AVAYA one-X Deskphone H.323 9621G, one-X Deskphone H.323 9641G User Guide
Avaya one-X
™
Deskphone H.323 9621G/
9641G User Guide
16-603594
Issue 1
May 2010
©
2010 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
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right to make changes and corrections to the information in this
document without the obligation to notify any person or organization of
such changes.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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Designated System(s) License (DS). End User may install and use
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Preventing toll fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: securityalerts@avaya.com.
http://www.avaya.com/support/Copyright/.
http://www.avaya.com/support/. Suspected security
2 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
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Downloading documents
For the most current versions of documentation, see the Avaya Support
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Contact Avaya Support
Avaya provides a telephone number for you to use to report problems
or to ask questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:
support
Federal Communications Commission (FCC) Interference
Statement
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by
the party responsible for compliance could void the user's authority to
operate this equipment.
FCC/Industry Canada Radiation Exposure Statement
This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.
Warning
The handset receiver contains magnetic devices that can attract small
metallic objects. Care should be taken to avoid personal injury.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing to
the outside plant.
http://www.avaya.com/
VCCI-Class B statement:
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 3
4 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Contents
Chapter 1: Introduction to the 9621G/9641G Deskphone......................................................9
Overview...........................................................................................................................................................9
Scrolling and Navigation..................................................................................................................................11
About icons.....................................................................................................................................................12
Administrative messages................................................................................................................................17
Adjustable stand and display screen...............................................................................................................17
Using the On-screen Keyboard.......................................................................................................................18
Cleaning the screen........................................................................................................................................19
Viewing Network Information...........................................................................................................................19
Chapter 2: The Home Screen.................................................................................................21
Options and Settings.......................................................................................................................................21
Setting Go To Phone Screen on Calling.................................................................................................23
Setting Go To Phone Screen on Ringing................................................................................................23
Setting Go To Phone Screen on Answer................................................................................................24
Setting dialing options............................................................................................................................24
Setting redial options..............................................................................................................................25
Displaying call timers..............................................................................................................................25
Configuring visual alerts.........................................................................................................................25
Setting the audio path.............................................................................................................................26
Setting contact names to display during calls.........................................................................................26
Adjusting the display brightness or contrast...........................................................................................27
Turning button click sounds on and off...................................................................................................28
Setting the Home screen to display when the phone is idle...................................................................28
Turning error tones on or off...................................................................................................................28
Choosing your ring tone.........................................................................................................................29
Changing the display language..............................................................................................................29
Setting the Quick Touch panel................................................................................................................30
Personalizing button labels.....................................................................................................................30
Backing up and restoring your data files................................................................................................31
Browser...........................................................................................................................................................32
Chapter 3: About Features.....................................................................................................33
Accessing the Features menu.........................................................................................................................33
Feature Table..................................................................................................................................................33
Calling a person from the directory.................................................................................................................35
Configuring simultaneous ringing for multiple telephones (EC500)................................................................35
Chapter 4: Answering a call...................................................................................................37
Chapter 5: Making a call.........................................................................................................39
Making an emergency call..............................................................................................................................39
Clearing a number...........................................................................................................................................39
Redialing a number.........................................................................................................................................40
Making a call using edit dialing.......................................................................................................................40
Calling a person from the contacts list............................................................................................................40
Calling a person from call history....................................................................................................................41
Making a call using a “click to dial” link...........................................................................................................41
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 5
Chapter 6: Standard Call-Related Features..........................................................................43
Muting a call....................................................................................................................................................43
Putting a call on hold.......................................................................................................................................43
Transferring a Call...........................................................................................................................................44
Conference calls.............................................................................................................................................44
Setting up a conference call...................................................................................................................44
Adding a person on hold to a conference call........................................................................................45
Putting a conference call on hold...........................................................................................................45
Muting a person on a conference call.....................................................................................................45
Dropping a person from a conference call..............................................................................................46
Forwarding calls..............................................................................................................................................46
Send All Calls.........................................................................................................................................46
Forwarding calls.....................................................................................................................................47
Chapter 7: Bridged call appearances....................................................................................49
Answering a call on a bridged line..................................................................................................................49
Joining a call on a bridged line........................................................................................................................49
Making an outgoing call on a bridged line.......................................................................................................50
Chapter 8: Contacts................................................................................................................51
Searching for a contact...................................................................................................................................51
Viewing contact details....................................................................................................................................52
Adding a new contact......................................................................................................................................52
Editing a contact..............................................................................................................................................53
Setting up Favorite contacts............................................................................................................................54
Changing the primary contact number............................................................................................................54
Deleting a contact...........................................................................................................................................55
Chapter 9: Call History............................................................................................................57
Viewing call history..........................................................................................................................................57
Viewing call history details..............................................................................................................................57
Adding an entry from the call history to your contacts list...............................................................................58
Removing an entry from call history................................................................................................................58
Clearing all call history entries........................................................................................................................59
Turning off call history.....................................................................................................................................59
Chapter 10: Using USB Flash Drives with your phone........................................................61
Adding contacts from an external file to your contacts list..............................................................................61
Replacing your contacts list with an external file.............................................................................................62
Copying your contacts list to a USB flash drive..............................................................................................63
Temporarily using a USB contacts list.............................................................................................................63
Using pictures from your USB device as a screensaver.................................................................................64
Chapter 11: Getting your messages......................................................................................65
Logging into your voice mail............................................................................................................................65
Chapter 12: About Logging In to and Out of Your Telephone.............................................67
Logging in to your telephone extension..........................................................................................................67
Logging out of your telephone extension........................................................................................................68
Logging in as a guest user..............................................................................................................................68
Chapter 13: Avaya Home Screen Applications.....................................................................69
6 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Adding World Clock locations..........................................................................................................................69
Viewing World Clock details............................................................................................................................70
Using the Weather application........................................................................................................................71
Using the Calculator........................................................................................................................................72
Chapter 14: Setting up a Bluetooth® headset.......................................................................75
Pairing a Bluetooth® headset with your phone...............................................................................................75
Operating a Bluetooth® headset.....................................................................................................................76
Index.........................................................................................................................................79
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 7
8 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Chapter 1: Introduction to the 9621G/9641G
Deskphone
Your deskphone provides many features, including a touch-based Phone screen to view and
manage your calls, a menu of options and settings, a Contacts list, an integrated WML browser,
and a calculator, Web applications like Weather and a World Clock, and access to your
voicemail. The 9621G and 9641G Deskphones provide this information in color. You can also
attach up to three button modules to your telephone, to expand the available number of call
appearances and features; multiple button modules must all be the same type and model. The
9621G model does not provide for button module attachment.
The "G" designation in 9621G and 9641G means this deskphone model has a built-in Gigabit
Ethernet adapter which speeds data transmission. The 9621G Deskphone has a smaller
display area than the 9641G Deskphone and does not have a USB interface. Unless
specifically stated elsewhere in this guide, the two models are essentially the same in terms
of features and functionality.
Not all functions and features described in this user guide may be available on your deskphone.
If you find that a function or feature is not available, please contact your system administrator.
Overview
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 9
Introduction to the 9621G/9641G Deskphone
The following table provides button/feature descriptions for the 9621G/9641G deskphone.
Name Description
USB Port Insert a USB device (also called a memory stick, thumb drive, or flash
drive) to transfer contacts between your phone and an external data
source; see Using USB Flash Drives with your phone on page 61 for
more information. You can also recharge some battery-powered
devices by using a USB cable to connect the device to your
deskphone's USB port. Note: the 9621G does not have a USB port.
Message Waiting
Indicator
Missed Call
Indicator
Prompt Line View the prompt line to see helpful information, such as the expected
An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If visual alerting is
enabled, this light flashes when you receive an incoming call.
The icon on the History button is illuminated when you have missed
calls. The top line shows the Missed Call icon and the number of calls
missed.
action to take on a screen.
10 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Scrolling and Navigation
Name Description
Call Appearances The number of lines available on touchscreen deskphones depend on
how the Quick Touch panel is administered (see Setting the Quick
Touch panel on page 30. Touch the line to initiate or answer a call.
Lines On touchscreen deskphones, call-related icons on the lines show
which lines are in use or available for calls. Touch the line to select it.
Lines also indicate if a feature is enabled or disabled in the Feature
view.
Softkeys Use the softkeys to act on objects displayed on the screen. The softkey
labels show you the action that each key produces.
Message Press the Message button to connect directly to your voicemail
system.
Navigation Arrows Touch the right-facing arrow at the upper right of a screen or to the
right of a list item to move to the next or a related screen.
Phone Press Phone to view and manage your calls.
Contacts Press Contacts to view the entries in your Contacts list.
History Press History to view the history of your outgoing, incoming, and
missed calls.
Home Press Home to configure options and settings, log out, access your
favorite contacts, and view network information. You can also access
the calculator, World Clock, and Weather applications (if available).
Volume Press Volume to adjust the volume of the handset, headset, speaker,
and ringer.
Headset Press Headset to use the headset if it is connected. Only HIS headset
cords are compatible with your phone.
Mute Press Mute to mute a call in progress. To take a call off mute, press
Mute again.
Speaker Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset.
Forward Press Forward to display the Forwarding menu.
Scrolling and Navigation
Use the onscreen up and down arrow buttons on the right middle of the screen to scroll up or
down through a list. Touch and hold the appropriate scroll button to scroll a page at a time in
the designated direction or to activate scrolling “auto repeat.”
To switch between call appearances and features, use the Features button or Calls button in
the upper right of the Phone screen to switch between call appearances and features. Touch
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 11
Introduction to the 9621G/9641G Deskphone
Features to move from the Phone screen to the Features list, or touch Calls to move from the
Features list to the Phone screen.
When a list item has a “Details” button (a blue right-facing arrow), touching it shows more
information about the item. For example, touching the arrow to the right of a contact name
produces a detail screen showing all the numbers on file for that person.
You act on objects such as a line or softkey by touching them or by touching the on-screen
softkey labels. Softkey labels change according to the context. For example, touch a contact
to place a call to that person, touch a line on the Phone screen to answer an incoming call,
to go off hook to place a call, or to resume a call on hold.
About icons
The icons in the following table indicate the state of a call, navigation choices, Call History
types, Contact phone types, feature status, or the status of an attached or paired device.
Depending on their purpose, some icons appear on the top line, for example, to notify you
that a headset is active or that you have missed calls in the Call History. Other icons display
on call appearance lines to show call states. Icons also appear on application screens like the
Contacts or Call History lists, or World Clock and Weather. Home screen icons are touchbased to let you initiate actions like changing telephone settings, accessing the Web browser,
or accessing Avaya applications like the Calculator, World Clock, and Weather. Your
administrator might make other, optional Home screen icons available to you that do not appear
in this table. Such icons represent optional applications for which your administrator can
provide information.
Icon
Description
Incoming call is alerting.
This call appearance line is not currently in use.
Call is active.
You placed this call on hold.
Indicates your calls are being forwarded.
A bridged call appearance is in use.
EC500 is on.
12 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Icon Description
A conference call is active.
You placed a conference call on hold.
Speakerphone volume is being adjusted.
Headset volume is being adjusted.
Details button. Touch to display more information about
a line item or to access related information screens.
Unnamed registration in effect.
About icons
The call in progress is muted.
The ringer volume is off due to pressing - on the Volume
button until the volume turns off. To reinstate volume,
press + on the Volume button.
Your administrator may place this icon on one of your
softkeys as an energy-saving measure, or it appears on
the Settings menu. Pressing this softkey turns the
display backlight off. When the backlight is off, any
activity on your telephone turns it back on.
Indicates that your phone is in an “Unnamed
Registration” state, caused by not entering an extension
within 60 seconds of being prompted for one or not
entering a password. In this situation, your phone may
register with its call server but will show only one call
appearance, no features, and will allow only outgoing
calls. To switch from the unnamed registration state,
login with a valid extension and password.
Team icon indicating this team member is available.
Your system administrator sets up teams as applicable.
Team icon indicating this team member is having calls
forwarded.
Team icon indicating this team member is busy on a call
and not available.
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 13
Introduction to the 9621G/9641G Deskphone
Icon Description
Team icon indicating this team member is busy and is
forwarding all calls.
Team busy and ring icon.
Team busy and ring (more) icon.
Team icon indicating a team member is calling.
Home screen icon that designates the general phone
number for a favorite Contact. See Setting up favorites
for more information.
Home screen icon that designates the home phone
number for a favorite Contact. See Setting up favorites
for more information.
Home screen icon that designates the work phone
number for a favorite Contact. See Setting up favorites
for more information.
Home screen icon that designates the mobile phone
number for a favorite Contact. See Setting up favorites
for more information.
Call History — all calls.
Call History Missed call.
Call History Outgoing call.
Call History Answered call.
Contact — General telephone number.
14 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Icon Description
Contact — Home telephone number.
Contact — Mobile Telephone number.
Contact — Work telephone number.
Contact — Favorite.
Feature is on.
Feature is off.
About icons
Phone is paired with and able to communicate with a
Bluetooth® headset.
Access the Home screen WML Browser application (if
available).
Access the Home screen (telephone) Settings menu.
Access the Home screen Calculator application.
Access the Home screen World Clock application.
Access the Home screen Weather application.
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 15
Introduction to the 9621G/9641G Deskphone
Icon Description
Weather is clear/fair.
Weather is partly cloudy.
Weather is cloudy.
Weather is a light rain.
Weather is rainy.
Weather is snowy.
Weather is icy.
Weather is thunderstorms.
Weather is windy.
Weather is severe storms.
Access the Main Menu Clean Screen option.
Access the Main Menu Guest Login option.
Access the Main Menu Log out option.
Access the Main Menu Network info options.
Access the Options & Settings Screen and Sounds
Options menu.
Access the Options & Settings Call Settings menu.
16 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Icon Description
Administrative messages
Your administrator can send important messages directly to your telephone, for example,
notification of an early office closing due to inclement weather or information about an imminent
service interruption.
These types of messages can take any of the following forms:
• a text message streaming across the top display line, accompanied by an audible alert,
Administrative messages
Access the Options & Settings Application Settings
menu.
Access the Options & Settings Advanced Settings
menu.
• an audio message broadcasting through the Speaker (or the headset if that device is
active),
• an “interrupt” screen notifying you that you are receiving an audio alert, with instructions
for canceling the message or resuming your previous activity, such as continuing a call.
While receiving an audio message, you can switch between the Speaker, handset, and headset
as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the
volume, as you normally would during a call.
Adjustable stand and display screen
You can adjust the display screen to different angles. To move the display screen, gently pull
from the top of the display screen towards you. As you pull the screen towards you, you may
hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently
pull the display screen all the way towards you and push to return it to its original flat position.
The telephone stand attaches to the phone in one of two ways so that you can place the phone
in a relatively flat position or at an angle. If your phone is in the upright position for wall
mounting, reverse the tab located below the switchhook in the top ear piece pocket (on the
front of the phone). This will keep the handset seated in the correct position. You will need a
small screwdriver to lift this tab out.
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 17
Introduction to the 9621G/9641G Deskphone
Using the On-screen Keyboard
An on-screen keyboard appears when you add or edit a contact name or number, or when you
personalize labels for your call appearances or features. You can switch between alphabetic
and numeric keyboards, and you can use the keyboard to enter symbols and accented letters.
Use the diagrams that follow to add or change names, telephone numbers, or labels. Touching
and holding the Backspace or cursor right/left buttons down produces an “automatic repeat”
action that stops when you lift your finger or stylus. Remember to touch the “Done” check mark
when you finish editing. Use the “Cancel” X to discard any edits and return to the previous
screen, retaining the original information.
Figure 1: Text Entry Keyboard
Figure 2: Numeric Entry Keyboard
18 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Cleaning the screen
Clean the touch screen periodically to remove fingerprints and other marks by using a soft,
slightly damp, lint-free cloth. From the Home screen, select Settings, then Touch Screen
Cleaning to disable the touch screen so that you can clean it without initiating an action or
application. Follow the instructions that display and press any phone button like Contacts or
Home when you are done.
Warning:
Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only.
Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents
to clean the touch screen. Do not get moisture into openings.
Cleaning the screen
Viewing Network Information
Your system administrator may ask you to check certain phone or network settings to
investigate problems. Access network information from the Home Screen. Network Information
has five different viewing options: Audio parameters, IP (Internet Protocol) parameters, Quality
of Service, Interfaces, and Miscellaneous.
Your system administrator will instruct you further as to which network information options and
settings are needed.
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 19
Introduction to the 9621G/9641G Deskphone
20 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Chapter 2: The Home Screen
Press the Home button under the display to access the Home screen. The Home screen has
icons that let you access your telephone's options and settings to adjust or customize them,
access Web-based applications to get information about the time and weather in different parts
of the world, display a calculator, view your phone and network settings, use Favorite speed
dial buttons, and log out. The exact content of your Home screen depends on how your
administrator has set up your system but it normally includes the following standard Avaya
features:
• Settings displays a menu that lets you change your call settings, the language in which
information displays on the screen, the way your screen looks and sounds, pair your
phone with a Bluetooth headset, log into a phone as a guest, clean your screen, log your
phone out, and more.
• World Clock shows the time and weather in different parts of the world.
• Weather shows the current weather conditions in an area you choose and a short-term
weather forecast.
• Calculator provides a simple, four-function calculator.
• My Pictures lets you use pictures from a USB device as your telephone screensaver.
You can also use Contacts to put speed dial icons for up to 16 Favorite numbers on your Home
screen. Your administrator may make other Web-based applications available to you, for
example, a corporate directory or support page. To invoke any application you see on the Home
screen, touch its icon. Depending on how many Avaya applications, contact favorites, and/or
Web-based applications are administered, you may have a second page for your Home screen.
Touch the scroll bar on the right side of the Home screen to view the next page.
Note:
The Settings options that appear depend on how your extension was administered. Some
options described in this guide may not be available to you.
Options and Settings
The Settings menu contains choices for:
• Options & Settings
• Bluetooth Setup
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 21
The Home Screen
• Network Information
• Guest Login
• Log Out
• LightOff
• Touch Screen Cleaning
• About Avaya one-X
The Options & Settings menu provides access to:
• Call Settings, including choices for automatically displaying the Phone screen when you
• Application Settings, including choices for personalizing button labels, for turning call
• Screen & Sound Options, including choices for adjusting the brightness of your phone
get an incoming call or when you place a call, turning call timers on or off, controlling how
Redial works, turning Visual Alerting on or off, and more.
History on or off, and for including bridged calls in your call History.
display or an attached button module, changing the contrast on an attached button
module, changing the ring pattern, selecting a different display language, showing the
quick touch panel, and setting button clicks and tones.
• Advanced Options, including choices for backing up and restoring your settings, options,
and button labels. You can also set Automatic Gain Control (AGC) for your headset,
handset, and/or speaker audio.
• VPN Settings, if your deskphone is part of a Virtual Private Network and if you have
authorization to view or change associated settings. If you are an authorized VPN user,
see the VPN Setup Guide for 9600 Series IP Telephones (Document Number 16–
602968) for information.
Bluetooth Setup lets you pair a Bluetooth—capable wireless headset with your phone, so you
are not tied to your desk during calls. Bluetooth setup is not applicable to the 9621G deskphone
model.
Network Information shows summaries of network-related parameters for your phone, often
used in troubleshooting with your administrator. For more information, see
Viewing Network
Information on page 19.
Guest Login lets you log in to another 9621G or 9641G phone and access your own phone's
features and functionality.
Log out is used when you want to sign off the phone, to protect your settings or to allow another
user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out
does not display unless your phone (and any associated button module) is in an idle state.
LightOff has a corresponding Light Off icon, which you can touch to temporarily turn off the
display (and any attached button module) to save energy until you next use the phone. For
example, if you touch the LightOff icon, the display screen appears to be off, but if you get an
incoming call, press one of the hard buttons on the phone, or pick up the handset to make a
call, the display is restored to its normal brightness level.
22 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Touch Screen Cleaning disables the display so you can remove fingerprints or other marks
from the touch screen.
About Avaya one-X provides the release number of your telephone software.
Setting Go To Phone Screen on Calling
Set Go to Phone Screen on Calling to Yes, to automatically display the Phone screen when
you make a call.
1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. Touch Call Settings.
5. On the Call Settings menu, touch Go To Phone Screen on Calling to change it from
Yes to No or No to Yes.
Options and Settings
6. Touch Save to save the setting or Cancel to return to the menu without saving.
Setting Go To Phone Screen on Ringing
Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when
you get an incoming call.
1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. Touch Call Settings.
5. On the Call Settings menu, touch the Go to Phone Screen on Ringing setting to
change it from Yes to No or No to Yes.
6. Touch Save to save the setting or Cancel to return to the menu without saving.
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 23
The Home Screen
Setting Go To Phone Screen on Answer
Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen
when you answer a call.
1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. Touch Call Settings.
5. On the Call Settings menu, touch the Go to Phone Screen on Answer setting to
change it from Yes to No or No to Yes.
6. Touch Save to save the setting or Cancel to return to the menu without saving.
Setting dialing options
Your phone has two dialing options. You can dial as you normally would, for example, pick up
the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set
"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the
number, backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey.
Note:
Edit dialing may not be available to you, depending on how your system is administered.
1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. On the Call Settings menu, touch Edit Dialing to change it from On (Enabled) to Off
(Disabled) or Off to On.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
24 Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010
Setting redial options
You can set Redial to dial the last number you dialed or to display a list of the last numbers
you dialed.
1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. On the Call Settings menu, touch Redial to change it from List (the last four, five, or
six numbers display when you touch Redial, depending on your deskphone model)
to One Number (touching Redial dials the last number called) or One Number to List.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Options and Settings
Displaying call timers
You can set your call settings to display the duration of calls. You can turn the call timer display
on or off.
1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. Touch Call Settings.
5. On the Call Settings menu, touch Display Call Timers to change the setting from
On to Off or Off to OnYes to No or No to Yes.
6. Touch Save to save the setting or Cancel to return to the menu without saving.
Configuring visual alerts
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.
Avaya one-X™ Deskphone H.323 9621G/9641G User Guide May 2010 25
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