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IP Office
5410/2410 Phone User Guide
Issue 3f (7th October 2005)
Page 2
Table of Contents
The 2410 Telephone................................................................................................................... 4
Overview..................................................................................................................................................... 4
Call Appearance Keys ................................................................................................................................ 6
System Features.................................................................................................................................... 7
Call Appearance/Function Key Icons..................................................................................................... 7
Basic Call Handling Features....................................................................................................8
Answer a Call ............................................................................................................................................. 8
Make a Call................................................................................................................................................. 8
Clearing a Call ............................................................................................................................................ 9
Headset Working ........................................................................................................................................ 9
Speakerphone .......................................................................................................................................... 10
Speed Dial ................................................................................................................................................ 10
Redial ....................................................................................................................................................... 11
Hold .......................................................................................................................................................... 11
Transfer .................................................................................................................................................... 12
Conference ............................................................................................................................................... 13
Message ................................................................................................................................................... 13
Using Speed Dials.................................................................................................................... 14
Overview of Speed Dials .......................................................................................................................... 14
Dialing a Speed Dial Number ................................................................................................................... 14
Adding a New Speed Dial......................................................................................................................... 15
Deleting a Speed Dial............................................................................................................................... 16
Editing a Speed Dial ................................................................................................................................. 16
Converting a Call Log Entry to a Speed Dial ............................................................................................ 16
Using the Call Log ................................................................................................................... 17
Overview of the Call Log .......................................................................................................................... 17
Using the Call Log .................................................................................................................................... 18
Viewing the Call Log................................................................................................................................. 18
Making Calls from the Call Log................................................................................................................. 18
Saving a Call Log Entry to Your Speed Dial List ...................................................................................... 18
Deleting a Call Log Entry.......................................................................................................................... 19
Erasing All Logged Calls .......................................................................................................................... 19
Setting Which Calls are Logged ............................................................................................................... 19
Changing Options.................................................................................................................... 20
Changing Ringer Options ......................................................................................................................... 20
Adjusting the Display Contrast ................................................................................................................. 21
Call Log Setup .......................................................................................................................................... 21
Using Self Test ......................................................................................................................................... 21
Language.................................................................................................................................................. 22
Automatic Gain Control (AGC) ................................................................................................................. 22
Default Phone/Erase All Settings ............................................................................................................. 23
Function Keys .......................................................................................................................... 24
Overview of the Function Keys................................................................................................................. 24
Function Key Programming ...................................................................................................................... 25
Shorthand Programming Mode ................................................................................................................ 26
Longhand Programming ........................................................................................................................... 27
Changing Function Key Labels................................................................................................................. 28
System Features ...................................................................................................................... 29
Introduction............................................................................................................................................... 29
Making Calls ............................................................................................................................................. 29
Answering Calls........................................................................................................................................ 29
Call Forwarding ........................................................................................................................................ 30
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Table Of Contents
Diverting Calls .......................................................................................................................................... 30
Do Not Disturb .......................................................................................................................................... 30
Voicemail .................................................................................................................................................. 31
Default Feature Codes ............................................................................................................................. 32
Index.......................................................................................................................................... 33
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The 2410 Telephone
Overview
This guide covers the use of the Avaya 2410 and 5410 phones, on Avaya IP Office. Both phones are
similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range
of Avaya phone systems.
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The 2410 Telephone
1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to
handle multiple calls and the display shows call information. Details on system features
(allocated by your System Administrator) can also be displayed. See Call Appearance Keys and
Overview of the Function Keys.
2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the
phone is ringing.
Previous/Next Page: Move through the different pages of the call handling, speed dials
3.
and call log screens. Also used to move the cursor during data entry.
4.
Messages: Access the user's mailbox.
5. Call Handling Buttons:
• Hold: Place call on hold.
• Transfer: Transfer call.
• Conference: Conference held calls.
• Drop: Drop call.
• Redial: Redial last number dialed.
6. Dial pad: Standard 12-button pad for dialing telephone numbers.
7.
Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on
which is currently in use.
8. Handset and headset sockets: Used for connection of the handset and optional headset.
Mute: Turns the microphone on/off. When in use, the associated light is on and the caller
9.
cannot hear you.
10.
Headset: Switches from handset to headset. The light associated with this button turns on
when the headset is active.
11.
Speaker: Access the speakerphone. The light associated with this button turns on when the
speakerphone is active.
12.
Exit: Returns you to the main call handling screen.
13. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well
as control certain actions within the features. These keys correspond to the text prompts in the
display screen immediately above them.
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Call Appearance Keys
Normally, the first page of the main call handling screen contains three keys set as 'call appearance'
keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=.
Your System Administrator can change a call appearance key with:
• A Bridged Appearance
A bridged appearance key matches the status and operation of the Call Appearance Key on a
pre-defined colleague’s telephone. Hence, you can pick-up, make and receive calls on behalf of
your colleague.
• A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that
line is displayed and you can use the line appearance key to make and receive calls.
• Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The
covered user does not need to be using call appearance keys. Hence, you can pick-up calls on
behalf of your colleague.
• A System Feature
System Features, such as Abbreviated Dial (that automatically dials a frequently used number)
can be set against key and/or dial pad digits. See Overview of the Function Keys.
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP
Office Key and Lamp Operation manual.
CAUTIONS:
1. Having more than two Call Appearance keys is very useful. When holding a call you can
answer/make another call and then switch between calls or transfer or conference. If you are set
to receive call waiting indication, the waiting call is shown against the next call appearance key.
2. Although the System Administrator can replace the Call Appearance Keys with other functions,
this would severely restrict the use of features such as conference and transfer. For this reason
it is strongly recommended that all Call Appearance keys remain at their default settings.
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The 2410 Telephone
System Features
System Features can only be set against soft Function Keys by your System Administrator. However,
your System Administrator may allocate you two ‘self administrator’ features that will enable you to add
System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the
System Feature that can only be allocated to you by your System Administrator.
In addition, there are a number of System Features that you can always access yourself by the use of
short codes. Refer to System Features Introduction for details of System Features that you can always
access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages.
Call Appearance/Function Key Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for
example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular
button.
• Incoming Call:
A
symbol next to a call appearance key indicates an incoming call. Pressing the adjacent
key answers the call and puts any other current call on hold.
• Connected:
A
symbol next to a call appearance key indicates that it is the currently connected call. The
caller's telephone number (if available) is also shown. Pressing the adjacent
call on hold. An H is also shown on the display.
key puts the
• On Hold:
A
symbol next to a call appearance key indicate a call on hold. Pressing the adjacent
key takes the call off hold and puts any other current call on hold.
• Function Active:
The button to the left or right of the function key is active.
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Basic Call Handling Features
Answer a Call
When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears on the
associated call appearance.
To answer an incoming call
Do one of the following:
• If you are not active on another call, answer the call using your handset, headset, or
speakerphone (see Speakerphone).
• If you are active on a call already, place the active call on hold (see Hold), and then answer the
incoming call by selecting the call appearance key.
• If the call appearance for the ringing call is not displayed on the current screen page, use to
return to the first page of the Home screen. When you locate the call appearance for the ringing
call, press the corresponding call appearance button.
Make a Call
You can make calls from the phone using a variety of methods as follows:
To manually make a call:
1. Dial the required number on the key pad (remember to include the required access code (for
example, 9) for an outside line) and listen to the progress of the call.
2. Adjust speakerphone volume as necessary.
3. To change the volume use the
eight volume levels.)
4. If the call is not answered, you can clear the call by pressing
or
5. When the call is answered, either speak or pick up the handset and speak to the called party.
To automatically make a call:
Do any of the following:
• Press Redial and select from (up to) one of the last ten numbers that you dialed by pressing
the associated a call appearance key. The call is made automatically for you.
or
• Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialing a Speed Dial Number.
and buttons. The display shows the volume level. (There are
Speaker or Drop
• When the call is answered, either speak or pick up the handset and speak to the called party.
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Clearing a Call
To clear an established call either:
1. Replace the handset
or
Basic Call Handling Features
2. Press
will then hear silence.
Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you
Headset Working
When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of
your phone. To activate the headset and switch off the handset, press
button is illuminated when headset working is activated.
To answer an incoming call:
1. Press the call appearance key
To clear a headset call:
1. Press
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9) for an outside
line) and listen to the progress of the call.
Drop.
next to the flashing bell icon ( ):
Headset. The lamp beside the
To automatically make a call:
Do any of the following:
• Press Redial and select from (up to) one of the last ten numbers that you dialed by pressing
the associated a call appearance key. The call is made automatically for you
or
• Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialing a Speed Dial Number.
• When the call is answered, speak to the called party.
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Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without lifting your handset.
Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as
in very noisy locations).
To make or answer a call without lifting the handset, or to use the speakerphone with any feature
1. Press Speaker. The LED beside the button illuminates.
2. Make or answer the call, or access the selected feature.
3. Adjust the speakerphone volume if necessary.To change the volume use the
The display shows the volume level. (There are eight volume levels.)
To change from the speakerphone to the handset
1. Pick up the handset and talk.
To change from the handset to the speakerphone
1. Press
2. Hang up the handset.
To end a speakerphone call
1. Press
Speaker.
Speaker again.
and buttons.
Speed Dial
The Speed Dial feature allows you to have the phone automatically dial calls to telephone numbers
stored in your personal directory. See Dialing a Speed Dial Number.
To make a call to a personal directory entry using the Speed Dial feature
1. From the Home screen, press the
2. Press the button next to the entry you want to call.
3. If the entry you want is not displayed, use
or
Key the first letter of the required name to jump to the page with a matching entry.
4. The phone dials the number for you.
SpDial softkey. The Speed Dial screen is displayed.
and to cycle through the entries
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Basic Call Handling Features
Redial
The Redial feature automatically redials a previously dialed extension or outside number (up to 24
digits). Your phone will store the up to ten of the last numbers dialed.
Note: If you have dialed the same number twice in succession, it will only have one appearance in the
redial list.
To redial previously dialed number:
1. Press
number, press the associated key.
Redial. Use and to step through the entries. When you have located the required
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
then Hold the first call and answer the second call.
To put an existing call on hold:
1. Press
; showing that the line is on hold.
2. Answer the second call by pressing the Call Appearance button with the
symbol changes to
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, simply press the Call Appearance button with the
Notes:
Hold or the Call Appearance button with the symbol against it. The symbol changes to
symbol against it. The
; showing that the line is connected.
against it.
1. After a pre-set time (defined by your System Administrator), you are reminded that you have a
call on hold by the
2. If the system feature AutoHold is on (consult your System Administrator) then you can hold an
active call (
pressing the second call’s Call Appearance button (
3. To transfer a held call see Transfer.
) by pressing the second call’s Call Appearance button ( ). If AutoHold is off, then
hold icon changing for a few moments to and the phone ringing.
) will drop the first call.
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Transfer
The Transfer feature allows you to transfer a call from your telephone to another extension or outside
number.
To transfer the current call to another extension:
1. With a call in progress, press Transfer
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
• To transfer the call without announcing it, either hang up or press Transfer again.
The transfer is complete. The transfer is complete. If the transferred call is not answered
within a preset time, it is returned to you.
• To announce the call before transferring it, wait for the called party to answer. If the called
party is willing to accept the call, press
• If the called party does not wish to accept the call, press Drop. You can return to the
held call by pressing its call appearance button.
• If the line is busy or if there is no answer, press Drop. You can return to the held call
by pressing its call appearance button.
Transfer again to complete the transfer.
To transfer a held call to another extension:
1. With a call in progress and another call arrives, press
2. To transfer the new call to the held call, press
3. Press
Transfer again to complete the transfer.
Hold and answer the second call.
Transfer and dial the number of the held call
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Basic Call Handling Features
Conference
The Conference feature allows you to conference other parties (including yourself) into a call.
Notes:
1. The number of parties allowed in a conference is controlled by your telephone system.
2. Two Call Appearance keys are required for the conference feature.
To add another party to a call
1. Press
2. Dial the number of the person you want to add to the call.
3. Wait for an answer.
• If the called party does not answer or does not want to join the conference, press Drop. You
can return to the held call by pressing its call appearance button.
4. To add the person to the call, press
5. Repeat Steps 1 through 4 for additional conference connections.
To add a held call to an active call
1. Press
2. Press the call appearance button corresponding to the held call.
3. Press again
To leave a conference:
1. Press
Conference.
Conference again.
Conference.
Conference.
Drop. Disconnects the line on which the drop button is pressed.
Message
Your Message lamp turns on when a caller has left a message for you.
Press the
Message button to retrieve your messages, and follow the prompts.
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Using Speed Dials
Overview of Speed Dials
The phone can store up to 48 personal speed dials. The list of these speed dials is accessed by pressing
SpDial. If SpDial is not shown, press and softkey.
• Caution: Speed dials are stored on the phone. Consequently, any loss of power to the phone
will result in loss of the stored speed dials.
• The speed dial list is sorted alphabetically.
• Press and to move between pages.
• Press the appropriate letter key to move direct to the first page with a matching name.
• Press the or next to an entry to call the associated number.
• Use the key options to perform other actions.
Pressing
Note: Speed dials can be used for any numbers that can be manually dialed from the extension. Where,
for external calls, a dialing prefix is required then that prefix must be part of the speed dial number.
Add or Edit gives access to the details of a particular speed dial.
Dialing a Speed Dial Number
You can use the speed dial directory to make a call with the handset on hook or off hook.
1. Press SpDial. If SpDial is not shown, press any
Soft Key.
2. Press
name to jump to the page with a matching entry.
3. When the required entry is displayed, press the adjacent
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and to display different pages of speed dials or key the first letter of the required
or key.
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Using Speed Dials
Adding a New Speed Dial
1. Press SpDial. If SpDial is not shown, press any Soft Key.
• Press Add. If a message stating that the speed dial list is full appears, you must first
delete an existing entry before adding any new entry. See Deleting a Speed Dial.
• You can switch between Name and Number entry by pressing the key next to the
item you want to edit. The
2. With Name selected, begin entering text using the telephone keypad. Each key is marked with
the letters and number it provides. You may have to press the key more than once depending on
the character you require.
• For example, the key 2 is also marked as A, B and C. To enter a C, press 2 until a C is
displayed.
options also change accordingly.
• If the next character you want to enter is on the same key, press to move the cursor
right and then enter the character.
• By default the first letter is entered in upper-case and the phone then switches to lower-
case entry mode. To change the case of the current character press Case.
• To enter a space press Space.
• Use the key to move the cursor one space to the right.
• If you make a mistake, use Backspace to delete the character to the left of the cursor.
• If you have made a mistake in the middle of a character string and do not wish to
backspace and re-enter all the characters use the
key to step back to one character
before the point where you wish to edit. Either insert the new character or press
Backspace to delete the character to the left of the cursor.
• Pressing the * key once enters a . (period) or twice a *. To enter more than one * or
period, press
• Pressing the # key once enters a - (dash) or twice a #. To enter more than one # or dash,
press
to move the cursor right and then enter the character.
to move the cursor right and then enter the character.
3. When the name is set as required, select Number.
4. Enter the number required using the dialing keypad. For external numbers remember to enter
any external dialing prefix required (9 say).
• To enter a hyphen, press Hyphen. This does not affect the number dialed but may
help make numbers more readable.
• To enter a 1.5 second pause, press Pause. This will appear as a , (comma) character in
the telephone number.
• Use the and keys to move the cursor left or right.
• If you make a mistake, use Backspace to delete the number to the left of the cursor.
5. Do one of the following:
• To save the speed dial and return to the speed dial list, press Save.
• To return to the speed dial list without saving the changes press Cancel.
• To return to the call handling screen without saving the changes press Exit .
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Deleting a Speed Dial
1. Press SpDial. If SpDial is not shown, press any Soft Key.
2. Press Delete.
3. Select the speed dial entry you want to delete.
• Press and to display different pages of speed dials or key the first letter of the
required name to jump to the page with a matching entry.
4. When the required entry is displayed, press the adjacent
confirmation will appear.
5. Press
6. Select another entry to delete or press
Yes to delete the entry or Cancel to exit without deleting.
Done to return to the speed dial list.
or key. A request for
Editing a Speed Dial
1. Press SpDial. If SpDial is not shown, press any Soft Key.
2. Press Edit.
3. Select the speed dial entry you want to edit.
• Press and to display different pages of speed dials or key the first letter of the
required name to jump to the page with a matching entry.
4. When the required entry is displayed, press the adjacent
5. Edit the speed dial using the same methods as for adding a new speed dial.
See Adding a New Speed Dial.
6. After saving or canceling any changes you will be returned to the speed dial selection list. Select
another speed dial to edit or press
Done to return to the speed dial list.
or key.
Converting a Call Log Entry to a Speed Dial
You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial
List. This process will start the normal speed entry screen but pre-filled with the name and number from
the call log entry.
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Using the Call Log
Overview of the Call Log
The phone maintains a call log, accessed by pressing Log. This log can store up to 48 entries.
These can be a combination of incoming answered calls, incoming unanswered calls and outgoing calls
You can select which types of calls are included in the log. You can also use call log entries to make
return calls or convert the entry into a speed dial for future use.
• WARNING: Calls that are made using pin codes and other information will appear in the call
log. Either Logging of outgoing calls should be switched off or those call logs removed manually.
See Setting Which Calls are Logged.
Notes:
1. Only outgoing calls made using the dial pad or a SpDial entry are logged.
2. Whilst in the call log you cannot make calls. You can still receive calls and handle them using the
dial pad key functions.
When
Log is pressed a screen similar to the following is displayed:
• Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press
More and select All to display all three options.
• Logged calls are shown with the most recent first.
• The name of the called or calling party is shown if available.
• The number of the called or calling party is shown.
• Press either the and key to display further pages of entries.
• Pressing the or key next to a log entry display further details of that particular call.
• The number of the log entry
• The type of log entry, i.e. Answered, Un-answered or Outgoing.
• The name of the called or calling party is shown (if available).
• The number of the called or calling party is shown.
• The date and time of the call.
• Press and to display the previous or next logged call.
• The keys provide a number of actions.
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Using the Call Log
You can make calls directly from the call log. Whilst in the call log you can still make a call by going offhook, pressing
using the dial pad key functions.
Speaker and dialing a new call. Similarly, you can still receive calls and handle them
Viewing the Call Log
1. Press Log. If Log is not shown, press any Soft Key.
2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively,
press More and select All to display all three options. To return to Missed or InAns or Outg,
press Back and make your selection.
3. Press
4. Press Done to return to the previous screen.
and to display different pages of log entries.
• To exit the call log and return to the previous screen press Done.
• To exit the call log and return to the call handling screen press Exit.
• To view the details of a particular log entry, press the and key next to the entry.
Making Calls from the Call Log
1. Press Log. If Log is not shown, press any Soft Key.
2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively,
press More and select All to display all three options. To return to Missed or InAns or Outg,
press Back and make your selection.
3. Press
4. When you locate the entry you want to call, press the
and to display different pages of log entries.
or key next to the entry.
• If the number shown is external but doesn't include the external dialing prefix used by
your telephone system, go off-hook, dial the prefix and then press
Call.
Saving a Call Log Entry to Your Speed Dial List
1. Press Log. If Log is not shown, press any Soft Key.
2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively,
press More and select All to display all three options. To return to Missed or InAns or Outg,
press Back and make your selection.
3. Press
4. When you locate the entry you want to call, press the
5. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log
entry. See Adding a New Speed Dial.
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and to display different pages of log entries.
or key next to the entry.
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Using the Call Log
Deleting a Call Log Entry
1. Press Log. If Log is not shown, press any Soft Key.
2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively,
press More and select All to display all three options. To return to Missed or InAns or Outg,
press Back and make your selection.
3. Press
4. When you locate the entry you want to call, press the
5. Press Delete. The entry is deleted from the Call Log and the details of the next call are shown.
6. Press Done to return to the main screen
and to display different pages of log entries.
or key next to the entry.
• To exit the logged call details and return to the main call log screen press Done.
• To exit the call log and return to the call handling screen press Exit.
Erasing All Logged Calls
Loss of power to the phone will cause all call log entries to be deleted. In addition you can manually
select to erase the call log, see Default Phone/Erase All Settings.
Setting Which Calls are Logged
Caution: If you change these settings, any call details already in the call log that no longer match the
selection are deleted.
1. Press
2. Press Option.
3. Press
current settings, is displayed. .
Exit to exit any other mode, then press any of the keys below the display.
Log Setup. A menu showing Answered, Un-Answered and Outgoing, with their
4. To toggle a particular setting between Yes and No, press the
Alternatively, press the
Yes/No to change the value of the currently underlined setting.
5. Do one of the following: Note: If you press the Save after changing the settings, any existing call
log entries that do not match the call types selected are deleted from the call log.
• To save the settings and return to the options menu, press Save. You will hear a
confirmation tone.
• To return to the Options menu without saving any changes, press Cancel.
• To return to the call handling screen without saving any changes, press Exit.
key next to a call type to underline its current setting and then press
key next to it.
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Changing Options
Changing Ringer Options
The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls,
a repeated double ring for external calls and a single ring followed by two short rings for ringback calls.
These options are fixed by the IP Office. The phone's own menus allow its ringer sound to be
personalized so you can recognize it from other ringing phones.
To change the ringer sound:
You can choose from among eight different ring sounds. This alters the tone and style of ringing used by
the phone, the ring pattern is still controlled by the IP Office according to the call type. Note: If you
receive a call while selecting a ringer sound, you are automatically returned to the call handling screen.
1. Press
2. Press
3. Press
appears.
4. To select a ringing pattern use either the
You will hear the selected ringing pattern.
5. To hear the ringing pattern again press
• When you have selected a ringing pattern, press Save. You will hear a confirmation
• If you want to return to the options menu without changing the ring pattern, press
To use the Message Lamp for ringing alerts:
1. Press
2. Press
3. Press
Message lamp will flash when you receive a call.
• Changing this option does not affect the voicemail visual indicator feature.
Exit to exit any other mode, then press any of the keys below the display.
Option.
Ring Options followed by Ring Pattern. A menu with the current ring pattern
tone and be returned to the options menu.
Cancel.
Exit to exit any other mode, then press any of the keys below the display.
Option.
Ring Options and set Flash Message Lamp to Yes or No. When set to Yes the
and keys or press a dial pad key between 1 and 8.
Play or repress the dial pad key.
To automatically show the call handling screen:
1. Press
2. Press
3. Press
you are setting up/using Speed Dial, Call Log, etc, you are automatically returned to the call
handling screen when you receive a call.
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Exit to exit any other mode, then press any of the keys below the display.
Option.
Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when
Page 21
Changing Options
Adjusting the Display Contrast
You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of
contrast.
1. Press
2. Press
3. Press
4. Use the
5. When the contrast is set as required, either:
• Return to the options menu by pressing Done.
• Return to the call handling screen by pressing Exit.
Exit to exit any other mode, then press any of the keys below the display.
Option.
Contrast. A menu with the current contrast setting appears.
and keys to adjust the level of contrast.
Call Log Setup
Through the Option menu you can specify which types of calls should be included in the phone's call
log. See Setting Which Calls are Logged.
Using Self Test
Self test can be used to display information about the phone and to check operation of the lamps and
display. The information may be required by a telephone system maintainer.
1. Press
Exit to exit any other mode, then press any of the keys below the display.
2. Press
3. Press
• Caution: In the top row, the center of the display should show REL:2.00 or higher. If not
4. Press and hold the
should come on. If they do not consult your system Administrator.
5. Release Test and do one of the following:
• To return to the options menu, press Done.
• To return to the call handling screen, press .
Option.
Self Test. A screen of information appears.
the telephone’s software needs to be upgraded. Consult your system Administrator.
Test key. The screen lines should all go black and all the phone lamps
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Language
When the phone is first installed, it is set to display screen text in English. You can select the language
that you would prefer from the following:
• English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch
(Nederlands), Portuguese (Português) or Japanese (Katakana characters).
Note: This does not alter your user language setting on the telephone system.
1. Press
2. Press
3. Press
underlined.
4. Press the
selected.
5. Do one of the following:
• To save the settings and return to the options menu, press Save. You will hear a
• To return to the options menu without saving any changes, press Cancel.
• To return to the call handling screen without saving any changes, press .
Exit to exit any other mode, then press any of the keys below the display.
Option.
Language. A menu listing the available languages appears, with the current language
or key next to the language required. The screen text changes to the language
confirmation tone.
Automatic Gain Control (AGC)
Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the
volume when the caller is loud.
1. Press
2. Press
Exit to exit any other mode, then press any of the keys below the display.
Option.
3. Press a
displayed.
4. To toggle a particular setting between Yes and No, press the
• Alternatively, press the key next to a device type to underline its current setting and
5. Do one of the following:
• To save the settings and return to the options menu, press Save. You will hear a
• To return to the options menu without saving any changes, press Cancel.
• To return to the call handling screen without saving any changes, press .
or key until a menu listing the current handset, headset and speaker AGC options is
then press
confirmation tone.
Yes/No to change the value of the currently underlined setting.
key next to it.
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Page 23
Changing Options
Default Phone/Erase All Settings
The Erase All option allows you to reset all personalized settings entered through the phone's Option
menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists.
1. Press
2. Press
3. Press a
4. Press the
items. The items selectable for erasure are:
5. Press
6. Press
Exit to exit any other mode, then press any of the keys below the display.
Option.
or key until a menu entitled "Select item(s) to erase" is displayed.
key next to an items to select/de-select it for erasure. A is shown next to selected
• Speed Dials: Selects for erasure all speed dials set in the phone's SpDial store.
• Call Log: Selects for erasure all entries in the phone's call log.
• User Labels: Selects for erasure all customized function key labels.
• Language: Selects to default the phone's language setting back to default.
• Options: Any for erasure or defaulting all other phone options.
• All: Selects for erasure or defaulting all of the above.
Erase or Cancel.
Done.
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Page 24
Function Keys
Overview of the Function Keys
Both the , Function Keys and Soft Keys can be used to access a range of system features.
The display adjacent to the key shows the feature name.
Some of these features are default features supported by the phone (e.g. SpDial, Log, Option and Label
on the Soft Keys) and are always available. Others are system features that can only be programmed by
the System Administrator for Function Keys.
The main screen has three pages. This means that the six
used for up to 18 features. To move between pages use the
• Programming Your Own Functions:
If the phone has been setup with either or both the Admin and Admin1 features assigned to
display keys, you can select and program a number of feature against keys yourself. See
Function Key Programming. The full range of possible features can only be programmed by the
System Administrator.
• Changing the labels of the Function Keys:
You can personalize the text labels shown next to the function keys, including those programmed
by the System Administrator. See Changing Function Key Labels.
and keys on each page could be
and keys.
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Function Keys
Function Key Programming
If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you
to program further features against other function keys. Both Admin and Admin1 are allocated to your
function keys by your System Administrator and would appear on a menu screen that is similar to the
following:
The two tables below list the user programmable features available from Admin and Admin1. For full
details of how each function works see Display Key Features.
Admin: The programmable functions available via an Admin key are:
Name Description Toggles Data
Acct Account Code Entry No Optional
AD Abbreviated Dial No Yes
Admin Self-Administer No No
AutCB Automatic Callback Yes No
CFrwd Call Forwarding All Yes Optional
CPark Call Park Yes Optional
CPkUp Call Pickup No No
Dir Directory No No
DPkUp Directed Call Pickup No Yes
Drop Drop No No
GrpPg Group Paging No Yes
HdSet Headset Toggle Yes No
HfAns Internal Auto-Answer Yes No
HGNS+ Set Hunt Group Night Service No Yes
Park Call Park to Other Extension No Yes
Prog Abbreviate Dial Program No Yes
RngOf Ringer Off Yes No
SAC Send All Calls Yes No
Spres AD Suppress Yes No
Timer Timer Yes No
TmDay Time of Day Yes No
In addition to the above, there is a key labeled Exlp? This key enables you to change the display from
the shorthand version displayed at default to a longhand version of your own. See Shorthand
Programming Mode and Longhand Programming respectively.
Admin1: The programmable functions available via an Admin1 key.
Name Description Toggles Data
Park Park No Yes
<User> User No Yes
<Group> Group No Yes
<Number> Dial No Yes
Flash Hook Flash No No
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Shorthand Programming Mode
1. Press Admin or Admin 1. See Display Key Programming.
2. The Admin or Admin1 menu appears as follows:
Admin Pages
With the exception of Expl1?, the names shown are the features that you can assign to soft keys.
When Admin has been selected you can display the full name of the feature by pressing Expl?.
See Longhand Programming.
Admin1 Page
• Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a
soft key.
3. On the Admin pages, use the
4. When the function required is shown, press the
5. If the function requires some data to be entered, [ is shown at the bottom of the display. Enter the
data using the normal telephone keypad.
6. The upper part of the display reverts to showing the functions currently assigned to each
key.
7. Select the display key against which to program the new function by pressing that
and keys to move through the list of feature.
key adjacent to its name.
and
or key.
• Caution: Do not select the slot used for the Admin function.
Replacing this function will lock the phone for further programming until reset through the
telephone system.
8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.
• Press EXIT to end programming.
• Press Cont to continue programming other functions.
9. If the display slot already has a programmed function, the display shows FEATURE ON
BUTTON. Press the
edge of the display.
• Press Repla to replace that existing function with the one just programmed. The
display then shows BUTTON PROGRAMMED! as above.
• Press Keep to keep the existing function and forget the function just programmed.
• Press Delete to delete the existing function and forget the function just programmed.
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or keys until Repla, Keep and Delet are shown along the right-hand
Page 27
Longhand Programming
1. Press Admin or Admin 1. See Display Key Programming. .
Function Keys
2. Pressing Expl?
3. Press Next
4. If the function requires some data to be entered, [ is shown at the bottom of the display. Enter the
data using the normal telephone keypad.
5. The upper part of the display reverts to showing the functions currently assigned to each
key.
6. Use the
7. Select the display key against which to program the new function by pressing that
Caution: Do not select the slot used for the Admin function. Replacing this function will lock the
phone for further programming until reset through the telephone system.
8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.
• Press EXIT to end programming.
• Press Cont to continue programming other functions.
9. If the display slot already has a programmed function, the display shows FEATURE ON
BUTTON. Press the
edge of the display.
• Press Repla to replace that existing function with the one just programmed. The
and keys to move between the pages of display keys.
display then shows BUTTON PROGRAMMED! as above.
to switch to longhand programming mode.
until the required function required is shown, then press Selct .
and
or key.
or keys until Repla, Keep and Delet are shown along the right-hand
• Press Keep to keep the existing function and forget the function just programmed.
• Press Delete to delete the existing function and forget the function just programmed.
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Changing Function Key Labels
You can replace the default label shown for any function key with you own custom label of up to 13
characters.
1. Press
2. Press
• Edit allows you replace the current labels, see the steps below.
• Inspect displays the default labels.
• Restore replaces any custom labels with the default labels.
• Done exits the button labelling options.
3. Press
Exit to exit any other mode, then press any of the keys below the display.
Label.
Edit.
4. Select the function key whose label you wish to change.
5. Begin entering the New Label text using the telephone keypad.
• Each number key is marked with the letters it provides. You may have to press the key
more than once depending on the character required. For example, the key 6 is also
marked as M, N and O. To enter an O, re-press the 6 key until an O is displayed.
• If the next character you want is on another key, simply key the next character.
• If the next character you want to enter is on the same key just used, press to move the
cursor right and then enter the character.
• Pressing the * key once enters a . (period). Pressing it twice enters a *.
• Pressing the # key once enters a - (dash). Pressing it twice enters a #.
• By default the first letter entered and the first letter after any space are entered in upper-
case whilst all other character are entered in lower-case. To change the case of the
current character press
• To enter a space press Space.
• Use the key to move the cursor one space right.
• If you make a mistake, use Backspace to delete the character to the left of the cursor.
• If you have made a mistake in the middle of a character string and do not wish to
backspace and re-enter all the characters use the
Case.
key to step back to one character
before the point where you wish to edit. Either insert the new character or press
Backspace to delete the character to the left of the cursor.
• Press Clear to delete all the current text.
6. When the new name is set as required, press Save. To return to the label options screen without
saving the changes, press Cancel.
7. Select another button to re-label or press
Done.
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Page 29
System Features
Introduction
As well as your phones specific features, you can access a number of system features by dialing short
codes.
These instructions are for the system's default configuration. They assume that you are using the default
feature codes. It also assumes that you have full access to all features and the public telephone network.
Making Calls
Internal Calls:
If your System Administrator has allocated you the Ring Back When Free feature (see RBak+ - Ringback
When Free) under a dial pad digit, you can:
1. When you call an extension that does not answer or is busy, press the
set a callback on that extension.
2. When the extension you called becomes free, your phone will ring (a burst of three rings).
3. Lift the handset and the extension is called automatically.
4. When the extension you called is free, your phone will ring (a burst of three rings).
5. Lift the handset and the extension is called automatically.
External calls:
To make an external call, either dial the number (prefixed by the access code if required) or use a speed
dial code (contact your system manager for a list of your speed codes).
If you hear busy tone while dialing, then the call may be barred. Your system manager can bar certain
calls, such as those to premium rate numbers and international calls.
RBak feature key to
Answering Calls
Ringing at your own extension:
Simply pick up the handset. When in headset mode, press the button associated with the alerting call.
The default ringing cadences are:
• Internal calls have a single ring cadence
• External calls have a double ring cadence.
These can be changed by your System Administrator.
Ringing at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
• *30 to answer a call ringing anywhere.
• *31 to answer a call within your group.
• *32*201# to answer the call for a particular extension, in this example 201.
Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction
feature that you have activated, such as voicemail or call forwarding, will come into effect.
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Call Forwarding
Your calls can be forwarded to another extension or an external number either when you are away from
your desk (on no answer), when your extension is busy, and all calls (for example when you go on
holiday).
• To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch it off
dial *02.
• To switch forward on busy on dial *03, to switch it off dial *04.
• To switch forward on no answer on dial *05, to switch it off dial *06.
• To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this
example.
Diverting Calls
You can divert your calls to another extension. In the examples below N is the extension to which you
want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are
forwarded to your own voicemail or call forwarding number.
At another extension:
• *12*N# from the extension you are temporarily using.
• *13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
• *14*N# from your own extension.
• *14*# to cancel either feature from your own extension.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your exceptions list:
• To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09.
• *10*N# to add a number to the exception list.
• *11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your
voicemail.
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System Features
Voicemail
Note that not all systems support voicemail or have voicemail installed.
• To switch voicemail on dial *18, to switch it off dial *19.
• To retrieve your voicemail, use the code *17.
Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this
feature is known as Voicemail Ringback.
• To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours (this is fixed for
Voicemail Lite, but can be varied by your System Administrator if your IP Office is equipped with
Voicemail Pro).
You can collect your voicemail from another extension by using the PIN your System Administrator has
set up for you. You can collect your messages if you are out of the office, by either dialing from a number
that has been registered for the purpose or by dialing your extension number and PIN when prompted. If
validation is successful, then dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is diverted if the caller
dials 0, and your email address if your voicemail and email are integrated.
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Default Feature Codes
The following are the normal default feature codes available to all users. Your System Administrator may
add additional codes for other features and for speed dials.
The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace
N with the extension to which you want your calls forwarded when you have forwarding switched on.
*00 Cancel All Forwarding *32*N# Call Pick Up Extension
*01 Forward Unconditionally On *33*N# Call Queue
*02 Forward Unconditionally Off *34 Hold Music
*03 Forward on Busy On *35*N# Extn Login
*04 Forward on Busy Off *36*N# Extn Logout
*05 Forward on No Answer On *37*N# Park Call
*06 Forward on No Answer Off *38*N# Ride Call
*07*N# Forward to number *39 Relay On
*08 Do Not Disturb On *40 Relay Off
*09 Do Not Disturb Off *41 Relay Pulse
*10*N# Do Not Disturb Exception Add *42 Relay On
*11*N# Do Not Disturb Exception Delete *43 Relay Off
*12*N# Follow Me Here *44 Relay Pulse
*13*N# Follow Me Here Cancel *45*N# Call Steal
*14*N# Follow Me To *46 Call Steal
*15 Call Waiting On *47 Conference Add
*16 Call Waiting Off *48 Voicemail Ringback On
*17 Voicemail Collect *49 Voicemail Ringback Off
*18 Voicemail On *50 Forward Hunt Group Calls On
*19 Voicemail Off *51 Forward Hunt Group Calls Off
*20*N# Set Hunt Group Night Service *52 Clear Call
*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members
*29 Toggle Calls *57*N# Forward on busy number
*30 Call Pick Up Any *70*N# Dial Physical Extn by Number
*31 Call Pick Up Group *71*N# Dial Physical Extn by ID
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Page 33
Index
0
07*N 32
1
1.5
enter 15
10*N 30, 32
11*N 30, 32
12*N 30, 32
13*N 30, 32
14*N 30, 32
2
20*N 32
201
forwarding 30
21*N 32
3
32*N 32
33*N 32
35*N 32
36*N 32
37*N 32
38*N 32
4
45*N 32
5
53*N 32
5410's Option 23
57*N 32
7
70*N 32
71*N 32
A
Abbreviate Dial
Program 25
Abbreviated Dial 6,
25
Access
Call Log 8, 9
speakerphone 4
Speed Dial List 8,
9
Access 4
Access 8
Access 9
Account Code Entry
25
Acct 25
AD 25
AD Suppress 25
Adding
New Speed Dial
15
Pressing 14
Adding 14
Adding 15
Adjust speakerphone
8
Adjusting
Display Contrast
21
speakerphone 10
Adjusting 10
Adjusting 21
Admin 24, 25, 26, 27
Admin key 25
Admin Pages 26
Admin1 24, 25, 26
Admin1 key 25
Admin1 menu 26
Admin1 Page 26
Administrator 21
Administrator’ 6
Affect
voicemail 20
Affect 20
AGC 22
All 17, 18, 19
All Logged Calls
Erasing 19
All Logged Calls 19
And/or 6
Answer
Call 8, 29
showing 19
Answer 8
Answer 19
Answer 29
Answer/make 6
Answered, Unanswered 17
AutCB 25
AutoHold 11
Automatic Callback
25
Automatic Gain
Control 22
Avaya 4
Avaya 2410 4
Avaya IP Office 4
B
Back 18, 19
Backspace 15, 28
Both Admin 25
Bridged 6
Bridged Appearance
6
Busy Off 32
Busy On 32
BUTTON
PROGRAMMED 26,
27
C
Call Appearance 6,
13, 24
Call Appearance
button
pressing 11
Call Appearance
button 11
Call Appearance
Keys
replace 6
Call Appearance
Keys 4
Call Appearance
Keys 6
Call Appearance
Keys 11
Call
Appearance/Feature
Keys 6
Call
Appearance/Function
Key Icons 6
Call Coverage
Appearance 6
Call Coverage
Appearance Keys 6
Call Forwarding 30
Call Forwarding All
25
Call Handling Buttons
4
Call Log
Access 8, 9
Overview 17
Using 18
Viewing 18
Call Log 4
Call Log 8
Call Log 9
Call Log 17
Call Log 18
Call Log 18
Call Log 18
Call Log 19
Call Log 20
Call Log 23
Call Log Entry
Converting 16
Deleting 19
Saving 18
Call Log Entry 16
Call Log Entry 18
Call Log Entry 19
Call Log Setup 21
Call Park
Other Extension
25
Call Park 25
Call Pick Up Any 32
Call Pick Up
Extension 32
Call Pick Up Group
32
Call Pickup 25
Call Pick-Up 29
Call Pickup Members
32
Call Queue 32
Call Steal 32
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Call Waiting Off 32
Call Waiting On 32
Call’s Call
Appearance button
11
Calls
Answer 8
Answering 29
Clearing 9
Diverting 30
Incoming 6
Make 8
Making 18, 29
Calls 6
Calls 8
Calls 8
Calls 9
Calls 18
Calls 29
Calls 29
Calls 30
Cancel 15, 16, 19,
20, 22, 23, 28
Cancel All
Forwarding 32
Case 15, 28
CAUTIONS 6
CFrwd 25
Changing
Function Key
Labels 28
Ring Pattern 20
Changing 20
Changing 28
Clear Call 32
Clear Hunt Group
Night Service 32
Clearing
Call 9
Clearing 9
Colleague’s 6
Conference 13
Conference Add 32
Converting
Call Log Entry 16
Converting 16
CPark 25
CPkUp 25
D
Day 25
Default Feature
Codes 32
Default Phone/Erase
All Settings 23
Delet 26, 27
Deleting
Call Log Entry 19
Speed Dial 16
Deleting 16
Deleting 19
Deutsch 22
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Dial
Speed Dial
Number 14
Dial 14
Dial Physical Extn 32
Dir 25
Directed Call Pickup
25
Display Contrast
Adjusting 21
Display Contrast 21
Display, Call
Appearance 4
Diverting
Calls 30
Diverting 30
Do Not Disturb 30
Done
pressing 21
Done 16, 18, 19
Done 21
Done 21
Done 28
DPkUp 25
Drop 8, 12, 13
E
Editing
Speed Dial 16
Editing 14
Editing 16
Either Logging 17
Email 31
End
speakerphone 10
End 10
English 22
Entering
1.5 15
New Label 28
Entering 15
Entering 28
Erase All 23
Erasing
All Logged Calls
19
Erasing 19
Español 22
Exit
pressing 21
Exit 15, 18, 19
Exit 21
Exlp 25
Expl
Pressing 26, 27
Expl 26
Expl 27
Expl1 26
Extn Login 32
Extn Logout 32
F
Feature 4
FEATURE ON
BUTTON 26, 27
Flash Message Lamp
set 20
Yes 20
Flash Message Lamp
20
Follow Me Here 32
Follow Me Here
Cancel 32
Follow Me To 32
Forward Hunt Group
Calls Off 32
Forward Hunt Group
Calls On 32
Forward
Unconditionally Off
32
Forward
Unconditionally On
32
Forwarding
201 30
Forwarding 30
Français 22
Function Active 6
Function Key Labels
Changing 28
Function Key Labels
28
Function Key
Programming 25
Function Keys
Overview 24
System
Administrator 24
Function Keys 6
Function Keys 24
G
German 22
Group Paging 25
GrpPg 25
H
HdSet 25
Headset 9
Headset Toggle 25
Headset Working 9
HfAns 25
HGNS 25
Hold
Test key 21
Hold 6, 11, 12
Hold 21
Hold Music 32
Home 8, 10
Hook Flash 25
Hunt Group 30
Hyphen 15
I
ID 32
InAns 17, 18, 19
Incoming
Call 6
Incoming 6
Internal Auto-Answer
25
Internal Calls 29
Introduction 29
IP 6
IP Office 4, 6, 31
IP Office Key
refer 6
IP Office Key 6
Italian 22
Italiano 22
J
Japanese 22
K
Katakana 22
Keep 26, 27
L
Label
Soft Keys 24
Label 24
Lamp Operation 6
Language 22
LED 10
Line 6
Line Appearance 6
Log
pressing 17
Log 17
Log 18
Log 18
Log 18
Log 19
Log 19
Log 24
Longhand
Programming 27
M
Making
Call 8
Calls 18, 29
Making 8
Making 18
Making 29
Message 13, 20
Message button
Press 13
Message button 13
Missed
return 18, 19
Missed 18
Missed 18
Missed 18
Missed 19
Mode’ 9
More 17, 18, 19
N
Name 15
Necessary.To 10
Nederlands 22
New Label
entering 28
New Label 28
New Speed Dial
Adding 15
New Speed Dial 15
No Answer Off 32
No Answer On 32
Not Disturb 30
Not Disturb Exception
Add 32
Not Disturb Exception
Delete 32
Not Disturb Off 32
Not Disturb On 32
Number
System Features
6, 24
Number 6
Number 15
Number 24
Number 32
O
On/off 4
Option 24
Option menu
return 19
Option menu 19
Option menu 21
Other Extension
Call Park 25
Other Extension 25
Outg 18, 19
Outgo 17, 18, 19
Overview
Call Log 17
Function Keys 24
Speed Dials 14
Overview 4
Overview 14
Overview 17
Overview 24
P
Park 24
Park Call 32
Pause 15
PIN 31
Play 20
Português 22
Portuguese 22
Press Add 15
Press Admin 26, 27
Press Clear 28
Press Conference 13
Press Cont 26, 27
Press Contrast 21
Press Delete 16, 19,
26, 27
Press Done 18, 19,
23
Press Drop 9, 13
Press Edit 16, 28
Press Erase 23
Press Exit 19, 20, 21,
22, 23, 27, 28
Press EXIT 26
5410/2410 Phone User Guide Page 34
IP Office Issue 3f (7th October 2005)
Page 35
Index
Press Hold 11
Press Keep 26, 27
Press Label 28
Press Language 22
Press Log 18, 19
Press Log Setup 19
Press Next 27
Press Option 19, 20,
21, 22, 23
Press Redial 8, 9, 11
Press Repla 26, 27
Press Ring Options
20
Press Save 18
Press Self Test 21
Press SpDial 14, 15,
16
Press Speaker 10
Press Transfer 12
Press Yes 16
Pressing
Add 14
Call Appearance
button 11
Done 21
Exit 21
Expl 26, 27
Log 17
Message button
13
RBak 29
Save 19
SpDial 14
SpDial softkey 10
Speaker 8, 18
Pressing 8
Pressing 10
Pressing 11
Pressing 13
Pressing 14
Pressing 17
Pressing 18
Pressing 19
Pressing 21
Pressing 26
Pressing 27
Pressing 29
Previous/Next Page 4
Prog 25
Programming
Your Own
Functions 24
Programming 24
R
RBak
press 29
RBak 29
Redial 4, 11
Redial list 11
Redials 11
Refer
IP Office Key 6
Refer 6
REL 21
Relay Off 32
Relay On 32
Relay Pulse 32
Release Test 21
Repeat Steps 13
Repla 26, 27
Replace
Call Appearance
Keys 6
Replace 6
Return
Missed 18, 19
Options menu 19
Return 18
Return 18
Return 18
Return 19
Return 19
Ride Call 32
Ring Back When
Free 29
Ring Options 20
Ring Pattern
Changing 20
Ring Pattern 20
Ringer Off 25
RngOf 25
S
SAC
Send All 24
set 24
SAC 24
SAC 25
Save
Call Log Entry 18
press 19
Save 15
Save 18
Save 19
Save 20
Save 22
Save 22
Save 28
See 26
Selct 27
Select item 23
Select/de-select 23
Self-Administer 25
Send All
SAC 24
Send All 24
Send All Calls 24, 25
Set
Flash Message
Lamp 20
SAC 24
Show Phone
Screen 20
up/using Speed
Dial 20
Which Calls 19
Yes 20
Set 19
Set 20
Set 24
Set Hunt Group Night
Service 25, 32
Shorthand
Programming Mode
26
Show Phone Screen
set 20
Yes 20
Show Phone Screen
20
Showing
Answered 19
Showing 19
Soft Keys
Label 24
Soft Keys 14, 15, 16,
18, 19
Soft Keys 24
Softkey 14
Softkeys 4
Space 15, 28
Spanish 22
SpDial
pressing 14
SpDial 14
SpDial 14
SpDial 15
SpDial 16
SpDial 16
SpDial 17
SpDial 23
SpDial 24
SpDial softkey
press 10
SpDial softkey 10
Speaker
pressing 8, 18
Speaker 8
Speaker 18
Speakerphone
Access 4
Adjust 10
end 10
use 10
Speakerphone 4
Speakerphone 8
Speakerphone 10
Speakerphones 10
Speed Dial
Deleting 16
Editing 16
Overview 14
Speed Dial 4, 10
Speed Dial 14
Speed Dial 16
Speed Dial 16
Speed Dial 16
Speed Dial 23
Speed Dial List
Access 8, 9
Speed Dial List 8
Speed Dial List 9
Speed Dial Number
Dialing 14
Speed Dial Number
14
Spres 25
Standard 12-button 4
System Administrator
Function Keys 24
System Administrator
4, 6, 11
System Administrator
24
System Administrator
25
System Administrator
29
System Administrator
29
System Administrator
31
System Administrator
32
System Features
number 6, 24
System Features 6
System Features 24
T
Telephone’s 21
Test key
hold 21
Test key 21
TmDay 25
Toggle Calls 32
Transfer 12
U
Un-Answered 19
Up/using Speed Dial
setting 20
Up/using Speed Dial
20
Use
speakerphone 10
Use 10
User Labels 23
Using
Call Log 18
Using 18
Using Self Test 21
V
Viewing
Call Log 18
Viewing 18
Voicemail
affect 20
Voicemail 4, 6
Voicemail 20
Voicemail 24
Voicemail 29
Voicemail 30
Voicemail 30
Voicemail 31
Voicemail Collect 32
Voicemail Lite 31
Voicemail Off 32
5410/2410 Phone User Guide Page 35
IP Office Issue 3f (7th October 2005)
Page 36
2410user
Voicemail On 32
Voicemail Pro 31
Voicemail ringback
31
Voicemail Ringback
Off 32
Voicemail Ringback
On 32
Volume Controls 4
W
WARNING 17
Which Calls
Setting 19
Which Calls 19
Y
Yes
Flash Message
Lamp 20
set 20
Show Phone
Screen 20
Yes 19
Yes 20
Yes 22
Yes/No 19, 22
Your Own Functions
Programming 24
Your Own Functions
24
Your Speed Dial List
18
5410/2410 Phone User Guide Page 36
IP Office Issue 3f (7th October 2005)
Page 37
Page 38
2410user
Performance figures and data quoted in this document are typical, and must be specifically
confirmed in writing by Avaya before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments to the detailed
specifications at its discretion. The publication of information in this document does not imply
freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies have been transferred or licensed to Avaya.
All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used
except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
© 2005 Avaya Inc. All rights reserved.
Avaya
Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com
5410/2410 Phone User Guide Page 38
IP Office Issue 3f (7th October 2005)
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