AVAYA one-X Deskphone H.323 9621G, one-X Deskphone H.323 9641G User Guide

Avaya one-X™ Deskphone H.323 9621G/ 9641G User Guide

16-603594 Issue 1 May 2010

© 2010 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them.

Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS

OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE

RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A

BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of

capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. “Hardware” means the standard hardware originally sold by

Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the

Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickwrap” license accompanying or applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap License will be available from Avaya upon End User’s request (see “Third-party Components” for more information).

Copyright

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information regarding distributed Linux OS source code (for those

Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support

Web site: http://www.avaya.com/support/Copyright/.

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at [phone] for the United States and Canada. For additional support telephone numbers, see the Avaya

Support Web site: http://www.avaya.com/support/. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: [e-mail].

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Trademarks

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support

Federal Communications Commission (FCC) Interference

Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

FCC/Industry Canada Radiation Exposure Statement

This device complies with the FCC's and Industry Canada's RF radiation exposure limits set forth for the general population (uncontrolled environment) and must not be co-located or operated in conjunction with any other antenna or transmitter.

Warning

The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.

Power over Ethernet (PoE) warning

This equipment must be connected to PoE networks without routing to the outside plant.

VCCI-Class B statement:

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

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Contents
Chapter 1: Introduction to the 9621G/9641G Deskphone	......................................................9
Overview...........................................................................................................................................................	9
Scrolling and Navigation..................................................................................................................................	11
About icons.....................................................................................................................................................	12
Administrative messages................................................................................................................................	17
Adjustable stand and display screen...............................................................................................................	17
Using the On-screen Keyboard.......................................................................................................................	18
Cleaning the screen........................................................................................................................................	19
Viewing Network Information...........................................................................................................................	19
Chapter 2: The Home Screen.................................................................................................	21
Options and Settings.......................................................................................................................................	21
Setting Go To Phone Screen on Calling.................................................................................................	23
Setting Go To Phone Screen on Ringing................................................................................................	23
Setting Go To Phone Screen on Answer................................................................................................	24
Setting dialing options............................................................................................................................	24
Setting redial options..............................................................................................................................	25
Displaying call timers..............................................................................................................................	25
Configuring visual alerts.........................................................................................................................	25
Setting the audio path.............................................................................................................................	26
Setting contact names to display during calls.........................................................................................	26
Adjusting the display brightness or contrast...........................................................................................	27
Turning button click sounds on and off...................................................................................................	28
Setting the Home screen to display when the phone is idle...................................................................	28
Turning error tones on or off...................................................................................................................	28
Choosing your ring tone.........................................................................................................................	29
Changing the display language..............................................................................................................	29
Setting the Quick Touch panel................................................................................................................	30
Personalizing button labels.....................................................................................................................	30
Backing up and restoring your data files................................................................................................	31
Browser...........................................................................................................................................................	32
Chapter 3: About Features.....................................................................................................	33
Accessing the Features menu.........................................................................................................................	33
Feature Table..................................................................................................................................................	33
Calling a person from the directory.................................................................................................................	35
Configuring simultaneous ringing for multiple telephones (EC500)................................................................	35
Chapter 4: Answering a call...................................................................................................	37
Chapter 5: Making a call.........................................................................................................	39
Making an emergency call..............................................................................................................................	39
Clearing a number...........................................................................................................................................	39
Redialing a number.........................................................................................................................................	40
Making a call using edit dialing.......................................................................................................................	40
Calling a person from the contacts list............................................................................................................	40
Calling a person from call history....................................................................................................................	41
Making a call using a “click to dial” link...........................................................................................................	41

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Chapter 6: Standard Call-Related Features..........................................................................	43
Muting a call....................................................................................................................................................	43
Putting a call on hold.......................................................................................................................................	43
Transferring a Call...........................................................................................................................................	44
Conference calls.............................................................................................................................................	44
Setting up a conference call...................................................................................................................	44
Adding a person on hold to a conference call........................................................................................	45
Putting a conference call on hold...........................................................................................................	45
Muting a person on a conference call.....................................................................................................	45
Dropping a person from a conference call..............................................................................................	46
Forwarding calls..............................................................................................................................................	46
Send All Calls.........................................................................................................................................	46
Forwarding calls.....................................................................................................................................	47
Chapter 7: Bridged call appearances....................................................................................	49
Answering a call on a bridged line..................................................................................................................	49
Joining a call on a bridged line........................................................................................................................	49
Making an outgoing call on a bridged line.......................................................................................................	50
Chapter 8: Contacts................................................................................................................	51
Searching for a contact...................................................................................................................................	51
Viewing contact details....................................................................................................................................	52
Adding a new contact......................................................................................................................................	52
Editing a contact..............................................................................................................................................	53
Setting up Favorite contacts............................................................................................................................	54
Changing the primary contact number............................................................................................................	54
Deleting a contact...........................................................................................................................................	55
Chapter 9: Call History............................................................................................................	57
Viewing call history..........................................................................................................................................	57
Viewing call history details..............................................................................................................................	57
Adding an entry from the call history to your contacts list...............................................................................	58
Removing an entry from call history................................................................................................................	58
Clearing all call history entries........................................................................................................................	59
Turning off call history.....................................................................................................................................	59
Chapter 10: Using USB Flash Drives with your phone........................................................	61
Adding contacts from an external file to your contacts list..............................................................................	61
Replacing your contacts list with an external file.............................................................................................	62
Copying your contacts list to a USB flash drive..............................................................................................	63
Temporarily using a USB contacts list.............................................................................................................	63
Using pictures from your USB device as a screensaver.................................................................................	64
Chapter 11: Getting your messages......................................................................................	65
Logging into your voice mail............................................................................................................................	65
Chapter 12: About Logging In to and Out of Your Telephone.............................................	67
Logging in to your telephone extension..........................................................................................................	67
Logging out of your telephone extension........................................................................................................	68
Logging in as a guest user..............................................................................................................................	68
Chapter 13: Avaya Home Screen Applications.....................................................................	69

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Adding World Clock locations..........................................................................................................................	69
Viewing World Clock details............................................................................................................................	70
Using the Weather application........................................................................................................................	71
Using the Calculator........................................................................................................................................	72
Chapter 14: Setting up a Bluetooth® headset.......................................................................	75
Pairing a Bluetooth® headset with your phone...............................................................................................	75
Operating a Bluetooth® headset.....................................................................................................................	76
Index.........................................................................................................................................	79

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Chapter 1: Introduction to the 9621G/9641G Deskphone

Your deskphone provides many features, including a touch-based Phone screen to view and manage your calls, a menu of options and settings, a Contacts list, an integrated WML browser, and a calculator, Web applications like Weather and a World Clock, and access to your voicemail. The 9621G and 9641G Deskphones provide this information in color. You can also attach up to three button modules to your telephone, to expand the available number of call appearances and features; multiple button modules must all be the same type and model. The 9621G model does not provide for button module attachment.

The "G" designation in 9621G and 9641G means this deskphone model has a built-in Gigabit Ethernet adapter which speeds data transmission. The 9621G Deskphone has a smaller display area than the 9641G Deskphone and does not have a USB interface. Unless specifically stated elsewhere in this guide, the two models are essentially the same in terms of features and functionality.

Not all functions and features described in this user guide may be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator.

Overview

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The following table provides button/feature descriptions for the 9621G/9641G deskphone.

Name	Description
USB Port	Insert a USB device (also called a memory stick, thumb drive, or flash
	drive) to transfer contacts between your phone and an external data
	source; see Using USB Flash Drives with your phone on page 61 for
	more information. You can also recharge some battery-powered
	devices by using a USB cable to connect the device to your
	deskphone's USB port. Note: the 9621G does not have a USB port.
Message Waiting	An illuminated red light in the upper-right corner of your phone
Indicator	indicates you have voicemail messages waiting. If visual alerting is
	enabled, this light flashes when you receive an incoming call.
Missed Call	The icon on the History button is illuminated when you have missed
Indicator	calls. The top line shows the Missed Call icon and the number of calls
	missed.
Prompt Line	View the prompt line to see helpful information, such as the expected
	action to take on a screen.

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Scrolling and Navigation

Name	Description
Call Appearances	The number of lines available on touchscreen deskphones depend on
	how the Quick Touch panel is administered (see Setting the Quick
	Touch panel on page 30. Touch the line to initiate or answer a call.
Lines	On touchscreen deskphones, call-related icons on the lines show
	which lines are in use or available for calls. Touch the line to select it.
	Lines also indicate if a feature is enabled or disabled in the Feature
	view.
Softkeys	Use the softkeys to act on objects displayed on the screen. The softkey
	labels show you the action that each key produces.
Message	Press the Message button to connect directly to your voicemail
	system.
Navigation Arrows	Touch the right-facing arrow at the upper right of a screen or to the
	right of a list item to move to the next or a related screen.
Phone	Press Phone to view and manage your calls.
Contacts	Press Contacts to view the entries in your Contacts list.
History	Press History to view the history of your outgoing, incoming, and
	missed calls.
Home	Press Home to configure options and settings, log out, access your
	favorite contacts, and view network information. You can also access
	the calculator, World Clock, and Weather applications (if available).
Volume	Press Volume to adjust the volume of the handset, headset, speaker,
	and ringer.
Headset	Press Headset to use the headset if it is connected. Only HIS headset
	cords are compatible with your phone.
Mute	Press Mute to mute a call in progress. To take a call off mute, press
	Mute again.
Speaker	Press Speaker to use the speakerphone. To take a call off
	speakerphone, lift the handset.
Forward	Press Forward to display the Forwarding menu.

Scrolling and Navigation

Use the onscreen up and down arrow buttons on the right middle of the screen to scroll up or down through a list. Touch and hold the appropriate scroll button to scroll a page at a time in the designated direction or to activate scrolling “auto repeat.”

To switch between call appearances and features, use the Features button or Calls button in the upper right of the Phone screen to switch between call appearances and features. Touch

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Introduction to the 9621G/9641G Deskphone

Features to move from the Phone screen to the Features list, or touch Calls to move from the Features list to the Phone screen.

When a list item has a “Details” button (a blue right-facing arrow), touching it shows more information about the item. For example, touching the arrow to the right of a contact name produces a detail screen showing all the numbers on file for that person.

You act on objects such as a line or softkey by touching them or by touching the on-screen softkey labels. Softkey labels change according to the context. For example, touch a contact to place a call to that person, touch a line on the Phone screen to answer an incoming call, to go off hook to place a call, or to resume a call on hold.

About icons

The icons in the following table indicate the state of a call, navigation choices, Call History types, Contact phone types, feature status, or the status of an attached or paired device.

Depending on their purpose, some icons appear on the top line, for example, to notify you that a headset is active or that you have missed calls in the Call History. Other icons display on call appearance lines to show call states. Icons also appear on application screens like the Contacts or Call History lists, or World Clock and Weather. Home screen icons are touchbased to let you initiate actions like changing telephone settings, accessing the Web browser, or accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator might make other, optional Home screen icons available to you that do not appear in this table. Such icons represent optional applications for which your administrator can provide information.

Icon	Description
	Incoming call is alerting.
	This call appearance line is not currently in use.
	Call is active.
	You placed this call on hold.
	Indicates your calls are being forwarded.
	A bridged call appearance is in use.
	EC500 is on.

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About icons

Icon	Description
	A conference call is active.
	You placed a conference call on hold.
	Speakerphone volume is being adjusted.
	Headset volume is being adjusted.
	Details button. Touch to display more information about
	a line item or to access related information screens.
	Unnamed registration in effect.
	The call in progress is muted.
	The ringer volume is off due to pressing - on the Volume
	button until the volume turns off. To reinstate volume,
	press + on the Volume button.
	Your administrator may place this icon on one of your
	softkeys as an energy-saving measure, or it appears on
	the Settings menu. Pressing this softkey turns the
	display backlight off. When the backlight is off, any
	activity on your telephone turns it back on.
	Indicates that your phone is in an “Unnamed
	Registration” state, caused by not entering an extension
	within 60 seconds of being prompted for one or not
	entering a password. In this situation, your phone may
	register with its call server but will show only one call
	appearance, no features, and will allow only outgoing
	calls. To switch from the unnamed registration state,
	login with a valid extension and password.
	Team icon indicating this team member is available.
	Your system administrator sets up teams as applicable.
	Team icon indicating this team member is having calls
	forwarded.
	Team icon indicating this team member is busy on a call
	and not available.

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Introduction to the 9621G/9641G Deskphone

Icon	Description
	Team icon indicating this team member is busy and is
	forwarding all calls.
	Team busy and ring icon.
	Team busy and ring (more) icon.
	Team icon indicating a team member is calling.
	Home screen icon that designates the general phone
	number for a favorite Contact. See Setting up favorites
	for more information.
	Home screen icon that designates the home phone
	number for a favorite Contact. See Setting up favorites
	for more information.
	Home screen icon that designates the work phone
	number for a favorite Contact. See Setting up favorites
	for more information.
	Home screen icon that designates the mobile phone
	number for a favorite Contact. See Setting up favorites
	for more information.
	Call History — all calls.
	Call History Missed call.
	Call History Outgoing call.
	Call History Answered call.
	Contact — General telephone number.

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About icons

Icon	Description
	Contact — Home telephone number.
	Contact — Mobile Telephone number.
	Contact — Work telephone number.
	Contact — Favorite.
	Feature is on.
	Feature is off.
	Phone is paired with and able to communicate with a
	Bluetooth® headset.
	Access the Home screen WML Browser application (if
	available).
	Access the Home screen (telephone) Settings menu.
	Access the Home screen Calculator application.
	Access the Home screen World Clock application.
	Access the Home screen Weather application.

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Introduction to the 9621G/9641G Deskphone

Icon	Description
	Weather is clear/fair.
	Weather is partly cloudy.
	Weather is cloudy.
	Weather is a light rain.
	Weather is rainy.
	Weather is snowy.
	Weather is icy.
	Weather is thunderstorms.
	Weather is windy.
	Weather is severe storms.
	Access the Main Menu Clean Screen option.
	Access the Main Menu Guest Login option.
	Access the Main Menu Log out option.
	Access the Main Menu Network info options.
	Access the Options & Settings Screen and Sounds
	Options menu.
	Access the Options & Settings Call Settings menu.

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Administrative messages

Icon	Description
	Access the Options & Settings Application Settings
	menu.
	Access the Options & Settings Advanced Settings
	menu.

Administrative messages

Your administrator can send important messages directly to your telephone, for example, notification of an early office closing due to inclement weather or information about an imminent service interruption.

These types of messages can take any of the following forms:

•a text message streaming across the top display line, accompanied by an audible alert,

•an audio message broadcasting through the Speaker (or the headset if that device is active),

•an “interrupt” screen notifying you that you are receiving an audio alert, with instructions for canceling the message or resuming your previous activity, such as continuing a call.

While receiving an audio message, you can switch between the Speaker, handset, and headset as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the volume, as you normally would during a call.

Adjustable stand and display screen

You can adjust the display screen to different angles. To move the display screen, gently pull from the top of the display screen towards you. As you pull the screen towards you, you may hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently pull the display screen all the way towards you and push to return it to its original flat position.

The telephone stand attaches to the phone in one of two ways so that you can place the phone in a relatively flat position or at an angle. If your phone is in the upright position for wall mounting, reverse the tab located below the switchhook in the top ear piece pocket (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out.

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Introduction to the 9621G/9641G Deskphone

Using the On-screen Keyboard

An on-screen keyboard appears when you add or edit a contact name or number, or when you personalize labels for your call appearances or features. You can switch between alphabetic and numeric keyboards, and you can use the keyboard to enter symbols and accented letters.

Use the diagrams that follow to add or change names, telephone numbers, or labels. Touching and holding the Backspace or cursor right/left buttons down produces an “automatic repeat” action that stops when you lift your finger or stylus. Remember to touch the “Done” check mark when you finish editing. Use the “Cancel” X to discard any edits and return to the previous screen, retaining the original information.

Figure 1: Text Entry Keyboard

Figure 2: Numeric Entry Keyboard

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Cleaning the screen

Cleaning the screen

Clean the touch screen periodically to remove fingerprints and other marks by using a soft, slightly damp, lint-free cloth. From the Home screen, select Settings, then Touch Screen Cleaning to disable the touch screen so that you can clean it without initiating an action or application. Follow the instructions that display and press any phone button like Contacts or Home when you are done.

Warning:

Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only. Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents to clean the touch screen. Do not get moisture into openings.

Viewing Network Information

Your system administrator may ask you to check certain phone or network settings to investigate problems. Access network information from the Home Screen. Network Information has five different viewing options: Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous.

Your system administrator will instruct you further as to which network information options and settings are needed.

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Chapter 2: The Home Screen

Press the Home button under the display to access the Home screen. The Home screen has icons that let you access your telephone's options and settings to adjust or customize them, access Web-based applications to get information about the time and weather in different parts of the world, display a calculator, view your phone and network settings, use Favorite speed dial buttons, and log out. The exact content of your Home screen depends on how your administrator has set up your system but it normally includes the following standard Avaya features:

•Settings displays a menu that lets you change your call settings, the language in which information displays on the screen, the way your screen looks and sounds, pair your phone with a Bluetooth headset, log into a phone as a guest, clean your screen, log your phone out, and more.

•World Clock shows the time and weather in different parts of the world.

•Weather shows the current weather conditions in an area you choose and a short-term weather forecast.

•Calculator provides a simple, four-function calculator.

•My Pictures lets you use pictures from a USB device as your telephone screensaver.

You can also use Contacts to put speed dial icons for up to 16 Favorite numbers on your Home screen. Your administrator may make other Web-based applications available to you, for example, a corporate directory or support page. To invoke any application you see on the Home screen, touch its icon. Depending on how many Avaya applications, contact favorites, and/or Web-based applications are administered, you may have a second page for your Home screen. Touch the scroll bar on the right side of the Home screen to view the next page.

Note:

The Settings options that appear depend on how your extension was administered. Some options described in this guide may not be available to you.

Options and Settings

The Settings menu contains choices for:

•Options & Settings

•Bluetooth Setup

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The Home Screen

•Network Information

•Guest Login

•Log Out

•LightOff

•Touch Screen Cleaning

•About Avaya one-X

The Options & Settings menu provides access to:

•Call Settings, including choices for automatically displaying the Phone screen when you get an incoming call or when you place a call, turning call timers on or off, controlling how Redial works, turning Visual Alerting on or off, and more.

•Application Settings, including choices for personalizing button labels, for turning call History on or off, and for including bridged calls in your call History.

•Screen & Sound Options, including choices for adjusting the brightness of your phone display or an attached button module, changing the contrast on an attached button module, changing the ring pattern, selecting a different display language, showing the quick touch panel, and setting button clicks and tones.

•Advanced Options, including choices for backing up and restoring your settings, options, and button labels. You can also set Automatic Gain Control (AGC) for your headset, handset, and/or speaker audio.

•VPN Settings, if your deskphone is part of a Virtual Private Network and if you have authorization to view or change associated settings. If you are an authorized VPN user, see the VPN Setup Guide for 9600 Series IP Telephones (Document Number 16– 602968) for information.

Bluetooth Setup lets you pair a Bluetooth—capable wireless headset with your phone, so you are not tied to your desk during calls. Bluetooth setup is not applicable to the 9621G deskphone model.

Network Information shows summaries of network-related parameters for your phone, often used in troubleshooting with your administrator. For more information, see Viewing Network Information on page 19.

Guest Login lets you log in to another 9621G or 9641G phone and access your own phone's features and functionality.

Log out is used when you want to sign off the phone, to protect your settings or to allow another user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out does not display unless your phone (and any associated button module) is in an idle state.

LightOff has a corresponding Light Off icon, which you can touch to temporarily turn off the display (and any attached button module) to save energy until you next use the phone. For example, if you touch the LightOff icon, the display screen appears to be off, but if you get an incoming call, press one of the hard buttons on the phone, or pick up the handset to make a call, the display is restored to its normal brightness level.

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Options and Settings

Touch Screen Cleaning disables the display so you can remove fingerprints or other marks from the touch screen.

About Avaya one-X provides the release number of your telephone software.

Setting Go To Phone Screen on Calling

Set Go to Phone Screen on Calling to Yes, to automatically display the Phone screen when you make a call.

1.Press Home.

2.Touch Settings.

3.Touch Options & Settings.

4.Touch Call Settings.

5.On the Call Settings menu, touch Go To Phone Screen on Calling to change it from Yes to No or No to Yes.

6.Touch Save to save the setting or Cancel to return to the menu without saving.

Setting Go To Phone Screen on Ringing

Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call.

1.Press Home.

2.Touch Settings.

3.Touch Options & Settings.

4.Touch Call Settings.

5.On the Call Settings menu, touch the Go to Phone Screen on Ringing setting to change it from Yes to No or No to Yes.

6.Touch Save to save the setting or Cancel to return to the menu without saving.

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The Home Screen

Setting Go To Phone Screen on Answer

Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a call.

1.Press Home.

2.Touch Settings.

3.Touch Options & Settings.

4.Touch Call Settings.

5.On the Call Settings menu, touch the Go to Phone Screen on Answer setting to change it from Yes to No or No to Yes.

6.Touch Save to save the setting or Cancel to return to the menu without saving.

Setting dialing options

Your phone has two dialing options. You can dial as you normally would, for example, pick up the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set "edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the number, backspace to correct a digit if needed, and when ready, initiate the dialing process using a softkey.

Note:

Edit dialing may not be available to you, depending on how your system is administered.

1.Press Home.

2.Touch Settings.

3.Touch Options & Settings.

4.On the Call Settings menu, touch Edit Dialing to change it from On (Enabled) to Off (Disabled) or Off to On.

5.Touch Save to save the setting or Cancel to return to the menu without saving.

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Options and Settings

Setting redial options

You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed.

1.Press Home.

2.Touch Settings.

3.Touch Options & Settings.

4.On the Call Settings menu, touch Redial to change it from List (the last four, five, or six numbers display when you touch Redial, depending on your deskphone model) to One Number (touching Redial dials the last number called) or One Number to List.

5.Touch Save to save the setting or Cancel to return to the menu without saving.

Displaying call timers

You can set your call settings to display the duration of calls. You can turn the call timer display on or off.

1.Press Home.

2.Touch Settings.

3.Touch Options & Settings.

4.Touch Call Settings.

5.On the Call Settings menu, touch Display Call Timers to change the setting from On to Off or Off to OnYes to No or No to Yes.

6.Touch Save to save the setting or Cancel to return to the menu without saving.

Configuring visual alerts

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off.

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