Avaya IP Office 4602, IP Office 5602 User Guide

IP Office 3.2

4602 and 5602 User Guide

[15-601079] Issue [3] (6 June 2006)

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Table Of Contents

The Telephone............................................................................................................................ 1

About this Guide.......................................................................................................................................1

Overview..................................................................................................................................................1

Call Appearance Keys..............................................................................................................................3

Call Appearance Key Icons..................................................................................................................3

The Display..............................................................................................................................................4

Basic Call Handling Features.................................................................................................... 5

Answering a Call ......................................................................................................................................5

Making a Call............................................................................................................................................5

Clearing a Call..........................................................................................................................................6

Redial.......................................................................................................................................................6

Speaker....................................................................................................................................................6

Mute.........................................................................................................................................................6

Hold..........................................................................................................................................................7

Transfer....................................................................................................................................................8

Conference...............................................................................................................................................9

Message...................................................................................................................................................9

System Features ......................................................................................................................10

Introduction ............................................................................................................................................10

Answering Calls......................................................................................................................................10

Call Forwarding......................................................................................................................................11

Diverting Calls........................................................................................................................................11

Do Not Disturb........................................................................................................................................12

Voicemail................................................................................................................................................12

Default Feature Codes...........................................................................................................................13

Index.......................................................................................................................................... 15

4602 and 5602 User Guide Page iii IP Office 3.2 [15-601079] Issue [3] (6 June 2006)

The Telephone

About this Guide

This guide describes how to use all the features on your Avaya IP Office 4602/5602 phone. For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office

phone. Further information about IP Office is available from www.avaya.com/support and also from

www.avaya.com/ipoffice/knowledgebase.

Overview

This guide covers the use of the 4602 and 5602 phones on the IP Office phone system. Both phones are similar, however the 5602 is only supported on the IP Office whereas the 4602 is supported on a range of Avaya phone systems.

4602 and 5602 User Guide Page 1 IP Office 3.2 [15-601079] Issue [3] (6 June 2006)

4602 and 5602 User Guide

1. Display and Call Appearance Keys: Two Call Appearance Keys allow you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be displayed.

2. Message Lamp: This lamp is used as follows; On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for

which you have been configured to receive "Message Waiting Indication".

3. Messages: Access the mailbox.

4. Call Handling Buttons:

 Hold: Place call on hold. See Hold.  Transfer: Transfer call. See Transfer.  Conference: Conference held calls. See Conference.  Drop: Drop call. See Clearing a Call.  Redial: Redial last number dialed. See Redial.

5. Dial Pad: Standard 12-button pad for dialling telephone numbers.

6. Volume Controls: Adjusts the speaker, handset or ringer volume depending on which is currently in use.

7. Mute: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.

8. Speaker: Puts the call on the phone's speaker rather than the handset. The lamp next to the button is lit when this option is in use. The speaker only provides a speech monitor function, you can hear a call through the phone's speaker but you must lift the handset to speak.

Note

 The 4602 and 5602 phones do not support headsets.

4602 and 5602 User Guide Page 2 IP Office 3.2 [15-601079] Issue [3] (6 June 2006)

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