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IP Office HP DL360G7
Technical Bulletin
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Avaya IP Office HP DL360G7, IP Office HP DL120G7 Technical Bulletin

IP Office Technical Bulletin
Bulletin no: 145
Date: 16th July 2012 Title: General Availability (GA) of IP Office
Release 8.1
COMPAS ID 157236 Issue 2 Page 1 of 59
Table of Contents
1 Product Overview ......................................................................................................................... 3
2 Hardware Components ................................................................................................................ 6
2.1 Server Edition Hardware ................................................................................ 6
2.2 IP500 VCM 32 V2 Base Card/IP500 VCM 64 V2 Base Card ........................ 7
3 IP Office Licensing Changes ........................................................................................................ 8
3.1 Upgrade License 6 ......................................................................................... 8
3.2 Avaya Softphone License .............................................................................. 8
4 IP Office Server Edition ................................................................................................................ 8
5 Endpoint Additions .................................................................................................................... 26
5.1 Avaya Flare Communicator ......................................................................... 26
Flare Communicator for iPad Feature Support ................................................... 28
5.1.1 Solution Architecture ............................................................................ 29
5.1.2 Licensing and Modes ............................................................................ 29
6 IP Office Enhancements ............................................................................................................. 30
6.1 IP Office Web Manager ............................................................................... 30
6.2 Telephony Features ..................................................................................... 31
6.3 Customer Call Reporter (CCR) Enhancements ........................................... 33
6.4 VoiceMail Pro Enhancements ...................................................................... 40
6.5 SSL/VPN Remote Access ........................................................................... 42
6.6 Audio Branding Experience Changes .......................................................... 43
6.7 Improved event delivery mechanism for Desktop Integrations .................... 44
6.8 SIP Trunk Enhancements ............................................................................ 44
7 Interoperability ............................................................................................................................ 47
8 Resolved in IP Office Release 8.1 .............................................................................................. 50
9 Known Issues .............................................................................................................................. 51
10Technical and Upgrade Notes ................................................................................................... 53
10.1GA Software Versions ................................................................................. 53
10.2Core Software Upgrade Summary ............................................................... 53
11Logistics and Ordering ............................................................................................................... 57
11.1IP Office R8.1 DVD Set ............................................................................... 57
11.2IP Office Applications Server DVD .............................................................. 58
11.3IP Office System SD cards .......................................................................... 58
11.4IP Office Release License ........................................................................... 59
11.5Web Availability ........................................................................................... 59
11.6IP Office Software Applications and License Key Process .......................... 59
COMPAS ID 157236 Issue 2 Page 2 of 59
IP Office Technical Bulletin
Bulletin No: 145
th
Date: 16 Region: GLOBAL
General Availability (GA) of IP Office Release 8.1
Avaya is pleased to announce the general availability of IP Office Release 8.1 (R8.1). IP Office R8.1 delivers the IP Office Server Edition that opens up access to new Mid­Market opportunities and simplifies installation and management. The Flare Communicator completes an industry leading UC offer alongside the IP Office one-X offerings. SME capabilities are enhanced through reduced cost of support with SSL/VPN remote access and also include support for more SIP Trunk implementation scenarios.
1 Product Overview
July 2012
Avaya IP Office Release 8.1 is the latest advancement in converged voice, data and collaboration technology from Avaya allowing the smallest of businesses to deliver cutting-edge customer service.
IP Office R8.1 – Summary of New Features
IP Office platforms supported
• IP500
• IP500 V2
New Hardware Components
• Server Edition Hardware
o HP DL360G7 SRVR IPO R8.1+ SE PRIMARY/EXP o HP DL120G7 SRVR IPO R8.1+ SE EXP
• IP500 VCM 32 V2 Base Card/IP500 VCM 64 V2 Base Card
COMPAS ID 157236 Issue 2 Page 3 of 59
IP Office Licensing Changes
• New upgrade and application licenses available
IP Office Server Edition (SE)
• Specifically designed to address up to 1000 users on a single site, and also accommodate companies with up to 1000 users across 32 locations
Endpoint Additions
• Avaya Flare Communicator for iPad and Windows
o A collaboration software client that delivers an innovative interface for
real time communications
IP Office Enhancements
• Web Manager Enhancements
o Back-up and Restore o Upgrade o Additional configuration fields o On-Boarding
• Telephony features
o Changeable RTP ports o Context sensitive conferencing o Context sensitive transfer o Auto intercom call controls
• Contact Center Enhancements
o Scheduled Reports for the current day o CDR Answered event renaming o Changes to duration of events for CDR o Wallboard – Manual Layout and Font Sizing o Wallboard – Bookmark and Auto-Login o Wallboard – Statistics values on Leader Board o Wallboard – Configurable update interval o Wallboard – Monitor Table o CCR Support for the 96x1 Telephones o CCR Client Browsers on Windows 7 o CCR DDI Report
• VoiceMail Pro Enhancements
o Security enhancement o Primary/Backup Enhancements o TTS support on Linux
• SSL/VPN Remote Access
o Secure tunnelling between the Avaya IP Office hardware installed at a
customer site and an Avaya VPN Gateway (AVG) installed at a service provider site
• Audio Branding Experience Changes
o Restricting the Avaya sound logo to only 2 interfaces o Restricting the number of times the sound logo is played to only once
within 24 hours
• Improved event delivery mechanism (web-sockets) for Desktop Integrations
COMPAS ID 157236 Issue 2 Page 4 of 59
o Removes requirements around opening firewall ports and giving
administrative privileges
SIP Trunk Enhancements
• Caller ID from ‘From’ header
• Send ‘From’ in clear
• Set ‘User-Agent’ and ‘Server’ header information
• Use of ‘UPDATE’ supported
Interoperability
• Interoperability scenarios with other Avaya products have been tested and will be supported going forward that include:
o IP Office 8.1 and Avaya Aura Communication Manager 6.2 via H.323 o IP Office 8.1 and BCM 6.0 via SIP o IP Office 8.1, BCM 6.0 and CS1000 7.5 with NRS via SIP
• SIP Standard Call Feature Support
o PSTN Toll Bypass o Conferencing o Call Redirection o Standard Call Features
End of Support for IP Office Release 7
With the GA of IP Office R8.1 Avaya will provide support for both IP Office R8.1 and
IP Office R8.0. IP Office R7.0 will no longer be supported.
COMPAS ID 157236 Issue 2 Page 5 of 59
2 Hardware Components
IP Office Release 8.1 introduces new hardware elements that include the Server Edition Hardware and IP500 VCM Base Cards.
2.1 Server Edition Hardware
The Primary Server running the Avaya IP Office R8.1+ Server Edition Linux Software is the main and the only mandatory component required for the IP Office Server Edition offer to work. A secondary Linux server can be added for additional scalability and/or resiliency. The IP Office 500v2 expansion system can also be added for additional scalability or for adding support for analog/digital stations and trunk ports.
There are two server platforms that will be available from Avaya.
• IP Office Server Edition - Primary/Secondary Server
o HP DL 360G7 o HP DL 120G7
• IP Office Server Edition - Expansion Server
o HP DL120G7
• one-X Portal for IP Office Server
o HP DL120G7
When used as the Primary Server the HP DL360G7 supports:
o 500 IP Phones o 250 SIP/H.323 Trunks o 100 Voicemail Pro Ports o 200 concurrent one-X Portal for IP Office Users* o 128 Conference Channels o 10 Receptionists
When used as the Secondary Server the HP DL360G7 supports:
o 500 IP Phones o 250 SIP/H.323 Trunks o 100 Voicemail Pro Ports o 128 Conference Channels
When used as the Primary Server the HP DL120G7 supports:
o 250 IP Phones o 125 SIP/H.323 Trunks o 40 Voicemail Pro Ports o 100 concurrent one-X Portal for IP Office Users* o 128 Conference Channels o 10 Receptionists
COMPAS ID 157236 Issue 2 Page 6 of 59
When used as the Secondary Server the HP DL120G7 supports:
o 250 IP Phones o 125 SIP/H.323 Trunks o 40 Voicemail Pro Ports o 128 Conference Channels
* Depending on which server platform is deployed if more one-X Portal users are required to be supported above the maximum the platform supports then a separate server must be deployed. The HP DL120G7 would be used for this and will support 500 concurrent one-X Portal users.
Note: When deploying a Primary and Secondary server both servers should use the same server model. E.g. both servers should be the DL 360G7 or the DL 120G7, they should not be mixed.
• IP Office Server Edition - Expansion Server
o HP DL120G7
When used as a Linux Expansion System the HP DL120G7 supports:
o 500 IP Phones o 125 SIP/H.323 Trunks o 128 Conference Channels
Model #
HP DL360G7
HP DL120G7
Order Code
270393
270395
Description Application RAM CPU
DL360G7 SRVR IPO R8.1+ SE Primary
DL120G7 SRVR IPO 8.1+ SE EXP
Primary or Secondary
Primary or Secondary or Expansion or one-X Portal
12GB
12GB
Dual Quad Core
Single Quad Core
Power
Supply
Hot Swap
Single N/A
RAID
Yes
2.2 IP500 VCM 32 V2 Base Card/IP500 VCM 64 V2 Base Card
These cards are functionally the same as the existing IP500 VCM 32 and IP500 VCM 64 base card respectively. However, they do not enable support for 12 Avaya IP endpoints when installed in an IP Office Essential Edition, IP Office Preferred Edition or IP Office Advanced Edition system.
Using VCM32v1 and VCM64v1 with R8.1
• SME editions
o The VCMs will work as-is and will include 12 IP endpoint licenses.
• Server Edition
o 12 IP endpoint licenses will be included locally on the IP500v2
expansion systems. These 12 IP endpoint licenses will not be available on the primary server for centralized management; they will need to be managed locally
Using VCM32v2 and VCM64v2 with R8.1
• SME editions
COMPAS ID 157236 Issue 2 Page 7 of 59
o The VCMs will work as-is but will *NOT* add the 12 IP endpoint
licenses
• With Server edition
o The VCMs will work as-is but will *NOT* add the 12 IP endpoint
licenses
Using VCM32v1 and VCM64v1 with R8.0
• No change
Using VCM32v2 and VCM64v2 with R8.0 or earlier
• A future service pack will be required for the SW to recognize the v2 versions of the card
3 IP Office Licensing Changes
3.1 Upgrade License 6
Existing systems being upgraded to Release 8.1 will require an appropriate upgrade license.
Note: An IP Office R8 system with Essential Edition functioning but not enabled with the required Essential Edition license key will have all telephony functionality disabled after the R8.1 upgrade.
It is important to verify the license information prior to upgrading. If Essential Edition is not visible in the license summary, then purchase and install an Essential Edition license prior to attempting the R8.1 upgrade.
3.2 Avaya Softphone License
This new license can be used to enable use of the Flare Communicator for IP Office application for a user who is otherwise not licensed for Flare Communicator for IP Office through their user profile. This allows the use of Flare Communicator for IP Office on IP Office Essential Edition mode systems and with user profiles other than Office Worker and Power User.
4 IP Office Server Edition
Solution Overview IP Office Server Edition has been specifically designed to address up-to a 1000
users on a single site, and also accommodate companies with up-to a 1000 users across 32 locations.
The top two requirements that the majority of the midsized enterprise customers are looking for in their unified communications solutions are TCO and simplicity. IP Office has show-cased the best total cost of ownership (TCO) advantage compared to competition including one of the simplest solutions to deploy, and manage.
COMPAS ID 157236 Issue 2 Page 8 of 59
The Primary Server running the Avaya IP Office R8.1+ Server Edition Linux Software is the main and the only mandatory component required for the IP Office Server Edition to work. This server runs IP Office for Linux software as well as VoiceMail Pro and one-X Portal.
A secondary Linux server can be added for additional scalability and/or resiliency. Resiliency is the ability to provide backup for IP phones, Hunt Groups and Voicemail in the event that the Primary Server fails. There is no backup solution available for the one-X Portal.
The IP Office Linux expansion system can be added for additional scalability as can the IP500v2 expansion system, which can also be used to provide support for analog/digital stations and trunk ports.
A separate one-X Portal server must be deployed when there is a need to support more than 200 concurrent one-X Portal users.
Note: The Avaya IP Office Customer Call Reporter (CCR) is not supported with Server Edition.
Solution Capacities
A maximum of 32 systems are supported in the Server Edition Network:
• 2 Core Servers (Primary/Secondary), each up to 500 IP phones (+ 500 backup)
• 30 Expansion Systems (IP500v2 or Linux)
• Up to 1000 total users/phones (on servers and/or Expansion Systems)
• 200 one-X Portal users (500 when on separate server)
• 100 Voicemail channels
• 4096 Conference channels (128 per server or expansion system)
• 250 SIP trunks per Server, 125 SIP trunks per Expansion System
COMPAS ID 157236 Issue 2 Page 9 of 59
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Administration
All administration is focused on the server management web portal, termed Web Control. Web control is secure so we only allow HTTPS connection. There is a single user account “Administrator”, the password can be changed (Administrator in default) but the username cannot be changed.
Please note that the "Administrator" password MUST be the same on all nodes on the network, otherwise any upgrade will fail.
The interface is available in 9 languages:
• English, German, Italian, Spanish, French, Portuguese, Dutch, Chinese (simplified), Russian
From web control you can install, configure, upgrade, backup, get alarms and logs and download client application software.
You can start and stop the IP Office, Voicemail Pro and one-x portal services as well as being able to shut down or reboot the server.
One-x portal Administration can be launched and backup and restore is available.
COMPAS ID 157236 Issue 2 Page 14 of 59
Web control provides solution administration on the Primary and the Secondary server.
IP Office Manager – Server Edition Mode
The Server Edition solution is managed using the Avaya IP Office Manager operating in a new enhanced mode of operation – Server Edition.
The solution is managed as a single entity; the Manager connects to the Primary server but will load the configurations of all systems that are part of the Server Edition network. Both online and offline operation is supported.
The Manager can either be launched from the management web portal or directly. When running the application directly it will start up in Standard Manager Mode and will automatically change to Server Edition Manager when connecting to a Server Edition network.
When you start to configure the systems you will see it is almost the same as managing a standard IP Office system. This reduces the training that is required and retains existing IP Office expertise, if you can manage an IP Office system then you can manage a Server Edition solution.
The solution view is the landing page on start up, it provides a high level inventory and management status. A coloured icon next to each system identifies its current status, green is device online, yellow means the configuration loaded is an offline configuration and red means there is no configuration for the system loaded even though the solution configuration includes an entry for that system. Red may also appear if the system is not currently contactable.
There may at times also be a grey icon to indicate that there is no current connection to the server, for example a configuration may have been loaded but the system is no longer detected on the network, perhaps caused by a system being rebooted.
COMPAS ID 157236 Issue 2 Page 15 of 59
From this page there are links to modify the configuration, launch the voicemail pro client and make changes to resilience settings.
You can also add and remove devices from the solution. All systems should be added to the solution from here, you cannot manually add systems in to the network.
From the Solution view page you can either click on Solution or an individual system in the list and then click on configuration, this will open up the navigation pane on the left hand side, this will be familiar to you as the same navigation pane that you see when administering a standard IP Office system.
The Navigation Pane is split into a number of areas. The top area is User, Hunt Groups, Short Code, Incoming Call Route, Directory, Time Profile, Account Code and User Rights, these are all solution wide. Any configuration that is created at this top level is shared across all systems in the network.
Note: Dial short codes are not shared across systems and will be unique to each device in the network.
Underneath this area you will see the configurations from all of the systems in the network. Any items configured at this level are unique to that device only and will not be shared. The tree structure is very similar to the existing Manager.
Hunt Groups can only exist on the Primary server and are created at the top level in Manager. They are all multi-site network groups and can contain users from any system in the network. Hunt Groups can be backed up on the Secondary server
The system directory is now centralized for ease of management. The secondary server and expansion systems use the Primary server as the source of the system directory. The overall directory capabilities and capacities remain unchanged.
When Server Edition Manager starts up and connects to the Primary server it loads all configurations that it can. If it cannot find a system online it will offer the user the option of loading the offline configuration for that system.
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You can go through all the configurations making any changes and when you save your changes you will something like the picture below, where it shows you which configurations have been changed and what the next actions are.
A complete configuration file set is saved on the Primary server so when a device that was offline is back online if changes were made to the offline configurations it will ask you if you want to update the configuration for that system.
You can either retain the configuration on that system or replace the configuration with the one that is stored on the Primary server. This would be the same mechanism that is used to resolve any local changes that have been made, for example changes made in a rainy day scenario.
The Server Edition Manager can also create/load/edit/save a complete offline ‘file set’. Saving a file set creates a cfi index file plus a copy of all of the configuration files.
Please note that connectivity to each server and expansion system is required from the Server Edition Manager PC.
IP Office Manager Templates A new feature in manager is Templates. They allow you to create a template from an existing configuration item to re-use at a later date. A good use of this is creating users.
By default all new systems in the Server Edition network, including IP500v2 expansion systems, have no users until you create them. Using a template you could create a user, add some button programming and other settings and then export this as a template. You can then create new users from this template, when you create the users you can either create a single user or you can create a range of users.
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Once they are created you would need to change the name and extension number so that they are unique but you wouldn’t need to make any other changes to the settings.
Templates are saved on the Primary server so they can be used from any PC that you are using, you do not need to worry about having to use the same PC you used to create the template.
Adding Devices to the Server Edition Network
Secondary server and expansions systems can be added at any time by clicking on the relevant Add option in the Server Edition Manager.
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