in RIM Addresses

6. Depending on the type of call selected, do one of the following:

● Highlight Call <name or number> where name or number is that which you selected

from the Call Log.

● Highlight Call Back <name or number> where name or number is that which you

selected from the Call Log.

7. Click the trackball. A summary screen appears.

8. Click OK.

9. Highlight the phone you want to use to make the call.

10. Click the trackball. The call is initiated and the instructions screen appears.

11. Do one of the following:

● If the phone you chose to use is not your BlackBerry device, click OK.

● If the phone you chose to use is your BlackBerry device, an OK button does not

appear on the instruction screen. Wait for the phone to ring and then go to step 12.

12. Answer your phone and then press the 5 key.

13. Wait a moment. Your office phone system will connect you to the number you called.

Make a call from your list of contacts in RIM Addresses

For BlackBerry devices, the primary source for contact information is the RIM Addresses application.

To make a call to a contact in your RIM Addresses:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight RIM Addresses.

3. Click the trackball.

4. Highlight the contact you want to call.

5. Press the BlackBerry Menu key.

6. Highlight Call with one-X Mobile. A summary screen appears.

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Making Calls Using the Call Feature

Note:

Note: If the contact has more than one phone number, a screen appears from which

you can select the appropriate number.

7. Click OK.

8. Highlight the phone you want to use to make the call.

9. Click the trackball. The call is initiated and the instructions screen appears.

10. Do one of the following:

● If the phone you chose to use is not your BlackBerry device, click OK.

● If the phone you chose to use is your BlackBerry device, an OK button does not

appear on the instruction screen. Wait for the phone to ring and then go to step 11.

11. Answer your phone and then press the 5 key.

12. Wait a moment. Your office phone system will connect you to the number you called.

Make a call from the Corporate Directory

To make a call to a person in your Corporate Directory:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Corporate Directory.

3. Click the trackball. The Corporate Directory search screen appears.

4. Search for the contact you want to call. See Search Corporate Directory for contact page 47 for more information.

The Directory screen appears with the search results.

5. Highlight the contact you want to call.

6. Click the trackball.

7. Highlight Call Back <name> where name is name of the Corporate Directory contact you selected.

8. Click the trackball. A summary screen appears.

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Make a call from a Quick Entry number

9. Click OK.

10. Highlight the phone you want to use to make the call.

11. Click the trackball. The call is initiated and the instructions screen appears.

12. Do one of the following:

● If the phone you chose to use is not your BlackBerry device, click OK.

● If the phone you chose to use is your BlackBerry device, an OK button does not

appear on the instruction screen. Wait for the phone to ring and then go to step 13.

13. Answer your phone and then press the 5 key.

14. Wait a moment. Your office phone system will connect you to the number you called.

Make a call from a Quick Entry number

Use the Quick Entry feature to make a call from a phone that is not in your list of Send Calls destinations. For example, you may want to use a phone in a hotel conference room. The Quick Entry feature allows you to directly enter the number of the phone you want to use.

To make a call from a temporary phone:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call.

3. Click the trackball.

4. Enter the number you want to call.

5. Click OK.

6. Highlight Quick Entry.

7. Click the trackball.

Note:

Note: The most recently entered number appears in the edit field. If you want to use a

different number, repeatedly press the Del key to clear the number.

8. Enter the Quick Entry phone number.

9. Click OK. The call is initiated and the instructions screen appears.

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Making Calls Using the Call Feature

10. Do one of the following:

● If the phone you chose to use is not your BlackBerry device, click OK.

● If the phone you chose to use is your BlackBerry device, an OK button does not

appear on the instruction screen. Wait for the phone to ring and then go to step 11.

The instructions screen closes, and the phone you chose to use rings. This is your office phone system calling to establish the first leg of the call connection between your Quick Entry phone number and the number you want to call.

11. Answer your phone and then press the 5 key.

12. Wait a moment. Your office phone system will connect you to the number you called.

Switch from your mobile device to your office phone

Avaya one-X Mobile uses Extension to Cellular, a feature which allows your mobile device to function as an extension of your office phone. Extension to Cellular provides the capability to switch between your mobile device and your office phone during an on-going Extension to Cellular call. For example, you receive a call on your mobile device on your way into work. The call continues as you arrive at your of fice and pr oceed to your desk. At that point, you would like to use your office phone to continue the call (this saves additional cell phone charges).

Note:

Note: Extension to Cellular works wherever your mobile device currently works. You

may lose mobile device calls while in your building because of poor reception. Optional installation of a distributed antenna system (DAS) in buildings with poor cell reception has proven to be an effective solution. Ask your system administrator to contact Avaya for details.

Note:

Note: This procedure applies to incoming calls picked up on your mobile device when

Avaya one-X Mobile is used. This procedure also applies to outgoing calls if you have placed an Avaya one-X Mobile call from the mobile device.

To switch to the office phone while on your mobile device with an Avaya one-X Mobile call:

1. Pick up the office phone handset or turn the speaker on.

2. Press the lighted Call Appearance (line indicator) button on your office phone that shows the line that is currently in use.

You are now conferenced onto the existing call.

3. Disconnect your mobile device from the call by pressing the appropriate End Call button on your mobile phone.

4. Continue speaking using your office phone handset or speaker.

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Switch from your office phone to your mobile device

Avaya one-X Mobile uses Extension to Cellular, a feature which allows your mobile device to function as an extension of your office phone. Extension to Cellular provides the capability to switch between your office phone and your mobile device during an on-going Extension to Cellular call. For example, you receive a call on your of fice phone before leaving work. The call continues as you want to leave your office. At that point, you would like to use your mobile device to continue the call.

Note:

Note: Extension to Cellular works wherever your mobile device currently works. You

Be sure to notify the person with whom you are speaking that you will be changing phones.

To switch to your mobile device while you are on your office phone with an Avaya one-X Mobile call:

1. Turn on your mobile device.

2. Extend the call to your mobile device in one of the following two ways:

● Press the administered Extend Call button on your office phone (if your office phone

supports administered feature buttons). The Extend Call button extends the call to any Extended Access phones mapped to your office phone. For more information on this button, contact your system administrator.

● From your mobile device, dial the Active Appearance Select feature name extension

(FNE) to extend the call to your mobile device. For a list of the feature name extensions for your system, contact your system administrator.

You are now conferenced onto the existing call.

3. Hang up your office phone.

4. Continue speaking using your mobile device.

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Making Calls Using the Call Feature

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Page 29

Managing Incoming Calls Using the Send Calls Feature

The Avaya one-X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice. If you are unable to answer a work call—regardless of where it is being sent—the call is automatically directed back to your office voicemail system. Work messages will not end up in your mobile device, home, or hotel room voicemail.

About Send Calls Destinations

Your office phone system routes calls to your work number to the Send Calls destinations you select. The Send Calls destinations are described below.

● Office and Mobile Destinations—are automatically created when you sign up for the

Avaya one-X Mobile service. Select the Office destination if you want your office phone to ring when someone calls your work number. Select the Mob ile destination if you want your mobile device to ring when someone calls your work number. Select both if you want both phones to ring.

● Custom Destinations—can be created and edited through the Avaya one-X Mobile

application on your BlackBerry device. Home is an example of a custom destination you will probably want to create. If you are working at home, you can have all your office calls routed to your home number. You can create any number of custom destinations.

● Quick Entry—is a feature that allows you to add one phone number to which you can

temporarily receive calls. This is typically a phone that you want to use immediately, but are unlikely to use frequently in the future—for example, a direct dial hotel room phone or a phone in a client’s meeting room. You are prompted for a phone number every time you use Quick Entry. Quick Entry remembers the last phone number you entered, but you can easily delete it and enter a new number.

● Automatic by Schedule—manages your Send Calls destinations according to a schedule

you define through the Avaya one-X Mobile Web application. For example, work calls can be sent automatically to your mobile device during your morning commute, to your office and mobile device during the work day, to voicemail during lunch, and back to your mobile device during your drive home. No other Send Calls destinations can be selected when Automatic by Schedule is in effect. See the Avaya one-X Mobile Web User Guide, document number 18-602150, for more information.

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Managing Incoming Calls Using the Send Calls Feature

● Automatic by Location—available on some mobile devices, this feature routes your

incoming calls to Send Calls destinations based on your location. To use this feature, you must first define a GPS location on your mobile device using the devices’s built-in GPS feature. You can define multiple GPS locations. Then, using the Avaya one-X Mobile Web application, you select the Send Calls destination(s) that you want activated when you are at a particular location. For example, you may want all calls to go to Voicemail when you are at the factory because of the noise level. You would first create a GPS location while at the factory. Then from the Avaya one-X Mobile Web application, you would choose Voicemail as the Send Calls destination for the factory location. For information on how to define Automatic by Location, see the Avaya one-X Mobile Web User Guide, document number 18-602150.

● Voicemail—sends all calls directly to your office voicemail. No phones will ring. The

Voicemail destination, whe n selected, overrides but does not change the Block setting an d all callers, even VIPs, will be sent directly to voicemail.

Select the phones to which calls are routed

You can select up to 5 phones (unless limited by your system administrator) to ring simultaneously when a call comes in to your office number.

Note:

Note: You must select at least one phone destination. Avaya one-X Mobile will

automatically select your Office phone as a destination if you deselect all phon es in the Send Calls destinations screen.

To select the phones to which office calls are routed:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Click Change Destinations. A list of the phones on which you can receive office calls appears. A check mark next to

the phone indicates the phone is currently designated to ring when a call comes in to your office phone.

4. Highlight the appropriate phone.

Note:

Note: Depending on your communication system, the Office phone must be a

destination and cannot be deselected. In this case, the check mark appears light gray.

5. Click the trackball to select or deselect the phone. A confirmation pop-up menu appears.

6. Click the trackball to confirm your selection.

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7. Repeat steps 4 through 6 to select or deselect another phone.

Add a phone to which calls are routed

You can add multiple custom destinations to which office calls are routed, such as Home or Home Office.

To add a phone to which office calls are routed:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Highlight New Destinations.

4. Click the trackball.

5. Enter a name for your new Send Calls destination.

6. Click Ok.

Add a phone to which calls are routed

7. Enter the number for your new Send Calls destination.

8. Click Ok. A summary screen appears.

9. Click the trackball.

10. Click Close. A confirmation screen appears.

11. Click Save. The new destination is added to your list of destinations.

Delete a phone to which calls are routed

To delete a phone to which office calls are routed:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Highlight Edit Destinations.

4. Click the trackball.

5. Highlight the destination you want to delete.

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Managing Incoming Calls Using the Send Calls Feature

6. Click the trackball.

7. Click Delete <name>. A confirmation screen appears.

8. Click Delete. The destination is deleted from your list of destinations.

Edit a phone number to which calls are routed

To edit the phone number of a Send Calls destination:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Highlight Edit Destination.

4. Click the trackball.

5. Highlight the destination you want to edit.

6. Click the trackball.

7. Click Edit <name>. The edit phone number screen appears.

8. Edit the phone number as appropriate.

9. Click Ok. A summary screen appears.

10. Click the trackball.

11. Click Close. A confirmation screen appears.

12. Click Save.

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Set a Quick Entry number to which calls are rout ed

Set a Quick Entry number to which calls are routed

The Quick Entry feature allows you to designate one phone on which you can receive calls on a temporary basis.

To add a temporary phone to which office calls are routed:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Click Change Destinations. A list of the phones on which you can receive office calls app ears. The check mark next to

the phone indicates the phone is currently designated to ring when a call comes in to your office phone.

4. Highlight Quick Entry.

5. Click the trackball.

6. Click Select Quick Entry. The Edit phone number screen appears. The last Quick Entry number you used appears.

7. If necessary, repeatedly press Del to delete the Quick Entry number.

8. Enter the new Quick Entry number.

9. Click OK.

Send all calls to voicemail

From your BlackBerry device, you can choose to send all incoming calls to your office number directly to your office voicemail—no phones will ring. No other destinations can be selected when you send all calls to Voicemail. In addition, the voicema il destination overrides your Blo ck setting so that all callers, including VIP callers, are sent to your office voicemail.

To send all calls to your office voicemail:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Click Change Destinations. A list of the phones on which you can receive office calls app ears. The check mark next to

the phone indicates the phone is currently designated to ring when a call comes in to your office phone.

4. Highlight Voicemail.

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Managing Incoming Calls Using the Send Calls Feature

5. Click the trackball.

6. Click Select Voicemail.

Route calls as defined by Automatic by Schedule

Automatic by Schedule manages your incoming calls according to a schedule you define through the Avaya one-X Mobile Web application. No other destinations can be selected when Automatic by Schedule is selected. For information on how to create an automatic schedule, see the Avaya one-X Mobile Web User Guide, document number 18-602150.

Note:

Note: No other Send Calls destination can be selected when Automatic by Schedule is

in effect.

To manage your incoming calls according to the schedule defined in Automatic by Schedule:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Click Change Destinations. A list of the phones on which you can receive office calls app ears. The check mark next to

the phone indicates the phone is currently designated to ring when a call comes in to your office phone.

4. Highlight Automatic by Schedule.

5. Click the trackball.

6. Click Select Automatic by Schedule. The Send Calls destinations screen appears. A check mark appears next to Automatic by

Schedule. On the Avaya one-X Mobile Home screen, Automatic by Schedule appears as your current Send Calls destination. The current time period and the call destinations selected for the current time period are also shown.

Route calls as defined by Automatic by Location

Automatic by Location manages your incoming calls according to how you define this feature in the Avaya one-X Mobile Web application. For information on how to define Automatic by Location, see the Avaya one-X Mobile Web User Guide, document number 18-602150.

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Route calls as defined by Automatic by Location

Note:

Note: No other Send Calls destination can be selected when Automatic by Location is in

effect.

To manage your incoming calls according to Automatic by Location:

1. On the Avaya one-X Mobile Home screen, highlight Send Calls to.

2. Click the trackball.

3. Click Change Destinations. A list of the phones on which you can receive office calls app ears. The check mark next to

the phone indicates the phone is currently designated to ring when a call comes in to your office phone.

4. Highlight Automatic by Location.

5. Click the trackball.

6. Click Select Automatic by Location. The Send Calls destinations screen appears. A check mark appears next to Automatic by

Location. On the Avaya one-X Mobile Home screen, By Schedule appears as your current Send Calls destination. The name of the current location and the associated phone numbers are also shown.

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Managing Incoming Calls Using the Send Calls Feature

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Page 37

Listening to Voicemail

Avaya one-X Mobile Visual Voicemail provides many of the best features of email to the review and management of your office voicemail. The New Voicemail and Saved Voicemail inboxes display your messages similar to email. You can see which messages are new and which have already been heard, as well as who left a message and when. This helps you review important messages first, and even save or delete messages without listening to them.

The New Voicemail inbox and Saved Voicemail inbox display the icons shown in the following table.

New and Saved Voicemail Inbox Icons

Icon Description

Voicemail downloading Unheard voicemail, downloaded Unheard voicemail, not downloaded Heard voicemail, downloaded Heard voicemail, not downloaded

You can control message playback by pressing the keys on your BlackBerry keyboard, as shown in the following table.

Voicemail Playback Screen Controls

Key Description A Saves the voicemail

Space Stops playback and leaves the Playback screen open. Press the

Space key again to replay the message from the beginning.

Del Stops playback, deletes the message, and opens the updated

voicemail inbox.

Listen to a voicemail message

To listen to a voicemail message:

1. On the Avaya one-X Mobile Home screen, highlight New Voicemail.

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Page 38

Listening to Voicemail

2. Click the trackball.

3. Highlight Open New Voicemail or Open Saved Voicemail.

4. Click the trackball. The New Voicemail or Saved Voicemail inbox appears. Each voicemail entry shows the

time or date of the call, the duration of the message, and the calle r’s name or number . See

New and Saved Voicemail I

appear next to each voicemail entry.

5. Highlight the voicemail you want to hear .

6. Click the trackball.

7. Click Play. The playback screen appears and the message begins to play.

Note:

Note: If your BlackBerry device cannot download and play voicemail messages, Play is

replaced by View. Dial your office voicemail system directly to listen to the message.

8. Do one of the following:

nbox Icons on page 37 for a description of the icons that

● Press A to save the voicemail.

● Press Space to stop playback. Press Sp ace again to resume playback.

● Press Del to delete the voicemail.

9. When finished, click the trackball.

10. Click Close.

To make a call to the party that left you voicemail, see Make a call from your V oicemail inbox page 21.

Note:

Note: A caller may leave a message that exceeds your phone’s memory and can not be

played in Avaya one-X Mobile. If that occurs, you will see a text alert when you attempt to play the message. You will be prompted to dial your office voicemail system directly.

Save a voicemail message

The length of time you can keep saved voicemail messages is set by your office voicemail system. See your system administrator for more information.

To save a voicemail message without listening to it:

1. On the Avaya one-X Mobile Home screen, highlight New Voicemail.

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2. Click the trackball.

3. Highlight Open New Voicemail.

4. Click the trackball. The New V oicemail inbox appears. Each voicemail entry shows the time or date of the call,

the duration of the message, and the caller’s name or number. See New and Saved

Voicemail Inbox Icons on page 37 for a description of the icons that appear next to each

voicemail entry.

5. Highlight the voicemail you want to save.

6. Click the trackball.

7. Click Save Voicemail. The voicemail appears in your Saved Voicemail inbox.

Delete a voicemail message

To delete a voicemail message without listening to it:

1. On the Avaya one-X Mobile Home screen, highlight New Voicemail.

2. Click the trackball.

3. Highlight Open New Voicemail or Open Saved Voicemail.

4. Click the trackball. The New Voicemail or Saved Voicemail inbox appears. Each voicemail entry shows the

time or date of the call, the duration of the message, and the calle r’s name or number . See

New and Saved Voicemail I

appear next to each voicemail entry.

5. Highlight the voicemail you want to delete.

6. Click the trackball.

7. Click Delete Voicemail. A confirmation screen appears.

8. Click Delete.

nbox Icons on page 37 for a description of the icons that

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Page 40

Listening to Voicemail

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Page 41

Using the Call Log

The Avaya one-X Mobile Call Log shows det ailed inf ormation about calls t o and fro m your work phone number . Icon s indicate wheth er the call was an outgo ing or incoming call, a failed Avaya one-X Mobile call, or whether the call has an associated voicemail message. From the Call Log, you can add contact information to the RIM Addresses application on your BlackBerry device, or directly initiate an Avaya one-X Mobile Call to any caller or number you called. You can also manage voicemail messages from your Call Log.

The Call Log displays the icons shown in the following table.

Call Log Icons

Icon Description

Incoming call Outgoing call Voicemail downloading Unheard voicemail, downloaded Unheard voicemail, not downloaded Heard voicemail, downloaded Heard voicemail, not downloaded Failed call

View the Call Log

To open the Call Log and view call details:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call Log.

3. Click the trackball. The Call Log appears. See Call Log Icons

appear next to each entry in the Call Log.

To make a call from your Call Log, see Make a call from the Call Log

on page 41 for a description of the icons that

on page 22.

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Page 42

Using the Call Log

Delete a call

To delete a call from the Call Log:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call Log.

3. Click the trackball. The Call Log appears.

4. Highlight the call you want to delete.

5. Click the trackball.

6. Click Delete Call. The call is deleted and you return to the Call Log screen.

Add the contact to your RIM Addresses

To add contact information from the Call Log to the RIM Addresses application:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call Log.

3. Click the trackball. The Call Log appears.

4. Highlight the name or number you want to add to the RIM Addresses application.

5. Click the trackball.

6. Click Add to RIM Addresses. The New Address screen appears. The name and phone number of the contact you

selected appears in the corresponding fields.

7. Complete additional fields, as appropriate.

8. When finished, click the trackball.

9. Click Save. The new contact is saved in the RIM Addresses application.

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Add the contact to your Phonebook as a VIP

You must use the Avaya one-X Mobile Web application to designate key contacts—co-workers, clients, friends, or family members—as VIPs. You cannot designate a contact as a VIP from the Avaya one-X Mobile application on your BlackBerry device. For instructions on how to designate VIPs, see the Avaya one-X Mobile Web User Guide, document number 18-602150.

You designate contacts as VIPs so that when the Avaya one-X Mobile Block feature is set to block non-VIP callers, the contacts you designated as VIPs ring through while all other callers are sent directly to your office voicemail. For information on how to change the block setting, see Change the block setting

on page 48.

Managing voicemail from the Call Log

If voicemail is associated with a call in the Call Log, you can listen to, save, or delete the voicemail associated with the call. A voicemail icon next to the call indicates the call has voicemail associated with it.

Listen to a voicemail message from the Call Log

To listen to a voicemail message from the Call Log:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call Log.

3. Click the trackball.

4. Highlight the call with the voicemail you want to hear.

5. Click the trackball.

6. Click Play or Replay, depending on whether the message has already been heard. The playback screen appears and the message begins to play.

7. Do one of the following:

● Press A to save the voicemail.

● Press Space to stop playback. Press Sp ace again to resume playback.

● Press Del to delete the voicemail.

8. When finished, click the trackball.

9. Click Close to close the Call Log.

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Using the Call Log

Save a voicemail message from the Call Log

To save a voicemail message from the Call Log without listening to it:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call Log.

3. Click the trackball.

4. Highlight the call with the voicemail you want to save.

5. Click the trackball.

6. Highlight Save Voicemail.

7. Click the trackball.

8. Click the trackball.

9. Click Close to close the Call Log.

Delete a voicemail message from the Call Log

You can delete the voicemail message only, leaving the call record in the Call Log, or you can delete both the voicemail message and the call record from the Call Log. You should delete voicemail sound files regularly to free mobile device memory.

To delete a voicemail message from the Call Log without listening to it:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Call Log.

3. Click the trackball.

4. Highlight the call with the voicemail you want to delete.

5. Click the trackball.

6. Do one of the following:

● To delete the voicemail but keep the call record, click Delete Voicemail.

● To delete both the voicemail and call record, click Delete Call.

7. Click the trackball.

8. Click Close to close the Call Log.

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Using the Contacts Feature

For BlackBerry devices, the primary source for contact information is the RIM Addresses application. You can initiate a call to anyone listed in the RIM Address screen, or use the Avaya one-X Mobile Web application to import them into the Avaya one-X Mobile Web Phonebook as a VIP. For more information about designating VIPs in the Web Phonebook, see the Avaya one-X Mobile Web User Guide, document number 18-602150.

Find contacts in RIM Addresses

To find a contact in the RIM Addresses application:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight RIM Addresses.

3. Click the trackball.

4. To find a specific contact, enter the first letter or two of the contact’s name in the Find field.

5. Highlight the contact.

6. Click the trackball to view contact details. You are now in the RIM Addresses application.

To make a call to a contact, see Make a call from your list of contacts page 23.

Add a contact

You can open the RIM Addresses application from Avaya one-X Mobile to add a contact to the RIM Addresses application.

To add a contact to the RIM Addresses application:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight RIM Addresses.

3. Click the trackball.

in RIM Addresses on

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Page 46

Using the Contacts Feature

4. Follow the standard RIM procedure to add a contact. See the user guide that came with your BlackBerry device.

Edit a contact

You can open the RIM Addresses application from Avaya one-X Mobile to edit a contact in the RIM Addresses application.

To edit a contact in the RIM Addresses application:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight RIM Addresses.

3. Click the trackball.

4. Follow the standard RIM procedure to edit a contact. See the user guide that came with your BlackBerry device.

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Using the Corporate Directory

The Avaya one-X Mobile Corporate Directory feature lets you search your company’ s Corporate Directory from your mobile device for contact information for anyone in your group, department, or company. The search results are displayed on your mobile device where you can add the contact to the list of RIM Addresses stored on your mobile device or place an Avaya one-X Mobile Call to the contact.

Using the Avaya one-X Mobile Web application, you can add the Corporate Directory conta ct as a VIP in the Avaya one-X Mobile Web Phonebook. For more information about designating VIPs in the Web Phonebook, see the Avaya one-X Mobile Web User Guide, document number 18-602150.

Search Corporate Directory for contact

To search the Corporate Directory for a contact:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Corporate Directory.

3. Click the trackball. A search criteria screen appears.

4. In the First Name field, enter the first few letter of the first name.

5. Enter search criteria in the Last Name and Department fields to use additional criteria in your search.

Note:

Note: You do not need to populate all search criteria fields.

6. Click the trackball.

7. Click Search. When the search is completed, the Directory search results screen appears.

8. Highlight the contact.

9. To view contact details, click the trackball.

10. Click View <name>. The complete contact record is provided.

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Using the Corporate Directory

To make a call to a contact in your Corporate Directory, see Make a call from the Corporate

Directory on page 24.

Add Corporate Directory contact to RIM Addresses

To add a Corporate Directory contact to the RIM Addresses application on your BlackBerry device:

1. Follow steps 1 through 7 in the procedure to Search Corporate Directory for contact page 47.

The Directory search results screen appears.

2. Highlight the contact you want to add to the RIM Addresses application.

3. Click the trackball.

4. Click Add to RIM Addresses.

Change the block setting

The Block feature, when set to Non-VIPs, allows VIP callers to ring through. All other callers are sent directly to your office voicemail. You designate contacts as VIPs in the Avaya one-X Mobile Web Phonebook. See the Avaya one-X Mobile Web User Guide, do cument number 18-602150, for more information.

Note:

Note: Avaya one-X Mobile Web is not available on your mobile device.

To change the block setting:

1. On the Avaya one-X Mobile Home screen, highlight Block.

2. Click the trackball.

3. Click Change Block. A screen appears showing the current block setting.

4. Click the trackball.

Note:

Note: On past BlackBerry devices, Change Option appears in a pop-up menu. Click

Change Option, and then click Off or Non-VIPs to change the block setting.

5. Do one of the following:

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● Click Off.

No calls are blocked. All calls, including non-VIPs, ring through.

● Click Non-VIPs.

Only calls from people you have designated as VIPs in your Phonebook ring through. All other callers are sent to your office voicemail.

6. Press the BlackBerry Back key.

7. Click Save.

Change the block setting

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Using the Corporate Directory

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Using Avaya one-X Mobile options in RIM applications

There are several Avaya one-X Mobile features that are available from the RIM native applications. You are able to use these Avaya one-X Mobile features without opening the Avaya one-X Mobile application on your mobile device.

Note:

Note: Avaya one-X Mobile must be run at least once since the last power down for

these options to be available.

Within the RIM Addresses application, the following Avaya one-X Mobile options are available:

● Call with one-X Mobile—you can make a call with Avaya one-X Mobile directly from the

RIM Addresses application.

● Corporate Directory—you can access the Corporate Directory directly from the RIM

Addresses application.

Within the RIM Messages application, the following Avaya one-X Mobile options are available:

● Call with one-X Mobile—you can make a call with Avaya one-X Mobile directly from the

RIM Messages application.

● one-X Mobile Voicemail—you can review, listen to, save, or delete voicemail messages

directly from the RIM Messages application.

● one-X Mobile Call Log—you can view the Avaya one-X Mobile Call Log directly from the

RIM Messages application.

Note:

Note: These options are also available within the RIM Phone application.

Make a call with Avaya one-X Mobile from the RIM Addresses application

To make a call with Avaya one-X Mobile from the RIM Addresses application:

1. Turn on your mobile device. The BlackBerry main screen appears.

2. Navigate to the RIM Addresses icon and launch the application. The RIM Address book opens.

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Using Avaya one-X Mobile options in RIM applications

3. To find a specific contact, enter the first letter or two of the contact’s name in the Find field.

4. Highlight the contact.

5. Press the BlackBerry Menu key.

6. Highlight Call with one-X Mobile.

7. Click the trackball.

8. Click OK.

9. Scroll to the phone you want to use to make the call.

10. Click the trackball. The call is initiated and the instructions screen appears.

11. Do one of the following:

● If the phone you chose to use is not your mobile phone, click OK.

● If the phone you chose to use is your mobile phone, an OK button does not appear on

the instruction screen. Wait for the phone to ring and then go to step 12.

12. Answer your phone and then press the 5 key.

13. Wait a moment. Your office phone system will connect you to the number you called.

Search Corporate Directory from the RIM Addresses application

To search the Corporate Directory from the RIM Addresses application:

1. Turn on your mobile device. The BlackBerry main screen appears.

2. Navigate to the RIM Addresses icon and launch the application. The RIM Address book opens.

3. Press the BlackBerry Menu key.

4. Click Corporate Directory. A search criteria screen appears.

5. Go to step 4 in Search Corporate Directory for contact

on page 47.

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Make a call with Avaya one-X Mobile from the RIM Messages application

To make a call with Avaya one-X Mobile from the RIM Messages application:

1. Turn on your mobile device. The BlackBerry main screen appears.

2. Navigate to the RIM Messages icon and launch the application. The RIM Messages appear.

3. Highlight the message from the contact you want to call.

4. Press the BlackBerry Menu key.

5. Highlight Call with one-X Mobile.

6. Click the trackball.

7. Click OK.

8. Go to step 6 in M

ake a call from the Home screen on page 21.

Listen to Avaya one-X Mobile Voicemail from the RIM Messages application

To access Avaya one-X Mobile voicemail from the RIM Messages application:

1. Turn on your mobile device. The BlackBerry main screen appears.

2. Navigate to the RIM Messages icon and launch the application.

3. Press the BlackBerry Menu key.

4. Highlight one-X Mobile Voicemail.

5. Click the trackball. The Avaya one-X Mobile New Voicemail inbox appears. Each voicemail entry shows the

time or date of the call, the duration of the message, and the caller’s name or number.

6. Go to step 5 in Listen to a

voicemail message on page 37.

See Listening to V Mobile New Voicemail inbox.

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

oicemail on page 37 for other tasks you can perform from the Avaya one-X

Page 54

Using Avaya one-X Mobile options in RIM applications

View the Avaya one-X Mobile Call Log from the RIM Messages application

To access the Avaya one-X Mobile Call Log from the RIM Messages application:

1. Turn on your mobile device. The BlackBerry main screen appears.

2. Navigate to the RIM Messages icon and launch the application.

3. Press the BlackBerry Menu key.

4. Highlight one-X Mobile Call Log.

5. Click the trackball. The Avaya one-X Mobile Call Log appears.

6. To make a call from the Call Log, see Make a call from the Call Log

See Using the Call Log Mobile Call Log.

on page 41 for other tasks you can perform from the Avaya one-X

on page 22.

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Changing the Mobile Device Settings

This chapter provides procedures for changing settings on your mobile device such as your corporate voicemail number or the extension associated with the mobile device.

Change the voicemail notification preference

You can change the voicemail notification preference to On, Urgent Only, or Off. Depending on the type of voicemail, you can choose to be notified via SMS whenever that particular type of voicemail arrives. Voicemail will appear in your Voicemail inbox and Call Log inbox no matter which voicemail notification preference you choose for your mobile device.

To change your voicemail notification preference:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Notification.

5. Click the trackball.

6. Highlight one of the following:

● On—you receive notification of all voicemail.

● Urgent only—you receive notification only of voicemail marked urgent.

● Off—you do not receive voicemail notification.

7. Click the trackball.

Change search sort order

Y ou can base the result s of a Corporate Directory search on either the first name or last name of the person you are searching for.

To change the search sort order:

1. On the Avaya one-X Mobile Home screen, click the trackball.

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Changing the Mobile Device Settings

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Search Sort Order.

5. Click the trackball.

6. Highlight one of the following:

● By First Name

● By Last Name

7. Click the trackball. The change to the sort results will be applied to your next set of search results.

Change the corporate voicemail number

The feature applies to devices that do not have a speaker or cannot play the audio file formats supported by Avaya one-X Mobile. Using a different corporate voicemail number provides an alternate way to play your voicemail.

To enter or edit your corporate voicemail number:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Corporate Voicemail.

5. Click the trackball.

6. Click Change Corporate Voicemail.

7. Click the trackball.

8. Enter the Corporate Voicemail number.

9. Click OK.

Change the Call Back preference

You can change the Call Back preference to your PBX or your mobile carrier.

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To change the Call Back preference:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Call Back Preferences.

5. Click the trackball.

6. Highlight one of the following:

● Call via PBX—your office telephone system will initiate a conference call between a

Send Calls destination and the number you are calling. This is the most economical way to make a call (since your mobile device only receives call).

● Call via Mobile Carrier—calls are placed through your mobile carrier.

7. Click the trackball.

Change the Call Back delay

You may need to increase the Call Back delay if your BlackBerry device does not ring during a Call Back.

To change the Call Back delay:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Call Back Delay.

5. Click the trackball.

6. Click Change Call Back Delay.

7. Click the trackball.

8. Enter the number of seconds for the Call Back delay.

9. Click OK.

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Changing the Mobile Device Settings

Exit and lock the application

You can exit and lock the Avaya one-X Mobile application. The next time you open the application, you must enter your corporate computer password.

To exit and lock the Avaya one-X Mobile application:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Application Lock.

5. Click the trackball.

6. Click Change Application Lock.

7. Click the trackball.

8. Click OK. The Avaya one-X Mobile application closes. The next time you open the application, you

will be required to enter your corporate computer password.

Change the extension associated with the mobile device

You can use your BlackBerry device in conjunction with a different office extension. To do so, you must provide a new corporate computer username and password.

To change the account and office extension associated with your mobile device:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Account.

5. Click the trackball.

6. Click Change Account.

7. Click OK.

8. Enter your corporate computer username.

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Change the Avaya one-X Mobile server protocol and URL

9. Click OK.

10. Enter your corporate computer password.

11. Click OK. The login progress dialog appears. When login is successful, a dialog appears st ating your

mobile phone will now work only with the new extension.

12. Click OK.

Change the Avaya one-X Mobile server protocol and URL

The Avaya one-X Mobile server protocol can be set to http or https. See your system administrator for the correct protocol for your system. You can also use this procedure to change the URL or IP address of your Avaya one-X Mobile server.

To change the Avaya one-X Mobile server protocol and URL:

1. On the Avaya one-X Mobile Home screen, click the trackball.

2. Highlight Settings.

3. Click the trackball. The Avaya one-X Mobile Settings screen appears.

4. Highlight Server.

5. Click the trackball.

6. Click Change Server URL. The server protocol screen appears.

7. To change the server protocol, highlight http or https.

8. Click the trackball. The URL/IP address screen appears.

9. To change the Avaya one-X Mobile server URL, enter the new URL or IP address of the server.

10. Click OK.

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Changing the Mobile Device Settings

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Index

APN settings for Cingular. . . . . . . . . . . . . . 12

APN settings for T-Mobile . . . . . . . . . . . . . 13

Automatic by Location

as a Send Calls destination . . . . . . . . . . . 30

Automatic by Schedule

as a Send Calls destination

create and edit settings . . . . . . . . . . . . . 16

Avaya one-X Mobile

. . . . . . . . . . . . . . . . . . . . . 17

starting

Avaya one-X Mobile Web. . . . . . . . . . . . .15, 16

. . . . . . . . . . . 29

BlackBerry internet connection type . . . . . . . . . . 9

Block . . . . . . . . . . . . . . . . . . . . . .15, 18

Block feature . . . . . . . . . . . . . . . . . . . 48

Call Back

defined. . . . . . . . . . . . . . . . . . . .16, 19

Call Back delay

. . . . . . . . . . . . . . . . . . . . . 57

change

Call Back preference

change. . . . . . . . . . . . . . . . . . . . . 56

Call Log . . . . . . . . . . . . . . . . . . . . .16, 41

add contact to Phonebook as VIP . . . . . . . . 43

add contact to RIM Addresses application . . . . 42

delete a call . . . . . . . . . . . . . . . . . . 42

delete voicemail . . . . . . . . . . . . . . . . 44

icons. . . . . . . . . . . . . . . . . . . . . . 41

listen to voicemail. . . . . . . . . . . . . . . . 43

make a call from . . . . . . . . . . . . . . . . 22

managing voicemail. . . . . . . . . . . . . . . 43

save voicemail . . . . . . . . . . . . . . . . . 44

contacts

Corporate Directory

Corporate Directory . . . . . . . . . . . . . . . . 15

add contact to RIM Addresses. . . . . . . . . . 48

make a call from . . . . . . . . . . . . . . . . 24

search for contact. . . . . . . . . . . . . . . . 47

corporate voicemail number

. . . . . . . . . . . . . . . . . . . . . 56

change

. . . . . . . . . . . . . . . 47

download application OTA . . . . . . . . . . . . . 10

extension associated with device

change . . . . . . . . . . . . . . . . . . . . . 58

Find Contacts . . . . . . . . . . . . . . . . . . . 15

Home menu . . . . . . . . . . . . . . . . . . . . 18

Home screen

description of . . . . . . . . . . . . . . . . . . 18

make a call from. . . . . . . . . . . . . . . . . 21

picture of . . . . . . . . . . . . . . . . . . . . 17

icons

. . . . . . . . . . . . . . . . . . . . . 41

call log

voicemail . . . . . . . . . . . . . . . . . . . . 37

install application from PC. . . . . . . . . . . . . . 11

lock the application . . . . . . . . . . . . . . . . . 58

make a call

from contacts in RIM addresses application

from the Call Log . . . . . . . . . . . . . . . . 22

from the Corporate Directory . . . . . . . . . . . 24

from the Home screen . . . . . . . . . . . . . . 21

from Voicemail inbox . . . . . . . . . . . . . . 21

with the Quick Entry feature . . . . . . . . . . . 25

. . . . 23

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Index

New Voicemail. . . . . . . . . . . . . . . . . . . 18

Phonebook . . . . . . . . . . . . . . . . . . . . 15

pre-installation requirements . . . . . . . . . . . . . 7

Quick Entry . . . . . . . . . . . . . . . . . . . . 19

make a call. . . . . . . . . . . . . . . . . . . 25

RIM Addresses application . . . . . . . . . . . .23, 45

add a contact. . . . . . . . . . . . . . . . .45, 46

edit a contact. . . . . . . . . . . . . . . . . . 46

find a contact. . . . . . . . . . . . . . . . . . 45

one-X Mobile options . . . . . . . . . . . . . . 51

RIM Messages application

one-X Mobile options . . . . . . . . . . . . . . 51

defined

. . . . . . . . . . . . . . . . . . . . . 15

Visual Voicemail . . . . . . . . . . . . . . . . . . 15

Voicemail

as a Send Calls destination

delete message . . . . . . . . . . . . . . . . . 39

forward via email . . . . . . . . . . . . . . . . 16

icons . . . . . . . . . . . . . . . . . . . . . . 37

listening to . . . . . . . . . . . . . . . . . . . 37

reply via email. . . . . . . . . . . . . . . . . . 16

save message . . . . . . . . . . . . . . . . . 38

Voicemail inbox

make a call from

voicemail notification preference. . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . 30

search sort order. . . . . . . . . . . . . . . . . . 55

Send Calls

. . . . . . . . . . . . . . . . . . . .16, 18

defined

Send Calls destinations . . . . . . . . . . . . . . 29

add custom destination . . . . . . . . . . . . . 31

automatic by location . . . . . . . . . . . . .30, 34

automatic by schedule . . . . . . . . . . . .29, 34

custom. . . . . . . . . . . . . . . . . . . . . 29

delete a destination . . . . . . . . . . . . . . . 31

edit a destination . . . . . . . . . . . . . . . . 32

office and mobile . . . . . . . . . . . . . . . . 29

quick entry . . . . . . . . . . . . . . . . . .29, 33

select . . . . . . . . . . . . . . . . . . . . . 30

voicemail. . . . . . . . . . . . . . . . . . .30, 33

server protocol

change. . . . . . . . . . . . . . . . . . . . . 59

switch a call to your mobile device . . . . . . . . . 27

switch a call to your office phone . . . . . . . . . . 26

URL

change. . . . . . . . . . . . . . . . . . . . . 59

VIPs

62 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Avaya One-X for RIM Blackberry User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Inst alling the Application on Your Mobile Device

Pre-installation requirements

Set up your account

Identify the BlackBerry Connection Type

Download the application Over the Air (OTA) to your BlackBerry device

Install the application from your PC (via USB)

Set up a WAP Access Point Name (APN)

APN settings for Cingular

Log in for first-time use

APN settings for T-Mobile

Getting Started

Key Features

About Avaya one-X Mobile Web

About this Guide

Start the Application

Avaya one-X Mobile Home screen

Avaya one-X Mobile Home menu

Making Calls Using the Call Feature

Overview of the Avaya one-X Mobile Call Feature

Make a call from the Home screen

Make a call from your Voicemail inbox

Make a call from the Call Log

Make a call from your list of contacts in RIM Addresses

Make a call from the Corporate Directory

Make a call from a Quick Entry number

Switch from your mobile device to your office phone

Switch from your office phone to your mobile device

Managing Incoming Calls Using the Send Calls Feature

About Send Calls Destinations

Select the phones to which calls are routed

Add a phone to which calls are routed

Delete a phone to which calls are routed

Edit a phone number to which calls are routed

Set a Quick Entry number to which calls are rout ed

Send all calls to voicemail

Route calls as defined by Automatic by Schedule

Route calls as defined by Automatic by Location

Listening to Voicemail

Listen to a voicemail message

Save a voicemail message

Delete a voicemail message

Using the Call Log

View the Call Log

Delete a call

Add the contact to your RIM Addresses

Add the contact to your Phonebook as a VIP

Managing voicemail from the Call Log

Listen to a voicemail message from the Call Log

Save a voicemail message from the Call Log

Delete a voicemail message from the Call Log

Using the Contacts Feature

Find contacts in RIM Addresses

Add a contact

Edit a contact

Using the Corporate Directory

Search Corporate Directory for contact

Add Corporate Directory contact to RIM Addresses

Change the block setting

Using Avaya one-X Mobile options in RIM applications

Make a call with Avaya one-X Mobile from the RIM Addresses application

Search Corporate Directory from the RIM Addresses application

Make a call with Avaya one-X Mobile from the RIM Messages application

Listen to Avaya one-X Mobile Voicemail from the RIM Messages application

View the Avaya one-X Mobile Call Log from the RIM Messages application

Changing the Mobile Device Settings

Change the voicemail notification preference

Change search sort order

Change the corporate voicemail number

Change the Call Back preference

Change the Call Back delay

Exit and lock the application

Change the extension associated with the mobile device

Change the Avaya one-X Mobile server protocol and URL

Index