Avaya IP Office 5610 User Guide
IP Office
5610 User’s Guide
40DHB0002USFG – Issue 1 (9th February 2005)
Page ii - Contents
Contents
The 5610 Telephone ............................................................................. 6
Overview of the 5610......................................................................................................... 6
Call Appearance Keys ............................................................................................................. 8
System Features...................................................................................................................... 8
Call Appearance/Function Key Icons....................................................................................... 9
Basic Call Handling Features ............................................................ 10
Answer a Call ..................................................................................................................10
Making a Call...................................................................................................................10
Clearing a Call .................................................................................................................10
Headset Working ............................................................................................................. 11
Speakerphone ................................................................................................................. 11
Speed Dial .......................................................................................................................12
Redial ..............................................................................................................................12
Mute................................................................................................................................. 12
Hold ................................................................................................................................. 12
Transfer ........................................................................................................................... 13
Conference ......................................................................................................................13
Speed Dials.......................................................................................... 14
Overview of Speed Dials ................................................................................................. 14
Using Speed Dials ........................................................................................................... 15
Dialing a Speed Dial .............................................................................................................. 15
Adding a Speed Dial from the Call Log.................................................................................. 15
Editing a Speed Dial .............................................................................................................. 15
Deleting a Speed Dial ............................................................................................................ 15
Adding a New Speed Dial ...................................................................................................... 16
Adding a New Speed Dial............................................................................................................. 16
Using the Call Log .............................................................................. 18
Overview of the Call Log .................................................................................................18
Using the Call Logs .........................................................................................................19
To Access the Call Logs ........................................................................................................ 19
To Display an Individual Log Entry ........................................................................................ 19
To Make a Call from an Individual Log entry.......................................................................... 19
To Turn a Log Entry into a Speed Dial................................................................................... 20
To Delete an Individual Log Entry.......................................................................................... 20
To Delete All Entries from a Log ............................................................................................ 20
To Exit the Call Logs.............................................................................................................. 20
Page ii - Contents IP Office 5610 User’s Guide
40DHB0002USFG – Issue 1 (9th February 2005)
Contents - Page iii
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Contents (Cont.
Changing the 5610 Options ............................................................... 21
Telephone Options Overview .......................................................................................... 21
Application Options.......................................................................................................... 22
Redial .................................................................................................................................... 22
Phone Screen on Answer ...................................................................................................... 22
Phone Screen on Calling ....................................................................................................... 22
Display Call Timers................................................................................................................ 23
Message Display Rate........................................................................................................... 23
Visual Alerting........................................................................................................................ 23
Personal Ringing ............................................................................................................. 24
View IP Settings .............................................................................................................. 24
IP Address Settings ...................................................................................................................... 24
Quality of Service (QoS) Information ............................................................................................24
Phone Interface ............................................................................................................................ 24
Miscellaneous Information ............................................................................................................ 24
Adjusting the Display Contrast ........................................................................................ 25
Logging off the 5610 IP Telephone ................................................................................. 25
Backup/Restore Options.................................................................................................. 25
Changing Feature Key Labels......................................................................................... 26
Language Selection......................................................................................................... 26
Function Keys ..................................................................................... 27
Overview of the Function Keys........................................................................................27
Function Key Programming............................................................................................. 28
Shorthand Programming Mode.............................................................................................. 29
Longhand Programming ........................................................................................................30
Function Key Features...........................................................................................................31
Dial (#) .......................................................................................................................................... 31
Group (#) ...................................................................................................................................... 31
User (#)......................................................................................................................................... 31
Absnt - Set Absent Text................................................................................................................ 32
Acct - Account Code Entry (!) ....................................................................................................... 32
AD - Abbreviated Dial (!)............................................................................................................... 32
Admin - Self-Administer (!)............................................................................................................ 32
Apear - Appearance...................................................................................................................... 33
AutCB - Automatic Callback (!) ..................................................................................................... 33
Busy - Busy................................................................................................................................... 33
BusyH - Busy On Held.................................................................................................................. 33
CFrwd - Call Forwarding All (!)...................................................................................................... 34
ClrCW - Clear CW ........................................................................................................................ 34
CnfRV - Conference Meet Me....................................................................................................... 34
Conf+ - Conference Add ............................................................................................................... 34
CPark - Call Park (!)...................................................................................................................... 35
CPkUp - Call Pickup (!)................................................................................................................. 35
CWOff - Call Waiting Off............................................................................................................... 35
CWOn - Call Waiting On............................................................................................................... 36
CWSus - Call Waiting Suspend ....................................................................................................36
IP Office 5610 User’s Guide Contents - Page iii
40DHB0002USFG – Issue 1 (9th February 2005)
Page iv - Contents
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Contents (Cont.
DCW - Dial CW............................................................................................................................. 36
Dir - Directory (!) ........................................................................................................................... 36
Dirct - Dial Direct........................................................................................................................... 37
DNDOn - Do Not Disturb On......................................................................................................... 37
DNDOf - Do Not Disturb Off.......................................................................................................... 37
DNDX+ - Do Not Disturb Exception Add....................................................................................... 37
DNDX- - Do Not Disturb Exception Delete.................................................................................... 37
DPkUp - Directed Call Pickup (!)................................................................................................... 38
Drop - Drop (!)............................................................................................................................... 38
DTone - Secondary Dial Tone ...................................................................................................... 38
Emrgy - Dial Emergency............................................................................................................... 38
Flash - Flash Hook (#) .................................................................................................................. 38
FolTo - Follow Me To.................................................................................................................... 38
FwBNo - Forward On Busy Number ............................................................................................. 39
FwBOn - Forward On Busy On ..................................................................................................... 39
FwBOf - Forward On Busy Off ...................................................................................................... 39
FwdH+ - Forward Hunt Group Calls On........................................................................................ 39
FwdH- - Forward Hunt Group Calls Off......................................................................................... 40
FwdNo - Forward Number ............................................................................................................ 40
FwdOf - Cancel All Forwarding..................................................................................................... 40
FwNOn - Forward On No Answer On ........................................................................................... 40
FwNOf - Forward On No Answer Off ............................................................................................ 40
FwUOn - Forward Unconditional On............................................................................................. 41
FwUOf - Forward Unconditional Off.............................................................................................. 41
GrpPg - Group Paging (!).............................................................................................................. 41
HdSet - Headset Toggle (!)........................................................................................................... 41
Here- - Follow Me Here Cancel .................................................................................................... 41
Here+ - Follow Me Here................................................................................................................ 42
HfAns - Internal Auto-Answer (!)................................................................................................... 42
HGEna - Hunt Group Enable ........................................................................................................ 42
HGDis - Hunt Group Disable......................................................................................................... 42
HGNS+ - Set Hunt Group Night Service (!) .................................................................................. 43
HGNS- - Clear Hunt Group Night Service..................................................................................... 43
HGOS+ - Set Hunt Group Out of Service ..................................................................................... 43
HGOS- - Clear Hunt Group Out of Service ................................................................................... 43
Hold - Hold Call............................................................................................................................. 43
HoldCW - Hold Call Waiting.......................................................................................................... 44
IAuto - Automatic Intercom ........................................................................................................... 44
ICSeq - Set Inside Call Sequence ................................................................................................44
IDial - Dial Intercom ...................................................................................................................... 44
Inclu - Dial Inclusion...................................................................................................................... 44
Intru - Call Intrude ......................................................................................................................... 44
Listn - Call Listen .......................................................................................................................... 45
Login - Extn Login......................................................................................................................... 45
Logof - Extn Logout ...................................................................................................................... 45
Music - Hold Music ....................................................................................................................... 45
NATim - Set No Answer Time....................................................................................................... 45
OCSeq - Set Outside Call Sequence............................................................................................ 46
Page - Page.................................................................................................................................. 46
Park - Park (#) .............................................................................................................................. 46
Park - Call Park to Other Extension (!).......................................................................................... 46
Contents - Page iv IP Office 5610 User’s Guide
40DHB0002USFG – Issue 1 (9th February 2005)
Contents - Page v
)
Contents (Cont.
PCall - Priority Call........................................................................................................................ 47
PhyEx - Dial Physical Extension by Number ................................................................................ 47
PickA - Call Pickup Any ................................................................................................................ 47
PickG - Call Pickup Group ............................................................................................................ 47
PickM - Call Pickup Members....................................................................................................... 48
Prog - Abbreviated Dial Program (!).............................................................................................. 48
Quota - Clear Quota ..................................................................................................................... 48
Queue - Call Queue...................................................................................................................... 48
RBak+ - Ringback When Free ......................................................................................................49
RBak - Cancel Ringback When Free............................................................................................ 49
RBSeq - Set Ringback Sequence................................................................................................. 49
Recor - Call Record ...................................................................................................................... 49
Relay - Relay Pulse ...................................................................................................................... 50
Rely+ - Relay On .......................................................................................................................... 50
Rely- - Relay Off ........................................................................................................................... 50
Resum - Resume Call................................................................................................................... 50
Rtriv - Retrieve Call....................................................................................................................... 51
Ride - Ride Call............................................................................................................................. 51
RngOf - Ringer Off (!) ................................................................................................................... 51
SAC - Send All Calls (!) ................................................................................................................ 51
Spres - AD Suppress (!)................................................................................................................ 52
Steal - Call Steal ........................................................................................................................... 52
SusCW - Suspend CW ................................................................................................................. 52
Suspe - Suspend Call ................................................................................................................... 52
Timer - Timer (!)............................................................................................................................ 52
TmDay - Time of Day (!) ............................................................................................................... 53
Toggl - Toggle Calls...................................................................................................................... 53
VMRB- - Voicemail Ringback Off..................................................................................................53
VMRB+ - Voicemail Ringback On................................................................................................. 53
VMCol - Voicemail Collect ............................................................................................................ 53
VMOff - Voicemail Off ................................................................................................................... 54
VMOn - Voicemail On ................................................................................................................... 54
WUTim - Set Wrap Up Time ......................................................................................................... 54
System Features ................................................................................. 55
Introduction......................................................................................................................55
Making Calls ....................................................................................................................55
Answering Calls............................................................................................................... 55
Call Forwarding ............................................................................................................... 56
Diverting Calls .................................................................................................................56
Do Not Disturb ................................................................................................................. 56
Voicemail .........................................................................................................................57
Default Feature Codes ....................................................................................................57
Management and Troubleshooting ................................................... 58
Overview.......................................................................................................................... 58
Testing your phone.......................................................................................................... 58
Testing the Telephone's Lights and Display ................................................................................. 58
Troubleshooting Chart ..................................................................................................... 58
Resetting the IP Telephone ............................................................................................. 60
Resetting Your Phone................................................................................................................... 60
Power Cycling Your Phone........................................................................................................... 60
Index..................................................................................................... 61
IP Office 5610 User’s Guide Contents - Page v
40DHB0002USFG – Issue 1 (9th February 2005)
Page 6 - Overview of the 5610 The 5610 Telephone
The 5610 Telephone
Overview of the 5610
This guide covers the use of the Avaya 5610 telephone, running in Key and Lamp
mode, on Avaya IP Office telephone systems operating with Level 3.0 software. The
diagram below shows the main 5610 telephone features.
1. Display, Call Appearance and Feature buttons: The Call Appearance Keys
allow the user to handle multiple calls with the display showing call information,
e.g. the name/phone number, etc. There are four pages in the display; giving (at
default) three call appearance lines and up to 21system features that can be
allocated to the function keys. See Call Appearance Keys on page 8 and Function
Keys on page 27.
The information displayed varies according to the active feature.
2. Message waiting lamp:
Lit continuously when the user has voicemail messages waiting. Can also be set to
flash when the phone is ringing.
3.
4.
5. Options:
Softkeys:
Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as
well as control certain actions within the features. These keys correspond to the
text prompts in the display screen immediately above them.
Page Right/Left:
Shifts from one page to another in the same application when the display presents
the paging indicator (
is not displayed.
Displays the Options main screen, from which display and application settings can
be updated
). These buttons have no effect when the paging indicator
Page 6 - Overview of the 5610 IP Office 5610 User’s Guide
The 5610 Telephone 40DHB0002USFG – Issue 1 (9th February 2005)
Overview of the 5610 The 5610 Telephone - Page 7
6. Call Handling Buttons: See Basic Call Handling Features on page 10.
•
Red button used to place a call on hold
•
Transfers a call to another phone
•
Sets up conference calls with more than one other person.
•
Drops the current call or, if on a conference call, drops you from the
conference.
•
Redials the last number dialed or displays the last 6 numbers dialed from the
phone, depending on configuration via the Options menu.
7. Numeric (Dialing) Pad:
Standard 12 button pad for dialing phone numbers.
8.
Adjusts the handset, speaker, headset, or ringer volume, depending on which item
is in use. As you increase or decrease the volume, the top display area provides
either a speaker, headset, handset, or ringer icon to indicate for which item you are
adjusting volume, followed by a visual “volume meter” showing the volume level.
These buttons also control the volume of the key click sounds made when you
press fixed buttons on the phone, such as the dial pad or softkeys.
Hold:
Transfer:
Conference:
Drop:
Redial:
Volume Controls:
9.
Turns off the active Speaker, handset, or headset microphone to prevent the other
person from hearing you. The associated LED lights steadily when the handset or
headset is muted.
10.
With a headset connected, changes audio control from the handset or speaker to
the headset. The associated LED lights steadily when the headset is active.
11. Headset Jack:
Located on the side of the telephone and provides a port for connecting a headset.
12.
Access the speakerphone. The light associated with this button turns on when the
speakerphone is active.
13.
Displays the phone application main screen or, if applicable, exits the current IP
Office based feature, such as Speed Dial or Call Log, and normalizes the display.
Mute and LED Indicator:
Headset and LED Indicator:
Speaker and LED Indicator:
Phone/Exit:
IP Office 5610 User’s Guide The 5610 Telephone - Page 7
40DHB0002USFG – Issue 1 (9th February 2005) Overview of the 5610
Page 8 - Overview of the 5610 The 5610 Telephone
Call Appearance Keys
Normally, the first page of the main call handling screen contains three keys set as 'call
appearance' keys. These are allocated to you by your System Administrator and are
indicated as a=, b= and c=.
Your System Administrator can change a call appearance key with:
• A Bridged Appearance
A bridged appearance key matches the status and operation of the Call Appearance
Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and
receive calls on behalf of your colleague.
• A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the
status of that line is displayed and you can use the line appearance key to make and
receive calls.
• Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is
receiving a call. The covered user does not need to be using call appearance keys.
Hence, you can pick-up calls on behalf of your colleague.
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their
operation, refer the IP Office Key and Lamp Operation manual.
CAUTIONS:
1. Having more than two Call Appearance keys is very useful. When holding a call
you can answer/make another call and then switch between calls or transfer or
conference. If you are set to receive call waiting indication, the waiting call is
shown against the next call appearance key.
2. Although the System Administrator can replace the Call Appearance Keys with:
• A Bridged Appearance
• A Line Appearance
• Call Coverage Appearance
• System Features
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that all Call
Appearance keys remain at their default settings.
System Features
System Features can only be set against soft Function Keys by your System
Administrator. However, your System Administrator may allocate you two ‘self
administrator’ features that will enable you to add System Features to your soft
Function Keys. Refer to Function Keys on page 27 for details of the System Feature
that can only be allocated to you by your System Administrator.
In addition, there are a number of System Features that you can always access
yourself by the use of short codes. Refer to System Features on page 55 for details of
System Features that you can always access yourself by dialing short codes, e.g. *17
to listen to your VoiceMail messages.
Page 8 - The 5610 Telephone IP Office 5610 User’s Guide
Overview of the 5610 40DHB0002USFG – Issue 1 (9th February 2005)
Overview of the 5610 The 5610 Telephone - Page 9
Call Appearance/Function Key Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine
the status (for example, on Hold) of each call. Icons also indicate whether a feature has
been activated for a particular button.
• Incoming Call:
symbol next to a call appearance key indicates an incoming call.
A
Pressing the adjacent
hold.
• Connected
symbol next to a call appearance key indicates that it is the currently connected
A
call. The caller's telephone number (if available) is also shown.
Pressing the adjacent
display.
• On Hold
A
Pressing the adjacent
call on hold.
• Function Active:
The button to the left or right of the function key is active.
:
symbol next to a call appearance key indicate a call on hold.
key answers the call and puts any other current call on
:
key puts the call on hold. An H is also shown on the
key takes the call off hold and puts any other current
e or f
IP Office 5610 User’s Guide The 5610 Telephone - Page 9
40DHB0002USFG – Issue 1 (9th February 2005) Overview of the 5610
Page 10 - Answer a Call Basic Call Handling Features
Basic Call Handling Features
Answer a Call
When a call arrives at your 5610 telephone, you hear a ringing tone and a blinking bell
(
) icon appears against the associated call appearance key.
To answer an incoming call:
Do one of the following:
• If you are not active on another call, answer the call using your handset, headset, or
speakerphone (see Speakerphone on page 11).
• If you are active on a call already, place the active call on hold (see Hold on page
12), and then answer the incoming call by selecting the call appearance key.
• If the call appearance for the ringing call is not displayed on the current screen
page, use
call appearance for the ringing call, press the corresponding call appearance button.
Making a Call
You can make calls from the 5610 telephone using a variety of methods as follows:
To manually make a call:
1. Dial the required number on the key pad (remember to include the required access
code (for example, 9) for an outside line) and listen to the progress of the call.
2. Adjust speakerphone volume as necessary.
• To change the volume use the
volume level. (There are eight volume levels.)
to return to the first page of the Home screen. When you locate the
and buttons. The display shows the
3. If the call is not answered, you can clear the call by pressing
or
4. When the call is answered, either speak or pick up the handset and speak to the
called party.
To automatically make a call:
Do any of the following:
1. Press Redial and select from (up to) one of the last three numbers that you
dialed by pressing the associated a call appearance key
automatically for you.
or
Access the Call Log and initiate a call to a specific entry.
See Error! Reference source not found. on page Error! Bookmark not
defined..
or
Access the Speed Dial List in your personal directory and initiate a call to a specific
entry. See Speed Dials on page 14.
2. When the call is answered, either speak or pick up the handset and speak to the
called party.
Clearing a Call
To clear an established call either:
1. Replace the handset
or
2. Press
Speaker or
Drop
. The call is made
Drop. You will hear dial tone.
Page 10 - Basic Call Handling Features IP Office 5610 User’s Guide
Answer a Call 40DHB0002USFG – Issue 1 (9th February 2005)
Headset Working Basic Call Handling Features - Page 11
Headset Working
When a headset is to be used on your 5610, it must be plugged in to the headset
socket on the side of your 5610 telephone. To activate the headset and switch off the
handset, press
headset working is activated.
To answer an incoming call:
1. Press the call appearance key next to the flashing bell icon (
To clear a headset call:
1. Press
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9)
for an outside line) and listen to the progress of the call.
To automatically make a call:
Do any of the following:
1. Press
dialed by pressing the associated a call appearance key
The call is made automatically for you.
or
Access the Call Log and initiate a call to a specific entry.
See To Make a Call from an Individual Log entry on page 19.
or
Access the Speed Dial List in your personal directory and initiate a call to a specific
entry. See Speed Dials on page 14.
2. When the call is answered, speak to the called party.
Headset. The lamp beside the button is illuminated when
):
Drop.
Redial and select from (up to) one of the last three numbers that you
.
Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without lifting
your handset. Keep in mind that two-way speakerphones may not operate satisfactorily
in every environment (such as in very noisy locations) and that they operate best when
you speak directly too them.
To make or answer a call without lifting the handset, or to use the speakerphone
with any feature:
1. Press
2. Make or answer the call, or access the selected feature.
3. Adjust speakerphone volume if necessary.
• To change the volume use the
To change from the speakerphone to handset (or headset if fitted)
1. Pick up the handset (or press
To change from the handset to the speakerphone
1. Press
2. Hang up the handset.
To end a speakerphone call
Speaker. The LED beside the button illuminates.
and buttons. The display shows
the volume level. (There are eight volume levels.)
Headset) and talk.
Speaker. The LED beside the button illuminates.
1. Press
IP Office 5610 User’s Guide Basic Call Handling Features - Page 11
40DHB0002USFG – Issue 1 (9th February 2005) Headset Working
Speaker again. The LED beside the button goes out.
Page 12 - Speed Dial Basic Call Handling Features
Speed Dial
The Speed Dial feature allows you to have the 5610 telephone automatically dial calls
to telephone numbers stored in your personal directory (maximum of 48).
See Speed Dials on page 14.
To make a call to a personal directory entry using the Speed Dial feature:
1. Press the
2. Press the button next to the entry you want to call.
3. If the entry you want is not displayed, use
or key the first letter of the required name to jump to the page with a matching
entry.
4. The 5610 telephone dials the number for you.
SpDial softkey. The Speed Dial screen is displayed.
and to cycle through the entries
Redial
The Redial (or Last Number Dialed) feature automatically redials a previously dialed
extension or outside number (up to 24 digits). Your 5610 will store the up to three of the
last numbers dialed.
Note: If you have dialed the same number twice in succession, it will only have one
appearance in the redial list.
To redial previously dialed number:
1. Press
located the required number, press the associated key.
Redial. Use and to step through the entries. When you have
Mute
Hold
During an active call, the Mute feature prevents the party with whom you are speaking
from hearing you. This feature is most commonly used in conjunction with the
Speakerphone, but can be used to hold an off-line conversation at any time during a
call.
Preventing the other person on the line from hearing you:
1. Press
The indicator next to the Mute button lights when Mute is active.
2. To reinstate two-way conversation, press
If, with a call in progress, a second call arrives and is shown against a Call Appearance
key, you can then Hold the first call and answer the second call.
To put an existing call on hold:
1. Press
symbol changes to
2. Answer the second call by pressing the Call Appearance button with the
against it. The symbol changes to
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, simply press the Call Appearance button with the
Notes: 1. After a pre-set time (defined by your System Administrator), you are
2. If the system feature AutoHold is on (consult your System Administrator)
3. To transfer a held call see Transfer on page 13.
Mute. The other party cannot hear you.
Mute again.
Hold or the Call Appearance button with the symbol against it. The
; showing that the line is on hold.
; showing that the line is connected.
reminded that you have a call on hold by the
moments to
then you can hold an active call (
Appearance button (
Call Appearance button (
with the phone ringing.
) by pressing the second call’s Call
). If AutoHold is off, then pressing the second call’s
) will drop the first call.
hold icon changing for a few
symbol
against it.
Page 12 - Basic Call Handling Features IP Office 5610 User’s Guide
Speed Dial 40DHB0002USFG – Issue 1 (9th February 2005)
Transfer Basic Call Handling Features - Page 13
Transfer
The Transfer feature allows you to transfer a call from your telephone to another
extension or outside number.
To transfer the current call to another extension
1. With a call in progress, press
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
• To transfer the call without announcing it, either hang up or press
Transfer again. The transfer is complete. If the transferred call is not answered
within a preset time, it is returned to you.
• To announce the call before transferring it, wait for the called party to answer.
If the called party is willing to accept the call, press
complete the transfer.
If the called party does not wish to accept the call, press
You can return to the held call by pressing its call appearance button.
• If the line is busy or if there is no answer, press
You can return to the held call by pressing its call appearance button.
To transfer a new call to a held call using Conference:
1. With a call in progress and you wish to make an enquiry call or another call arrives,
press
The new call requires to be transferred to the first held call.
2. To transfer the new call to the held call, press
Drop. The transfer is complete.
Hold. Make or answer the second call.
Transfer
Transfer again to
Drop.
Drop.
Conference and then
Conference
The Conference feature allows you to conference other parties (including yourself) into
a call.
Notes: 1. The number of parties allowed in a conference is controlled by your
2. Two Call Appearance keys are required for the conference feature.
To add another party to a call:
1. With a call in progress press
2. Dial the number of the person you want to add to the call.
3. Wait for an answer.
4. To add the person to the call, press
5. Repeat steps 1 through 4 for additional conference connections.
To add a held call(s) to an active call:
1. Press
2. All held calls are added to the conference.
To leave a conference call:
1. To leave a conference, press
telephone system.
Conference. The existing call is put on hold.
If the called party does not answer or does not want to join the conference, press
Drop. You can return to the held call by pressing its call appearance button.
Conference again.
Conference.
Drop.
IP Office 5610 User’s Guide Basic Call Handling Features - Page 13
40DHB0002USFG – Issue 1 (9th February 2005) Transfer
Page 14 - Overview of Speed Dials Speed Dials
Speed Dials
Overview of Speed Dials
The 5610 can store up to 48 personal speed dials, accessed by selecting SpDial
on the display.
• The speed dials are sorted alphabetically.
• Pressing the
with that name.
• The
using the
Pressing
See Adding a New Speed Dial on page 16.
You can also press
settings.
See Editing a Speed Dial on page 15.
Note: Speed dials can be used for any numbers that can be manually dialed from the
symbol indicates that there are more pages. You can more between pages
extension. Where, for external calls, a dialing prefix is required then that prefix
must be part of the speed dial number.
or key adjacent to a name, dials the speed dial number stored
Page Left and Page Right keys.
Add allows you to add a new speed dial.
Edit to display an existing speed dial and edit it’s current
Page 14 - Speed Dials IP Office 5610 User’s Guide
Overview of Speed Dials 40DHB0002USFG – Issue 1 (9th February 2005)
Using Speed Dials Speed Dials - Page 15
Using Speed Dials
Dialing a Speed Dial
You can use the speed dial directory to make a call with the handset on hook or off
hook.
1. Press
2. The
move between pages using the
3. When the speed dial required is shown on the screen, press the
adjacent to the speed dial name.
4. Continue as per a normal call.
Adding a Speed Dial from the Call Log
You can create a new speed dial from a call log entry. See To Turn a Log Entry into a
Speed Dial on page 20. This process will start the normal speed entry screen but prefilled with the name and number from the call log entry.
Editing a Speed Dial
1. Press SpDial
2. Press
3. Select the speed dial entry you want to edit.
Press
4. When the required entry is displayed, press the adjacent
5. Edit the speed dial using the same methods as for adding a new speed dial.
See Adding a New Speed Dial on page Error! Bookmark not defined..
6. Press
SpDial to display the speed dial directory.
symbol is shown if there is more than one page of speed dials. You can
Page Left and Page Right keys.
or key
Edit.
and to display different pages of speed dials.
or key.
Save to return to the speed dial list
Deleting a Speed Dial
1. Press SpDial
2. Press
3. Select the speed dial entry you want to delete.
Press
4. When the required entry is displayed,
without deleting.
5. Select another entry to delete or press
Delete.
and to display different pages of speed dials.
Delete again or Cancel to exit
Exit to return to the speed dial list.
IP Office 5610 User’s Guide Speed Dials - Page 15
40DHB0002USFG – Issue 1 (9th February 2005) Using Speed Dials
Page 16 - Using Speed Dials Speed Dials
Adding a New Speed Dial
Adding a New Speed Dial
1. Press SpDial followed by Add. If a message stating that the speed dial
list is full appears, you must first delete an existing entry before adding any new
entry. See Deleting a Speed Dial on page15.
2. The cursor, a
3. Begin entering text using the telephone keypad. Each key is marked with the
letters it provides. You may have to press the key more than once depending on
the character you require.
symbol, is initially in the empty name field.
• For example, the 2 key is also marked as A, B and C. To enter a C press the
key until a C is displayed.
• To enter the next character from the same key, e.g. a, press
cursor right and then enter the character or simply press another key.
• If you make a mistake, use
incorrect character and then use
4. As you enter the Name characters you can use a number of other controls.
•
•
•
•
•
•
•
•
5. When the Name has been entered, press
Case - Change the case of the current character between upper and lower
case.
- Moves the cursor right one character.
- Moves the cursor left one character
Clear - Delete the whole name.
Backspace - Delete the character to the left of the cursor.
Symbol provides access to the following symbols:
Period (.), Comma (,), Hyphen (-), Space (inserts a space between characters),
Slash (/) or Apostrophe (').
Done - Saves the speed dial changes.
Cancel - Return back to the speed dial directory without making any
changes.
or to move the cursor to the right of the
Backspace to delete it.
Done.
to move the
Page 16 - Speed Dials IP Office 5610 User’s Guide
Using Speed Dials 40DHB0002USFG – Issue 1 (9th February 2005)
Using Speed Dials Speed Dials - Page 17
6. The Number menu is displayed. Enter the required number, including any external
line access digit (9 say):
• If you make a mistake, use or to move the cursor to the right of the
incorrect character and then use
7. As you enter Number characters you can use other controls.
Note: The controls on this screen are context sensitive, i.e. they only appear
when applicable. For example Save only appears when both a name and
number have been entered.
•
- Moves the cursor right one character.
- Moves the cursor left one character.
•
•
•
•
•
•
8. When the Number has been entered, press
Clear - Delete the whole number.
Backspace - Delete the character to the left of the cursor.
Symbol provides access to the following symbols:
Period (.), Pause (a 1.5 second pause for each press), Hyphen (-), Space
(inserts a space between characters), Left or Right parenthesis ( ).
Save - Save the speed dial changes.
Cancel - Return back to the speed dial directory without making any
changes.
Backspace to delete it.
Save.
IP Office 5610 User’s Guide Speed Dials - Page 17
40DHB0002USFG – Issue 1 (9th February 2005) Using Speed Dials
Page 18 - Overview of the Call Log Using the Call Log
Using the Call Log
Overview of the Call Log
The 5610 maintains a call log, accessed by selecting Log on the display.
The call logs keeps logs of missed calls, outgoing calls made and incoming calls
answered. Each of these logs includes the 15 most recent calls in its category. The
details shown are:
• The name of the called or calling party if available.
• The number of the called or calling party.
• The time of the call.
• The date of the call if prior to the current day.
• The
between pages using the
symbol indicates that the log contain more pages of entries. You can more
Page Left and Page Right keys.
Note: Only outgoing calls made using the dial pad or a SpDial entry are logged.
Pressing the
Each individual log entry includes:
• The number of the called or calling party.
• The time of the call.
• The date of the call.
• The duration of the call for outgoing and answered calls (not shown above for
missed calls).
or key adjacent to a log entry displays full details of that log entry:
Page 18 - Using the Call Log IP Office 5610 User’s Guide
Overview of the Call Log 40DHB0002USFG – Issue 1 (9th February 2005)
Using the Call Logs Using the Call Log - Page 19
Using the Call Logs
Apart from using the call logs for information, you can turn a call log entry into a speed
dial for future calls. You can also delete individual log entries or the all entries in a
particular log. The following paragraphs detail how to use the Logs.
Note: Call log entries are lost whenever the telephone system or the individual 5610
telephone are reset.
To Access the Call Logs
1. Press Log.
2. The call log always opens in the Missed calls log.
• Missed: The log of missed calls, i.e. those that rang your extension but were
not answered. This includes calls that were diverted to voicemail or another
number after ringing your extension.
3. To select the log required type press either
• InAns: The log of incoming calls that were answered. This includes both
internal and external calls.
• Outgo: The log of calls made. This includes both internal and external calls.
4. If the selected log contains more than one page of entries, the
the
Page Left and Page Right keys to move between pages.
To Display an Individual Log Entry
1. Locate the log entry in which you are interested from Missed, InAns or
Outgo.
2. Press the
3. The log entry details are shown.
4. Using
or key adjacent to the entry.
Return key to return to the call log.
is shown. Use
To Make a Call from an Individual Log entry
1. Locate the log entry in which you are interested from Missed, InAns or
Outgo.
2. Press the
3. The log entry details are shown.
4. Press
• If the number shown is external but doesn't include the external dialing prefix
used by your telephone system, go off-hook, dial the prefix and then press
IP Office 5610 User’s Guide Using the Call Log - Page 19
40DHB0002USFG – Issue 1 (9th February 2005) Using the Call Logs
or key adjacent to the entry.
Call make the call.
Call.
Page 20 - Using the Call Logs Using the Call Log
To Turn a Log Entry into a Speed Dial
1. Locate the log entry in which you are interested from Missed, InAns or
Outgo.
2. Press the
3. Press
4. The screens for editing and adding speed dials will appear, pre-filled with the
information from the log entry. Edit the details if required (see Editing a Speed Dial
on page 15).
5. Press
6. You will be returned to the speed dials selection menu.
or key adjacent to it.
Add to SD.
Save or Cancel.
To Delete an Individual Log Entry
1. Locate the log entry in which you are interested from Missed, InAns or
Outgo.
2. Press the
3. Press
Press
4. You will be returned to the call log.
or key adjacent to it.
Delete twice. Or:
Cancel to return to the call log without deleting the log entry.
To Delete All Entries from a Log
1. Press Log.
2. Press
3. Press
4. Select
log without deleting the log entries.
Missed, InAns or Outgo to select the log.
DeleteAll.
Delete to delete the log entries. Press Cancel to return to the call
To Exit the Call Logs
1. Press Exit.
Page 20 - Using the Call Log IP Office 5610 User’s Guide
Using the Call Logs 40DHB0002USFG – Issue 1 (9th February 2005)
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