Avaya IP Office 5402 User Manual

IP Office

5402/2402 Phone User Guide

Issue 2d (10th October 2005)

Table of Contents

The Telephone............................................................................................................................ 3

Overview..................................................................................................................................................... 3

Call Appearance Keys ................................................................................................................................ 5

Call Appearance Key Icons.................................................................................................................... 5

System Features.................................................................................................................................... 6

Basic Call Handling Features....................................................................................................7

Answer a Call ............................................................................................................................................. 7

Make a Call................................................................................................................................................. 7

Clearing a Call ............................................................................................................................................ 7

Redial ......................................................................................................................................................... 8

Headset Working ........................................................................................................................................ 8

Speaker ...................................................................................................................................................... 8

Conference ................................................................................................................................................. 9

Mute............................................................................................................................................................ 9

Hold .......................................................................................................................................................... 10

Transfer .................................................................................................................................................... 11

Message ................................................................................................................................................... 11

System Features ...................................................................................................................... 12

System Features Introduction................................................................................................................... 12

Answering Calls........................................................................................................................................ 12

Call Forwarding ........................................................................................................................................ 12

Default Feature Codes ............................................................................................................................. 13

Diverting Calls .......................................................................................................................................... 14

Do Not Disturb .......................................................................................................................................... 14

Making Calls ............................................................................................................................................. 14

Voicemail .................................................................................................................................................. 15

Index.......................................................................................................................................... 17

5402/2402 Phone User Guide Page ii IP Office Issue 2d (10th October 2005)

The Telephone

Overview

This guide covers the use of the Avaya 5402 and 2402 phones on Avaya IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya telephone systems.

• The 2402 display is not fully supported on the IP Office. For call appearance icons, caller display etc, the 5402 should be used.

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5402user

1. Display, Call Appearance and Feature Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information.

2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.

Messages: Access the user's mailbox.

4. Call Handling Buttons:

• Hold: Place call on hold.

• Transfer: Transfer call.

• Conference: Conference held calls.

• Drop: Drop call.

• Redial: Redial last number dialed.

5. Dial pad: Standard 12-button pad for dialing telephone numbers.

Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on

which is currently in use.

7. Handset Socket: The socket for the handset cable can be found on the side of the telephone. The handset can be replaced by a headset.

Mute: Turns the microphone on/off in the headset/handset only. When in use, the associated

light is on and the caller cannot hear you.

Feature: The System Administrator can configure a number of special features which are then

accessed by pressing this key followed by any of the keys 0 to 9, * or #.

10.

Speaker: Puts the call on the phone's speaker rather than the handset. The lamp next to the button is lit when this option is in use. The speaker only provides a speech monitor function, you can hear a call through the phone's speaker but you must lift the handset to speak.

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Call Appearance Keys

The main call handling screen contains two buttons set as 'Call Appearance' keys.

The Telephone

For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

CAUTIONS:

1. Having two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

2. Although your System Administrator can replace the Call Appearance Keys functions, this would severely restrict the use of features such as conference and transfer. It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings.

/ with other

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

Incoming Call:

• A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent

/ key answers the call and puts any other current call on hold.

Connected:

• A symbol next to a call appearance key indicates that it is the currently connected call. The

caller's telephone number (if available) is also shown.

On Hold:

• Pressing Hold or the adjacent key puts the call on hold, a symbol next to a call

appearance key indicate a call on hold and an H is also shown on the display.

• Pressing the adjacent key takes the call off hold.

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System Features

System Features can be set against dial pad digits by your System Administrator and are accessed by use of the

For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys. See the CAUTIONS above.

Refer to Overview of the Feature Key for details of the System Feature that can only be allocated to you by your System Administrator and to System Features Introduction for details of System Features that you can always access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages.

Feature key.

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