Avaya IP Office Essential Edition PARTNER Version Reference Manual

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IP Office Essential Edition

PARTNER Version Reference

- Issue 1a - (30 January 2010)

© 2010 AVAYA All Rights Reserved.
Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of
printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be
incorporated in future releases.

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documentation unless such modifications, additions, or deletions were performed by Avaya.

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License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH
HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE
TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY
FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and
units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is
specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User,
whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally
sold by Avaya and ultimately utilized by End User.
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End User may install and use each copy of the Software on only one Designated Processor, unless a different number of
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Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions.
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Documentation information
For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP
Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).

Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The
support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya
Web site: http://www.avaya.com/support.

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- Issue 1a (30 January 2010)IP Office Essential Edition

Contents

Introduction1.

..................................................................... 81.1 How this book is structured

..................................................................... 81.2 RoHS

..................................................................... 91.3 Repair

..................................................................... 91.4 Equipment Availability

..................................................................... 91.5 Web Sites

..................................................................... 91.6 Training

System Overview2.

..................................................................... 142.1 Partner® Features

..................................................................... 152.2 Partner® Constraints

..................................................................... 162.3 System Components

..................................................................... 172.4 Control Unit

..................................................................... 182.5 SD Card

..................................................................... 192.6 Base Cards

..................................................................... 202.7 Trunk Cards

..................................................................... 212.8 SIP Cards

..................................................................... 212.9 External Expansion Module

..................................................................... 222.10 Supported Phones

..................................................................... 232.11 Dial Plan

..................................................................... 232.12 Core Software & BIN Files

..................................................................... 242.13 Power Supplies

............................................................................ 242.13.1 Power Supply Backup

Installing PARTNER®3.

..................................................................... 283.1 IP Office Manager

..................................................................... 293.2 Getting Started

............................................................................ 293.2.1 Unpacking

............................................................................ 293.2.2 Environmental Requirements

............................................................................ 303.2.3 Read the Documentation

............................................................................ 303.2.4 Space Requirements

............................................................................ 313.2.5 Tools and Parts Required

............................................................................ 323.2.6 Cabling and Cables

............................................................................ 333.2.7 Grounding

............................................................................ 333.2.8 Rack Mounting

............................................................................ 363.2.9 Wall Mounting

3.2.10 Lightning Protection/Out-of-Building

............................................................................ 38

Connections

..................................................................... 383.3 Install Overview

..................................................................... 393.4 Card Installation

..................................................................... 413.5 Starting

..................................................................... 423.6 Connections

..................................................................... 423.7 Final Actions

System Component Details4.

..................................................................... 464.1 Control Unit

............................................................................ 474.1.1 Rear Connections

..................................................................... 484.2 SD Card

..................................................................... 494.3 Base Cards

............................................................................ 504.3.1 Digital Station

............................................................................ 514.3.2 Analog Phone

............................................................................ 524.3.3 ETR6 Card

............................................................................ 544.3.4 ATM Combination Card

..................................................................... 554.4 Trunk Cards

............................................................................ 564.4.1 Analog Trunk Card

............................................................................ 564.4.2 PRI Trunk Cards

Contents

..................................................................... 574.5 Expansion Modules

............................................................................ 574.5.1 Digital Station

............................................................................ 594.5.2 Phone Module

..................................................................... 614.6 Telephones

............................................................................ 614.6.1 1416

............................................................................ 614.6.2 1408

............................................................................ 624.6.3 1403

............................................................................ 634.6.4 ETR34D

............................................................................ 644.6.5 ETR6D

............................................................................ 654.6.6 ETR18D

............................................................................ 654.6.7 ETR34

............................................................................ 664.6.8 ETR18

............................................................................ 674.6.9 ETR6

............................................................................ 684.6.10 3910

............................................................................ 684.6.11 3920

............................................................................ 694.6.12 POTS

............................................................................ 704.6.13 Phone Add-Ons

..................................................................... 714.7 Out of Building Telephone Installations (COPY)

............................................................................ 724.7.1 DS Phones

............................................................................ 724.7.2 Analog Phone Barrier Box

............................................................................ 734.7.3 Rack Mounting Barrier Boxes

..................................................................... 754.8 Associated Applications

............................................................................ 754.8.1 Voicemail

............................................................................ 764.8.2 System Status Application (SSA)

............................................................................ 764.8.3 Monitor

............................................................................ 774.8.4 TAPI

............................................................................ 784.8.5 Call Logging Applications

..................................................................... 784.9 Physical Ports

............................................................................ 784.9.1 ANALOG Port

............................................................................ 794.9.2 Audio Port

............................................................................ 794.9.3 DS Ports

............................................................................ 804.9.4 ETR Port

............................................................................ 804.9.5 Expansion Port

............................................................................ 804.9.6 EXT O/P Port

............................................................................ 814.9.7 LAN Port

............................................................................ 814.9.8 PF Port

............................................................................ 824.9.9 Phone (POT) Port

............................................................................ 834.9.10 PRI Port

............................................................................ 834.9.11 RS232 DTE Port

Administration5.

..................................................................... 885.1 Initial Configuration

..................................................................... 885.2 Changing the Default Password

..................................................................... 895.3 SD Card Actions

............................................................................ 895.3.1 Removing SD Cards

............................................................................ 905.3.2 Directories and Files

............................................................................ 915.3.3 Booting from the SD Cards

............................................................................ 915.3.4 SD Card Removal

............................................................................ 925.3.5 Recreating an IP Office SD Card

............................................................................ 935.3.6 Backing Up the System SD Card

..................................................................... 945.4 External Trunk Configuration

............................................................................ 945.4.1 Clock Quality

............................................................................ 955.4.2 Unused Trunks

..................................................................... 955.5 Changing Components

............................................................................ 975.5.1 Running SSA

..................................................................... 975.6 Adding Licences

..................................................................... 985.7 Additional Processes

............................................................................ 985.7.1 Upgrading the System

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- Issue 1a (30 January 2010)IP Office Essential Edition

............................................................................ 1005.7.2 Upgrading the Core Software

............................................................................ 1005.7.3 Changing the IP Address Settings

............................................................................ 1015.7.4 System Shutdown

............................................................................ 1025.7.5 Rebooting the System

Appendices6.

..................................................................... 1066.1 Troubleshooting

..................................................................... 1086.2 Safety Statements

............................................................................ 1086.2.1 Lightning Protection/Hazard Symbols

............................................................................ 1096.2.2 Trunk Interface Modules

............................................................................ 1096.2.3 Further Information and Product Updates

............................................................................ 1096.2.4 Compliance with FCC Rules

............................................................................ 1096.2.5 Port Safety Classification

............................................................................ 1106.2.6 EMC Directive

..................................................................... 1116.3 Regulatory Instructions for Use

............................................................................ 1116.3.1 Canada

............................................................................ 1116.3.2 FCC Notification

...............................................................................113Index

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Chapter 1.

Introduction

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- Issue 1a (30 January 2010)IP Office Essential Edition

1. Introduction

Introduction:

Avaya IP Office Essential Edition - PARTNER® Version is a telephone system designed for single site businesses typically
with 5 to 25 extensions, that need a small business communications solution which is reliable, established, scalable, easy
to use, and can grow as needed. IP Office Essential Edition - PARTNER® Version is an IP / Digital communication system
designed exclusively to meet the unique needs of a small business.

The Essential Edition - PARTNER® Version supports a selection of system telephones, many with displays that show you
programming and operation feedback. But don’t throw that old telephone away, because the Essential Edition ­PARTNER® Version includes support for many single-line telephones. And you can connect many auxiliary devices, such
as fax machines, answering machines, modems, and credit card scanners, to the system.

On-board basic voice mail eliminates the need for additional hardware.
This document provides system and component descriptions with details to support configuration and maintenance

activities. The main administration and analysis tool used with the Essential Edition - PARTNER® Version is the Essential
Edition - PARTNER® Version admin tool known as Manager which has its own user manual.

For customers or maintainers who do not have access to Manager, almost all settings described in this
document and in the Essential Edition - PARTNER® Version Admin Tool User Manual, can be achieved
through manual TUI commands described in the IP Office Essential Edition ETR Telephone System
Programming User Guide.

Associated documents are:

· IP Office Essential Edition - PARTNER® Version - Quick Install Manual

· IP Office Essential Edition - PARTNER® Version - Administrator Tool Guide

· IP Office Essential Edition - PARTNER® Version - Programming and User Guide

· IP Office Essential Edition - PARTNER® Version - ETR Telephone System Programming and User Guide

· Individual User Guides for associated telephone instruments. (ETR, 1400, 3910, 3920)

IP Office Technical Bulletins

Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which
you are installing. This bulletin will contain important information that may not have been included in this manual. IP
Office Technical Bulletins are available from the Avaya support website http://support.avaya.com).

PARTNER® Version, Installation and Reference Manual Page 7

- Issue 1a (30 January 2010)IP Office Essential Edition

1.1 How this book is structured

Version

Change

Name

Date

Draft 1

Initial issue

V Vella

12 Nov
2009

Draft 2

ER comments

V Vella

20 Nov
2009

Draft 3

Nomenclature correction and edit

V Vella

Draft 4

First review draft

V Vella

12 Jan 2010

Draft 5

Continued editing and review comments

V Vella

22 Jan 2010

Issue 1.0

Issued for final review

V Vella

3 Feb 2010

This book contains seven chapters, which provide information as follows:
Chapter 1, Introduction — briefly details the installation procedure for Essential Edition - PARTNER® and provides

standard Avaya information.
Chapter 2, System Overview — describes the Essential Edition - PARTNER® system structure, the system features,

modes of operation, system capacities.

Chapter 3, Getting Started — briefly describes where and how to mount equipment, equipment checks and unpacking
Chapter 4, Installing IP Office — intended primarily for the technician, explains the physical installation of the control

unit and the telephones.
Chapter 5, Administration — explains how the system configuration can be altered and how software and hardware

can be upgraded as new modules and releases become available.
Chapter 6, System Component Details — descriptions of system components identified in Chapter 2, System

Overview.
Chapter 7, Troubleshooting — how to handle problems occurring during installation and operation. Describes possible

problems with the telephone system and the solutions to these problems.

Appendix — supplementary information
Index

Document History

Document Conventions

The following font attributes are used in this document:

· Bold Used to emphasize, identify commands or highlight menu selections

· Italic Used to identify dialog fields, windows, or documents

· Courier Used for code listings, file names and command line content

1.2 RoHS

RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS.

The actions taken vary:

· In some cases equipment has been discontinued and is no longer available from Avaya.

· In some cases new manufactured stock has been made RoHS compliant and keeps its existing Part number.

· In other cases the equipment has been replaced by a new RoHS compliant alternative with new Part numbers.

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Introduction: RoHS

The Part numbers within this document are for RoHS compliant equipment unless otherwise stated.

1.3 Repair

Essential Edition - PARTNER® Version systems do not contain any user serviceable or repairable components. If a faulty
unit is suspected the whole unit should be replaced.

IP Office 500v2 control units should not be opened under any circumstances.

1.4 Equipment Availability

Part numbers and details of specific items within this documentation are for reference only. Items available in any specific
locale should be confirmed against the local Essential Edition - PARTNER® Version price list for that locale. The local price
list may also include additional items relative to the installation requirements of that locale.

1.5 Web Sites

Information to support the IP Office can be found on a number of web sites.

· Avaya - http://www.avaya.com
The official web site for Avaya. The front page also provides access to individual Avaya web sites for different
countries.

· Avaya Enterprise Portal - http://partner.avaya.com
This is the official web site for all Avaya Business Partners. The site requires registration for a user name and
password. Once accessed, the site portal can be individually customized for what products and information types
you wish to see and to be notified about by email.

· Avaya Support - http://support.avaya.com
Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office
CD images are available from this site and updated core software .bin files.

· Avaya IP Office Knowledge Base - http://marketingtools.avaya.com/knowledgebase
Access to an on-line regularly updated version of the IP Office Knowledge Base. Currently this link is only available
to Avaya Business Partners while running an ARA account (Avaya Remote Access) connection.

· Avaya University - http://www.avaya-learning.com This site provides access to the full range of Avaya training courses. That includes both on-line courses, course assessments and access to details of classroom based courses. The site requires users to register in order to provide the user with access to details of their training record. See Training.

· Avaya Community - http://www.aucommunity.com
This is the official discussion forum for Avaya product users. However it does not include any separate area for
discussion of Essential Edition - PARTNER® Version issues.

· Avaya UPS Calculator - http://ups.avayaups.com
An online calculator for uninterruptible power supply (UPS) requirements. Allows specification of a range of
equipment to be supported. See Power Supply Backup (UPS).

· Other Non-Avaya Web Sites
A number of third-party web forums exist that discuss Essential Edition - PARTNER® Version. These can act as
useful source of information about how the Essential Edition - PARTNER® Version is used. Some of these forums
require you to be a member and to register. These are not official Avaya forums and their content is not monitored
or sanctioned by Avaya.

· Tek-Tips: http://www.tek-tips.com.

· IP Office Info: http://www.ipofficeinfo.com.

· Yahoo Groups: http://groups.yahoo.com/group/ipoffice.

· Lycos Forum: http://members.lycos.co.uk/ipoffice.

· PBX Tech: http://www.pbxtech.info/forumdisplay.php?f=8.

1.6 Training

Avaya University provides a wide range of training courses for IP Office and its associated applications. This includes
courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP
Office certification.

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Details of all the course can be found on the Avaya University web site (http://www.avaya-learning.com). The site can be
used to check course availability and to book course. It also includes on-line courses and on-line course assessments. The
site requires users to setup a user name and password in order to track their personal training record.

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Introduction: Training

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Chapter 2.

System Overview

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2. System Overview

This section looks at the components that collectively form the Essential Edition - PARTNER® Version system. This
includes aspects such as cabling and the need for additional non-Avaya IP Office equipment.

The section provides only a general description of individual units. For greater detail, refer to the System

Components section.

2.1 Partner® Features

The following basic features are provided by Essential Edition - PARTNER® Version:

· Prompts and feedback displays on both ETR and 1400 sets, emulate the PARTNER ACS R8 system.

· Integral SD card contains system files, and backup files. Automatic backup every 24 hours

· Up to 48 extensions

· Avaya ETR Telephone support

· Avaya 1400 Digital Telephone support

· Key System Functionality

· Embedded Voicemail

· SIP Trunking (up to 10 trunks)

· Supports the Essential Edition - PARTNER® Version Manager application.

· Supports the System Status Application

· Supports the System Monitor Application

· TAPI

· SMDR

· Supports DS16 Expansion Module (adds 16 additional digital station ports.) and Phone16 Expansion Module (adds

16 additional analog station ports)

· 10-party conferencing

· Supports loudspeaker connectivity via a combination card or one of the 2 built-in POTS port on other cards

· Includes 3 instances of SIP and Mobility.

· Call handling mode will change from key to PBX operation

The following features are pre-assigned:

· Last Number Redial

· Drop

· Recall (CO hook flash)

· Auto Line

· Selection – L1, L2, etc.

· Voice Mail Access, Each extension has voice mailbox assigned with Automatic Voice Mail Coverage turned on.

Control unit slot availability – (maximum of 4 of the following cards):

· Up to 2 Combination cards (each provides 6 DS ports; 2 POTS station ports; 4 POTS line ports; and 10 VCM
channels {supports up to 10 SIP lines})

· Up to 3 Essential Edition - PARTNER® Version ETR6 cards (each provides 6 ETR station ports)

· Up to 3 DS8 cards (each provides 8 digital station ports)

· Up to 3 Phone 8 cards (each provides 8 POTS station ports). Maximum of 3 since a Combination card; DS-8 or

ETR-6 must be present in system

· Up to 3 Phone 2 cards (each provides up to 2 POTS station ports). Maximum of 3 since a Combination card; DS-8
or ETR-6 must be present in system

· An ATM4 daughter card can be added to any ETR6 card or DS card, or Phone card increasing POTS line capacity.
(up to max 3)

· 1 PRI/T1 daughter card may be added to any ETR6 card or DS card or Phone card, increasing digital line capacity.

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- Issue 1a (30 January 2010)IP Office Essential Edition

2.2 Partner® Constraints

Max allowed in

system

IP Office Essential Edition - PARTNER®
Version Base Cards:

Phone 8 - Base

3

Phone 2 - Base

3

DS 8 - Base

3

ETR6 – Base

3

6DS+2POTS+VCM10 LE Combination

2

IP Office Essential Edition - PARTNER®
Version Daughter Cards:

ATM 4 Uni - daughter

3

PRI 1 Uni - daughter

1

IP Office Essential Edition - PARTNER®
Version Expansion Modules:

IP Office 500v2 PHONE 16

1

IP Office 500v2 DIGITAL STATION 16

1

System Overview: Partner® Constraints

Essential Edition - PARTNER® Version requires a presence of at least 1 ETR or Digital station to be used for TUI
administration. This needs the presence of at least 1 of the following cards:

· Comination Card

· DS8

· ETR-6

System capacity for the Essential Edition - PARTNER® Version is flexible and can use combinations of the following
hardware components:

Control unit (4 available slots – maximum of 4 of the following cards):

• Up to 2 Combination cards (each provides 6 DS ports; 2 POTS station ports; 4 POTS line ports; and supports
up to 10 SIP lines)

• Up to 3 ETR6 cards (each provides 6 ETR station ports)

• Up to 3 DS8 cards (each provides 8 digital station ports)

• Up to 3 Phone 8 cards (each provides 8 POTS station ports)
o Maximum of 3 because a combination card; DS-8 or ETR-6 must be present in system

• Up to 3 Phone 2 cards (each provides up to 2 POTS station ports)
o Maximum of 3 because a combination card; DS-8 or ETR-6 must be present in system

An ATM4 daughter card can be added to any ETR card or DS card, or Phone card increasing POTS line capacity. 1 PRI/T1
daughter card may be added to any ETR card or DS card or Phone card, increasing digital line capacity.

One expansion module may be added to the main control unit; providing additional growth capability. The supported
expansion modules are:

• DS16 Expansion Module (adds 16 additional digital station ports.)

• Phone 16 Expansion Module (adds 16 additional analog station ports)

Based on these configurations; an Essential Edition - PARTNER® Version may support up to 64 lines (1-PRI; 3 ATM4; up
to 10 SIP trunks) and up to 48 stations (Up to 18 ETR stations and/or 46 digital ports + 2 POTS). Maximum growth
capabilities are software blocked in the system.

Essential Edition - PARTNER® Version will support up to 10 SIP trunks, which can be assigned across multiple SIP service
providers.

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2.3 System Components

· IP Office 500v2 Control Unit

The control unit, holds the main configuration and performs
the routing and switching for telephone calls and data traffic.
The control unit includes LAN ports, slots for additional internal
cards and in some cases integral digital and analog phone
ports.

· SD Card
The IP Office 500v2 control unit uses the Avaya SD flash
memory card which has Essential Edition - PARTNER® Version
software and Embedded Voicemail already installed. Each
Avaya SD card has a unique serial number.

· IP Office 500 Base Cards

The control unit has slots for up to four base cards. These can
be used to add analog and digital extension ports.

· IP Office 500 Digital Station Base Card

· IP Office 500 ATM Combination Card

· IP Office 500v2 ETR6 Base Card

· IP Office 500 Analog Phone Base Card

· IP Office 500 VCM Base Card

· IP Office 500 4-Port Expansion Base Card

· IP Office 500 Trunk Daughter Cards

Some base cards can be fitted with a IP Office 500 daughter
card in order to support various types of trunk connections.

· IP Office 500 Analog Trunk Card

· IP Office 500 T1 Trunk Card

· IP Office 500 PRI Trunk Card

· IP Office 500 SIP Trunk Card

· IP Office 500 Combination Cards

These card are pre-paired base and daughter cards. They
provide 6 digital station ports, 2 analog phone ports and 4
analog trunks.

· IP Office 500 External Expansion Modules

Additional analog and digital extension ports can be added
using an IP Office 500 external expansion module.

· Only one Digital Station 16 or one Phone 16 module may be
used with Essential Edition - PARTNER® Version.

The following are typical components of an Essential Edition - PARTNER® Version system.

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System Overview: System Components

· Power Supplies

The IP Office 500 V2 control unit has an internal power supply
unit. Each external expansion module is supplied with an
external power supply unit. Additional power supply units may
also be required for IP phones and some phone add-ons.

· Power Cords

Depending on the locale, different power cords need to be
ordered for each control unit, external expansion module and
any phones or devices using external power supply units.

· Cables

The Essential Edition - PARTNER® Version is designed
primarily for connection to a structured cabling system using
CAT3 UTP cabling. This approach allows telephone and data
traffic to share the same wiring infrastructure and simplifies
equipment moves.

· Mounting Kits

The IP Office 500v2 control unit can be used free-standing,
with an external expansion module stacked above it. With
optional rack mounting kits, the control unit and external
expansion module can also be rack mounted. Alternatively
with an optional wall mounting kit the control unit can be wall
mounted.

· Surge Protectors and Barrier Boxes

Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment
may also be required in areas where the lightning risk is high.

· Phones

Essential Edition - PARTNER® Version systems support a
variety of Avaya digital and wireless phones plus analog
phones.

The IP Office 500v2 control unit has four front slots for IP Office 500

base cards. It has an internal power supply unit and uses a mandatory

dongle in the form of an SD Card plugged into a rear panel slot. It
includes a 2 port ethernet LAN switch (layer 3 managed) on the rear.

2.4 Control Unit

The base item of the Essential Edition - PARTNER® Version system is the system server or control unit. It stores the
system configuration and controls system operation. Essential Edition - PARTNER® Version uses the IP Office 500v2 R6.0
control unit or above.

A control unit can be customized by adding various internal cards such as trunk cards. external expansion modules can
be also be connected to add additional extension and trunk ports.

The following table summarizes the capacities of the control unit supported by Essential Edition - PARTNER® software.

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Feature

Provision

Control Unit Digital Station Ports

Up to 30

Control Unit Analog Phone Ports

Up to 26

Control Unit ETR Phone Ports

18

Embedded Voicemail Card

Integral WAN Port

Not used

External Expansion Ports

1

Audio In (MOH) Port

External O/P Switch Port

Conference Parties

10

Maximum Extension Capacity

48

Digital Phones only.

46

Analog Phones only.

42

ETR Phones only.

18

IP500 Trunk Daughter Cards

IP500 Analog trunks

12

IP500 PRI trunk channels

24

VCM Cards

IP500 VCM Cards

2**

Dimensions

Height x Width x Depth

73x445x365mm

2.9"x17.5"x14.4"

** Only supports VCM channels provided by fitting IP500 Combination cards.

2.5 SD Card

The Avaya SD card exercises central control over the Essential Edition - PARTNER® Version system and acts as the
License dongle for the control unit. The SD card is inserted into the System SD slot on the rear of the control unit.
Except during maintenance the System SD slot should contain an Avaya SD card at all times. The files on that card are
used when the system is started and the Feature Key serial number only present on Avaya cards is used for the licensing
of Essential Edition - PARTNER® Version features.

· The SD card stores system files, the system status application (SSA) and a voice mail application providing 2 channels
by default but can be licensed for up to 6 channels total.

· The system SD card is also used to store copies of core software binary files, configuration files and backups.

· Various commands within Manager interface enables the SD card contents to be backed up, restored or copied.

· The control unit has an Optional SD slot as well as the System SD slot. This Optional SD card slot can be used to

store occasional full copies of the System SD card. or as an additional memory card to or from which, files can be
copied. Non-Avaya cards can be used for this as long as they conform to the standard below:

SDHC minimum 4GB FAT32 format (Single partition, SDHC, class2+, FAT32, SPI & SD bus).

o

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System Overview: SD Card

The IP Office 500v2 control unit
has 4 slots to accomodate base
cards. Each base cards includes
an integral front panel with
ports for cable connections.

The slots are numbered 1 to 4
from left to right. Normally they
can be used in any order,
however if the capacity for a
particular type of card is
exceeded, the card in the
highest slot will be disabled.

IP Office 500 Analog Phone Base Card

This card has 12 RJ45 ports. The card is available in two variants,
providing 2 or 8 analog extension ports for the connection of analog
phones. The card can be fitted with an IP Office 500 daughter card
which then uses the additional 4 RJ45 ports for connections.

· This card accepts one IP Office 500 daughter card of any type.

· Maximum: 4 per control unit.

· When fitted with an IP Office 500 Analog Trunk daughter card, the

Phone 8 base card supports 1 power failure extension to trunk (loop­start only) connection.

· The analog extension ports do not include a ringing capacitor. Where
this is a requirement, connection should be via a Master socket
containing ringing capacitors.

IP Office 500 ATM Combination Card

This card provides 6 digital station ports (1-6), 2 analog extension
ports (7-8) and 4 analog trunk ports (9-12). The card also includes 10
VCM channels.

· This card has a pre-installed IP Office 500 ATM daughter card.

· Maximum: 2 combination cards per control unit.

· During power failure port 8 is connected to port 12.

IP Office ETR6 Base Card

This card is only supported in an IP500 V2 control unit running in
PARTNER® Version mode. It provides 6 ETR ports for connection of
ETR phones. 2 Analog extension ports are also provided for emergency
use only with an analog trunk card.

SD Card Removal
SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being
written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to

shutdown and restart an individual card or to shutdown the Essential Edition - PARTNER® Version system in order to

allow removal of an SD card. If the System SD card is removed, licensed features will continue operating for up to 2
hours.

2.6 Base Cards

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· The card can be fitted with an IP500 trunk daughter card which uses
the base card ports for trunk connection.

· Maximum: 3 per control unit.

· The analog phone ports do not include a ringing capacitor. Where

this is a requirement, connection should be via a Master socket
containing ringing capacitors.

· If fitted with an IP Office 500 Analog Trunk daughter card, during
power failure phone ports 7 and 8 are connected to analog trunk
port 12. However during normal operation analog phone ports 7 and
8 are not useable.

IP500 Digital Station Base Card

This card provides 8 DS (digital station) ports for the connection of
Avaya digital phones other than IP phones.

· The card can be fitted with an IP Office 500 trunk daughter card
which uses the base card ports for trunk connection.

· Maximum: 3 per control unit.

· 4400 Series phones (4406D, 4412D and 4424D) are not supported

on this card. They are supported on an external expansion module.

IP Office 500 daughter trunk cards can be fitted to IP Office 500
base cards to provide support for trunk. The daughter card uses the
physical ports provided on the front panel of the base card for cable
connection.

The addition of an IP Office 500 daughter card is supported on any
IP Office 500 base card except the IP Office 500 Legacy Card Carrier
base card.

For those base card that support daughter cards, there are no
restrictions on the combination of card types. However in systems
with both analog phone base cards and analog trunk daughter cards,
combining the two types is recommended as it then provides analog
power failure support for one trunk/extension.

Each daughter card is supplied two pre-fitted metal pillars and 3
plastic pillars. Two screws and washers for final attachment of the
metal pillars to the base card are also included.

IP Office 500 Analog Trunk Daughter Card

This card can be added to IP Office 500 base cards. It enables that
base card to then also support four analog loop-start trunks.

· When fitted to an IP Office 500 Analog Phone 8 base card, the
combination supports 1 power failure extension to trunk
(loop-start only) connection.

· Maximum: 2 per IP Office 500v2 control unit.

2.7 Trunk Cards

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System Overview: Trunk Cards

IP Office 500 PRI-U Trunk Daughter Card

This card can be added to an IP Office 500 base card. The card is a
universal card that can be configured in software for E1 PRI, T1
robbed bit, T1 PRI or E1R2. The card is available in single and dual
port variants.

· Maximum: 4 per IP Office 500v2 control unit.

· The IP Office 500 PRI-U card supports E1, T1 and E1-R2 PRI

modes. The Essential Edition - PARTNER® Version system
supports 8 unlicensed B-channels on each IP Office 500 PRI-U port
fitted. Additional B-channels, up to the capacity of ports installed
and PRI mode selected require IP Office 500 Universal PRI
(Additional Channels) licenses added to the configuration.
These additional channels consume the licenses based on which
additional channels are configured as in-service from port 9 of slot
1 upwards. D-channels are not affected by licensing.

RFRFCC

Description

2833 [7]

RTP Payload for DTMF digits, telephony tones and telephony signals.

3261 [8]

SIP Session Initiation Protocol.

3264 [11]

An Offer/Answer Model with Session Description Protocol (SDP).

3323 [14]

A Privacy Mechanism for SIP

3489 [18]

STUN - Simple Traversal of User Data gram Protocol (UDP) Through Network Address
Translators (NATs).

3824 [24]

Using E.164 Numbers with the Session Initiation Protocol (SIP).
E.164 is the ITU-T recommendation for international public telecommunication numbering plans.

2.8 SIP Cards

Essential Edition - PARTNER® Version supports both SIP trunks and SIP extensions. Because there is a wide variety of
SIP devices and interpretations of standards, Avaya cannot give any guarantees of support for all SIP extension devices
and features.

SIP Trunk Providers

Essential Edition - PARTNER® Version SIP trunks have been successfully tested with the following ITSP SIP providers.
This table of providers is a statement of fact and not any form of recommendation from Avaya, nor does it exclude other
service providers. Any details of the expected operation and service should be confirmed in writing with the individual
service provider.

The SIP Gate service does not support RFC2833 for the sending of DTMF tones. SIP Gate uses the alternate SIP INFO
method which is not supported by Essential Edition - PARTNER® Version.

Essential Edition - PARTNER® Version supports SIP trunks using UDP or TCP. For UDP SIP, STUN is supported for NAT
Firewall traversal. Otherwise use of a service provider supporting Session Border Control (SBC) is required. TURN,
sometimes used for TCP SIP traversal of NAT firewalls, is not supported.

The Essential Edition - PARTNER® Version implementation of SIP conforms to the following SIP RFCs.

2.9 External Expansion Module

This module can be used to add additional ports to a Essential Edition - PARTNER® Version system. Only one external
expansion unit is supported

· The external expansion module is supplied with a blue 1 meter (3'3'') expansion interconnect cable. This cable
must be used when connecting to expansion ports on the rear of a control unit.

Each module uses an external power supply unit supplied with the module. A locale specific power cord for the PSU must
be ordered separately.

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· IP Office 500 Digital Station Module
Provides an additional 16 DS ports for supported Avaya digital

phones.

· IP Office 500 Phone Module
Provides an additional 16 PHONE ports for analog phones.

2.10 Supported Phones

Essential Edition - PARTNER® Version supports the following phones and phone add-ons. Availability may be subject to
local restrictions.

· ETR 34, 18, 6, 34D, 18D, 6D,

· 3910, 3920

· 1403, 1408 1416

· All POTS telephones

· BM32 Buttons

· Digital station connects to the Essential Edition - PARTNER® Version via a DS port.

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System Overview: Dial Plan

0

Dial Physical Extn [1st Port]

10-57

Station extensions

610-657

Directed call pickup

661-664

Group call pickup (pickup groups 1-4)

6801-6864

Directed line pickup

70

Loudspeaker Page

71-74

Group calling (calling groups 1-4)

76

Modem (RAS port)

771-776

Hunt group (hunt groups 1-6)

777

Voicemail Collect

778

Remote Voicemail access

7801

Auto Attendant access

7811

Record Auto Attendant Morning Greeting

7821

Record Auto Attendant Afternoon Greeting

7831

Record Auto Attendant Evening Greeting

7841

Record Auto Attendant Menu Greeting

7851

Record Auto Attendant Out of Hours Greeting

801-864

Idle line pickup

9

Dial access to Idle Line Preference

*

Voice signal (Intercom only)

*70

Loudspeaker Page + Page Calling Group 1

77901 ­77999

Mobility Features

2.11 Dial Plan

Essential Edition - PARTNER® Version has a fixed 2-digit dial plan. The extensions are numbered from 10 to 57 which
constitutes a 2 digit dial plan. Short codes are used to access the different features:

· 6 – Call Pickup

· 66 – Group Call Pickup

· 68 – Directed Line Pickup

· 7 – Group access

· 8 – Idle Line Pickup

The dial plan below identifies the valid digit sequences that can be dialled from Essential Edition - PARTNER® Version:

2.12 Core Software & BIN Files

Each IP Office 500v2 control unit and expansion module contains and runs its own part of the IP Office core software.
These parts take the form of .bin files (binary files).

The Essential Edition - PARTNER® Version control unit is supplied with a base level of IP Office software that acts as a
software loader for upgrading the unit to the required software level. This software loader supports the LAN connection
necessary for local PC to IP Office upgrade. See IP Office Manager Essential Edition - PARTNER® Version Administrator

User Guide.

The .bin files for each IP Office software level are included on the Essential Edition - PARTNER® Version SD Card for that
software level. They are installed from that SD as part of the Essential Edition - PARTNER® Version Manager application.
Manager can then be used to upgrade the .bin files loaded in the modules within a system.

Updated sets of software and bin files may also be made available through the Avaya support web site. See Web Sites.

· Software Level
The IP Office core software level is expressed in the form X.Y(Z), for example 2.1(27), where X is the major software
level, Y is the minor level and Z is the build number.

The following rules apply to the core software level used by modules within an Essential Edition - PARTNER® Version
system and between linked IP Office systems.

· All modules within an Essential Edition - PARTNER® Version should run the same level of core software. Doing
otherwise will lead to incorrect operation of the system.

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Upgrading

Power Cord Type

Power Outlet Plug Type

Locales

Part
number

Earthed Power Cords (IEC60320 C13)

Control Units

· IP Office 500.

IP Office 500 External Expansion Modules

· Digital Station 16.

· Phone 16.

NEMA5-15P / CS22.2 No.42

North, Central
and South
America.

700289770

NEMA1-15

North, Central
and South
America.

700213390

Upgrading is performed using the Upgrade Wizard tool within the Essential Edition - PARTNER® Version Manager

application (File | Advanced | Upgrade). It displays the systems it can detect, their existing software level and the
levels it has available.

· Check IP Office Technical Bulletins
Whenever upgrading check the latest IP Office Technical Bulletins for the various IP Office software releases involved
before proceeding. These may contain information relating to changes that occurred after this document was
completed. Bulletins are available from http://support.avaya.com.

· Multi-Stage Upgrades
The upgrade path may require several intermediate upgrades. Skipping an intermediate level may lead to incorrect
system operation and configuration corruption. Multi-stage upgrades are only necessary for control units. External
expansion modules can be upgraded directly between any two levels supported by the module.

2.13 Power Supplies

Each control unit and expansion module has an internal power supply unit that requires a switched power outlet socket
rated at 110-240V ac, 50-60Hz. Connection from that power outlet socket requires an appropriate locale specific power
cord which is not supplied with the unit and must be ordered separately.

External expansion modules are supplied with an external power supply unit (PSU). These external power supply units
include an integral 1.5 meter lead for connection to the control unit or expansion module. A power cord for connection
from the PSU to the power outlet is not included as this varies by locale. The appropriate power cord must be ordered
separately or sourced locally.

Power cords must not be attached to the building surface or run through walls, ceilings, floors and similar openings.
Installation measures must be taken to prevent physical damage to the power supply cord, including proper routing of
the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a
socket outlet.

For locales not detailed below an appropriate power cord must be obtained locally.

2.13.1 Power Supply Backup

The use of an Uninterrupted Power Supply (UPS) with any telephone system is recommended. Even at sites that rarely
lose electrical power, that power may occasionally have to be switched off for maintenance of other equipment. In
addition, most UPSs also provide an element of power conditioning, reducing spikes and surges.

The capacity of UPS systems and the total equipment load the UPS is expected to support are usually quoted in VA.
Where equipment load is quoted in Watts, multiply by 1.4 to get the VA load.

The calculation of how much UPS capacity is required depends on several choices.

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System Overview: Power Supplies

Typical IP Office System

VA

IP Office System

230

Individual Equipment

VA

Phone 8 Module

17

Typical Server PC

600

Typical Desktop PC

400

Mid Span PSU - 6 ports

150

Mid Span PSU - 12/24 ports

300

· What equipment to place on the UPS?
Remember to include server PCs such as the voicemail. It is recommended that the total load on a new UPS is never
greater than 75% capacity, thus allowing for future equipment.

· How many minutes of UPS support is required?

Actual UPS runtime is variable, it depends on what percentage of the UPSs capacity the total equipment load
represents. For example, a 1000VA capacity UPS may only support a 1000VA (100%) load for 5 minutes. This
relationship is not linear, the same UPS would support a 500VA (50%) load for 16 minutes. Therefore the lower the
percentage of capacity used, the increasingly longer the UPS runtime, typically up to 8 hours maximum. Remember
also that for most UPSs the ratio of discharge to full recharge time is 1:10.

· How many output sockets does the UPS provide?

Multiple UPS units may be required to ensure that every item of supported equipment has its own supply socket.

The web site http://powerquality.eaton.com/AVAYA/default.asp?cx=101 provides a calculator into which you can enter
the equipment you want supported on a UPS. It will then display various UPS options. The site uses VA values for typical
IP Office systems. However, if more specific values are required for a particular system, the table below can be used to
enter values.

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Chapter 3.

Installing PARTNER®

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3. Installing PARTNER®

This section is intended to assist with the installation of the core components of an Essential Edition - PARTNER® Version
telephone system. It describes those components and factors that should be considered for an installation.

· The Essential Edition - PARTNER® Version is a converged voice and data communications system. It should therefore
only be installed by persons with telephony and IP data network experience.

· Installers must be trained on IP Office systems. Through its Avaya University (http://www.avaya-learning.com), Avaya
provides a range of training courses including specific IP Office Essential Edition - PARTNER® Version implementation
and installation training. It also provides certification schemes for installers to achieve various levels of IP Office
accreditation. See Training.

· It is the installer’s responsibility to ensure that all installation work is done in accordance with local and national
regulations and requirements. It is also their responsibility to accurately establish the customer’s requirements before
installation and to ensure that the installation meets those requirements.

· You should read and understand this documentation before installation. You should also obtain and read the Avaya
Technical Bulletins relevant to recent Essential Edition - PARTNER® Version software and hardware releases to ensure
that you are familiar with any changes to the equipment and software.

Quick installation instructions are contained in a separate document.

3.1 IP Office Manager

Installation and maintenance of Essential Edition - PARTNER® Version can be performed through telephone system TUI
commands described in the Avaya IP Office Essential Edition - PARTNER® Version Admin Guide. However the Manager
application provides a comprehensive and easy to use interface for installation and maintenance.

The IP Office Essential Edition - PARTNER® Version Admin Tool (Manager) is an application for viewing and editing an IP
Office system configuration. It is a tool meant primarily for system installers and maintainers. Manager runs on a
Windows PC and connects to the Essential Edition - PARTNER® Version control unit via the Ethernet LAN connection.

Office manager can be used to prepare user lists, permissions, group memberships and other administration tasks on the
telephone system. Manager has its own Administrator User Manual containing comprehensive user instructions.

· CAUTION - Password Change Required
New IP Office systems use default security settings. These settings must be changed to make the system secure.
As a minimum, you should change the default Remote/Administrator Password. Failure to do so will render
the Essential Edition - PARTNER® Version system potentially insecure.

· IMPORTANT
Manager is an off-line editor. It receives a copy of the current configuration settings for the Essential Edition ­PARTNER® Version system, from the control unit SD Card. Changes may be made to that copy and it is then sent
back to the SD Card for those changes to become active. This means that changes to the active configuration in
the system that occur between Manager receiving and sending back the copy may be overwritten. For example
this may affect changes made by users through their phone or voicemail mailbox after the copy of the
configuration is received by Manager.

Manager is part of the IP Office Admin suite of programs. It is important to note that the software level of IP Office
Manager application is 2 higher than the software level of the IP Office system core software with which it is released. For
example IP Office Manager 8.0 is released with IP Office 6.0 core software.

When IP Office Manager is used with Essential Edition - PARTNER® Version, the PC running Manager is connected directly
to the IP Office control unit being installed or updated. IP Office Manager detects that a PARTNER® Version is present
and automatically starts in its Simplified mode designed to manage Essential Edition - PARTNER® Version.

It is important to note that the software level of IP Office Manager application is 2 higher than the software level of
the IP Office system core software with which it is released. For example IP Office Manager 8.0 was released with IP
Office 6.0 core software.

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Installing PARTNER®: Getting Started

Objective - To check that the correct equipment has been supplied and

that no damage has occurred during transit.

Use the following procedure when unpacking any equipment supplied by
Avaya or an Avaya reseller or distributor.

Information Required

· Equipment Checklist.
Draw up an installation checklist of the parts and equipment
expected.

3.2 Getting Started

This section describes tasks that must be planned and executed before commencing installation of Essential Edition ­PARTNER® Version.

3.2.1 Unpacking

Procedure

· Check for Package Damage.
Before unpacking any equipment, check for any signs of damage that may have occurred during transit. If any
damage exists bring it to the attention of the carrier.

· Check the Correct Parts Have Been Delivered.

Check all cartons against the packing slip and ensure that you have the correct items. Report any errors or
omissions to the equipment supplier.

· Retain All Packaging and Documentation.

While unpacking the equipment, retain all the packaging material. Fault returns are accepted only if repackaged in
the original packaging. If performing a staged installation, the original packaging will also assist when repacking
equipment to be moved to the final install site.

· Ensure that Anti-Static Protection Measures are Observed.

Ensure that anti-static protection measures are observed at all times when handling equipment with exposed
electrical circuit boards.

· Check All Parts.

Visually inspect each item and check that all the necessary documentation and accessory items have been
included. Report any errors or omissions to the dealer who supplied the equipment.

· Check All Documentation.

Ensure that you read and retain any documentation included with the equipment.

3.2.2 Environmental Requirements

Before you begin the physical installation of the system, you must check that all environmental factors are within the
acceptable ranges. The planned location must meet the following requirements. If installing into a rack system, these are
requirements for within the rack:

· Temperature: 0°C to 40°C / 32°F to 104°F.

· Humidity: 10% to 95% non-condensing.

· Check there are no flammable materials in the area.

· Check there is no possibility of flooding.

· Check that no other machinery or equipment needs to be moved first.

· Check that it is not an excessively dusty atmosphere.

· Check that the area is unlikely to suffer rapid changes in temperature and humidity.

· Check for the proximity of strong magnetic fields, sources of radio frequency and other electrical interference.

· Check there are no corrosive chemicals or gasses.

· Check there is no excessive vibration or potential of excessive vibration, especially of any mounting surface.

· Check that where telephones are installed in another building, that the appropriate protectors and protective

grounds are fitted (see Out of Building Telephone Installation).

· Check there is suitable lighting for installation, system programming and future maintenance.

· Check that there is sufficient working space for installation and future maintenance.

· Ensure that likely activities near the system will not cause any problems, e.g. access to and maintenance of any

other equipment in the area.

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