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one-X Deskphone 9641G
Quick Reference Manual
2 pgs144.74 Kb0

Avaya one-X Deskphone 9621G, one-X Deskphone 9641G Quick Reference Manual

For more information: Go to www.avaya.com/support for latest support information, including the user guide, administrator guide, installation and maintenance guide, interactive document, and software downloads.
August 2012
Avaya one-X® Deskphone
Answering and calling
Answering a call when you are on another call
1. Tap the new call line. The deskphone places the first call on hold.
2. To drop the first call when you answer another call, tap Drop.
Searching and calling a contact
1. Press CONTACTS.
2. Using the dialpad, type the name that you want to search.
3. Tap the number of the contact.
Calling a person from the call history
1. Press HISTORY.
2. To view a separate list of all calls, tap the appropriate icon.
3. Tap the name of the contact that you want to call.
Calling a contact on a secondary number
1. Press CONTACTS.
2. Search and select the contact that you want
to call.
3. Tap Details.
4. From the contact details, tap the number
that you want to call.
Making an emergency call
You do not have to be logged in to make an emergency call.
1. Tap the Emerg. softkey.
2. At the prompt, tap the Yes softkey.
3. To end the emergency call, press
SPEAKER or the End Call softkey.
Dialing an E.164 number
1. Lift the handset.
2. Press SPEAKER or HEADSET as required.
3. Tap the plus (+) softkey to display the plus
sign (+).
4. Dial the number that you want to call.
Transferring a call
1. Tap Transfer.
2. Dial the telephone number to which you want to transfer the call.
3. For an attended transfer, answer the call, and tap Complete.
4. For an unattended transfer, tap Complete without answering the call.
Forwarding calls to another number
1. Tap Forward.
2. Select Call Fwd Busy/No Ans.
1. Enter the number to which you want to forward your calls.
2. Tap Enter.
Features
Enabling Send All Calls feature
Tap Send All.
Setting automatic callback
1. When you receive the busy signal, go to the Features menu.
2. Tap Auto Callback.
Parking a call
1. During the active call, tap Features > Call Park.
2. On the other deskphone, tap Call Park line/feature to unpark the call.
Enabling simultaneous ringing for multiple phones using EC500
From the Features menu, tap EC 500.
Conferencing
Setting up a conference call
1. Select an idle call appearance and dial the first conference participant.
2. Tap Conference.
3. Dial the telephone number, or call the person from the Contacts list or the History list.
4. When the person answers, tap Join.
5. To add another person, tap Add and repeat Step 3 and Step 4.
Adding a person on hold to a conference call
1. Select your active call.
2. Tap Conf or Add if you are already in a conference.
3. Select the on-hold call.
4. Tap Resume to take the call off hold.
5. Tap Join or Conf.
Contacts
Adding a new contact
1. Press CONTACTS.
2. Tap New.
3. Using the dialpad, enter the name, and tap the check mark.
4. Enter the telephone number, and select the type of telephone.
5. Tap Add to add more numbers for the contact, or tap Save to save the contact.
Editing a contact
1. Press CONTACTS.
2. Search and select the required contact.
3. Tap Details.
4. Tap Edit.
1. Tap the information that you want to modify.
2. Tap the check mark.
5. Tap Save.
For more information: Go to www.avaya.com/support for latest support information, including the user guide, administrator guide, installation and maintenance guide, interactive document, and software downloads.
August 2012
Saving Exchange contacts on your deskphone
1. Press CONTACTS.
2. Tap the Exchange softkey. The Exchange
key is available only if you have saved contacts in your Outlook.
3. Tap +Local.
4. On the Contact Edit screen, specify the
name, telephone numbers (up to 6), and telephone types for the contact.
5. Tap Save.
Call History
Adding an entry from the call history to your contacts list
1. Press HISTORY.
2. Tap the Details button of the number that
you want to add.
3. Tap +Contact.
4. Tap Save.
Removing an entry from a call history
1. Press HISTORY.
2. Tap the Details button of the number that
you want to delete.
3. Tap Delete.
4. Tap Yes to confirm the deletion.
Paging
Initiating a group page
1. Dial the group pilot number.
2. Wait for seven seconds before you speak.
3. To end the ongoing page, tap End Call.
Options and settings
Changing the language
1. Press HOME
2. Tap Settings > Options & Settings > Language & Region.
3. Tap Language.
4. Tap the language that you want.
5. Tap Yes to confirm the change.
Setting up speed dialing
1. Press HOME.
2. Tap Settings > Options & Settings > Assign Speed Dial Entries.
3. Tap the first unassigned line.
5. Tap the contact that you want to assign.
6. Select the telephone number.
Setting up favorites
1. Press HOME.
2. Tap Settings > Options & Settings > Assign Favorite Entries.
3. To add a favorite contact, select an assignment line and tap the Contacts softkey.
4. To add a favorite feature, select an assignment line and tap the Features softkey.
Integrating other applications with your phone
1. Press HOME.
2. Tap Settings > Options & Settings >
Advanced Options > Exchange Integration.
3. To establish or change your credentials, tap Email Name & Password and enter the required information.
4. To set or change your calendar preferences, tap Calendar and enter the required information.
5. Tap Save.
Setting the Quick Touch Panel
1. Press HOME.
2. Tap Settings > Options & Settings >
Screen and Sound Options > Show Quick Touch Panel.
3. Tap the Right softkey to change the setting
from 1 Line to 2 Lines, from 2 Lines to 0, or from 0 to 1 Line.
4. Tap Save.
Instant Messaging
Enabling IM
1. Press HOME.
2. Tap Settings > Options & Settings >
Screen and Sound Options > Enable Instant Messaging.
Sending an IM from contacts list
1. Press CONTACTS.
2. Type the name or select the user to whom you want to send an IM.
3. Tap the IM icon.
4. On the IM Edit screen, using the on-screen keyboard or dialpad, type your message (up to 255 characters).
5. Tap Done.
Replying to an IM
1. On the notification window, tap Reply.
2. On the IM Edit screen, type your message.
3. Tap Done.
Presence Information
Tracking presence information
To track the presence information of the contact, turn the Track Presence option to Yes when you add or edit the contact information for that contact.
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