Avaya IP OFFICE 5410 User Manual 2
IP Office
5410/2410 Phone User Guide
Issue 3f (7th October 2005)
Table of Contents
The 2410 Telephone................................................................................................................... 4
Overview..................................................................................................................................................... 4
Call Appearance Keys ................................................................................................................................ 6
System Features.................................................................................................................................... 7
Call Appearance/Function Key Icons..................................................................................................... 7
Basic Call Handling Features....................................................................................................8
Answer a Call ............................................................................................................................................. 8
Make a Call................................................................................................................................................. 8
Clearing a Call ............................................................................................................................................ 9
Headset Working ........................................................................................................................................ 9
Speakerphone .......................................................................................................................................... 10
Speed Dial ................................................................................................................................................ 10
Redial ....................................................................................................................................................... 11
Hold .......................................................................................................................................................... 11
Transfer .................................................................................................................................................... 12
Conference ............................................................................................................................................... 13
Message ................................................................................................................................................... 13
Using Speed Dials.................................................................................................................... 14
Overview of Speed Dials .......................................................................................................................... 14
Dialing a Speed Dial Number ................................................................................................................... 14
Adding a New Speed Dial......................................................................................................................... 15
Deleting a Speed Dial............................................................................................................................... 16
Editing a Speed Dial ................................................................................................................................. 16
Converting a Call Log Entry to a Speed Dial ............................................................................................ 16
Using the Call Log ................................................................................................................... 17
Overview of the Call Log .......................................................................................................................... 17
Using the Call Log .................................................................................................................................... 18
Viewing the Call Log................................................................................................................................. 18
Making Calls from the Call Log................................................................................................................. 18
Saving a Call Log Entry to Your Speed Dial List ...................................................................................... 18
Deleting a Call Log Entry.......................................................................................................................... 19
Erasing All Logged Calls .......................................................................................................................... 19
Setting Which Calls are Logged ............................................................................................................... 19
Changing Options.................................................................................................................... 20
Changing Ringer Options ......................................................................................................................... 20
Adjusting the Display Contrast ................................................................................................................. 21
Call Log Setup .......................................................................................................................................... 21
Using Self Test ......................................................................................................................................... 21
Language.................................................................................................................................................. 22
Automatic Gain Control (AGC) ................................................................................................................. 22
Default Phone/Erase All Settings ............................................................................................................. 23
Function Keys .......................................................................................................................... 24
Overview of the Function Keys................................................................................................................. 24
Function Key Programming ...................................................................................................................... 25
Shorthand Programming Mode ................................................................................................................ 26
Longhand Programming ........................................................................................................................... 27
Changing Function Key Labels................................................................................................................. 28
System Features ...................................................................................................................... 29
Introduction............................................................................................................................................... 29
Making Calls ............................................................................................................................................. 29
Answering Calls........................................................................................................................................ 29
Call Forwarding ........................................................................................................................................ 30
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IP Office Issue 3f (7th October 2005)
Table Of Contents
Diverting Calls .......................................................................................................................................... 30
Do Not Disturb .......................................................................................................................................... 30
Voicemail .................................................................................................................................................. 31
Default Feature Codes ............................................................................................................................. 32
Index.......................................................................................................................................... 33
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IP Office Issue 3f (7th October 2005)
The 2410 Telephone
Overview
This guide covers the use of the Avaya 2410 and 5410 phones, on Avaya IP Office. Both phones are
similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range
of Avaya phone systems.
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The 2410 Telephone
1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to
handle multiple calls and the display shows call information. Details on system features
(allocated by your System Administrator) can also be displayed. See Call Appearance Keys and
Overview of the Function Keys.
2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the
phone is ringing.
Previous/Next Page: Move through the different pages of the call handling, speed dials
3.
and call log screens. Also used to move the cursor during data entry.
4.
Messages: Access the user's mailbox.
5. Call Handling Buttons:
• Hold: Place call on hold.
• Transfer: Transfer call.
• Conference: Conference held calls.
• Drop: Drop call.
• Redial: Redial last number dialed.
6. Dial pad: Standard 12-button pad for dialing telephone numbers.
7.
Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on
which is currently in use.
8. Handset and headset sockets: Used for connection of the handset and optional headset.
Mute: Turns the microphone on/off. When in use, the associated light is on and the caller
9.
cannot hear you.
10.
Headset: Switches from handset to headset. The light associated with this button turns on
when the headset is active.
11.
Speaker: Access the speakerphone. The light associated with this button turns on when the
speakerphone is active.
12.
Exit: Returns you to the main call handling screen.
13. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well
as control certain actions within the features. These keys correspond to the text prompts in the
display screen immediately above them.
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Call Appearance Keys
Normally, the first page of the main call handling screen contains three keys set as 'call appearance'
keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=.
Your System Administrator can change a call appearance key with:
• A Bridged Appearance
A bridged appearance key matches the status and operation of the Call Appearance Key on a
pre-defined colleague’s telephone. Hence, you can pick-up, make and receive calls on behalf of
your colleague.
• A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that
line is displayed and you can use the line appearance key to make and receive calls.
• Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The
covered user does not need to be using call appearance keys. Hence, you can pick-up calls on
behalf of your colleague.
• A System Feature
System Features, such as Abbreviated Dial (that automatically dials a frequently used number)
can be set against key and/or dial pad digits. See Overview of the Function Keys.
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP
Office Key and Lamp Operation manual.
CAUTIONS:
1. Having more than two Call Appearance keys is very useful. When holding a call you can
answer/make another call and then switch between calls or transfer or conference. If you are set
to receive call waiting indication, the waiting call is shown against the next call appearance key.
2. Although the System Administrator can replace the Call Appearance Keys with other functions,
this would severely restrict the use of features such as conference and transfer. For this reason
it is strongly recommended that all Call Appearance keys remain at their default settings.
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IP Office Issue 3f (7th October 2005)
The 2410 Telephone
System Features
System Features can only be set against soft Function Keys by your System Administrator. However,
your System Administrator may allocate you two ‘self administrator’ features that will enable you to add
System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the
System Feature that can only be allocated to you by your System Administrator.
In addition, there are a number of System Features that you can always access yourself by the use of
short codes. Refer to System Features Introduction for details of System Features that you can always
access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages.
Call Appearance/Function Key Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for
example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular
button.
• Incoming Call:
A
symbol next to a call appearance key indicates an incoming call. Pressing the adjacent
key answers the call and puts any other current call on hold.
• Connected:
A
symbol next to a call appearance key indicates that it is the currently connected call. The
caller's telephone number (if available) is also shown. Pressing the adjacent
call on hold. An H is also shown on the display.
key puts the
• On Hold:
A
symbol next to a call appearance key indicate a call on hold. Pressing the adjacent
key takes the call off hold and puts any other current call on hold.
• Function Active:
The button to the left or right of the function key is active.
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Basic Call Handling Features
Answer a Call
When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears on the
associated call appearance.
To answer an incoming call
Do one of the following:
• If you are not active on another call, answer the call using your handset, headset, or
speakerphone (see Speakerphone).
• If you are active on a call already, place the active call on hold (see Hold), and then answer the
incoming call by selecting the call appearance key.
• If the call appearance for the ringing call is not displayed on the current screen page, use to
return to the first page of the Home screen. When you locate the call appearance for the ringing
call, press the corresponding call appearance button.
Make a Call
You can make calls from the phone using a variety of methods as follows:
To manually make a call:
1. Dial the required number on the key pad (remember to include the required access code (for
example, 9) for an outside line) and listen to the progress of the call.
2. Adjust speakerphone volume as necessary.
3. To change the volume use the
eight volume levels.)
4. If the call is not answered, you can clear the call by pressing
or
5. When the call is answered, either speak or pick up the handset and speak to the called party.
To automatically make a call:
Do any of the following:
• Press Redial and select from (up to) one of the last ten numbers that you dialed by pressing
the associated a call appearance key. The call is made automatically for you.
or
• Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialing a Speed Dial Number.
and buttons. The display shows the volume level. (There are
Speaker or Drop
• When the call is answered, either speak or pick up the handset and speak to the called party.
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Clearing a Call
To clear an established call either:
1. Replace the handset
or
Basic Call Handling Features
2. Press
will then hear silence.
Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you
Headset Working
When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of
your phone. To activate the headset and switch off the handset, press
button is illuminated when headset working is activated.
To answer an incoming call:
1. Press the call appearance key
To clear a headset call:
1. Press
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9) for an outside
line) and listen to the progress of the call.
Drop.
next to the flashing bell icon ( ):
Headset. The lamp beside the
To automatically make a call:
Do any of the following:
• Press Redial and select from (up to) one of the last ten numbers that you dialed by pressing
the associated a call appearance key. The call is made automatically for you
or
• Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialing a Speed Dial Number.
• When the call is answered, speak to the called party.
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Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without lifting your handset.
Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as
in very noisy locations).
To make or answer a call without lifting the handset, or to use the speakerphone with any feature
1. Press Speaker. The LED beside the button illuminates.
2. Make or answer the call, or access the selected feature.
3. Adjust the speakerphone volume if necessary.To change the volume use the
The display shows the volume level. (There are eight volume levels.)
To change from the speakerphone to the handset
1. Pick up the handset and talk.
To change from the handset to the speakerphone
1. Press
2. Hang up the handset.
To end a speakerphone call
1. Press
Speaker.
Speaker again.
and buttons.
Speed Dial
The Speed Dial feature allows you to have the phone automatically dial calls to telephone numbers
stored in your personal directory. See Dialing a Speed Dial Number.
To make a call to a personal directory entry using the Speed Dial feature
1. From the Home screen, press the
2. Press the button next to the entry you want to call.
3. If the entry you want is not displayed, use
or
Key the first letter of the required name to jump to the page with a matching entry.
4. The phone dials the number for you.
SpDial softkey. The Speed Dial screen is displayed.
and to cycle through the entries
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Basic Call Handling Features
Redial
The Redial feature automatically redials a previously dialed extension or outside number (up to 24
digits). Your phone will store the up to ten of the last numbers dialed.
Note: If you have dialed the same number twice in succession, it will only have one appearance in the
redial list.
To redial previously dialed number:
1. Press
number, press the associated key.
Redial. Use and to step through the entries. When you have located the required
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
then Hold the first call and answer the second call.
To put an existing call on hold:
1. Press
; showing that the line is on hold.
2. Answer the second call by pressing the Call Appearance button with the
symbol changes to
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, simply press the Call Appearance button with the
Notes:
Hold or the Call Appearance button with the symbol against it. The symbol changes to
symbol against it. The
; showing that the line is connected.
against it.
1. After a pre-set time (defined by your System Administrator), you are reminded that you have a
call on hold by the
2. If the system feature AutoHold is on (consult your System Administrator) then you can hold an
active call (
pressing the second call’s Call Appearance button (
3. To transfer a held call see Transfer.
) by pressing the second call’s Call Appearance button ( ). If AutoHold is off, then
hold icon changing for a few moments to and the phone ringing.
) will drop the first call.
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Transfer
The Transfer feature allows you to transfer a call from your telephone to another extension or outside
number.
To transfer the current call to another extension:
1. With a call in progress, press Transfer
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
• To transfer the call without announcing it, either hang up or press Transfer again.
The transfer is complete. The transfer is complete. If the transferred call is not answered
within a preset time, it is returned to you.
• To announce the call before transferring it, wait for the called party to answer. If the called
party is willing to accept the call, press
• If the called party does not wish to accept the call, press Drop. You can return to the
held call by pressing its call appearance button.
• If the line is busy or if there is no answer, press Drop. You can return to the held call
by pressing its call appearance button.
Transfer again to complete the transfer.
To transfer a held call to another extension:
1. With a call in progress and another call arrives, press
2. To transfer the new call to the held call, press
3. Press
Transfer again to complete the transfer.
Hold and answer the second call.
Transfer and dial the number of the held call
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IP Office Issue 3f (7th October 2005)
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