Avaya IP Office 5420 User Manual

IP Office 5420 Quick Reference Guide

Programmable Buttons

The programmable buttons enable you to access a range of IP Office system features. Some of these features are available by default; others can only be programmed by your system administrator. Contact your system administrator for more information.

Admin and Admin1 are two functions that enable you to program the most frequently used features against other feature buttons. The programmable features that are available via Admin and Admin1 are:

Admin Name Description Admin Name Description

Acct Account Code Entry Park Call Park to Other Extension AD Abbreviated Dial Prog Abbreviate Dial Program Admin Self-Administer SAC Send All Calls AutCB Automatic Callback Spres AD Suppress CFrwd Call Forwarding All Timer Timer CPark Call Park TmDay Time of Day CPkUp Call Pickup Admin1 Name Description Dir Directory Park Park DPkUp Directed Call Pickup <User> User GrpPg Group Paging <Group> Group HFAns Internal Auto-Answer Flash Hook Flash HGNS+ Set Hunt Group Night Service AD Abbreviated Dial

Default Short Codes

You can access a variety of system features by dialling short codes. The following table shows the default short codes. For a full list of your phone’s default short codes, see the "IP Office 2420 and 5420 User Guide".

Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on.

Short Code Description Short Code Description

*00 Cancel All Forwarding *30 Call Pick Up Any *01 Forward Unconditional On *31 Call Pick Up Group *02 Forward Unconditional Off *32*N# Call Pick Up Extension *03 Forward On Busy On *33*N# Call Queue *04 Forward On Busy Off *34 Hold Music *05 Forward On No Answer On *35*N# Extn Login *06 Forward On No Answer Off *36 Extn Logout *07*N# Forward to Number *37*N# Park Call *08 Do Not Disturb On *38*N# Ride Call *09 Do Not Disturb Off *39 Relay On *10*N# Do Not Disturb Exception Add *40 Relay Off *11*N# Do Not Disturb Exception Delete *41 Relay Pulse *12*N# Follow Me Here *45*N# Call Steal *13*N# Follow Me Here Cancel *46 Call Steal *14*N# Follow Me To *47 Conference Add *17 Voicemail Collect *48 Voicemail Ringback On *18 Voicemail On *49 Voicemail Ringback Off *19 Voicemail Off *50 For ward Hunt Group Calls On *20*N# Set Hunt Group Night Service *51 Forward Hunt Group Calls Off *21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members *29 Toggle Calls *57*N# Forward On Busy Number

Further information about Avaya IP Office is available from www.avaya.com/support and also from

http://marketingtools.avaya.com/knowledgebase/.

Reference: 15-601127 Issue 2 (22 November 2006)

IP Office 5420 Quick Reference Guide

This guide covers the basic functionality of your IP Office 5420 phone. For more information on your phone settings and features, see the "IP Office 2420 and 5420 User Guide". The diagram below shows the main phone features:

Message Waiting Lamp

3 4 5 6 7

Feature Buttons/Display

Page Left/Right Softkey Messages Hold Transfer

Conference

9 10

Dialling Pad

11 12 13 14 15

Drop Redial

Volume Controls Mute Headset Speaker Exit

IP Office 5420 Quick Reference Guide

Answering Incoming Calls

• Pick up the handset or press to use the speakerphone.

Making a Call

• Pick up the handset or press to use the speakerphone.

• Dial the number, including any outside line digits and/or area codes.

Accessing Voicemail

• To retrieve your voicemail, press MESSAGES or, if Visual Voice is configured, press

Voice.

For more information about Visual Voice see the "IP Office 2420 and 5420 User Guide".

Hold

• To place a call on hold, press HOLD.

• To retrieve a held call, press corresponding to the held call.

Transferring a Call

1. With the call active, press TRANSFER. The call is placed on hold; is displayed and you hear a dial tone. Dial the number you want to transfer the call to.

2. To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one answers, press

To announce the call, remain on the line and wait for an answer. Announce the call and hang up. If the line is busy or if no one answers, press

corresponding to the held call.

Conference

1. To establish a conference call, dial the first party and wait for an answer.

2. Press tone.

3. Dial the number of the next party and wait for an answer.

4. To add the new party to the call, press

5. Repeat Steps 2 to 4 to add further participants.

To drop yourself from the conference, hang up.

CONFERENCE. The current call is placed on hold, is displayed and you hear a dial

CONFERENCE again.

Speakerphone

• To use the speakerphone, press . Make or answer the call. To adjust the volume,

press

and . To end the call, press again.

• To change from speakerphone to handset, pick up the handset and continue talking.

• To change from handset to speakerphone, press and hang up the handset.

Do Not Disturb

• To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09.

Note: The short codes documented in this guide refer to the use of default short codes only.

Mute

• To prevent the other person on the line from hearing you, press MUTE.

• To reinstate two-way conversation, press MUTE again.

Redial

To redial a previously dialed number, press REDIAL the last 8 dialed numbers are displayed. Press

and to see more (up to 10 numbers are stored). When you have located the required number, press

the associated feature button to redial. To redial the last called number, press

REDIAL twice.

Speed Dials

• To Dial a speed dial:

1. Press stored numbers than can be displayed on one screen, press

2. When the speed dial you require is shown, press name. Your phone dials the number automatically.

any softkey, then press SpDial to display your speed dials. If there are more

and to see more.

or adjacent to the speed dial

• To Add a speed dial:

1. Press

2. The cursor, a | symbol, is displayed in the name field. Enter the name as follows: Each key is marked with the letters it provides. Depending on the character you require, you may have to press the key more than once. For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed. If the next character you want is on the same key, press

3. Press Enter the number or extension number.

If the next number you want is on the same key, press

4. Press

SpDial and then press Add.

and then enter the next character.

Number. The cursor is displayed in the Number field.

and then enter the next number.

Save.

• To Add a short code to a speed dial:

1. To add a short code to a speed dial, press

2. In the name field, enter the short code name. For example, Voicemail.

3. In the number field, enter the prefix * and the short code number. For example, *17 (the short code for voicemail).

Diverting Calls

SpDial.

• To divert calls at another extension using the Follow Me codes, dial *12*N# (where N is your

extension number). All calls to your extension will be diverted to the extension you are using. To redirect your calls back to your own extension, dial *13*N#.

• To divert calls at your own extension (Follow-Me-To), dial *14*N# (where N is the extension to which

you want your calls diverted). To cancel divert calls from your own extension, dial *14*#.

Call Forwarding

• To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this

example).

• To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.

• To switch Forward On Busy On, dial *03. To switch it off, dial *04.

• To switch Forward On No Answer On, dial *05. To switch it off, dial *06.