Avaya IP Office 2402, IP Office 5402 User Guide

IP Office 3.2

2402 and 5402 User Guide

[15-601075] Issue [11] (5 June 2006)

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Table Of Contents

The Telephone............................................................................................................................ 1

About this Guide.......................................................................................................................................1

Overview..................................................................................................................................................1

Call Appearance Keys..............................................................................................................................3

Call Appearance Key Icons..................................................................................................................3

System Features..................................................................................................................................4

The Display..............................................................................................................................................4

Basic Call Handling Features.................................................................................................... 5

Answering a Call ......................................................................................................................................5

Making a Call............................................................................................................................................5

Clearing a Call..........................................................................................................................................5

Redial.......................................................................................................................................................6

Headset Working......................................................................................................................................6

Speaker....................................................................................................................................................6

Conference...............................................................................................................................................7

Mute.........................................................................................................................................................7

Hold..........................................................................................................................................................8

Transfer....................................................................................................................................................8

Message...................................................................................................................................................9

System Features ......................................................................................................................10

System Features Introduction.................................................................................................................10

Answering Calls......................................................................................................................................10

Call Forwarding......................................................................................................................................11

Diverting Calls........................................................................................................................................11

Do Not Disturb........................................................................................................................................12

Making Calls...........................................................................................................................................12

Voicemail................................................................................................................................................13

Default Feature Codes...........................................................................................................................14

Index.......................................................................................................................................... 15

2402 and 5402 User Guide Page iii IP Office 3.2 [15-601075] Issue [11] (5 June 2006)

The Telephone

About this Guide

This guide describes how to use all the features on your Avaya IP Office 2402/5402 phone. For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office

phone. Further information about IP Office is available from www.avaya.com/support and also from

www.avaya.com/ipoffice/knowledgebase.

Overview

This guide covers the use of the 2402 and 5402 phones on IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya phone systems.

2402 and 5402 User Guide Page 1 IP Office 3.2 [15-601075] Issue [11] (5 June 2006)

2402/5402 User Guide The 2402 display is not fully supported on IP Office. For call appearance icons, caller display etc, the

5402 should be used.

1. Display, Call Appearance: Two Call Appearance Keys allow you to handle multiple calls and the display shows call information.

2. Message Lamp: This lamp is used as follows;

 On (Continuous): There are new messages in your voicemail mailbox, or in another

mailbox for which you have been configured to receive "Message Waiting Indication".

 Flashing: The lamp also flashes when the phone receives a call.

3. Messages: Access your mailbox.

4. Call Handling Buttons:

 Hold:

Red button used to place a call on hold.

 Transfer:

Transfers a call to another phone.

 Conference:

Sets up conference calls with more than one other person.

 Drop:

Drops the current call or, if on a conference call, drops the last person to join the conference.

 Redial:

Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.

5. Dial Pad: Standard 12-button pad for dialling phone numbers.

6. Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on which is currently in use.

7. Handset Socket: The socket for the handset cable can be found on the side of the phone. The handset can be replaced by a headset.

8. Mute: Turns the microphone on/off for the headset/handset only. When in use, the associated light is on and the caller cannot hear you.

9. Feature: The system administrator can configure a number of special features which are then accessed by pressing this key followed by any of the keys; 0 to 9, * or #.

10. Speaker: Puts the call on the phone's speaker rather than the handset. The lamp next to the button is lit when this option is in use. The speaker only provides a speech monitor function, you can hear a call through the phone's speaker but you must lift the handset to speak.

2402 and 5402 User Guide Page 2 IP Office 3.2 [15-601075] Issue [11] (5 June 2006)

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