Avaya IP Office 8.1 Product Description

15-601041 Issue 26.k.- (16 August 2012 - 08:17)

Product Description

IP Office 8.1

Product Description IP Office 8.1

Page 2

Issue 26.k.- (16 August 2012)

© 2012 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Link Disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License Type(s): Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at: http://support.avaya.com/ThirdPartyLicense/ Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: [email protected]. For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support). Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions. Unless otherwise provided in this document, marks identified by “®,” “™” and “SM” are registered marks, trademarks and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Documentation information For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/). Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1 800 242 2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.

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Contents

1. Introduction

................................................................ 6Avaya IP Office

................................................................ 9What's New in IP Office Release 8.1

................................................................ 10Voice Communication Solution Features

................................................................ 11Data Communication Solution Features

................................................................ 12Applications Platform Features

................................................................ 13Management Tools

................................................................ 14Scalable Platform

................................................................ 14Telephone Options

................................................................ 14Application and Feature Licensing

................................................................ 14Country Availability

2. IP Office Basic Edition PARTNER® Mode

................................................................ 20Hardware

................................................................ 22Telephones

................................................................ 29System Administration

................................................................ 32System Features

3. IP Office Basic Edition Norstar® Mode

................................................................ 51Hardware

................................................................ 53Telephones

................................................................ 57System Administration

................................................................ 60System Features

4. IP Office Server Edition

................................................................ 77Mid-market Overview

................................................................ 77IP Office Solution Overview

................................................................ 81IP Office Key Components

................................................................ 81IP Office Deployment Options

................................................................ 82IP Office Scalability

................................................................ 82IP Office Resiliency

................................................................ 84IP Office Centralized Licensing

................................................................ 86IP Office Centralized Management

................................................................ 87Documentation, Training, and Localization

................................................................ 89Serviceability

5. IP Office 500 Platform

................................................................ 91IP Office 500 Control Unit

................................................................ 93IP500 Base Cards

................................................................ 98IP500 Trunk Cards

................................................................ 102External Expansion Modules

6. Telephones

................................................................ 1099600 Series IP Telephones

................................................................ 125B100 Conference Telephones

................................................................ 1319504 and 9508 Digital Telephones

................................................................ 134

1600 Series IP Telephones and 1400 Series Digital Telephones

................................................................ 142T3 Telephones

................................................................ 146Wireless Phone Solutions

................................................................ 187Other Phones Supported

................................................................ 216Analog Telephones

................................................................ 222Headsets

................................................................ 223Summary

7. Features and Call Handling

................................................................ 228Basic Call Handling

................................................................ 232Advanced Call Handling

................................................................ 238Key and Lamp Operation

................................................................ 240Outbound Call Handling Features

................................................................ 242Forwarding

................................................................ 244Avaya Telephone Features

................................................................ 248Inbound Call Handling

................................................................ 250Contact Center Features

................................................................ 251Miscellaneous Features

................................................................ 252System Short Codes

8. IP Telephony

................................................................ 256

Gateways, Gatekeepers and H.323 - Technology Overview

................................................................ 256SIP - Session Initiation Protocol

................................................................ 257IP Telephony Features

................................................................ 259SIP Trunks

................................................................ 261SIP Endpoint Support

................................................................ 266IP Office 8.1 Interoperability

................................................................ 269Remote Phone Support

................................................................ 272Avaya Session Border Controller for Enterprise

................................................................ 272VoIP FAQ

9. Public and Private Voice Networks

................................................................ 278Private Circuit Switched Voice Networking

................................................................ 279Public Voice Networking

................................................................ 281E1R2 Channel Associated Signaling

................................................................ 281Session Initiation Protocol (SIP)

................................................................ 284Packet Based Voice Networking

................................................................ 285Supplementary Services within IP Networks

................................................................ 286

Multi-Site Networking (Small Community Networking)

................................................................ 289Internetworking with Other Avaya Products

................................................................ 290Common Networking Features

10. Data Networking Services

................................................................ 293LAN/WAN Services

................................................................ 293Internet Access

................................................................ 294Remote Access Features

................................................................ 294LAN to LAN Routing

................................................................ 295SSL/VPN Remote Access

................................................................ 295Data Networking Features

11. Unified Communications Module

12. Applications Server

13. User Call Control Applications

................................................................ 306one-X Portal for IP Office

................................................................ 320IP Office Video Softphone

................................................................ 327Flare Communicator

14. Receptionist

................................................................ 337SoftConsole Options

................................................................ 338SoftConsole Administration

................................................................ 339SoftConsole PC Requirements

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Contents

15. Computer Telephony Integration

................................................................ 341CTI with IP Office

................................................................ 342TAPILink Lite (1st Party TAPI Support)

................................................................ 342TAPILink Pro (3rd Party TAPI Support)

................................................................ 342Support for Developers

................................................................ 343TAPI Functions Supported by IP Office

16. Messaging

................................................................ 350IP Office Essential Edition - Embedded Voicemail

................................................................ 352IP Office Preferred Edition - Voicemail Pro

................................................................ 356

IP Office Preferred Edition - Voicemail Pro Resilience and Backup

................................................................ 359Interaction of Voicemail with Email Systems

................................................................ 360Unified Messaging Service (UMS)

................................................................ 363Fax Messages

................................................................ 364

Text-to-Speech Email Reading (Microsoft Exchange only)

................................................................ 365Networked Messaging

................................................................ 366Auto Attendant

................................................................ 367Personal Numbering

................................................................ 368

Accessing Database Information within Call Flows (IVR)

................................................................ 369

Using Text To Speech (TTS) Facilities within a Call Flow

................................................................ 370Visual Basic (VB) Scripting

................................................................ 371Extended Personal Greetings

................................................................ 372Hunt Group Broadcast Messages

................................................................ 372Personal Distribution Lists

................................................................ 373Cascaded Out-Calling

................................................................ 374Campaign Manager

................................................................ 375Call Recording

................................................................ 376Call Screening

................................................................ 377IP Office ContactStore

................................................................ 379

Centralized Messaging with Avaya Communication Manager

................................................................ 380Voicemail Feature Comparison

17. Mobility

................................................................ 385one-X Mobile Preferred for IP Office

................................................................ 387On-Site Mobility

................................................................ 389External Mobility

................................................................ 3923rd Party Mobility Solutions for Use with IP Office

18. Audio Conferencing

................................................................ 396

IP Office Preferred Edition Meet-Me Conferencing Solution

................................................................ 397IP Office Conferencing Capacity

................................................................ 398IP Office Standard Conferencing Features

19. The Contact Center

................................................................ 400Customer Call Reporter

20. Management Utilities

................................................................ 416IP Office Web Manager

................................................................ 422IP Office Simplified Manager

................................................................ 424IP Office Monitor

................................................................ 425Simple Network Management Protocol (SNMP)

................................................................ 426System Status Application

................................................................ 427Data Migration Manager

21. IP Office Support Services and Automated On-Boarding

................................................................ 432Avaya Global Services

................................................................ 433On-Boarding Automation

22. Technical Specifications

................................................................ 439Interfaces

................................................................ 439Protocols

23. Licenses

24. Appendix

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Chapter 1. Introduction

Product Description IP Office 8.1

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1. Introduction

This document is not a contractual document. The specification of the Avaya IP Office family is subject to change without notice. Not all components and features documented are available in all territories; refer to your Avaya representative for further details. This document should be read in conjunction with any issued technical bulletins and/or product offer announcements.

Avaya IP Office

Simple, Powerful Communications for Small Businesses.

What is IP Office?

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

How can I use it in my business?

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office telephone or home telephone; using wired, wireless or broadband connections.

What are my choices?

Successful companies are always looking for new ways to do more with less – keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses. Avaya IP Office is the right choice for any small business today – whether you have 5, 25, 250 or 1000 employees… just getting started or already established have a single location or multiple locations across the globe...

With IP Office you can tailor the solution to your user needs (e.g. Teleworker, Mobile Worker, Customer Service Agent, etc.). Whether you have 5 employees, 25, 250 or more, IP Office is the right choice.

IP Office: Three key things to know

All small and medium size businesses are seeking ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you. Avaya understands this. With over one hundred years of experience as a leader in communications, we know that the right solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages.

Serving Customers Effectively with Unified Communications

Your office telephone, cell phone, e-mail, texting, instant messaging and even your home telephone are all essential to the way you work today. Unlike other solutions, Avaya IP Office uses built-in intelligence to simplify your use of wired, wireless and Internet communications. Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers. With rich functionality, IP Office naturally creates new ways of thinking about the role communications can play in your business.

See what Avaya can do for you

You need a communications system – every business does. To find one that’s right for your business, start with Avaya. With solutions like IP Office, we’re revolutionizing how small and medium size businesses communicate. Now is the time to see what an Avaya solution can do for your business.

Reduce monthly costs. Now.

IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over a managed Internet service (Voice over IP) and the "all-in-one" benefits of a converged communications system.

Leave the office. Be accessible.

With easy, flexible options for call/message forwarding and one-number reachability, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls.

Serve better. Sell more.

IP Office can give you a customer sales and service center designed for your needs and your budget – with all the routing and reporting capabilities you need. Deliver the personal service that builds sales and loyalty.

Get connected

Talk to your Avaya Business Partner. Discuss where you want communications to add value to your business. Learn about the different service and support options that are available. See why thousands of growing businesses rely on the innovative Avaya IP Office solution.

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The right choice for you and your business

How we communicate is a personal choice – it has to match the needs of your business. And your needs change depending on whether your employees are working in the office, at home, or on the road. That’s why when you choose IP Office you can also choose from a whole range of communication tools and applications designed to boost productivity. Choose a basic telephone or one with all the "bells and whistles." Connect our IP telephones directly to your office LAN – you can even take them home and get all the features you have at the office. With Avaya IP Office, a PC or laptop and an internet connection you can turn the screen of your PC into a telephone. And our wireless solutions make it easier to roam the office. With all of our IP Office capabilities, our goal is to make your communications simple and cost-effective. Let your Avaya BusinessPartner put together a selection of tools and applications that's right for you.

Fine-tuning performance

How many calls are you handling an hour, a day? What are your peak calling periods? How many calls typically turn into sales? The Avaya IP Office reporting capabilities can help you measure and manage your availability and response to customers.

Day-to-day administration

Once your system is up and running you will benefit from the graphical administration tools that simplify dayto-day tasks, such as updating directories and moving telephone extensions.

Getting started

Is your communications network ready for IP Office? We'll make sure. Avaya has created assessment and automated configuration tools to make sure that when your system is installed it’s ready to meet your needs starting Day One.

Keeping ongoing management simple

Concerned about needing extra resources to administer a system as powerful as IP Office? There’s no need for worry. IP Office comes with a whole set of graphical tools to keep ongoing management simple.

Does my current phone system give my business what it needs?

If it is based on old technology, probably not. Your competitors will react faster and appear more professional with the latest in communications software. IP Office delivers the capabilities that allow you to keep up with or overtake the competition.

Do I need to understand the technology to implement it?

No. IP Office is designed specifically to give you more functionality without making more demands on your resources. Rely on your certified Avaya BusinessPartner for support before, during and after your purchase. We'll take care of you so you don’t have to worry.

Do I need to spend a lot?

Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make this affordable; they help you quickly cut monthly expenses immediately. And you only have to buy/lease what you need, when you need it.

Is IP technology established and reliable?

Yes. With over 170,000 systems and 6 Million users worldwide Avaya IP Office has the track record businesses like yours can rely on. Customers like you are saving money and boosting productivity and many are managing IP Office themselves.

I have old systems but am adding an office. Should I consider newer technology?

Not only would this be a way for you to experience the rich functionality of the latest communications applications, but we may be able to network with your existing equipment, as well as provide a gradual migration plan for your other locations.

I have a Nortel BCM or Nortel Norstar system. Can I keep my existing telephones?

Yes. IP Office supports the majority of Nortel BCM and Norstar telephones. You can save between 40 to 60% of your original investment by keeping your existing telephones. Whether you want to add additional telephones or replace older telephones, IP Office supports nearly every kind.

How quickly can I get up and running?

Just say "when" – an authorized Avaya BusinessPartner can tailor a solution to your needs and your budget. By saving you money and helping you grow, IP Office repays your investment and lets you reallocate resources to other business priorities.

Lowering long distance costs

Routing telephone calls over the Internet (Voice over IP or VoIP for short) – is growing in popularity. Particularly in the case of international calls, VoIP generates significant savings. If your company is already linking multiple offices using high-speed data circuits, the VoIP capabilities in IP Office make it possible to route voice calls over the existing infrastructure, providing another way to lower costs and leverage your investment. However you do it, the VoIP capabilities of IP Office are a way to put money back in your pocket.

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Eliminating conferencing fees

Collaborate with customers, partners, suppliers and remote employees. IP Office includes a 128 party audio conference bridge (64 max in one conference) to keep people working together and travel costs down. With Avaya IP Office, your organization can have its own private, secure conference bridge and eliminate expensive fees to third party conference providers.

Maximizing productivity

When employees can’t get to the office (because of storms, personal issues or other reasons) IP Office allows them to work as at home (or any other location) as productively as though they were in the office.

And keep in mind…

IP Office delivers a whole range of capabilities. Only you can put a number on the value that many of these capabilities will have for your business.

Examples:

· Having calls automatically routed to a cell telephone or other location, so important customers can get through to the right person in real-time

· Being able to operate as a 24/7 business, without a 24/7 staff

· Using your communications to quickly identify when your top customers call

How IP Office is benefiting businesses today

· More room for sales

With IP Office, a leading provider of commercial food service equipment now handles 50% more calls per day, without extra staff and without sacrificing the personal service it knows is the key to sales

· At the head of the class

By relying on IP Office to connect nearly 50 buildings, a public school system saved thousands of dollars on inter-office calls and simplified communications

· Lowering global costs

By using IP Office to hold teleconferences and make phone calls across the IP network, a strategic consulting firm is saving up to $30,000 per year

IP Office can grow as your business grows to meet your needs

Capacities: 2-384 extensions on a single location; up to 192 analog lines; 192/240 T1/E1 lines; 128 VoIP trunk lines; up to 1000 users across 32 locations.

Call handling and messaging

Get 24-hour support for callers/customers without a 24-hour staff. IP Office has a range of messaging, auto attendant and Interactive Voice Response (IVR) capabilities. Integrate messaging and advanced call handling into your customer service operations. Handle voice mail and email in a single mailbox.

Communication with customers

Set up a formal or informal customer service center. Integrate your customer data base into your call handling. Manage the quality of your customer interactions.

Work anywhere

Give your employees all the communications capabilities they have at the office whether they are working from home, a hotel or a remote office.

Collaborate with customers, vendors and remote staff

Don’t pay any more fees to outside conferencing service providers. Use IP Office built in audio conferencing that is easy to set up and use while saving you money

Secure converged communications

Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls over a managed Internet service (VoIP) and pocket the savings. Simple administration Windows-based, graphical tools cut the time and expense of administration.

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What's New in IP Office Release 8.1

The features listed below are available worldwide unless otherwise specified. Not all of the features in IP Office Release 8.1 are supported on all platforms and phones - please see each feature's description for more information.

IP Office Control Unit Support

IP Office Release 8.1 is supported on the IP500, IP500 V2, and IP Office for Linux.

New Hardware Components

· IP Office Server Edition – Primary/Secondary Servers

o

HP DL 360 G7

o

HP DL120 G7

· IP Office Server Edition – Expansion Server

o

HP DL120 G7

IP Office Licensing Changes

· New Licensees for Server Edition

· Remote worker seats included with Essential edition is increased from 2 seats to 4 seats.

· User Profile licenses (Teleworker, Office Worker, Mobile User, Power User) running on a pre 8.0 Essential

Edition will be valid if the system is upgraded to 8.1 with an upgrade license or if the system is upgraded during the entitlement period without an upgrade license. Only IP Office 500v2 systems have entitlement period.

· Behavior not changing but listed for completeness:

o

New R8.1 systems will require Preferred Edition licenses in order for the User Profile licenses to be valid.

· The automatic trial licenses available during the entitlement period with release 8.0.16 and associated alarms will be removed and will not be available.

End-point additions

· Flare Communicator for Windows

· Flare Communicator for iPad

IP Office Enhancements

· SIP Trunks

· one-X ® Mobile Preferred for IP Office enhancements

· Web Manager Enhancement supporting Upgrade, Back-up & restore

· Changeable RTP ports

· Contact Center Enhancements

o

CCR DDI Report

o

Scheduled Reports for the current day

o

CDR Answered event renamed

o

Changes to duration of events for CDR

o

Wallboard – Manual Layout and Font Sizing

o

Wallboard – Bookmark and Auto-Login

o

Wallboard – Statistics values on Leader Board

o

Wallboard – Configurable update interval

o

Wallboard – Monitor table

o

CCR support for 96x1 Phones

o

CCR Client Browser on Windows 7

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· VoiceMail Pro Password length configuration

· Security Documentation

· Avaya Audio Branding change

· one-X ® Portal for IP Office websockets

· Debug enhancement – Logger stamp support

· SSL/VPN Remote Access

· On-Boarding automation to support the introduction of the new Avaya IP Office Support Services

IP Office Demo Kits

· Power Demo Kit

· IP Office Anywhere

Voice Communication Solution Features

IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:

· Full PBX Features

Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.

· Trunk Interfaces

A variety of network trunk interfaces, including E1, T1, PRI, ISDN, SIP, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.

· Extensions

Support for a range of extensions, from 2 to 384 that provide sophisticated voice performance for new and growing businesses.

· Telephones

A variety of telephones including analog, digital and IP hard and softphones (wired and wireless) that provide the appropriate desktop or device telephone for every need.

· Advanced Call Routing

Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.

· Alternate Call Routing

Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.

· QSIG Networking

Standards-based multi-site networking to interoperate with other PABXs (licensed feature).

· Integrated H.323 and SIP Gatekeeper and Gateway for Converged Communications

The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for call routing.

· SIP Trunking

SIP trunking to Internet Telephony Service Providers. IP Office allows users with non-SIP telephones to make and receive SIP trunk calls.

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Data Communication Solution Features

For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:

· Internet Access

Firewall protected leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.

· Routing

Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.

· Security

NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.

· DHCP

Automatic IP address allocation for local and remotely attached PC's and other devices, including IP telephones.

· LAN Switching

The IP Office 500 V2 offers 2 switched Layer 3 Ethernet ports.

· LDAP Client Support

For standards based directory synchronization with Avaya one-X™ Portal for IP Office and Phone Manager.

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Applications Platform Features

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications.

IP Office provides a number of free applications (e.g., Microsoft TAPI service). These applications can be upgraded to provide enhanced functionality through the purchase of license keys. The complete list of applications are:

· Receptionist/Operator SoftConsole

A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.

· Avaya one-X™ Portal for IP Office

A powerful client/server web application that allows the user to control and manage phone calls from a web browser with the standard LDAP protocol for connectivity to external directories.

· Open CTI interfaces

IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

· Voicemail

Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any telephone capable of tone dialing. When used with Avaya one-X™ Portal for IP Office, the PC can be used to control message playback.

· Integrated Voicemail to Email Presentation

Voice messages can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message.

· Unified Messaging (UMS)

The Unified Messaging Service within Preferred Edition provides a higher level of integration to synchronize both voicemail and email inboxes.

· Auto-Attendant

Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with Preferred Edition and with Essential Edition.

· Interactive Voice Response (IVR) and Text to Speech

Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN checking, remote time sheet management, etc. Enhance these systems by using Text To Speech to read information back to callers. Available with Advanced Edition.

· Queue Manager and Campaign Manager

Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.

· Customer Call Reporter (CCR) Available with Advanced Edition and combined with the built-in Automatic Call Distribution functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels.

· CCR delivers:

· Simple/Intuitive Reporting

· Browser/Thin Client Architecture

· Single Server Efficiency (with Preferred Edition)

· Target Segment: Small Business<30 agents

· Can support up to 150 agents

· 30 supervisors

· One administrator

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Management Tools

Avaya IP Office is easily managed with its management options.

IP Office Web Manager is a new browser-based management tool designed to simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers. The new IP Office Web Manager eliminates the need to have Windows operating system as it can run on any device that supports standard browsers. IP Office Web Manager supports the following Editions of IP Office:

· Basic Edition A-Law

· Basic Edition Mu-Law

· Basic Edition PARTNER Mode

· Basic Edition Norstar Mode (PBX, KTS)

IP Office manager is a Windows based PC software application. It can be used from the LAN, remote on the WAN, or connected via the built-in RAS using a TA or a modem to manage any IP Office edition.

The System Status application is a useful diagnostic tool that provides enhanced details about equipment and resources in the IP Office system. This includes indication of alarms and details of current calls in progress for local or remote diagnostics.

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Scalable Platform

The IP Office 500 V2 offers a modular, flexible chassis which with capacity for up to 16 analog trunks or 16 ISDN BRI trunks (32 channels) or 8 digital PRI trunks (up to 192 T1 channels or 240 E1 channels) using internal daughter cards. Up to 12 Expansion Modules may be added to provide a combination of up to 384 analog, digital or IP extensions, with additional analog trunks through external Analog 16 modules. Features include up to 148 optional voice compression channels, 2 independently switched LAN ports and built-in Embedded Voicemail.

Telephone Options

IP Office supports multiple telephone solutions, giving the small and mid-size businesses maximum flexibility to choose according to their current and future needs.

· IP Telephones IP Office's integral H.323 server supports Avaya 1600 and 5600 Series IP telephones, selected Avaya 9600 Series IP telephones, Avaya T3 Series IP telephones, Avaya 3600 Series wireless VoIP telephones and the IP Office Video Softphone.

· Digital Telephones IP500 digital station 8 cards and Combination Cards plus IP Office digital station 16 or 30 Expansion Modules support the Avaya 9500, 1400 and 5400 Series of digital telephones and Avaya T3 Series telephones, plus selected 2400 and 4400 Series telephones. The new TCM8 digital extension card as well as the DS16A and DS30A digital expansion module support BCM / Norstar, T7000 Series telephones and other telephones and button modules.

· ETR Telephones IP500 V2 ETR 6 cards support the Avaya ETR telephones as used on PARTNER ACS systems (Essential Edition – PARTNER Mode only).

· Analog Telephones IP500 Phone 2, Phone 8 and Combination Cards plus IP Office Phone 16 or 30 Expansion Modules support standard analog telephones, faxes and modems, with support for calling line identification and message waiting indication where these services are provided.

· Wireless Telephones Avaya DECT R4 base stations can be added to support the Avaya DECT R4 3720 and 3725 telephones. The IP Office digital station interfaces support the Avaya 3810 telephone. The Avaya 3600 Series wireless VoIP telephones are also supported. With the new hardware modules TCM8, DS16A, and DS30A Nortel digital Mobility solutions are also supported.

· Third Party SIP Endpoints IP Office's integrated SIP Server supports third-party SIP endpoints such as, desktop telephones, softphones and conferencing speakerphones.

For a complete overview over of supported telephones please refer to the Telephones section of this Product Description.

Application and Feature Licensing

Some IP Office applications and features require a license key. Each license key is derived from the feature being enabled combined with the serial number of the Feature Key installed with the IP Office system.

IP500 and IP500 V2 systems use a mandatory Feature Key installed with every system.

Licenses are supplied in two forms; time limited trial licenses and indefinite licenses. Trial licenses allow applications to run in fully functional form for 60 days (from the date of license generation), after which time they cannot be used until upgraded at cost to the full license but can be ordered at any time during the product ownership.

For further details of the IP Office licenses, including Trial Licenses, refer to the Licenses section.

Country Availability

IP Office is available from distribution partners in the following countries. Please refer to your country price list for the availability of individual items.

Americas

EMEA

APAC

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· Argentina

· Brazil

· Canada

· Chile

· Colombia

· Dominican Republic

· Ecuador

· Guatemala

· Honduras

· Jamaica

· Mexico

· Panama

· Peru

· Puerto Rico

· Trinidad & Tobago

· United States

· Venezuela

· Austria

· Bahrain

· Belgium

· Bulgaria

· Cyprus

· Czech Republic

· Denmark

· Egypt

· Estonia

· Finland

· France

· Germany

· Greece

· Hungary

· Iceland

· Ireland

· Israel

· Italy

· Kuwait

· Latvia

· Liechtenstein

· Lithuania

· Luxembourg

· Malta

· Morocco

· Netherlands

· Norway

· Oman

· Pakistan

· Poland

· Portugal

· Romania

· Russian Federation

· Saudi Arabia

· Slovak Republic

· Slovenia

· South Africa

· Spain

· Sweden

· Switzerland

· Turkey

· UAE

· United Kingdom

· Australia

· China

· Hong Kong

· India

· Malaysia

· New Zealand

· Phillipines

· Singapore

· Sri Lanka

· Taiwan

· Thailand

· Vietnam

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Product Description IP Office 8.1

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Chapter 2. IP Office Basic Edition PARTNER® Mode

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2. IP Office Basic Edition PARTNER® Mode

The IP Office Basic Edition Partner Mode continues the evolution of communications systems for small businesses.

PARTNER Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.

PARTNER Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.

PARTNER Mode provides enhanced features such as Visual Voice, Remote Call Forwarding, 64-party Conferencing, SIP Trunking, Full PRI/T1 and more.

PARTNER Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 – 599).

PARTNER Mode supports all current and "Euro" versions of PARTNER ACS telephones, the 1400 Series digital telephones, the current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported.

PARTNER Mode also supports a new line of Avaya digital telephones – the 9500 Series telephones, and supports the Nortel T-Series and M-Series digital telephones.

PARTNER Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6ports) and voice mail coverage activated for all telephones. The Embedded Voicemail offers a variable number of hours of storage:

· 2-ports = 15 hours of storage

· 4-ports = 20 hours of storage

· 6-ports = 25 hours of storage

System Capacities

PARTNER Mode supports larger telephone and trunk capacity as follows (may not be attained simultaneously):

100 Telephones:

· Up to 100 digital telephones (1400 Series, 9500 Series, T-series and M-Series telephones)

· Up to 100 analog telephones

· Up to 18 PARTNER ETR telephones

(additional non ETR telephones can be added total to reach system capacity)

64 Trunks:

· Up to 32 analog CO lines

· 1 PRI/T1 (24 lines)

· Up to 20 SIP lines

· can support up to 72 trunks, but not simultaneously

IP Office Basic Edition Mu-Law

When the IP500 V2 containing a IP Office Mu-Law SD card is first started, it will boot-up as "Basic Edition", which has the same look and feel as PARTNER Mode, supporting out of the box operations, two intercom buttons, key system functionality, voice mailboxes on all telephones, TUI programming support, etc. "Basic Edition" makes starting and using the system quick and easy.

Users who need full IP Office Essential Edition functionality can apply the Essential edition license and the use Manager to change mode from "Basic Edition" to "Essential Edition". Once the system reboots, it re-starts as "Essential Edition."

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System Programming

System programming is accomplished in two ways:

· Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration codes as the PARTNER ACS system.

· Graphical User Interface (GUI) – PARTNER Mode provides a "Simplified Manager" mode in the IP Office Manager software; allowing you to program the system in less than 30 minutes.

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Hardware

Control Unit

PARTNER Mode software runs on the IP500 V2 control unit. A PARTNER Mode SD card or IP Office Mu-Law SD card is required and is installed in the rear of the control unit, providing operating software, Feature Key, Licenses and directs the system to boot up in PARTNER mode or Quick Mode. An optional SD card may be installed in the optional SD card slot, providing redundant backup and system upgrade capabilities.

The front of the IP500 V2 Control Unit has 4 expansion bays, which supports the following system modules:

· Combination Card – Analog Trunks (Max 2 per system) The Combination Card provides 6 digital station (DS) ports (Ports 1-6); 2 analog station ports (Ports 7-

8); 4 CO Line ports (Ports 9-12) and 10 Voice Compression Channels.

· ETR6 Card (Max 3 per system) The ETR6 Card provides 6 ETR (PARTNER ACS telephone) station ports (Ports 1-6); and supports (1) of the following optional trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 7-8 become Power Failure Transfer ports, and ports 9-12 provide 4 additional CO Line Ports. Compatible only with PARTNER Mode and Mu-Law SD cards with Basic Edition, in North America market only.

· DS8 Card (Max 3 per system) The DS8 Card provides eight digital station ports (Ports 1-8); and supports (1) of the following optional trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 9-12 provide 4 additional CO Line Ports. This card supports only the 1400 and 9500 Series telephones.

· TCM8 Card (Max 4 per system) The TCM8 Card provides eight digital station ports (Ports 1-8); and supports (1) of the following optional trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 9-12 provide 4 additional CO Line Ports. This card supports only Norstar® T-Series and M-Series telephones.

· Phone 2 (Max 4 per system) The Phone 2 module provides two additional analog station ports and supports one of the following optional trunk cards: ATM4 or PRI/T1.

· Phone 8 (Max 4 per system) The Phone 8 module provides eight additional analog station ports and supports one of the following optional trunk cards: ATM4 or PRI/T1.

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Expansion Modules

PARTNER Mode supports following expansion modules:

· DS16 – provides additional 16 digital station ports (1400 and 9500 Series telephones only)

· DS16A – provides additional 16 digital station ports (Norstar T-Series and M-Series telephones only)

· ATM16 (limit 1 per system) – provides additional 16 analog CO lines

· Phone 16 – provides additional 16 analog stations

· Phone 30 – provides additional 30 analog stations

· DS30 – provides additional 30 digital station ports (1400 and 9500 Series telephones only)

· DS30A – provides additional 30 digital station ports (Norstar T-Series and M-Series telephones only)

Trunk Cards

PARTNER Mode supports the following trunk cards, which are mounted on any ETR6, DS8, TCM8, Phone 2 or Phone 8 base card:

· ATM4 – provides four analog CO line ports. Supports Caller ID

· PRI/T1 – supports full PRI or T1. Limit 1 PRI/T1 card per system

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Telephones

PARTNER Mode supports the following telephones:

· 1400 Series digital telephones

· 9500 Series digital telephones

· Norstar T-Series and M-Series digital telephones

· PARTNER ACS telephones

· PARTNER ACS "Euro" telephones

· Wireless telephones

· Analog "POTS" telephones

1400 Series telephones

The following 1400 Series telephones are supported.

· 1416 Display Telephones

· 1408 Display Telephones

· 1403 Display Telephone

· DBM32 Button Module

Programmable Buttons

As well as the usual dialing keys, Avaya 1400 digital telephones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, there are keys that can be programmed with a range of selected special functions. These keys can be used for calling other extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed dialing numbers to controlling features such as Do Not Disturb. Many features use an indicator to show whether a feature is enabled.

Button programming is done through the TUI or Simplified Manager as part of the system configuration.

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24

25

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9500 Series telephones

The following 9500 Series telephones are supported.

· 9504 Display Telephone

· 9508 Display Telephone

· BM12 Button Module

9504

9508

BM12

Programmable Buttons

The Avaya 9500 Series telephones are "paper label free," providing programmable labels in the display. The 9504 has four buttons (with Red & Green LED’s) and has two "pages" providing a total of 12 programmable buttons. The 9508 has eight buttons (with Red and Green LED’s) and has two "pages" providing a total of 24 programmable buttons.

As well as the usual dialing keys, Avaya 9500 digital telephones have dedicated function buttons like Mute, Volume, Speaker, Headset, Call Logs and Contacts. In addition to these, there are keys that can be programmed with a range of selected special functions. These keys can be used for calling other extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed dialing numbers to controlling features such as Do Not Disturb. Many features use an indicator to show whether a feature is enabled.

Button programming is done through the TUI or Simplified Manager as part of the system configuration.

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Norstar T-Series and M-Series telephones

The following Norstar telephones are supported on PARTNER Mode:

· T-Series Telephones: T7316E, T7208, T7100, T7000 and the T24KIM (not shown)

· M-Series Telephones: M7324, M7310 and the CAP/KLM Button Module

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PARTNER ACS telephones

The following PARTNER ACS telephones are supported on PARTNER Mode:

· 6 Button Display Telephone*

· 18 Button Display Telephone*

· 34 Button Display Telephone (up to 4 per system, 2 per ETR card)*

* = Supported, but no longer sold new

Not Supported:

· Call Assist-48 (CA-48) Adjunct

Default Button Features:

When connected to PARTNER Mode, the top row of buttons on the 18D and 34D telephones come preprogrammed with the following features:

· Last Number

· Conference Drop

· Voicemail Access

· Recall

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PARTNER ACS "Euro" telephones

The following PARTNER ACS “Euro” telephones are supported on PARTNER Mode:

· 6 Button non-Display Telephone

· 18 Button non-Display Telephone

· 18 Button Display Telephone

· 34 Button Display Telephone (up to 4 per system)

Not supported:

· Call Assist-24 (CA-24) Adjunct

Default Button Features:

When connected to the PARTNER Mode, the top row of buttons on the 18D and 34D telephones come preprogrammed with the following features:

· Last Number

· Conference Drop

· Voicemail Access

· Recall

Note: PARTNER ACS telephones are only available in the North America region, and work only with PARTNER Mode and Mu-Law SD cards running in Basic Edition.

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Wireless telephones

3920 Wireless

T7406E Wireless

Digital Mobility 7400 Wireless

Note 1: The 3910 Wireless telephone is discontinued, but it is still supported.

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Note 2: PARTNER ACS telephones are only available in the North America region, and work only with PARTNER Mode and Mu-Law SD cards running in Basic Edition.

Analog "POTS" telephones

The system supports a wide variety of industry standard analog telephones and devices, for example: fax machines, credit card readers; wireless headsets, cordless telephones.

Analog devices are connected to the system:

· To one of the analog ports on the Combination Card

· Via a Phone 2 or Phone 8 Module

· To an ETR station port (directly or bridged with a PARTNER ETR telephone)

The major features work the same, regardless how they are connected: e.g. Hold, Conference, Transfer, Call Waiting, Message Waiting, Incoming Caller ID.

Analog telephones have access to all dial-code features familiar to PARTNER users: e.g. Call pickup, Line pickup, Call Forwarding activation/deactivation, etc.

Analog telephones connected to a phone module or Combination Card default to intercom dial tone. To place an outgoing call, the user will dial 9. Analog telephones connected to an ETR module follows programmed Automatic Line Selection.

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System Administration

The PARTNER Mode and IP Office Basic Edition Mu-Law can be programmed in the following ways:

· Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration

codes as the PARTNER ACS system. Button Programming Features use the same codes as the

PARTNER ACS system.

TUI programming is an alternate way to do System Administration and Programming on the PARTNER Mode. It is based on the PARTNER ACS TUI, but with improvements.

Using TUI System Administration on ETR, 1400 Series, 9500 Series and Norstar sets, the buttons under the display become soft-keys which are used to navigate and change the administration items. There are also shortcut codes which enable the administrator to jump to particular administration items.

Centralized Programming is similar to System Administration, but it is used to administer buttons and other options for any phone in the system.

Individual Programming continues to be supported, allowing the phone user to program buttons on their sets.

· Graphical User Interface (GUI) – PARTNER Mode can be administered using the IP Office Web Manager. IP Office Web Manager is a new browser-based management tool designed to simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers. The new IP Office Web Manager eliminates the need to have windows operating system as it can run on any device that supports standard browsers.

Web Manager main screen

For off line configuration, Upgrades, back-up and restore it is recommended that Manager continues to be used.

"Simplified Manager" is a PC GUI application inherent to the IP Office Manager application. Although system administration can be completed via either the TUI or GUI method; some advanced features such as SIP and PRI/E1 administration require the Manager application.

When you execute Manager, the program searches for any IP500 V2 units running PARTNER Mode on your network and will automatically connect using the default login and password. You are then presented with a "Simplified Manager" Screen:

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By using the system hyperlinks, you are able to quickly and easily administer the PARTNER Mode system in a short time. Further details can be found in the IP Office Norstar PARTNER Manager documentation guide posted on the Avaya Support website.

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Application Programming Interface (TAPI)

Application Programming Interface (TAPI) allows new and existing server-based applications from Avaya’s Developer Connection (DevConnect) program to work with and enhance the operation of the system. The current requirement is to support a screen pop type application called “Pickup IP” which is also supported on IP Office.

The TAPI API only supports 1st Party TAPI applications.

System Programming Procedures

Code

Feature

Code

Feature

#101

System Date

#321

VMS Cover Rings

#103

System Time

#322

Remote Call Forwarding

#104

Number of Lines

#323

Personalized Station Ringing

#105

Transfer Return Rings

#399

Copy Settings

#107

Recall Timer Duration

#401

Outgoing Call Restriction

#109

Outside Conference Denial

#402

Toll Call Prefix

#119

Ring on Transfer

#403

System Password

#123

Backup Programming—Automatic

#405

Disallowed List Assignments

#124

Backup Programming—Manual

#406

Emergency Phone Number List

#125

Restore Programming

#407

Allowed Phone Number Lists

#126

Automatic Daylight/Standard Times

#408

Allowed List Assignments

#127

Hold Reminder Tone

#409

Forced Account Code List

#128

Network Time Synchronization

#501

Pickup Group Extensions

#203

Hold Disconnect Time

#502

Calling Group Extensions

#205

Direct Extension Dial Lines

#503

Night Service Button

#206

Group Call Distribution

#504

Night Service Group Extensions

#208

Line Coverage Extension

#505

Hunt Group Extensions

#301

Line Assignment

#506

VMS Hunt Delay

#303

Display Language

#507

VMS Hunt Schedule

#304

Automatic Extension Privacy

#601

Fax Machine Extensions

#305

Abbreviated Ringing

#602

Music-On-Hold

#306

Transfer Return Extension

#603

Hotline

#307

Forced Account Code Entry

#604

Doorphone Extension 1

#308

Distinctive Ring

#605

Doorphone Extension 2

#309

Intercom Dial Tone

#606

Doorphone Alert Extensions

#310

Automatic VMS Cover

#610

SMDR Output Format

#311

External Hotline

#612

Contact Closure Group

#316

Call Waiting

#613

Contact Closure Operation Type

#317

Caller ID Log Answered Calls

#617

Loudspeaker Paging Line

#318

Caller ID Call Log Line Association

#728

System Reset—Programming Saved

#320

Call Coverage Rings

#730

Remote Administration Password

Centralized Telephone Programming

Extensions 10 and 11 can program other extensions on the system from their telephones.

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System Features

The system provides the majority of the feature set that is ideal for businesses. A listing of the built-in features is detailed below. Feature descriptions can be found on the following pages. TUI Feature Programming Codes (if applicable) are also provided.

911 Emergency Dialing

Direct Line Pickup Features

PBX Mode

Abbreviated Ringing

Display

Personal Line Termination

Absent Text

Display Language

Personalized Station Ringing

Absent Text Message Inspect

Display SD Card Feature Key ID

POT Support

Account Codes

Display System IP Address

Privacy

Allowed/Disallowed Lists

Display System Release

Recall

Application Programming Interface (TAPI)

Distinctive / Differentiated Ring

Redialing Features

Attendant/Operator Positions

Do Not Disturb (Send All Calls)

Remote Call Forwarding / Mobile Twinning

Auto Attendants - Emergency Greeting

Do Not Disturb Override

Remote Access to Modem Auto Attendants - Multiple

Doorphones (max of 2)

Ringing Line Preference

Automatic Callback

Emergency Phone Number List

Ring on Transfer

Automatic Daylight Savings Time

External Hotline

SD Card Startup / Shut Down via TUI

Automatic Extension Privacy

Extension Hunt Groups

SMDR

Auto Dialing

Extension Name Display

Speed Dial Features

Automatic Line Selection

Fax Machine Extensions

Station Lock/Unlock

Automatic VMS Coverage

Feature Button

Sub-Menus (see Auto Attendants)

Backup Failure Alarm

Flexible Dial Plan

System Password

Backup Programming Automatic

Group Calling – Ring/Page

System Groups

Backup Programming Manual

Group Hunting – Ring/Voice Signal

Transfer / Transfer Return

Bridging (Joining Calls)

Group Pickup

Transfer Return to Programmable Extension

Call Coverage

Hold

Unique Line Ringing with Override

Call Forwarding - Internal

Hold Release on Abandon

VMS Cover Button

Call Log (Digital Sets only)

Hold Reminder Tone

VMS Cover Ring Interval

Call Logs (ETR sets)

Hot Dial

VMS Hunt Delay

Call Pickup

Hotline

VMS Hunt Schedule

Call Timer

Idle Intercom Timeout

Voicemail

Call Timer Continuity

Intercom Manual Dial

Bypass Greeting

Call Waiting

Intercom Dial Tone

Change Message Status to New

Caller ID Features

Line Coverage Extension

Choice of Language

Cell Phone Connect

Line Ringing Options

End of Recording Options

Centralized Telephone Programming

Message Alert Notification

Outcalling Notification

CO Disconnect Time

Music On Hold

Phantom Mailboxes

Conference Drop

Network Time Synchronization

Voicemail to E-mail

Contact Closure Support

Night Service

Voice Mailbox Transfer – Direct

Copy Settings

On Hook Dialing

Voice Messaging

Direct Inward Dialing (DID)

One Touch Transfer

Visual Messaging

DID to Auto Attendant

Paging Features

Wake-up Service

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911 Emergency Dialing

911 Emergency Dialing can be made from any extension, regardless of any restrictions.

Abbreviated Ringing

This feature activates or deactivates Abbreviated Ringing at the system telephone at a specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to the line button flashes until the call is answered or the caller hangs up (or for a transferred call, until the call returns to the transfer return extension).

This feature prevents incoming calls from distracting you when you are busy on another call. To allow calls to ring repeatedly, set Abbreviated Ringing to Not Active.

Absent Text Messaging

This feature allows you to post a message (such as "Do Not Disturb" or "Away from desk") on the display of your PARTNER ETR or digital system telephones. When another extension calls your extension, your active Absent Text Message appears on the caller’s display.

The system provides 15 pre-defined messages, plus 2 that may be customized by each user. Pre-defined messages include:

Back Soon

Back Tomorrow

Do Not Disturb

On Vacation

Out to Lunch

At Home

Away from Desk

Be Right Back

Please Call

On Holiday until

Meeting until

Don’t disturb until

With visitors until

With cust. til

At lunch until

Absent Text Message Inspect

The Inspect feature is a soft-key option, and allows you to remotely inspect the active Absent Text Message at another user’s extension.

Pressing the Absent Text Message button will provide you with an INSP option in the display. Press the button associated with the Inspect option and you are prompted to dial the extension number or press the Auto Intercom button you wish to view. When you do, the active message for that user is displayed.

Account Code Entry

Account Code Entry (ACE) is used to enter an account code (up to 15 digits) for an incoming or outgoing call currently being handled.

The Account code is printed in the SMDR record for the call for the customer to use for cost tracking purposes.

There are two different ways the feature can be used:

· Voluntary — Account Code Entry is optional.

· Forced – Account Code Entry is mandatory before dialing on an idle CO facility.

Forced account codes are validated against a list of pre-defined account codes which is created via the Manager application.

Allowed Lists / Disallowed Lists

Allowed Lists Use this feature to specify telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.

The System Administrator can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers each.

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Disallowed Lists allow you to specify telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. The System Administrator can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each.

Allowed and Disallowed Phone Numbers can be up to 12 digits long and may include 0–9, #, *, and ‘hold’ (a wildcard character, displayed as “!”).

Attendant Positions

Extension 10 and Extension 11 serve as system attendant positions. TUI System Administration can only be done at these extensions. Night Service and Unlock capabilities can only be initialized from Extension 10. When a user dials 0, Extension 10 will ring.

Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting

The system supports up to 9 Automated Attendants / Sub-menus. A sub-menu is the same group of selector codes as is used in an Auto Attendant.

Each Auto Attendant has its own greeting (Morning / Afternoon / Evening), its own language (English / French / Spanish), its own set of selector codes (based on its time profile), and separate VMS Hunt and Delay Schedules.

Each Auto Attendant supports its own Emergency Greeting announcement, which can be remotely recorded and activated, and plays before the Auto Attendant Greeting.

Each Auto Attendant can be accessed by dialing the appropriate Auto Attendant dial codes (to record greetings, menu prompts, etc.).

Auto Dialing

Enables a user to dial outside numbers, extension numbers, feature codes or account codes with a single touch by pressing a programmed button.

Three types of auto dial are supported:

· Auto Dial – Outside

· Auto Dial – ICM (internal extension)

· Auto Dial – ICM Page (voice signaling)

Automatic Callback

When calling an extension that is busy, press the Auto Callback softkey and the system will call you when the extension becomes free.

Automatic Daylight Savings Time

This feature automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. Turn this feature off if you live in an area without daylight savings time.

Automatic Extension Privacy

Prevents other extensions with access to the same line from joining a call. Use this feature for extensions connected to a modem, fax, or any device whose function can be disrupted by someone trying to join it.

Automatic Line Selection

Specifies the order in which the system selects an available line (intercom or outside) when a user at the extension lifts the handset or presses SPEAKER to make a call without first selecting a specific line button.

For extensions with analog telephones, set Automatic Line Selection to intercom first. This enables analog telephones to access system features, including intercom calling. When users lift the handsets on analog telephones, they hear intercom dial tone. To access an outside line, they must dial 9.

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Automatic Voicemail Coverage

Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for a users’ extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).

Backup Failure Alarm

When an Automatic Backup fails, a ‘Backup Failed’ message is displayed on Extension 10 and 11.

Backup Programming - Automatic

The system does a nightly backup to the system SD card. No manual intervention or external PC is required.

Backup Programming - Manual

The administrator may do a manual system programming backup to the system SD card via the TUI.

Bridging (Joining Calls)

A user can bridge (join) on any active call by pressing the associated CO line button (assuming Privacy is not active on the originating extension.) When a call is bridged, the red and green LED’s will alternate on all telephones which are bridged on the call.

Call Coverage

This feature is used to redirect all Intercom, Transferred, DID and outside calls from a user’s extension to another extension.

When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings.

Call Forwarding - Internal

The Call Forwarding provides a means of redirecting Intercom (ICOM), CO, and Transfer calls from one extension to another specified extension.

Call Log - Digital Sets

Call Log is a fixed button on digital telephones and provides a visual record of calls made and received, including unanswered calls. Details are store for both users (maximum 30 entries) and hunt groups (maximum 10 entries). The method of operation varies according to the phone type but in all cases the call records can be used for return calls.

Call Logs - ETR sets

Use this feature to program extensions to log answered Caller ID calls so that calls answered at an individual extension can be viewed in the Caller ID Call Log. Once the feature is activated for an extension, when a user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered by that extension are logged.

Up to 3 extensions can be designated to log all calls, both answered and unanswered, regardless of where they terminated in the system.

Call Pickup

This feature is used to answer any intercom, transferred or outside call ringing at another specified extension.

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Call Timer Display

Displays the duration of a call from the time it was answered.

Call Waiting

Call waiting applies to analog, single line telephones, and applies to the following types of calls:

· Intercom calls

· Transferred calls

· Forwarded calls

· Covered calls

· Outside calls (if the extension has a line appearance of the line)

· Voice Signaled calls

Caller ID Features

The following Caller ID features are supported:

· Caller ID Inspect (FEATURE 17) Allows you to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Use this feature to inspect ringing, active, or held calls.

· Caller ID Name Display (FEATURE 16) When an incoming call is ringing at a display telephone, both the name and number appear on the user’s display. The Number is displayed on the top line, and the Name on the 2nd line. In some cases users may wish to see the Caller ID Name on the top line and the Caller ID Number on the 2nd line. This feature provides this capability.

CO Disconnect Time

Use this feature to change the hold disconnect time for an outside line. Different telephone companies use different length signals. The length of the signal is called the CO or Hold Disconnect time. If you place a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller.

Conference Drop

On 1400 and 9500 digital telephones, you may choose which specific party you want to drop from a conference call. On ETR and analog telephones, the last party added to the conference call is automatically dropped.

Conferencing

The system supports up to 64-party conferencing. A maximum of 2 analog lines can be in any conference call. Conference calls may consist of combinations of analog lines, digital lines (PRI/T1, SIP), analog telephones, ETR telephones or digital telephones.

Contact Closure Support for 2 Devices

The IP500 V2 Control Unit has a Contact Closure control jack on the back panel. This is a 3.5 mm stereo jack that can drive two external adjunct relays.

This feature allows users at eligible extensions to control an external adjunct by entering feature codes at their system or standard telephone. The port can control a variety of devices, the most common being door strikes, night bells, lighting, or voice recording systems.

Copy Settings

This feature allows a System Administrator to copy extension-specific programming from one extension to another. When the Extension Copy operation is performed, the destination extension will have the same properties as the originating extension.

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Extension Copy can only be performed from an Attendant Extension in System Programming Mode or from the Windows Manager PC application.

Dial Code Features

· ‘F’ represents the FEATURE button.

· ‘I’ represents the INTERCOM button.

· ‘XX’ represents a system extension number.

· ‘PP’ represents a Personal Speed Dial code.

· ‘G’ represents a single-digit group number.

· ‘LL’ represents a system line number.

Feature

Partner Mode Code

Norstar/BCM Code

Do Not Disturb

F01

F85

Do Not Disturb Cancel

F01

F#85

Recall

F03

F71

Save Number Redial

F04

F67

Last Number Redial

F05F5Conference Drop

F06

F934 (new)

Privacy

F07

F83

Call Forward

F11F4Call Forward Cancel

F11

F#4

Account Code Entry

F12

F900

Voice Mailbox Transfer

F14

F986

VMS Cover

F15

F984

Caller ID Name Display

F16

F933 (new)

Caller ID Inspect

F17

F811

Call Coverage

F20

F932 (new)

Station Lock

F21

F936 (new)

Station Unlock

F22

F937 (new)

Caller ID Log

F23

F812

Hot Dial

F26

F935 (new)

Message Alert Notification

F27

F938 (new)

Absent Message

F28

F931 (new)

Contact Closure 1

F41

F9*41

Contact Closure 2

F42

F9*42

System Release

F590

F9*80

System IP Address

F591

F9*81

SD Card Serial Number

F592

F9*82

System Speed Dial

F6XX (00-99)

F06XX (00-99)

Personal Speed Dial

FXX (80-99)

F*4XX (80-99)

DND Override Numbers

F7XX (00-19)

F07XX (00-19)

Call Transfer

Fixed Button

F70

Voice Announce to Extension

I* + XX

F66 + XX (new)

Call Park to own Extension

Transfer + XX

F74 (new)

Direct Inward Dialing (DID)

Use this feature to have Direct Inward Dialing (DID) numbers on a PRI / T1 or SIP line routed automatically to a specific extension, hunt group, or calling group. When a Direct Inward Dialing (DID) call arrives, the system "collects" the digits from the T1 service provider (that is, the number that was dialed) and matches the number to a DID Mapping Table you created. If the incoming number matches an entry in the DID Mapping table, the call rings at the matching extension or hunt group.

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Direct Inward Dialling (DID) to Auto Attendant

DID calls can be directed to and answered by any Automated Attendant.

Direct Line Pickup

With the Direct Line Pickup features, you can access a ringing or held call or a call in progress. You can also select a line to use that is not assigned to your telephone. The Direct Line Pickup features are:

· Direct Line Pickup—Active Line

· Direct Line Pickup—Idle Line

Display Language

All system telephones offer the choice of 3 display language:

· US English

· Canadian French

· Latin American Spanish

Each individual extension may select their own language.

Display SD Card Feature Key ID

Displays the SD Card Feature Key ID on any display telephone.

Display System IP Address

Displays the IP address currently assigned to the IP500 V2 system.

Display System Release

Displays the software release running on the IP500 V2 system.

Distinctive / Differentiated Ringing

The system provides different ring patterns for external calls, internal calls and transferred calls.

Do Not Disturb

Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal. Calls are immediately sent to your voice mailbox.

Do Not Disturb Override

Allows a user to input a list of up to 20 telephone numbers and/or internal extension numbers that will ring at the users’ station when Do Not Disturb is activated.

Doorphones

A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system.

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Emergency Phone Number List

Create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided they have access to an outside line. Typical list entries include fire, police and emergency services numbers.

Extension Hunt Groups

Use this feature to assign any number of extensions to a Hunt Group. When extensions are in a Hunt Group, an incoming call searches or “hunts” for the longest idle extension that is available. The system supports up to six Hunt Groups.

Extension Name Display

The user’ name and extension number is displayed on the phone display.

External Hotline

When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau. The external hotline must be a single line telephone, not a system telephone, and should not have a dial pad.

Fax Machine Extensions

Allows you to connect your fax machine to your system, allowing you to share network facilities.

Flexible Dial Plan

Through Manager, the system defaults to a fixed 2-digit dial plan (extensions 10 – 57); but can be changed to a flexible 3-digit dial plan (extensions 100 – 599).

Group Calling - Ring / Page

Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups. (G represents a Calling Group number from 1–4.) When paging, you hear a beep and can begin speaking. Your voice is heard on the speakers of all idle system telephones in the selected Calling Group. The first extension to answer the call (on ETR sets - by picking up the handset or pressing SPEAKER, on 1400 Series sets - or by pressing the ANSWER softkey on the display) is connected to the caller.

You can group page employees for general announcements; this is an inexpensive alternative to a paging system.

Group Hunting - Ring / Page

Use this feature to distribute call volume among extensions in a group, to off-load call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–

6), the system rings or voice-signals the first available extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt. If a ringing call is not answered within three rings, the call moves to the next available extension, and so on, until the call is answered or the caller hangs up.

For a voice-signaled call, only the first available extension is signaled; if that extension does not answer, the call does not keep hunting. After an extension receives a Hunt Group call, the next call to the Hunt Group will not ring or voice-signal that extension first unless all other extensions in the group are busy or do not answer.

Group Pickup

Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). When a call rings at an extension that is in a Pickup Group, you can answer the call at any extension without knowing which extension or line is ringing and without being in the same Pickup Group. The system can have up to four Pickup Groups.

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Hold Reminder

If a call is left on hold for longer than a specified period, the extension will ring back, alerting you that the call is still on hold. This ring continues to sound until the held call is retrieved, or until the caller hangs up.

Hot Dial

This feature enables a user to start dialing a number without first pressing the speaker button or going offhook.

Hotline

This feature allows designated extensions to automatically place an intercom call to another designated extension, when it goes off-hook.

Intercom Dial Codes

· ‘I’ represents the INTERCOM button.

· ‘XX’ represents a system extension number.

· ‘G’ represents a single-digit group number.

· ‘LL’ represents a system line number.

Intercom Dial Code

Feature

I6XX

Call Pickup

I66G

Group Pickup

I68LL

Direct Line Pickup—Active Line

I70

Loudspeaker Paging

I*70

Simultaneous Paging

I7G

Group Calling—Ring

I*7G

Group Calling—Page

I77G

Group Hunting—Ring

I*77G

Group Hunting—Voice Signal

I8LL

Direct Line Pickup—Idle Line

Intercom Dial Tone

Use this feature to determine the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an auto-dialing device, such as a fax or modem, that has trouble making calls. For example, if you have a modem that checks for outside line dial tone before dialing, use this procedure to change from Regular to Machine dial tone.

Intercom Manual Dialing

Users can make an internal call to another extension by ringing it (dialing its extension number) or voice signaling the extension by prefixing the extension number with a *.

Line Coverage Extension

Use this feature to identify an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line.

Line Ringing Options

This feature specifies the options: Immediate Ring, Delayed Ring or No Ring for incoming calls on a line appearance programmed on the extension.

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Log All Calls

Up to three extensions can be designated to log all calls, both answered and unanswered, regardless of where they terminated in the system.

Message Alert Notification

Message Alert Notification allows any ETR or Digital telephone, programmed with Auto Intercom buttons, to see which users have new messages waiting in their mailbox.

When the Message Alert Notification button is pressed, the DSS/BLF buttons programmed on the user’s telephone will display a flashing red LED when the associated user has new voice mails waiting.

This feature may be left on at all times or deactivated by pressing the Message Alert button again.

Music on Hold

Connect an audio source to the Music-On-Hold port on the processor module so that a caller hears music when placed on hold when the Music-On-Hold feature has been activated.

Network Time Synchronization

Use this feature to specify whether you want to synchronize the system clock with the network time delivered by your service provider over Caller ID. If Network Time Synchronization is set to Active, the system will use the network time provided by your service provider; if it is set to Not Active, the system will use the time provided by its system clock.

Night Service

When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings.

One-Touch Transfer

This feature allows a user to automatically transfer a connected call with one-touch -- by pressing a preprogrammed Auto Dial Intercom for the destination extension. (The Transfer button is not used.)

· The transfer is completed when the transferring station goes on-hook, or touches the Transfer button or Complete soft-key.

· The user initiating the transfer is able to consult and complete the transfer or blind transfer after successfully initiating a one-touch transfer.

The LEDs at the phone initiating the transfer, as well as other appearances of the call in the system, behave the same as if the user touched the Transfer button to initiate the transfer.

Paging Features

· Loudspeaker Paging - Users can initiate a call (either manually dialed or intercom auto dialed) to an extension connected to an analog station port that connects them to an external loudspeaker paging system.

· Simultaneous Paging is a feature that pages both the external loudspeaker paging system (via the paging port) as well as voice signals all of the extensions in Calling Group 1.

PBX Mode

The system can operate in Key System mode (default) where all lines appear on all telephones; or can be administered to operate in PBX-mode. PBX-mode provides 3 Intercom buttons per telephone which work similar to System Access buttons (provides intercom dial tone, d1al 9 to access an outside line).

Note: On PARTNER ETR sets, the system provides 2 Intercom buttons per telephone.

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Personal Line Termination

Allows you to assign a line / lines to specific extension / extensions.

Personalized Station Ringing

Allows you to assign a personalized ring pattern to an extension

POTS (Plain Old Telephone Set) Support

POTS (single line analog telephones) are supported on the system. They are connected to an analog station port on the Combo module; a port on the Phone-2, Phone-8 or Phone-16 module, or to an ETR port.

Privacy

Privacy prevents other users from joining on your call.

Recall

Use this feature to send a timed switch hook flash over the telephone line to “recall” a new dial tone or to access certain central office features, such as Call Waiting or 3-way calling.

Redialing Features

There are two features which offer redial functionality:

· Last Number Redial (FEATURE 05): Last Number Redial redials all digits dialed on the last outside call except account codes.

o

On 1400 Series telephones, there is a fixed Redial button, which allows you to scroll through and redial the last 20 number called from that telephone set.

· Save Number Redial (FEATURE 04): Saves into temporary memory the last outside number (up to 28 digits) dialed from a system telephone. Use this feature to save a number before you hang up on a busy or unanswered call. Once saved, the number can be redialed at any time. The number stays in memory until a different one is saved.

Remote Call Forwarding / Mobile Twinninng

Remote Call Forwarding is supported. This feature (FEATURE 11) allows a user to send internal and external calls destined for a particular extension to an external phone number (off the system) over an analog trunk. Remote Call Forwarding will not alert the internal extension, but immediately sends the call out to the predefined number.

Remote Access to the Built-in Modem

This feature allows for unattended access to the built-in modem (x76) by calling into the system:

· by a DID number, or

· by transferring to the modem via the Automated Attendant.

When an Automated Attendant Selector code with the "Transfer To Number" action has the modem as its destination, the system will transfer the call to the built-in modem.

Ring on Transfer

This is used to specify what the caller hears while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing while they are being transferred; if it is set to Not Active callers hear beeps or Music on Hold if this is activated and a music source is connected to the system.

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Ringing Line Preference

When an extension is on-hook and the extension is ringing, the user simply goes off-hook to answer the call and is automatically connected to the ringing call. If more than one call is alerting, the system automatically connects the user to the longest ringing call.

SD Card Start-up / Shut Down via TUI

A new TUI command is provided to shut down and restart the system SD card slot and the optional SD card slot, without shutting down the entire system. This allows for removal and reinstallation of the system SD and optional SD cards.

Speed Dial Options

The system supports the following types of Speed Dialing:

· Personal Directory - 1400 and 9500 Telephones only

Each user can store up to 20 frequently-dialed names and numbers in their extension. Personal Directory numbers can be dialed quickly by pressing CONTACTS and dialing the first few letters of the person’s name. Personal Directory numbers programmed for a particular extension are for use only at that extension.

· Personal Speed Dial (FEATURE 80 – 99) – ETR and Analog Telephones only. Each user can store up to 20 frequently-dialed numbers (no name) in their extension. Personal Speed Dial numbers can be dialed quickly by pressing FEATURE (or # at intercom dial tone on a single-line telephone) and the two-digit speed dial code from 80 through 99. The Personal Speed Dial numbers programmed for a particular extension are for use only at that extension.

On analog telephones, a user will press the # key (instead of the Feature key) then dial the 2-digit number.

· System Speed Dial – 1400 and 9500 Telephones only

System Speed Dialing is a shared list of up to 100 frequently-dialed names and numbers (FEATURE 600 – 699). All users on the system may use these numbers by pressing CONTACTS and dialing the first few letters of the party’s name.

· System Speed Dial (FEATURE 600 – 699) – ETR and Analog Telephones only. System Speed Dialing is a shared list of up to 100 frequently-dialed numbers (no name) up to 28 characters in length. All users on the system may dial a System Speed Dial number by pressing FEATURE (or # at intercom dial tone on a single-line telephone) and the three digit speed dial code, from 600 through 699.

Station Lock / Unlock

Station Lock helps to prevent unauthorized people from making outside calls from extensions. Users enter a four-digit code on their telephone dialpad to “lock” your extension. To unlock the phone, the user enters the identical code.

Station Message Detail Reporting (SMDR)

SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users to:

· Detect any unauthorized calls.

· Bill clients or projects.

· Bill back by department.

· Reduce telephone costs by identifying the need to change telecommunications services

· Print Caller ID information.

The output is generally sent to a PC running an optional Call Accounting software package.

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System Groups

The system supports the following types of groups:

· Pickup Groups (4 Groups) (INTERCOM 6xx) When a call rings at an extension assigned to a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature helps when a user needs to answer calls on lines or pools not assigned to his or her telephone.

· Calling Groups (4 Groups) (INTERCOM 7x / *7x) A Calling Group is a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group. The first extension to pick up the call is connected to the caller. A typical use of this feature is to have callers ring into a Calling Group of sales representatives, or to create a “Page All” group.

· Hunt Groups (6 Groups) (INTERCOM 77G / *77G) When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available extension.

· Night Service Group (1 Group) (#504) When Night Service is activated and a call comes in, all extensions assigned to the Night Service Group ring immediately, regardless of normal Line Ringing settings.

System Password

Allows you to define a four-digit password that users can enter from system telephones to override dialing restrictions (if the extension has access to an outside line) or turn Night Service on and off. Not available on analog telephones.

Transfer / Transfer Return

You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the switchhook on a single-line telephone.

Transferred calls return to the originating extension if they are not answered. You also can program the number of times a transferred call rings before it returns to an extension.

Transfer Return to a Programmable Extension

This feature provides an option to re-route unanswered transferred calls to an alternate extension.

· Programmable on a per extension basis.

· The existing System Programming option, Transfer Return Rings, will be used to indicate when

transferred calls are returned to the Transfer Return extension.

If a call is routed to a transfer return extension and there are no available intercom appearances to terminate the call, the call will continue to alert at the transfer destination until the transfer return extension becomes available.

The default value for each transfer return extension is its own extension.

Unique Line Ringing / Override Line Ringing

This feature allows users to differentiate by sound which line is ringing by assigning a ring pattern to it. Once a ring pattern is assigned to a line, incoming calls on that line ring with the assigned ring pattern.

· Eight ring patterns are available.

· Unique Line Ringing does not apply to DID calls because the channel used is not guaranteed.

· The default is pattern 1.

If the Override Line Ringing feature is active, then incoming calls on a line that ring at an extension ring with the configured extension ring pattern.

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Visual Voice Messaging

Supported on 1400 and 9500 digital telephones only. Allows the user to manage their voice mail messages via their display. Features supported include:

· access new /old / saved messages.

· next and previous message.

· fast forward and rewind.

· pause message.

· save, delete and copy message to other users of the system.

· change default greeting.

· change password.

· change message status from old / saved to New.

Voicemail Options

· Bypass Greeting

o

After a call goes to an extension's voice mailbox, the caller can press the 1 key to bypass the mailbox greeting and begin recording a message.

· Change Message Status to New (*06)

o

This feature provides the ability to change the status of a message from Old or Saved to New.

o

Users can dial *06 at any time after the Old or Saved message begins to play through the 3 second pause after the caller information portion of the message.

· The message is moved to the queue of New messages.

o

When a message is marked as New, the system does not initiate a new Voicemail to Email message, but the extension's message waiting light is illuminated.

· Choice of Language

o

Each Auto Attendant can have a primary language assigned to it. The language applies to the prerecorded prompts available to that Auto Attendant. This overrides the system language setting.

o

The per-extension Display Language setting will also override the system language and change all the displays, pre-recorded greetings, and prompts to the chosen language.

· End of Recording options

o

When a caller has finished leaving a message in an extension's mailbox, the caller can touch the # key to signal the end of recording of the message.

o

If the message is less than 3 seconds, the system will play the following prompt: "Message too short. Deleted. Goodbye."

o

If the message is longer than 3 seconds, the system will play the following prompt: "Your message has been sent. Goodbye."

· Outcalling Notification

o

If you use the Outcalling option, Embedded Voicemail will call the number which you have programmed to signal that a new message has arrived in your mailbox.

· Each user can have 1 number programmed for outcalling notification.

· The system will make up to 3 attempts (in 5-minute intervals) to contact the user.

· After 3 attempts, outcalling notification will cease until another new voice message arrives.

· Phantom Mailboxes

o

Provides voice mailbox support for all extensions (10-57), without requiring the physical hardware to be present. Extensions without hardware are called phantom extensions.

· Note: Ports 7 and 8 of an ETR-6 module can be used for phantom extensions even though you cannot plug a phone into them.

o

Calls to a phantom extension go directly to voice mail.

· DTMF breakout service can be used to transfer the call.

o

Phantom voice mailboxes:

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· Default like a normal mailbox.

· Can be accessed remotely if the remote access feature of the mailbox is enabled.

· Voicemail to Email can be activated for a phantom mailbox via the Simplified Manager.

VMS Cover

Allows you to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users' extensions to the Call Answer Service of the voice messaging system after the specified number of rings.

VMS Cover Ring Interval

Allows you to define the number of times a call rings before it is sent to a user’s voice mailbox.

VMS Hunt Delay

Allows you to determine when outside calls should be answered by the Automated Attendant of the voice messaging system. You can set the system for any number of rings, 0–6. Assigning more rings gives the operator an opportunity to answer calls before they go to the Automated Attendant.

VMS Hunt Delay is programmable on a per-line basis. In addition, you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service.

VMS Hunt Schedule Interval

Allows you to determine when outside lines are covered by the Automated Attendant. Options include all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).

Voice Mailbox Transfer - Direct

Allows you to transfer a call directly into a user's voice mailbox without ringing their extension.

Voice Messaging

The system has Embedded Voicemail included as standard. All extensions are automatically assigned a mailbox.

Embedded Voicemail also provides:

· A 2-port, single level Automated Attendant

· Separate Morning, Afternoon, Evening and Out of Hours menu greetings with time profiles

· Dial by Name capability

· Variable hours of storage:

o

2-ports = 15 Hours

o

4-ports = 20 Hours

o

6-ports = 25 Hours

· Up to three minutes per message

· Fast Forward, Rewind, Replay and Skip capability

· Voicemail to e-mail capability

· Remote message retrieval

· Visual Messaging (on digital telephones only)

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Wake-Up Service

This feature allows a system phone (x10) to set a Wake-up Call on behalf of another user.

· When a Wake-up Call is scheduled, the system will place an intercom call to the target extension at the scheduled time.

o

Wake Up calls ring for approximately 30 seconds (and overrides DND).

o

If the target extension is busy on a call or has an alerting call, the Wake Up call is delivered to the phone as an intercom call.

o

If the Wake Up call is answered, the user will hear Music On Hold if it is active; otherwise, they will hear silence.

o

If the Wake Up call is not answered, the system will make a 2nd attempt 5 minutes later.

· If the call is not answered after the 2nd attempt, then the Wake Up call is abandoned.

o

A scheduled Wake Up call occurs once in a 24 hour period.

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Chapter 3. IP Office Basic Edition Norstar® Mode

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3. IP Office Basic Edition Norstar® Mode

The IP Office Basic Edition – Norstar® Mode (hereafter referred to as Norstar Mode) continues the evolution of communications systems for small businesses.

Norstar Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.

Norstar Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.

Norstar Mode provides the bulk of the feature set that the PARTNER ACS R8 supported; plus integrates enhanced features from the IP Office Essential Edition platform, such as Mobile Twinning, Visual Voicemail, 64party Conferencing, SIP Trunking, Full PRI/T1 and more.

Norstar Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 – 599).

Norstar Mode supports all T-Series and M-Series Nortel telephones, the 1400 Series digital telephones, the 7406E and digital Mobility Wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported.

Norstar Mode also supports a new line of Avaya 9500 Series digital telephones.

Norstar Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6-ports) and voice mail coverage activated for all telephones. Embedded Voicemail offers a variable number of hours of storage:

· 2-ports = 15 hours of storage

· 4-ports = 20 hours of storage

· 6-ports = 25 hours of storage

System Capacities

Norstar Mode supports larger telephone and trunk capacity as follows (may not be attained simultaneously):

· 100 Telephones:

· Up to 100 digital

telephones

· Up to 100 analog telephones

· 64 Trunks:

· Up to 32 analog CO lines

· Up to 12 BRI channels

· 1 PRI/E1 (30 lines)

· Up to 20 SIP lines

IP Office Basic Edition A-Law

When the IP500 V2 containing a IP Office A-Law SD card is first started, it will boot-up as "Basic Edition", which has the same look and feel as Norstar Mode, e.g.: out of the box operations, two intercom buttons, key system functionality, voice mailboxes on all telephones, TUI programming support, etc. "Basic Edition" makes starting and using the system quick and easy.

Users who need full IP Office Essential Edition functionality can apply the Essential edition license and the use Manager to change mode from "Basic Edition" to "Essential Edition". Once the system reboots, it re-starts as "Essential Edition."

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System Programming

System programming is accomplished in two ways:

· Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration codes as the Norstar system.

· Web Manager (GUI) – IP Office Web Manager is a new browser based management tool (replacing Simplified Manager) designed to simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers. The new IP Office Web Manager eliminates the need to have windows operating system as it can run on any device that supports standard browsers.

Web Manager main screen

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Hardware

Control Unit

Norstar Mode software runs on the IP500 V2 control unit. A Norstar Mode SD card or IP Office Essential Edition A-Law SD card is required and is installed in the rear of the control unit, providing operating software, Feature Key, Licenses and directs the system to boot up in Norstar mode or Quick Mode. An optional SD card may be installed in the optional SD card slot, providing redundant backup and system upgrade capabilities.

The front of the IP500 V2 Control Unit has 4 expansion bays, which supports the following system modules:

· Combination Card – Analog Trunks

The Combination Card provides 6 digital station (DS) ports (Ports 1-6); 2 analog station ports (Ports 7-

8); 4 CO line ports (Ports 9-12) and 10 voice compression channels.

· Combination Card – BRI Trunks

The Combination Card provides 6 digital station (DS) ports (Ports 1-6); 2 analog station ports (Ports 7-

8); 2 BRI trunks (Ports 9 & 10, each trunk providing 2B+D digital channels) and 10 voice compression channels.

Note: The system supports a maximum of two Combination Cards of either type.

· DS8 Card (Max 3 per system)

The DS8 Card provides 8 digital station ports (Ports 1-8); and supports (1) of the following optional trunk cards: ATM4, BRI4 (supports 2 BRI trunks via ports 9 & 10), BRI-8 (supports 4 BRI trunks via ports 9-12), or a PRI/E1. This card supports only the 1400 and 9500 Series telephones.

Note: Each BRI trunk provides 2B+D digital channels.

· TCM8 Card (Max 4 per system)

The TCM-8 Card provides 8 digital station ports (Ports 1-8); and supports (1) of the following optional trunk cards: ATM4, BRI4 (supports 2 BRI trunks via ports 9 & 10), BRI-8 (supports 4 BRI trunks via ports 9-12), or a PRI/E1. This card supports only Norstar T-Series and M-Series telephones.

Note - each BRI trunk provides 2B+D digital channels.

· Phone 2 (Max 4 per system)

The Phone 2 module provides two additional analog station ports and supports one of the following optional trunk cards: ATM4, BRI4, BRI8 or PRI/E1.

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· Phone 8 (Max 4 per system)

The Phone 8 module provides eight additional analog station ports and supports one of the following optional trunk cards: ATM4, BRI4, BRI8 or PRI/E1.

Expansion Modules

Norstar Mode supports following expansion modules:

· DS16 – provides additional 16 digital station ports (1400 and 9500 Series telephones only)

· DS16A – provides additional 16 digital station ports (Norstar T-Series and M-Series telephones only)

· ATM 16 (Limit 1 per system) – provides additional 16 analog CO lines

· Phone 16 – provides additional 16 analog station ports

· Phone 30 – provides additional 30 analog station ports

· DS30 – provides additional 30 digital station ports (1400 and 9500 Series telephones only)

· DS30A – provides additional 30 digital station ports (Norstar T-Series and M-Series telephones only)

Trunk Cards

Norstar Mode supports the following trunk cards, which are mounted on any DS8, TCM8, Phone 2 or Phone 8 base card:

· ATM4 – provides four analog CO line ports. Supports Caller ID.

Limit 4 ATM4 cards per system.

· PRI/E1 – supports full PRI or T1.

Limit 1 PRI/E1 card per system

· BRI4 – provides two BRI trunks. Each BRI trunk provides 2B+D digital channels.

Limit 4 BRI4 cards per system.

· BRI8 – provides four BRI trunks. Each BRI trunk provides 2B+D digital channels.

Limit 1 BRI8 card per system.

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Telephones

Norstar Mode supports the following telephones:

· 1400 Series digital telephones

· 9500 Series digital telephones

· Norstar T-Series and M-Series digital telephones

· Wireless telephones

· Analog "POTS" telephones

1400 Series telephones

The following 1400 Series telephones are supported.

· 1416 Display Telephones

· 1408 Display Telephones

· 1403 Display Telephone

· DBM32 Button Module

Programmable Buttons

As well as the usual dialing keys, Avaya 1400 digital telephones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, there are keys that can be programmed with a range of selected special functions. These keys can be used for calling other extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed dialing numbers to controlling features such as Do Not Disturb. Many features use an indicator to show whether a feature is enabled.

Button programming is done through the TUI or Simplified Manager as part of the system configuration.

22

23

24

27

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9500 Series telephones

The following 9500 Series telephones are supported.

· 9504 Display Telephone

· 9508 Display Telephone

· BM12 Button Module

9504

9508

BM12

Programmable Buttons

The Avaya 9500 Series telephones are "paper label free," providing programmable labels in the display. The 9504 has four buttons (with Red & Green LED’s) and has two "pages" providing a total of 12 programmable buttons. The 9508 has eight buttons (with Red and Green LED’s) and has two "pages" providing a total of 24 programmable buttons.

As well as the usual dialing keys, Avaya 9500 digital telephones have dedicated function buttons like Mute, Volume, Speaker, Headset, Call Logs and Contacts. In addition to these, there are keys that can be programmed with a range of selected special functions. These keys can be used for calling other extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed dialing numbers to controlling features such as Do Not Disturb. Many features use an indicator to show whether a feature is enabled.

Button programming is done through the TUI or Simplified Manager as part of the system configuration.

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Norstar T-Series and M-Series telephones

The following Norstar telephones are supported on PARTNER Mode:

· T-Series Telephones: T7316E, T7208, T7100, T7000 and the T24KIM (not shown)

· M-Series Telephones: M7324, M7310 and the CAP/KLM Button Module

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Wireless Telephones

T7406E Wireless

Digital Mobility 7400/4100 Series Wireless

Analog "POTS" telephones

The system supports a wide variety of industry standard analog telephones and devices, for example: fax machines, credit card readers; wireless headsets, cordless telephones.

Analog devices are connected to the system:

· To one of the analog ports on the Combination Card

· Via a Phone 2 or Phone 8 Module

The major features work the same, regardless how they are connected: e.g. Hold, Conference, Transfer, Call Waiting, Message Waiting, Incoming Caller ID.

Analog telephones have access to all dial-code features familiar to PARTNER users: e.g. Call pickup, Line pickup, Call Forwarding activation/deactivation, etc.

Analog telephones connected to a phone module or Combination Card default to intercom dial tone. To place an outgoing call, the user will dial 9. Analog telephones connected to an ETR module follows programmed Automatic Line Selection.

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System Administration

The Norstar Mode and IP Office Basic Edition A-Law can be programmed in the following ways:

· Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration

codes as the Norstar system.

TUI programming is an alternate way to do System Administration and Programming on the Norstar Mode. It is based on the Norstar TUI, but with improvements.

Using TUI System Administration on ETR, 1400, 9500 and select Norstar telephones, the buttons under the display become soft-keys which are used to navigate and change the administration items. There are also shortcut codes which enable the administrator to jump to particular administration items.

Centralized Programming is similar to System Administration, but it is used to administer buttons and other options for any telephone in the system.

Individual Programming continues to be supported, allowing the telephone user to program buttons on their telephones.

· Web Manager (GUI) – IP Office Web Manager is a new browser based management tool designed to

simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers. The new IP Office Web Manager eliminates the need to have windows operating system as it can run on any device that supports standard browsers.

Web Manager main screen

For off line configuration, Upgrades, back-up and restore it is recommended that Manager continues to be used.

"Simplified Manager" is a PC GUI application inherent to the IP Office Manager application. Although system administration can be completed via either the TUI or GUI method; some advanced features such as SIP and PRI/E1 administration require the Manager application.

When you execute Manager, the program searches for any IP500 V2 units running Norstar Mode on your network and will automatically connect using the default login and password. You are then presented with a "Simplified Manager" Screen:

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By using the system hyperlinks, you are able to quickly and easily administer the Norstar Mode system in a short time. Further details can be found in the IP Office Norstar Mode Manager documentation guide posted on the Avaya Support website.

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Application Programming Interface (TAPI)

Application Programming Interface (TAPI) allows new and existing server-based applications from Avaya’s Developer Connection (DevConnect) program to work with and enhance the operation of the system. The current requirement is to support a screen pop type application called “Pickup IP” which is also supported on IP Office.

The TAPI API only supports 1st Party TAPI applications.

System Programming Procedures

Code

Feature

Code

Feature

#101

System Date

#321

VMS Cover Rings

#103

System Time

#322

Remote Call Forwarding

#104

Number of Lines

#323

Personalized Station Ringing

#105

Transfer Return Rings

#399

Copy Settings

#107

Recall Timer Duration

#401

Outgoing Call Restriction

#109

Outside Conference Denial

#402

Toll Call Prefix

#119

Ring on Transfer

#403

System Password

#123

Backup Programming—Automatic

#405

Disallowed List Assignments

#124

Backup Programming—Manual

#406

Emergency Phone Number List

#125

Restore Programming

#407

Allowed Phone Number Lists

#126

Automatic Daylight/Standard Times

#408

Allowed List Assignments

#127

Hold Reminder Tone

#409

Forced Account Code List

#128

Network Time Synchronization

#501

Pickup Group Extensions

#203

Hold Disconnect Time

#502

Calling Group Extensions

#205

Direct Extension Dial Lines

#503

Night Service Button

#206

Group Call Distribution

#504

Night Service Group Extensions

#208

Line Coverage Extension

#505

Hunt Group Extensions

#301

Line Assignment

#506

VMS Hunt Delay

#303

Display Language

#507

VMS Hunt Schedule

#304

Automatic Extension Privacy

#601

Fax Machine Extensions

#305

Abbreviated Ringing

#602

Music-On-Hold

#306

Transfer Return Extension

#603

Hotline

#307

Forced Account Code Entry

#604

Doorphone Extension 1

#308

Distinctive Ring

#605

Doorphone Extension 2

#309

Intercom Dial Tone

#606

Doorphone Alert Extensions

#310

Automatic VMS Cover

#610

SMDR Output Format

#311

External Hotline

#612

Contact Closure Group

#316

Call Waiting

#613

Contact Closure Operation Type

#317

Caller ID Log Answered Calls

#617

Loudspeaker Paging Line

#318

Caller ID Call Log Line Association

#728

System Reset—Programming Saved

#320

Call Coverage Rings

#730

Remote Administration Password

Centralized Telephone Programming

Extensions 10 and 11 can program other extensions on the system from their telephones.

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System Features

The system provides the majority of the feature set that the Norstar PARTNER ACS R8 supports. A listing of the built-in features is detailed below. Feature descriptions can be found on the following pages. TUI Feature Programming Codes (if applicable) are also provided.

911 Emergency Dialing

Direct Line Pickup Features

PBX Mode

Abbreviated Ringing

Display

Personal Line Termination

Absent Text

Display Language

Personalized Station Ringing

Absent Text Message Inspect

Display SD Card Feature Key ID

POT Support

Account Codes

Display System IP Address

Privacy

Allowed/Disallowed Lists

Display System Release

Recall

Application Programming Interface (TAPI)

Distinctive / Differentiated Ring

Redialing Features

Attendant/Operator Positions

Do Not Disturb (Send All Calls)

Remote Call Forwarding / Mobile Twinning

Auto Attendants - Emergency Greeting

Do Not Disturb Override

Remote Access to Modem Auto Attendants - Multiple

Doorphones (max of 2)

Ringing Line Preference

Automatic Callback

Emergency Phone Number List

Ring on Transfer

Automatic Daylight Savings Time

External Hotline

SD Card Startup / Shut Down via TUI

Automatic Extension Privacy

Extension Hunt Groups

SMDR

Auto Dialing

Extension Name Display

Speed Dial Features

Automatic Line Selection

Fax Machine Extensions

Station Lock/Unlock

Automatic VMS Coverage

Feature Button

Sub-Menus (see Auto Attendants)

Backup Failure Alarm

Flexible Dial Plan

System Password

Backup Programming Automatic

Group Calling – Ring/Page

System Groups

Backup Programming Manual

Group Hunting – Ring/Voice Signal

Transfer / Transfer Return

Bridging (Joining Calls)

Group Pickup

Transfer Return to Programmable Extension

Call Coverage

Hold

Unique Line Ringing with Override

Call Forwarding - Internal

Hold Release on Abandon

VMS Cover Button

Call Log (Digital Sets only)

Hold Reminder Tone

VMS Cover Ring Interval

Call Logs (ETR sets)

Hot Dial

VMS Hunt Delay

Call Pickup

Hotline

VMS Hunt Schedule

Call Timer

Idle Intercom Timeout

Voicemail

Call Timer Continuity

Intercom Manual Dial

Bypass Greeting

Call Waiting

Intercom Dial Tone

Change Message Status to New

Caller ID Features

Line Coverage Extension

Choice of Language

Cell Phone Connect

Line Ringing Options

End of Recording Options

Centralized Telephone Programming

Message Alert Notification

Outcalling Notification

CO Disconnect Time

Music On Hold

Phantom Mailboxes

Conference Drop

Network Time Synchronization

Voicemail to E-mail

Contact Closure Support

Night Service

Voice Mailbox Transfer – Direct

Copy Settings

On Hook Dialing

Voice Messaging

Direct Inward Dialing (DID)

One Touch Transfer

Visual Messaging

DID to Auto Attendant

Paging Features

Wake-up Service

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911 Emergency Dialing

911 Emergency Dialing can be made from any extension, regardless of any restrictions.

Abbreviated Ringing

This feature activates or deactivates Abbreviated Ringing at the system telephone at a specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to the line button flashes until the call is answered or the caller hangs up (or for a transferred call, until the call returns to the transfer return extension).

This feature prevents incoming calls from distracting you when you are busy on another call. To allow calls to ring repeatedly, set Abbreviated Ringing to Not Active.

Absent Text Messaging

This feature allows you to post a message (such as "Do Not Disturb" or "Away from desk") on the display of your PARTNER ETR or digital system telephones. When another extension calls your extension, your active Absent Text Message appears on the caller’s display.

The system provides 15 pre-defined messages, plus 2 that may be customized by each user. Pre-defined messages include:

Back Soon

Back Tomorrow

Do Not Disturb

On Vacation

Out to Lunch

At Home

Away from Desk

Be Right Back

Please Call

On Holiday until

Meeting until

Don’t disturb until

With visitors until

With cust. til

At lunch until

Absent Text Message Inspect

The Inspect feature is a soft-key option, and allows you to remotely inspect the active Absent Text Message at another user’s extension.

Pressing the Absent Text Message button will provide you with an INSP option in the display. Press the button associated with the Inspect option and you are prompted to dial the extension number or press the Auto Intercom button you wish to view. When you do, the active message for that user is displayed.

Account Code Entry

Account Code Entry (ACE) is used to enter an account code (up to 15 digits) for an incoming or outgoing call currently being handled.

The Account code is printed in the SMDR record for the call for the customer to use for cost tracking purposes.

There are two different ways the feature can be used:

· Voluntary — Account Code Entry is optional.

· Forced – Account Code Entry is mandatory before dialing on an idle CO facility.

Forced account codes are validated against a list of pre-defined account codes which is created via the Manager application.

Allowed Lists / Disallowed Lists

Allowed Lists Use this feature to specify telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.

The System Administrator can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers each.

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Disallowed Lists allow you to specify telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. The System Administrator can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each.

Allowed and Disallowed Phone Numbers can be up to 12 digits long and may include 0–9, #, *, and ‘hold’ (a wildcard character, displayed as “!”).

Attendant Positions

Extension 10 and Extension 11 serve as system attendant positions. TUI System Administration can only be done at these extensions. Night Service and Unlock capabilities can only be initialized from Extension 10. When a user dials 0, Extension 10 will ring.

Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting

The system supports up to 9 Automated Attendants / Sub-menus. A sub-menu is the same group of selector codes as is used in an Auto Attendant.

Each Auto Attendant has its own greeting (Morning / Afternoon / Evening), its own language (English / French / Spanish), its own set of selector codes (based on its time profile), and separate VMS Hunt and Delay Schedules.

Each Auto Attendant supports its own Emergency Greeting announcement, which can be remotely recorded and activated, and plays before the Auto Attendant Greeting.

Each Auto Attendant can be accessed by dialing the appropriate Auto Attendant dial codes (to record greetings, menu prompts, etc.).

Auto Dialing

Enables a user to dial outside numbers, extension numbers, feature codes or account codes with a single touch by pressing a programmed button.

Three types of auto dial are supported:

· Auto Dial – Outside

· Auto Dial – ICM (internal extension)

· Auto Dial – ICM Page (voice signaling)

Automatic Callback

When calling an extension that is busy, press the Auto Callback softkey and the system will call you when the extension becomes free.

Automatic Daylight Savings Time

This feature automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. Turn this feature off if you live in an area without daylight savings time.

Automatic Extension Privacy

Prevents other extensions with access to the same line from joining a call. Use this feature for extensions connected to a modem, fax, or any device whose function can be disrupted by someone trying to join it.

Automatic Line Selection

Specifies the order in which the system selects an available line (intercom or outside) when a user at the extension lifts the handset or presses SPEAKER to make a call without first selecting a specific line button.

For extensions with analog telephones, set Automatic Line Selection to intercom first. This enables analog telephones to access system features, including intercom calling. When users lift the handsets on analog telephones, they hear intercom dial tone. To access an outside line, they must dial 9.

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Automatic Voicemail Coverage

Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for a users’ extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).

Backup Failure Alarm

When an Automatic Backup fails, a ‘Backup Failed’ message is displayed on Extension 10 and 11.

Backup Programming - Automatic

The system does a nightly backup to the system SD card. No manual intervention or external PC is required.

Backup Programming - Manual

The administrator may do a manual system programming backup to the system SD card via the TUI.

Bridging (Joining Calls)

A user can bridge (join) on any active call by pressing the associated CO line button (assuming Privacy is not active on the originating extension.) When a call is bridged, the red and green LED’s will alternate on all telephones which are bridged on the call.

Call Coverage

This feature is used to redirect all Intercom, Transferred, DID and outside calls from a user’s extension to another extension.

When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings.

Call Forwarding - Internal

The Call Forwarding provides a means of redirecting Intercom (ICOM), CO, and Transfer calls from one extension to another specified extension.

Call Log - Digital Telephones

Call Log is a fixed button on digital telephones and provides a visual record of calls made and received, including unanswered calls. Details are store for both users (maximum 30 entries) and hunt groups (maximum 10 entries). The method of operation varies according to the phone type but in all cases the call records can be used for return calls.

Call Logs - ETR Telephones

Use this feature to program extensions to log answered Caller ID calls so that calls answered at an individual extension can be viewed in the Caller ID Call Log. Once the feature is activated for an extension, when a user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered by that extension are logged.

Up to 3 extensions can be designated to log all calls, both answered and unanswered, regardless of where they terminated in the system.

Call Timer Display

Displays the duration of a call from the time it was answered.

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Call Waiting

Call waiting applies to analog, single line telephones, and applies to the following types of calls:

· Intercom calls

· Transferred calls

· Forwarded calls

· Covered calls

· Outside calls (if the extension has a line appearance of the line)

· Voice Signaled calls

Caller ID Features

The following Caller ID features are supported:

· Caller ID Inspect (FEATURE 17) Allows you to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Use this feature to inspect ringing, active, or held calls.

· Caller ID Name Display (FEATURE 16) When an incoming call is ringing at a display telephone, both the name and number appear on the user’s display. The Number is displayed on the top line, and the Name on the 2nd line. In some cases users may wish to see the Caller ID Name on the top line and the Caller ID Number on the 2nd line. This feature provides this capability.

CO Disconnect Time (Programmable)

Use this feature to change the hold disconnect time for an outside line. Different telephone companies use different length signals. The length of the signal is called the CO or Hold Disconnect time. If you place a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller.

Conference Drop

On 1400 and 9500 digital telephones, you may choose which specific party you want to drop from a conference call. On ETR and analog telephones, the last party added to the conference call is automatically dropped.

Conferencing

The system supports up to 64-party conferencing. A maximum of 2 analog lines can be in any conference call. Conference calls may consist of combinations of analog lines, digital lines (PRI/T1, SIP), analog telephones, ETR telephones or digital telephones.

Contact Closure Support for 2 Devices

The IP500 V2 Control Unit has a Contact Closure control jack on the back panel. This is a 3.5 mm stereo jack that can drive two external adjunct relays.

This feature allows users at eligible extensions to control an external adjunct by entering feature codes at their system or standard telephone. The port can control a variety of devices, the most common being door strikes, night bells, lighting, or voice recording systems.

Copy Settings

This feature allows a System Administrator to copy extension-specific programming from one extension to another. When the Extension Copy operation is performed, the destination extension will have the same properties as the originating extension.

Extension Copy can only be performed from an Attendant Extension in System Programming Mode or from the Windows Manager PC application.

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Dial Code Features

· ‘F’ represents the FEATURE button.

· ‘I’ represents the INTERCOM button.

· ‘XX’ represents a system extension number.

· ‘PP’ represents a Personal Speed Dial code.

· ‘G’ represents a single-digit group number.

· ‘LL’ represents a system line number.

Feature

Partner Mode Code

Norstar/BCM Code

Do Not Disturb

F01

F85

Do Not Disturb Cancel

F01

F#85

Recall

F03

F71

Save Number Redial

F04

F67

Last Number Redial

F05F5Conference Drop

F06

F934 (new)

Privacy

F07

F83

Call Forward

F11F4Call Forward Cancel

F11

F#4

Account Code Entry

F12

F900

Voice Mailbox Transfer

F14

F986

VMS Cover

F15

F984

Caller ID Name Display

F16

F933 (new)

Caller ID Inspect

F17

F811

Call Coverage

F20

F932 (new)

Station Lock

F21

F936 (new)

Station Unlock

F22

F937 (new)

Caller ID Log

F23

F812

Hot Dial

F26

F935 (new)

Message Alert Notification

F27

F938 (new)

Absent Message

F28

F931 (new)

Contact Closure 1

F41

F9*41

Contact Closure 2

F42

F9*42

System Release

F590

F9*80

System IP Address

F591

F9*81

SD Card Serial Number

F592

F9*82

System Speed Dial

F6XX (00-99)

F06XX (00-99)

Personal Speed Dial

FXX (80-99)

F*4XX (80-99)

DND Override Numbers

F7XX (00-19)

F07XX (00-19)

Call Transfer

Fixed Button

F70

Voice Announce to Extension

I* + XX

F66 + XX (new)

Call Park to own Extension

Transfer + XX

F74 (new)

Direct Inward Dialing (DID)

Use this feature to have Direct Inward Dialing (DID) numbers on a PRI / T1 or SIP line routed automatically to a specific extension, hunt group, or calling group. When a Direct Inward Dialing (DID) call arrives, the system "collects" the digits from the T1 service provider (that is, the number that was dialed) and matches the number to a DID Mapping Table you created. If the incoming number matches an entry in the DID Mapping table, the call rings at the matching extension or hunt group.

Direct Inward Dialling (DID) to Auto Attendant

DID calls can be directed to and answered by any Automated Attendant.

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Direct Line Pickup

With the Direct Line Pickup features, you can access a ringing or held call or a call in progress. You can also select a line to use that is not assigned to your telephone. The Direct Line Pickup features are:

· Direct Line Pickup—Active Line

· Direct Line Pickup—Idle Line

Display Language

All system telephones offer the choice of 3 display language:

· US English

· Canadian French

· Latin American Spanish

Each individual extension may select their own language.

Display SD Card Feature Key ID

Displays the SD Card Feature Key ID on any display telephone.

Display System IP Address

Displays the IP address currently assigned to the IP500 V2 system.

Display System Release

Displays the software release running on the IP500 V2 system.

Distinctive / Differentiated Ringing

The system provides different ring patterns for external calls, internal calls and transferred calls.

Do Not Disturb

Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal. Calls are immediately sent to your voice mailbox.

Do Not Disturb Exceptions

Allows a user to input a list of up to 20 telephone numbers and/or internal extension numbers that will ring at the users’ station when Do Not Disturb is activated.

Doorphones

A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system.

Emergency Phone Number List

Create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided they have access to an outside line. Typical list entries include fire, police and emergency services numbers.

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Extension Hunt Groups

Use this feature to assign any number of extensions to a Hunt Group. When extensions are in a Hunt Group, an incoming call searches or “hunts” for the longest idle extension that is available. The system supports up to six Hunt Groups.

Extension Name Display

The user’ name and extension number is displayed on the phone display.

External Hotline

When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau. The external hotline must be a single line telephone, not a system telephone, and should not have a dial pad.

Fax Machine Extensions

Allows you to connect your fax machine to your system, allowing you to share network facilities.

Flexible Dial Plan

Through Manager, the system defaults to a fixed 2-digit dial plan (extensions 10 – 57); but can be changed to a flexible 3-digit dial plan (extensions 100 – 599).

Group Calling - Ring / Page

Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups. (G represents a Calling Group number from 1–4.) When paging, you hear a beep and can begin speaking. Your voice is heard on the speakers of all idle system telephones in the selected Calling Group. The first extension to answer the call (on ETR sets - by picking up the handset or pressing SPEAKER, on 1400 Series sets - or by pressing the ANSWER softkey on the display) is connected to the caller.

You can group page employees for general announcements; this is an inexpensive alternative to a paging system.

Group Hunting - Ring / Page

Use this feature to distribute call volume among extensions in a group, to off-load call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–

6), the system rings or voice-signals the first available extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt. If a ringing call is not answered within three rings, the call moves to the next available extension, and so on, until the call is answered or the caller hangs up.

For a voice-signaled call, only the first available extension is signaled; if that extension does not answer, the call does not keep hunting. After an extension receives a Hunt Group call, the next call to the Hunt Group will not ring or voice-signal that extension first unless all other extensions in the group are busy or do not answer.

Group Pickup

Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). When a call rings at an extension that is in a Pickup Group, you can answer the call at any extension without knowing which extension or line is ringing and without being in the same Pickup Group. The system can have up to four Pickup Groups.

Hold Reminder

If a call is left on hold for longer than a specified period, the extension will ring back, alerting you that the call is still on hold. This ring continues to sound until the held call is retrieved, or until the caller hangs up.

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Hot Dial

This feature enables a user to start dialing a number without first pressing the speaker button or going offhook.

Hotline

This feature allows designated extensions to automatically place an intercom call to another designated extension, when it goes off-hook.

Intercom Dial Codes

· ‘I’ represents the INTERCOM button.

· ‘XX’ represents a system extension number.

· ‘G’ represents a single-digit group number.

· ‘LL’ represents a system line number.

Intercom Dial Code

Feature

I6XX

Call Pickup

I66G

Group Pickup

I68LL

Direct Line Pickup—Active Line

I70

Loudspeaker Paging

I*70

Simultaneous Paging

I7G

Group Calling—Ring

I*7G

Group Calling—Page

I77G

Group Hunting—Ring

I*77G

Group Hunting—Voice Signal

I8LL

Direct Line Pickup—Idle Line

Intercom Dial Tone

Use this feature to determine the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an auto-dialing device, such as a fax or modem, that has trouble making calls. For example, if you have a modem that checks for outside line dial tone before dialing, use this procedure to change from Regular to Machine dial tone.

Intercom Manual Dialing

Users can make an internal call to another extension by ringing it (dialing its extension number) or voice signaling the extension by prefixing the extension number with a *.

Line Coverage Extension

Use this feature to identify an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line.

Line Ringing Options

This feature specifies the options: Immediate Ring, Delayed Ring or No Ring for incoming calls on a line appearance programmed on the extension.

Log All Calls

Up to three extensions can be designated to log all calls, both answered and unanswered, regardless of where they terminated in the system.

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Message Alert Notification

Message Alert Notification allows any ETR or Digital telephone, programmed with Auto Intercom buttons, to see which users have new messages waiting in their mailbox.

When the Message Alert Notification button is pressed, the DSS/BLF buttons programmed on the user’s telephone will display a flashing red LED when the associated user has new voice mails waiting.

This feature may be left on at all times or deactivated by pressing the Message Alert button again.

Music on Hold

Connect an audio source to the Music-On-Hold port on the processor module so that a caller hears music when placed on hold when the Music-On-Hold feature has been activated.

Night Service

When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings.

One-Touch Transfer

This feature allows a user to automatically transfer a connected call with one-touch -- by pressing a preprogrammed Auto Dial Intercom for the destination extension. (The Transfer button is not used.)

· The transfer is completed when the transferring station goes on-hook, or touches the Transfer button or Complete soft-key.

· The user initiating the transfer is able to consult and complete the transfer or blind transfer after successfully initiating a one-touch transfer.

The LEDs at the phone initiating the transfer, as well as other appearances of the call in the system, behave the same as if the user touched the Transfer button to initiate the transfer.

Paging Features

· Loudspeaker Paging - Users can initiate a call (either manually dialed or intercom auto dialed) to an extension connected to an analog station port that connects them to an external loudspeaker paging system.

· Simultaneous Paging is a feature that pages both the external loudspeaker paging system (via the paging port) as well as voice signals all of the extensions in Calling Group 1.

PBX Mode

The system can operate in Key System mode (default) where all lines appear on all telephones; or can be administered to operate in PBX-mode. PBX-mode provides three Intercom buttons per telephone which work similar to System Access buttons (provides intercom dial tone, dial 9 to access an outside line).

Note: On PARTNER ETR sets, the system provides two Intercom buttons per telephone.

Personal Line Termination

Allows you to assign a line / lines to specific extension / extensions.

Personalized Station Ringing

Allows you to assign a personalized ring pattern to an extension

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POTS (Plain Old Telephone Set) Support

POTS (single line analog telephones) are supported on the system. They are connected to an analog station port on the Combo module; a port on the Phone-2, Phone-8 or Phone-16 module, or to an ETR port.

Privacy

Privacy prevents other users from joining on your call.

Recall

Use this feature to send a timed switch hook flash over the telephone line to “recall” a new dial tone or to access certain central office features, such as Call Waiting or 3-way calling.

Redialing Features

There are two features which offer redial functionality:

· Last Number Redial (FEATURE 05): Last Number Redial redials all digits dialed on the last outside call except account codes.

o

On 1400 Series telephones, there is a fixed Redial button, which allows you to scroll through and redial the last 20 number called from that telephone set.

· Save Number Redial (FEATURE 04): Saves into temporary memory the last outside number (up to 28 digits) dialed from a system telephone. Use this feature to save a number before you hang up on a busy or unanswered call. Once saved, the number can be redialed at any time. The number stays in memory until a different one is saved.

Remote Call Forwarding

Remote Call Forwarding is supported. This feature (FEATURE 11) allows a user to send internal and external calls destined for a particular extension to an external phone number (off the system) over an analog trunk. Remote Call Forwarding will not alert the internal extension, but immediately sends the call out to the predefined number.

Remote Access to the Built-in Modem

This feature allows for unattended access to the built-in modem (x76) by calling into the system:

· by a DID number, or

· by transferring to the modem via the Automated Attendant.

When an Automated Attendant Selector code with the "Transfer To Number" action has the modem as its destination, the system will transfer the call to the built-in modem.

Ring on Transfer

This is used to specify what the caller hears while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing while they are being transferred; if it is set to Not Active callers hear beeps or Music on Hold if this is activated and a music source is connected to the system.

Ringing Line Preference

When an extension is on-hook and the extension is ringing, the user simply goes off-hook to answer the call and is automatically connected to the ringing call. If more than one call is alerting, the system automatically connects the user to the longest ringing call.

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SD Card Start-up / Shut Down via TUI

A new TUI command is provided to shut down and restart the system SD card slot and the optional SD card slot, without shutting down the entire system. This allows for removal and reinstallation of the system SD and optional SD cards.

Speed Dial Options

The system supports the following types of Speed Dialing:

· Personal Directory - 1400 and 9500 Telephones only

Each user can store up to 20 frequently-dialed names and numbers in their extension. Personal Directory numbers can be dialed quickly by pressing CONTACTS and dialing the first few letters of the person’s name. Personal Directory numbers programmed for a particular extension are for use only at that extension.

· Personal Speed Dial (FEATURE 80 – 99) – ETR and Analog Telephones only. Each user can store up to 20 frequently-dialed numbers (no name) in their extension. Personal Speed Dial numbers can be dialed quickly by pressing FEATURE (or # at intercom dial tone on a single-line telephone) and the two-digit speed dial code from 80 through 99. The Personal Speed Dial numbers programmed for a particular extension are for use only at that extension.

On analog telephones, a user will press the # key (instead of the Feature key) then dial the 2-digit number.

· System Speed Dial – 1400 and 9500 Telephones only

System Speed Dialing is a shared list of up to 100 frequently-dialed names and numbers (FEATURE 600 – 699). All users on the system may use these numbers by pressing CONTACTS and dialing the first few letters of the party’s name.

· System Speed Dial (FEATURE 600 – 699) – ETR and Analog Telephones only. System Speed Dialing is a shared list of up to 100 frequently-dialed numbers (no name) up to 28 characters in length. All users on the system may dial a System Speed Dial number by pressing FEATURE (or # at intercom dial tone on a single-line telephone) and the three digit speed dial code, from 600 through 699.

Station Lock / Unlock

Station Lock helps to prevent unauthorized people from making outside calls from extensions. Users enter a four-digit code on their telephone dialpad to “lock” your extension. To unlock the phone, the user enters the identical code.

Station Message Detail Reporting (SMDR)

SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users to:

· Detect any unauthorized calls.

· Bill clients or projects.

· Bill back by department.

· Reduce telephone costs by identifying the need to change telecommunications services

· Print Caller ID information.

The output is generally sent to a PC running an optional Call Accounting software package.

System Groups

The system supports the following types of groups:

· Pickup Groups (4 Groups) (INTERCOM 6xx) When a call rings at an extension assigned to a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature helps when a user needs to answer calls on lines or pools not assigned to his or her telephone.

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· Calling Groups (4 Groups) (INTERCOM 7x / *7x) A Calling Group is a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group. The first extension to pick up the call is connected to the caller. A typical use of this feature is to have callers ring into a Calling Group of sales representatives, or to create a “Page All” group.

· Hunt Groups (6 Groups) (INTERCOM 77G / *77G) When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available extension.

· Night Service Group (1 Group) (#504) When Night Service is activated and a call comes in, all extensions assigned to the Night Service Group ring immediately, regardless of normal Line Ringing settings.

System Password

Allows you to define a four-digit password that users can enter from system telephones to override dialing restrictions (if the extension has access to an outside line) or turn Night Service on and off. Not available on analog telephones.

Transfer / Transfer Return

You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the switchhook on a single-line telephone.

Transferred calls return to the originating extension if they are not answered. You also can program the number of times a transferred call rings before it returns to an extension.

Transfer Return to a Programmable Extension

This feature provides an option to re-route unanswered transferred calls to an alternate extension.

· Programmable on a per extension basis.

· The existing System Programming option, Transfer Return Rings, will be used to indicate when

transferred calls are returned to the Transfer Return extension.

If a call is routed to a transfer return extension and there are no available intercom appearances to terminate the call, the call will continue to alert at the transfer destination until the transfer return extension becomes available.

The default value for each transfer return extension is its own extension.

Unique Line Ringing / Override Line Ringing

This feature allows users to differentiate by sound which line is ringing by assigning a ring pattern to it. Once a ring pattern is assigned to a line, incoming calls on that line ring with the assigned ring pattern.

· Eight ring patterns are available.

· Unique Line Ringing does not apply to DID calls because the channel used is not guaranteed.

· The default is pattern 1.

If the Override Line Ringing feature is active, then incoming calls on a line that ring at an extension ring with the configured extension ring pattern.

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Visual Voice Messaging

Supported on 1400 and 9500 digital telephones only. Allows the user to manage their voice mail messages via their display. Features supported include:

· access new /old / saved messages.

· next and previous message.

· fast forward and rewind.

· pause message.

· save, delete and copy message to other users of the system.

· change default greeting.

· change password.

· change message status from old / saved to New.

Voicemail Options

· Bypass Greeting

o

After a call goes to an extension's voice mailbox, the caller can press the 1 key to bypass the mailbox greeting and begin recording a message.

· Change Message Status to New (*06)

o

This feature provides the ability to change the status of a message from Old or Saved to New.

o

Users can dial *06 at any time after the Old or Saved message begins to play through the 3 second pause after the caller information portion of the message.

· The message is moved to the queue of New messages.

o

When a message is marked as New, the system does not initiate a new Voicemail to Email message, but the extension's message waiting light is illuminated.

· Choice of Language

o

Each Auto Attendant can have a primary language assigned to it. The language applies to the prerecorded prompts available to that Auto Attendant. This overrides the system language setting.

o

The per-extension Display Language setting will also override the system language and change all the displays, pre-recorded greetings, and prompts to the chosen language.

· End of Recording options

o

When a caller has finished leaving a message in an extension's mailbox, the caller can touch the # key to signal the end of recording of the message.

o

If the message is less than 3 seconds, the system will play the following prompt: "Message too short. Deleted. Goodbye."

o

If the message is longer than 3 seconds, the system will play the following prompt: "Your message has been sent. Goodbye."

· Outcalling Notification

o

If you use the Outcalling option, Embedded Voicemail will call the number which you have programmed to signal that a new message has arrived in your mailbox.

· Each user can have 1 number programmed for outcalling notification.

· The system will make up to 3 attempts (in 5-minute intervals) to contact the user.

· After 3 attempts, outcalling notification will cease until another new voice message arrives.

· Phantom Mailboxes

o

Provides voice mailbox support for all extensions (10-57), without requiring the physical hardware to be present. Extensions without hardware are called phantom extensions.

· Note: Ports 7 and 8 of an ETR-6 module can be used for phantom extensions even though you cannot plug a phone into them.

o

Calls to a phantom extension go directly to voice mail.

· DTMF breakout service can be used to transfer the call.

o

Phantom voice mailboxes:

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· Default like a normal mailbox.

· Can be accessed remotely if the remote access feature of the mailbox is enabled.

· Voicemail to Email can be activated for a phantom mailbox via the Simplified Manager.

VMS Cover

Allows you to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users' extensions to the Call Answer Service of the voice messaging system after the specified number of rings.

VMS Cover Ring Interval

Allows you to define the number of times a call rings before it is sent to a user’s voice mailbox.

VMS Hunt Delay

Allows you to determine when outside calls should be answered by the Automated Attendant of the voice messaging system. You can set the system for any number of rings, 0–6. Assigning more rings gives the operator an opportunity to answer calls before they go to the Automated Attendant.

VMS Hunt Delay is programmable on a per-line basis. In addition, you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service.

VMS Hunt Schedule Interval

Allows you to determine when outside lines are covered by the Automated Attendant. Options include all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).

Voice Mailbox Transfer - Direct

Allows you to transfer a call directly into a user's voice mailbox without ringing their extension.

Voice Messaging

The system has Embedded Voicemail included as standard. All extensions are automatically assigned a mailbox.

Embedded Voicemail also provides:

· A 2-port, single level Automated Attendant

· Separate Morning, Afternoon, Evening and Out of Hours menu greetings with time profiles

· Dial by Name capability

· Variable hours of storage:

o

2-ports = 15 Hours

o

4-ports = 20 Hours

o

6-ports = 25 Hours

· Up to three minutes per message

· Fast Forward, Rewind, Replay and Skip capability

· Voicemail to e-mail capability

· Remote message retrieval

· Visual Messaging (on digital telephones only)

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Wake-Up Service

This feature allows a system phone (x10) to set a Wake-up Call on behalf of another user.

· When a Wake-up Call is scheduled, the system will place an intercom call to the target extension at the scheduled time.

o

Wake Up calls ring for approximately 30 seconds (and overrides DND).

o

If the target extension is busy on a call or has an alerting call, the Wake Up call is delivered to the phone as an intercom call.

o

If the Wake Up call is answered, the user will hear Music On Hold if it is active; otherwise, they will hear silence.

o

If the Wake Up call is not answered, the system will make a 2nd attempt 5 minutes later.

· If the call is not answered after the 2nd attempt, then the Wake Up call is abandoned.

o

A scheduled Wake Up call occurs once in a 24 hour period.

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Chapter 4. IP Office Server Edition

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4. IP Office Server Edition

Mid-market Overview

The term 'mid-market' refers to midsize enterprise companies with 250 to 1000 users. The total addressable market is about a ~$2.5B market on the products side and an additional $4.6B for services.

IP Office Solution Overview

IP Office Server Edition has been specifically designed to address up to a 1000 users on a single site and also to accommodate companies with up to a 1000 users across 32 locations.

The top two requirements that the majority of the mid-sized enterprise customers are looking for in their unified communications solutions are Total Cost of Ownership (TCO) and simplicity. IP Office showcases the best TCO advantage compared to the competition, including one of the simplest solutions to deploy and manage.

Differences Between IP Office Server Edition and IP Office Preferred/Advanced Edition

Feature

Preferred/Advanced Edition

Server Edition

Server Edition Comments

Capacity

32 locations 1000 users total 7200 BHCC

32 locations 1000 users total 14400 BHCC (Max)

Multi-Site (SCN)

Freeform Star, mesh, chain SCN trunks anywhere SCN trunk channels licensed

Single or double star No additional SCN trunks Unlimited SCN trunk channel licenses

Restricted topology allows many optimizations Other H.323 trunk types still allowed

Administration

Limited centralized (Multisite (SCN) Manager)

Fully centralized (Server Edition Manager)

Consolidated mode for full centralization. Nonconsolidated mode for freeform per device configuration

Licensing

Distributed

Central pool

All common licenses centralized. Some still distributed (See section 6.6.4 for a complete list) All administered centrally

User Profile Licenses

Telecommuter Mobile Worker Office Worker Power User

Office Worker Power User

O/G Call Routing

no default assistance

Simplified

SE Manager and default routes allow simpler O/G call routing

I/C Call Routing

no default assistance

Simplified

Common ICRs allow simpler I/C call routing and resilience

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Time

Freeform

Simplified by default, can still be freeform

Primary Server acts as solution time server by default

System directory

Freeform

Simplified by default, can still be freeform

Primary Server acts as solution directory server by default

Fax transport

IP Office T.38 fax transport

G.711 fax transport

No need to configure codec sets to enforce; G.711 fax transport used automatically

SIP Trunk Direct Media to remote device across SCN

None

Direct media supported to remote H.323 and IP DECT endpoints

Includes SIP Info and RFC 2833 support

Hunt Groups

Freeform

Hunt groups only on primary

Performance optimized for VMPro location (also on Primary) Automatic resilience when secondary present Overcomes SoftConsole limitations

SoftConsole

Up to 4 per IP Office

Up to 10 on Primary

Overcomes SoftConsole IP connectivity and SCN limitations

Add/remove device

Manual

Integrated via SE Manager

Auto population of Multi-Site links and common configuration

Device Status/ connectivity

Not checked

Access and interconnects checked by SE Manager

Immediate indication if device offline or incorrectly networked

IP Office Initial configuration

Manual

Automated with Initial Configuration Utility (ICU)

Remote install technician without IP Office knowledge

Upgrades

Individual

Centralized

Backup/restore

Individual per IP Office and per application

Centralized

Security settings not backed up

Embedded VM/AA

Supported

Not supported

Central VMPro only

Voicemail Pro Ports

40

100

Additional VMPro ports (up-to 100 Max) can be added on Secondary server for resiliency

Voicemail Pro VRL, VRLA, VBA, Database access

Supported on Windows VMPro server

Not supported

CCR

Supported

Not supported

Use DevConnect Solutions for Call Center/Contact Center/ Call Reporting applications

Software distribution

Admin DVD + Apps DVD

Single ISO distribution

Software Only Solution

No

Yes (Controlled introduction at present)

Single management portal

No

Yes

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Differences Between IP Office Server Edition Multi-Site Solution and IP Office Legacy SCN Multi-Site Solution

Feature

IPO SCN

Server Edition MultiSite

Server Edition Comments

Topology

Freeform Star, mesh, chain SCN trunks anywhere.

Single or double star. No additional SCN trunks

Restricted topology allows many optimizations. Other H.323 trunk types still allowed

Administration

Limited centralized (SCN Manager)

Fully centralized (Server Edition Manager)

Consolidated mode for full centralization. Nonconsolidated mode for freeform per device configuration

Licensing

Distributed

Central pool

All common licenses centralized Some still distributed All administered centrally

SSL VPN

Separate independent access

Integrated access via Server Edition (SE) Manager

Allows remote solution management behind Services VPN Gateway

O/G Call Routing

Complex, no default assistance

Simplified

SE Manager and default routes allow simpler O/G call routing

I/C Call Routing

Complex, no default assistance

Simplified

Common ICRs allow simpler I/C call routing and resilience

Time

Freeform/complex

Simplified by default, can still be freeform

Primary Server acts as solution time server by default

System directory

Freeform/complex

Simplified by default, can still be freeform

Primary Server acts as solution directory server by default

Fax transport

IP Office T.38 fax transport across SCN

G.711 fax transport across SCN

No need to configure codec sets to enforce; G.711 fax transport used automatically

SIP Trunk Direct Media to remote device across SCN

None

Direct media supported to remote H.323 and IP DECT endpoints

Includes SIP Info and RFC 2833 support

Phone Resilience Admin

Freeform/complex

Simplified

SE Manager admin allows only Primary and/or Secondary to act as phone backup server

Hunt Groups

Freeform

Hunt groups only on primary

Performance optimized for VMPro location (also on Primary) Automatic resilience when secondary present Overcomes SoftConsole limitations

SoftConsole

Up to 4 per IP Office

Up to 10 on Primary

Overcomes SoftConsole IP connectivity and SCN limitations

IP Phones with no default user

Not resilient

Resilient

Allows hot desk phones to be resilient

Add/remove node

Manual

Integrated via SE Manager

Auto population of Multi-Site links and common configuration

Offline device

Cannot be managed

Managed via SE Manager

Includes online/offline synchronization

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Device Status/ connectivity

Not checked

Access and interconnects checked by SE Manager

Immediate indication if device offline or incorrectly networked

SCN trunk channels

Limited by licenses

Unlimited

No multi-networking license required

IP Office Initial configuration

Manual

Automated with Initial Configuration Utility (ICU)

Remote install technician without IP Office knowledge

Upgrades

Individual

Centralized

Upgrades to all remote nodes can be performed from Primary Location

Backup/restore

Individual per IP Office and per application

Centralized

Security settings not backed up

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IP Office Key Components

IP Office address Mid-market via three key components:

1.

IP Office software running on a Linux server (required).

2.

IP Office software running on the IP500v2 (optional).

3.

IP Office Server Edition license (required for each component).

Note: The IP500v1 chassis is not supported with IP Office Server Edition.

The software running on both the Linux server and the IP Office 500v2 is identical and hence the feature set delivered by the two components are the same (except those listed below) and co-exist as part of a single solution.

The Primary Server running the Avaya IP Office Server Edition Linux software is the main server and the only mandatory component required for the IP Office Mid-market offer to work. A secondary Linux server can be added for additional scalability and/or resiliency. The IP Office 500v2 expansion system can also be added for additional scalability or for adding support for analog/digital stations and trunk ports.

Following are the server models that Avaya will source:

Model #

Order

Code

Description

Application

RAM

CPU

Power

Supply

RAID

HP DL360G7

270393

DL360G7 SRVR IPO R8.1+SE PRIMARY

Primary or Secondary

12GBDual Quad-

Core

Hot Swap

Yes

HP DL120G6

270395

DL120G7 SRVR IPO R8.1+SE EXP

Primary or Secondary

12GBSingle Quad-

Core

Single

N/A

IP Office Deployment Options

Increasingly, companies have started adopting a pure IP model with SIP trunking. However, many companies still prefer a hybrid solution with a mix of analog, digital, and IP stations, as well as TDM trunking options.

IP Office has been designed with these different solution requirements for different customer needs in mind. The flexibility and variety of the deployment options make the IP Office solution a very versatile solution and caters to different product needs.

There are two deployment scenarios for IP Office:

1.

Server Edition with pure IP deployment:

· All IP phones with SIP trunking everywhere

· Use Avaya-sourced server for Applications, IP phones, and SIP trunks

2.

Server Edition with hybrid deployment:

· A mix of Analog, Digital, or IP phones everywhere

· Use Avaya-sourced server for Applications, IP phones, and SIP trunks

· Use IP500v2 for TDM stations and trunking

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IP Office Scalability

IP Office is designed to scale up to support a 1000 users on a single site or across a maximum of 32 sites. The table below lists the servers and server capacities.

Primary Server

Secondary Server

IP500v2 Expansion System

Linux Expansion System

Dedicated 1X Portal Server

Comments

Avaya Tested and Sourced

HP DL 360 G7 HP DL120 G7

HP DL 360 G7 HP DL 120 G7

IP 500 v2

HP DL 120 G7

HP Servers tested and sourced by Avaya

Avaya Tested but NOT Sourced

Dell R610

N/A

Dell R210

Dell servers tested by Avaya

User Scalability

DL360: 500 DL120: 250

384

500

N/A

1x Portal Scalability

DL360: 200 DL120: 100

N/A

500

VMPro Port Scalability

DL360: 100 DL120: 40

N/A

N/a

Centralized deployment only with voicemail resiliency on secondary.

Receptionists

10

N/A

Conference Channels

128

SIP/H.323 Trunks

DL360: 250 DL120: 125

125

N/A

Phones

DL360: 500 IP Phones DL120: 250 IP Phones

384 Analog, Digital, H.323, or SIP IP-DECT* or Wi-Fi

500

N/A

* 120 IP DECT endpoints maximum **Avaya 16xx/96xx H.323 endpoints only

VCM Channels

N/A

148

N/A

G.711, G729, G.723, G.722, T.38

IP Office Resiliency

IP Office resiliency can be divided into three distinct categories. The primary server and secondary server can each support up-to 1000 users in Resilience mode.

Note: The Primary and Secondary servers can be C-located or can be on separate locations to support GeoRedundancy.

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1.

Hardware Resiliency

· RAID support

· Dual PSU on Avaya sourced HP DL360 G7

2.

Users and Application Resiliency

· VMPro server – Primary + Backup in 1+1 redundant active/passive configuration. Manual or autofailback control.

· IP Phones – 1:1 resilience to backup IP Office. Manual failback control (Phone reset). Avaya H.323 phones only. Note: Expansion systems (gateways) cannot act as backup nodes for the Linux Servers.

· Hunt groups - 1:1 resilience to backup Server. Auto-failback control (device rediscovery – idle group).

· Inter IP Office device links – Multi-Site Network (SCN) backup. Double star. 1:1 resilience. Auto-

failback control (device rediscovery)

· Inter IP Office device links – PSTN backup. M:N resilience via Alternate Route Selection (ARS). Autofailback control (link availability)

· Trunks – M:N resilience via ARS. Auto-failback control (trunk availability)

· Incoming Call Routes – Incoming Call Routes are common to all devices hence persist on user failover

3.

Trunk Resiliency

· PSTN Back-up

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IP Office Centralized Licensing

IP Office Server Edition supports centralized licensing. All the user-specific and system-specific licenses can be managed from the Primary Server that also acts as the centralized licensing server.

New Licenses

The only new license for the IP Office is the new system software license called Server Edition. The feature Key Serial Number (System ID) is derived from platform hardware.

License Name

Order Code

License Type

License Description

Comments

Server Edition

270397

System SW

IPO R8.1+ SERVER EDITION LIC

Required per node (Linux server or IP500v2) Bundles in:

1.

Features from Essential Edition

2.

Features from Preferred Edition

3.

Centralized VMPro

4.

Two (2) ports of VMPro

5.

Unlimited SCN(multisite networking) channels

Enables meet-me conferencing, advanced messaging, automated attendant, call recording, conditional call routing, queue announcements, mobile twinning, call control and call-back. Note: Advanced Edition is not supported on Server Edition.

IP Office Centrally Residing Licenses

· Server Edition (includes aggregation of VMPro ports from all nodes)

· Avaya and 3rd-party Endpoints

· SIP trunk channels

· Office Worker

· Power User

· Receptionist (for SoftConsole)

· UMS Web Services (for hunt groups)

IP Office Locally Residing Licenses

License Name

Primary Server

Secondary Server

IP500v2

Additional PRI Channels

IPSec Tunnelling

CTI Link Pro

TAPI Wav

Additional Messaging Ports

Messaging TTS Pro

Messaging Recordings Administrators

Notes:

· All locally residing licenses are still managed centrally using the Manager tool.

· The Locally residing licenses need to be provisioned separately based on the table above.

· For Voicemail resiliency, separate VMPro Ports on the Secondary Server are required to support more than

the two (2) default ports.

Voice Compression Module (VCM) v2

The current versions of the VCM32 and VCM64 modules include 12 IP endpoint licenses.

The new VCM32v2 and VCM64v2 does not include the 12 IP endpoint licenses. This allows all IP endpoint licenses to be centrally managed by the server edition.

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Material Code

Description

700504031

VCM 32 V2 NEW

700504032

VCM 64 V2 NEW

Using VCM32v1 and VCM64v1 with R8.1

1.

With SME editions

· The VCMs will work as-is and will include 12 IP endpoint licenses.

2.

With Server edition

· The 12 IP Endpoint licenses will be included locally on the IP500v2 expansion systems. These 12 IP endpoint licenses will not be available on the primary server for centralized management. These licenses will need to be managed locally.

Using VCM32v2 and VCM64v2 with R8.1

1.

With SME editions

· The VCMs will work as-is and will NOT include 12 IP endpoint licenses.

2.

With Server edition

· The VCMs will work as-is and will NOT include 12 IP endpoint licenses.

Using VCM32v1 and VCM64v1 with R8.0

· No change.

Using VCM32v2 and VCM64v2 with R8.0 or earlier

· A service pack will be required for the SW to recognize the v2 versions of the card.

IP Office Server Edition Unsupported Licenses

The following is a list of licenses that are not applicable or supported with IP Office Server Edition.

· Advanced Edition-CCR Agent and Supervisor (CCR not yet supported on Server Edition)

· Teleworker, Mobile Worker, and Avaya Softphone licenses

· Embedded Messaging Ports (Embedded messaging not supported on Server Edition)

· VMPro TTS (Generic/Scansoft), Networked Messaging, Database interface, VB Script (Not supported on

VMPro for Linux)

· All Avaya Office Aura Edition (B5800) licenses

· Various legacy licenses (CCC, Phone Manager, VCM channels, Mobility)

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IP Office Centralized Management

The IP Office Server Edition management framework includes a Web Control GUI that acts as key element for centralized management and provides solution-wide status and control. From this control GUI page, installers can manage and control the different Linux sub-systems and various global controls like back-up and restore, software upgrades, inventory management, and more.

This web control GUI also acts as a central repository for other management tools including IP Office Manager, VMPro Manager, one-X Portal Manager, SSA, and system monitor, as well as security, password, and inventory management.

The IP Office Manager can be launched directly from the web control GUI. If the manager tool does not exist, the web control GUI automatically downloads and installs the latest version of the manager tool.

The following PBX functions are solution-wide at a multi-site level:

· Users

· Hunt Groups

· Short Codes

· Incoming Call Routes

· Directory

· Time Profiles

· Account Codes

· User Rights

Templates

Several templates are supported and can be created from the IP Office Manager in the Server Edition mode:

· Line, User

· Extension

· Hunt Group

· Time Profile

· Firewall

· IP Route

· ARS entries

Note: IP Office Manager supports both online as well as offline configuration modes.

Backup and Restore

IP Office Server Edition has several backup and restore options:

· Automated 24 hour local backup of firmware, configuration, and security settings (not Linux packages)

· Manual backup/restore commands from Phone, SSA, Manager

· Automated use of backup copy on restart errors

· IP Office Manager for Server Edition saves a complete set of configuration files on Primary Server and can

optionally save to local PC directory

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· VMPro and one-X Portal can be administered to save periodic backup sets on the Primary Server (manual or automatic)

· Primary Server has manual Backup/Restore commands on Web Control that copies all backup file sets

· No automated options

· No application packages

Installation and Upgrades

License Name

Order Code

License Type

License Description

Comments

Installation DVD

700503228

System SW DVD

IPO R8.1 SERVER EDITION INSTL DVD

1.

A single distribution contains the software components for the whole solution, which includes the server and user applications, as well as phone and Avaya Office 500 firmware.

2.

Avaya servers come with distribution pre-installed.

3.

Linux servers support a web based 'Ignition' process to personalize them for their intended use:

a.

Primary

b.

Secondary

c.

Linux Expansion

d.

one-X Portal server

4.

A simple, single screen utility (Initial Configuration Utility) is run automatically to allow an Avaya Office device to be centrally-detected and administered as part of the solution.

5.

Upgrades are automated, solution-wide, and centrally-managed.

Ignition Process

The IP Office Ignition process involves using a simple utility to seamlessly add/install expansion systems such that they can become part of a single logical Server Edition multisite network. This utility is designed for installers who lack detailed IP Office knowledge. The installer needs to know some basic LAN and Primary/ Secondary Server information and must pre-populate most fields with existing data.

Much of the configuration is handled behind the scenes and includes security settings, multi-site networking (SCN) trunks, users, extensions, voicemail, directory, time, ARS, short codes, etc.

Documentation, Training, and Localization

Documentation

IP Office documentation will be available in the following languages:

· US English

· French

· LA Spanish

· German

· Italian

Training

A four (4) hour web-based training activity will be available that covers the IP Office Mid-market content for Release 8.1. Training will be available in English only.

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Localization

Application

EFIGS

Other (see language codes below)

CCR

GUI

RUS, PTB, NLD

Installer

RUS, PTB

Admin docs

RUS

User docs

RUS, PTB

Manager

GUI

Simp CH, PTB, NLD

Admin docs

Simp CH, RUS, PTB

Install docs

Simp CH, RUS

Quick Manager

Install docs

RUS

Video Softphone

GUI

Simp CH, RUS, PTB, JPN, NLD

User doc

Simp CH, PTB

Install doc

RUS

one-X Portal

GUI

Simp CH, RUS, PTB, NLD

Docs

Simp CH, RUS, PTB, NLD

SSA

GUI

Simp CH, PTB, NLD

Admin doc

Simp CH, RUS, PTB, JPN

VmPRO

GUI

Simp CH, RUS, PTB, KOR, NLD, DAN, FIN, NOR, PTG, ESP, SVE

Prompts

Simp CH, RUS, PTB, KOR, NLD, DAN, FIN, ELL, HUN, NOR, PLK, PTG, ESP, SVE

Admin Doc

RUS

User Doc

*ESLA

Simp CH

Embedded Voicemail

Prompts

Simp CH, RUS, PTB, KOR, NLD, DAN, FIN, NOR, PTG, ESP, SVE

Docs

--

Phones

GUI

Simp CH, RUS, PTB, NLD, DAN, FIN, NOR, PTG, ESP, SVE

9500 doc

Simp CH, RUS, PTB

BST doc

--

B100 doc

PTB

4600/5600 doc

E, Fr

Simp CH, NLD

1100/1200 doc

PTB

1600 doc

Simp CH, RUS

Softconsole

GUI

Simp CH, RUS, PTB, KOR, NLD, DAN, FIN, NOR, PTG, ESP, SVE

Docs

E, Fr

Simp CH, RUS

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*Localization table language codes:

· EFIGS: US English, French, Italian, German, LA Spanish

· Simp CH: Simplified Chinese

· RUS: Russian

· PTB: Brazilian Portuguese

· KOR: Korean

· JPN: Japanese

· NLD: Netherlands

· DAN: Denmark

· FIN: Finland

· ELL: Greece

· HUN: Hungary

· NOR: Norway

· PLK: Poland

· PTG: Portuguese

· ESP: Spanish

· SVE: Swedish

Serviceability

IP Office supports serviceability via SSL/VPN technology. The SSL/VPN client is embedded in the IP Office software (both for IP500v2 and Linux). The server side is the Avaya VPN Gateway (AVG). AVG is virtualized software can be loaded on any server (see server hardware requirements).

Note: Please refer to SSL/VPN Remote Access for more details on Serviceability.

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Chapter 5. IP Office 500 Platform

Product Description IP Office 8.1

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5. IP Office 500 Platform

IP Office is a modular communications solution that scales from 2 to 384 extensions on a single platform. IP Office supports up to 32 sites and 1000 users in a multi-site network with resilient and redundant capabilities. It provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephone and trunk support that can be used in either mode or both concurrently. IP Office has data capabilities built in, providing IP routing, switching and firewall protection between LAN and WAN (LAN2). IP Office has a web based applications suite that delivers contact center reporting, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration.

IP Office solutions are built from hardware units and application software. Hardware provides the connectivity for voice and data circuits and processor units for the solution software. Each IP Office solution will require a system control unit (IP500 V2), trunk connections to service provider, and expansion modules for TDM telephone cabling. IP Telephones connect over LAN connections to the IP Office solution.

IP Office 500 Control Unit

The IP500 V2 control unit is compatible with all IP500 base extension and Voice Compression Modules (VCM) cards as well as all external IP500 expansion modules.

IP500 V2 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. The control unit provides the following functionality:

· 4 slots to house a mixture of extension cards and VCM cards and the Unified Communications Module:

o

Digital Station 8 card. Supporting IP Office digital telephones

o

TCM8 Station card supporting select Nortel digital telephones (IP500 V2 control unit only)

o

Phone 2 and Phone 8 cards

o

VCM32 and VCM64 cards

o

4-Port Expansion card

o

ETR6 port phone card (IP500 V2 only, North America only)

o

Combination Card with 10 VCM channels, 4 analog trunks, 6 Digital Station (DS) and 2 Phone ports (IP500 V2 only)

o

Combination Card with 10 VCM channels, 2 BRI trunk interfaces (4 channels), 6 Digital Station (DS) and 2 Phone ports (IP500 V2 only)

· Optional trunk card support:

o

Analog Trunk Module 4 card

o

BRI4 and BRI8 cards (2 x 2B+D and 4 x 2B+D channels respectively)

o

Single and Dual Universal PRI cards

o

IP500 Legacy Card Carrier: this card allows up to two IP400 Trunk or VCM Cards to be used with the IP500 control unit

o

IP500 V2: 2 Slots for SD cards (System and optional) – System SD card is required for system operation as well as licensing of optional features and storage for embedded voicemail in Essential Edition.

o

9-pin RS232 DTE Port for maintenance.

o

Support for up to 12 IP500 Expansion Modules:

· Phone modules (16, 30)

· Digital Station modules (16, 30) supporting IP Office telephones with RJ45 connector

· Digital Station modules (16A, 30A) supporting Nortel telephones with RJ21 connector (IP500

V2 control unit only)

· Analog Trunk Module 16

· IP500 So8 module

· IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)

o

External output socket supporting two relay on/off switch ports, e.g. for door entry systems

o

Audio input port for external music on hold source

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o

48 Data channels

o

Up to 40 voicemail ports

o

Two 10/100 switched Ethernet ports (Layer 3)

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IP500 Base Cards

The IP500 control unit has 4 slots for the insertion of cards. These cards can be divided into two types; base cards and trunk cards. Base cards include a front panel and ports for cable connections. Trunk cards can be added to a base card in order to provide additional facilities (typically trunk connections).

The following base cards are available:

· IP500 Digital Station 8 Card (Maximum 3)

· IP500 Digital TCM Station 8 Card (Maximum 4)

· IP500 Analog Phone 2 Card and Phone 8 Card (Maximum 4)

· IP500 VCM Card (Maximum 2)

· IP500 4-Port Expansion Card (Maximum 1)

· IP500 Legacy Card Carrier (Maximum 2)

· ETR 6 Port Phone Card (Maximum 3, IP500 V2 only)

· Combination Card with 4 Analog Trunks (Maximum 2, no trunk card, IP500 V2 only)

· Combination Card with 2 BRI Trunks (Maximum 2, no trunk card, IP500 V2 only)

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95

97

98

95

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IP500 Digital Station 8 Card

This card provides 12 RJ45 ports. The first 8 ports are DS ports for the connection of Avaya digital telephones other than IP telephones. The card can be fitted with an IP500 trunk card, which then uses the additional 4 RJ45 ports for trunk connections.

A variant of the digital station card, Digital Station TCM8, supports select Nortel digital telephones. Refer to the Telephone section for details.

· This card accepts one IP500 trunk card of any type.

· This card supports selected Avaya 2400, 5400 and 9500 Series telephones, plus T3 telephones(EMEA

only) and 3810 wireless telephones (North America only).

· 4400 Series telephones (4406D, 4412D and 4424D) are not supported on this card, only on Digital Station expansion modules. Therefore a maximum of 360 x 4400 Series telephones are supported in the system.

· 6400 Series telephones are supported but only if you are running pre-Release 7.0 in IP Office 'mode' (the phone will work after Release 7.0, but it will not be supported).

IP500 Analog Phone 2 Card

This card provides 2 analog extension ports (1-2) for the connection of analog telephones. The card can be fitted with an IP500 trunk card, which then uses the last 4 RJ45 ports (9-12) for trunk connections.

· This card accepts one IP500 trunk card of any type.

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IP500 Analog Phone 8 Card

This card provides 8 analog extension ports for the connection of analog telephones. The card can be fitted with an IP500 trunk card, which then uses the additional 4 RJ45 ports for trunk connections.

· This card accepts one IP500 trunk card of any type. When fitted with an Analog Trunk card, it provides a single power-fail port.

IP500 ETR 6 port Phone Card

This card can be fitted with an IP500 trunk card, which then uses the additional 4 RJ45 ports for trunk connections. A maximum of three of these cards is allowed in the IP500 V2 control units.

This card

· accepts one IP500 trunk card of any type. When fitted with an Analog Trunk card, it provides a single power-fail port.

· works in IP500 V2 only.

· is only supported by the IP Office Basic Edition - PARTNER Mode .

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IP500 Combination Card with 4 Analog Trunks

This card works in the IP500 V2 only and provides:

· 4 Analog trunk ports.

· 2 Analog extension ports for the connection of analog telephones.

· 6 Digital Station (DS) ports for the connection of Avaya digital telephones.

· 10 VCM channels to support IP telephones or voice networking.

This card already includes an IP500 trunk card, therefore no additional trunk card is possible. It provides a single power-fail port (port 8). A maximum of two of these cards is allowed in the control unit.

IP500 Combination Card with 2 BRI trunks

This card works in the IP500 V2 only and provides

· 2 BRI trunk ports (4 channels).

· 2 Analog extension ports for the connection of analog telephones.

· 6 Digital Station (DS) ports for the connection of Avaya digital telephones

· 10 VCM channels to support IP telephones or voice networking

This card already includes an IP500 trunk card, therefore no additional trunk card is possible. A maximum of two of these cards is allowed in the chassis.

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IP500 VCM Card

This card provides voice compression channels for use with VoIP calls, SIP trunks and IP-based voice networking. The module is available in variants supporting 32 or 64 channels.

The maximum number of voice compression channels supported, using IP500 VCM base cards, Combination Cards and / or IP400 VCM cards on IP500 Legacy Card Carriers, is 148.

Please note, the maximum number of channels which may be used on each IP500 VCM card varies according to the codec used, as shown in the following table.

Maximum VCM channels available, by codec type:

VCM 32

Card

VCM 64

Card

Combination

Card

G.7113264

10

G.7293060

10

G.7232244

10

G.7223060

10

· This card accepts one IP500 trunk card of any type.

For more details about VCM channel requirements please refer to IP Telephony .

IP500 4-Port Expansion Card

· This card provides connectors for 4 additional expansion modules.

· The 4-port expansion card must be inserted in slot 4 of the control unit.

· It is not possible to connect a trunk card to the 4-port expansion card.

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IP500 Legacy Card Carrier

This card allows a variety of IP400 trunk or VCM cards to be used with the IP500 control unit. The front of the card includes a number of panels that can be snapped off to match the ports available when an IP400 trunk card is fitted.

· This card does not accept any IP500 trunk cards.

· The IP500 control unit can accept up to 2 IP400 trunk or VCM cards by mounting each card on an

IP500 Legacy Card Carrier

· This card supports the following IP400 cards:

· PRI T1

· Dual PRI T1

· PRI 30 E1 (1.4)

· Dual PRI E1

· PRI 30 E1R2 RJ45

· Dual PRI E1R2 RJ45

· ANLG 4 UNI

· BRI-8 (UNI)

· VCM 4

· VCM 8

· VCM 16

· VCM 24

· VCM 30

IP500 Trunk Cards

IP500 trunk cards can be fitted to existing IP500 base cards to provide support for trunk ports. The trunk card uses the ports provided on the base card for cable connection. The addition of an IP500 trunk card is supported on IP500 Digital Station, IP500 Analog Phone and IP500 VCM base cards. They are not supported on the IP500 Legacy Card Carrier base card.

In systems with both Analog Phone 8 base cards and analog trunk cards, combining the two types are recommended as it then provides analog power failure support for one trunk/extension (not applicable to the Analog Phone 2 base card).

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Each trunk card is supplied with the spacer pegs required for installation and a label to identify the card's presence on the physical unit once installed.

· IP500 Analog Trunk Card (Maximum 4).

· IP500 BRI Trunk Card (Maximum 4).

· IP500 Universal PRI Trunk Card (Maximum 4).

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IP500 Analog Trunk Card

This card can be added to an IP500 Digital Station card, IP500 Analog Phone base card, or IP500 VCM card. It allows that card to then also support 4 analog loop-start trunks. Only one analog V.32 modem is supported on a system.

· When fitted to an IP500 Analog Phone 8 base card (not Phone 2), the combination supports 1 power failure extension to trunk connection.

· The card provides a V32 modem for remote access (only one per system)--supported on ETR and TCM cards.

IP500 BRI Trunk Card (Euro ISDN)

This type of card can be added to an IP500 Digital Station card, IP500 Analog Phone card, TMC8 card or IP500 VCM card. It allows that card to then also support up to 4 BRI trunk connections, each trunk providing 2B+D digital channels. The card is available in 2 port (4 channels) and 4 port (8 channels) variants.

The ports on IP500 BRI cards can be individually configured to operate as an S-interface (S0 mode). When set as an S interface the settings for the Line will be exactly the same as for a circuit on an So8 Expansion Module.

· These trunks support the mobility features of Mobile Call Control and one-X Mobile client .

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