Avaya IP Office 4400 Quick Reference Guide

IP Office 4400 Quick Reference Guide

Programmable Buttons

The programmable buttons enable you to access a range of IP Office system features. Some of these features are available by default, other can only be programmed by your system administrator. Contact your system administrator for more information.

Admin and ProgA are two functions that enable you to program the most frequently used functions against DSS keys. The programmable features that are available via Admin and ProgA are:

Admin Name Description Admin Name Description

Acct Account Code Entry Park Call Park to Other Extension

AD Abbreviated Dial Prog Abbreviate Dial Program

Admin Self-Administer SAC Send All Calls

AutCB Automatic Callback Spres AD Suppress CFrwd Call Forwarding All Timer Timer

CPark Call Park TmDay Time of Day CPkUp Call Pickup ProgA Name Description

Dir Directory Park Park

DPkUp Directed Call Pickup <User> User

GrpPg Group Paging <Group> Group

HfAns Internal Auto-Answer <Number> Dial Preset Number

HGNS+ Set Hunt Group Night Service

Default Feature Codes

You can access a variety of system features by dialling short codes. The following table shows the default feature codes. For a full list of your phone’s default feature codes, see the IP Office 4400 Series User Guide.

Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on.

Short Code Description Short Code Description

*01 Forward Unconditional On *15 Call Waiting On

*02 Forward Unconditional Off *16 Call Waiting Off

*03 Forward On Busy On *17 Voicemail Collect

*04 Forward On Busy Off *18 Voicemail On

*05 Forward On No Answer On *19 Voicemail Off

*06 Forward On No Answer Off *26 Clear Call Waiting *07*N# Forward to Number *27*N# Hold Call Waiting

*08 Do Not Disturb On *30 Call Pick Up Any

*09 Do Not Disturb Off *31 Call Pick Up Group

*10*N# Do Not Disturb Exception Add *32*N# Call Pick Up Extension

*11*N# Do Not Disturb Exception Delete *33*N# Call Queue

*12*N# Follow Me Here *48 Voicemail Ringback On

*13*N# Follow Me Here Cancel *49 Voicemail Ringback Off

*14*N# Follow Me To *57*N# Forward On Busy Number

Further information about Avaya IP Office is available from www.avaya.com/support

http://www.avaya.com/ipoffice/knowledgebase.

Reference: 15-601107

Issue 1 (1 June 2006)

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IP Office 4400 Quick Reference Guide

This guide covers the basic functionality of your IP Office 4400 series phone.

For more information on your phone settings and features, see the IP Office 4400 Series User Guide.

The diagram below shows the main phone features:

Note: The diagram shows the 4424D with text buttons.

* Not available on the 4406D and TransTalk MDW 9040.

Redial

Spkr

Mute

Hold

Trnsfr

Softkey /Display

Redial

Speaker

Mute

Volume

Hold

Transfer

Conf

Exit

Conference

Dialling Pad

Message Indicator

Feature Buttons

Exit

Page Left/Right*

Menu*

IP Office 4400 Quick Reference Guide

Answering Incoming Calls

• Pick up the handset and begin talking.

• When in headset mode, press associated with the alerting call.

Making a Call

1. Pick up the handset or (without picking up the handset) press Spkr.

2. Dial the number, including any outside line digits and/or area codes.

Retrieving Voicemail

• To retrieve your voicemail, dial *17.

Hold

• To place a call on hold, press Hold. An H is displayed.

• To retrieve a held call, press corresponding to the held call.

Transferring a Call

1. With the call active, press Trnsfer. The call is placed on hold.

2. Dial the number you want to transfer the call to:

• If the extension is busy or does not answer, press corresponding to the held call.

• If the extension answers and accepts the transfer, press Trnsfer again.

• To transfer without announcing the call (if the line is free), hang up.

Conference

1. During an existing call or conference, press Conf. When you hear a dial tone, dial the other party.

2. If there is no answer, press

If answered, press

Note: The short codes documented in this guide refer to the use of default short codes only.

Hold and then press Conf.

Conf again. Any call that was put on hold is now put into the conference.

IP Office 4400 Quick Reference Guide

Do Not Disturb

• To switch Do Not Disturb on, dial *08. An N is displayed. To switch it off, dial *09.

Mute

• To prevent the other person on the line from hearing you, press Mute.

• To reinstate two-way conversation, press Mute again.

Redial

1. To redial a number dialed, press Redial. The display shows numbers that you have recently

dialed.

2. Press

3. Press the key below the number to redial it or press

and to move through the stored numbers.

Exit to exit the display without making a

call.

Diverting Calls

• To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to your

extension will be diverted to the extension you are using.

To re-direct your calls back to your own extension, dial *13*N#.

• To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your

calls diverted).

To cancel divert calls from your own extension, dial *14*#.

Call Forwarding

• To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).

• To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.

• To switch Forward On Busy On, dial *03. To switch it off, dial *04.

• To switch Forward On No Answer On, dial *05. To switch it off, dial *06.