Avaya IP Office 5602 Quick Reference Guide

IP Office 5602 Quick Reference Guide
Default Short Codes
You can access a variety of system features by dialling short codes. The following table shows the default short codes. For a full list of your phone’s default short codes, see the "IP Office 4602 and 5602 User Guide".
Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on.
Short Code Description Short Code Description
Further information about Avaya IP Office is available from www.avaya.com/support and also from
http://marketingtools.avaya.com/knowledgebase/.
Reference: 15-601125 Issue 2 (22 November 2006)
IP Office 5602 Quick Reference Guide
This guide covers the basic functionality of your IP Office 5602 phone. For more information on your phone settings and features, see the "IP Office 4602 and 5602 User Guide". The diagram below shows the main phone features:
1 2
3 4 5 6
Message Waiting Lamp
Display/Call Appearance
Messages Hold Transfer Conference
7 8
9 10 11 12
Drop Redial
Dialling Pad Volume Mute Speaker
IP Office 5602 Quick Reference Guide
IP Office 5602 Quick Reference Guide
Answering Incoming Calls
Pick up the handset or press to use the speakerphone.
Making a Call
Pick up the handset or press to use the speakerphone.
Dial the number, including any outside line digits and/or area codes.
Accessing Voicemail
To retrieve your voicemail, press MESSAGES.
Hold
To place a call on hold, press Hold.
To retrieve a held call, press corresponding to the held call.
Transferring a Call
1. With the call active, press Transfer. The call is placed on hold; is displayed and you hear a dial tone. Dial the number you want to transfer the call to.
2. To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one answers, press
OR
To announce the call, remain on the line and wait for an answer. Announce the call and hang up. If the line is busy or if no one answers, press
Conference
1. To establish a conference call, dial the first party and wait for an answer.
2. Press tone.
3. Dial the number of the next party and wait for an answer.
4. To add the new party to the call, press
5. Repeat Steps 2 to 4 to add further participants.
To drop yourself from the conference, hang up.
Note: The short codes documented in this guide refer to the use of default short codes only.
CONFERENCE. The current call is placed on hold, is displayed and you hear a dial
corresponding to the held call.
corresponding to the held call.
CONFERENCE again.
Speakerphone
The Speaker facility allows you to monitor incoming calls only. You must use the handset to speak to
the caller.
Do Not Disturb
Speaker switches the speaker on/off.
To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09.
Mute
To prevent the other person on the line from hearing you, press Mute.
To reinstate two-way conversation, press Mute again.
Redial
To redial the last dialed number, press Redial.
Diverting Calls
To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to
your extension will be diverted to the extension you are using. To re-direct your calls back to your own extension, dial *13*N#.
To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your
calls diverted). To cancel divert calls from your own extension, dial *14*#.
Call Forwarding
To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this
example).
To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.
To switch Forward On Busy On, dial *03. To switch it off, dial *04.
To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
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