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IP Office Basic Edition T7100
User Manual
44 pgs874.3 Kb0

Avaya IP Office Basic Edition T7100, M7100 User Manual

- Issue 4a - (14 June 2012)
Quick Mode T7100 Phone User Guide
IP Office Basic Edition
Quick Mode T7100 Phone User Guide Page 2
- Issue 4a (14 June 2012)IP Office Basic Edition
© 2012 AVAYA All Rights Reserved.
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Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support
Quick Mode T7100 Phone User Guide Page 3
- Issue 4a (14 June 2012)IP Office Basic Edition
Contents
Contents
T7100 Telephone1.
..................................................................... 81.1 Which Telephone System?
..................................................................... 91.2 Programmable Buttons
..................................................................... 101.3 Virtual Call Appearances
..................................................................... 111.4 Dialing Codes
..................................................................... 121.5 Feature Codes
Call Handling2.
..................................................................... 162.1 Making Calls
............................................................................ 162.1.1 Making Internal Calls
............................................................................ 162.1.2 Making External Calls
............................................................................ 162.1.3 Redial
............................................................................ 162.1.4 Making Page or Direct Calls
..................................................................... 182.2 Answering Calls
............................................................................ 182.2.1 Answering a Page Call
............................................................................ 182.2.2 Call Pickup
..................................................................... 202.3 Speed Dialing
............................................................................ 202.3.1 Personal Speed Dials
............................................................................ 202.3.2 System Speed Dials
..................................................................... 202.4 Adjusting the Volume
..................................................................... 202.5 Holding Calls
..................................................................... 202.6 Parking Calls
..................................................................... 222.7 Transferring Calls
............................................................................ 222.7.1 Voice Mailbox Transfer
..................................................................... 232.8 Conferencing Calls
..................................................................... 242.9 Joining Calls
Other Features3.
..................................................................... 263.1 Forwarding Calls
..................................................................... 263.2 Call Coverage
..................................................................... 273.3 Locking Your Extension
..................................................................... 273.4 Account Codes
..................................................................... 273.5 Do Not Disturb
Using Voicemail4.
..................................................................... 314.1 Voicemail Coverage On/Off
Phone Settings5.
..................................................................... 365.1 Naming Your Extension
..................................................................... 365.2 Contrast
..................................................................... 365.3 Ringer Volume
..................................................................... 365.4 Button Programming
...............................................................................41Index
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- Issue 4a (14 June 2012)IP Office Basic Edition
T7100 Telephone
Chapter 1.
Quick Mode T7100 Phone User Guide Page 7
- Issue 4a (14 June 2012)IP Office Basic Edition
T7100 Telephone:
1. T7100 Telephone
This guide covers operation of a T7100 phone on an IP Office Basic Edition - Quick Mode phone system.
Quick Mode T7100 Phone User Guide Page 8
- Issue 4a (14 June 2012)IP Office Basic Edition
1.1 Which Telephone System?
The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office Basic Edition - Quick Mode.
To check what system you are one, press Feature 9*80. If your system is a IP Office Basic Edition - Quick Mode system. Instead the display will show the software level the system is using. If you hear an error tone, contact your system administrator to obtain the appropriate T7100 user guide
Quick Mode T7100 Phone User Guide Page 9
- Issue 4a (14 June 2012)IP Office Basic Edition
T7100 Telephone: Which Telephone System?
1.2 Programmable Buttons
Your phone has a programmable button to which the system administrator can assign a button function.
The phone system can also operate in one of two modes; key system mode or PBX system mode. Your system administrator will confirm the mode being used by your system. The mode being used automatically sets the role of some of the programmable buttons on your phone.
Key System Mode
· Intercom Buttons The first two programmable buttons are set as Intercom buttons and cannot be changed. These buttons are used to make and receive internal calls.
· Line Appearance Buttons Some additional buttons are set as line buttons by your system administrator. These buttons are used to make and receive external calls. Your system administrator can adjust the number of line appearance buttons on your phone and which lines they represent.
· Other Buttons Any remaining buttons can be programmed for a range of features. This is done by your system administrator or by yourself through the phone's menus. For more information refer to the Quick Mode Phone Base Administration manual.
PBX System Mode
· Call Appearance Buttons For a system in PBX system mode, the first three programmable buttons are set call appearance buttons. These buttons are used to make and receive internal and external calls.
· Line Appearance Buttons Your system administrator can assign the some buttons as line appearance buttons if required. This allows you to make and answer calls on a specific line if required.
· Other Buttons Any remaining buttons can be programmed for a range of features. This is done by your system administrator or by yourself through the phone's menus. For more information refer to the Quick Mode Phone Base Administration manual.
T7100 Phone Buttons
Display
Feature
Release
Hold12345604789*0#–
Volume
+
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- Issue 4a (14 June 2012)IP Office Basic Edition
1.3 Virtual Call Appearances
This phone uses virtual intercom/call appearance buttons. Each such button assigned to your phone by the system administrator represents a call that you can make or answer. While you can only be connected to one call at any time, you can easily switch between it and your other virtual call appearances by using the Hold button.
Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all your virtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if set, else go to voicemail is available or else just get busy indication.
Virtual Call Appearance Usage
When you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and can make a call. This uses one of your virtual call appearance.
With a call connected:
· If another call arrives on another virtual call appearance, you will hear a call waiting tone. Your phone's display will switch between details of the current and the waiting caller.
· If you press Hold, the connected call is placed on hold and one of the following occurs, in the order listed.
1.
If you have a call waiting, that call is answered.
2.
If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a call or to use short codes that may affect the held or waiting calls.
3.
If you have a call on hold, that call is reconnected.
· You can press Hold again to cycle through the options above.
· If you press Release or replace the handset (go on-hook) during a call, the current call is ended and your
phone returns to idle. If there is a waiting call, it starts ringing. You can answer the call by lifting the handset again or pressing Hold.
With the phone idle:
When you lift the handset, the following may occur in the order listed:
· The first alerting call appearance is answered if any.
· The first free call appearance available is seized and you hear dial tone to make a call.
· You can press Hold to switch between virtual call appearances. This will answer or retrieve any call on next
virtual call appearance or else play dial tone to make a call.
With the phone idle but a call alerting:
· Going off-hook or pressing Hold will answer the call.
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- Issue 4a (14 June 2012)IP Office Basic Edition
T7100 Telephone: Virtual Call Appearances
1.4 Dialing Codes
The following features can be used by dialing the appropriate number.
Feature
Dial
Summary
Call Pickup
6 <Extension Number>
Answer the longest waiting call ringing at an extension.
Group Pickup
66 <Pickup Group>
Answer the longest waiting call ringing any extension that is a member of the pickup group (1 to 4) selected.
Idle Line Pickup
8 <Line Number>
Seize the specified line if it is idle and then make a call using that line.
Active Line Pickup
68 <Line Number>
Answer or seize the call on the specified line.
Loudspeaker Paging
70
Page the loudspeaker device attached to the system.
Simultaneous Paging
*70
Page both the loudspeaker device attached to the system and the extensions in calling group 71.
Group Calling – Ring
7 <Calling Group>
Call the available extensions in one of the calling groups (1 to 4). If your system is running in PBX mode, an additional calling group 5 also exists.
Group Calling – Page
*7 <Calling Group>
Page the available extensions in one of the calling groups (1 to
4). If your system is running in PBX mode, an additional calling group 5 also exists.
Group Hunting – Ring
77 <Hunt Group>
Call the available extensions in one of the hunt groups (1 to 6).
Group Hunting – Page
*77 <Hunt Group>
Page the first available extension in one of the hunt groups (1 to
6).
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- Issue 4a (14 June 2012)IP Office Basic Edition
1.5 Feature Codes
The following feature codes can be dialed after pressing Feature. Many of these features can also be assigned to
programmable buttons .
· Account Code Entry : Feature 900 This function allows you to enter an account code prior to making a call or during a call.
· Call Forwarding : Feature 4 This function allows you to redirect all your calls to another number. If the system administrator has configured your for Remote Call Forwarding, you can forward calls externally by specifying a personal speed dial as the destination.
· Caller ID Inspect: Feature 811 This function allows you to see the caller ID of a call on another line without interrupting the current call to which you are connected.
· Caller Name Display: Feature 933 This function allows you to swap the display of caller ID name and number information on the phone.
· Call Log: Feature 812 This function allows you to view the phone system's call log of all caller IDs of calls received by the system. To use this you must be one of the three extensions configured for call ID logging by your system administrator.
· Conference: Feature 3 Turn the current call and held call into a conference call. The held call can be an existing conference to which you want to add another call.
· Conference Drop : Feature 934 This function allows you to select and drop a call from a conference.
· Contact Closure 1: Feature 9*41 This function you to operate the system's contact closure 1 connection which might, for example, be connected to a door control. To use this, you must be a member of the system's contact closure group.
· Contact Closure 2: Feature 9*42 This function you to operate the system's contact closure 2 connection. To use this, you must be a member of the system's contact closure group.
· Do Not Disturb : Feature 85 This function allows you to switch do not disturb on or off.
· Last Number Redial : Feature 5 This function allows you to redial the last external number dialed.
· Personal Speed Dial : Feature *480 to *499 Dial the selected personal speed dial number.
· Transfer : Feature 70 Put your current call on hold and make an transfer enquiry call to the number entered. To complete the transfer dial the code again.
· Recall: Feature 71 This function allows you to send a recall or hook flash signal.
· Saved Number Redial: Feature 67 This function allows you to save the number dialed during a call and to redial that number when idle. This can be used when the number dialed does not answer.
· Serial Number: Feature 9*82 Displays the feature key number of the System SD card. This is the number used for validation of licenses entered into the system configuration.
· Station Lock : Feature 936 This function allows you to lock and unlock your extension from being used to make calls. When selected, you are prompted to enter a four digit code after which the extension is locked. If the extension is already locked, use of this function prompts for reentry of the four digit code to unlock the extension.
· Station Unlock : Feature 937 This function can only be used by the first two extensions in the system. It allows the user to unlock any extension without needing to know the code that was used to lock that extension.
· System Version: Feature 9*80 Displays the core software level that the system is running.
· System IP Address: Feature 9*81 Displays the IP address of the systems LAN port.
· System Speed Dial : Feature 0600 to 0699 Dial the selected system speed dial.
36
27
26
23
27
16
20
22
27
27
20
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- Issue 4a (14 June 2012)IP Office Basic Edition
T7100 Telephone: Feature Codes
· VMS Mailbox Transfer : Feature 986 This function allows you to transfer your current call to another extension's mailbox. Your current call is put on hold and you enter the target extension number to indicate the mailbox required.
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