Avaya IP OFFICE 5410 User Manual

How to Use Your

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IP Office 5410/5420 Telephone

Call Handling

Speed Dials

Call Logs

Personalizing

System Features

Soft Key

Issue 1 February 2005 SAP Code 700370166

Call Handling

Function & Soft Key Features

How to Answer a Call

How to Make a Call

Your 5420/5410 Telephone has a two-way built-in Speakerphone which allows you to make and answer calls without lifting your handset. Alternatively, you can use a

headset. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working.

! Lift the handset.

! Press Speaker

Use q or p to change the volume.

! Press the Call Appearance button with the blinking bell

icon. Use q or p to change the volume. If the Call Appearance button with the blinking bell icon is not displayed, press Exit.

! If you are using a headset, pres

the Call Appearance button with the blinking bell icon

s Headset and then

Manually

1. Simply dial the number. For outside calls, remember to dial the outside line access code (usually 9).

2. Use q or p to change the volume.

3. When the call is answered, either speak or pick up the handset and speak.

4. If the call is not answered, clear the call by pressing either Drop or Speaker.

How to allocate Amin or Admin1 Features to function keys

1. Press Admin or Admin1.

Use the t or u buttons to cycle through the pages.

3. When the required function is shown, press the key next to it’s name.

4. If the function requires some data to be entered, [ is shown at the bottom of the display. Enter the data using the telephone keypad.

5. The upper part of the display shows the functions currently assigned to each key.

6. Press the function key against which you wish to program the new function.

CAUTION: Do not select a function key used for Admin or

Admin1. Replacing these will lock the phone

for further programming until reset through the telephone system by your System Administrator.

7. If the function key is not already used, the display shows

BUTTON PROGRAMMED! ! Press Exit to end programming

! Press Cont to continue programming other functions.

8. If the function key already been allocated a programmed function, the display shows FEATURE ON BUTTON. ! Press Repla to replace existing function with the new

one. The display shows BUTTON PROGRAMMED!

! Press Keep to keep the existing function and forget the

new one.

! Press Delete to delete the existing function and new one.

Automatically:

! Press Redial and select from the displayed numbers.

! Press Log and select from Missed, InsAns or Outgoing.

Use t or u to cycle through the pages.

Press the key next to the required entry and then Call.

! If the number shown is external but doesn't include the

outside line access code (usually 9)

the prefix and then press Call.

! Press SpDial to access your personal Speed Dial List

Either use to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry.

! When

next to the entry.

the t or u buttons

you locate the entry you want to call, press the key

prefix , go off-hook, dial

For a complete listing of all IP Office system features and facilities available to you and how to use them, refer to the IP Office 5420 + EU24 User’s Guide or the IP Office 5410 User’s Guide respectively. These are available from your reseller and from: support.avaya.com

Function & Soft Key Features

Call Handling

The features available from the Admin and Admin1 function keys

The programmable features available via the Admin and Admin1 keys are:

Admin Admin1 Name Description Name Description

Acct Account Code Entry Park Park AD Abbreviated Dial <User> User Admin Self-Administer <Group> Group AutCB Automatic Callback Flash Hook Flash CFrwd Call Forwarding All <Number> Dial preset number CPark Call Park CPkUp Call Pickup Dir Directory DPkUp Directed Call Pickup Drop Drop GrpPg Group Paging HdSet Headset Toggle HfAns Internal Auto-Answer HGNS+ Set Hunt Group Night Service Park Call Park to Other Extension Prog Abbreviate Dial Program RngOf Ringer Off SAC Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day

Both Function and Soft Keys can be used to access a range of

IP Office System features. Some of these features are default features (e.g. SpDial, Log, Option and Label). Others are functions that can only be programmed by your System Administrator. Consult your System Administrator for a complete list and which functions have been allocated to you.

Two of these functions appear as

Admin and Admin1. These two functions allow you program other functions (the most commonly used) against other Feature Keys. They typically appear on the display panel as shown opposite

How to clear a call

How to use the Speakerphone

How to Mute a call

How to listen to your voice Messages

How to Hold a call

1. Replace the handset.

2. Press either Drop or Speaker

To change from the Speakerphone to the handset

1. Pick up the handset and talk.

To change from the handset to the Speakerphone

1. Press .

2. Replace the handset.

To end a speakerphone call

1. Press again.

To preventing the other person on the line from hearing you:

1. Press Mute. The indicator next to the Mute button

2. To reinstate two-way conversation, press Mute again.

1. Your red Message lamp turns on when a caller has left a

2. Press the Message button or dial *17 to retrieve your

3. You will be greeting with a voice message. Simply follow the

The Hold feature puts an existing call on hold until you can return to it.

To put a call on hold:

1. Press the Hold button.

To return to a held call:

1. Press the Call Appearance button of the held call.

the Speaker button

lights when Mute is active.

voice message for you.

voice messages

audible prompts to access your voice messages and/or change your voice mail settings.

+ 5 hidden pages