Avaya One-X for RIM Blackberry User Manual

Avaya one-X™ Mobile User Guide for RIM BlackBerry

18-602148

Issue 1

November 2007

Notice

While reasonable efforts were made to ensure that the infor mation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758.

To locate this document on our Web site, simply go to http://

www.avaya.com/support and search for the document number in the

search box. Documentation disclaimer

Avaya Inc. is not responsible for any modifications, addition s, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or informa tion described or o ff ered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warran ty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyrigh t and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense un der the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report pro blems or t o ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

Installing the Application on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . 7

Pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Identify the BlackBerry Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . 9

Download the application Over the Air (OTA) to your BlackBerry device . . . . . . . . 10

Install the application from your PC (via USB) . . . . . . . . . . . . . . . . . . . . . . 11

Set up a WAP Access Point Name (APN) . . . . . . . . . . . . . . . . . . . . . . . . . 12

APN settings for Cingular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

APN settings for T-Mobile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About Avaya one-X Mobile Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Start the Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya one-X Mobile Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Avaya one-X Mobile Home menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Making Calls Using the Call Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview of the Avaya one-X Mobile Call Feature. . . . . . . . . . . . . . . . . . . . . 20

Make a call from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Make a call from your Voicemail inbox. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Make a call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Make a call from your list of contacts in RIM Addresses . . . . . . . . . . . . . . . . . 23

Make a call from the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 24

Make a call from a Quick Entry number . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Switch from your mobile device to your office phone . . . . . . . . . . . . . . . . . . 26

Switch from your office phone to your mobile device . . . . . . . . . . . . . . . . . . 27

Managing Incoming Calls Using the Send Calls Feature . . . . . . . . . . . . . . . . . . . 29

About Send Calls Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Select the phones to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . 30

Add a phone to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Delete a phone to which calls are routed . . . . . . . . . . . . . . . . . . . . . . . . . 31

Edit a phone number to which calls are routed . . . . . . . . . . . . . . . . . . . . . . 32

Set a Quick Entry number to which calls are routed . . . . . . . . . . . . . . . . . . . 33

Send all calls to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 3

Contents

Route calls as defined by Automatic by Schedule . . . . . . . . . . . . . . . . . . . . 34

Route calls as defined by Automatic by Location. . . . . . . . . . . . . . . . . . . . . 34

Listening to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Listen to a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Save a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Delete a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

View the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Add the contact to your RIM Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Add the contact to your Phonebook as a VIP . . . . . . . . . . . . . . . . . . . . . . . 43

Managing voicemail from the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Listen to a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . 43

Save a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . . 44

Delete a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . 44

Using the Contacts Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Find contacts in RIM Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Add a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Edit a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Search Corporate Directory for contact . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Add Corporate Directory contact to RIM Addresses . . . . . . . . . . . . . . . . . . . 48

Change the block setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Avaya one-X Mobile options in RIM applications . . . . . . . . . . . . . . . . . . . 51

Make a call with Avaya one-X Mobile from the RIM Addresses application . . . . . . . 51

Search Corporate Directory from the RIM Addresses application . . . . . . . . . . . . 52

Make a call with Avaya one-X Mobile from the RIM Messages application . . . . . . . 53

Listen to Avaya one-X Mobile Voicemail from the RIM Messages application . . . . . 53

View the Avaya one-X Mobile Call Log from the RIM Messages application . . . . . . 54

Changing the Mobile Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Change the voicemail notification preference. . . . . . . . . . . . . . . . . . . . . . . 55

Change search sort order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Change the corporate voicemail number . . . . . . . . . . . . . . . . . . . . . . . . . 56

4 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Contents

Change the Call Back preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Change the Call Back delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Exit and lock the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Change the extension associated with the mobile device . . . . . . . . . . . . . . . . 58

Change the Avaya one-X Mobile server protocol and URL . . . . . . . . . . . . . . . . 59

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Contents

6 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Inst alling the Application on Your Mobile Device

This chapter provides the procedures to install the Avaya one-X™ Mobile application on your BlackBerry device by either downloading it Over the Air (OTA) or using your PC and the BlackBerry Desktop Manager . Also provided is the procedure to set up your account which must be performed before you can use the Avaya one-X Mobile application.

Pre-installation requirements

Before you begin the installation:

● You must know your mobile carrier, mobile device manufacturer, model name, and model

number.

● You must set up your Avaya one-X Mobile account. See Set up your account on page 8.

After you set up your account on the Avaya one-X Mobile Web site, an SMS message is sent to your mobile device. The message provides instructions that include the URL to the page on APP.AVAYA.COM that corresponds to your carrier and device model.

● You must know the type of internet connection your enterprise uses. See Identify the

BlackBerry Connection Type on page 9 for more information.

● Determine the installation method you want to use to install the Avaya one-X Mobile

application on your BlackBerry device. You can download the application Over the Air (OTA) or install it from your PC. See Download the application

BlackBerry device on page 10 and Install the application from your PC (via USB) on

page 11 for more information.

● You should know how to:

Navigate your device’s menus

Input upper and lower case text, numbers, symbols, and any special characters included in your password

Find, Launch, and use your device’s internet browser to go to a specific URL

Install downloaded applications to your device

Over the Air (OTA) to your

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 7

Installing the Application on Your Mobile Device

Note:

Note: On newer BlackBerry devices, the button used to select and highlight information

is referred to as a trackball. On past BlackBerry devices, the button used to select and highlight information is referred to as a trackwheel. The procedures in this document use the term trackball.

Set up your account

Before you begin using Avaya one-X Mobile W eb or Avaya one-X Mobile on your mobile device, you must log in to the Avaya one-X Mobile W eb site and set up your account. The proce dures to log in to the Avaya one-X Mobile Web site for the first time and set up your account are provided in this section.

Note:

Note: It is recommended that you perform this procedure before downloading the

application to your mobile device. After you set up your account, an SMS message is sent to your mobile device. The message contains instructions and a link to download the Avaya one-X Mobile application.

You will need to know the following information in order to successfully set up your account:

● Avaya one-X Mobile Web site address or URL

● corporate computer username and password

● unique ID for your desk phone (required only for shared extensions; appears on your desk

phone screen)

● Unity Connections username and password (required only if your corporate voicemail

system uses Unity Connections)

● Avaya Modular Messaging mailbox password (required only if your corporate voicemail

system uses Avaya Modular Messaging)

● 10-digit number of the mobile phone you want to use with Avaya one-X Mobile

● Mobile phone carrier

● Mobile phone manufacturer (is often listed in the battery compartment of mobile phones)

● Mobile phone model (is often listed in the battery compartment of mobile phones)

To log in to the Avaya one-X Mobile Web site for the first time and set up your account:

1. Open the Web browser on your PC.

2. Using http or https as advised by your system administrator, go to your corporate URL for the Avaya one-X Mobile Server.

The Avaya one-X Mobile Web site login page appears.

3. In the Username field, enter your corporate computer username.

8 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Identify the BlackBerry Connection Type

4. In the Password field, enter your corporate computer password.

5. Click the Log In button.

6. Perform one of the following steps:

● If you have a shared phone extension, you are prompted to identify your desk phone.

Select the option that exactly matches the message on the screen of you r desk phone, and then click the OK button.

● If your corporate voicemail system uses Unity Connection, you are prompted for the

Unity Connection username and password. Enter the Unity Connection username and password, and then click the OK button.

● If your corporate voicemail system uses Avaya Modular Messaging, you are prompted

for the Avaya Modular Messaging mailbox password. Enter the Avaya Modular Messaging mailbox password, and then click the OK button.

The End User License Agreement appears.

7. Read the license agreement, and then click the Accept button. The Avaya one-X Mobile Setup page appears.

8. Enter your 10-digit mobile device number, and then click the Next button.

9. Select your mobile carrier from the drop-down menu, and then click the Next button.

10. Select your mobile manufacturer from the drop-down menu, and then click the Next button.

11. Select your mobile model from the drop-down menu, and then click the Next button.

12. Turn off your mobile device.

Note:

Note: Be sure to turn your mobile device off.

13. Click the Office Voicemail Network Test button. This test may take up to 10 seconds. When the network test is successfully finished, an

SMS message is sent to your mobile device. The message contains instru ctions and a link to download the Avaya one-X Mobile application.

14. See Identify the BlackBerry Connection Type

on page 9.

Identify the BlackBerry Connection Type

Your BlackBerry Enterprise Server (BES) administrator will have chosen an internet security configuration that is appropriate for your enterprise. The BES can be configured to allow one of the following types of internet connections:

● Direct TCP

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Installing the Application on Your Mobile Device

● Mobile Data System (MDS)

Before proceeding with the BlackBerry installation, you must determine which type of internet connection is appropriate for your enterprise. After you determine this, continue with Download

the application Over the Air (OTA) to your BlackBerry device on page 10.

Download the application Over the Air (OTA) to your BlackBerry device

Use this procedure to install the Avaya one-X Mobile application on your BlackBerry device Over the Air (OTA).

1. Open the Web browser on your BlackBerry device.

2. Enter the URL for Avaya one-X Mobile that is appropriate for your mobile device. There are three ways to identify this URL as follows:

● Use the URL that was provided in the SMS message you received on your mobile

device after you set up your Avaya one-X Mobile account. This URL is to the specific page on APP.AVAYA.COM that corresponds to your carrier and device model.

● At any time you can use your account on Avaya one-X Mobile W eb to send yourself an

SMS message with the URL to the specific page on APP.AVAYA.COM, as follows:

a. Log in to your Avaya one-X Mobile Web account on your PC. b. Navigate to Manage Mobile. c. Click on the Update one-X Mobile button. This will send an SMS message to your

BlackBerry device containing the Avaya one-X Mobile installation URL.

● Use the Web browser on your BlackBerry device to install the URL as follows:

a. Go to the getapp page on your Avaya one-X Mobile server, www.<your one-X

Mobile server>/getapp.

b. Follow the page navigation, selecting the carrier, manufacturer, and device model

that is appropriate for your BlackBerry device.

c. On the Download page, under Category: Public, select the appropriate version.

3. Select the TCP or MDS connection type that is appropriate for your enterprise. See

Identify the BlackBerry Connection Type

on page 9 for more information.

10 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

4. Click on the .jad file. The following screen appears:

5. Click Download.

Install the application from your PC (via USB)

The download progress bar appears. After the download is complete, the message, The application was successfully installed appears.

6. Click OK.

7. Exit the browser.

8. See Set up a WAP Access Point Name (APN)

on page 12.

Install the application from your PC (via USB)

Use this procedure to install the Avaya one-X Mobile application on your BlackBerry device using your PC and the BlackBerry Desktop Manager. This procedure includes the steps to download the Avaya one-X Mobile installation file to your PC and then use the BlackBerry Desktop Manager to install the application on your BlackBerry device.

Note:

Note: Before proceeding with this procedure, ensure that the BlackBerry Desktop

Manager is installed on your PC.

1. Open the Web browser on your PC.

2. Go to the getapp page on your Avaya one-X Mobile server, www.<your one-X Mobile server>/getapp.

3. Follow the page navigation, selecting the carrier, manufacturer, and device model that is appropriate for your BlackBerry device.

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Installing the Application on Your Mobile Device

4. On the Download page, under Category: Public, select the appropriate version and connection type (TCP or MDS).

5. Download the .zip file to your PC.

6. Unzip the .zip file into a temporary folder. You should see two files—a .alx file and a .cod file.

7. Connect your BlackBerry device to your computer via a USB cable.

8. Launch your BlackBerry Desktop Manager.

9. Click on the Application loader.

10. Follow the installation instructions to install the .alx and .cod files you downloaded to the temporary folder on your PC.

11. See Set up a WAP Access Point Name (APN)

on page 12.

Set up a WAP Access Point Name (APN)

Sample ANP setup instructions are provided in this section. However, before you make any APN changes, be sure to verify the settings with your BlackBerry administrator.

APN settings for Cingular

To set up an APN for Cingular carrier:

1. On the main page of your BlackBerry mobile device, select Settings > Options > Advanced Options > TCP.

2. For Cingular APN, type in lower-case letters wap.cingular.

3. For Username for APN, type in all upper-case letters WAP@CINGULARGPRS.COM.

Note:

Note: For upper-case letters, hold the CAP key. For the @ symbol, hold the ALT key

and press @.

4. For Password for APN, type in all upper-case letters CINGULAR1.

Note:

Note: For 1, hold the ALT key and press 1.

5. Select Save.

6. Go to the Main menu.

7. Turn wireless off.

12 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Log in for first-time use

8. Turn power off on the device.

9. Pull the battery out, wait for 30 to 60 seconds, and then put the battery back in.

10. Turn the power on.

11. Turn wireless on.

12. See Log in for first-time use

APN settings for T-Mobile

To set up an APN for T-Mobile carrier:

1. On the main page of your BlackBerry mobile device, select Settings > Options > Advanced Options > TCP.

2. For T-Mobile APN, type in lower-case letters wap.voicestream.com.

3. For Username for APN, leave blank.

4. For Password for APN, leave blank.

5. Select Save.

6. Go to the Main menu.

7. Turn wireless off.

8. Turn power off on the device.

9. Pull the battery out, wait for 30 to 60 seconds, and then put the battery back in.

10. Turn the power on.

on page 13.

11. Turn wireless on.

12. See Log in for first-time use

on page 13.

The first time you launch the Avaya one-X Mobile application on your BlackBerry device, you must log in with your corporate computer username and password.

See your system administrator for the URL for the Avaya one-X Mobile server and the protocol (http or https) you should use when logging in for this first time.

Note:

Note: Before you can log in to the Avaya one-X Mobile application on your mobile

device, you must set up your account on Avaya one-X Mobile Web. See Set up

your account on page 8.

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Installing the Application on Your Mobile Device

To log in for the first time:

1. On the BlackBerry main screen, highlight Avaya one-X Mobile and click the trackball.

Note:

Note: On some BlackBerry devices, the Avaya one-X Mobile application is located in

the applications folder.

A dialog box may appear requesting confirmation that you want to allow Avaya one-X Mobile to access different device resources, such as phone logs.

2. If the dialog box to confirm access to different features of your BlackBerry device appears, click the checkbox for Don’t ask this again, and then click Yes.

The Avaya one-X Mobile server protocol dialog box appears.

3. Highlight the protocol (http or https) that is appropriate for yo ur Av aya one-X Mobile server configuration, and click the trackball.

The URL or IP address dialog box appears.

4. Enter the URL or IP address of the Avaya one-X Mobile server.

5. Highlight OK, and click the trackball. The corporate computer username dialog box appears.

6. Enter your corporate computer username. This entry is case sensitive.

7. Highlight OK, and click the trackball. The corporate computer password dialog box appears.

8. Enter your corporate computer password. This entry is case sensitive.

9. Highlight OK, and click the trackball. A dialog box may appear regarding the application trying to connect to the server.

10. If the dialog box requesting confirmation to connect to the server appears, click the checkbox for Don’t ask this again for all http connections, and then click Allow this connection.

A dialog box appears stating Logging in. Please wait. Once the login is complete, the Avaya one-X Mobile Home screen appears. See Start the Application

on page 17 for a

picture of the Avaya one-X Mobile Home screen.

14 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Getting Started

Avaya one-X Mobile equips your BlackBerry device with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail messages in any order, look up information in your company’s corporate directory, and even block calls from everyone but the people you want to hear from most.

Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s network that provides additional features to help you manage your work calls, availability, and voicemail messages. This user guide describes how to use Avaya one-X Mobile. For more information about Avaya one-X Mobile Web, see About Avaya one-X and the Avaya one-X™ Mobile Web User Guide, document number 18-602150.

Key Features

Avaya one-X Mobile provides the following key features:

Mobile Web on page 16

● Visual Voicemail —Visual Voicemail provides many of the best features of email to the

review and management of your office voicemail. Both the new and saved voicemail inboxes show the current state of the messages left in your office voicemail account. You can review in any order, listen to, save, or delete voicemail messages in the Avaya one-X Mobile application. The voicemail in the Avaya one-X Mobile application is a reflection of the voicemail on your office phone. Any change made to the office voicemail is reflected in both the Avaya one-X Mobile application and in your office voicemail. See Listening to

Voicemail on page 37 for more information.

● Find Contacts, Corporate Directory, Phonebook, and Block — For Avaya one-X

Mobile for BlackBerry devices, your primary source for contact information is the RIM Addresses application. You can find contacts in the RIM Addresses application or search your Corporate Directory from your BlackBerry device. You can add contacts from your Corporate Directory directly to the RIM Addresses application. Use the Phonebook feature in the Avaya one-X Mobile Web application to designate key contacts—co-workers, clients, friends, or family members—as VIPs. When Block on the Avaya one-X Mobile Home screen is set to block non-VIP callers, VIPs ring through while all other callers are sent directly to your office voicemail. See Using the

Using the Corporate Directory

Mobile Web User Guide, document number 18-602150, for more information about designating VIPs in the Phonebook.

on page 47 for more information. See the Avaya one-X™

Contacts Feature on page 45 and

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 15

Getting Started

● Send Calls — The Send Calls feature routes all calls coming into your work number out to

● Call Log — The Call Log shows detailed information about calls to and from your work

● Call — The Avaya one-X Mobile Call feature allows you to place a call from any phone

one or more phones of your choice. With this feature, you need only one work phone number—rather than a home number, office number, and hotel number while on business trips—to receive all your personal and business calls. When you’re particularly busy, you can choose to send all work calls directly to your office voicemail system. Voicemail messages are left on your office voicemail system, not on the voicemail system of your mobile device. The Send Calls feature can also route call to dif ferent phones automatically according to a schedule you define in Avaya one-X Mobile Web. See Managing Incoming

Calls Using the Send Calls Feature on page 29 for more information.

phone number, information that’s especially useful if you bill directly for your time. From the Call Log, you can also add contact information directly to your Phonebo ok for use with the VIP and Block features, or directly initiate an Avaya one-X Mobile call to any caller or number you called. See Using the Call Log

on page 41 for more information.

through your office phone system. This feature provides the following advantages:

Your caller ID is always your work phone number, regardless of the phone you are calling from—such as your mobile, home, hotel room, or client’s conference room phones.

All calls placed using the Avaya one-X Mobile Call feature appear in your Call Log, making tracking and billing easier.

You can use any phone and still benefit from special rate plans for calls made from your office phone system.

See Making Calls

Using the Call Feature on page 19 for more information.

About Avaya one-X Mobile Web

Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by taking advantage of the larger computer screens and faster network connections available with laptop computers and desktop computers. Changes you make to settings, voicemail messag es, calls, and contact information on Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa. You have already used Avaya one-X Mobile Web to sign up for the A vaya one-X Mobile service.

Avaya one-X Mobile Web also provides additional features not available in Avaya one-X Mobile. They are the ability to:

● Reply to and forward voicemail messages via email

● Create and edit settings in Automatic by Schedule—a feature that manages your incoming

calls according to a schedule you define

For more information about Avaya one-X Mobile Web, see the Avaya one-X™ Mobile Web User Guide, document number 18-602150.

16 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

About this Guide

The procedures provided in this guide assume you are familiar with your mobile device user interface and operation. You should be able to scroll, highlight, enter text, and select items in a list and onscreen buttons. For more information about how to perform these tasks, see the user guide that came with your mobile device.

Note:

Note: On newer BlackBerry devices, the button used to select and highlight information

is referred to as a trackball. On past BlackBerry devices, the button used to select and highlight information is referred to as a trackwheel. The procedures in this document use the term trackball.

Start the Application

About this Guide

To start the Avaya one-X Mobile application:

1. Turn on your mobile device. The Avaya one-X Mobile icon appears on the main screen.

Note:

Note: On some BlackBerry devices, the Avaya one-X Mobile application is located in

the applications folder.

2. Navigate to the Avaya one-X Mobile icon and launch the application. The Avaya one-X Mobile Home screen appears.

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Getting Started

Avaya one-X Mobile Home screen

The Home screen provides the following information:

● Send Calls to — lists the phones currently designated to ring when a call comes in to your

office phone. If you chose to send all calls to voicemail, Voicemail appears and all calls, including those from VIPs, are sent directly to voicemail. Your device will not ring.

● New Voicemail —shows the number of new voicemail messages. If you have more

messages than can be downloaded to your mobile device, the New Voicemail status shows a ratio. The first number is the number of your most recent messages currently stored on your mobile device. The second number is the total number of new voicemail messages in your voicemail account. More messages are downloaded as you delete the messages on your mobile device.

● Block — shows the current setting of the Block feature. When set to Off, no calls are

blocked. All calls, including non-VIPs, ring through. When set to Non-VIPs, only calls from people you have designated as VIPs in your Phonebook ring through. All other ca ller s are sent to your office voicemail.

Avaya one-X Mobile Home menu

Click the trackball to open the Home menu. The menu options available depend on the item currently highlighted on the Home screen. Some options always appear on the Home menu, including:

● Call

● Call Log

● Corporate Directory

● Saved Voicemail

● RIM Addresses

● Settings

● Refresh

18 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Making Calls Using the Call Feature

When you make a call from your BlackBerry device using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call feature. The Call feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call. Although the phone you most frequently use will probably be your mobile device, you can use any of the phones defined in your list of Send Calls destinations. See Managing Incoming Calls Using the Send Calls

Feature on page 29 for more information about the Send Calls feature. In addition, the Call

feature also provides Quick Entry which is a feature that allows you to place a call from a phone that you want to use immediately, but are unlikely to use frequently in the future—for example, a direct dial hotel room phone or a phone in a client’s meeting room.

You can make a call using the Avaya one-X Mobile Call feature from the following locations within the Avaya one-X Mobile application:

● Home screen

● New Voicemail

● Saved Voicemail

● RIM Addresses (in the RIM Phone application)

● Call Log

● Corporate Directory search results

You begin the call by selecting Call. On the Avaya one-X Mobile Home screen, you are prompted to enter the number. From the other locations, the number is the Voicemail, Call Log, or contact entry highlighted when you selected Call. You then select the phone you want to use. Although this will usually be your mobile device, it can be any phone. The selected phone rings. You answer the phone and press the 5 key , and then the call is connected. Se e Overview of the

Avaya one-X Mobile Call Feature on page 20 for a further description of the Avaya one-X

Mobile Call feature.

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