AVAYA one-X Deskphone Edition 9620 User Guide

Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide

16-300699

Issue 3

January 2007

Contents

Notices ..................................................................................................... 5

Introduction to the 9620 IP Telephone .................................................. 7

Overview .................................................................................................................. 7

About Scrolling and Navigation ................................................................................ 8

About Your Telephone Stand ................................................................................... 9

About the Avaya Menu ........................................................................... 9

About Options & Settings ......................................................................................... 9

Setting Go To Phone Screen on Calling ........................................................ 10

Setting Go To Phone Screen on Ringing ....................................................... 10

Setting redial options ..................................................................................... 10

Configuring call timers ................................................................................... 11

Configuring visual alerts ................................................................................ 11

Adjusting the brightness or contrast of the display ........................................ 11

Turning button click sounds on and off .......................................................... 11

Turning error tones on or off .......................................................................... 12

Turning large text on or off ............................................................................. 12

Changing the ring pattern .............................................................................. 12

Editing button labels ...................................................................................... 12

About the Browser .................................................................................................. 13

Accessing your browser ................................................................................. 13

About the Features menu ..................................................................... 13

Accessing the Features menu ................................................................................ 13

Calling a person from the directory ........................................................................ 14

Configuring simultaneous ringing for multiple telephones (EC500) ....................... 14

Answering a Call ................................................................................... 14

Sending an incoming call directly to voicemail ................................. 15

Ignoring an incoming call ..................................................................... 15

Making a Call ......................................................................................... 15

Clearing a number .................................................................................................. 15

Redialing a number ................................................................................................ 15

Calling a person from the Contacts list ................................................................... 15

Calling a person from the call log ........................................................................... 15

Muting a Call .......................................................................................... 15

Putting a Call on Hold ........................................................................... 16

Transferring a Call ................................................................................ 16

About Forwarding Calls ........................................................................ 16

Send all calls .......................................................................................................... 16

Call Forwarding ...................................................................................................... 16

Turning off call forwarding ...................................................................................... 17

About Conference Calls ....................................................................... 17

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Setting up a conference call ................................................................................... 17

Adding a person on hold to a conference call ........................................................ 17

Putting a conference call on hold ........................................................................... 17

Muting a person on a conference call ................................................................... 18

Dropping the last person from a conference call .................................................... 18

Dropping a person from a conference call ............................................................. 18

About Bridged Calls .............................................................................. 18

Answering a call on a bridged line .......................................................................... 18

Joining a call on a bridged line ............................................................................... 19

Making an outgoing call on a bridged line .............................................................. 19

About Contacts ..................................................................................... 19

Viewing Contacts details ........................................................................................ 19

Adding a new contact ............................................................................................. 19

Editing a contact ..................................................................................................... 20

Deleting a contact ................................................................................................... 20

About the Call Log ................................................................................ 20

Viewing the call log ................................................................................................. 20

Viewing call log details ........................................................................................... 20

Adding an entry from the call log to your Contacts list ........................................... 21

Removing an entry from the call log ....................................................................... 21

Clearing all entries from the call log ....................................................................... 21

Turning off call logging ........................................................................................... 21

Contents

Getting Your Messages ........................................................................ 21

Logging into your voicemail .................................................................................... 22

About logging in to your telephone .................................................... 22

Logging in to your telephone .................................................................................. 22

Logging out of your telephone ................................................................................ 22

Index ....................................................................................................... 23

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Contents

4 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide

Notices

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP Phone might cause interference.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our website, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands, and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Notices

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

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6 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide

Introduction to the 9620 IP Telephone

Your telephone provides many features, including a Phone screen for viewing and managing your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail.

Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator.

Overview

Issue 3 January 2007 7

About Scrolling and Navigation

Name Description

USB Port If your phone gets its power from a local AC power adapter (and not

Message Waiting Indicator

Prompt Line View the prompt line to see when you can use the right or left

Softkeys Use the softkeys to act on objects displayed on the screen. The

Message Press the Message button to connect directly to your voicemail

Navigation Arrows

OK Press the OK button for a shortcut to an action. For example, when

Phone Press Phone to view and manage your calls. Contacts Press Contacts to view the entries in your contact list. Call Log Press Call Log to view a list of your outgoing, incoming, and missed

Missed Call Indicator

Avaya Menu Press Avaya Menu to configure options and settings, access the

Volume Press volume to adjust the volume of the handset, headset, speaker,

Headset Press Headset to use the headset if it is connected. Only HIS

Mute Press Mute to mute a call in progress. To take a call off mute, press

Speaker Press Speaker to use the speakerphone. To take a call off

9620 IP Telephone Button/Feature Descriptions

directly from the voice/data network connection), you can recharge a battery-powered device using your phone's USB port. Connect the device to your phone with a USB cable to recharge it.

An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.

navigation arrows to view alternate screens or menus.

softkey labels show you the action that each key produces. The labels and the actions vary depending on the object that is selected.

system. Use the up and down navigation arrows to scroll through lists. Use

the right and left navigation arrows to navigate between menus or to move the cursor during text input.

you select a call log entry, pressing OK dials the number.

calls. The icon on the Call Log button is illuminated when you have missed

calls. The top line shows the Missed Call icon and the number of calls missed.

browser, log out, or view network information.

and ringer.

headset cords are compatible with your phone.

Mute again.

speakerphone, lift the handset and press Speaker.

About Scrolling and Navigation

When navigating through the options and features on your telephone display, use the navigation arrows to scroll and buttons to select lines or options.

Use the up and down navigation arrows to scroll up or down through lists. Use the right and left navigation arrows to go to other screens when indicated by the Prompt Line or to move the cursor right or left when entering text.

When you scroll to a line on the display, that line is selected. The selected line is highlighted in black and white letters. The softkey labels will change according to the options available

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