Avaya IP Office Platform IP500 User Manual

15-601042 Issue 30j - (18 May 2015)

Deploying Avaya IP Office™ Platform
IP500 V2

IP Office™ Platform 9.1

Deploying Avaya IP Office™ Platform IP500 V2 Page 2

15-601042 Issue 30j (18 May 2015)IP Office™ Platform 9.1

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Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a
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If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll
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All non-Avaya trademarks are the property of their respective owners.

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

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Downloading Documentation
For the most current versions of Documentation, see the Avaya Support website: http://support.avaya.com, or such successor site as
designated by Avaya.

Contact Avaya Support
See the Avaya Support website: http://support.avaya.com for Product or Hosted Service notices and articles, or to report a problem with your
Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website:
http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

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Contents

Contents

System Overview1.

..................................................................... 121.1 Additional Documentation

..................................................................... 121.2 Repair

..................................................................... 121.3 RoHS

..................................................................... 131.4 IP Office Modes

............................................................................ 141.4.1 System SD Cards

............................................................................ 151.4.2 Overall Capacity

............................................................................ 161.4.3 Hardware Support Summary

............................................................................ 171.4.4 Feature Support Summary

..................................................................... 181.5 The Control Unit

..................................................................... 191.6 IP500 V2 System Components

..................................................................... 211.7 Control Unit Cards

............................................................................ 211.7.1 IP500 Base Cards

............................................................................ 241.7.2 IP500 Trunk Cards

..................................................................... 251.8 External Expansion Modules

............................................................................ 261.8.1 IP500 External Expansion Modules

............................................................................ 281.8.2 IP400 External Expansion Modules

............................................................................ 291.8.3 Connecting External Expansion Modules

..................................................................... 301.9 Power Supplies and Cables

............................................................................ 301.9.1 Power Supplies

............................................................................ 311.9.2 Power Supply Cords

............................................................................ 321.9.3 Power Supply Backup

............................................................................ 331.9.4 Cabling and Cables

............................................................................ 351.9.5 Grounding

............................................................................ 36

1.9.6 Lightning Protection/Out-of-Building
Connections

..................................................................... 371.10 Wall and Rack Mounting

..................................................................... 381.11 Feature Keys and Licenses

..................................................................... 391.12 IP Office Phones

..................................................................... 411.13 VoIP

............................................................................ 421.13.1 Voice Compression Channels

..................................................................... 431.14 Supported Country Locales

..................................................................... 441.15 IP Office Software Applications

............................................................................ 451.15.1 Programming Applications

............................................................................ 461.15.2 User Applications

............................................................................ 461.15.3 Voicemail Applications

............................................................................ 471.15.4 Call Logging Applications

............................................................................ 471.15.5 Call Center Applications

............................................................................ 471.15.6 CTI Applications

..................................................................... 481.16 Training

..................................................................... 481.17 Web Sites

..................................................................... 491.18 Emergency and Power Failure Ports

Installation Requirements2.

..................................................................... 522.1 Environmental Requirements

..................................................................... 532.2 Space Requirements

............................................................................ 542.2.1 IP500 V2 Control Units

............................................................................ 542.2.2 External Expansion Modules

............................................................................ 552.2.3 Wall Mounting

............................................................................ 562.2.4 Rack Space Requirements

IP500 V2 Installation Overview3.

..................................................................... 593.1 Tools and Equipment Required

..................................................................... 603.2 Documentation

..................................................................... 613.3 Unpacking

Installing the Admin Software4.

..................................................................... 644.1 IP Office Web Manager

..................................................................... 654.2 Installing the Admin Applications

..................................................................... 674.3 Installer PC Connection

..................................................................... 684.4 Starting IP Office Manager

..................................................................... 694.5 Starting System Status Application

..................................................................... 704.6 Starting System Monitor

Preparing the System SD Card5.

..................................................................... 735.1 Upgrade the Card Firmware

..................................................................... 745.2 Creating an Offline Configuration File

..................................................................... 755.3 Adding a Pre-Built Configuration File

..................................................................... 755.4 Adding a License File

..................................................................... 755.5 Adding Security Certificates

..................................................................... 765.6 Adding a 9600 Series Screen Saver File

..................................................................... 765.7 Adding Music on Hold Files

Installing the Control Unit Cards6.

..................................................................... 796.1 Fitting IP500 Daughter Cards

..................................................................... 806.2 Inserting IP500 Base Cards

Installing the Physical System7.

..................................................................... 827.1 Wall Mounting

............................................................................ 837.1.1 Wall Mounting Kit V2/V3

..................................................................... 847.2 Rack Mounting

..................................................................... 857.3 Connecting External Expansion Modules

..................................................................... 877.4 Grounding

..................................................................... 887.5 Network Connection

..................................................................... 897.6 Starting the System

..................................................................... 907.7 Checking the LEDs

..................................................................... 927.8 Connecting Phones

............................................................................ 927.8.1 Analog Phones

............................................................................ 927.8.2 ETR Phones

............................................................................ 927.8.3 DS Digital Station Phones

............................................................................ 927.8.4 TCM/BST Phones

............................................................................ 937.8.5 IP/SIP Phones

Initial Configuration Using IP Office
Manager

8.

..................................................................... 978.1 Initial Configuration

..................................................................... 998.2 Entering Licenses

..................................................................... 1008.3 Setting the System Locale

..................................................................... 1018.4 Changing the IP Address Settings

..................................................................... 1028.5 Extension Numbering

..................................................................... 1048.6 Disable Unused Trunks

..................................................................... 1068.7 Setting the Digital Trunk Clock Source

..................................................................... 1088.8 Setting the Trunk Prefixes

..................................................................... 1108.9 DS16B/30B Port Mode Selection

Securing the System9.

..................................................................... 1139.1 Changing the Default Security Settings

..................................................................... 1149.2 Changing the Remote User Password

..................................................................... 1149.3 Disabling SIP Trunk Support

..................................................................... 1149.4 Disabling H.323 Telephone Support

On-Boarding10.

..................................................................... 11710.1 On-Boarding

SD Card Management11.

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..................................................................... 12211.1 Booting from the SD Cards

..................................................................... 12411.2 Creating an IP Office SD Card

..................................................................... 12611.3 Viewing the Card Contents

..................................................................... 12711.4 Backing Up to the Backup Folder

............................................................................ 127

11.4.1 Backup to the Backup Folder Using IP
Office Manager

............................................................................ 127

11.4.2 Backup to the Backup Folder Using System
Status Application

............................................................................ 127

11.4.3 Backup to the Backup Folder Using a
System Phone

............................................................................ 128

11.4.4 Backup to the Backup Folder Using a IP
Office Web Manager

..................................................................... 12811.5 Restoring from the Backup Folder

............................................................................ 128

11.5.1 Restoring from the Backup Folder Using IP
Office Manager

............................................................................ 128

11.5.2 Restoring from the Backup Folder Using
System Status Application

............................................................................ 128

11.5.3 Restoring from the Backup Folder Using a
System Phone

............................................................................ 129

11.5.4 Restoring from the Backup Folder Using IP
Office Web Manager

..................................................................... 13111.6 Backing Up to the Optional SD Card

............................................................................ 131

11.6.1 Backing Up to the Optional SD Using IP
Office Manager

............................................................................ 131

11.6.2 Backing Up to the Optional SD Using
System Status Application

............................................................................ 132

11.6.3 Backing Up to the Optional SD Using IP
Office Web Manager

............................................................................ 132

11.6.4 Backing Up to the Optional SD Using a
System Phone

..................................................................... 13311.7 Restoring a Configuration from an Optional Card

............................................................................ 133

11.7.1 Restoring from the Optional SD Using IP
Office Manager

............................................................................ 133

11.7.2 Restoring from the Optional SD Using a
System Phone

..................................................................... 13411.8 Loading Software from an Optional SD Card

............................................................................ 134

11.8.1 Loading Software from the Optional SD
Using IP Office Manager

............................................................................ 134

11.8.2 Loading Software from the Optional SD
Using a System Phone

..................................................................... 13511.9 Backing Up to a PC

..................................................................... 13511.10 Restoring from a PC

..................................................................... 13711.11 Upgrading Card Software

..................................................................... 13811.12 Memory Card Shutdown/Removal

............................................................................ 13811.12.1 Shutdown a Card Using IP Office Manager

............................................................................ 138

11.12.2 Shutdown a Card Using System Status
Application

............................................................................ 139

11.12.3 Shutdown a Card Using IP Office Web
Manager

............................................................................ 13911.12.4 Shutdown a Card Using a System Phone

..................................................................... 14011.13 Memory Card Startup

............................................................................ 14011.13.1 Startup a Card Using IP Office Manager

............................................................................ 140

11.13.2 Startup a Card Using System Status
Application

............................................................................ 140

11.13.3 Startup a Card Using IP Office Web
Manager

............................................................................ 14011.13.4 Startup a Card Using a System Phone

Additional Processes12.

..................................................................... 143

12.1 Changing an IP Office Basic Edition System to
Standard Mode

..................................................................... 14412.2 Automating the Change to Standard Mode

..................................................................... 14512.3 Switching Off a System

............................................................................ 145

12.3.1 Shutdown a System Using IP Office
Manager

............................................................................ 146

12.3.2 Shutdown a System Using System Status
Application

............................................................................ 14612.3.3 Shutdown a System Using a System Phone

............................................................................ 14612.3.4 Shutdown a System Using the AUX Button

............................................................................ 146

12.3.5 Shutdown a System Using IP Office Web
Manager

..................................................................... 14712.4 Rebooting a System

............................................................................ 14712.4.1 Reboot a System Using IP Office Manager

............................................................................ 148

12.4.2 Reboot a System Using IP Office Web
Manager

............................................................................ 14812.4.3 Reboot a System Using the Reset Button

............................................................................ 14812.4.4 Rebooting a System Using a System Phone

..................................................................... 14912.5 Changing Components

............................................................................ 15012.5.1 Like for Like Replacement

............................................................................ 15012.5.2 Higher Capacity Replacement

............................................................................ 15012.5.3 Lower Capacity Replacement

............................................................................ 15012.5.4 Adding a New Component

............................................................................ 15112.5.5 Permanent Removal

............................................................................ 15112.5.6 Replacemnt with a Different Type

..................................................................... 15212.6 Defaulting the Configuration

............................................................................ 152

12.6.1 Defaulting the Configuration Using IP Office
Manager

............................................................................ 152

12.6.2 Defaulting the Configuration Using IP Office
Web Manager

............................................................................ 152

12.6.3 Defaulting the Configuration Using the
Reset Button

............................................................................ 153

12.6.4 Default the Configuration Using a System
Phone

............................................................................ 15312.6.5 Defaulting the Configuration Using Debug

............................................................................ 154

12.6.6 Defaulting the Configuration Using Boot
Loader

..................................................................... 15512.7 Defaulting Security Settings

............................................................................ 15612.7.1 Defaulting Security Using IP Office Manager

............................................................................ 156

12.7.2 Defaulting Security Using IP Office Web
Manager

............................................................................ 15712.7.3 Defaulting Security using the RS232 Port

............................................................................ 15812.7.4 Defaulting Security Using the Boot Loader

..................................................................... 15912.8 Loading a Configuration

............................................................................ 16012.8.1 Creating an Offline Configuration File

............................................................................ 161

12.8.2 Loading a Configuration Using IP Office
Manager

............................................................................ 161

12.8.3 Loading a Configuration Using IP Office
Web Manager

............................................................................ 161

12.8.4 Loading a Configuration onto a System SD
Card

..................................................................... 16212.9 Upgrading systems

............................................................................ 16312.9.1 Upgrade Using the Upgrade Wizard

............................................................................ 165

12.9.2 Remote Upgrade the System SD Card
Using Manager

............................................................................ 16512.9.3 Upgrading the SD Card Locally

............................................................................ 16612.9.4 Upgrading an SD Card in a PC

............................................................................ 16712.9.5 Upgrading Using IP Office Web Manager

..................................................................... 16912.10 Swapping Extension Users

..................................................................... 17012.11 Out of Building Telephone Installations

............................................................................ 17112.11.1 DS Phones

............................................................................ 17212.11.2 Analog Phone Barrier Box

............................................................................ 17312.11.3 Rack Mounting Barrier Boxes

..................................................................... 17412.12 Using the External Output Port

............................................................................ 17412.12.1 Port Connection

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Contents

..................................................................... 17512.13 So8 BRI Module

............................................................................ 17512.13.1 Example 1: ISDN Terminal

............................................................................ 17612.13.2 Example 2: Video Conference

..................................................................... 17812.14 SNMP

............................................................................ 17912.14.1 Installing the IP Office MIB Files

............................................................................ 18112.14.2 Enabling SNMP and Polling Support

............................................................................ 18112.14.3 Enabling SNMP Trap Sending

..................................................................... 18212.15 Reset Button

..................................................................... 18212.16 AUX Button

..................................................................... 18312.17 RS232 Port Maintenance

..................................................................... 18412.18 Erasing the Core Software

............................................................................ 184

12.18.1 Erasing Core Software Using the Reset
Button

............................................................................ 18512.18.2 Erasing Core Software Using Debug

............................................................................ 186

12.18.3 Erasing Core Software Using the Boot
Loader

..................................................................... 18712.19 Enabling IP Office Web Manager

System Components13.

..................................................................... 19113.1 IP500 V2 Control Unit

..................................................................... 19413.2 IP500 Base Cards

............................................................................ 19713.2.1 4-Port Expansion Card

............................................................................ 19813.2.2 Analog Phone

............................................................................ 19913.2.3 ATM Combination Card

............................................................................ 20113.2.4 BRI Combination Card

............................................................................ 20213.2.5 Unified Communications Module

............................................................................ 20313.2.6 Digital Station

............................................................................ 20413.2.7 ETR6 Card

............................................................................ 20613.2.8 TCM8 Digital Station

............................................................................ 20713.2.9 VCM

..................................................................... 20913.3 IP500 Trunk Daughter Cards

............................................................................ 21013.3.1 Analog Trunk Card

............................................................................ 21213.3.2 BRI Trunk Cards

............................................................................ 21313.3.3 PRI Trunk Cards

..................................................................... 21413.4 IP500 External Expansion Modules

............................................................................ 21613.4.1 Analog Trunk 16

............................................................................ 21813.4.2 BRI So8

............................................................................ 22013.4.3 Digital Station 16/30

............................................................................ 22213.4.4 Digital Station 16A/30A

............................................................................ 22513.4.5 Digital Station 16B/30B

............................................................................ 22713.4.6 Phone 16/30

..................................................................... 22913.5 IP400 Expansion Modules

............................................................................ 23013.5.1 Analog Trunk 16

............................................................................ 23213.5.2 Digital Station V2

............................................................................ 23413.5.3 Phone V2

..................................................................... 23613.6 SD Cards

............................................................................ 23613.6.1 IP500 V2 System SD Cards

..................................................................... 23813.7 Mounting Kits

............................................................................ 23813.7.1 IP500 Wall Mounting Kits

............................................................................ 23813.7.2 Barrier Box Rack Mounting Kit

..................................................................... 23913.8 Phones

............................................................................ 24113.8.1 1010/1040

............................................................................ 24213.8.2 1120/1140/1220/1230

............................................................................ 24313.8.3 1403

............................................................................ 24413.8.4 1408

............................................................................ 24513.8.5 1416

............................................................................ 24613.8.6 1603

............................................................................ 24813.8.7 1608

............................................................................ 25013.8.8 1616

............................................................................ 25213.8.9 2402

............................................................................ 25313.8.10 2410

............................................................................ 25413.8.11 2420

............................................................................ 25513.8.12 3616

............................................................................ 25613.8.13 3620

............................................................................ 25713.8.14 3626

............................................................................ 25813.8.15 3641

............................................................................ 25913.8.16 3645

............................................................................ 26013.8.17 3701

............................................................................ 26113.8.18 3711

............................................................................ 26213.8.19 3720

............................................................................ 26313.8.20 3725

............................................................................ 26413.8.21 3740

............................................................................ 26513.8.22 3749

............................................................................ 26613.8.23 3810

............................................................................ 26713.8.24 3910

............................................................................ 26713.8.25 3920

............................................................................ 26813.8.26 4406

............................................................................ 26913.8.27 4412

............................................................................ 27013.8.28 4424

............................................................................ 27113.8.29 4601

............................................................................ 27213.8.30 4602

............................................................................ 27313.8.31 4610

............................................................................ 27413.8.32 4620

............................................................................ 27513.8.33 4621

............................................................................ 27613.8.34 4625

............................................................................ 27713.8.35 5402

............................................................................ 27813.8.36 5410

............................................................................ 27913.8.37 5420

............................................................................ 28013.8.38 5601

............................................................................ 28113.8.39 5602

............................................................................ 28213.8.40 5610

............................................................................ 28313.8.41 5620

............................................................................ 28413.8.42 5621

............................................................................ 28513.8.43 9504

............................................................................ 28613.8.44 9508

............................................................................ 28713.8.45 9608, 9608G

............................................................................ 28813.8.46 9611G

............................................................................ 29013.8.47 9620L, 9620C

............................................................................ 29213.8.48 9621G

............................................................................ 29313.8.49 9630G

............................................................................ 29513.8.50 9640, 9640G

............................................................................ 29713.8.51 9641G

............................................................................ 29813.8.52 9650, 9650C

............................................................................ 30013.8.53 Audio Conferencing Unit

............................................................................ 30113.8.54 B100 Series

............................................................................ 30213.8.55 D100 Series

............................................................................ 30313.8.56 E129

............................................................................ 30413.8.57 ETR 6, ETR 6D

............................................................................ 30513.8.58 ETR 18, ETR 18D

............................................................................ 30613.8.59 ETR 34D

............................................................................ 30713.8.60 M7100

............................................................................ 30713.8.61 M7100N

............................................................................ 30813.8.62 M7208

............................................................................ 30813.8.63 M7208N

............................................................................ 30913.8.64 M7310

............................................................................ 30913.8.65 M7310N

............................................................................ 31013.8.66 M7324

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............................................................................ 31013.8.67 M7324N

............................................................................ 31113.8.68 T7000

............................................................................ 31113.8.69 T7100

............................................................................ 31213.8.70 T7208

............................................................................ 31313.8.71 T7316

............................................................................ 31413.8.72 T7316E

............................................................................ 31513.8.73 T7406, T7406e

............................................................................ 31613.8.74 T3 Classic

............................................................................ 31713.8.75 T3 Comfort

............................................................................ 31813.8.76 T3 Compact

..................................................................... 31913.9 Phone Add-Ons

............................................................................ 32013.9.1 201B RIM

............................................................................ 32113.9.2 4450

............................................................................ 32213.9.3 BM32

............................................................................ 32313.9.4 DBM32

............................................................................ 32413.9.5 EU24

............................................................................ 32513.9.6 EU24BL

............................................................................ 32613.9.7 KLM Module

............................................................................ 32713.9.8 SMB24

............................................................................ 32813.9.9 T3 DSS

............................................................................ 32913.9.10 T7316e KEM

............................................................................ 33013.9.11 XM24

..................................................................... 33113.10 Ancilliary Systems

............................................................................ 33113.10.1 Digitial Mobility Solution

............................................................................ 33213.10.2 DECT R4

..................................................................... 33313.11 Applications

............................................................................ 33413.11.1 IP Office Application Server

............................................................................ 33413.11.2 ContactStore

............................................................................ 33513.11.3 IP Office Manager

............................................................................ 33513.11.4 Monitor

............................................................................ 33513.11.5 one-X Portal for IP Office

............................................................................ 33613.11.6 Avaya Communicator

............................................................................ 33713.11.7 SoftConsole

............................................................................ 33713.11.8 IP Office Video SoftPhone

............................................................................ 33913.11.9 System Status Application

............................................................................ 34013.11.10 TAPI

............................................................................ 34113.11.11 Voicemail Pro

............................................................................ 34113.11.12 Web Collaboration

............................................................................ 34113.11.13 IP Office Ports

..................................................................... 34313.12 Operating System Summary

............................................................................ 34313.12.1 Windows Support

............................................................................ 34513.12.2 Mac OS Support

............................................................................ 34513.12.3 Linux Support

............................................................................ 34513.12.4 Browser Support

..................................................................... 34613.13 Physical Ports

............................................................................ 34713.13.1 Cables

............................................................................ 34913.13.2 ANALOG Port

............................................................................ 34913.13.3 AUDIO Port

............................................................................ 35013.13.4 BRI Port (So)

............................................................................ 35113.13.5 BRI Port (To)

............................................................................ 35213.13.6 BST Port (RJ21)

............................................................................ 35213.13.7 BST Port (RJ45)

............................................................................ 35313.13.8 DC I/P Port

............................................................................ 35313.13.9 DS Ports (RJ45)

............................................................................ 35413.13.10 EF Port

............................................................................ 35413.13.11 ETR Port

............................................................................ 35513.13.12 EXPANSION Port

............................................................................ 35513.13.13 EXT O/P Port

............................................................................ 35613.13.14 LAN Port

............................................................................ 35713.13.15 PF Port

............................................................................ 35813.13.16 PHONE (POT) Port

............................................................................ 35913.13.17 PRI Port

............................................................................ 36013.13.18 RS232 Port (DTE)

..................................................................... 36113.14 Licences

............................................................................ 36213.14.1 System Edition Licenses

............................................................................ 36313.14.2 Upgrade Licenses

............................................................................ 36413.14.3 Trunk Licensing

............................................................................ 36513.14.4 Telephone/Endpoint Licenses

............................................................................ 36613.14.5 User Licenses

............................................................................ 36913.14.6 Voicemail Pro Licenses

............................................................................ 37113.14.7 Trial Licenses

............................................................................ 37213.14.8 CTI Licenses

............................................................................ 37213.14.9 Other Licenses

..................................................................... 37313.15 Hardware/Software Compatibility

..................................................................... 38113.16 Hardware PCS Levels

..................................................................... 38113.17 TAA

Safety Statements14.

..................................................................... 38414.1 Lightning Protection/Hazard Symbols

..................................................................... 38514.2 Trunk Interface Modules

..................................................................... 38614.3 Further Information and Product Updates

..................................................................... 38614.4 Port Safety Classification

..................................................................... 38714.5 EMC Directive

..................................................................... 38814.6 Regulatory Instructions for Use

............................................................................ 38814.6.1 Australia

............................................................................ 38814.6.2 Canada

............................................................................ 38914.6.3 China

............................................................................ 39014.6.4 Japan

............................................................................ 39014.6.5 European Union

............................................................................ 39114.6.6 New Zealand

............................................................................ 39214.6.7 FCC Notification

............................................................................ 39414.6.8 Compliance with FCC Rules

Document History15.

...............................................................................397Index

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System Overview

Chapter 1.

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System Overview:

1. System Overview

The Avaya IP Office IP 500 V2 is also known as "IPO IP500 V2 Cntrl Unit", "IP Office IP 500 v2", "IPO IP500 v2", "IP 500
V2", "IP500 V2", "IPO 500v2 System Unit Assembly" or "IP Office 500 v2". Throughout this documentation the term
IP500 V2 is used.

This document is intended to assist with the installation of an IP Office system running in IP Office standard mode (IP
Office Essential Edition or IP Office Preferred Edition) using an IP500 V2 control unit.

This documentation does not cover installation of IP Office Basic Edition, IP Office Basic Edition - Norstar Mode or IP
Office Basic Edition - PARTNER® Mode systems which each have their own separate installation documentation.

· The IP Office is a converged voice and data communications system. It should therefore only be installed by
persons with telephony and IP data network experience.

· Installers must be trained on IP Office systems. Through its Avaya University (AU), Avaya provides a range of
training courses including specific IP Office implementation and installation training. It also provides certification
schemes for installers to achieve various levels of IP Office accreditation.

· It is the installer’s responsibility to ensure that all installation work is done in accordance with local and national
regulations and requirements. It is also their responsibility to accurately establish the customer’s requirements
before installation and to ensure that the installation meets those requirements.

· You should read and understand this documentation before installation. You should also obtain and read the Avaya
Technical Bulletins relevant to recent software and hardware releases to ensure that you are familiar with any
changes to the IP Office equipment and software.

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1.1 Additional Documentation

Additional Documentation

The following components of core system are outside the range of a basic system installation. They are covered by
separate installation and configuration documentation. If those components are to be part of the system installation, that
documentation should be obtained, read and understood prior to the installation.

· Avaya IP Office Platform Security Guidelines

· one-X Portal for IP Office Installation.

· Avaya H323 IP Phone Installation.

· Embedded Voicemail Installation.

· Voicemail Pro Installation.

· Contact Store Installation.

· Compact DECT Installation.

· IP DECT R4 Installation.

· 3600 Series Wireless IP Installation.

· SoftConsole Installation Manual.

· SIP Extension Configuration.

· 1100/1200 Series Phone Installation.

· ! IP Office Technical Bulletins

Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release
which you are installing. This bulletin will contain important information that may not have been included in this
manual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com).

· ! Upgrade Licenses
Some upgrades may require entry of upgrade licenses. It is still possible to upgrade the system without the
necessary licenses, however the system will not provide any telephony functions after the upgrade until the
appropriate license is added to the system configuration.

1.2 Repair

IP Office systems do not contain any user serviceable or repairable components. If a faulty unit is suspected, the whole
unit should be replaced.

IP Office control units should not be opened under any circumstances except the insertion of IP500 base cards.

1.3 RoHS

RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS.

The actions taken vary

· In some cases equipment has been discontinued and is no longer available from Avaya.

· In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code.

· In other cases the equipment has been replaced by a new RoHS compliant alternative with new SAP codes.

· The SAP codes within this document are for RoHS compliant equipment unless otherwise stated.

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System Overview: RoHS

1.4 IP Office Modes

IP Office systems can run in a number of modes. The following modes are supported by IP500 V2 control units:

IP Office Standard Modes

The following operating modes are collectively referred to as IP Office standard mode.

· IP Office Essential Edition
This is the default mode for an IP500 control unit. For IP Office Release 9.1, IP500 V2 systems run in this mode if
an Essential Edition license is added to the configuration. Systems without a license will not support any
telephony functions.

· IP Office Preferred Edition
This mode is similar to IP Office Essential Edition but adds support for the Voicemail Pro application. This mode is
enabled by adding a Preferred Edition (Voicemail Pro) license to a system already licensed for Essential

Edition.

IP Office Basic Edition Modes

The following operating modes are collectively referred to as IP Office basic mode. These modes are supported by IP500
V2 control units only.

· IP Office Basic Edition

This is the default operating mode for IP500 V2 control units.

· IP Office Basic Edition - Norstar Mode

This mode operates the same as the IP Office Basic Edition mode. This mode is sold in Middle East and North
African locales.

· IP Office Basic Edition - PARTNER® Mode

This mode operates the same as the IP Office Basic Edition mode. This mode is sold in North American locales.

Other Modes

· Server Edition
This special mode is not covered by this documentation. Refer to the separate Server Edition documentation. An
IP500 V2 system can be used in a Server Edition network as an IP500 V2 Expansion System system. Therefore,
the hardware compatibility notes for the IP500 V2 control unit in this manual remain applicable for Server Edition
usage unless stated otherwise.

· IP Office™ Platform Select
This mode enabled additional capacity features on Server Edition systems.

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1.4.1 System SD Cards

IP500 V2 control unit must be fitted with a System SD card. The default mode of the system is determined by the type of
System SD card present. By using IP Office Manager and adding licenses the mode of the system can be changed.

The different System SD cards are:

· IP Office U-Law SD Card
A system fitted with this type of card defaults to U-Law telephony. For pre-IP Office Release 7.0 software, the
system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP Office
Basic Edition Key System operation. Intended for North American locales.

· IP Office A-Law SD Card
A system fitted with this type of card defaults to A-Law telephony. For pre-IP Office Release 7.0 software, the
system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP Office
Basic Edition PBX System operation. Intended for locales outside North America.

· IP Office Partner Edition SD Card
A system fitted with this type of card defaults to U-Law telephony and IP Office Basic Edition - PARTNER®
Mode Key System operation. Supported only in North American locales.

· IP Office Norstar Edition SD Card
A system fitted with this type of card defaults to A-Law telephony and IP Office Basic Edition - Norstar Mode
Key System operation. Supported only in Middle East and North African locales.

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System Overview: IP Office Modes

1.4.2 Overall Capacity

The following table is a summary only. The exact combinations of extension, trunk and user ports also depends on local
variations in hardware support. For example, BRI trunks are not supported in North American locales.

IP Office

Basic Edition

- PARTNER®
Mode

IP Office

Basic Edition

- Norstar
Mode

IP Office

Basic Edition

Standard

Mode

Extensions

Maximum Extensions

100

[1]

100

[1]

100

[1]

384

Trunks

Maximum Trunks

646464

[5]

- Maximum Analog Trunks

323232

204

- Maximum BRI Channels

[3]

–1212

32

- Maximum PRI Channels

[4]

243030

240

- Maximum SIP Channels

[2]

202020

[5]

- Maximum H323 IP Channels

–––

[5]

1.100 Extensions in 3-digit extension numbering mode. 48 extensions in 2-digit extension numbering mode.

· For IP Office Basic Edition modes, the system assumes that the base control unit is always fully populated with
up to 32 extensions, either real or phantom or a mix, to which it assigns extension numbers in sequence. It
does this before assigning extension numbers to any real extensions on attached external expansion modules
up to the system extension limit. If the system extension limit has not been exceeded, any remaining
extension numbers are assigned to additional phantom extensions.

2.IP Office Basic Edition mode systems support 3 SIP channels without licenses. Additional channels up to the limit
require licenses. IP Office standard mode systems require licenses for all channels. In all modes, voice
compression hardware resources are also required for SIP support.

3.IP Office Basic Edition mode systems do not support both BRI and PRI trunks in the same system. They are also
restricted to 12 BRI channels regardless of the BRI hardware installed. IP Office standard mode systems support
both BRI and PRI trunks in the same system.

4.IP Office Basic Edition mode systems are limited to 1 single-port PRI card.

5.Capacity is dependent on licenses, voice compression resources and available bandwidth.

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1.4.3 Hardware Support Summary

Note that even where indicated as supported, the availability and support of equipment may still be subject to local
restrictions. The table below is a summary for IP Office Release 9.1, refer to Hardware Software Compatibility for a
more historical summary and for a listing of supported telephones.

IP Office Basic

Edition modes

IP Office standard

modes

IP500 V2 Control Unit

IP500 Base Cards

IP500 Digital Station Card

3

3

IP500 Analog Phone 2/8

4

4

IP500 TCM8 Card

4

4

IP500 VCM 32/64 Cards

–

2

IP500 4-Port Expansion

–

1

IP500 BRI Combo

[2]

–

IP500 ATM Combo

[2]

2

2

IP500 ATM Combo V2

[2]

2

2

IP500 ETR6

[1][6]

3

–

Unified Communications Module

[6]

–

Trunk Daughter Cards

Analog Trunk Card

Analog Trunk Card V2

BRI Trunk Cards

[4]

–

PRI Trunk Card

[4][5]

1

4

Expansion Modules

Number of Modules

[3]

8

12

Digital Station 16/30

Digital Station 16A/30A

Digital Station 16B/30B

Phone 8/16/30

Analog Trunk 16

BRI So8

–

Telephone Types

ETR Phones (ETR ports)

–

BST Phones (BST ports)

DS Phones (DS ports)

H323 IP Phones (LAN)

–

SIP IP Phones (LAN)

–

DECT R4 (LAN)

–

DECT DMS (BST ports)

Voicemail Types

Embedded Voicemail

Voicemail Pro

–

1.The ETR6 card is only supported by IP500 V2 systems in IP Office Basic Edition - PARTNER® Mode or IP Office
Basic Edition U-Law modes.

2.Only 2 combinations cards are supported in a control unit, regardless of combination card type.

3.External expansion modules can be added so long as the overall limit for extensions and trunks is not exceeded.
On IP Office Basic Edition mode systems, a maximum of one Analog Trunk 16 module is supported.

4.IP Office Basic Edition mode systems do not support a mix of BRI and PRI trunks.

5.IP Office Basic Edition mode systems only support a single-port PRI card.

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System Overview: IP Office Modes

1.4.4 Feature Support Summary

The table below is a general summary only. For more specific details refer to the installation documentation for the
specific application.

IP Office Basic Edition

IP Office

Essential

Edition

IP Office

Preferred

Edition

PARTNER

Mode

Norstar

Mode

Quick Mode

Admin
Applications

Phone Based Admin

–

–

IP Office Web Manager

IP Office Manager

Monitor (System Monitor)

System Status Application

Applications

one-X Portal for IP Office

–––

–

one-X Mobile

–––

–

Avaya Communicator

–––

–

SoftConsole

–––

TAPI (1st Party)

–––

TAPI (3rd Party)

–––

Voicemail Pro

–––

–

Contact Recorder for IP
Office

–––

–

Locales

Canada,

Mexico,

United

States.

Bahrain,

Egypt,

Kuwait,

Morocco,

Oman,

Pakistan,

Qatar, Saudi

Arabia,

South Africa,

Turkey,

United Arab

Emirates.

Argentina, Australia, Bahrain, Belgium,

Brazil, Canada, Chile, China, Colombia,
Czech, Denmark, Egypt, Finland, France,
Germany, Greece, Hong Kong, Hungary,

Iceland, India, Ireland, Italy, Japan,

Korea, Kuwait, Malaysia, Mexico,

Morocco, Netherlands, New Zealand,

Norway, Oman, Pakistan, Peru,

Philippines, Poland, Portugal, Qatar,

Russia, Saudi Arabia, Singapore, South

Africa, Spain, Sweden, Switzerland,

Taiwan, Turkey, United Arab Emirates,

United Kingdom, United States,

Venezuela.

Voicemail
Languages

Embedded Voicemail

· Arabic, Chinese-Mandarin, Chinese-Cantonese, Danish, Dutch,
English-UK, English-US, Finnish, French, French-Canadian,
German, Italian, Korean, Norwegian, Portuguese, Portuguese
Brazilian, Russian, Swedish, Spanish, Spanish-Latin, Spanish­Argentinean.

Voicemail Pro

––––As above
plus:
Hungarian,
Greek,
Polish.
Minus:
Arabic.

Default
Configuration
Access

User Name

Administrator

Password

Administrator

Default Upgrade Password

Administrator

password

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1.5 The Control Unit

The base of any IP Office system is the control unit. It stores the system configuration and controls the system operation.
Each control unit can be customized by inserting various base card onto which trunk daughter cards can also be
added. External expansion modules can also be connected to add additional extension and trunk ports.

IP Office Release 9.1 supports the following IP Office control units. Other previous types of IP Office control units are not
supported by IP Office Release 9.1 and are not covered by this documentation.

· IP500 V2 Control Unit
This control unit has four front slots for IP500 base cards. It has
an internal power supply unit and uses a mandatory System SD
card. It includes a 2 port ethernet LAN switch (layer 3 managed)
on the rear.

· The type of System SD card fitted to the system determines
its default operation mode of the system. The possible
modes are listed below. Some modes require the addition of
licenses:

· IP Office Basic Edition

· IP Office Basic Edition - PARTNER® Mode

· IP Office Basic Edition - Norstar Mode

· IP Office Essential Edition

· IP Office Preferred Edition

· Server Edition

21 24

25

191

13

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System Overview: The Control Unit

1.6 IP500 V2 System Components

The following are the typical components of a system based on an IP500 V2 control unit.

· IP Office IP500 V2 System Unit

The control unit holds the main configuration and performs the
routing and switching for telephone calls and data traffic. Each
control unit includes 4 slots for optional base cards to support
trunk and phone extension ports.

· Avaya SD Card
This uniquely numbered dongle is used to validate license
keys entered into the system's configuration to enable
features. A dongle is mandatory for correct system operation
even if no licensed features are being used. IP500 V2 control
units use an Avaya SD card which is slotted into the rear of
the control unit. This card also provides Embedded Voicemail
support and storage for system software files.

· IP500 Base Cards

The IP500 V2 control unit has slots for up to 4 IP500 base cards.
These can be used to add ports for analog extensions, digital
extensions, voice compression channels and other resources.

· IP500 Digital Station Base Card

· IP500 Analog Phone Base Card

· IP500 VCM Base Card

· IP500 4-Port Expansion Base Card

· IP500 TCM8 Base Card

· IP500 ETR6 Base Card

· Unified Communications Module

· IP500 Trunk Daughter Cards

Many of the IP500 base cards can be fitted with an IP500
daughter card in order to support various types of trunk
connections.

· IP500 Analog Trunk Card

· IP500 Analog Trunk Card V2

· IP500 BRI Trunk Card

· IP500 PRI Trunk Card

· IP500 Combination Cards

These card are pre-paired base and daughter cards. They provide
6 digital station ports, 2 analog phone ports, 10 voice
compression channels and either 4 analog trunk ports or 4 BRI
channels (2 ports). The trunk daughter card cannot be removed
or replaced with another type.

· IP500 BRI Combination Card

· IP500 ATM Combination Card

· IP500 ATM Combination Card V2

VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9

· License Keys

Various features and applications require a license key to be
entered into the system's configuration. Each key is a 32­character text string unique to the feature being activated and the
serial number of the System SD card installed in the system.

191

38

21

203

198

207

197

206

204

202

24

210

210

212

213

21

201

199

199

371

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· IP500 External Expansion Modules

Additional ports can be added using a number of IP500 external
expansion modules.

· Systems running in IP Office Basic Edition modes support up
to 8 external expansion modules so long as the system
extensions limit is not exceeded.

· Systems running in IP Office standard modes support 8
external expansion modules or 12 if the control unit is fitted
with an IP500 4-Port Expansion Base Card.

· Power Supplies

The IP500 control unit has an internal power supply unit. Each
external expansion module is supplied with an external power
supply unit. Additional power supply units may also be required
for IP phones and some phone add-ons.

· Power Cords

Depending on the locale, different power cords need to be ordered
for each control unit, external expansion module and any phones
or devices using external power supply units.

· Cables

The system is designed primarily for connection to a structured
cabling system using CAT3 UTP cabling. This approach allows
telephone and data traffic to share the same wiring infrastructure
and simplifies equipment moves.

· Mounting Kits

The control unit can be used free-standing, with external
expansion modules stacked above it. With optional rack mounting
kits, the control unit and external expansion modules can also be
rack mounted. Alternatively with an optional wall mounting kit the
IP500 control unit can be wall mounted. IP500 external expansion
modules can also be wall mounted.

· Surge Protectors and Barrier Boxes

Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment may
also be required in areas where the lightning risk is high.

· Phones

IP Office systems support a variety of Avaya digital and IP phones
plus analog phones.

· Application DVDs

The IP Office applications can be ordered on a number of DVDs.
In addition they can be downloaded from the IP Office section of
the Avaya support web site (http://support.avaya.com).

25

30

31

33

37

36

39

44

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System Overview: IP500 V2 System Components

1.7 Control Unit Cards

1.7.1 IP500 Base Cards

The IP500 V2 control unit has 4 slots for the insertion of IP500 base cards.
The slots are numbered 1 to 4 from left to right. Normally they can be
used in any order, however if the capacity for a particular type of card is
exceeded, the card in the rightmost slot will be disabled.

Each base card includes an integral front panel with ports for cable
connections. Typically the first 8 ports on the left are for connection of
extension devices. The 4 ports on the left are used for connection of
trunks if a trunk daughter card is added to the base card.

IP500 Digital Station Base Card

This card provides 8 DS (digital station) ports for the connection of
Avaya digital phones.

· The card can be fitted with an IP500 trunk daughter card which
uses the base card ports for trunk connection.

· Maximum: 3 per control unit.

· 4400 Series phones (4406D, 4412D and 4424D) are not

supported on this card. They are supported on external
expansion module DS ports.

· Connections for 4100, 7400, M-Series and T-Series phones use
the IP500 TCM8 Digital Station card.

IP500 Analog Phone Base Card

The card is available in two variants, supporting either 2 or 8 analog
phone ports.

· The card can be fitted with an IP500 trunk daughter card which
uses the base card ports for trunk connection.

· Maximum: 4 per control unit.

· The analog phone ports do not include a ringing capacitor.

Where this is a requirement, connection should be via a Master
socket containing ringing capacitors.

· If fitted with an IP500 Analog Trunk daughter card, during
power failure phone port 8 is connected to analog trunk port 12.

IP500 TCM8 Digital Station Card

This card provides 8 BST (digital station) ports for the connection of
Avaya 4100, 7400, M-Series and T-Series phones.

· The card can be fitted with an IP500 trunk daughter card which
uses the base card ports for trunk connection.

· Maximum: 4 per control unit per IP500 V2 control unit. Not
supported by IP500 control units.

IP500 VCM Base Card

This card is available in variants supporting either 32 or 64 voice
compression channels for use with VoIP calls.

· The card can be fitted with an IP500 trunk daughter card which
uses the base card ports for trunk connection.

· Maximum: 2 per control unit.

24

203

24

198

24

206

24

207

24

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IP500 4-Port Expansion Base Card

This card adds an additional 4 expansion ports for external expansion modules.
The card is supplied with four 2m yellow interconnect cables.

· This card does not accept any IP500 trunk daughter card.

· Maximum: 1 per control unit (Right-hand slot 4 only).

· Supported Expansion Modules: The following external expansion modules

are supported:

· IP500 Analogue Trunk Module

· IP500 BRI So Module

· IP500 Digital Station Module

· IP500 Digital Station Module A

· IP500 Digital Station Module B

· IP500 Phone Module

IP500 BRI Combination Card

This card provides 6 digital station ports (1-6), 2 analog extension
ports (7-8) and 2 BRI trunk ports (9-10, 4 channels). The card also
includes 10 voice compression channels.

· This card has a pre-installed IP500 BRI trunk daughter card .

· Maximum: 2 combination cards per IP500 V2 control unit,

regardless of type.

· IP Office Basic Edition - Norstar Mode and IP Office Basic Edition
systems are limited to a maximum of 12 BRI channels using BRI
Combination and or BRI trunk daughter cards.

IP500 ATM Combination Card/IP500 ATM Combination Card V2

This card provides 6 digital station ports (1-6), 2 analog extension
ports (7-8) and 4 analog trunk ports (9-12). The card also includes 10
voice compression channels.

· This card has a pre-installed IP500 analog trunk daughter card .

· Maximum: 2 combination cards per IP500 V2 control unit,

regardless of type.

· The analog phone ports do not include a ringing capacitor.
Where this is a requirement, connection should be via a Master
socket containing ringing capacitors.

· If fitted with an IP500 Analog Trunk daughter card, during
power failure phone port 8 is connected to analog trunk port 12.

IP500 ETR6 Base Card

This card is only supported in an IP500 V2 control unit running in IP
Office Basic Edition - PARTNER® Mode or IP Office Basic Edition. It
provides 6 ETR ports for connection of ETR phones. 2 Analog extension
ports are also provided for emergency use only with an analog trunk
card.

· The card can be fitted with an IP500 trunk daughter card which uses
the base card ports for trunk connection.

· Maximum: 3 per IP500 V2 control unit.

· The analog phone ports do not include a ringing capacitor. Where

this is a requirement, connection should be via a Master socket
containing ringing capacitors.

· If fitted with an IP500 Analog Trunk daughter card, during power
failure phone ports 7 and 8 are connected to analog trunk port 12.
However during normal operation analog phone ports 7 and 8 are
not useable.

Unified Communications Module

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System Overview: Control Unit Cards

This card acts as an embedded Linux server for the one-X Portal for IP
Office and/or Voicemail Pro applications.

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1.7.2 IP500 Trunk Cards

Many IP500 base cards can be fitted with an IP500 trunk
daughter cards to support the connection of trunks to the base card.

Each daughter card is supplied with the stand off pillars required for
installation and a label to identify the daughter cards presence on
the front of the base card after installation.

· IP500 Combination cards are pre-fitted with a trunk daughter card
which cannot be removed or changed for another type of trunk
daughter card.

IP500 Analog Trunk Card/IP500 Analog Trunk Card V2

These cards allow the base card to support 4 analog loop-start
trunks.

· The analog phone ports do not include a ringing capacitor.
Where this is a requirement, connection should be via a
Master socket containing ringing capacitors.

· If fitted with an IP500 Analog Trunk daughter card, during
power failure phone port 8 is connected to analog trunk port

12.

· Maximum: 4 per control unit. The IP500 Analog Trunk Card V2 is
only supported in the IP500 V2.

IP500 PRI-U Trunk Card

This card allows the base card to support up to 2 PRI trunk
connections. The card is available in single and dual port variants.
The card can be configured for E1 PRI, T1 robbed bit, T1 PRI or
E1R2 PRI trunks. A T1(J) variant for use in Japan is also available.

· Maximum: 4 per control unit.

· The IP Office system supports 8 unlicensed B-channels on each

IP500 PRI-U port fitted. Additional B-channels, up to the capacity
of ports installed and PRI mode selected require IP500 Universal

PRI (Additional Channels) licenses added to the

configuration. These additional channels consume the licenses
based on which additional channels are configured as in-service
from port 9 of slot 1 upwards. D-channels are not affected by
licensing.

IP500 BRI Trunk Card

This card allows the base card to support up to 4 BRI trunk
connections, each trunk providing 2B+D digital channels. The card is
available in 2 port (4 channels) and 4 port (8 channels) variants.

· Maximum: 4 per control unit.

· S-Bus Connection: The card can be switched from To trunk

mode to So mode. This mode requires additional terminating
resistors and an ISDN crossover cable connection, see BRI Port

(So) .

· IP Office Basic Edition - Norstar Mode and IP Office Basic
Edition systems are limited to a maximum of 12 BRI channels
using BRI Combination and or BRI trunk daughter cards.

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System Overview: Control Unit Cards

1.8 External Expansion Modules

These modules can be used to add additional ports to an IP Office systems. The number of external expansion modules
supported depends on the control unit type. Each module uses an external power supply unit supplied with the
module. A locale specific power cord for the PSU must be ordered separately.

IP500 System with External Expansion Module

· Systems running in IP Office Basic Edition modes support up to 8 external expansion modules so long as the
system extensions limit is not exceeded.

· Systems running in IP Office standard modes support 8 external expansion modules or 12 if the control unit is
fitted with an IP500 4-Port Expansion Base Card.

· Each external expansion module is supplied with a blue 1 meter (3'3'') expansion interconnect cable. This
cable must be used when connecting to expansion ports on the rear of a control unit.

· When connecting to expansion ports on an IP500 4-Port Expansion card, a yellow 2 meter (6'6") expansion
interconnect cable can be used in place of the standard blue cable. 4 Yellow cables are supplied with the IP500
4-Port Expansion card.

IP500 External Expansion Modules

Expansion modules include an external power supply unit (PSU) and a 1m blue interconnect cable. They do not include a
locale specific power cord for the external PSU or any phone extension cables.

Variant

Country

SAP Code

Digital Phones (Non-IP)

IPO 500 Digital Station 16

All

700449499

IPO 500 Digital Station 30

All

700426216

IPO 500 Digital Station 16A (RJ21)

All

700500699

IPO 500 Digital Station 30A (RJ21)

All

700500698

IPO 500 Digital Station 16B

All

700501585

IPO 500 Digital Station 30B

All

700501586

Analog Phones

IPO 500 Phone 16

All

700449507

IPO 500 Phone 30

All

700426224

Others

IPO 500 Analog Trunk 16

US

700449473

IPO 500 BRI So8

All

700449515

30

31

220

220

222

225

225

225

227

227

216

218

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1.8.1 IP500 External Expansion Modules

The following IP500 external expansion modules are supported by IP Office Release 9.1. Each module uses an external

power supply unit supplied with the module. A locale specific power cord for the PSU must be ordered

separately.

The external module can be stacked on top of the control unit. They can also be wall or rack mounted using one of the IP

Office mounting kits .

· Systems running in IP Office Basic Edition modes support up to 8 external expansion modules so long as the
system extensions limit is not exceeded.

· Systems running in IP Office standard modes support 8 external expansion modules or 12 if the control unit is
fitted with an IP500 4-Port Expansion Base Card.

· IP500 Digital Station Module
Provides, depending on variant, an additional 16 or 30 RJ45 DS ports for
supported Avaya DS digital phones .

· IP500 Digital Station A Module
Provides, depending on variant, RJ21 ports for connection of an additional 16
or 30 Avaya BST digital phones . Supported by IP500 V2 only.

· IP500 Digital Station B Module
Provides, depending on variant, an additional 16 or 30 RJ45 ports. These can
be used as either DS ports for supported Avaya DS digital phones or

BST ports for supported Avaya BST digital phones . However, the

module can only support one port type at any time.

· IP500 Phone Module
Provides, depending on variant, an additional 16 or 30 PHONE ports for
connecting analog phones.

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220

353

39

222

39

225

353 39

352 39

227

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System Overview: External Expansion Modules

· IP500 BRI So8 Module
Provides 8 ETSI BRI-So ports for the connection of ISDN devices. This unit
is not intended to support BRI trunks.

· IP500 Analog Trunk Module
Provides an additional 16 ANALOG ports for connection of analog trunks.
Supports both loop-start and ground-start trunks.

· Use with ground start trunks requires that the trunk module and the IP

Office control unit are grounded.

· In IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar

Mode and IP Office Basic Editions, only 1 Analog Trunk module is supported.

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1.8.2 IP400 External Expansion Modules

The following IP400 external expansion modules are supported by IP Office Release 9.1 and can be used with IP500 V2
control units. Each module uses an external power supply unit supplied with the module. A locale specific power cord

for the PSU must be ordered separately.

If being rack mounted these units use the IP400 rack mounting kit. If being rack mounted, these units use the IPO IP500
RACK MNTG KIT. They cannot be wall mounted.

· IP400 Analog Trunk Module (ATM16)
Provides an additional 16 ANALOG ports for connection of analog trunks.
Supports both loop-start and ground-start trunks.

· Available in a number of variants for different locales.

· Use with ground start trunks requires that the trunk module and the IP

Office control unit are grounded.

· IP400 Digital Station Module V2
Provides, depending on variant, an additional 16 or 30 DS ports for
supported Avaya digital phones . Supersedes the previous Digital Station
module.

· IP400 Phone Module V2

Provides, depending on variant, an additional 8, 16 or 30 PHONE ports
for analog phones. Supersedes the previous Phone module. With IP Office

3.1, the Phone V2 supports a wider range of message waiting indication
(MWI) options than Phone V1 modules.

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232

353

39

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System Overview: External Expansion Modules

1.8.3 Connecting External Expansion Modules

The integral expansion ports on a control unit are located on the rear of the unit. For IP500 V2 control units, an additional
4 expansion ports can be added to the front of the control unit by installing an IP500 4-Port Expansion card.

· Each external expansion module is supplied with a blue 1 meter (3'3'') expansion interconnect cable. This
cable must be used when connecting to expansion ports on the rear of a control unit.

· When connecting to expansion ports on an IP500 4-Port Expansion card, a yellow 2 meter (6'6") expansion
interconnect cable can be used in place of the standard blue cable. 4 Yellow cables are supplied with the IP500
4-Port Expansion card.

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1.9 Power Supplies and Cables

All IP Office control units and external expansion modules either have an internal power supply unit or are supplied with
an external power supply unit.

1.9.1 Power Supplies

IP500 V2 control units have an internal power supply unit and so only require a suitable locale specific power cord
and a power outlet that includes a switch. Note that if the power cord includes an earth lead, the power outlet must be
connected to a protective earth.

External expansion modules are all supplied with an external power supply unit (PSU). These PSUs include an integral 1.5
meter lead for connection to the control unit or expansion module. A power cord for connection from the PSU to the
power outlet is not included as this varies by locale. The appropriate power cord must be ordered separately or sourced
locally.

Additional power supply units are required for 4450, EU24, XM24 and T3 DSS add-on modules and may also be required
for Avaya IP phones.

Area

Type

Used on:

Connector Type

IP Office Control
Units and
External
Expansion
Modules

40W PSU

Analog, Digital Station V1, Phone V1.

IEC60320 C7

60W Earthed
PSU

IP500 Phone 30, IP500 Digital Station 30, IP500 Digital
Station 16A, IP500 Digital Station 30A.

IEC60320 C13

IP Phones and
Phone Add-Ons

1151D1

All phones with XM24 Phone add-ons.
All phones with EU24/EU24BL Phone add-ons unless using

Class 3 PoE.
4600 and 56000 Series IP Phones when not using a PoE.

IEC60320 C13

1151D2

1600PWR 5V

Plug-top PSU used with 1600 Series phones on IP Office
when not being power using PoE.

Various country
variants.

· The 1151D2 is the same as the 1151D1 except that it includes a backup battery that is charged during normal
operation. This can provide typically 15 minutes backup at maximum load (20 Watts) and up to 8 hours at light
load (2 Watts).

· Avaya IP phones can use IEEE 802.3af Power over Ethernet (PoE) power supplies. Refer to the IP Office IP Phone
Installation Manual for full details.

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