Avaya IP Office 9504 User Manual
Your 9504 Telephone
The IP Office supports the 9504 telephones.
IP Office 9504 Telephone
Quick Guide
The phone supports 12 programmable call appearance/feature buttons. The labels for these are displayed in the main
display and can be controlled by the adjacent buttons.
Functions can be assigned to the phone's call appearance/feature buttons by your system administrator or by yourself
using self-administration. However, you cannot replace call appearance buttons set by your system maintainer. There are
features that the system maintainer can set that are not available to you to assign.
More Information
Go to www.avaya.com/support for latest support information, including user guide, installation and maintenance guide,
interactive document and software downloads.
9504 Phone Quick Guide Page 1
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Making Calls
If you are not already on a call, just dial the number. The first available appearance button is used for the call.
Alternatively, press a specific appearance button in order to make a call using that button.
Set a Callback
If the call is to an internal user and they do not answer, you can press CallBack and end the call attempt. When the user
ends their current or next call, the system will call you and, when you answer, automatically make another call attempt
to the user.
Calling a Person from the Contacts List
You can use any directory contact to make a call. You can also use the directory in any function where Dir is displayed.
1.Press the
2.Use the left/right keys to select the type of directory entries you want displayed; External, Users, Groups,
Personal (Your own personal directory contacts) or All.
3.Use the up/down keys to scroll through the list or start dialing the name you want to find to display matching
entries. If you dial a name, to return to the full list, press Clear.
4.To view more details of the highlighted name, press Details. To return to the directory press List.
5.When the required entry is highlighted, press Call or press the button next to the name.
Redialling a Previous Number
1.Press Redial. Use the
2.Press Call to call the number displayed in the call record.
CONTACTS key. The directory menu is displayed.
up/down arrow keys to scroll through your 10 most recent outgoing calls.
Answering Calls
A slow flashing appearance button indicates an alerting call. This may also be accompanied by ringing and by the
message lamp flashing. If you are currently not on a call:
· To quiet the ringing, press Ignore. The call will still continue alerting visually.
· To redirect the call to your mailbox, press To VM if shown.
· To answer the call using the handset, lift the handset.
· To answer the call handsfree, press the
· To answer the call on a headset, press the HEADSET key.
Once you have answered the call, you can switch between different talk modes:
· To switch to using the handset, simply lift the handset.
· To switch to handsfree, press the SPEAKER key. If you were using the handset you can now replace it.
· To switch to headset mode, press the HEADSET key. If you were using the handset you can now replace it.
· Pressing the call's appearance key or any other appearance key will put the call on hold.
Answering Another Call
If you are already on a call, answering a new call automatically puts the existing call on hold.
· To answer the call, press the appearance button. Your existing call is put on hold.
· Alternatively, using the
want to apply; Answer, To VM, Ignore or Drop.
up/down keys, scroll the display highlight the waiting call and select the action you
Divert a Call to Voicemail
You can transfer a call targeted at you directly to your voicemail mailbox.
1.If the call is not the currently highlighted call on the display, use the
2.Press To VM. The call is redirected to your mailbox.
SPEAKER key.
up/down keys to highlight it.
Quiet a Ringing Call
You can quiet the ringer of a currently alerting call. The call will continue alerting visually but with no audible ring.
1.If the call is not the currently highlighted call on the display, use the
2.Press Ignore.
9504 Phone Quick Guide Page 2
up/down keys to highlight it.
Issue 02a (12/19/2011)IP Office
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