Avaya one-X Deskphone SIP 9620, one-X Deskphone SIP 9620L, one-X Deskphone SIP 9620C, 9620, 9620C User Manual

A vaya one-X® Deskphone SIP 9620, 9620C,
9620L IP Telephone User Guide

Release 2.6.7

16-601945

Issue 7

March 2012

©

2012 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves the
right to make changes and corrections to the information in this
document without the obligation to notify any person or organization of
such changes.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published by Avaya in varying
mediums which may include product information, operating instructions
and performance specifications that Avaya generally makes available
to users of its products. Documentation does not include marketing
materials. Avaya shall not be responsible for any modifications,
additions, or deletions to the original published version of
documentation unless such modifications, additions, or deletions were
performed by Avaya. End User agrees to indemnify and hold harmless
Avaya, Avaya's agents, servants and employees against all claims,
lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation,
to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web
sites referenced within this site or documentation provided by Avaya.
Avaya is not responsible for the accuracy of any information, statement
or content provided on these sites and does not necessarily endorse
the products, services, or information described or offered within them.
Avaya does not guarantee that these links will work all the time and has
no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on its Hardware and Software
(“Product(s)”). Refer to your sales agreement to establish the terms of
the limited warranty. In addition, Avaya’s standard warranty language,
as well as information regarding support for this Product while under
warranty is available to Avaya customers and other parties through the
Avaya Support Web site:
you acquired the Product(s) from an authorized Avaya reseller outside
of the United States and Canada, the warranty is provided to you by
said Avaya reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE,
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,
ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER
(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH
AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED
FROM ANYONE OTHER THAN A V A Y A, AN A V A Y A AFFILIA TE OR AN
AVAYA AUTHORIZED RESELLER; AVAYA RESERVES THE RIGHT
TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE
USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY
INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR
AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF
YOURSELF AND THE ENTITY FOR WHOM YOU ARE INST ALLING,
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER
REFERRED TO INTERCHANGEABL Y AS “YOU” AND “END USER”),
AGREE TO THESE TERMS AND CONDITIONS AND CREATE A

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE

http://support.avaya.com. Please note that if

BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of
capacity for which the license is granted will be one (1), unless a
different number of licenses or units of capacity is specified in the
Documentation or other materials available to End User. “Designated
Processor” means a single stand-alone computing device. “Server”
means a Designated Processor that hosts a software application to be
accessed by multiple users. “Software” means the computer programs
in object code, originally licensed by Avaya and ultimately utilized by
End User, whether as stand-alone Products or pre-installed on
Hardware. “Hardware” means the standard hardware originally sold by
Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless
a different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established
by Avaya specifically for this purpose.

Shrinkwrap License (SR). Customer may install and use the Software
in accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
(see “Third-party Components” for more information).

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, or Hardware
provided by Avaya. All content on this site, the documentation and the
Product provided by Avaya including the selection, arrangement and
design of the content is owned either by Avaya or its licensors and is
protected by copyright and other intellectual property laws including the
sui generis rights relating to the protection of databases. You may not
modify, copy, reproduce, republish, upload, post, transmit or distribute
in any way any content, in whole or in part, including any code and
software unless expressly authorized by Avaya. Unauthorized
reproduction, transmission, dissemination, storage, and or use without
the express written consent of Avaya can be a criminal, as well as a
civil offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product
may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit
rights to use certain portions of the Product (“Third Party Terms”).
Information regarding distributed Linux OS source code (for those
Products that have distributed the Linux OS source code), and
identifying the copyright holders of the Third Party Components and the
Third Party Terms that apply to them is available on the A vaya Support
Web site:

T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539, 746674,
747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I. No.
9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic of
Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1 010
057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea Pat.
Nos. KR201211B1, KR226206B1, 402252; People's Republic of China
Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023, 218409;
Russian Federation Pat. Nos. 2206118, 2214620, 2221268; additional
patent applications are pending

http://support.avaya.com/Copyright.

2 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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Preventing Toll Fraud

“T oll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of Toll Fraud associated with
your system and that, if Toll Fraud occurs, it can result in substantial
additional charges for your telecommunications services.

Avaya Toll Fraud Intervention

If you suspect that you are being victimized by T oll Fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at [phone] for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [e-mail].

Trademarks

All non-Avaya trademarks are the property of their respective owners,
and “Linux” is a registered trademark of Linus Torvalds.

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support Web site:

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems
or to ask questions about your Product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya W eb site:

FCC/Industry Canada Radiation Exposure Statement

This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.

Warning

The handset receiver contains magnetic devices that can attract small
metallic objects. Care should be taken to avoid personal injury.

http://support.avaya.com. Suspected security

http://support.avaya.com.

http://support.avaya.com.

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 3

4 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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Contents

Chapter 1: Introduction to the 9620/9620C/9620L SIP Deskphone.................................

Overview...................................................................................................................................................

Navigation tips...........................................................................................................................................

About icons...............................................................................................................................................

Presence Icons for 9620L and 9620C Deskphones.........................................................................

Administrative messages..........................................................................................................................

Telephone stand........................................................................................................................................

Chapter 2: Avaya Menu.......................................................................................................

Options & Settings....................................................................................................................................

Setting the Phone Screen on calling................................................................................................

Setting the Phone Screen on ringing................................................................................................

Displaying call timers........................................................................................................................

Setting redial options........................................................................................................................

Configuring visual alerts...................................................................................................................

Setting the audio path......................................................................................................................

Setting dialing options......................................................................................................................

Personalizing button labels..............................................................................................................

Adjusting the brightness or contrast of the display...........................................................................

Turning button click sounds on and off.............................................................................................

Turning error tones on or off.............................................................................................................

Changing the ring pattern.................................................................................................................

Setting a call pickup ring tone..........................................................................................................

Setting call pickup alerting indication...............................................................................................

Turning automatic gain control on or off...........................................................................................

About administering audio equalization............................................................................................

Selecting handset audio equalization...............................................................................................

Changing the background logo........................................................................................................

Integrating other applications with your phone.................................................................................

Changing the language....................................................................................................................

Setting the time format.....................................................................................................................

Setting up speed dialing...................................................................................................................

Setting up favorites...........................................................................................................................

Changing the skin.............................................................................................................................

Chapter 3: Answering a call...............................................................................................

Sending an incoming call directly to voice mail.........................................................................................

Ignoring an incoming call..........................................................................................................................

Putting a call on hold.................................................................................................................................

Transferring a call.....................................................................................................................................

Muting a call..............................................................................................................................................

Chapter 3: Making a call.....................................................................................................

Making an emergency call........................................................................................................................

Speed dialing a person.............................................................................................................................

Autodialing a pre-assigned number..........................................................................................................

Making a call using edit dialing.................................................................................................................

9
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15

17
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24
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27
28
28
29
30
31
31
32
33

35
36
36
36
37
37

39
39
40
40
41

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 5

Redialing a number...................................................................................................................................

Calling a person from the contacts list......................................................................................................

Calling a person from the call log..............................................................................................................

Calling a person from the directory...........................................................................................................

Chapter 4: About forwarding calls....................................................................................

Send All Calls............................................................................................................................................

Forwarding calls........................................................................................................................................

Turning off call forwarding.........................................................................................................................

Chapter 5: Using the conference feature..........................................................................

Setting up a conference call......................................................................................................................

Adding a person on hold to a conference call...........................................................................................

Putting a conference call on hold..............................................................................................................

Chapter 6: Using bridged call appearances.....................................................................

Answering a call on a bridged line............................................................................................................

Joining a call on a bridged line..................................................................................................................

Making an outgoing call on a bridged line.................................................................................................

Excluding others from bridging onto your call...........................................................................................

Transferring a bridged call to its own voice mail.......................................................................................

Chapter 7: Using the contacts feature..............................................................................

Searching for a contact.............................................................................................................................

Viewing a contact's details........................................................................................................................

Adding a new contact................................................................................................................................

Editing a contact........................................................................................................................................

Deleting a contact.....................................................................................................................................

Chapter 8: Call Log.............................................................................................................

Viewing the call log...................................................................................................................................

Viewing Call Log details............................................................................................................................

Adding an entry from the call log to your contacts list...............................................................................

Removing an entry from the Call Log.......................................................................................................

Clearing all entries from the call log..........................................................................................................

Turning off call logging..............................................................................................................................

Chapter 9: About Features.................................................................................................

Feature Table............................................................................................................................................

Accessing the Features menu...................................................................................................................

Monitoring other extensions at a glance...................................................................................................

Assigning labels to pre-assigned (Autodial) numbers...............................................................................

Setting up automatic call back..................................................................................................................

Making an auto intercom call....................................................................................................................

Call Forwarding when your line is busy or if you don't answer.................................................................

Blocking your extension from displaying during calls................................................................................

Displaying your extension on outgoing calls.............................................................................................

Parking a call.............................................................................................................................................

Unparking a call........................................................................................................................................

Picking up a call from your pickup group..................................................................................................

Picking up a call to another extension......................................................................................................

Picking up a call to another call pickup group...........................................................................................

Calling someone in your intercom group..................................................................................................

41
42
42
43

45
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45
46

47
47
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48

49
49
49
50
50
51

53
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55
56

57
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58
58
59

61
61
62
63
63
64
64
65
65
66
66
67
67
68
68
68

6 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

Tracing a malicious call.............................................................................................................................

Recording a call........................................................................................................................................

Making a priority call.................................................................................................................................

Interrupting a call with a whisper page......................................................................................................

Configuring simultaneous ringing for multiple phones using EC500.........................................................

Extending a call to your cell phone (EC500)....................................................................................

Chapter 10: Receiving your messages.............................................................................

Logging into your voice mail.....................................................................................................................

Chapter 11: Browser...........................................................................................................

Navigating Web pages..............................................................................................................................

About Web browser icons and labels........................................................................................................

Chapter 12: Using the Calendar.........................................................................................

Calendar Appointment Reminders............................................................................................................

Reviewing your appointments...................................................................................................................

Chapter 13: Limited access during failover......................................................................

Chapter 14: About locking and logging in to and out of your telephone......................

Logging in to your deskphone extension..................................................................................................

Locking and unlocking your telephone......................................................................................................

Logging out of your deskphone extension................................................................................................

Index.....................................................................................................................................

69
70
70
71
71
72

73
73

75
75
76

77
77
77

79
81

81
82
82
83

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 7

8 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

Chapter 1: Introduction to the 9620/9620C/

9620L SIP Deskphone

Your deskphone provides many features, including a Phone screen to view and manage your calls, call
log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your
Voicemail. You can also attach up to three button modules to your telephone, to expand the available
number of call appearances and features; multiple button modules must all be the same type and
model.

The letter G in indicates the presence of a built-in Gigabit Ethernet adapter which speeds data
transmission. The 9620L is a low-cost version of the 9620 that does not have a USB port. The 9620C has
a color display, but is otherwise essentially the same as the 9620.

All the functions and features described in this user guide might not be available on your deskphone. If
you find that a function or feature is not available, please contact your system administrator.

Overview

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 9

Introduction to the 9620/9620C/9620L SIP Deskphone

The following table provides button/feature descriptions for the 9620/9620C/9620L
deskphone.

Name Description

Top Line The T op Line shows status information such as the time and date, error

indications and missed calls.

Title Line The Title Line shows the name of the current screen and navigation

arrows where applicable.

Prompt Line View the prompt line to see helpful information, such as when you can

use the right or left navigation arrows to view alternate screens or
menus.

Call Appearances The number of lines available to make or receive calls (call

appearances) depend on how your system is administered. Press the
line button to initiate or answer a call.

Lines The line buttons with integrated LEDs show which lines are in use and

correspond to the lines on the display. Press the line button to select

10 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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Name Description

that line. Lines also indicate if a feature or system number (for
example, an autodial number) is enabled or disabled in the Feature or
System Numbers view.

Navigation tips

Softkeys and
Softkey Labels

Message Press the Message button to connect directly to your voicemail

Navigation Arrows Use the right and left navigation arrows to navigate between menus

OK Press the OK button for a shortcut to an action. For example, when

Phone Press Phone to view and manage your calls.
Contacts Press Contacts to view the entries in your Contacts list.
Call Log Press Call Log to view the history of your outgoing, incoming, and

Avaya Menu Press Avaya Menu to configure options and settings, access the

Volume Press Volume to adjust the volume of the handset, headset, speaker,

Mute Press Mute to mute a call in progress. To take a call off mute, press

Use the softkeys to act on objects displayed on the screen. The softkey
labels show you the action that each key produces. The labels and the
actions vary depending on the object that is selected.

system.

or to move the cursor during text input. Use the up and down
navigation arrows to move from one line to another.

you select a call log entry, pressing OK dials the number.

missed calls.

browser, log out, or view network information.

and ringer.

Mute again.

Speaker Press Speaker to use the speakerphone. To take a call off

Headset Press Headset to use the headset if it is connected. Only HIS headset

Navigation tips

When navigating through the options and features on your telephone display, use the
navigation arrows to scroll and buttons to select lines or options.

A navigation icon
options or information. Use the up and down navigation arrows to scroll up or down through
lists; holding either arrow for a few seconds produces a fast scroll. Use the right and left
navigation buttons to move between the Phone screen and Features list, or the Features list
and the System Numbers list.

speakerphone, lift the handset.

cords are compatible with your phone.

appears in the telephone display to indicate that you can scroll to more

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 11

Introduction to the 9620/9620C/9620L SIP Deskphone

When you scroll to a line on the display, that line is selected.

About icons

Icon Description

Indicates a missed call on your phone

Incoming call; indicates you have answered this call.

Outgoing call; indicates you have made this call.

Indicates that EC500 has been activated.

Incoming call is alerting.
Call is active.

Call is on hold.
Your calls are being forwarded.
Conference is active.

Conference is on hold.
Use the Right or Left navigation arrow to see additional

pages/screens/options.
Scroll left for other options.

Scroll right for other options.
Scroll up or down when there is more information than

can display in the application area.
The call in progress is muted.

The call in progress is muted.

The ringer volume is off due to pressing - on the Volume
button until the volume turns off. To reinstate volume,
press + on the Volume button.

12 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

Icon indicating the telephone is not connected to its
network and is operating in "failover" mode. Some
features may not be available or work correctly. See

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Icon Description

Limited access during failover on page 79 for

information.
If this icon appears in the appearance line, that indicates
that the phone has encountered a failure and has
preserved the media session until the near end user
hangs up.

This contact or feature is designated a "favorite." See

Setting up favorites on page 32 for more information.

The EC500 feature is on.

The EC500 feature is on.

The Send All Calls feature is on.

The Send All Calls feature is on.

About icons

Presence Icons for 9620L and 9620C Deskphones

These icons indicate the status of a contact whose presence you are tracking if you have a
9620L or a 9620C deskphone.

Table 1: Presence Icons for 9620L deskphone

9620L Icon Description

Presence icon signifying this contact is
available; the contact whose presence is
indicated is registered (logged in) and that
phone is in an idle state.

Presence icon indicating this contact' phone
is busy on a call.

Presence icon indicating this contact is not
logged in (unregistered or offline).

Presence icon signifying this contact is
currently on his or her phone; Busy indicator
with a Do Not Disturb indicator.

Presence icon indicating that the status is
unknown.

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 13

Introduction to the 9620/9620C/9620L SIP Deskphone

Table 2: Presence Icons for 9620C deskphone

9620C Icon Description

Presence icon indicating that the user is on
an conference.

Presence icon indicating that the user is
away.

Presence icon signifying this contact is
available; the contact whose presence is
indicated is registered (logged in) and that
phone is in an idle state.

Presence icon indicating this contact' phone
is busy on a call.

Presence icon indicating this contact is not
logged in (unregistered or offline).

Presence icon signifying this contact is
currently on his or her phone; Busy indicator
with a Do Not Disturb indicator.

Administrative messages

Your administrator can send important messages such as notification of an early office shut
down due to inclement weather or information about an imminent service interruption to your
deskphone.

These types of messages can take any of the following forms:

• a text message streaming across the top display line, accompanied by an audible alert

• an audible alert broadcast through the Speaker or the headset if that device is active

• a Web page display if the Browser is active, or

Presence icon indicating that the status is
unknown.

Presence icon indicating that the user is on
an conference.

Presence icon indicating that the user is
away.

• an interrupt screen notifying you that you are receiving an audio alert

14 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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While receiving an audible alert, you can switch between the Speaker, handset, and headset,
can terminate the pushed audio content by going on-hook, and can adjust the volume, as you
normally would during a call.

Telephone stand

Your telephone can be placed in two positions, a lower position and an upright position. You
can adjust the display screen as required. To move the display screen, gently pull from the top
of the display screen towards you even as you hear clicking sound. Each of these clicks
indicates a locking position. You can push the screen back to return to the original flat
position.Gently push on the display screen to adjust the screen to a previous position.

If you have placed the phone vertically for wall mounting, reverse the tab located under the
switchhook in the top ear piece pocket on the phone to ensure that the handset is in the correct
position. You need a small screwdriver to lift the tab after it is reversed.

Telephone stand

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 15

Introduction to the 9620/9620C/9620L SIP Deskphone

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Chapter 2: Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone, access
additional Web-based applications, get information about your phone and network settings, and log out.
When you press the Avaya Menu button, you see one of the following menus, depending on how your
administrator has set up your system and on the applications available to you:

Note:

The menus and sub-menus that appear depend on how your extension was administered. Some
options or sub-menus may not be available. Contact your System Administrator if you have any
questions.

• Options & Settings...

• Browser...

• Network Information...

• About Avaya one-X

• Log Out

Options & Settings lets you change your call settings, personalize button labels, adjust brightness and
contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more. See

& Settings on page 17 for more information.

Options

The Browser menu contains additional web-based applications. (If no web applications are available for
your phone, the Browser menu is not shown.)

Network Information shows a summary of network-related parameters for your phone and provides
diagnostic information. See
Web applications, this option appears under the Phone Settings menu instead.

About Avaya one-X provides the release number of your telephone software.
Log Out lets you sign off the phone, to protect your settings or to allow another user to log in.

Viewing Network Information for information. If your administrator has set up

Options & Settings

The Options & Settings menu contains choices for:

• Call Settings...

• Assign Speed Dial Entries...

• Assign Favorites Entries...

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 17

Avaya Menu

• Application Settings...

• Screen & Sound Options...

• Language and Region...

• Advanced Options...

Call Settings includes choices for automatically displaying the Phone screen when you get
an incoming call, when you place a call, or when you answer a call, turning call timers on or
off, controlling how Redial works, turning Visual Alerting on or off, and more.

Assign Speed Dial Entries lets you assign speed dial numbers to up to ten contacts, so you
a long press a single digit initiates a call to that person. See

Setting up speed dialing on

page 31 for more information.
Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See

Setting up favorites on page 32 for more information.

Application Settings includes choices for personalizing button labels, turning call logging on
or off and including bridged calls in your call log.

Screen & Sound options includes choices for adjusting your phone's brightness and contrast,
ring pattern, background logos, button clicks and error tones.

Language and Region settings includes choices for setting the display language and the time
format.

Advanced Options includes choices for integrating other applications like Microsoft® Exchange
Server with your phone. You can also set AGC (Automatic Gain Control) for your headset,
handset, and/or speaker audio.

Network Information has a sub-menu with seven different viewing options: Audio parameters,
IP (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters,
Diagnostics, and Miscellaneous. Your system administrator may ask you to use this option to
check certain phone or network settings to investigate problems.

Setting the Phone Screen on calling

About this task

Set Phone Screen on Calling to Y es to automatically display the Phone screen when you place
a call.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Call Settings.

18 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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5. Press Select or OK.

6. Select Phone Screen on Calling.

7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No, depending on the current setting.

8. Press Save.

Setting the Phone Screen on ringing

About this task

Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get
an incoming call.

Procedure

1. Press Avaya Menu.

Options & Settings

2. Select Options & Settings...

3. Press Select or OK.

4. Select Call Settings.

5. Press Select or OK.

6. Select Phone Screen on Ringing.

7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No.

8. Press Save.

Displaying call timers

About this task

Y ou can set your call settings to display the duration of calls. You can turn the call timer display
on or off.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 19

Avaya Menu

4. Select Call Settings.

5. Press Select or OK.

6. Select Display Call Timers.

7. Press Change or OK or use the Left/Right arrows to change the setting.

8. Press Save.

Setting redial options

About this task

To display a list of the last numbers you dialed, or to dial the last number you dialed, you can
use the Redial option.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Call Settings.

5. Press Select or OK.

6. Select Redial.

7. Press Change or OK or the Right/Left Arrows to toggle between One Number and
List.

8. Press Save.

Configuring visual alerts

About this task

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings.

3. Press Select or OK.

20 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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4. Select Call Settings.

5. Press Select or OK.

6. Select Visual Alerting.

7. Press Change or OK or use the Right/Left arrows to turn Visual Alerting on or
off.

8. Press Save.

Setting the audio path

You can set your phone to go off-hook on the Speaker or the Headset when you make an on­hook call.If your system administrator has set up auto-answer, incoming calls are also
answered on the default audio path you designate here. This setting also determines whether
the Voice Dialing feature gets its input from the Speaker or the Headset.

Procedure

Options & Settings

1. Press Avaya Menu.

2. Select Options & Settings or Phone Settings.

3. Select Options & Settings...

4. Press Select or OK.

5. Select Call Settings.

6. Press Select or OK.

7. Select Audio Path.

8. Press Change or OK or use the Right/Left arrows to change the Speaker or
Headset setting.

9. Press Save.

Setting dialing options

About this task

Your phone has two dialing options. You can dial as you normally would, for example, pick up
the handset, get a dial tone, and dial the number you want (off-hook dialing). Or, you can set
"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the
number, backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey.

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 21

Avaya Menu

Note:

Edit dialing may not be available to you, depending on how your system is administered.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Call Settings.

5. Press Select or OK.

6. Select Dialing options.
If your telephone does not display this option, your administrator has not made this

feature available.

7. Press Change or OK or the Right/Left Arrows to toggle between On-hook and
Editable.

When on-hook dialing is in effect, dialpad (edit dial) searches are not available.

8. Press Save.

Personalizing button labels

About this task

You can change the labels that are displayed for your extensions, features, and system
numbers or speed dial buttons. For example, you can change the label for your extension to
"My Line." You cannot edit Autodial buttons labels using this procedure. For information, see

Assigning labels to pre-assigned (Autodial) numbers on page 63. If you have a button module

attached to your deskphone, you can change any of those labels as well; for example, you can
change a Help Desk extension to read “Help Desk.”

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Application Settings.

5. Press Select or OK.

6. Select Personalize Labels...

7. Press Select or OK.

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8. Select the label you want to edit.
If the label you want to edit is on the Features menu, scroll right to access the

Features menu, and select the label you want to edit. If the label you want to edit is
on the System Numbers menu, scroll right twice to access the System Numbers
menu and select the label you want to personalize.

9. Press Edit.

10. Edit the label using up to 13 characters.
Press More then Clear to clear all text fields and start over.

11. Press Save or OK.

12. You may revert back to the default button labels by selecting Avaya Menu >
Options & Settings > Application Settings > Restore Default Button Labels
and pressing Default.

Adjusting the brightness or contrast of the display

Options & Settings

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Screen & Sound Options...

5. Press Select or OK.

6. Select Brightness or Contrast.

7. Press Select or OK.

8. Select Phone or an attached button module, as applicable.

9. Scroll to the right or left to adjust the brightness or contrast.

10. Press Save.

Note:

Contrast adjustment applies only to a deskphone with a black and white display
or a button module attached to a deskphone with a color display screen. You
cannot adjust the contrast of the deskphone's color display screen itself.

Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012 23

Avaya Menu

Turning button click sounds on and off

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Screen & Sound Options.

5. Press Select or OK.

6. Select Button Clicks.

7. Press Change or OK or use the Right/Left arrows to turn sounds on or off.

8. Press Save.

Turning error tones on or off

Y our telephone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings.

3. Press Select or OK.

4. Select Screen & Sound Options.

5. Press Select or OK.

6. Select Error Tones.

7. Press Change or OK or use the Right/Left arrows to turn error tones on or off.

8. Press Save.

24 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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Changing the ring pattern

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Screen & Sound Options.

5. Press Select or OK.

6. Scroll to and select Personalized Ringing.
Two ring tone categories are available — Classic or Rich. Each category contains
eight distinctive ring patterns. The ring tone currently selected displays on the status
line and a list of all eight ring tones within that category displays with a checkmark
next to the pattern currently selected. The first softkey indicates the other ring tone
category, to allow you to switch between categories.

Options & Settings

7. If necessary, scroll through the patterns and select one. After selecting a pattern,
press OK to listen to it.

8. Repeat the last step until you find the ring pattern you want.

9. Press Save to make it your ring pattern.

Setting a call pickup ring tone

About this task

You can set ring tones to alert you when you receive an incoming call.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings...

3. Press Select or OK.

4. Select Screen & Sound Options.

5. Press Select or OK.

6. Select Call Pickup Ring Type.

7. Press Change or OK or use the Right/Left Arrows to toggle from one ring tone/
number to another. Each tone sounds briefly as you move to it.

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Avaya Menu

8. If desired, press Play or OK to listen to the ring tone.

9. Repeat the last two steps until you find the ring tone you want for calls within your
pickup group.

10. Press Save to make it your call pickup ring tone.

Setting call pickup alerting indication

About this task

You can set call alerting to notify you visually and/or audibly when you receive an incoming
call.

Procedure

1. Press Avaya Menu.

2. Select Options & Settings.

3. Press Select or OK.

4. Access the Screen & Sound Options.

5. Select Call Pickup Indication.

6. Press Select or OK.

7. Press Change or OK or the Right/Left Arrows to toggle from one choice to the
next, which display in the following sequence: Audible, Visual, Both (audible and
visual), or None (no call pickup alert indication).

8. Press Save.

Turning automatic gain control on or off

About this task

The automatic gain control (AGC) automatically adjusts the audio output level to achieve a
constant and better quality audio.

Procedure

1. Press Avaya Menu.

2. Options & Settings.

3. Press Select or OK.

4. Advanced Options.

26 Avaya one-X® Deskphone SIP 9620, 9620C, 9620L IP Telephone User Guide March 2012

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