Avaya IP Office and BCM 6.0 SIP Configuration manual

IP Office 7.0 and BCM 6.0 – SIP
Interoperability Configuration Notes

Abstract: This document provides information on how to configure a network solution with IP Office 7.0 and
BCM 6.0 using SIP trunks.

© 2011 Avaya
All rights reserved.

BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

Document Publication History

Issue Date Status Author(s) Change Summary

1.0 April 19, 2011 Final R. Appleton,
A.Celer

Initial version of the document

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BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

Table of Contents

DOCUMENT PUBLICATION HISTORY.........................................................................................................................................2

TABLE OF CONTENTS...........................................................................................................................................................3

1.0 OVERVIEW.........................................................................................................................................................................4

1.1 CAPABILITIES.....................................................................................................................................................................4

1.2 EXCLUSIONS.......................................................................................................................................................................4

1.3 KNOWN ISSUES...................................................................................................................................................................5

1.3.1 CFAC to remote endpoint..........................................................................................................................................5

1.3.2 Blind Transfer to Originating switch.........................................................................................................................5

1.3.3 Blind Transfer to remote switch.................................................................................................................................5

1.3.4 Consult Transfer To Originating switch....................................................................................................................6

1.3.5 Consult Transfer To Remote switch...........................................................................................................................6

1.4 NETWORK DIAGRAM..........................................................................................................................................................7

2.0 CONFIGURATION GUIDE...............................................................................................................................................8

2.1 IP OFFICE SOFTWARE VERSIONS........................................................................................................................................8

2.2 BCM SOFTWARE VERSIONS...............................................................................................................................................8

2.3 PROVISIONING SIP TRUNKS ON IP OFFICE..........................................................................................................................8

2.3.1 IP Office SIP Trunk Keycodes...................................................................................................................................9

2.3.2 IP Office SIP Line....................................................................................................................................................10

2.3.3 IP Office SIP Line Transport...................................................................................................................................11

2.3.4 IP Office SIP Line SIP URI......................................................................................................................................12

2.3.5 IP Office SIP Line VoIP...........................................................................................................................................13

2.3.6 IP Office LAN1 VoIP ...............................................................................................................................................14

2.3.7 IP Office Short Code................................................................................................................................................15

2.3.8 IP Office Incoming Call Route.................................................................................................................................16

2.3.9 IP Office Incoming Call Route Destination.............................................................................................................17

2.3.10 IP Office System Telephony...................................................................................................................................18

2.4 PROVISIONING SIP TRUNKS ON BCM...............................................................................................................................19

2.4.1 BCM SIP Trunk Keycodes.......................................................................................................................................19

2.4.2 BCM Business Name................................................................................................................................................19

2.4.3 BCM Trunk Routes...................................................................................................................................................20

2.4.4 BCM Destination Codes..........................................................................................................................................21

2.4.5 BCM Public Networking..........................................................................................................................................22

2.4.6 BCM SIP Trunks General Settings ..........................................................................................................................23

2.4.7 BCM SIP Trunks Public Account Basic...................................................................................................................23

2.4.8 BCM SIP Trunks Public Account Advanced............................................................................................................24

2.4.9 BCM SIP Trunks Public Routing Table...................................................................................................................24

2.4.10 BCM SIP Trunks Media Parameters.....................................................................................................................25

2.4.11 BCM Set Line Assignments....................................................................................................................................26

2.4.12 BCM Set Line Pool Access.....................................................................................................................................27

3.0 REFERENCES...................................................................................................................................................................28

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BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

1.0 Overview

1.1 Capabilities

This document provides a description of the solution where a network of BCMs is connected to a
network of IP Offices. In this configuration single BCM is connected to a single IP Office using SIP
trunks.

• Basic Call:

Basic Call Completion
Handling of busy called party
DTMF and ring-back tone
Hold and Retrieve on both ends
Call Waiting presentation
Called Number display
Calling number and name display
Abandoned call

• Call Redirection (at node level - no network optimization):

Call Forward
Call Transfer (blind and consultative)
Call Redirection, including call redirect to voicemail

• Conferencing

3-party and multi party conferencing

• FAX

• Tandem call

• Privacy-Name and Number Blocking

1.2 Exclusions

The following was not tested since it is not supported:

• BCM users using IP Office voicemail system

• IP Office users using BCM voicemail system

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BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

1.3 Known Issues

1.3.1 CFAC to remote endpoint

Test Procedure

1. Called party has CFAC to remote set on the other switch(originating switch)

2. Caller calls called party on remote switch

3. Verify ringing on the forwarded destination

4. Verify displays on both sets

5. Answer the call at the forwarded destination and verify 2-way audio

6. Hang up the call and verify successful call termination

25 - 30 seconds later, set C drops the call
Set A still shows the call as live (timer is still going and icon is lit)

1.3.2 Blind Transfer to Originating switch

The target of the of the transfer will display the external line that the call is on and not the set on the other end
and the transferee will display the set that did the transfer and not the target, even after the transfer is
complete.

BCM IP Office
Set A Set B Set C
|------------------------Originate------------------------Æ|
|Å----------------------Accept--------------------------Æ|
|Å----Transfer-----Æ| |
| |Å----------Call establish-----Æ|
Display of Set B is the line number that the call is on and the display of Set C is of the originator, Set A.

1.3.3 Blind Transfer to remote switch

Display appears to not function correctly. If Set A on BCM calls Set B on IP Office and then IP Office
transfers to Set C on BCM, then hangs up. When Set C answers call, both Set A and Set C have their display
appearing as though they are both connected to Set B who has since exited the call.

BCM IP Office
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BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

Set A Set B Set C
|------------------------Originate------------------------Æ|
|Å----------------------Accept--------------------------Æ|
| |Å--------------Transfer------Æ|
|Å---Call establish Æ|
Display of both Set A and Set B is that it is connected with Set C

Same display problem appears if both Set A and Set B are on IP Office and Set C is on BCM.

1.3.4 Consult Transfer To Originating switch

Note: same display note as in test case 1.3.2

1.3.5 Consult Transfer To Remote switch

Note: Same display note as in test case 1.3.3

,

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BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

1.4 Network Diagram

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BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

2.0 Configuration Guide

2.1 IP Office Software Versions

o IP Office 7.0 release

2.2 BCM Software Versions

This Solution Configuration Guide is applicable to the following BCM Releases:

• BCM50 rls 6.0 with the latest SU

• BCM450 Rls 6.0 with the latest SU

2.3 Provisioning SIP trunks on IP Office

This is only a representative configuration. For more detailed explanations, please refer to the IP Office SIP
trunking guide.

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BCM 6.0 and IP Office 7.0 SIP Trunking Configuration Notes

2.3.1 IP Office SIP Trunk Keycodes

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