Avaya IP Office Essential Edition PARTNER Version Reference Manual

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IP Office Essential Edition

PARTNER Version Reference

- Issue 1a - (30 January 2010)

© 2010 AVAYA All Rights Reserved.
Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of
printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be
incorporated in future releases.

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documentation unless such modifications, additions, or deletions were performed by Avaya.

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License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH
HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE
TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY
FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and
units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is
specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User,
whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally
sold by Avaya and ultimately utilized by End User.
License Type(s): Designated System(s) License (DS).
End User may install and use each copy of the Software on only one Designated Processor, unless a different number of
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Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions.
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Documentation information
For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP
Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).

Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The
support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya
Web site: http://www.avaya.com/support.

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- Issue 1a (30 January 2010)IP Office Essential Edition

Contents

Introduction1.

..................................................................... 81.1 How this book is structured

..................................................................... 81.2 RoHS

..................................................................... 91.3 Repair

..................................................................... 91.4 Equipment Availability

..................................................................... 91.5 Web Sites

..................................................................... 91.6 Training

System Overview2.

..................................................................... 142.1 Partner® Features

..................................................................... 152.2 Partner® Constraints

..................................................................... 162.3 System Components

..................................................................... 172.4 Control Unit

..................................................................... 182.5 SD Card

..................................................................... 192.6 Base Cards

..................................................................... 202.7 Trunk Cards

..................................................................... 212.8 SIP Cards

..................................................................... 212.9 External Expansion Module

..................................................................... 222.10 Supported Phones

..................................................................... 232.11 Dial Plan

..................................................................... 232.12 Core Software & BIN Files

..................................................................... 242.13 Power Supplies

............................................................................ 242.13.1 Power Supply Backup

Installing PARTNER®3.

..................................................................... 283.1 IP Office Manager

..................................................................... 293.2 Getting Started

............................................................................ 293.2.1 Unpacking

............................................................................ 293.2.2 Environmental Requirements

............................................................................ 303.2.3 Read the Documentation

............................................................................ 303.2.4 Space Requirements

............................................................................ 313.2.5 Tools and Parts Required

............................................................................ 323.2.6 Cabling and Cables

............................................................................ 333.2.7 Grounding

............................................................................ 333.2.8 Rack Mounting

............................................................................ 363.2.9 Wall Mounting

3.2.10 Lightning Protection/Out-of-Building

............................................................................ 38

Connections

..................................................................... 383.3 Install Overview

..................................................................... 393.4 Card Installation

..................................................................... 413.5 Starting

..................................................................... 423.6 Connections

..................................................................... 423.7 Final Actions

System Component Details4.

..................................................................... 464.1 Control Unit

............................................................................ 474.1.1 Rear Connections

..................................................................... 484.2 SD Card

..................................................................... 494.3 Base Cards

............................................................................ 504.3.1 Digital Station

............................................................................ 514.3.2 Analog Phone

............................................................................ 524.3.3 ETR6 Card

............................................................................ 544.3.4 ATM Combination Card

..................................................................... 554.4 Trunk Cards

............................................................................ 564.4.1 Analog Trunk Card

............................................................................ 564.4.2 PRI Trunk Cards

Contents

..................................................................... 574.5 Expansion Modules

............................................................................ 574.5.1 Digital Station

............................................................................ 594.5.2 Phone Module

..................................................................... 614.6 Telephones

............................................................................ 614.6.1 1416

............................................................................ 614.6.2 1408

............................................................................ 624.6.3 1403

............................................................................ 634.6.4 ETR34D

............................................................................ 644.6.5 ETR6D

............................................................................ 654.6.6 ETR18D

............................................................................ 654.6.7 ETR34

............................................................................ 664.6.8 ETR18

............................................................................ 674.6.9 ETR6

............................................................................ 684.6.10 3910

............................................................................ 684.6.11 3920

............................................................................ 694.6.12 POTS

............................................................................ 704.6.13 Phone Add-Ons

..................................................................... 714.7 Out of Building Telephone Installations (COPY)

............................................................................ 724.7.1 DS Phones

............................................................................ 724.7.2 Analog Phone Barrier Box

............................................................................ 734.7.3 Rack Mounting Barrier Boxes

..................................................................... 754.8 Associated Applications

............................................................................ 754.8.1 Voicemail

............................................................................ 764.8.2 System Status Application (SSA)

............................................................................ 764.8.3 Monitor

............................................................................ 774.8.4 TAPI

............................................................................ 784.8.5 Call Logging Applications

..................................................................... 784.9 Physical Ports

............................................................................ 784.9.1 ANALOG Port

............................................................................ 794.9.2 Audio Port

............................................................................ 794.9.3 DS Ports

............................................................................ 804.9.4 ETR Port

............................................................................ 804.9.5 Expansion Port

............................................................................ 804.9.6 EXT O/P Port

............................................................................ 814.9.7 LAN Port

............................................................................ 814.9.8 PF Port

............................................................................ 824.9.9 Phone (POT) Port

............................................................................ 834.9.10 PRI Port

............................................................................ 834.9.11 RS232 DTE Port

Administration5.

..................................................................... 885.1 Initial Configuration

..................................................................... 885.2 Changing the Default Password

..................................................................... 895.3 SD Card Actions

............................................................................ 895.3.1 Removing SD Cards

............................................................................ 905.3.2 Directories and Files

............................................................................ 915.3.3 Booting from the SD Cards

............................................................................ 915.3.4 SD Card Removal

............................................................................ 925.3.5 Recreating an IP Office SD Card

............................................................................ 935.3.6 Backing Up the System SD Card

..................................................................... 945.4 External Trunk Configuration

............................................................................ 945.4.1 Clock Quality

............................................................................ 955.4.2 Unused Trunks

..................................................................... 955.5 Changing Components

............................................................................ 975.5.1 Running SSA

..................................................................... 975.6 Adding Licences

..................................................................... 985.7 Additional Processes

............................................................................ 985.7.1 Upgrading the System

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- Issue 1a (30 January 2010)IP Office Essential Edition

............................................................................ 1005.7.2 Upgrading the Core Software

............................................................................ 1005.7.3 Changing the IP Address Settings

............................................................................ 1015.7.4 System Shutdown

............................................................................ 1025.7.5 Rebooting the System

Appendices6.

..................................................................... 1066.1 Troubleshooting

..................................................................... 1086.2 Safety Statements

............................................................................ 1086.2.1 Lightning Protection/Hazard Symbols

............................................................................ 1096.2.2 Trunk Interface Modules

............................................................................ 1096.2.3 Further Information and Product Updates

............................................................................ 1096.2.4 Compliance with FCC Rules

............................................................................ 1096.2.5 Port Safety Classification

............................................................................ 1106.2.6 EMC Directive

..................................................................... 1116.3 Regulatory Instructions for Use

............................................................................ 1116.3.1 Canada

............................................................................ 1116.3.2 FCC Notification

...............................................................................113Index

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Chapter 1.

Introduction

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- Issue 1a (30 January 2010)IP Office Essential Edition

1. Introduction

Introduction:

Avaya IP Office Essential Edition - PARTNER® Version is a telephone system designed for single site businesses typically
with 5 to 25 extensions, that need a small business communications solution which is reliable, established, scalable, easy
to use, and can grow as needed. IP Office Essential Edition - PARTNER® Version is an IP / Digital communication system
designed exclusively to meet the unique needs of a small business.

The Essential Edition - PARTNER® Version supports a selection of system telephones, many with displays that show you
programming and operation feedback. But don’t throw that old telephone away, because the Essential Edition ­PARTNER® Version includes support for many single-line telephones. And you can connect many auxiliary devices, such
as fax machines, answering machines, modems, and credit card scanners, to the system.

On-board basic voice mail eliminates the need for additional hardware.
This document provides system and component descriptions with details to support configuration and maintenance

activities. The main administration and analysis tool used with the Essential Edition - PARTNER® Version is the Essential
Edition - PARTNER® Version admin tool known as Manager which has its own user manual.

For customers or maintainers who do not have access to Manager, almost all settings described in this
document and in the Essential Edition - PARTNER® Version Admin Tool User Manual, can be achieved
through manual TUI commands described in the IP Office Essential Edition ETR Telephone System
Programming User Guide.

Associated documents are:

· IP Office Essential Edition - PARTNER® Version - Quick Install Manual

· IP Office Essential Edition - PARTNER® Version - Administrator Tool Guide

· IP Office Essential Edition - PARTNER® Version - Programming and User Guide

· IP Office Essential Edition - PARTNER® Version - ETR Telephone System Programming and User Guide

· Individual User Guides for associated telephone instruments. (ETR, 1400, 3910, 3920)

IP Office Technical Bulletins

Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which
you are installing. This bulletin will contain important information that may not have been included in this manual. IP
Office Technical Bulletins are available from the Avaya support website http://support.avaya.com).

PARTNER® Version, Installation and Reference Manual Page 7

- Issue 1a (30 January 2010)IP Office Essential Edition

1.1 How this book is structured

Version

Change

Name

Date

Draft 1

Initial issue

V Vella

12 Nov
2009

Draft 2

ER comments

V Vella

20 Nov
2009

Draft 3

Nomenclature correction and edit

V Vella

Draft 4

First review draft

V Vella

12 Jan 2010

Draft 5

Continued editing and review comments

V Vella

22 Jan 2010

Issue 1.0

Issued for final review

V Vella

3 Feb 2010

This book contains seven chapters, which provide information as follows:
Chapter 1, Introduction — briefly details the installation procedure for Essential Edition - PARTNER® and provides

standard Avaya information.
Chapter 2, System Overview — describes the Essential Edition - PARTNER® system structure, the system features,

modes of operation, system capacities.

Chapter 3, Getting Started — briefly describes where and how to mount equipment, equipment checks and unpacking
Chapter 4, Installing IP Office — intended primarily for the technician, explains the physical installation of the control

unit and the telephones.
Chapter 5, Administration — explains how the system configuration can be altered and how software and hardware

can be upgraded as new modules and releases become available.
Chapter 6, System Component Details — descriptions of system components identified in Chapter 2, System

Overview.
Chapter 7, Troubleshooting — how to handle problems occurring during installation and operation. Describes possible

problems with the telephone system and the solutions to these problems.

Appendix — supplementary information
Index

Document History

Document Conventions

The following font attributes are used in this document:

· Bold Used to emphasize, identify commands or highlight menu selections

· Italic Used to identify dialog fields, windows, or documents

· Courier Used for code listings, file names and command line content

1.2 RoHS

RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS.

The actions taken vary:

· In some cases equipment has been discontinued and is no longer available from Avaya.

· In some cases new manufactured stock has been made RoHS compliant and keeps its existing Part number.

· In other cases the equipment has been replaced by a new RoHS compliant alternative with new Part numbers.

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Introduction: RoHS

The Part numbers within this document are for RoHS compliant equipment unless otherwise stated.

1.3 Repair

Essential Edition - PARTNER® Version systems do not contain any user serviceable or repairable components. If a faulty
unit is suspected the whole unit should be replaced.

IP Office 500v2 control units should not be opened under any circumstances.

1.4 Equipment Availability

Part numbers and details of specific items within this documentation are for reference only. Items available in any specific
locale should be confirmed against the local Essential Edition - PARTNER® Version price list for that locale. The local price
list may also include additional items relative to the installation requirements of that locale.

1.5 Web Sites

Information to support the IP Office can be found on a number of web sites.

· Avaya - http://www.avaya.com
The official web site for Avaya. The front page also provides access to individual Avaya web sites for different
countries.

· Avaya Enterprise Portal - http://partner.avaya.com
This is the official web site for all Avaya Business Partners. The site requires registration for a user name and
password. Once accessed, the site portal can be individually customized for what products and information types
you wish to see and to be notified about by email.

· Avaya Support - http://support.avaya.com
Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office
CD images are available from this site and updated core software .bin files.

· Avaya IP Office Knowledge Base - http://marketingtools.avaya.com/knowledgebase
Access to an on-line regularly updated version of the IP Office Knowledge Base. Currently this link is only available
to Avaya Business Partners while running an ARA account (Avaya Remote Access) connection.

· Avaya University - http://www.avaya-learning.com This site provides access to the full range of Avaya training courses. That includes both on-line courses, course assessments and access to details of classroom based courses. The site requires users to register in order to provide the user with access to details of their training record. See Training.

· Avaya Community - http://www.aucommunity.com
This is the official discussion forum for Avaya product users. However it does not include any separate area for
discussion of Essential Edition - PARTNER® Version issues.

· Avaya UPS Calculator - http://ups.avayaups.com
An online calculator for uninterruptible power supply (UPS) requirements. Allows specification of a range of
equipment to be supported. See Power Supply Backup (UPS).

· Other Non-Avaya Web Sites
A number of third-party web forums exist that discuss Essential Edition - PARTNER® Version. These can act as
useful source of information about how the Essential Edition - PARTNER® Version is used. Some of these forums
require you to be a member and to register. These are not official Avaya forums and their content is not monitored
or sanctioned by Avaya.

· Tek-Tips: http://www.tek-tips.com.

· IP Office Info: http://www.ipofficeinfo.com.

· Yahoo Groups: http://groups.yahoo.com/group/ipoffice.

· Lycos Forum: http://members.lycos.co.uk/ipoffice.

· PBX Tech: http://www.pbxtech.info/forumdisplay.php?f=8.

1.6 Training

Avaya University provides a wide range of training courses for IP Office and its associated applications. This includes
courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP
Office certification.

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Details of all the course can be found on the Avaya University web site (http://www.avaya-learning.com). The site can be
used to check course availability and to book course. It also includes on-line courses and on-line course assessments. The
site requires users to setup a user name and password in order to track their personal training record.

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Introduction: Training

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Chapter 2.

System Overview

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2. System Overview

This section looks at the components that collectively form the Essential Edition - PARTNER® Version system. This
includes aspects such as cabling and the need for additional non-Avaya IP Office equipment.

The section provides only a general description of individual units. For greater detail, refer to the System

Components section.

2.1 Partner® Features

The following basic features are provided by Essential Edition - PARTNER® Version:

· Prompts and feedback displays on both ETR and 1400 sets, emulate the PARTNER ACS R8 system.

· Integral SD card contains system files, and backup files. Automatic backup every 24 hours

· Up to 48 extensions

· Avaya ETR Telephone support

· Avaya 1400 Digital Telephone support

· Key System Functionality

· Embedded Voicemail

· SIP Trunking (up to 10 trunks)

· Supports the Essential Edition - PARTNER® Version Manager application.

· Supports the System Status Application

· Supports the System Monitor Application

· TAPI

· SMDR

· Supports DS16 Expansion Module (adds 16 additional digital station ports.) and Phone16 Expansion Module (adds

16 additional analog station ports)

· 10-party conferencing

· Supports loudspeaker connectivity via a combination card or one of the 2 built-in POTS port on other cards

· Includes 3 instances of SIP and Mobility.

· Call handling mode will change from key to PBX operation

The following features are pre-assigned:

· Last Number Redial

· Drop

· Recall (CO hook flash)

· Auto Line

· Selection – L1, L2, etc.

· Voice Mail Access, Each extension has voice mailbox assigned with Automatic Voice Mail Coverage turned on.

Control unit slot availability – (maximum of 4 of the following cards):

· Up to 2 Combination cards (each provides 6 DS ports; 2 POTS station ports; 4 POTS line ports; and 10 VCM
channels {supports up to 10 SIP lines})

· Up to 3 Essential Edition - PARTNER® Version ETR6 cards (each provides 6 ETR station ports)

· Up to 3 DS8 cards (each provides 8 digital station ports)

· Up to 3 Phone 8 cards (each provides 8 POTS station ports). Maximum of 3 since a Combination card; DS-8 or

ETR-6 must be present in system

· Up to 3 Phone 2 cards (each provides up to 2 POTS station ports). Maximum of 3 since a Combination card; DS-8
or ETR-6 must be present in system

· An ATM4 daughter card can be added to any ETR6 card or DS card, or Phone card increasing POTS line capacity.
(up to max 3)

· 1 PRI/T1 daughter card may be added to any ETR6 card or DS card or Phone card, increasing digital line capacity.

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- Issue 1a (30 January 2010)IP Office Essential Edition

2.2 Partner® Constraints

Max allowed in

system

IP Office Essential Edition - PARTNER®
Version Base Cards:

Phone 8 - Base

3

Phone 2 - Base

3

DS 8 - Base

3

ETR6 – Base

3

6DS+2POTS+VCM10 LE Combination

2

IP Office Essential Edition - PARTNER®
Version Daughter Cards:

ATM 4 Uni - daughter

3

PRI 1 Uni - daughter

1

IP Office Essential Edition - PARTNER®
Version Expansion Modules:

IP Office 500v2 PHONE 16

1

IP Office 500v2 DIGITAL STATION 16

1

System Overview: Partner® Constraints

Essential Edition - PARTNER® Version requires a presence of at least 1 ETR or Digital station to be used for TUI
administration. This needs the presence of at least 1 of the following cards:

· Comination Card

· DS8

· ETR-6

System capacity for the Essential Edition - PARTNER® Version is flexible and can use combinations of the following
hardware components:

Control unit (4 available slots – maximum of 4 of the following cards):

• Up to 2 Combination cards (each provides 6 DS ports; 2 POTS station ports; 4 POTS line ports; and supports
up to 10 SIP lines)

• Up to 3 ETR6 cards (each provides 6 ETR station ports)

• Up to 3 DS8 cards (each provides 8 digital station ports)

• Up to 3 Phone 8 cards (each provides 8 POTS station ports)
o Maximum of 3 because a combination card; DS-8 or ETR-6 must be present in system

• Up to 3 Phone 2 cards (each provides up to 2 POTS station ports)
o Maximum of 3 because a combination card; DS-8 or ETR-6 must be present in system

An ATM4 daughter card can be added to any ETR card or DS card, or Phone card increasing POTS line capacity. 1 PRI/T1
daughter card may be added to any ETR card or DS card or Phone card, increasing digital line capacity.

One expansion module may be added to the main control unit; providing additional growth capability. The supported
expansion modules are:

• DS16 Expansion Module (adds 16 additional digital station ports.)

• Phone 16 Expansion Module (adds 16 additional analog station ports)

Based on these configurations; an Essential Edition - PARTNER® Version may support up to 64 lines (1-PRI; 3 ATM4; up
to 10 SIP trunks) and up to 48 stations (Up to 18 ETR stations and/or 46 digital ports + 2 POTS). Maximum growth
capabilities are software blocked in the system.

Essential Edition - PARTNER® Version will support up to 10 SIP trunks, which can be assigned across multiple SIP service
providers.

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2.3 System Components

· IP Office 500v2 Control Unit

The control unit, holds the main configuration and performs
the routing and switching for telephone calls and data traffic.
The control unit includes LAN ports, slots for additional internal
cards and in some cases integral digital and analog phone
ports.

· SD Card
The IP Office 500v2 control unit uses the Avaya SD flash
memory card which has Essential Edition - PARTNER® Version
software and Embedded Voicemail already installed. Each
Avaya SD card has a unique serial number.

· IP Office 500 Base Cards

The control unit has slots for up to four base cards. These can
be used to add analog and digital extension ports.

· IP Office 500 Digital Station Base Card

· IP Office 500 ATM Combination Card

· IP Office 500v2 ETR6 Base Card

· IP Office 500 Analog Phone Base Card

· IP Office 500 VCM Base Card

· IP Office 500 4-Port Expansion Base Card

· IP Office 500 Trunk Daughter Cards

Some base cards can be fitted with a IP Office 500 daughter
card in order to support various types of trunk connections.

· IP Office 500 Analog Trunk Card

· IP Office 500 T1 Trunk Card

· IP Office 500 PRI Trunk Card

· IP Office 500 SIP Trunk Card

· IP Office 500 Combination Cards

These card are pre-paired base and daughter cards. They
provide 6 digital station ports, 2 analog phone ports and 4
analog trunks.

· IP Office 500 External Expansion Modules

Additional analog and digital extension ports can be added
using an IP Office 500 external expansion module.

· Only one Digital Station 16 or one Phone 16 module may be
used with Essential Edition - PARTNER® Version.

The following are typical components of an Essential Edition - PARTNER® Version system.

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System Overview: System Components

· Power Supplies

The IP Office 500 V2 control unit has an internal power supply
unit. Each external expansion module is supplied with an
external power supply unit. Additional power supply units may
also be required for IP phones and some phone add-ons.

· Power Cords

Depending on the locale, different power cords need to be
ordered for each control unit, external expansion module and
any phones or devices using external power supply units.

· Cables

The Essential Edition - PARTNER® Version is designed
primarily for connection to a structured cabling system using
CAT3 UTP cabling. This approach allows telephone and data
traffic to share the same wiring infrastructure and simplifies
equipment moves.

· Mounting Kits

The IP Office 500v2 control unit can be used free-standing,
with an external expansion module stacked above it. With
optional rack mounting kits, the control unit and external
expansion module can also be rack mounted. Alternatively
with an optional wall mounting kit the control unit can be wall
mounted.

· Surge Protectors and Barrier Boxes

Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment
may also be required in areas where the lightning risk is high.

· Phones

Essential Edition - PARTNER® Version systems support a
variety of Avaya digital and wireless phones plus analog
phones.

The IP Office 500v2 control unit has four front slots for IP Office 500

base cards. It has an internal power supply unit and uses a mandatory

dongle in the form of an SD Card plugged into a rear panel slot. It
includes a 2 port ethernet LAN switch (layer 3 managed) on the rear.

2.4 Control Unit

The base item of the Essential Edition - PARTNER® Version system is the system server or control unit. It stores the
system configuration and controls system operation. Essential Edition - PARTNER® Version uses the IP Office 500v2 R6.0
control unit or above.

A control unit can be customized by adding various internal cards such as trunk cards. external expansion modules can
be also be connected to add additional extension and trunk ports.

The following table summarizes the capacities of the control unit supported by Essential Edition - PARTNER® software.

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Feature

Provision

Control Unit Digital Station Ports

Up to 30

Control Unit Analog Phone Ports

Up to 26

Control Unit ETR Phone Ports

18

Embedded Voicemail Card

Integral WAN Port

Not used

External Expansion Ports

1

Audio In (MOH) Port

External O/P Switch Port

Conference Parties

10

Maximum Extension Capacity

48

Digital Phones only.

46

Analog Phones only.

42

ETR Phones only.

18

IP500 Trunk Daughter Cards

IP500 Analog trunks

12

IP500 PRI trunk channels

24

VCM Cards

IP500 VCM Cards

2**

Dimensions

Height x Width x Depth

73x445x365mm

2.9"x17.5"x14.4"

** Only supports VCM channels provided by fitting IP500 Combination cards.

2.5 SD Card

The Avaya SD card exercises central control over the Essential Edition - PARTNER® Version system and acts as the
License dongle for the control unit. The SD card is inserted into the System SD slot on the rear of the control unit.
Except during maintenance the System SD slot should contain an Avaya SD card at all times. The files on that card are
used when the system is started and the Feature Key serial number only present on Avaya cards is used for the licensing
of Essential Edition - PARTNER® Version features.

· The SD card stores system files, the system status application (SSA) and a voice mail application providing 2 channels
by default but can be licensed for up to 6 channels total.

· The system SD card is also used to store copies of core software binary files, configuration files and backups.

· Various commands within Manager interface enables the SD card contents to be backed up, restored or copied.

· The control unit has an Optional SD slot as well as the System SD slot. This Optional SD card slot can be used to

store occasional full copies of the System SD card. or as an additional memory card to or from which, files can be
copied. Non-Avaya cards can be used for this as long as they conform to the standard below:

SDHC minimum 4GB FAT32 format (Single partition, SDHC, class2+, FAT32, SPI & SD bus).

o

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System Overview: SD Card

The IP Office 500v2 control unit
has 4 slots to accomodate base
cards. Each base cards includes
an integral front panel with
ports for cable connections.

The slots are numbered 1 to 4
from left to right. Normally they
can be used in any order,
however if the capacity for a
particular type of card is
exceeded, the card in the
highest slot will be disabled.

IP Office 500 Analog Phone Base Card

This card has 12 RJ45 ports. The card is available in two variants,
providing 2 or 8 analog extension ports for the connection of analog
phones. The card can be fitted with an IP Office 500 daughter card
which then uses the additional 4 RJ45 ports for connections.

· This card accepts one IP Office 500 daughter card of any type.

· Maximum: 4 per control unit.

· When fitted with an IP Office 500 Analog Trunk daughter card, the

Phone 8 base card supports 1 power failure extension to trunk (loop­start only) connection.

· The analog extension ports do not include a ringing capacitor. Where
this is a requirement, connection should be via a Master socket
containing ringing capacitors.

IP Office 500 ATM Combination Card

This card provides 6 digital station ports (1-6), 2 analog extension
ports (7-8) and 4 analog trunk ports (9-12). The card also includes 10
VCM channels.

· This card has a pre-installed IP Office 500 ATM daughter card.

· Maximum: 2 combination cards per control unit.

· During power failure port 8 is connected to port 12.

IP Office ETR6 Base Card

This card is only supported in an IP500 V2 control unit running in
PARTNER® Version mode. It provides 6 ETR ports for connection of
ETR phones. 2 Analog extension ports are also provided for emergency
use only with an analog trunk card.

SD Card Removal
SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being
written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to

shutdown and restart an individual card or to shutdown the Essential Edition - PARTNER® Version system in order to

allow removal of an SD card. If the System SD card is removed, licensed features will continue operating for up to 2
hours.

2.6 Base Cards

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· The card can be fitted with an IP500 trunk daughter card which uses
the base card ports for trunk connection.

· Maximum: 3 per control unit.

· The analog phone ports do not include a ringing capacitor. Where

this is a requirement, connection should be via a Master socket
containing ringing capacitors.

· If fitted with an IP Office 500 Analog Trunk daughter card, during
power failure phone ports 7 and 8 are connected to analog trunk
port 12. However during normal operation analog phone ports 7 and
8 are not useable.

IP500 Digital Station Base Card

This card provides 8 DS (digital station) ports for the connection of
Avaya digital phones other than IP phones.

· The card can be fitted with an IP Office 500 trunk daughter card
which uses the base card ports for trunk connection.

· Maximum: 3 per control unit.

· 4400 Series phones (4406D, 4412D and 4424D) are not supported

on this card. They are supported on an external expansion module.

IP Office 500 daughter trunk cards can be fitted to IP Office 500
base cards to provide support for trunk. The daughter card uses the
physical ports provided on the front panel of the base card for cable
connection.

The addition of an IP Office 500 daughter card is supported on any
IP Office 500 base card except the IP Office 500 Legacy Card Carrier
base card.

For those base card that support daughter cards, there are no
restrictions on the combination of card types. However in systems
with both analog phone base cards and analog trunk daughter cards,
combining the two types is recommended as it then provides analog
power failure support for one trunk/extension.

Each daughter card is supplied two pre-fitted metal pillars and 3
plastic pillars. Two screws and washers for final attachment of the
metal pillars to the base card are also included.

IP Office 500 Analog Trunk Daughter Card

This card can be added to IP Office 500 base cards. It enables that
base card to then also support four analog loop-start trunks.

· When fitted to an IP Office 500 Analog Phone 8 base card, the
combination supports 1 power failure extension to trunk
(loop-start only) connection.

· Maximum: 2 per IP Office 500v2 control unit.

2.7 Trunk Cards

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System Overview: Trunk Cards

IP Office 500 PRI-U Trunk Daughter Card

This card can be added to an IP Office 500 base card. The card is a
universal card that can be configured in software for E1 PRI, T1
robbed bit, T1 PRI or E1R2. The card is available in single and dual
port variants.

· Maximum: 4 per IP Office 500v2 control unit.

· The IP Office 500 PRI-U card supports E1, T1 and E1-R2 PRI

modes. The Essential Edition - PARTNER® Version system
supports 8 unlicensed B-channels on each IP Office 500 PRI-U port
fitted. Additional B-channels, up to the capacity of ports installed
and PRI mode selected require IP Office 500 Universal PRI
(Additional Channels) licenses added to the configuration.
These additional channels consume the licenses based on which
additional channels are configured as in-service from port 9 of slot
1 upwards. D-channels are not affected by licensing.

RFRFCC

Description

2833 [7]

RTP Payload for DTMF digits, telephony tones and telephony signals.

3261 [8]

SIP Session Initiation Protocol.

3264 [11]

An Offer/Answer Model with Session Description Protocol (SDP).

3323 [14]

A Privacy Mechanism for SIP

3489 [18]

STUN - Simple Traversal of User Data gram Protocol (UDP) Through Network Address
Translators (NATs).

3824 [24]

Using E.164 Numbers with the Session Initiation Protocol (SIP).
E.164 is the ITU-T recommendation for international public telecommunication numbering plans.

2.8 SIP Cards

Essential Edition - PARTNER® Version supports both SIP trunks and SIP extensions. Because there is a wide variety of
SIP devices and interpretations of standards, Avaya cannot give any guarantees of support for all SIP extension devices
and features.

SIP Trunk Providers

Essential Edition - PARTNER® Version SIP trunks have been successfully tested with the following ITSP SIP providers.
This table of providers is a statement of fact and not any form of recommendation from Avaya, nor does it exclude other
service providers. Any details of the expected operation and service should be confirmed in writing with the individual
service provider.

The SIP Gate service does not support RFC2833 for the sending of DTMF tones. SIP Gate uses the alternate SIP INFO
method which is not supported by Essential Edition - PARTNER® Version.

Essential Edition - PARTNER® Version supports SIP trunks using UDP or TCP. For UDP SIP, STUN is supported for NAT
Firewall traversal. Otherwise use of a service provider supporting Session Border Control (SBC) is required. TURN,
sometimes used for TCP SIP traversal of NAT firewalls, is not supported.

The Essential Edition - PARTNER® Version implementation of SIP conforms to the following SIP RFCs.

2.9 External Expansion Module

This module can be used to add additional ports to a Essential Edition - PARTNER® Version system. Only one external
expansion unit is supported

· The external expansion module is supplied with a blue 1 meter (3'3'') expansion interconnect cable. This cable
must be used when connecting to expansion ports on the rear of a control unit.

Each module uses an external power supply unit supplied with the module. A locale specific power cord for the PSU must
be ordered separately.

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· IP Office 500 Digital Station Module
Provides an additional 16 DS ports for supported Avaya digital

phones.

· IP Office 500 Phone Module
Provides an additional 16 PHONE ports for analog phones.

2.10 Supported Phones

Essential Edition - PARTNER® Version supports the following phones and phone add-ons. Availability may be subject to
local restrictions.

· ETR 34, 18, 6, 34D, 18D, 6D,

· 3910, 3920

· 1403, 1408 1416

· All POTS telephones

· BM32 Buttons

· Digital station connects to the Essential Edition - PARTNER® Version via a DS port.

PARTNER® Version, Installation and Reference Manual Page 22

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System Overview: Dial Plan

0

Dial Physical Extn [1st Port]

10-57

Station extensions

610-657

Directed call pickup

661-664

Group call pickup (pickup groups 1-4)

6801-6864

Directed line pickup

70

Loudspeaker Page

71-74

Group calling (calling groups 1-4)

76

Modem (RAS port)

771-776

Hunt group (hunt groups 1-6)

777

Voicemail Collect

778

Remote Voicemail access

7801

Auto Attendant access

7811

Record Auto Attendant Morning Greeting

7821

Record Auto Attendant Afternoon Greeting

7831

Record Auto Attendant Evening Greeting

7841

Record Auto Attendant Menu Greeting

7851

Record Auto Attendant Out of Hours Greeting

801-864

Idle line pickup

9

Dial access to Idle Line Preference

*

Voice signal (Intercom only)

*70

Loudspeaker Page + Page Calling Group 1

77901 ­77999

Mobility Features

2.11 Dial Plan

Essential Edition - PARTNER® Version has a fixed 2-digit dial plan. The extensions are numbered from 10 to 57 which
constitutes a 2 digit dial plan. Short codes are used to access the different features:

· 6 – Call Pickup

· 66 – Group Call Pickup

· 68 – Directed Line Pickup

· 7 – Group access

· 8 – Idle Line Pickup

The dial plan below identifies the valid digit sequences that can be dialled from Essential Edition - PARTNER® Version:

2.12 Core Software & BIN Files

Each IP Office 500v2 control unit and expansion module contains and runs its own part of the IP Office core software.
These parts take the form of .bin files (binary files).

The Essential Edition - PARTNER® Version control unit is supplied with a base level of IP Office software that acts as a
software loader for upgrading the unit to the required software level. This software loader supports the LAN connection
necessary for local PC to IP Office upgrade. See IP Office Manager Essential Edition - PARTNER® Version Administrator

User Guide.

The .bin files for each IP Office software level are included on the Essential Edition - PARTNER® Version SD Card for that
software level. They are installed from that SD as part of the Essential Edition - PARTNER® Version Manager application.
Manager can then be used to upgrade the .bin files loaded in the modules within a system.

Updated sets of software and bin files may also be made available through the Avaya support web site. See Web Sites.

· Software Level
The IP Office core software level is expressed in the form X.Y(Z), for example 2.1(27), where X is the major software
level, Y is the minor level and Z is the build number.

The following rules apply to the core software level used by modules within an Essential Edition - PARTNER® Version
system and between linked IP Office systems.

· All modules within an Essential Edition - PARTNER® Version should run the same level of core software. Doing
otherwise will lead to incorrect operation of the system.

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Upgrading

Power Cord Type

Power Outlet Plug Type

Locales

Part
number

Earthed Power Cords (IEC60320 C13)

Control Units

· IP Office 500.

IP Office 500 External Expansion Modules

· Digital Station 16.

· Phone 16.

NEMA5-15P / CS22.2 No.42

North, Central
and South
America.

700289770

NEMA1-15

North, Central
and South
America.

700213390

Upgrading is performed using the Upgrade Wizard tool within the Essential Edition - PARTNER® Version Manager

application (File | Advanced | Upgrade). It displays the systems it can detect, their existing software level and the
levels it has available.

· Check IP Office Technical Bulletins
Whenever upgrading check the latest IP Office Technical Bulletins for the various IP Office software releases involved
before proceeding. These may contain information relating to changes that occurred after this document was
completed. Bulletins are available from http://support.avaya.com.

· Multi-Stage Upgrades
The upgrade path may require several intermediate upgrades. Skipping an intermediate level may lead to incorrect
system operation and configuration corruption. Multi-stage upgrades are only necessary for control units. External
expansion modules can be upgraded directly between any two levels supported by the module.

2.13 Power Supplies

Each control unit and expansion module has an internal power supply unit that requires a switched power outlet socket
rated at 110-240V ac, 50-60Hz. Connection from that power outlet socket requires an appropriate locale specific power
cord which is not supplied with the unit and must be ordered separately.

External expansion modules are supplied with an external power supply unit (PSU). These external power supply units
include an integral 1.5 meter lead for connection to the control unit or expansion module. A power cord for connection
from the PSU to the power outlet is not included as this varies by locale. The appropriate power cord must be ordered
separately or sourced locally.

Power cords must not be attached to the building surface or run through walls, ceilings, floors and similar openings.
Installation measures must be taken to prevent physical damage to the power supply cord, including proper routing of
the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a
socket outlet.

For locales not detailed below an appropriate power cord must be obtained locally.

2.13.1 Power Supply Backup

The use of an Uninterrupted Power Supply (UPS) with any telephone system is recommended. Even at sites that rarely
lose electrical power, that power may occasionally have to be switched off for maintenance of other equipment. In
addition, most UPSs also provide an element of power conditioning, reducing spikes and surges.

The capacity of UPS systems and the total equipment load the UPS is expected to support are usually quoted in VA.
Where equipment load is quoted in Watts, multiply by 1.4 to get the VA load.

The calculation of how much UPS capacity is required depends on several choices.

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System Overview: Power Supplies

Typical IP Office System

VA

IP Office System

230

Individual Equipment

VA

Phone 8 Module

17

Typical Server PC

600

Typical Desktop PC

400

Mid Span PSU - 6 ports

150

Mid Span PSU - 12/24 ports

300

· What equipment to place on the UPS?
Remember to include server PCs such as the voicemail. It is recommended that the total load on a new UPS is never
greater than 75% capacity, thus allowing for future equipment.

· How many minutes of UPS support is required?

Actual UPS runtime is variable, it depends on what percentage of the UPSs capacity the total equipment load
represents. For example, a 1000VA capacity UPS may only support a 1000VA (100%) load for 5 minutes. This
relationship is not linear, the same UPS would support a 500VA (50%) load for 16 minutes. Therefore the lower the
percentage of capacity used, the increasingly longer the UPS runtime, typically up to 8 hours maximum. Remember
also that for most UPSs the ratio of discharge to full recharge time is 1:10.

· How many output sockets does the UPS provide?

Multiple UPS units may be required to ensure that every item of supported equipment has its own supply socket.

The web site http://powerquality.eaton.com/AVAYA/default.asp?cx=101 provides a calculator into which you can enter
the equipment you want supported on a UPS. It will then display various UPS options. The site uses VA values for typical
IP Office systems. However, if more specific values are required for a particular system, the table below can be used to
enter values.

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PARTNER® Version, Installation and Reference Manual Page 26

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Chapter 3.

Installing PARTNER®

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- Issue 1a (30 January 2010)IP Office Essential Edition

3. Installing PARTNER®

This section is intended to assist with the installation of the core components of an Essential Edition - PARTNER® Version
telephone system. It describes those components and factors that should be considered for an installation.

· The Essential Edition - PARTNER® Version is a converged voice and data communications system. It should therefore
only be installed by persons with telephony and IP data network experience.

· Installers must be trained on IP Office systems. Through its Avaya University (http://www.avaya-learning.com), Avaya
provides a range of training courses including specific IP Office Essential Edition - PARTNER® Version implementation
and installation training. It also provides certification schemes for installers to achieve various levels of IP Office
accreditation. See Training.

· It is the installer’s responsibility to ensure that all installation work is done in accordance with local and national
regulations and requirements. It is also their responsibility to accurately establish the customer’s requirements before
installation and to ensure that the installation meets those requirements.

· You should read and understand this documentation before installation. You should also obtain and read the Avaya
Technical Bulletins relevant to recent Essential Edition - PARTNER® Version software and hardware releases to ensure
that you are familiar with any changes to the equipment and software.

Quick installation instructions are contained in a separate document.

3.1 IP Office Manager

Installation and maintenance of Essential Edition - PARTNER® Version can be performed through telephone system TUI
commands described in the Avaya IP Office Essential Edition - PARTNER® Version Admin Guide. However the Manager
application provides a comprehensive and easy to use interface for installation and maintenance.

The IP Office Essential Edition - PARTNER® Version Admin Tool (Manager) is an application for viewing and editing an IP
Office system configuration. It is a tool meant primarily for system installers and maintainers. Manager runs on a
Windows PC and connects to the Essential Edition - PARTNER® Version control unit via the Ethernet LAN connection.

Office manager can be used to prepare user lists, permissions, group memberships and other administration tasks on the
telephone system. Manager has its own Administrator User Manual containing comprehensive user instructions.

· CAUTION - Password Change Required
New IP Office systems use default security settings. These settings must be changed to make the system secure.
As a minimum, you should change the default Remote/Administrator Password. Failure to do so will render
the Essential Edition - PARTNER® Version system potentially insecure.

· IMPORTANT
Manager is an off-line editor. It receives a copy of the current configuration settings for the Essential Edition ­PARTNER® Version system, from the control unit SD Card. Changes may be made to that copy and it is then sent
back to the SD Card for those changes to become active. This means that changes to the active configuration in
the system that occur between Manager receiving and sending back the copy may be overwritten. For example
this may affect changes made by users through their phone or voicemail mailbox after the copy of the
configuration is received by Manager.

Manager is part of the IP Office Admin suite of programs. It is important to note that the software level of IP Office
Manager application is 2 higher than the software level of the IP Office system core software with which it is released. For
example IP Office Manager 8.0 is released with IP Office 6.0 core software.

When IP Office Manager is used with Essential Edition - PARTNER® Version, the PC running Manager is connected directly
to the IP Office control unit being installed or updated. IP Office Manager detects that a PARTNER® Version is present
and automatically starts in its Simplified mode designed to manage Essential Edition - PARTNER® Version.

It is important to note that the software level of IP Office Manager application is 2 higher than the software level of
the IP Office system core software with which it is released. For example IP Office Manager 8.0 was released with IP
Office 6.0 core software.

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Installing PARTNER®: Getting Started

Objective - To check that the correct equipment has been supplied and

that no damage has occurred during transit.

Use the following procedure when unpacking any equipment supplied by
Avaya or an Avaya reseller or distributor.

Information Required

· Equipment Checklist.
Draw up an installation checklist of the parts and equipment
expected.

3.2 Getting Started

This section describes tasks that must be planned and executed before commencing installation of Essential Edition ­PARTNER® Version.

3.2.1 Unpacking

Procedure

· Check for Package Damage.
Before unpacking any equipment, check for any signs of damage that may have occurred during transit. If any
damage exists bring it to the attention of the carrier.

· Check the Correct Parts Have Been Delivered.

Check all cartons against the packing slip and ensure that you have the correct items. Report any errors or
omissions to the equipment supplier.

· Retain All Packaging and Documentation.

While unpacking the equipment, retain all the packaging material. Fault returns are accepted only if repackaged in
the original packaging. If performing a staged installation, the original packaging will also assist when repacking
equipment to be moved to the final install site.

· Ensure that Anti-Static Protection Measures are Observed.

Ensure that anti-static protection measures are observed at all times when handling equipment with exposed
electrical circuit boards.

· Check All Parts.

Visually inspect each item and check that all the necessary documentation and accessory items have been
included. Report any errors or omissions to the dealer who supplied the equipment.

· Check All Documentation.

Ensure that you read and retain any documentation included with the equipment.

3.2.2 Environmental Requirements

Before you begin the physical installation of the system, you must check that all environmental factors are within the
acceptable ranges. The planned location must meet the following requirements. If installing into a rack system, these are
requirements for within the rack:

· Temperature: 0°C to 40°C / 32°F to 104°F.

· Humidity: 10% to 95% non-condensing.

· Check there are no flammable materials in the area.

· Check there is no possibility of flooding.

· Check that no other machinery or equipment needs to be moved first.

· Check that it is not an excessively dusty atmosphere.

· Check that the area is unlikely to suffer rapid changes in temperature and humidity.

· Check for the proximity of strong magnetic fields, sources of radio frequency and other electrical interference.

· Check there are no corrosive chemicals or gasses.

· Check there is no excessive vibration or potential of excessive vibration, especially of any mounting surface.

· Check that where telephones are installed in another building, that the appropriate protectors and protective

grounds are fitted (see Out of Building Telephone Installation).

· Check there is suitable lighting for installation, system programming and future maintenance.

· Check that there is sufficient working space for installation and future maintenance.

· Ensure that likely activities near the system will not cause any problems, e.g. access to and maintenance of any

other equipment in the area.

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· Where ventilation holes are present on any of the Essential Edition - PARTNER® Version units, those holes should

Ensure that you have read this manual in full before starting installation. Also include the
installation documentation for any other equipment and applications being installed as part
of the IP Office system.

not be covered or blocked.

· The surface must be flat horizontal for free-standing or rack mounted installations.

Wall Mounting
In additional to the requirements above, the following are applicable to Essential Edition - PARTNER® Version units that
support wall mounting.

1. Units must only be mounted onto permanent wall surfaces.

2. The surface must be vertical and flat.

3. Orientation of the unit must be as shown in the section on IP Office 500 Wall Mounting.

4. The appropriate Avaya wall mounting kits must be used.

IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet

basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric

shock from lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may

explode. Check with local codes for possible special disposal instructions.

3.2.3 Read the Documentation

· IP Office Technical Bulletins

Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which
you intend to install on the Essential Edition - PARTNER® Version. This bulletin will contain important information that
may not have been included in this manual. IP Office Technical Bulletins are available from the web sites listed below.

Other IP Office Installation Manuals
The following components of IP Office are outside the range of a basic IP Office installation. They are covered by separate
installation and configuration documentation. If those components are to be part of the Essential Edition - PARTNER®
Version system installation, that documentation should be obtained, read and understood prior to the installation.

Information Web Sites

IP Office documentation is available from the following web sites.

· Avaya Support - http://support.avaya.com
Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office
CD images are available from this site and updated core software .bin files.

· Avaya IP Office Knowledge Base - http://marketingtools.avaya.com/knowledgebase
Access to an on-line regularly updated version of the IP Office Knowledge Base. Currently this link is only available
to Avaya Business Partners while running an ARA account (Avaya Remote Access) connection.

3.2.4 Space Requirements

IP Office 500v2 control unit and modules are designed to be installed either in a free-standing stack or into a 19" rack
system. Rack installation requires a rack mounting kit for each control unit and expansion module.

Cable Clearance
Clearance must be provided at the front and rear of all modules for cable access, connections and insertion/removal of
the SD card.

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Installing PARTNER®: Getting Started

· Allow a minimum clearance of 90mm (3.5 inches).

· Additional Clearance

Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that
may affect environmental requirements. This is especially important on IP Office 500 control units which have
ventilation slots at the side.

· Cable Access
Power cords must not be attached to the building surface or run through walls, ceilings, floors and similar openings.
Installation measures must be taken to prevent physical damage to the power supply cord, including proper routing of
the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a
socket outlet.

When wall mounted, a clearance of 500mm is required on all sides. The ventilation slots on the rear and sides should not
be covered or blocked.

3.2.5 Tools and Parts Required

This section outlines the tools and miscellaneous parts likely to be required during the installation and setup of an
Essential Edition - PARTNER® Version system. Other tools may also be required.

Tools Required

1. Pozidrive No. 1 screwdriver for removal of module covers.

2. Cutter for cable ties.

3. Pozidrive No. 4 screwdriver.

4. Flat blade screwdriver, medium size

5. Wrist-strap for anti-static grounding or similar.

6. PC running Windows XP/2003.

During the Staging Installation later in this manual, we recommend that you use a Laptop PC with IP Office Manager
Essential Edition - PARTNER® Version installed using a directly connected LAN cable. This will enable you to make any
changes to the basic configuration, system configuration, and set up user lists.

7. Indelible marker for cable labeling.

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Parts Required

Cable

Description

Part
number

Standa
rd
Length

Maximu
m Length

9-Way DTE Cable

Connects to control unit RS232 DTE port.
9-Way D-type plug to 9-way D-type
socket.

–

2m/6'6''
.

2m/6'6''.

Structured Cabling DS Line Cable

Connects from RJ45 sockets to RJ11
socketed DS and analog phones.

7000478
71

4m/13'2
''.

See table
below.

PRI Trunk Cable

Connects PRI trunk ports to the line
providers network termination point. RJ45
to RJ45. Red.

7002134
40

3m/9'10
''.

–

1. Cable ties.

2. Cabling labels.

3. Technical Bulletins

Each Essential Edition - PARTNER® Version software release is normally accompanied by a Technical Bulletin detailing
special installation requirements, known issues, etc. Various software releases and their associated Technical Bulletins
can also be obtained from http://support.avaya.com.

3.2.6 Cabling and Cables

The Essential Edition - PARTNER® Version system is designed primarily for use within an RJ45 structured cabling system
using CAT3 unshielded twisted-pair (UTP) cabling and RJ45 sockets.

A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications/data
room to individual RJ45 sockets at user's desk. All wires in each cable between the patch panel and the desk socket are
connected straight through. This arrangement allows devices connected at the patch panel to be swapped to match the
type of device that needs to be connected at the user socket. For example, making one user socket a phone port and
another user socket a computer LAN port, without requiring any rewiring of the cables in between.

· Traditional IDC Punchdown Wiring Installations
Where necessary, the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems
using punch-block connectors. This type of installation should be performed by an experienced wiring technician.

· Trunk Connections

The majority of IP Office trunk ports use RJ45 connectors for acceptance of an RJ45-to-RJ45 cable. However,
connection at the line providers end may require use of a different plug type in order to match the line providers
equipment.

· RJ11 Phone Connectors
Many phones use RJ11 sockets and are supplied with RJ11-to-RJ11 cables. RJ11 plugs can be inserted into RJ45
sockets and in many case the connection will work. However this is not recommended or supported as the connection
lock is not truly positive and may become disconnected. An RJ45-to-RJ11 cable is available for these connections.

Standard IP Office Cables
The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the

standard Avaya cable is replaced with an alternative cable.

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Installing PARTNER®: Getting Started

Expansion Interconnect Cable

Connects the control unit to expansion
modules (except WAN3 modules). RJ45 to
RJ45. Blue.

7002134
57

1m/3'3''
.

1m/3'3''.

LAN Cable

Connects from IP Office LAN ports to IP
devices. RJ45 to RJ45. Grey.

7002134
81

3m/9'10
''.

100m/328
'.

Telephone

Unshielded Twisted-Pair (UTP) - 50nf/Km

CW1308

AWG22

(0.65mm)

AWG24

(0.5mm)

AWG26

(0.4mm)

1400 Series

1000m/3280'.

1000m/3280'.

400m/1310'.

400m/1310'.

T3 Series (Upn)

1000m/3280'.

1000m/3280'.

400m/1310'.

–

Analog Phones

1000m/3280'.

1000m/ 3280'.

400m/1640'.

800m/2620'.

The IP Office 500v2 control unit and IP Office 500 external
expansion units can be rack mounted if required into 19-inch rack
systems. This requires an IP Office 500 Rack Mounting Kit (SAP

700429202) for each unit.
The kit includes:

· A rack mounting bracket and screws for attachment of the
bracket to the unit

· Nuts and bolts for rack attachment.

· Brackets and cable ties for cable tidying.

As indicated in the diagram following, the rack mounting bracket
can be used in several positions on the unit.

The table below details the maximum total cable distances for DS and analog extensions using different cable types.

3.2.7 Grounding

Use of ground connections reduces the likelihood of problems in most telephony and data systems. This is especially
important in buildings where multiple items of equipment are interconnected using long cable runs, for example phone
and data networks.

All IP Office control units and external expansion modules must be connected to a functional ground. In some cases, such
as ground start trunks, in addition to being a protective measure this is a functional requirement for the equipment to
operate. In other cases it may be a locale regulatory requirement and or a necessary protective step, for example areas
of high lightning risk.

· WARNING
During installation do not assume that ground points are correctly connected to ground. Test ground points before
relying on them to ground connected equipment.

The ground point on IP Office control units and external expansion modules are marked with a or symbol.
Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or
green and yellow sleeve for a protective ground.

· Additional protective equipment
In addition to grounding, additional protective equipment will be required in the following situations. Refer to "Out of

Building Telephone Installations".

· On any Digital Station or Phones external expansion module connected to an extension located in another building.

3.2.8 Rack Mounting

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Environmental Requirements

In addition to the existing environmental requirements for an IP Office system, the following additional factors must be
considered when rack mounting a unit:

1.Rack Positioning - Ensure compliance with the rack manufacturers safety instructions. For example check that the
rack legs have been lowered and fixing brackets have been used to stop toppling.

2.Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given
to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified
by the manufacturer.

· Operating Temperature: 0°C (32°F) to 40°C (104°F).

· Operating Humidity: 10% to 95% non-condensing.

3.Reduced Air Flow - Installation of the equipment in a rack should be such that the amount of air flow required for
safe operation of the equipment is not compromised. Proper ventilation must be maintained. The side ventilation
slots on the IP Office 500 control unit should not be covered or blocked.

4.Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is not
achieved due to uneven mechanical loading.

5.Circuit Overloading - Consideration should be given to the connection of the equipment to the supply circuit and
the effect that overloading of the circuits might have on over-current protection and supply wiring. Appropriate
consideration of equipment nameplate ratings should be used when addressing this concern.

6.Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular attention should
be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips).

7. Only the screws (M3 x 6mm) provided with the mounting kit should used to attach the brackets to the control
unit.

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Installing PARTNER®: Getting Started

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3.2.9 Wall Mounting

The IP Office 500v2 control unit can be wall mounted. This requires an IP
Office 500 Wall Mounting Kit (SAP 700430150) plus additional 4.5mm
fixtures and fittings suitable for the wall type. The wall mounting kit
includes two brackets, one top and one bottom.

Environmental Requirements
In addition to the existing environmental requirements for an IP Office
system, the following additional requirements apply when wall mounting
a unit:

· The wall surface must be vertical, flat and vibration free.

· A minimum clearance of 500mm (19.7 inches) is required on

all sides.

· The unit must be orientated as shown when mounted. That is
with the base card slots facing right when viewed from in front of
the unit.

· The brackets must be used as shown, with the deeper tray­like bracket used at the bottom of the wall mounted control unit.

· Only the screws (M3 x 6mm) provided with the mounting kit
should used to attach the brackets to the control unit.

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Installing PARTNER®: Getting Started

· The brackets must be used as shown, with the deeper tray-like bracket used at the bottom of the wall
mounted control unit.

· Only the screws (M3 x 6mm) provided with the mounting kit should used to attach the brackets to the control
unit.

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3.2.10 Lightning Protection/Out-of-Building Connections

Connection Type

Protection Device Type

Requirement

DS Phone Extensions

Digital Station Expansion

module DS ports only.

ITWLinx towerMAX DS/2
Supports up to 4 connections.
(This device was previously
referred to as the Avaya 146E).

· Connection from the expansion module to the
phone must be via a surge protector at each end
and via the primary protection point in each
building.

· The IP Office expansion module and control unit
and IROB devices must be connected to the
protective ground point in their building.

· The between building connection must be via
earthed ducting, preferable underground. The
cable must not be exposed externally at any point.

Analog Phone Extensions

Phones Expansion module (

POT or PHONE) ports only.

IP Office Barrier Box
Supports a single connection.
Maximum of 16 on any expansion
module.

Analog Trunks

ITWLinx towerMAX CO/4x4

Supports up to 4 two-wire lines.
(This device was previously
referred to as the Avaya 146C).

For locations where the risk of lightning strikes is felt
to be high, additional protection of incoming analog
trunks is recommended.

External Output Switch

ITWLinx towerMAX SCL/8

(This device was previously
referred to as the Avaya 146G)

Connections from an IP Office Ext O/P port to an
external relay device must be via a surge protector.

The following are the only supported scenarios in which wired extensions and devices outside the main building can be
connected to the IP Office system. In these scenarios, additional protection, in the form of protective grounding and
surge protectors, must be fitted.

· The fitting of additional protection does not remove the risk of damage. It merely reduces the chances of damage.

Cabling Requirements

· Cables of different types, for example trunk lines, extensions, ground and power connections, should be kept separate.

· All cabling between building should be enclosed in grounded ducting. Ideally this ducting should be buried.

· A Primary Protection Box must be provided at the point where the cables enter the building. This should be three point

protection (tip, ring and ground). Typically this would be gas tube protection provided by the local telephone company.
The ground wire must be thick enough to handle all the lines being affected by indirect strike at the same time.

The towerMAX range of devices are supplied by ITWLinx (http://www.itwlinx.com).

3.3 Install Overview

Essential Edition - PARTNER® Version is an out of the box installation and is meant to work correctly when it is switched
on, without requiring any setting up or pre configuration. The efficiency of this automatic procedure is simplified and
guaranteed by following a few basic rules in connecting up cable groups and populating the card slots of the control unit
as follows:

· Insert base cards working from left to right and do not leave unoccupied slots between cards.

· Apply simple housekeeping rules to cables by tying them in associated and clearly labeled bundles.

· Route cables carefully so that they do not intrude the working area or create a hazard

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Installing PARTNER®: Install Overview

Parts and Equipment Required

1. IP500 base cards

2. IP500 Trunk cards if required

3. Stand Off Pillars, these are supplied with the trunk daughter card.

Tools Required.

1. 5mm Flat-blade screwdriver.

2. Anti-static wrist strap and ground point.

Procedure:

1.Check that correct cards have been supplied.

2.Ensure that you are wearing an anti-static wrist strap connected to a
suitable ground point.

3.On the base card identify the position of 3 holes for the plastic pillars
for the daughter card. These are along the same edge as the card
connector.

4.Fit the stand off pillars to the base card.

5.If there is a clip-on metal shield over the connector block on the
base card, remove it.

6.Using minimal force and checking that the pins are correctly located,
push the daughter trunk card down onto its connector block and the
stand off pillars.

7.Check that the card connector has snapped into position.

8.Using the washers and screws provided, secure the metal stand off
pillars to the base card.

The basic installation procedure described in the following sections is as follows:

1. Equip the control unit with base cards, pre fitted where necessary with daughter cards.

2. Insert the supplied SD card.

3. Connect a laptop PC that has IP Office Manager 6 or above, to the control unit (Item 5 in tools).

4. Switch ON the control unit. Essential Edition - PARTNER® Version automatically "sniffs" the connected system and

contacts the laptop. To do this, The control unit initializing firmware sends its configuration .ini files to the SD card
where they are checked against the current versions on the card. The control unit performs a boot up sequence that
varies according to what is detected during the discovery phase.

5.Switch ON the laptop. Office Manager on the PC displays the administration home screen which identifies basic system
components and system settings.

6.Plug in telephone handsets.

7.Use Manager to complete system configuration.

3.4 Card Installation

This section describes in order, the procedures to equip an IP 500v2 control unit for use with Essential Edition ­PARTNER® Version.

Warnings

· Correct anti-static protection steps should be taken before handling circuit boards.

· During this process power to the IP Office control unit must be switched off and disconnected.

IP500 Trunk Daughter Card Preparation

IP500 trunk daughter cards should be fitted to any base card requiring them.

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9.A set of labels are supplied with the trunk daughter card. Fit the
appropriate label to the front of the base card.

10.Prepare any other base cards. Then proceed to inserting the base
cards.

Base Card Installation

Having prepared each base card by adding any daughter cards required, the base cards can be inserted into the control
unit.

Warnings

· Correct anti-static protection steps should be taken before handling circuit boards.

· During this process power to the IP Office control unit must be switched off and disconnected.

Tools Required.

· o 5mm Flat-blade screwdriver.

· o Anti-static wrist strap and ground point.

Procedure:

1.Using a flat-bladed screwdriver, remove the covers from the slots on the front of the control unit. This cover is no
longer required but should be retained until installation has been completed.

2.Allowing the card to rest against the bottom of the slot, begin sliding it into the control unit. When half inserted,
check that the card rails have engaged with the slot edges by trying to gently rotate it. If the card does rotate
remove it and begin inserting it again.

3.The card should slide in freely until almost fully inserted. At this point apply pressure at the base of the front of the
card to complete insertion into its connector block.

4.Using a flat-bladed screwdriver secure the base card.

General Notes

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Installing PARTNER®: Card Installation

With power still off, insert the SD card into the first rear panel slot
(System SD) of the control unit.

Apply power to the control unit.
Check that the orange LED lamp on the IP Office LAN port is on. The

green LED may also be flickering as it indicates traffic across the LAN
connection

As the control unit goes through its start-up cycle, make the following
checks:

1.The CPU LED changes to green
When power to the control unit is switched on, the normal sequence for

the CPU LED is as follows.
a) Steady Red for 3 seconds
b) Off for 10 seconds
c) Flashing alternate red/green for 4 seconds.
d) The LED should be steady green following successful start up. Note that

the IP Office 500 cards on the front of the control unit may still be going
through their own start up process.

· Flashing RED
A flashing red CPU LED at this stage indicates an error. The most likely
cause is a missing or loose SD card.

2.The System SD LED changes to green

3.The LAN connection LED flashes and then settles to steady green

4.Card module front lamps light randomly but after approximately 30

second the No.1 lamps flash together once every 5 seconds

Connect the laptop via an R45 lead to the LAN socket on the control unit
rear panel.

Switch on the laptop and start the Manager application. It should
automatically recognize the control unit and the software controlling it.

IP Office Manager can now be used to configure the extensions and trunk
lines. See IP Office Essential Edition - PARTNER® Version Administration
Toll User Manual.

· Cards can be fitted in any order into any available slots. The only exception is the IP500 4-Port Expansion card
which can only be installed in right hand slot 4.

· It is recommended that cards are fitted from left to right.

· There are restrictions to the number of supported cards of some types. When such a limit is exceed, the right-

most card of that type will not function.

· Ensure that you use the labels supplied to identify the card fitted into the control unit.

3.5 Starting

Do not begin this procedure until all cards are installed in the control unit.

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3.6 Connections

If the site already has a patch panel for all outside lines and extensions, you should be able to use the existing wiring to
install the system hardware and connect telephones to the system yourself.

During control unit startup

· Extensions and Users
A user is automatically created for each physical extension port detected in the system. Users are assigned

extension numbers starting from 201. User names take the form Extn201, Extn202, ....

· Hunt Group
A single hunt group 200 called Main is created and the first 10 users are placed into that hunt group as members.

· Incoming Call Routes
Two default incoming call routes are created. Voice calls are routed to the hunt group Main.

Installing Telephones

After you have installed the IP Office 500v2 control unit and have connected the line and extension cords, you are ready
to install the telephones. Installing the telephones includes assembling, testing and connecting, the telephone. As
desired, you also can connect an Intercom Autodialer to certain telephones

Assembling PARTNER® Version Telephones

All PARTNER telephones are shipped with a stand for either desk-mounting or wall-mounting the telephone. For other
telephones, see the instructions that are provided with the telephone.

Gather the line and extension cords hanging from the control unit and twist-tie or wire-wrap them.

Testing the modules

1.Test the base card modules by doing the following:
a.Plug a system telephone into the first port on each module.
b.Press the line button on the telephone for each outside line and listen for a dial tone.

Connecting handsets

2.For telephone systems that are based on a patch (intermediate) connection system:

a.Connect line cords to the line jacks on the modules.
b.Connect the free end of each line cord to the appropriate telephone network interface jack

3. Fill each module before moving to the next module to the right

As each handset is connected any necessary software it contains is automatically checked and updated as necessary.

3.7 Final Actions

You may be required to compile calling lists, build groups and allocate permissions etc. before leaving the customer
premises. This depends on arrangements made between your local office and the customer. If required, use Manager to
create any lists. Changes to the basic Essential Edition - PARTNER® Version configuration, setting up trunks, adding
licenses etc. are detailed in the Avaya IP Office <%SHORTNAME%> Administrator Tool User Guide identified in the

Introduction.

As you use Manager to make changes to the <%SHORTNAME%> setup, you are prompted to save or discard

changes you have made before leaving any administration window to go on to another task. However, you should
remember that you are accumulating these changes in a COPY of the control unit configuration file which must be
saved back to the SD card before changes are effective. Similarly, system changes such as plugging in handsets
during this time are recognized by the <%SHORTNAME%> system control unit but are undetected by Manager which
is working with a copy of the configuration file. Avaya recommend that whilst using Manager you save the
configuration file at frequent intervals to ensure the working copy and Manager copy of the configuration file remain
as compatible as possible.

Do not leave the Manager application open for long periods and particularly when it is not being used.
Check system operation and gather all packing materials for disposal.
If appropriate, obtain sign-off signature.

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Installing PARTNER®: Final Actions

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Chapter 4.

System Component Details

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4. System Component Details

Feature

Capacity

Maximum
Extensions

Up to 48 extension ports of which there may be a maximum of 18 ETR ports.

Conference
Parties

10 as standard with no silence suppression.

Trunks Cards

Any combination of IP Office 500trunk daughter cards and up to 2 IP400 trunk cards.

Voicemail
Channels

Maximum 2, expandable to 6 subject to available licenses.

Software Level

· IP Office core software level 6.0 minimum.

· Bin file = ip500v2.bin.

Power Supply

Internal power supply unit.

Mounting

Free-standing, rack mounted (requires IP Office 500Rack Mounting Kit) or wall mounted (requires IP
Office 500Wall Mounting Kit).

Dimensions

Width: 445mm/17.5". Depth: 365mm/14.4". Height: 73mm/2.9"/2U.
Clearance: 90mm minimum all sides, 220m at front. 500mm all side when wall mounted.

Memory

Maximum configuration file size: 2048KB.

This section contains detailed descriptions of each of the component parts of Essential Edition - PARTNER® Version.

4.1 Control Unit

The base item of the IP Office system is the system server or control unit. It stores the system configuration and controls
system operation. The Essential Edition - PARTNER® Version system uses the IP Office 500v2 model R6.0 control unit.

A control unit can be customized by adding various internal cards such as trunk cards. An external expansion module can
be also be connected.

The slots are numbered 1 to 4 from left to right. They can be used in any order. However if the capacity for a particular
type of card is exceeded, the card in the rightmost slot will be disabled. The unit must not be used with uncovered slots.

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4.1.1 Rear Connections

Ports

Description

AUDIO

3.5mm Stereo jack socket. Used for external music on hold source input.

AUX

If pressed during a restart of the control unit, the control unit skip booting from the /primary folder on
the System SD card.

If pressed for between 5 and 10 seconds when a system is running, the control unit will shutdown for 10
minutes.

CPU

Indicates the status of the control unit.

· Alternate red/green = Starting up.

· Green on = Okay.

· Red on = No software.

· Flashing Red = Error/Shutdown.

EXPANSION

RJ45 socket. Used for direct connection to external expansion modules using the Expansion Interconnect
cable supplied with the expansion module.

EXT O/P

3.5mm Stereo jack socket. Used for switching external relay systems such as door entry controls. The
port contains two independent switches controlled by the IP Office.

INPUT

AC power input port.

LAN

RJ45 socket. With the WAN port forms a managed layer 3 Ethernet switch. The ports are full-duplex
10/100Mbps auto-sensing, MDI crossover ports.

Optional SD

Used for the Optional SD card. The LED is used in the same way as for the System SD (see below).

RESET

This switch is used to restart the IP Office, optionally erasing the configuration and or the core software
in the process. See table below.

RS232

9-Way D-Type socket. Used for system maintenance.

System SD

Used for the System SD card,. The LED is used as follows.

· Off = Card shutdown.

· Green on = Card present.

· Green flashing = Card in use.

· Orange steady = Reset imminent.

· Red flashing = Card initializing or shutting down.

· Red fast flashing = Card full

· Red steady = Card failure/wrong type.

WAN

Not used in Essential Edition - PARTNER® Version

Used for connection of a function or protective ground. Use of a ground for all systems is recommended
and for some locales may be a regulatory requirement.

Press Duration
(seconds)

CPU LED

Action

Summary

0 to 5.

Off

None

None.

5 to 10.

Orange

Reboot When Free

Reboot when free with new incoming/outgoing call
barring. A reboot using the reset button is recorded in
the Audit Trail.

Only Port 1 of the extreme right hand expansion ports should be used.

System Component Details: Control Unit

Reset button.

Pressing the button while the control unit is starting up will pause the start up until the button is released. The effect of
pressing the button during normal operation will depend on how long the button is pressed and is indicated by the CPU
LED.

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Press Duration
(seconds)

CPU LED

Action

Summary

10 to 30.

Flashing orange

Erase Configuration/
Immediate Reboot

Erase the configuration, alarm log and audit trail.
Immediate reboot without waiting for active calls to end.

30 to 40.

Red

Erase All.

Erase configuration, alarm log and core software.

Over 40.

Flashing green

None

None.

Name

Description

Country

Part number

IPO 500 V2 Base Unit

IP Office 500 V2 Base Unit

700476005

Avaya SD Memory Card

IPO System SD Card Partner® Version

700479728

IEC60320 C13 Earthed Power Cord

CEE7/7

Europe

700289762

BS1363

United Kingdom

700289747

NEMA5-15P

America

700289770
IP Office 500Rack Mounting Kit

IP Office 500Rack Mounting Kit

700429202

IP Office 500Wall Mounting Kit

IP Office 500Wall Mounting Kit

700430150

IP Office 500Blanking Plate Kit

IP Office 500Blanking Plate Kit

700429194

4.2 SD Card

The Avaya SD card exercises central control over the Essential Edition - PARTNER® Version system and acts as the
License authorization for the control unit. The SD card is inserted into the System SD slot on the rear of the control
unit.

Except when necessary during maintenance, the System SD slot should contain an Avaya SD card at all times. The files
on that card are used when the system is started and the Feature Key serial number, only present on Avaya cards, is
used for the licensing of IP Office features.

· The control unit has two SD card slots labeled System SD and Optional SD.

· The system SD card is also used to store copies of core software binary files, configuration files and backups as well as

the voice mail application and the system status application.

· Embedded voicemail on the SD card provides 2 channels by default but can be licensed for up to 6 channels total.

· Various commands within the Manager interface enables the SD card contents to be backed up, restored or copied.

These actions can also be achieved via the handset; instructions to do this are provided in the system TUI guide.

· The additional SD card slot can be used to store occasional full copies of the System SD card. or as an additional

memory card to or from which, files can be copied. Non-Avaya cards can be used for this as long as they conform to
the standard below:

SDHC minimum 4GB FAT32 format (Single partition, SDHC, class2+, FAT32, SPI & SD bus).

See also SD Card Actions

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System Component Details: SD Card

The IP Office 500v2 control unit
has 4 slots to accomodate base
cards. Each base cards includes
an integral front panel with
ports for cable connections.

The slots are numbered 1 to 4
from left to right. Normally they
can be used in any order,
however if the capacity for a
particular type of card is
exceeded, the card in the
highest slot will be disabled.

IP Office 500 Analog Phone Base Card

This card has 12 RJ45 ports. The card is available in two variants,
providing 2 or 8 analog extension ports for the connection of analog
phones. The card can be fitted with an IP Office 500 daughter card
which then uses the additional 4 RJ45 ports for connections.

· This card accepts one IP Office 500 daughter card of any type.

· Maximum: 4 per control unit.

· When fitted with an IP Office 500 Analog Trunk daughter card, the

Phone 8 base card supports 1 power failure extension to trunk (loop­start only) connection.

· The analog extension ports do not include a ringing capacitor. Where
this is a requirement, connection should be via a Master socket
containing ringing capacitors.

IP Office 500 ATM Combination Card

This card provides 6 digital station ports (1-6), 2 analog extension
ports (7-8) and 4 analog trunk ports (9-12). The card also includes 10
VCM channels.

· This card has a pre-installed IP Office 500 ATM daughter card.

· Maximum: 2 combination cards per control unit.

· During power failure port 8 is connected to port 12.

IP Office ETR6 Base Card

This card is only supported in an IP500 V2 control unit running in
PARTNER® Version mode. It provides 6 ETR ports for connection of
ETR phones. 2 Analog extension ports are also provided for emergency
use only with an analog trunk card.

SD Card Removal
SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being
written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to

shutdown and restart an individual card or to shutdown the Essential Edition - PARTNER® Version system in order to

allow removal of an SD card. If the System SD card is removed, licensed features will continue operating for up to 2
hours.

4.3 Base Cards

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· The card can be fitted with an IP500 trunk daughter card which uses
the base card ports for trunk connection.

· Maximum: 3 per control unit.

· The analog phone ports do not include a ringing capacitor. Where

this is a requirement, connection should be via a Master socket
containing ringing capacitors.

· If fitted with an IP Office 500 Analog Trunk daughter card, during
power failure phone ports 7 and 8 are connected to analog trunk
port 12. However during normal operation analog phone ports 7 and
8 are not useable.

IP500 Digital Station Base Card

This card provides 8 DS (digital station) ports for the connection of
Avaya digital phones other than IP phones.

· The card can be fitted with an IP Office 500 trunk daughter card
which uses the base card ports for trunk connection.

· Maximum: 3 per control unit.

· 4400 Series phones (4406D, 4412D and 4424D) are not supported

on this card. They are supported on an external expansion module.

· Supports
Provides 8 DS ports for digital stations supported

· Maximum per Control Unit: 3.

· IP500 Daughter Card Support: 1.

Port Type

Ports

Features

Port LEDs

Digit Station

1 to 8

Phrase IP500 Analog
PortsProvides DS ports
for digital stations (except
4406D, 4412D and
4424D).

· Green On - Phone detected.

· LED1 is used for base card status:

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every

5 seconds =
Card okay.

· Red Fast Flash =
System
shutdown.

Optional Trunk
Card Ports

9 to 12

The card can be fitted
with one of the following
trunk daughter cards. The
trunk daughter card then
uses ports 9 to 12 on the
base card for its trunk
connections.

· IP500 Analog
Trunk Card.

LED use depends daughter card type fitted.

· LED 9 is used for daughter card status.

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every

5 seconds =
Card okay.

· Red Fast Flash =
System
shutdown.

Analog Trunk Daughter Card

4.3.1 Digital Station

This card is used to add digital station (DS) extension ports to the IP 500v2 control unit. It provides 8 RJ45 DS extension
ports for use with Avaya digital phones not including IP phones. A further 4 RJ45 ports are provided for trunk connections
when an IP500 trunk card is fitted to this card.

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System Component Details: Base Cards

· IP500 PRI Trunk
Card.

· Green on: Card fitted.

· Green flashing: Trunk in use.

PRI Trunk Daughter Card

· Off: No trunk present.

· Green on: Trunk present.

· Green flashing: Trunk in use.

· Red/Green Fast

Flash (port 9) or
Green Fast Flash
(port 10): Alarm
indication signal
(AIS) from the
trunk remote end.

· Red with Green
Blink (port 9) or
Green Blink (port

10): Port in
loopback mode (set
through IP Office
System Monitor).

Name

Description

Part Number

IPO 500 Extn Card Dgtl Sta 8

IP Office 500 Extension Card Digital Station 8

700417330

· Supports
Provides either 8 or 2 analog phone ports depending on card
variant.

· Maximum per control unit: 4.

· IP500 Daughter Card Support: 1.

Port Type

Ports

Features

Port LEDs

Analog
Extension

1 to 8

· Phrase IP500 ETR Port
Supports ICLID modes
DTMFA, DTMFC,
DTMFD, FSK and UK20.

· REN 2 (1 for external
bell device).

· Off-Hook current:
25mA

· Ring Voltage: 40V.

· Intended for

connection to two-wire
analog phones, the
ports do not include a
ringing capacitor. For
connection to 4-wire
analog phones,
connection should be
via a master socket
with ringing capacitors.

· If fitted with an analog
trunk card, for the
Phone 8, during power
failure extension port 8
is connected to the
analog trunk port 12.

No status LEDs are used for analog phone extensions.

· LED1 is used for base card status:

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every

5 seconds =
Card okay.

· Red Fast Flash =
System
shutdown.

4.3.2 Analog Phone

This card is used to add analog phone extension ports to the IP 500v2 control unit. It is available in two variants,
providing either 2 or 8 analog extension ports.

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Optional Trunk
Card Ports

9 to 12

The card can be fitted
with one of the following
trunk daughter cards. The
trunk daughter card then
uses ports 9 to 12 on the
base card for its trunk
connections.

· IP500 Analog
Trunk Card.

· IP500 PRI Trunk
Card.

LED use depends daughter card type fitted.

· LED 9 is used for daughter card status.

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every

5 seconds =
Card okay.

· Red Fast Flash =
System
shutdown.

Analog Trunk Daughter Card

· Green on: Card fitted.

· Green flashing: Trunk in use.

PRI Trunk Daughter Card

· Off: No trunk present.

· Green on: Trunk present.

· Green flashing: Trunk in use.

· Red/Green Fast

Flash (port 9) or
Green Fast Flash
(port 10): Alarm
indication signal
(AIS) from the
trunk remote end.

· Red with Green
Blink (port 9) or
Green Blink (port

10): Port in
loopback mode (set
through IP Office
System Monitor).

Name

Description

Part Number

IPO 500 Extn Card Phone 2

IP Office 500 Extension Card Phone 2

700431778

IPO 500 Extn Card Phone 8

IP Office 500 Extension Card Phone 8

700417231

4.3.3 ETR6 Card

· Supports
ETR and analog phones.

· Maximum per IP500 Control Unit: 3.

· IP500 Daughter Card Support: 1.

The IP500 BRI trunk daughter card is not supported.

Port Type

Ports

Features

Port LEDs

ETR
Extensions

1 to 6

Each ETR phone can be
used for an ETR or
analog phone. Support
for ETR 34D phone is
limited to a maximum of
2 per ETR6 card and 4
in total.

· REN 1.

· DTMF dialing only.

· Message waiting

indication 51V
stepped.

No status LED are used for ETR ports.

· LED1 is used for base card status:

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every 5

seconds = Card okay.

· Red Fast Flash =
System shutdown.

This card is used to add 6 ETR phone extension ports to the IP 500v2 control unit. This card is only supported by IP500
V2 systems running in Essential Edition - PARTNER® Version mode.

It also includes 2 analog extension ports which are for emergency use only when the card is fitted with an analog trunk
daughter card. A further 4 RJ45 ports (9 to 12) are provided for trunk connections when an IP500 trunk daughter card is
fitted to this card.

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System Component Details: Base Cards

Port Type

Ports

Features

Port LEDs

· ICLID mode Bellcore

202.

EF

7 to 8

· If fitted with an IP500
Trunk Daughter card,
during power failure
both these ports are
connected to analog
trunk port 12.

· Phrase IP500 ETR
PortSupports ICLID
modes DTMFA,
DTMFC, DTMFD, FSK
and UK20.

· REN 2 (1 for external
bell device).

· Off-Hook current:
25mA

· Ring Voltage: 40V.

· Intended for

connection to two­wire analog phones,
the ports do not
include a ringing
capacitor. For
connection to 4-wire
analog phones,
connection should be
via a master socket
with ringing
capacitors.

No status LEDs are used for analog phone extensions.

Optional
Trunk Ports

9 to 12

The ETR6 can be fitted
with an Analog Trunk
card

LED use depends daughter card type fitted.

· LED 9 is used for daughter card status.

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every 5

seconds = Card okay.

· Red Fast Flash =
System shutdown.

Analog Trunk Daughter Card

· Green on: Card fitted.

· Green flashing: Trunk in use.

PRI Trunk Daughter Card

· Off: No trunk present.

· Green on: Trunk present.

· Green flashing: Trunk in use.

· Red/Green Fast Flash

(port 9) or Green Fast
Flash (port 10): Alarm
indication signal (AIS)
from the trunk remote
end.

· Red with Green Blink
(port 9) or Green Blink
(port 10): Port in
loopback mode (set
through IP Office System
Monitor).

Name

Description

Part Number

IPO 500v2 EXTN CARD ETR6

IP Office 500v2 EXTN CARD ETR6

700476039

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4.3.4 ATM Combination Card

· Supports

· 6 Digital Station ports.

· 2 Analog Extension ports.

· 4 Analog Trunk ports.

· 10 VCM channels.

· Maximum per Control Unit: 2.

· IP500 Daughter Card Support: 1. The trunk daughter card is pre-

installed and cannot be replaced with another card type.

Port Type

Ports

Features

Port LEDs

Digital Station

1 to 6

Phrase IP500 Analog
PortsProvides DS
ports for digital

stations (except

4406D, 4412D and
4424D).

· Green On - Phone detected.

· LED1 is used for base card status:

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every 5

seconds = Card
okay.

· Red Fast Flash =
System shutdown.

Analog
Extension

7 to 8

· Phrase IP500 ETR
PortSupports ICLID
modes DTMFA,
DTMFC, DTMFD,
FSK and UK20.

· REN 2 (1 for
external bell
device).

· Off-Hook current:
25mA

· Ring Voltage: 40V.

· Intended for

connection to two­wire analog phones,
the ports do not
include a ringing
capacitor. For
connection to 4­wire analog phones,
connection should
be via a master
socket with ringing
capacitors.

· During power
failure extension
port 8 is connected
to the analog trunk
port 12.

No status LEDs are used for analog phone extensions.

Analog Trunk

9 to 12

· DTMF, ICLID, Busy
tone detection.

· Over-voltage and
lightning protection.

· DTMF and LD
dialing.

· Adjustable echo
cancellation (default
16ms). Selectable
to Off, 8, 16, 32, 64
and 128
milliseconds.

· Green on: Card fitted.

· Green flashing: Trunk in use.

· LED 9 is used for daughter card status.

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every 5

seconds = Card
okay.

· Red Fast Flash =
System shutdown.

This card is used to add a combination of ports to the IP 500v2 control unit.

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Name

Description

Part Number

IPO 500v2 COMBINATION CARD
ATM

IP Office 500v2 COMBINATION CARD ATM

700476013

4.4 Trunk Cards

IP Office 500 daughter trunk cards can be fitted to IP Office 500
base cards to provide support for trunk. The daughter card uses the
physical ports provided on the front panel of the base card for cable
connection.

The addition of an IP Office 500 daughter card is supported on any
IP Office 500 base card except the IP Office 500 Legacy Card Carrier
base card.

For those base card that support daughter cards, there are no
restrictions on the combination of card types. However in systems
with both analog phone base cards and analog trunk daughter cards,
combining the two types is recommended as it then provides analog
power failure support for one trunk/extension.

Each daughter card is supplied two pre-fitted metal pillars and 3
plastic pillars. Two screws and washers for final attachment of the
metal pillars to the base card are also included.

IP Office 500 Analog Trunk Daughter Card

This card can be added to IP Office 500 base cards. It enables that
base card to then also support four analog loop-start trunks.

· When fitted to an IP Office 500 Analog Phone 8 base card, the
combination supports 1 power failure extension to trunk
(loop-start only) connection.

· Maximum: 2 per IP Office 500v2 control unit.

IP Office 500 PRI-U Trunk Daughter Card

This card can be added to an IP Office 500 base card. The card is a
universal card that can be configured in software for E1 PRI, T1
robbed bit, T1 PRI or E1R2. The card is available in single and dual
port variants.

· Maximum: 4 per IP Office 500v2 control unit.

· The IP Office 500 PRI-U card supports E1, T1 and E1-R2 PRI

modes. The Essential Edition - PARTNER® Version system
supports 8 unlicensed B-channels on each IP Office 500 PRI-U port
fitted. Additional B-channels, up to the capacity of ports installed
and PRI mode selected require IP Office 500 Universal PRI
(Additional Channels) licenses added to the configuration.
These additional channels consume the licenses based on which
additional channels are configured as in-service from port 9 of slot
1 upwards. D-channels are not affected by licensing.

System Component Details: Base Cards

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4.4.1 Analog Trunk Card

· Ports/Channels
4 Loop-start analog trunk ports. Connections via the host IP500 base card.

· DTMF, ICLID, Busy tone detection.

· Over-voltage and lightning protection (may still require additional

protection equipment see Lightning Protection/Out-of-Building

Connections.

· DTMF and LD dialing.

· Adjustable echo cancellation (default 16ms). Selectable to Off, 8, 16, 32,

64 and 128 milliseconds.

· Power Failure Port

Regardless of the IP500 card hosting it, during power failure pins 4 and 5
of port 12 are connected to pins 7 and 8. In addition, when fitted to an
IP500 Analog Phone 8 base card, during power failure extension port 8 is
connected to the analog trunk port 12.

· License: No license required.

· Maximum per IP500 Control Unit: 4.

· IP Office Software Level: 4.0+.

Daughter Card Ports (9-12)

The LEDs for ports 9 to 12 of the IP500 base card are used as follows:

· Green on: Card fitted.

· Green flashing: Trunk in use.

· LED 9 is used for daughter card status.

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every 5 seconds = Card

okay.

· Red Fast Flash = System shutdown.

Name

Description

Part Number

IPO 500 Trnk Anlg
4 Uni

IP Office 500 Trunk Card Analog 4 Universal

700417405

· Ports/Channels
1 or 2 PRI trunk ports. Each port supports the following PRI line types. On
dual port cards both ports will be the same line type. The line type
selection can be changed using IP Office Manager.

· E1 PRI (30B+D channels per port).

· E1R2 PRI (30B channels per port).

· T1 robbed bit (24B channels per port) or T1 PRI (23B+D channels

per port).

· The required mode can be selected within IP Office Manager by right­clicking on the line icon and selecting Change Universal PRI Card
Line Type and then selecting the required line type.

· Physical trunk connection is via ports 9 and 10 of the host IP500 base
card.

· Port 11 and 12 can be used as test points for connection of test and
monitoring equipment for the adjacent port.

This card can be added to an IP500 base card to provide that card with support for 4 loop-start analog trunks. This card
can be fitted to any IP500 base card except the IP500 Legacy Carrier card and IP500 4-Port Expansion card.

4.4.2 PRI Trunk Cards

This card can be added to an IP500 base card to provide that card with support for PRI trunks. The card is available in
single port or dual port variants.

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System Component Details: Trunk Cards

· Licenses
The IP Office system supports 8 unlicensed B-channels on each IP500 PRI­U port fitted. Additional B-channels, up to the capacity of ports installed
and PRI mode selected require IP500 Universal PRI (Additional
Channels) licenses added to the configuration. These additional channels
consume the licenses based on which additional channels are configured as
in-service from port 9 of slot 1 upwards. D-channels are not affected by
licensing.

· Maximum per IP500 Control Unit: 4.

· Software Level: 4.1+.

Daughter Card Ports (9-12)
The LEDs for ports 9 to 12 of the IP500 base card are used as follows:

· Off: No trunk present.

· Green on: Trunk present.

· Green flashing: Trunk in use.

· Red/Green Fast Flash (port 9) or Green

Fast Flash (port 10): Alarm indication
signal (AIS) from the trunk remote end.

· Red with Green Blink (port 9) or Green
Blink (port 10): Port in loopback mode
(set through IP Office System Monitor).

· LED 9 is used for daughter card status.

· Red On = Error

· Red Slow Flash = Initializing.

· Red Flash every 5 seconds = Card

okay.

· Red Fast Flash = System shutdown.

Name

Description

Part Number

IPO 500 TRNK PRI 1 UNI

IP Office 500 Trunk Card Primary Rate 1 Universal

700417439

IPO 500 TRNK PRI 2 UNI

IP Office 500 Trunk Card Primary Rate 2 Universal

700417462

4.5 Expansion Modules

The Essential Edition - PARTNER® Version control unit can support one extension unit as follows:

· Digital Station (DS) module.
or

· Phone module.

4.5.1 Digital Station

IPO 500 Digital Station modules can be used to add additional DS ports to an Essential Edition - PARTNER® Version
system. Note that this requires the IP Office control unit to be configured with an IP Office 500 Upgrade Standard to
Professional license.

The module is referred to as the IPO 500 Digital Station 16.

PARTNER® Version, Installation and Reference Manual Page 57

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IPO 500 Digital Station Connections

Ports

Description

DC I/P

DC power input port. Used for connection of the power lead from an Avaya earthed 60W external
power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for
the external PSU is required but is not supplied with the module.

DS

RJ45 sockets. Digital Station port. Used for connection of IP Office supported DS phones.
If connected to an out-of-building extension, the connection must be made via additional IROB

barrier devices in addition to the buildings primary protection. The module must also be connected to
a protective ground.

DTE

9-Way D-Type socket. For Avaya use only.

EXPANSION

RJ45 Socket. Used for direct connection to an Expansion port on an IP Office control unit using the
Expansion Interconnect cable supplied with the module.

Protective Ground point. Use of a protective ground is required for all installations, see Grounding

(Earthing). Where the module is connected to analog extensions in another building, an IP Office

Phone Barrier Box V2 (101V) is required at both ends, see Lightning Protection/Out-of-Building

Connections.

Item

Variant

Country

Part number

IPO 500 Digital Station

16 Ports

All

700449499

IEC60320 C13 Power Cord

CEE7/7

Europe

700289762

BS1363

United Kingdom

700289747

NEMA5-15P

America

700289770
IP Office 500Rack Mounting Kit

All

700429202

All expansion modules are supplied with a base software level and should be upgraded to match the core software of the
control unit in the IP Office system.

Expansion modules include an external power supply unit (PSU) and an appropriate interconnect cable. They do not
include a locale specific power cord for the external PSU or any phone extension cables.

PARTNER® Version, Installation and Reference Manual Page 58

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System Component Details: Expansion Modules

Feature

Details

Software Level

IP Office core software level 2.1(36) minimum. Bin file = dvpots.bin.

Included

Power supply unit (see below) and Expansion Interconnect cable.

Power Supply

The module is supplied with a Earthed 3-Pin, 60W external power supply unit. The PSU has an
integral power cord for connection to the module's DC I/P socket. A locale specific IEC60320 C13

power cord for the external PSU is required but is not supplied with the module.

Mounting

The module is designed as a free-standing module that can be stacked on or under other IP Office
modules. The module can be rack

mounted in a 19" rack system using the optional IP Office

500Rack Mounting Kit.

Dimensions

Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8".

Weight

Unboxed: 3.1Kg/6.94lbs. Boxed: 4.4Kg/9.7lbs. (Based on Phone 30 V2)

Ports

Description

DC I/P

DC power input port. Used for connection of the power lead from an Avaya earthed 60W external
power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for
the external PSU is required but is not supplied with the module.

DTE

9-Way D-Type socket. For Avaya use only.

EXPANSION

RJ45 Socket. Used for direct connection to an Expansion port on an IP Office control unit using the
Expansion Interconnect cable supplied with the module.

4.5.2 Phone Module

IPO 500 Phone modules can be used to add additional PHONE ports to an IP Office Partner® Version system. Note that
this requires the IP Office 500 control unit to be configured with an IP Office 500 Upgrade Standard to Professional
license.

The module is referred to as the IPO 500 Phone 16.

IPO 500 Phone Connections

PARTNER® Version, Installation and Reference Manual Page 59

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PHONE (front
panel)

RJ45 sockets. Used for connection of analog phones. Intended for two-wire analog phones. For
connection to 4-wire analog phones connection should be via a master socket with ringing capacitors.

If connected to an out-of-building extension, the connection must be made via additional IP Office

Barrier Boxes in addition to the buildings primary protection. The module must also be connected to a

protective ground.

Protective Ground point. Use of a protective ground is required for all installations, see Grounding

(Earthing). Where the module is connected to analog extensions in another building, an IP Office Phone

Barrier Box V2 (101V) is required at both ends, see Lightning Protection/Out-of-Building Connections.

All expansion modules are supplied with a base software level and should be upgraded to match the core software of the

Item

Variant

Country

Part number

IPO 500 Phone

16 Ports

All

700449507

IEC60320 C13 Power Cord

CEE7/7

Europe

700289762

BS1363

United Kingdom

700289747

NEMA5-15P

America

700289770

China

China

700261977
IP Office 500Rack Mounting Kit

All

700429202

control unit in the IP Office system.

Expansion modules include an external power supply unit (PSU) and an appropriate interconnect cable. They do not
include a locale specific power cord for the external PSU or any phone extension cables.

PARTNER® Version, Installation and Reference Manual Page 60

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System Component Details: Expansion Modules

1416

Feature

1416

Connects via

DS port.

Programmable Buttons

16

Headset Socket

Hands free Speaker/
Microphone

/

Message Waiting Lamp

Display

4 x 24 Backlit.

Supported Add-Ons

BM32 x 2.

Upgradeable Firmware

Fixed Function Keys

SPEAKER

HEADSET

MUTE

VOLUME UP

CONTACTS

MESSAGE

HOLD

TRANSFER

VOLUME DOWN

CALL LOG

DROP

REDIAL

CONFERENCE

MENU

1408

Feature

1408

Connects via

DS port.

Programmable Buttons

8

Headset Socket

4.6 Telephones

Essential Edition - PARTNER® Version supports the following phones and phone add-ons. Availability may be subject to
local restrictions.

· ETR 34, 18, 6, 34D, 18D, 6D,

· 3910, 3920

· 1403, 1408 1416

· All POTS telephones

· BM32 Buttons

· Digital station connects to the Essential Edition - PARTNER® Version via a DS port.

4.6.1 1416

This phone is supported by the Essential Edition - PARTNER® Version system.

4.6.2 1408

This phone is supported with Essential Edition - PARTNER® Version

PARTNER® Version, Installation and Reference Manual Page 61

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Hands free Speaker/Microphone

/

Message Waiting Lamp

Display

3 x 24
backlit.

Supported Add-Ons

None.

Upgradeable Firmware

Fixed Function Keys

SPEAKER

HEADSET

MUTE

VOLUME UP

CONTACTS

MESSAGE

HOLD

TRANSFER

VOLUME DOWN

CALL LOG

DROP

REDIAL

CONFERENCE

MENU

4.6.3 1403

Name

Description

Message Waiting
Indicator

An illuminated red light in the upper-right corner of your phone indicates you have voicemail
messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming
call.

Avaya Menu

Press the A button to access the Avaya menu. Press the A button twice to exit the Avaya menu.
The Avaya menu provides options that allow you to customize phone settings, select the display
language, view network information, and log out.

Redial

Press Redial to dial the last number you dialed.

Hold

Press Hold to put the active call on hold.

Conference

Press Conference to add another party to an existing call.

The 1403 IP telephone is a multi line IP telephone for use with Avaya IP Office. The 1403 IP telephone puts convenient
features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of
options and settings to customize your phone.

Not all features described in this user guide may be available on your telephone. If you find that a feature is not
available, contact your system administrator.

PARTNER® Version, Installation and Reference Manual Page 62

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System Component Details: Telephones

Name

Description

Transfer

Press Transfer to transfer a call to another number.

Drop

Press Drop to drop the active call. While on a conference call, press Drop to drop the last person
added to the conference call.

Volume

Press + or - on the volume button while active on the handset or speaker to adjust the volume.
To adjust the volume of the ringer, press + or - on the volume button while the handset and
speaker are inactive.

Mute

Press Mute to mute a call in progress. To take a call off mute, press Mute again.

Speaker

Press Speaker to use the speakerphone. To take a call off speakerphone, lift the handset.

Feature Buttons and
Call/Line
Appearance Buttons

There are 3 buttons that can be programmed by the system administrator as either call/line
appearance buttons or feature buttons. Press a call/line appearance button to make or answer a
call or resume a call on hold. Press a labeled feature button to enable or disable that feature.
Typically, two buttons are administered as call/ line appearance buttons and one button is
administered as a feature button. The feature button provides access to an Avaya call
management system feature that has been administered for your extension. The green LED next
to the feature button indicates if the feature is currently on or off. If the light is on, the feature is
on.

4.6.4 ETR34D

This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system.
All 'Refresh' and 'Euro Style' variants of the phone are supported. An additional analog device using the same extension

number can be connected via the ETR phone AUX socket.
The Essential Edition - PARTNER® Version system supports up to maximum 4 ETR34D handsets (2 per ETR6 module)

The ETR PARTNER® Version telephones have fixed buttons that are already imprinted and line buttons that you can press
to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button,
you can program an extension number or a feature on it. The telephones also have a display, which provides feedback
messages and prompts from the system.

PARTNER® Version, Installation and Reference Manual Page 63

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ETR34D Telephone Features

Feature

34

Number of programmable buttons with lights

32

Number of programmable buttons without lights

4

Key mode line button capacity

24

Intercom Buttons

2

Display

Yes

Speakerphone

Yes

Feature

6D

Number of programmable buttons with lights

4

Number of programmable buttons without lights

0

Key mode line button capacity

4

Intercom Buttons

2

Display

Yes

Speakerphone

Yes

4.6.5 ETR6D

This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system.
All 'Refresh' and 'Euro Style' variants of the phone are supported. An additional analog device using the same extension

number can be connected via the ETR phone AUX socket.

The ETR PARTNER® Version telephones have fixed buttons that are already imprinted and line buttons that you can press
to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button,
you can program an extension number or a feature on it. The telephones also have a display, which provides feedback
messages and prompts from the system.

ETR6D Telephone Features

PARTNER® Version, Installation and Reference Manual Page 64

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System Component Details: Telephones

Feature

18D

Number of programmable buttons with lights

16

Number of programmable buttons without lights

4

Key mode line button capacity

16

Intercom Buttons

2

Display

Yes

Speakerphone

Yes

4.6.6 ETR18D

This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system.
All 'Refresh' and 'Euro Style' variants of the phone are supported. An additional analog device using the same extension

number can be connected via the ETR phone AUX socket.

The ETR PARTNER® Version telephones have fixed buttons that are already imprinted and line buttons that you can press
to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button,
you can program an extension number or a feature on it. The telephones also have a display, which provides feedback
messages and prompts from the system.

ETR18D Telephone Features

4.6.7 ETR34

This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system.
All 'Refresh' and 'Euro Style' variants of the phone are supported. An additional analog device using the same extension

number can be connected via the ETR phone AUX socket.
The ETR PARTNER® Version telephones have fixed buttons that are already imprinted and line buttons that you can press

to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button,
you can program an extension number or a feature on it.

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ETR34 Telephone Features

Feature

Number of programmable buttons with lights

32

Number of programmable buttons without lights

4

Key mode line button capacity

24

Intercom Buttons

2

Display

No

Speakerphone

Yes

4.6.8 ETR18

This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system.
All 'Refresh' and 'Euro Style' variants of the phone are supported. An additional analog device using the same extension

number can be connected via the ETR phone AUX socket.

The ETR PARTNER® Version telephones have fixed buttons that are already imprinted and line buttons that you can press
to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button,
you can program an extension number or a feature on it.

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System Component Details: Telephones

Feature

Number of programmable buttons with lights

16

Number of programmable buttons without lights

4

Key mode line button capacity

16

Intercom Buttons

2

Display

No

Speakerphone

Yes

ETR18 Telephone Features

4.6.9 ETR6

This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system.
All 'Refresh' and 'Euro Style' variants of the phone are supported. An additional analog device using the same extension

number can be connected via the ETR phone AUX socket.

The ETR PARTNER® Version telephones have fixed buttons that are already imprinted and line buttons that you can press
to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button,
you can program an extension number or a feature on it.

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ETR6 Telephone Features

Feature

Number of programmable buttons with lights

4

Number of programmable buttons without lights

0

Key mode line button capacity

4

Intercom Buttons

2

Display

No

Speakerphone

Yes

4.6.10 3910

This single station DECT phone is supported on an IP 500v2 control unit running in Partner® Version mode. The base
station uses an ETR port for connection to the IP Office. This phone is no longer available from Avaya and has been
superseded by the 3920.

4.6.11 3920

The Avaya 3920 is a single station DECT phone wireless telephone, designed specifically for small businesses
Utilizing next-generation digital technology (DECT 6.0), the Avaya 3920 wireless telephone offers high quality voice

communication. DECT, unlike other wireless technologies, uses a dedicated frequency that prevents interference from
other devices and delivers increased coverage in warehouse and campus-like environments.

* Coverage area depends on building construction and environmental conditions.
The base station uses an ETR port for connection to Essential Edition - PARTNER® Version.

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System Component Details: Telephones

4.6.12 POTS

Essential Edition - PARTNER® Version systems support most types of analog phone.
There are differences in behavior between ETR6 POTs and PHONE/Combination POTs that should noted:

· ETR6 POTs are defined as POTs directly connected to the ETR6 module and not to the AUX jack on the back of an ETR
digital telephone. PHONE/Combination POTs are POTs connected to PHONE or Combination system modules.

· PHONE/Combination POTs cannot have line appearances whilst ETR6 POTs can. ETR6 POTs having line appearances is
consistent with PARTNER® ACS operation.

· PHONE/Combination POTs ring with ring patterns consistent with IP Office whilst ETR6 POTs ring with ring patterns
consistent with PARTNER® ACS:

· Intercom calls to PHONE/Combination POTs are one long ring while on ETR6 POTs, they are one long ring
followed immediately by one short ring.

· Outside calls on PHONE/COMBO POTs are one very long ring whilst on ETR6 POTs they are just one long ring.

· Transferred calls on PHONE/COMBO POTs are the same ring as the base call type, inside or outside, while on

ETR6 POTs they are one long ring followed immediately by two short rings.

· Returning held calls on PHONE/Combination POTs are three short rings whilst on ETR6 POTs they are one long
ring followed immediately by two short rings.

· Returning parked calls on PHONE/Combination POTs ring with the base call ringing pattern whilst on ETR6 POTs
they ring with the same ring as the returning held call.

· ETR6 POTs cannot place calls on hold for extended periods like PHONE/Combination POTs. This is consistent with
PARTNER® ACS POT behavior. If a call is placed on hold and the ETR6 POT user hangs up, the call immediately returns
and rings with the returning held call ringing pattern described above.

· The PE Automatic Line Selection feature applies to ETR6 POTs whilst it does not apply to PHONE/Combination POTs.
When a PHONE/Combination POTs user dials 9 to obtain an outside line, it looks for an available line starting at line one
and progressing upwards. When a ETR6 POTs user dials 9 to obtain an outside line, it uses the ALS programming to
select an available line potentially skipping some lines.

· Call Waiting Tone is consistent between ETR6 POTs and PHONE/Combination POTs, which is one short beep of tone.
This is inconsistent (but acceptable) with PARTNER® ACS which is two short beeps of tone.

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4.6.13 Phone Add-Ons

Item

Part number

BM32 BUTTON MODULE

700415573

Accessories

1600 SERIES BM32 CABLE - REPLACEMENT

700415581

1600 SERIES BM32 BOND BRIDGE - REPLACEMENT

700415599

1616/BM32 PLASTIC LABEL COVERS (20) – REPLACEMENT

700415672

1600 SERIES BM32 FLIP STAND - REPLACEMENT

700432800

Paper Labels

1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (8.5" x 11")

700415656

1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (A4)

700434236

The 1416 phone supports button modules which provided the phone with additional programmable buttons.
The number of button modules supported per phone and per system are as follow:

· DBM32: (1416)

Up to 32 DBM32s supported (32 buttons each, up to 1024 buttons).

The maximum combined number of buttons per system is 512, regardless of whether the buttons are programmed or
not.

This add on provides an additional 32 twin-LED programmable buttons for 1416 phones. The BM32 does not require its
own power supply connection, instead it draws power from the phone to which it is connected.

· Only two BM32 units can be connected in a chain from a single 1416. Up to three 1416 telephones with BM32s are
supported, i.e. 6 BM32s.

· To support a BM32 the phone must be powered by an individual 1600 Series Power Adapter.

· Up to a maximum of 16 BM32 units are supported on the whole IP Office system.

· The BM32 buttons cannot be used for appearance functions such as call and line appearances.

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System Component Details: Telephones

Connection Type

Protection Device Type

Requirement

DS Phone Extensions

Digital Station Expansion

module DS ports only.

ITWLinx towerMAX DS/2
Supports up to 4 connections.
(This device was previously
referred to as the Avaya 146E).

· Connection from the expansion module to the
phone must be via a surge protector at each end
and via the primary protection point in each
building.

· The IP Office expansion module and control unit
and IROB devices must be connected to the
protective ground point in their building.

· The between building connection must be via
earthed ducting, preferable underground. The
cable must not be exposed externally at any point.

Analog Phone Extensions

Phones Expansion module (

POT or PHONE) ports only.

IP Office Barrier Box
Supports a single connection.
Maximum of 16 on any expansion
module.

Analog Trunks

ITWLinx towerMAX CO/4x4

Supports up to 4 two-wire lines.
(This device was previously
referred to as the Avaya 146C).

For locations where the risk of lightning strikes is felt
to be high, additional protection of incoming analog
trunks is recommended.

External Output Switch

ITWLinx towerMAX SCL/8

(This device was previously
referred to as the Avaya 146G)

Connections from an IP Office Ext O/P port to an
external relay device must be via a surge protector.

4.7 Out of Building Telephone Installations (COPY)

The following are the only supported scenarios in which wired extensions and devices outside the main building can be
connected to the IP Office system. In these scenarios, additional protection, in the form of protective grounding and
surge protectors, must be fitted.

The fitting of additional protection does not remove the risk of damage. It merely reduces the chances of damage.

Cabling Requirements

· Cables of different types, for example trunk lines, extensions, ground and power connections, should be kept separate.

· All cabling between building should be enclosed in grounded ducting. Ideally this ducting should be buried.

· A Primary Protection Box must be provided at the point where the cables enter the building. This should be three point

protection (tip, ring and ground). Typically this would be gas tube protection provided by the local telephone company.
The ground wire must be thick enough to handle all the lines being affected by indirect strike at the same time.

* The towerMAX range of devices are supplied by ITWLinx (http://www.itwlinx.com).

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4.7.1 DS Phones

LINE

Signal

EQUIPMENT

1

Not used.

1

2

Not used.

2

3

Ring II (Optional)

3

4

Ring I

4

5

Tip I

5

6

Tip II (Optional)

6

7

Not used.

7

8

Not used.

8

When digital phone extensions are required in another building, additional In-Range Out-Of-Building (IROB) protective
equipment must be used. For phones connected to IP Office DS ports, the supported device supplied by ITWLinx is a
towerMAX DS/2* module. This IROB device was previous badged by Avaya as the 146E IROB.

The protection device should be installed as per the instructions supplied with the device. The ground points on the IP
Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and
yellow sleeve.

Typically the IROB
2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ45 LINE ports. This allows existing RJ45 structured

cabling, using pins 4 and 5, to be used without rewiring for up to two DS connection. However each of these ports can be
used to connect a second extension using pins 3 and 6.

* The towerMAX range of devices are supplied by ITWLinx (http://www.itwlinx.com).

4.7.2 Analog Phone Barrier Box

Where analog phone extensions are required in another building, additional protective equipment must be used, in the
form of IP Office Phone Barrier Boxes and protective earth connections.

· The correct IP Office specific barrier boxes must be used. These modules have been designed specifically for the
signalling voltages used by the IP Office system:

· Only the IP Office Phone Barrier Box V2 should be used.

· No other type of analog phone barrier box should be used.

· Where more than 3 barrier boxes are required in a building, they must be rack mounted using a Barrier Box rack

mounting kit.

· A maximum of 16 barrier boxes can be used with any Phone module.

· CAUTION: PHONE (POT) ports on the front of control units must not be used for extensions that are external to the

main building.

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System Component Details: Out of Building Telephone Installations (COPY)

Main Building

Barrier Box

Secondary Building

· RJ11: Connect to PHONE (POT) port on the
Phone module using cable supplied with the
barrier box.

· RJ45: Connect to the secondary building
barrier box via primary protection in both
buildings.

· RJ11: Connect to analog phone.
Cable not supplied.

· RJ45: From main building via
primary protection in both buildings.

· Center Screw: Connect to main building
protective ground (or ground terminal of
Barrier Box Rack Mounting Kit). Use 18AWG
(minimum) wire with a green and yellow
sleeve.

· Right-Hand Screw: Connect to ground point
on Phone module using ground cable supplied
with barrier box.

· Center Screw: Connect to main
building protective ground. Use
18AWG (minimum) wire with a green
and yellow sleeve.

· Right-Hand Screw: Not used.

IP Office Barrier Boxes

Part number

IP Office 500 Phone Barrier Box (81V)

Use with Phone V1 module. Includes an RJ45 to RJ11 cable and a
functional earth lead.

700293897

IP Office 500 Phone Barrier Box V2 (101V)
Use with Phone V2 module. Includes an RJ45 to RJ11 cable and a
functional earth lead.

700385495

Barrier Box Rack Mounting Kit

700293905

Wires from external telephone going directly to the barrier boxes must be kept apart, that is not routed in the same
bundle:

4.7.3 Rack Mounting Barrier Boxes

Where more than 3 Phone Barrier Boxes are used they must be rack mounted. The Barrier Box Rack Mounting Kit (Part
number 700293905) supports up to 8 Phone Barrier Boxes.

1.Unscrew the two screws arranged diagonally at the front of each barrier box and use these same screws to reattach
the barrier box to the rack mounting strip.

2.Each barrier box is supplied with a solid green ground wire connected to its functional ground screw. Remove and
discard this wire. Connect a green/yellow ground wire to the protective earth screw in the center of the Point on the
back of the Barrier Box.

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3.The rack mounting strip has threaded M4 earthing pillars. Connect the free end of the barrier box ground wire, using
M4 washers and nuts, to the earthing pillar on that side of the rack mounting strip.

4.Using 14AWG wire with green and yellow sleeve, connect one of the earthing pillars to the buildings protective earth.

5.Using 14AWG wire with green and yellow sleeve, connect the other earthing pillar to the Phone module.

6.Ensure that the following wires are not routed together in the same bundle:

· Earth lead from the barrier box to the Phone 8/16/32.

· Internal wires, e.g. wires going directly to the Phone 8/16/32.

· Wires from external telephone going directly to the barrier boxes.

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System Component Details: Out of Building Telephone Installations (COPY)

4.8 Associated Applications

This section outlines the PC applications supported by Essential Edition - PARTNER® Version. These are just outlines, for
full details refer to the specific installation manuals for those applications and to the IP Office Technical Bulletins.

Note: The use of Windows 2000 operating systems is no longer tested or supported with Essential Edition -

PARTNER® Version applications
The following Windows applications are used to program and maintain an IP Office system. They run on PCs connected to

the IP Office system via its LAN interface. These applications are all provided on the IP Office Administrator Applications
CD and don't require any licenses.

Typically all these applications would be installed onto a single PC (usually a laptop) in order to ensure that each is
available on site if required. Due to the nature of the applications, this should be a secure PC.

· IP Office Manager

This tool is used to access all parts of the Essential Edition - PARTNER® Version configuration. Manager is also
used to upgrade the software files used by the system. When running is can also act as the TFTP server from
which upgradable Avaya phones can request new software.

· Embedded Voicemail

Also called Integral Voicemail, this application is supported by the IP Office 500v2 control unit. It is pre-installed
on the SD Card to store messages and prompts. Embedded Voicemail supports basic voicemail mailbox operation,
simple auto-attendants and hunt group announcements.

· System Status Application
This application can be used to inspect the current status of Essential Edition - PARTNER® Version lines and
extensions and to view records of recent alarms and events. It runs as a Java application.

· TAPI/Devlink

Provides a real-time event stream in addition to the SMDR interface provided in Essential Edition - PARTNER®
Version SMDR. The real-time event stream takes the form of a call record, which is issued whenever the state of
any endpoint of a call changes (typically there are two end points on a call, but for some circumstances, such as
conference calls or intruded calls there may be more)

· Monitor (SysMon)
Monitor is a tool that can show a trace of all activity on the IP Office system in detail. As a consequence,
interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. Despite that
however, all IP Office installers and maintainers need to understand how to run Monitor when necessary as Avaya
may request copies of Monitor traces to resolve support issues.

4.8.1 Voicemail

Key features are:

• Does not require a license key.

• Maximum Message Length = 120 seconds for any message.

• Maximum of 4 Simultaneous Users

• Supports basic voicemail email and customization.

• Pin code

• Ringback

• Voicemail On/Off

• Email address

• Voicemail email on/off

User, Group and Mailbox Names

The voicemail application creates mailboxes based on the user and hunt group names allocated using the Essential
Edition - PARTNER® Version Manager application. Whenever either the voicemail server or the Control Unit restart,
new mailboxes are created for any new names found.

This method of operation has the following consequences:

· Mailboxes are based on names: For all users and groups, if their name is changed, they may no longer be
associated with their former mailbox.

· Voicemail is case sensitive: If a mailbox or start point name is entered incorrectly within a Manager or
Voicemail Pro, the intended operation will not occur and the call may be disconnected.

· Voicemail removes spaces at the end of mailbox names: If spaces are left at the end of a mailbox user's
name within Manager, when Voicemail creates the directory the space at the end of the name will be dropped.
When this occurs the mailbox cannot be found as there is a miss-match between the user name and directory.

The default configuration for Essential Edition - PARTNER® Version allows almost immediate voicemail operation once the
voicemail server is running. The IP Office default settings are:

• Voicemail on for each user and hunt group on the IP Office.

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• No Voicemail Code set for any mailboxes. Until a code is entered for a mailbox, it can only be accessed from the

Details

DVD

<%APPSDVD%>

License

No license required.

user's own extension.

• No Voicemail Email or Voicemail Help operational.

• No Voicemail Reception for user mailboxes.

• Whilst hunt group mailboxes are created and used by default, there is no default method for accessing them. A
method for accessing each hunt group mailbox should be programmed. See "Hunt Group Voicemail" on page 36.

A range of settings and controls are accessible through the Essential Edition - PARTNER® Version Manager Application to
configure the voicemail operation.

4.8.2 System Status Application (SSA)

This tool provides a wide range of information about the current status of an Essential Edition - PARTNER® system. It
includes available resources and components within the system. This includes details of current call in progress. Details of
the number of alarms are recorded and the time date of the most recent alarms.

When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system status including a
copy of its current configuration. Use of SSA requires an IP Office service user name and password that has been
configured for System Status access in the IP Office security settings.

SSA is pre-installed on the system Avaya SD memory card and can be run by selecting File | Advanced | System
Status from the main menu

Respond to the password request.
Further SSA information is available in this document.

4.8.3 Monitor

Monitor (also know as System Monitor) is a tool that can show all activity on the IP Office system in great detail. As a
consequence, interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. However,
all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies
of Monitor traces to resolve support issues.

For IP Office 4.0 and higher, the System Status Application has been added to provide more easily interpreted
information than is provided by Monitor.

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System Component Details: Associated Applications

Details

DVD

<%APPSDVD%>

Languages

English only.

License

No license required.

Minimum PC Requirements

RAM

128MB

Hard Disk Free Space

10GB

Processor:

- Pentium

PIII 800MHz

- Celeron

Celeron 3 800Mhz

- AMD

Athlon B 650MHz

Operating System Support

Server OS:

2003 Server

2008 Server

Client OS:

XP Professional

Vista

Windows 7

Component

Location - %ProgramFiles%\Avaya\IP Office\

Ports

System Monitor

Monitor\sysmonitor.exe

UDP 50794.

Details

DVD

<%APPSDVD%>

License

Optional. Licenses are required for 3rd party TAPI mode operation.

Minimum PC Requirements

RAM

64MB

Hard Disk Free Space

50MB

Processor:

- Pentium

PIII 800MHz

- Celeron

Celeron 3 800Mhz

- AMD

Athlon B 65-0MHz

Operating System Support

Server OS:

2003 Server

2008 Server

Client OS:

XP Professional

Vista

Windows 7

Component

Location - %ProgramFiles%\Avaya\IP Office\

Ports

TAPI2

TAPI\tspi2w.tsp

UDP 50797.

· Two versions of Monitor are included in the IP Office Admin applications suite, one for IP Office 4.0 systems and
one for pre-4.0 IP Office systems. Care should be taken to ensure that the correct version is used when
monitoring an IP Office system.

PC Requirements

Ports

4.8.4 TAPI

IP Office TAPI is a client PC application that allows TAPI compliant applications to interact with the Essential Edition ­PARTNER® Version. The IP Office TAPI software can be used in one of two modes, depended on whether it is licensed or
not. The same software is installed in either case with the licenses, if any, being entered in the Essential Edition ­PARTNER® Version system configuration.

· 3rd Party TAPI

In this licensed mode, TAPI software can be used to control call function on multiple user extension. This mode is
used with CTI Developer applications.

PC Requirements:

Ports

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· DevLink

Port

Found on

Description

ANALOG

ATM4 Trunk card (x4).

Used for the connection of external analog trunks.

AUDIO

Rear of IP Office control unit.

Used for input of an external music on hold source.

Digital
Station

ATM4 Combination base card (x2)

Connection of Avaya digital station phones supported by IP Office

DS

Digital Station expansion modules
(x16).

Connection of digital phones

RS232/DTE

All control units (x1).
All expansion modules (x1).

Used for control unit maintenance under Avaya guidance. On
expansion modules not used.

ETR

ETR (Enhanced Tip and Ring),
provided by the ETR6 base card.

Used for the connection of DTMF analog phone devices and Avaya
ETR phones.

EXPANSION

All control units (x various).
All expansion modules except

WAN3 (x1).

Used for interconnection of external expansions modules and
control units.

EXT O/P

All control units (x1).

Used to control external relay systems. The port provides two
switchable (on, off and pulse) controls.

All modules (x1).

Used for connection of functional or protective ground if required.

LAN

All control units (x various).

10/100Mbps Ethernet LAN ports.

PF

Analog Trunk expansion module
(x2).

Analog power fails ports.

PHONE
(POT)

Phones expansion modules (x8/
x16).

Analog phone extension ports. On older units these ports are
labeled as POT ports.

PRI

Single PRI trunk cards (x1).
Dual PRI trunk cards (x2).

PRI trunk ports.

ANALOG

Pin

Description

1

Not used.

Provides a real-time event stream in addition to the SMDR interface provided in Essential Edition - PARTNER® Version
SMDR. The real-time event stream takes the form of a call record, which is issued whenever the state of any endpoint
of a call changes (typically there are two end points on a call, but for some circumstances, such as conference calls,
intruded calls there may be more).

4.8.5 Call Logging Applications

A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. The Essential
Edition - PARTNER® Version has a number of options for providing call details to those applications.

· Direct SMDR Output
The IP Office control unit can directly output SMDR records to a specified IP address.

Essential Edition - PARTNER® Version has a feature Call Logs that applies to incoming outside calls when caller ID is
received.

In Essential Edition - PARTNER® Version, both answered and unanswered calls can be logged on a per extension basis,
based on flexible configuration settings that allow logging unanswered calls arriving on specific lines at an extension, and/
or logging all calls answered at the extension regardless of the line they arrive on. Every extension will have logs for its
own internal answered/missed calls, and its own external answered calls. The size of the call log list for every extension
is up to 30.

One extension can be designated to log all incoming outside calls, both answered and unanswered, regardless of where
they terminated in the system. You can designate up to three extensions that can log all incoming outside calls, both
answered and unanswered, regardless of where they terminated in the system. The size of the call log list for these three
extensions is up to 400.

4.9 Physical Ports

The following port types are found on Essential Edition - PARTNER® Version systems:

4.9.1 ANALOG Port

These ports are analog trunk ports. The ATM4 analog trunk cards only support loop-start trunks.

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System Component Details: Physical Ports

2

Not used.

3

Not used.

4

Ring.

5

Tip.

6

Not used.

7

Not used.

8

Not used.

Pin No.

Description

Common

Common

Left

Audio In - Left Channel.

Right

Audio In - Right - Channel.

IP Office

Phone

DS Port

Pin

Description

Pin

Port

1

Not used.

–

· Off-Hook Current: 25mA.

· IMPORTANT

In all IP Office installations, any module being used for analog trunk connections must be connected to a functional

earth.

· WARNING
Within areas of high lightning risk, any module using analog trunk connections must be connected to a protective

ground and to surge protection equipment.

4.9.2 Audio Port

This port is found on the rear of the control unit. It is used for the input of an external music-on-hold sound source (not
yet implemented in PARTNER® Version). Note that if the IP Office has loaded an internal music-on-hold sound file, any
input from this socket is ignored.

The port is a 3.5mm stereo jack socket suitable for use with the most standard audio leads and connection to the
'headphone' output socket of most audio systems.

The use of a 'headphone' socket allows simple volume adjustment. Connection via a 'Line Out' socket may require
additional equipment in order to adjust the volume level.

· Input impedance: 10k /channel. Maximum a.c. signal – 200mV rms.

4.9.3 DS Ports

These ports are used for connection from an RJ45 structured cabling system to digital station phones supported by the
Essential Edition - PARTNER® Version.

Though the RJ11 to RJ11 cables supplied with most DS phones can be plugged directly into RJ45 ports including those on
Essential Edition - PARTNER® Version modules, this is not recommend as the connection lock is not positive and may
become disconnected.

DS ports on Digital Station V2 expansion modules can be connected to out-of-building extensions. If this is the case,
connection must be made via suitable protective devices at each end and via each building primary protection. In
addition the Digital Station module must be connected to a protective ground.

DS ports on IP 500v2 control units must not be connected to out-of-building extensions.

Structured Cabling Line Cord
This is an RJ45 to RJ11 cable suitable for connection from a structured cabling system RJ45 port to a DS phone. It can
also be used for two-wire analog phone extensions.

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2

Not used.

1

3

Not used.

2

4

Signal 1.

3

5

Signal 2.

4

6

Not used.

5

7

Not used.

6

8

Not used.

–

Part number: 700047871

4.9.4 ETR Port

EXT O/P

Pin

Description

1

Switch 1.

2

Switch 2.

3

0 Volts (Ground/Chassis)

ETR (Enhanced Tip and Ring) ports are provided by the ETR6 base card. They can be used for the connection of DTMF
analog phone devices and Avaya ETR phones.

4.9.5 Expansion Port

This type of port is found on the rear of IP 500v2 control units and external expansion modules. It is used for connecting
the external expansion modules to the parent control unit.

The connection between these ports should only be done using an Avaya Expansion Interconnect Cable. No other cable
type should be used.

Expansion Interconnect Cable
The Expansion Interconnect cable is used to link expansion ports between the control unit and external expansion
module.

· Supply: One cable is normally supplied with each external expansion module.

· Part number: 1m (3'3") Blue cable - 700213457, 2m (6'6") Yellow cable - 700472871.

4.9.6 EXT O/P Port

The Essential Edition - PARTNER® Version control unit is equipped with a EXT O/P port. The port is marked as EXT O/P
and is located on the back of the control unit adjacent to the power supply input socket and uses a standard 3.5mm
stereo jack plug for connection.

The port can be used to control up to two external devices such as door entry relay switches. The usual application for
these switches is to activate relays on door entry systems. However, as long as the criteria for maximum current, voltage
and if necessary protection are met, the switches can be used for other applications.

The IP Office is able to open (high resistance), close (low resistance) or pulse (close for 5 seconds and then open) the
two switches within the port.

· CAUTION: In installations where this port is connected to a device external to the building, connection must be via a
towerMAX SCL/8 Surge Protector and a protective ground connection must be provided on the IP Office control unit.
The towerMAX range of devices are supplied by ITWLinx (http://www.itwlinx.com).

· Switching Capacity: 0.7A.

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System Component Details: Physical Ports

IP Office

LAN

Pin

MDIX
(Normal)

MDI
(Crossover)

Wire

Standard/
Interconnect

Crossover

1

Rx-A.

Tx-A.

White/Orange

1

3

2

Rx-B.

Tx-B.

Orange/White

2

6

3

Tx-A.

Rx-A.

White/Green

3

1

4

Not used.

Not used.

Blue/White

4

4

5

Not used.

Not used.

White/Blue

5

5

6

Tx-B.

Rx-B.

Green/White

6

2

7

Not used.

Not used.

White/Brown

7

7

8

Not used.

Not used.

Brown/White

8

8

· Maximum Voltage: 55V d.c.

· On state resistance: 0.7 ohms.

· Short circuit current: 1A.

· Reverse circuit current capacity: 1.4A.

· Ensure that pins 1 and 2 are always at a positive voltage with respect to pin 3.

3.5mm stereo audio jack plugs are frequently sold as pre-wired sealed modules. It may be necessary to use a multi-

meter to determine the wiring connections from an available plug. Typically 3 (common to both relays) is the cable
screen.

4.9.7 LAN Port

The IP Office control unit has 2 RJ45 Ethernet ports, marked as LAN and WAN. These form a full-duplex managed layer-3
switch. Within the IP Office configuration, the physical LAN port is LAN1, the physical WAN port is designated LAN2 but
should not be used.

The LAN port LEDs indicate as follows:

· Green: On = connected, Flashing = Activity.

· Yellow: On = 100Mbps, Off = 10Mbps.

LAN Cables
These are CAT5 UTP cables for connection of various IP devices within the IP Office system.

· Part number:

4.9.8 PF Port

These ports are analog extension ports that can be used in conjunction with analog loop-start trunks during power failure
to the IP Office system. There are a number of options to connect analog extension ports to analog trunks during power
failure. In all cases these only work with loop-start analog trunks. Any phones connected to these ports should be clearly
labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements.

When an IP Office 500Analog Phone 8 base card is fitted with an IP Office 500Analog Trunk daughter card, during power
failure extension port 8 is connected to analog trunk port 12. The same applies to the IP Office 500ATM Combination card
and the IP Office 500 ETR6 base card.

Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the
appropriate national and local regulatory requirements.

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· LAN Cable - GREY: 700213481.

Standard straight LAN cable.

· LAN Crossover Cable - Black: 700213473.

LAN crossover cable.

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PF

Pin

Description

1

Not used.

2

Pin 2 is internally connected to pin 5 via a ringer capacitor.

3

Not used.

4

Ring.

5

Tip.

6

Pin 6 is internally connected to pin 5 via a ringer capacitor.

7

Not used.

8

Not used.

· Minimum Wire Size: AWG 26.

PHONE

Pin

Description

1

Not used.

2

Not used.

3

Not used.

4

Ring.

5

Tip.

6

Not used.

7

Not used.

8

Not used.

IP Office

Phone

DS Port

Pin

Description

Pin

Port

1

Not used.

–

· Maximum Cable Length:

· AWG26: 500m / 1640'.

· AWG24, AWG22: 1000m / 3280'.

4.9.9 Phone (POT) Port

These ports are analog extension ports. On expansion modules they can be connected to out-of-building extensions. If
this is the case, connection must be made via suitable protective devices (IP Office Barrier Box) at each end and via each
building primary protection. In addition the Phone module must be connected to a protective ground.

PHONE ports on Essential Edition - PARTNER® Version control units must not be connected to out-of-building

extensions.

· REN: 2

· Off-Hook Current: 25mA.

· Ring Voltage: 40V rms.

· Minimum Wire Size: AWG 26.

· Maximum Cable Length:

· AWG26: 0.5km / 1640 feet.

· AWG24, AWG22: 1km / 3280 feet.

Except on some older equipment, these ports do not include a ringing capacitor. Therefore for connection to 4-wire
analog phones where this is a requirement, connection should be via a Master socket containing ringing capacitors.

Message waiting is hard wired, 51 volt stepped
Structured Cabling Line Cord

This is an RJ45 to RJ11 cable suitable for connection from a structured cabling system RJ45 port to a DS phone. It can
also be used for two-wire analog phone extensions.

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System Component Details: Physical Ports

2

Not used.

1

3

Not used.

2

4

Signal 1.

3

5

Signal 2.

4

6

Not used.

5

7

Not used.

6

8

Not used.

–

IP Office

Wire
Network Termination

RJ45

PRI

PIN

RJ45

1

Rx-A

White/Orange

1

2

Rx-B

Orange/White

2

3–White/Green

3

4

Tx-A

Blue/White

4

5

Tx-B

White/Blue

5

6–Green/White

6

7–White/Brown

7

8–Brown/White

8

Bits per second

38,400

Parity

None

Flow Control

None

Data bits

8

Stop Bits

1

Settings | Emulation

TTY

· Part Number: 700047871.

4.9.10 PRI Port

These ports are used for connection to PRI trunk services including E1, T1 and E1-R2.
PRI Trunk Cable

This cable is used to connect from trunk ports to the line providers network termination equipment. If that equipment
does not use RJ45 sockets, the cable may need to be stripped and rewired or an alternative cable used. The appropriate
signal pin-outs and wire colors are detailed below.

· Supply: PRI trunks cards are not supplied with these cables.

· Cable Color: Red.

· Part number: 700213440.

· Standard Length: 3m/9'10".

4.9.11 RS232 DTE Port

This port is found on the rear of the control unit and external expansion modules. The DTE ports on external expansion
modules are not used.

The RS232 DTE port on the control unit can be used for system maintenance and connection of serial terminal adaptors.
An asynchronous terminal program such as HyperTerminal is also required to manage the serial data exchange.

Configure this for operation via a PC serial port, as follows:

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IP Office 9-Way RS232

DTE Port

Signal

PC/Terminal

Adaptor

3

Receive data

3

2

Transmit Data

2

7

RTS (Request To Send)

7

8

CTS (Clear To Send)

8

6

DSR (Data Set Ready)

6

5

Ground

5

1

DCD (Data Carrier Detect)

1

4

DTR (Data Terminal Ready)

4

9

RI (Ring Indicator)

9

DTE Cables
These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for
connection of RS232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP
Office control unit. This cable is a "Straight through DB9 female to DB9 male serial cable".

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System Component Details: Physical Ports

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Chapter 5.

Administration

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5. Administration

This section lists the administration tasks that are involved in making any changes to the Essential Edition - PARTNER®
Version set-up. These actions are achieved by using IP Office Manager Essential Edition - PARTNER® Version application.
Please refer to the IP Office Manager Essential Edition - PARTNER® Version Admin Tool User Guide for detail.

· Changes to system parameters

· Changes to users, groups and lists

· Trunk set-up

· Auxiliary equipment connection

· Auto attendant set-up

· STUN settings for networks

· Management of the SD card

5.1 Initial Configuration

.
This section covers basic configuration changes required for all Essential Edition - PARTNER® Version systems.

· Change the Default Passwords

· Change the System Name and IP Address /DHCP Settings

· Trunk Configuration

· Remove Unused Trunks

Disabling the use of trunks and trunk channels that are not available.

· Select the Clock Source for Digital Lines
Altering which digital trunk is used to provide the IP Office with its clock signal for call synchronization.

· Enter Trunk Prefixes
On systems where a prefix is being used for external dialing, ensure that the same prefix is added to incoming
numbers in order to allow return calls.

5.2 Changing the Default Password

WARNING - Password Change Required
New Essential Edition - PARTNER® Version systems use default security settings. These settings must be changed to
make the system secure. As a minimum, you should change the default Remote/Administrator Password if IP Office
Manager Essential Edition - PARTNER® Version is to be attached. Failure to do so will render the Essential Edition ­PARTNER® Version system potentially unsecured.

Remote administration password

This password controls remote or local access to the Essential Edition - PARTNER® Version system to make
administrative changes to the overall set-up such as changes to the configuration or equipment. The administration
password can only be changed by an administrator.

1.From the Manager home page select Change Remote / Administration Password. A log in dialog is displayed

2.Provide login detail and enter password (case sensitive) as your default password. The change dialog is displayed.

3.Make required changes and click OK.

Remember you are changing the password for accessing the Essential Edition - PARTNER® Version system to which

you are attached, not the manager application.

System Password

Once Essential Edition - PARTNER® Version is installed the responsibility for setting this password rests with the
customer. You should point this fact out and if required, make the change before you leave as follows:

Change system password using Manager

1.Click the hot link "Change System Settings"

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Administration: Changing the Default Password

2.In the System Parameters box, change system password (Field accepts digits only)

Customer's administrator using a telephone handset

1.Dial #403

2.Dial four chosen digits to set the system password

5.3 SD Card Actions

The SD Card exercises the central control of Essential Edition - PARTNER® Version. There are a number of actions that
can be taken as part of IP Office administration as follows:

· Shutdown and start-up an SD card

· Format an SD card

· Read, write and delete files on an SD card

· Copy/Recreate an SD card

· Backup an SD card

5.3.1 Removing SD Cards

SD Card Removal
SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being
written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to

shutdown and restart an individual card or to shutdown the Essential Edition - PARTNER® Version system in order to

allow removal of an SD card. If the System SD card is removed, licensed features will continue operating for up to 2
hours.

5.3.1.1 Card Shutdown

Before a memory card is removed from an Essential Edition - PARTNER® Version system that is running, the card should
be shutdown. Removing a memory card while the system is running may cause file corruption.

Shutting down the memory card disables all services provided by the card including embedded voicemail. Features
licensed by the memory card will continue to operate for up to 2 hours.

Card services can be restarted by either reinserting the card or using a Start Up command.

Card Shutdown Using Manager

1.Using IP Office Manager, select File | Advanced | Memory Card Commands | Shutdown.

2.In the Select IP Office dialog, select the IP Office system containing the memory card.

3.Click OK.

4.At the back of the control unit, confirm that the memory card LED is off.

5.The card can now be removed in order to perform the necessary maintenance actions.

SD Card Removal
SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being
written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to

shutdown and restart an individual card or to shutdown the Essential Edition - PARTNER® Version system in order to

allow removal of an SD card. If the System SD card is removed, licensed features will continue operating for up to 2
hours.

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5.3.1.2 Card Startup

· primary
Contains the firmware files for the IP Office control unit, external expansion modules and
supported phones. The folder can also contain music on hold files and license key files. This is the
main set of files used by the IP Office system when booting up. Also contains the stored copy of
the IP Office configuration.

· backup
Contains a copy of the primary folder at some previous point. A backup copy of the primary
contents to this folder can be invoked manually (using Manager or SSA) or as part of the IP Office
software upgrade using Manager.

· lvmail
Contains the prompts used by embedded voicemail and the mailbox messages.

· dynamic
Contains files used by the IP Office and retained through a reboot of the IP Office system.

· temp
Contains temporary files used by the IP Office and not retained through a reboot of the IP Office
system.

Fixed system files comprise:

Dynamic system files comprise:

· IP Office 500 firmware binary

· Expansion binaries

· All current DCP phone binaries

· All current IP phone binaries

· ADMM base station binary

· Embedded voicemail prompts

· Embedded AA clips

· System configuration

· DHCP allocation

· Call logs

· Music On Hold (Not yet implemented)

· Embedded voicemail recordings

· Sysmon logs

· SMDR buffer logs

Reinserting a card into a system that is already switched on will automatically restart the card. Similarly reinserting the
card and rebooting the IP Office system will restart the card. However, if the card has been shutdown but not removed, it
can be restarted using Manager without requiring a reboot.

Card Startup Using Manager

1.Using IP Office Manager, select File | Advanced | Memory Card Commands | Startup.

2.Using the Select IP Office menu, select the IP Office system containing the memory card.

3.Click OK.

After reinsertion, the SD card may not be fully functional until two hours have elapsed.

5.3.2 Directories and Files

The System SD card contains the following folders:

The Optional SD card can contain a similar set of folders. These are used as an additional backup or they can be used as
the source for upgrading the contents of the System SD card.

Files present on an SD system card can be classified into three differing types:

1.Fixed System files – files essential for system operation that are fixed in name and/or location

2.Dynamic System files – files essential for system operation that are dynamic in nature (e.g. voice messages, Sysmon
and SMDR buffer logs)

3.Non system files – all others

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Administration: SD Card Actions

· License merge

Fixed System Files only exist in two
directories: ‘\system\primary’ and
‘\system\backup’. Some fixed system files
must be specifically named. They have the
system and read-only file attributes set to
reduce inadvertent deletion/modification

Dynamic system files only exist in one
directory: ‘\system\dynamic’ and are
usually dynamically named. They have
the system file attribute set to reduce
inadvertent deletion.

During power up, Essential Edition - PARTNER® Version looks for valid
firmware to load into memory in the following order.

1.System SD card primary folder.

2.System SD card backup folder.

3.Optional SD card primary folder.

4.Optional SD card backup folder.

5.BootP request to IP Office Manager.

Non system files can be any type, including copies of any of the above – it is the directory and name that determine the
type of file.

5.3.3 Booting from the SD Cards

The control unit can be forced to bypass the primary folder by pressing the Aux switch on the rear panel when applying
power to the control unit.

5.3.4 SD Card Removal

Before a memory card is removed from an Essential Edition - PARTNER® Version system that is running, the card should
be shutdown. Removing a memory card while the system is running may cause file corruption.

Shutting down the memory card disables all services provided by the card including embedded voicemail. Features
licensed by the memory card will continue to operate for up to 2 hours.

Card services can be restarted by either reinserting the card or using a Start Up command.

Card Shutdown Using Manager

1.Using IP Office Manager, select File | Advanced | Memory Card Commands | Shutdown.

2.In the Select IP Office dialog, select the IP Office system containing the memory card.

3.Click OK.

4.At the back of the control unit, confirm that the memory card LED is off.

5.The card can now be removed in order to perform the necessary maintenance actions.

Card Reinsertion

Reinserting a card into a system that is already switched on will automatically restart the card. Similarly reinserting the
card and rebooting the IP Office system will restart the card. However, if the card has been shutdown but not removed, it
can be restarted using Manager without requiring a reboot.

Card Startup Using Manager

1.Using IP Office Manager, select File | Advanced | Memory Card Commands | Startup.

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2.Using the Select IP Office menu, select the IP Office system containing the memory card.

· WARNING: All File Will Be Erased
Note that this action will erase any existing files and folders on the card. Once a card has been
formatted, the folders and files required for Essential Edition - PARTNER® Version operation can be
loaded onto the card from the Manager PC using the Recreate IP Office SD Card command.

1.Insert the SD card into a reader slot on the Manager computer.

2.From Manager main menu, select File | Advanced | Format IP Office SD Card.

3.Select IP Office Partner Version. This selection just sets the card label shown when viewing
the card details. It does not affect the actual formatting. Select the label that matches the files
set you will be placing on the card.

4.Browse to the card location and click OK.

5.The status bar at the bottom of Manager displays the progress of the formatting process.

6.When the formatting is complete, you can use the Recreate IP Office SD Card command to
load the IP Office folders and files onto the card from the Manager PC.

1.Note: This process can take up to 20 minutes depending on the PC. Once
started it is recommended that the process is not interrupted.

2.Insert the SD card into a reader slot on the Manager computer.

3.Using Manager, select File | Advanced | Recreate IP Office SD Card.

4.Select IP Office Partner Version. This selection will affect how the Essential
Edition - PARTNER® Version system operates when defaulted with this card
present in its System SD card slot. .

5.Browse to the card location and click OK.

6.Manager starts creating folders on the SD card and copying the required files
into those folders.

3.Click OK.

If the SD card is removed, license information is retained for approximately two hours, thus allowing Essential

Edition - PARTNER® Version to continue operation.

When a card is subsequently reinserted the control unit may not function correctly for the first two hours.

5.3.5 Recreating an IP Office SD Card

The new card must be correctly formatted because, for the System SD slot only Avaya SD cards with a Feature Key
should be used.

WARNING
Avaya supplied SD cards should not be formatted using any other method than the format commands withinEssential
Edition - PARTNER® Version Manager and IP Office System Status Application. Formatting the cards using any other
method will remove the feature key used for IP Office licensing from the card.

Note: This task requires a PC with an SD card read/write drive attached and IP Office Manager Essential Edition ­PARTNER® Version software installed

Only this method should be used for formatting an Avaya SD card. Using IP Office Essential Edition - PARTNER®
Version Manager ensures that special files required for Essential Edition - PARTNER® Version operation are created
and that the Feature Key information is retained.

Format rules: SDHC minimum 4GB FAT32 format (Single partition, SDHC, class2+, FAT32, SPI & SD bus).

Writing an IP Office SD Card

This process will create the folder structure on the SD card and copy the necessary firmware files from those installed
with Manager onto the SD card. This includes the binary files for the IP Office 500v2 system, any external expansion
modules and phones. It also includes the prompt files for embedded voicemail operation.

This process can be used to upgrade an existing SD card to match the file set installed with Manager. For the card to be
used in an IP Office 500v2 system System SD slot the card must be Avaya SD Feature Key card. The card must be
correctly formatted (see Format IP Office SD card).

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Administration: SD Card Actions

This process copies the contents of the backup folder on the System SD card over the primary
folder. Any files with matching file names will be replaced.

This process copies the contents of the backup folder on the System SD card over the primary
folder. Any files with matching file names will be replaced.

To make the restored files active the IP Office system then needs to be restarted using a reboot.

5.3.6 Backing Up the System SD Card

There are two levels of backup that can be performed.

· Backup the System SD Card Primary Folder

The contents of the primary folder on the card can be copied to the backup folder. They files can then be restored
if necessary. Both actions can be performed remotely.

· Backup the Whole System SD Card

The contents of the whole System SD card can be copied to the Optional SD card. While this can be done
remotely, the contents can only be copied back manually using an SD card reader.

Note that in either case, the configuration file on the System SD card will not contain any changes made by IP Office

users since the last overnight backup or the last system shutdown.

5.3.6.1 Backup the System Primary Folder

Backing up the primary folder to the backup folder using Manager

1.Using Manager main menu, select File | Advanced | Embedded File Management.

2.From the Select IP Office dialog, tick the box beside the IP Office system you want to work with.

3.The file contents of the memory cards are displayed.

4.Select File | Backup System Files.

5.The contents of the primary folder on the System SD card will be copied to the backup folder.

5.3.6.2 Restore from the System Backup Folder

Restoring the system backup folder to the primary using Manager

1.Using Manager main menu, select File | Advanced | Embedded File Management.

2.From the Select IP Office dialog, tick the box beside the IP Office system you want to work with.

3.The file contents of the memory cards are displayed.

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4.Select File | Backup System Files.

This process copies all files on the System SD card to the Optional SD card. It
includes the primary and backup folders and the embedded voicemail files
including message files.

Any matching files and folders on the Optional SD card are overwritten.
There is no in-built method for copying the contents of an Optional SD card

back onto a System SD card. If that is necessary it must be done by

removing the cards and copying files using a PC SDHC compatible card

reader.

5.The contents of the primary folder on the System SD card will be copied to the backup folder.

5.3.6.3 Copying the System Card to the Optional Card

Copying the system card to the optional card using Manager

1.Using Manager main menu, select File | Advanced | Embedded File Management.

2.From the Select IP Office dialog, tick the box beside the IP Office system you want to work with.

3.The file contents of the memory cards are displayed.

4.Select File | Copy System Card.

5.The contents of the System SD card are copied to the Optional SD card.

5.4 External Trunk Configuration

This section cover the basic requirements for external trunk configuration. The exact method of physical connection and
configuration will vary with each trunk provider and so requires local telecoms experience. The topics covered here are
general guidelines.

· Clock Quality

Altering which digital trunk is used to provide the IP Office with its clock signal for call synchronization.

· Unused Trunks

Disabling the use of trunks and trunk channels that are not available.

· Prefix Dialing

On systems where a prefix is being used for external dialing, ensuring that the same prefix is added to incoming
numbers in order to allow return calls.

Details may be found in the IP Office Manager Essential Edition - PARTNER® Version Administrator Tool User Guide

5.4.1 Clock Quality

Any system where digital trunks are being used requires a clock signal for call synchronization between the switches at
each end of the trunk. Typically the clock signal provided by a digital trunk from the central office exchange is the best
quality and most reliable source.

The Essential Edition - PARTNER® Version can obtain and use the clock signal from any of its digital trunks. However it
will only use one trunk for its clock signal at any time and will ignore any other possible clock sources. If no clock source
is available the Essential Edition - PARTNER® Version can use its own internal clock if necessary.

The Clock Quality setting on each line is set to one of the following:

· Network

If available, the clock signal from this trunk can be used as the Essential Edition - PARTNER® Version clock
source.

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· Fallback

If available, the clock signal from this trunk can be used as the clock source only if none of the trunks set to
Network are providing a clock source.

· Unsuitable

The clock source from this trunk is never used as the IP Office clock source.

In the example below the first Essential Edition - PARTNER® Version is set to use the public network trunk as its clock
source and ignoring the possible clock source from the QSIG trunk. However the other system is using the QSIG trunk as
it clock source.

Source Priority
When multiple trunks with the same setting are providing a clock signal, the trunk used is determined in the following
order of slots 1 to 4 and then by port on each slot.

Viewing the Current Clock Source
The current clock source being used by an Essential Edition - PARTNER® Version system is shown on the Resources page
within the IP Office System Status Application.

Objective - Set a chosen digital trunk as the network clock source and set all other digital trunks as fallback or

unsuitable.

Refer to the IP Office Manager Essential Edition - PARTNER® Version Administrator documentation.

5.4.2 Unused Trunks

Each IP Office trunk card provides a fixed number of trunk ports. For digital trunks each trunk provides a set number of
digital channels. In cases where the number of trunks connected to the Essential Edition - PARTNER® Version is lower or
the number of channels provided is lower, those unused trunks and channel must be disabled.

· Failure to do this will cause problems with outgoing calls. For example, on a system with an ATM4 trunk card

fitted but only two analog trunks actually connected, failure to disable the other two trunks within the Essential
Edition - PARTNER® Version configuration will cause 50% of outgoing call attempts to fail.

Objective
Remove unused trunks and channels from the telephone system configuration.

Refer to the IP Office Manager Essential Edition - PARTNER® Version Admin Tool (Manager) User Guide.

5.5 Changing Components

Base cards and external expansions modules must only be removed and added to an Essential Edition - PARTNER®
Version system when that system is switched off.

In the sections below, the term component can refer to a card fitted into the control unit or an external expansion
module.

Note that for extension ports, by default both an extension entry and a user entry will exist in the Essential Edition ­PARTNER® Version configuration. Extension entries can be deleted without deleting the corresponding user entry. This
allows retention of the user settings and association of the user with a different extension by changing the extensions
Base Extension number to match the user's Extension ID.

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Like for Like Replacement

If replacing with a component of the same type no configuration changes are necessary.

1.Switch off the Essential Edition - PARTNER® Version system.

2.Remove the card or external expansion module. Note the card slot or expansion port used as the replacement
must be installed in the same position.

3.Install the replacement using the appropriate process for the type of component (Fitting IP Office 500 cards).

4.Restart the IP Office system.

Higher Capacity Replacement

If replacing with a component of the same type but higher capacity, when restarted the IP Office will automatically create
configuration entries for the new trunks or extensions/users.

1.Switch off the Essential Edition - PARTNER® Version system..

2.Remove the card or external expansion module. Note the card slot or expansion port used as the replacement
must be installed in the same position.

3.Install the replacement using the appropriate process for the type of component (Fitting IP Office 500 cards).

4.Restart the IP Office system.

5.Use Manager to configure the new trunks or extensions/users.

Lower Capacity Replacement

If replacing with a component of the same type but lower capacity, after restarting the IP Office the configuration will
need to be edited to remove redundant entries.

1.Switch off the Essential Edition - PARTNER® Version system..

2.Remove the card or external expansion module. Note the card slot or expansion port used as the replacement
must be installed in the same position.

3.Install the replacement using the appropriate process for the type of component (Fitting IP Office 500 cards).

4.Restart the IP Office system.

5.Use Manager to delete the trunks or extensions/users in the configuration that are no longer supported by the
component installed.

Adding a New Component

If adding a new component to an available slot or port, when restarted the IP Office will automatically create
configuration entries for the new trunks or extensions/users.

1.Switch off the Essential Edition - PARTNER® Version system..

2.Install the replacement using the appropriate process for the type of component (Fitting IP Office 500 cards).

3.Restart the IP Office system.

4.Use Manager to configure the new trunks or extensions/users.

Permanent Removal

If permanently removing the component, the configuration will need to be edited to remove redundant trunk or
extension/user entries.

1.Switch off the Essential Edition - PARTNER® Version system.

2.Remove the card or external expansion module.

3.Restart the IP Office system.

4.Use Manager to delete the trunks or extensions/users in the configuration that relate to the component removed.

5.In the Control Unit section of the configuration, delete the entry for the component that is no longer present in
the system.

Replacement of a Different Type

If replacing a component with one of a different type, the process should be divided into two stages. First remove the
existing component using the Permanent Removal process above and adjust the configuration and reboot. Then install
the new component using the Adding a New Component process above.

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Administration: Changing Components

License keys strings are used to activate various IP Office features of the Essential Edition - PARTNER®
Version system.

5.5.1 Running SSA

Objective - Allow SSA to be used to check the correct installation of additional equipment.

Procedure

1.From the Manager home page select File | Advanced | System Status.

2.Click Logon.

3.SSA shows Waiting for connection and then the Essential Edition - PARTNER® Version system status.

5.6 Adding Licences

Each license is a unique 32-character string based on the feature being licensed and the serial number of the SD card
plugged into the system control unit. It is recommended that you use the Import control to import licenses. Alternatively
the license keys can be cut and pasted into the Key field. Entering licenses manually is liable to errors caused by mis
keying of the correct 32-character string.

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This dialog is reached by selecting System | License Management from the Manager Admin Tasks pane. It is used
to enter licenses required for additional telephone system features. For example licenses are used to enable
additional voicemail ports or the twinning feature.

· Import
Import licenses from a CSV file. Each line of the file should contain a license name and the 32-character license
key, each separated by a comma.

· Export
Export the licenses to a CSV file. (Only if exportable licenses are present on the system)

For each license key entered, the following information is displayed:

· Key
This is the 32-character license string.

· Type: Information field, not editable.
If the Key is recognized, the name of the feature it licenses is shown in this field. If Invalid is displayed it
indicates that the Key has not been correctly entered.

· Status:
This field shows the status of the license.

· Unknown is shown for newly entered licenses until the configuration is sent to the phone system and then
reloaded again.

· Valid is shown if the license key matches the SD card serial number.

· Invalid is shown if the license key does not match the SD card serial number.

· Dormant is shown if the license key is valid but is conditional on another license that is not present.

· Obsolete is shown if the license key is valid but the license is no longer used by the version of software

installed in the phone system.

· Quantity: Information field, not editable.
This field indicates how many items are enabled by the license. The meaning of this will vary depending on the
feature being licensed.

· Expiry Date: Information field, not editable.
Some licenses have an expiry date. This field will indicate that date.

5.7 Additional Processes

5.7.1 Upgrading the System

Upgrade is performed using the Upgrade Wizard tool within the IP Office Manager Essential Edition - PARTNER® Version
application (File | Advanced | Upgrade). It displays the systems it can detect, their existing software level and the levels
it has available.

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Administration: Additional Processes

· Check IP Office Technical Bulletins
Whenever upgrading check the latest IP Office Technical Bulletins for the various IP Office software releases involved
before proceeding. These may contain information relating to changes that occurred after this document was
completed. Bulletins are available from http://support.avaya.com.

· Multi-Stage Upgrades
The upgrade path may require several intermediate upgrades. Skipping an intermediate level may lead to incorrect
system operation and configuration corruption. Multi-stage upgrades are only necessary for control units. External
expansion modules can be upgraded directly between any two levels supported by the module.

There are two methods that the IP Office may use for upgrading, these are Validated, and Non validated.

· Validated Upgrade
This is the preferred method and can be used with any IP Office system that already has IP Office software. By default
the Validate option within the Upgrade Wizard is pre-selected. During this process, the required BIN files are first
transferred to the IP Office RAM memory. Only when the files are received will the IP Office overwrite the existing
software in its Flash memory and restart using the new files.

· Non validated Upgrade
This is the least preferred upgrade method. It should only be used from a PC directly connected to the IP Office and
with a fixed IP address on the same LAN domain as the IP Office LAN1. This method involves erasing the existing
software in the IP Office Flash memory and then copying the new BIN files directly to the Flash memory. Its uses
BOOTP and TFTP and requires a BOOTP entry for the IP Office system to exist on the Manager PC. This method should
not be used unless absolutely necessary.

Upgrade Process

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