AVAYA one-X Deskphone H.323 9608, one-X Deskphone H.323 9611G User Guide
Avaya one-X
™
Deskphone H.323
9608/9611G User Guide
16-603593
Issue 1
August 2010
©
2010 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
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Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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Preventing toll fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: securityalerts@avaya.com.
http://www.avaya.com/support/Copyright/.
http://www.avaya.com/support/. Suspected security
2 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
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Downloading documents
For the most current versions of documentation, see the Avaya Support
Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems
or to ask questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:
support
Warning
The handset receiver contains magnetic devices that can attract small
metallic objects. Care should be taken to avoid personal injury.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing to
the outside plant.
VCCI-Class B statement:
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
http://www.avaya.com/
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 3
4 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
Contents
Chapter 1: Introduction to the 9608/9611G Deskphone.........................................................7
Overview...........................................................................................................................................................7
Scrolling and navigation....................................................................................................................................9
About icons.....................................................................................................................................................10
Administrative messages.................................................................................................................................11
Telephone stand..............................................................................................................................................11
Viewing Network Information...........................................................................................................................12
Chapter 2: Avaya Menu...........................................................................................................13
Options & Settings..........................................................................................................................................14
Setting Go To Phone Screen on Calling.................................................................................................15
Setting Go To Phone Screen on Ringing................................................................................................15
Setting Go To Phone Screen on Answer................................................................................................15
Changing the display language..............................................................................................................16
Setting redial options..............................................................................................................................16
Setting dialing options............................................................................................................................17
Displaying call timers..............................................................................................................................17
Configuring visual alerts.........................................................................................................................18
Setting the audio path.............................................................................................................................18
Setting contact names to display during calls.........................................................................................19
Adjusting the brightness or contrast of the display.................................................................................19
Turning button click sounds on and off...................................................................................................20
Turning error tones on or off...................................................................................................................20
Turning large text on or off......................................................................................................................21
Setting the Phone screen width..............................................................................................................21
Changing the ring pattern.......................................................................................................................22
Personalizing button labels.....................................................................................................................22
Backing up and restoring your data files................................................................................................23
Turning automatic gain control on or off.................................................................................................24
Browser...........................................................................................................................................................24
Accessing your browser.........................................................................................................................25
Chapter 3: About Features.....................................................................................................27
Accessing the Features menu.........................................................................................................................27
Feature Table..................................................................................................................................................27
Calling a person from the directory.................................................................................................................29
Configuring simultaneous ringing for multiple telephones (EC500)................................................................29
Chapter 4: Answering a call...................................................................................................31
Chapter 5: Making a call.........................................................................................................33
Making an emergency call..............................................................................................................................33
Clearing a number...........................................................................................................................................33
Redialing a number.........................................................................................................................................34
Making a call using edit dialing.......................................................................................................................34
Calling a person from the contacts list............................................................................................................34
Calling a person from call history....................................................................................................................35
Making a call using a “click to dial” link...........................................................................................................35
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 5
Chapter 6: Standard Call-Related Features..........................................................................37
Putting a call on hold.......................................................................................................................................37
Muting a call....................................................................................................................................................38
Transferring a call............................................................................................................................................38
Conference calls.............................................................................................................................................38
Setting up a conference call...................................................................................................................39
Adding a person on hold to a conference call........................................................................................39
Putting a conference call on hold...........................................................................................................39
Muting a person on a conference call.....................................................................................................40
Dropping the last person added from a conference call.........................................................................40
Dropping a person from a conference call..............................................................................................40
Forwarding calls..............................................................................................................................................41
Forwarding calls.....................................................................................................................................41
Send All Calls.........................................................................................................................................41
Chapter 7: Bridged call appearances....................................................................................43
Answering a call on a bridged line..................................................................................................................43
Joining a call on a bridged line........................................................................................................................43
Making an outgoing call on a bridged line.......................................................................................................44
Chapter 8: Contacts................................................................................................................45
Searching for a contact...................................................................................................................................45
Viewing a contact's details..............................................................................................................................45
Adding a new contact......................................................................................................................................46
Editing a contact..............................................................................................................................................47
Deleting a contact...........................................................................................................................................47
Chapter 9: Call History............................................................................................................49
Viewing call history..........................................................................................................................................49
Viewing call history details..............................................................................................................................50
Adding an entry from the call history to your contacts list...............................................................................50
Removing an entry from call history................................................................................................................51
Clearing all call history entries........................................................................................................................51
Turning off call history.....................................................................................................................................51
Chapter 10: Using USB Flash Drives with your phone........................................................53
Adding contacts from an external file to your contacts list..............................................................................53
Replacing your contacts list with an external file.............................................................................................54
Copying your contacts list to a USB flash drive..............................................................................................55
Temporarily using a USB contacts list.............................................................................................................55
Using pictures from your USB device as a screensaver.................................................................................55
Chapter 11: Getting your messages......................................................................................57
Logging into your voice mail............................................................................................................................57
Chapter 12: About Logging In to and Out of Your Telephone.............................................59
Logging in to your telephone extension..........................................................................................................59
Logging in as a guest user..............................................................................................................................60
Logging out of your telephone extension........................................................................................................60
Index.........................................................................................................................................61
6 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
Chapter 1: Introduction to the 9608/9611G
Deskphone
Your deskphone provides many features, including a Phone screen to view and manage your
calls, call History, a Contacts list, an integrated WML browser, a menu of options and settings,
and access to your voicemail. You can also attach up to three button modules to your
telephone, to expand the available number of call appearances and features; multiple button
modules must all be the same type and model. The 9611G Deskphone provides this
information in color, while the 9608 model provides this information in black and white.
The "G" designation in 9611G means this deskphone model has a built-in Gigabit Ethernet
adapter which speeds data transmission. The 9608 Deskphone has a smaller display area
than the 9611G Deskphone. Unless specifically stated elsewhere in this guide, the two models
are essentially the same in terms of features and functionality.
Not all functions and features described in this user guide may be available on your deskphone.
If you find that a function or feature is not available, please contact your system administrator.
Overview
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 7
Introduction to the 9608/9611G Deskphone
The following table provides button/feature descriptions for the 9608/9611G deskphone.
Name Description
USB Port Insert a USB device (also called a memory stick, thumb drive, or flash
drive) to transfer contacts between your phone and an external data
source; see Using USB Flash Drives with your phone on page 53 for
more information. You can also recharge some battery-powered
devices by using a USB cable to connect the device to your
deskphone's USB port. Note: the 9608 does not have a USB port.
Message Waiting
Indicator
Missed Call
Indicator
An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If visual alerting is
enabled, this light flashes when you receive an incoming call.
The icon on the History button is illuminated when you have missed
calls. The top line shows the Missed Call icon and the number of calls
missed.
8 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
Scrolling and navigation
Name Description
Prompt Line View the prompt line to see helpful information, such as when you can
use the right or left navigation arrows to view alternate screens or
menus.
Call Appearances The number of lines available to make or receive calls (call
appearances) depend on how your system is administered. Press the
line button to initiate or answer a call.
Lines The line buttons with integrated LEDs show which lines are in use and
correspond to the lines on the display. Press the line button to select
that line. Lines also indicate if a feature is enabled or disabled in the
Feature view.
Softkeys Use the softkeys to act on objects displayed on the screen. The softkey
labels show you the action that each key produces.
Message Press the Message button to connect directly to your voicemail
system.
Navigation Arrows Use the right and left navigation arrows to navigate between menus
or to move the cursor during text input. Use the up and down
navigation arrows to move from one line to another.
Phone Press Phone to view and manage your calls.
Contacts Press Contacts to view the entries in your Contacts list.
History Press History to view the history of your outgoing, incoming, and
missed calls.
Home Press Home to configure options and settings, access the browser,
log out, or view network information.
Volume Press Volume to adjust the volume of the handset, headset, speaker,
and ringer.
Headset Press Headset to use the headset if it is connected. Only HIS headset
cords are compatible with your phone.
Mute Press Mute to mute a call in progress. To take a call off mute, press
Mute again.
Speaker Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset.
Scrolling and navigation
A navigation icon appears in the phone display to indicate that you can scroll to more options or
information. Use the right and left navigation arrows to go to other screens when the paging
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 9
Introduction to the 9608/9611G Deskphone
icon (left- and right-facing arrows) displays on the Title Line or to move the cursor right or left
when entering text.
The softkey labels will change according to the options available for the selected line. The OK
button is a shortcut for the default action. For example, when you select an entry in your
contacts list, pressing the OK button places a call to that person.
About icons
The icons in the following table indicate the state of a call, navigation choices, or the status
of a team member whose presence you are tracking.
Icon Description
Missed call; a call was not answered or was forwarded
to voice mail.
Incoming call is alerting.
Call is active.
Call is on hold.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see additional
pages/screens/options.
Scroll left for other options.
Scroll right for other options.
Scroll up or down when there is more information than
can display in the application area.
End of a list; scroll up to see choices.
The call in progress is muted.
The ringer volume is off due to pressing - on the Volume
button until the volume turns off. To reinstate volume,
press + on the Volume button.
Team icon indicating this team member is available.
Team icon indicating this team member is busy on a call
and not available.
10 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
Icon Description
Team icon indicating this team member is not on a call
but is forwarding incoming calls.
Team icon indicating this team member is busy on a call
and is forwarding incoming calls.
Your administrator may place this icon on one of your
softkeys as an energy-saving measure. Pressing this
softkey turns the display backlight off. When the
backlight is off, any activity on your telephone turns it
back on.
Indicates that your phone is in an “Unnamed
Registration” state, caused by not entering an extension
within 60 seconds of being prompted for one or not
entering a password. In this situation, your phone may
register with its call server but will show only one call
appearance, no features, and will allow only outgoing
calls. To switch from the unnamed registration state,
login with a valid extension and password.
Administrative messages
Administrative messages
Your administrator can send important messages directly to your telephone, for example,
notification of an early office closing due to inclement weather or information about an imminent
service interruption.
These types of messages can take any of the following forms:
• a text message streaming across the top display line, accompanied by an audible alert,
• an audio message broadcasting through the Speaker (or the headset if that device is
active),
• an “interrupt” screen notifying you that you are receiving an audio alert, with instructions
for canceling the message or resuming your previous activity, such as continuing a call.
While receiving an audio message, you can switch between the Speaker, handset, and headset
as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the
volume, as you normally would during a call.
Telephone stand
The telephone stand attaches to the phone in one of two ways so that you can place the phone
in a relatively flat position or at an angle. If your phone is in the upright position for wall
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 11
Introduction to the 9608/9611G Deskphone
mounting, reverse the tab located below the switchhook in the top ear piece pocket (on the
front of the phone). This will keep the handset seated in the correct position. You will need a
small screwdriver to lift this tab out.
Viewing Network Information
Your system administrator may ask you to check certain phone or network settings to
investigate problems. Access network information from the Home Screen. Network Information
has five different viewing options: Audio parameters, IP (Internet Protocol) parameters, Quality
of Service, Interfaces, and Miscellaneous.
Your system administrator will instruct you further as to which network information options and
settings are needed.
12 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
Chapter 2: Avaya Menu
You can use the Avaya Menu to adjust and customize options and settings for your telephone,
access additional Web-based applications, get information about your phone and network
settings, and log out. When you press the Home button, you see one of the following menus,
depending on how your administrator has set up your system and on the applications available
to you:
Note:
The menus and sub-menus that appear depend on how your extension was administered.
Some options or sub-menus may not be available. Contact your System Administrator if you
have any questions.
Sample Menu 1 Sample Menu 2
> Options & Settings
> Browser
> Network Information
> Guest Login
> Log Out
> About Avaya one-X
Note:
On menus with WML applications, select Phone Settings to access the standard telephone
Options & Settings menu.
Options & Settings or Phone Settings, if your menu is customized,lets you change your call
settings, personalize button labels, adjust brightness and contrast, select your ringing pattern,
and more.See Options & Settings on page 14 for more information.
The Browser menu contains additional web-based applications. (If no web applications are
available for your phone, the Browser menu is not shown.)
Network Information shows a summary of network-related parameters for your phone and
provides diagnostic information. See
If your administrator has set up Web applications, this option appears under the Phone Settings
menu instead.
About Avaya one-X provides the release number of your telephone software.
> Your 1st Web Application
> Phone Settings
> Log Out
> About Avaya one-X
> My Pictures
Viewing Network Information on page 12 for information.
Guest Login lets you log in to a phone to which you are not normally assigned, to access your
own contacts and features.
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 13
Avaya Menu
Log Out lets you sign off the phone, to protect your settings or to allow another user to log
in. Log out does not display unless your phone (and any associated button module) is in an
idle state.
My Pictures lets you use pictures from a USB device as your telephone screensaver, but is
only available on those deskphones with a USB interface.
Options & Settings
The Options & Settings menu contains choices for:
• Call Settings
• Application Settings
• Screen & Sound Options
• Advanced Options
• Network Information
• VPN Settings
Call Settings includes choices for automatically displaying the Phone screen when you get an
incoming call or when you place a call, turning call timers on or off, controlling how Redial
works, turning Visual Alerting on or off, and more.
Application Settings includes choices for personalizing button labels, turning call History on or
off and including bridged calls in your call History.
Screen & Sound options includes choices for adjusting your phone's brightness and contrast,
ring pattern, language selection, and button clicks and tones.
Advanced Options includes choices for backing up and restoring your settings, options and
button labels.. You can also set AGC (Automatic Gain Control) for your headset, handset, and/
or speaker audio.
Network Information has a sub-menu with five different viewing options: Audio parameters, IP
(Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous. Your system
administrator may ask you to use this option to check certain phone or network settings to
investigate problems.
VPN Settings, if your deskphone is part of a Virtual Private Network and if you have
authorization to view or change associated settings. If you are an authorized VPN user, see
the VPN Setup Guide for 9600 Series IP Telephones (Document Number 16–602968) for
information.
14 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
Setting Go To Phone Screen on Calling
Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when
you place a call.
Setting Go To Phone Screen on Ringing
Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when
you get an incoming call.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
Options & Settings
5. Press Select or OK.
6. Select Go to Phone Screen on Ringing.
7. Press Change or OK to set the option to Yes or No.
8. Press Save.
Setting Go To Phone Screen on Answer
Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen
when you answer a call.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Go to Phone Screen on Answer.
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 15
Avaya Menu
7. Press Change or OK to set the option to Yes or No, depending on the current
setting.
8. Press Save.
Changing the display language
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Language....
7. Select a display language.
8. Press Select or OK.
9. Press Yes to confirm the selected language.
Setting redial options
You can set Redial to dial the last number you dialed or to display a list of the last numbers
you dialed.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Select Call Settings.
4. Press Select or OK.
5. Select Redial.
6. Press Change or OK to toggle between One Number and List.
7. Press Save.
16 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
Setting dialing options
Your phone has two dialing options. You can dial as you normally would, for example, pick up
the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set
"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the
number, backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey.
Note:
Edit dialing may not be available to you, depending on how your system is administered.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
Options & Settings
5. Press Select or OK.
6. Select Edit Dialing.
If your telephone does not display this option, your administrator has not made this
feature available.
7. Press Change or OK to change the setting to On (Enabled) or Off (Disabled).
When on-hook dialing is in effect, dialpad (edit dial) searches are not available.
8. Press Save.
Displaying call timers
You can set your call settings to display the duration of calls. You can turn the call timer display
on or off.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Display Call Timers.
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 17
Avaya Menu
7. Press Change or OK to change the setting.
8. Press Save.
Configuring visual alerts
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Visual Alerting.
7. Press Change or OK to turn Visual Alerting on or off.
8. Press Save.
Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an onhook call.If your system administrator has set up auto-answer, incoming calls are also
answered on the default audio path you designate here.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Audio Path.
18 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
7. Press Change or OK to change the Speaker or Headset setting.
8. Press Save.
Setting contact names to display during calls
You can set your phone to show the contact's name rather than the calling party name for an
incoming or answered call, a transferred call, or conference call when a calling or called party
number matches a number on your Contacts list.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
Options & Settings
5. Press Select or OK.
6. Select Pair Contacts to Calls.
7. Press Change or OK to change the setting to On or Off.
8. Press Save.
Adjusting the brightness or contrast of the display
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Brightness or Contrast.
Note:
Contrast adjustment applies only to a button module attached to a deskphone
with a color display screen. You cannot adjust the contrast of the deskphone's
color display screen itself.
Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010 19
Avaya Menu
7. Press Change or OK.
8. Select Phone or an attached Button Module.
9. Scroll to the right or left to adjust the brightness or contrast.
10. Press Save or OK.
Turning button click sounds on and off
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Button Clicks.
7. Press Change or OK to turn sounds on or off.
8. Press Save.
Turning error tones on or off
Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Error Tones.
20 Avaya one-X™ Deskphone H.323 9608/9611G User Guide August 2010
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