Avaya IP Office 5620 Quick Reference Guide

IP Office 5620 Quick Reference Guide

Programmable Buttons

The programmable buttons enable you to access a range of IP Office system features. Some of these features are available by default, others can only be programmed by your system administrator. Contact your system administrator for more information.

Admin and Admin1 are two functions that enable you to program the most frequently used functions against other feature keys. The programmable features that are available via Admin and Admin1 are:

Admin Name Description Admin Name Description

Acct Account Code Entry Park Call Park to Other Extension AD Abbreviated Dial Prog Abbreviate Dial Program

Admin Self-Administer SAC Send All Calls

AutCB Automatic Callback Spres AD Suppress

CFrwd Call Forwarding All Timer Timer

CPark Call Park TmDay Time of Day CPkUp Call Pickup Admin1 Name Description

Dir Directory Park Park

DPkUp Directed Call Pickup <User> User

GrpPg Group Paging <Group> Group

HfAns Internal Auto-Answer Flash Hook Flash HGNS+ Set Hunt Group Night Service <Number> Dial Preset Number

Default Feature Codes

You can access a variety of system features by dialling short codes. The following table shows the default feature codes. For a full list of your phone’s default feature codes, see the IP Office 5620 User Guide.

Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on.

Short Code Description Short Code Description

*00 Cancel All Forwarding *30 Call Pick Up Any

*01 Forward Unconditional On *31 Call Pick Up Group

*02 Forward Unconditional Off *32*N# Call Pick Up Extension *03 Forward On Busy On *33*N# Call Queue

*04 Forward On Busy Off *34 Hold Music

*05 Forward On No Answer On *35*N# Extn Login

*06 Forward On No Answer Off *36 Extn Logout

*07*N# Forward to Number *37*N# Park Call

*08 Do Not Disturb On *38*N# Ride Call

*09 Do Not Disturb Off *39 Relay On

*10*N# Do Not Disturb Exception Add *40 Relay Off

*11*N# Do Not Disturb Exception Delete *41 Relay Pulse

*12*N# Follow Me Here *45*N# Call Steal *13*N# Follow Me Here Cancel *46 Call Steal

*14*N# Follow Me To *47 Conference Add

*17 Voicemail Collect *48 Voicemail Ringback On

*18 Voicemail On *49 Voicemail Ringback Off

*19 Voicemail Off *50 Forward Hunt Group Calls On

*20*N# Set Hunt Group Night Service *51 Forward Hunt Group Calls Off

*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members

*29 Toggle Calls *57*N# Forward On Busy Number

Further information about Avaya IP Office is available from www.avaya.com/support and also from

http://www.avaya.com/ipoffice/knowledgebase.

Reference: 15-601123

Issue 1 (1 June 2006)

IP Office 5620 Quick Reference Guide

This guide covers the basic functionality of your IP Office 5620 phone.

For more information on your phone settings and features, see the IP Office 5620 User Guide.

The diagram below shows the main phone features:

Feature Buttons/Display

Message Waiting Lamp

Page Left/Right

Options

Hold

Transfer

Conference

Drop

Dialling Pad

Redial

Volume Controls

Mute

Headset

Speaker

Phone/Exit

Softkey

IP Office 5620 Quick Reference Guide

Answering Incoming Calls

• Pick up the handset or press to use the speakerphone.

Making a Call

1. Pick up the handset or press .

2. Dial the number, including any outside line digits and/or area codes.

Retrieving Voicemail

• To retrieve your voicemail, dial *17.

Hold

• To place a call on hold, press Hold.

• To retrieve a held call, press corresponding to the held call.

Transferring a Call

1. With the call active, press Transfer. The call is placed on hold; is displayed and you hear a dial tone. Dial the number you want to transfer the call to.

2. To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one

answers, return to the held call by pressing

To announce the call, remain on the line and wait for an answer. Announce the call and hang up.

If the line is busy or if no one answers, return to the held call by pressing held call.

corresponding to the held call. OR

, corresponding to the

Conference

1. To add a another party to a call, dial the first party and then press Conference. The current call is placed on hold, is displayed and you hear a dial tone.

2. Dial the number of the next party and wait for an answer.

3. To add the new party to the call, press

4. Repeat Steps 1 to 3 to add further participants.

To add a held call to the current call:

1. Press

2. Press

3. Press

To drop yourself from the conference, hang up.

Conference. The icon on the current line changes to .

corresponding to the held call.

Conference again. All parties are now connected.

Conference again.

Speakerphone

• To use the speakerphone, press . Make or answer the call. To adjust the volume,

press

and . To end the call, press again.

• To change from speakerphone to handset, pick up the handset and continue talking.

• To change from handset to speakerphone, press and hang up the handset.

Do Not Disturb

• To switch Do Not Disturb on, dial *08. An N is displayed. To switch it off, dial *09.

Note: The short codes documented in this guide refer to the use of default short codes only.

Mute

• To prevent the other person on the line from hearing you, press Mute.

• To reinstate two-way conversation, press Mute again.

Redial

To redial a previously dialed number, press Redial. Press and , locate the required number and press the associated feature button.

To change the Redial number selection:

1. Press

2. Press

3. Press

Options and then press Application Options.

Redial to toggle between Last 6 Numbers and Last Number.

Save. To restore the previous setting without changing it, press Cancel.

Speed Dials

• To Dial a speed dial:

1. Press

2. When the speed dial you require is shown, press name. Your phone dials the number automatically.

SpDial and, to display your speed dials, press and .

or adjacent to the speed dial

• To Add a speed dial:

1. Press

2. The cursor, a | symbol, is displayed in the name field. Each key is marked with the letters it provides. Depending on the character you require, you may have to press the key more than once. For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed.

If the next character you want is on the same key, press character.

3. Press

SpDial and then press Add.

and then enter the next

Save.

• To Add a short code to a speed dial:

1. To add a short code to a speed dial, press

2. In the name field, enter the short code name. For example, Voicemail.

3. In the number field, enter the prefix * and the shortcode number. For example, *17 (the shortcode for voicemail).

Diverting Calls

SpDial.

• To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to

your extension will be diverted to the extension you are using. To re-direct your calls back to your own extension, dial *13*N#.

• To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your

calls diverted). To cancel divert calls from your own extension, dial *14*#.

Call Forwarding

• To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201).

• To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.

• To switch Forward On Busy On, dial *03. To switch it off, dial *04.

• To switch Forward On No Answer On, dial *05. To switch it off, dial *06.