Avaya IP Office 15-601082 User Manual

IP Office

Wireless Installation and Configuration Guide

[15-601082] Issue [1] (1 June 2006)

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya.

Link Disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s): Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at: http://support.avaya.com/ThirdPartyLicense/

Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support). Trademarks

Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions. Unless otherwise provided in this document, marks identified by “®,” “™” and “

SM”

are registered marks, trademarks and service

marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Documentation information

For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).

Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1- 800- 242- 2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.

Table Of Contents

Declaration of Conformity......................................................................................................... 1

Overview.....................................................................................................................................2

About this Guide.......................................................................................................................................2

Important Information...............................................................................................................................3

Safety Information................................................................................................................................3

Shielded Cables...................................................................................................................................3

Avaya Voice Priority Processor (AVPP)...............................................................................................3

3616/3620/3626 Wireless Phones.......................................................................................................3

Overview of the AVPP..............................................................................................................................4

Front Panel of the AVPP......................................................................................................................4

Multiple AVPP......................................................................................................................................5

The Timing Function............................................................................................................................5

Internal Gatekeeper.............................................................................................................................5

AVPP Capacity....................................................................................................................................6

Overview of Wireless Phone.....................................................................................................................7

Requirements ......................................................................................................................................7

Phone Specifications................................................................................................................................8

System Components................................................................................................................................9

3600 Series Wireless Phones..............................................................................................................9

Avaya Voice Priority Processor............................................................................................................9

IP Office.............................................................................................................................................10

Access Points....................................................................................................................................10

Ethernet Switch..................................................................................................................................10

Router................................................................................................................................................11

Administrative Computer....................................................................................................................11

TFTP Server......................................................................................................................................11

IP Multicast Addresses ......................................................................................................................11

The Phone Display.................................................................................................................................12

Introducing the AVPP..............................................................................................................13

Overview................................................................................................................................................13

Required Materials.................................................................................................................................13

Locating the AVPP.................................................................................................................................13

AVPP Configuration................................................................................................................. 14

Introduction ............................................................................................................................................14

Connecting to the AVPP.........................................................................................................................14

Connecting via the Serial Port............................................................................................................14

Connecting via Telnet........................................................................................................................15

AVPP System Menu...............................................................................................................................15

Network Configuration............................................................................................................................16

Send All..................................................................................................................................................17

AVPP Configuration................................................................................................................................18

QoS Configuration..................................................................................................................................20

Change Password..................................................................................................................................21

AVPP Administration...............................................................................................................22

Introduction ............................................................................................................................................22

Adding an AVPP.....................................................................................................................................22

Removing an AVPP................................................................................................................................22

Changing the Master AVPP....................................................................................................................22

IP Office Configuration............................................................................................................23

Introduction ............................................................................................................................................23

Configuring the Wireless Phone with IP Office Manager....................................................................23

IP Office Integration Factors...................................................................................................................26

Voice Messaging Access...................................................................................................................26

Wireless Installation and Configuration Guide Page iii IP Office [15-601082] Issue [1] (1 June 2006)

Wireless Installation and Configuration Guide

CODECS...........................................................................................................................................26

DHCP ................................................................................................................................................26

TFTP..................................................................................................................................................26

DNS...................................................................................................................................................27

Entering an Extension and Password.................................................................................................27

Extension Error..................................................................................................................................27

Password Error..................................................................................................................................28

Extension Override............................................................................................................................28

Retry/Restart......................................................................................................................................28

Wireless Phone Installation ....................................................................................................29

Introduction ............................................................................................................................................29

System Configuration.............................................................................................................................30

Sample Installation and Configuration....................................................................................................31

Sample Setup....................................................................................................................................32

Wireless Phone Configuration................................................................................................34

Introduction ............................................................................................................................................34

Opening and Using the Admin Menu......................................................................................................34

IP Address..............................................................................................................................................37

ESSID....................................................................................................................................................39

License Management.............................................................................................................................40

Restore Defaults.....................................................................................................................................40

Site Survey Mode...................................................................................................................................40

Security..................................................................................................................................................41

OAI On/Off .............................................................................................................................................42

Admin PW..............................................................................................................................................43

Extension ...............................................................................................................................................44

Password ...............................................................................................................................................44

User-defined Preferences.......................................................................................................................44

License Management............................................................................................................... 48

Introduction ............................................................................................................................................48

Requirements ....................................................................................................................................48

Configuration Process............................................................................................................................48

Feature Programming.............................................................................................................. 49

Introduction ............................................................................................................................................49

Assigning Functions...............................................................................................................................49

Testing a Wireless Phone........................................................................................................ 50

Certifying the Installation........................................................................................................51

Introduction ............................................................................................................................................51

Site Certification.....................................................................................................................................51

Solving Coverage Issues........................................................................................................................51

Site Survey Mode...................................................................................................................................52

Detect dBm Coverage........................................................................................................................52

Detect Overlap or Conflicts................................................................................................................52

Confirm Supported Data Rates..........................................................................................................53

Software Maintenance.............................................................................................................54

Introduction ............................................................................................................................................54

Upgrading Wireless Phones...................................................................................................................54

Normal Download Messages.............................................................................................................55

Download Failure or Recovery Messages..........................................................................................55

Upgrading the AVPP..............................................................................................................................56

Wireless Installation and Configuration Guide Page iv IP Office [15-601082] Issue [1] (1 June 2006)

Table Of Contents

Troubleshooting....................................................................................................................... 57

AVPP Troubleshooting...........................................................................................................................57

Overview............................................................................................................................................57

Error Status........................................................................................................................................58

Network Status ..................................................................................................................................58

Software Version ...............................................................................................................................60

Gatekeeper Database........................................................................................................................60

Wireless Phone Troubleshooting............................................................................................................61

Introduction........................................................................................................................................61

Access Point Problems......................................................................................................................61

Configuration Problems .....................................................................................................................61

Wireless Phone Status Messages......................................................................................................62

Index.......................................................................................................................................... 69

Wireless Installation and Configuration Guide Page v IP Office [15-601082] Issue [1] (1 June 2006)

Declaration of Conformity

Wireless Installation and Configuration Guide Page 1 IP Office [15-601082] Issue [1] (1 June 2006)

Overview

About this Guide

Before you can begin using the 3600 series wireless phones, you will need to:

1. Install, configure and maintain the Avaya Voice Priority Processor (AVPP) within an IP telephony system.

2. Configure Avaya IP Office.

3. Configure the Access Points.

4. Install and configure the 3616/3620/3626 wireless phone.

To access software updates, go to www.spectralink.com/softwareupdates. Further information about Wireless Telephony Best Practices is available from

www.spectralink.com/files/literature/NetLink_Best_Practices_122105_01.pdf. Further information about IP Office is available from www.avaya.com/support and also from

www.avaya.com/ipoffice/knowledgebase. If you have questions about or problems with your phone that you cannot resolve after reading this

document, contact Avaya Technical Support at 1 800 242-2121 (USA only) or your local authorized Avaya dealer.

Note

 Where SVP is documented in this guide, AVPP applies.

Wireless Installation and Configuration Guide Page 2 IP Office [15-601082] Issue [1] (1 June 2006)

Overview

Important Information

Safety Information

Follow these general precautions when installing phone equipment:

 Never install phone wiring during a lightning storm.  Never install phone jacks in wet locations unless the jack is specifically designed for wet

locations.

 Never touch uninsulated phone wires or terminals unless the phone line has been disconnected

at the network interface.

 Use caution when installing or modifying phone lines.

Shielded Cables

Avaya recommends the use of shielded cables for all external signal connections, in order to maintain FCC Part 15 emissions requirements.

Avaya Voice Priority Processor (AVPP)

The AVPP 10, 20 and 100 have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

3616/3620/3626 Wireless Phones

These devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference

2. This device must accept any interference received, including interference that may cause undesired operation.

Warning

 Changes or modifications to this equipment, not approved by Avaya, may cause this equipment

to be non-compliant with part 15 of the FCC rules and void the user's authority to operate this equipment.

Warning

 Avaya products contain no user-serviceable parts inside. Refer servicing to qualified service

personnel.

Wireless Installation and Configuration Guide Page 3 IP Office [15-601082] Issue [1] (1 June 2006)

Wireless Installation and Configuration Guide

Overview of the AVPP

Before you can begin using the AVPP, you will need to do the following:

1. Install and configure the Avaya Voice Priority Processor (AVPP) within an IP telephony system.

2. Configure IP Office.

3. Configure the Access Points.

4. Configure the 3616/3620/3626 wireless phones.

Front Panel of the AVPP

The AVPP’s front panel contains ports to connect to the LAN, and an administrative computer via an RS- 232 port. Status LEDs supply information about the AVPP’s functionality.

 RS-232 Port – male DB-9 connector (DTE) used for RS-232 connection to a terminal, terminal

emulator, or modem for system administration.

 Link LEDs:

 LNKOK – lit when there is a network connection.  ACT – lit if there is system activity.

 COL – lit if there are network collisions.  NETWORK – connects to wired (Ethernet) LAN.  ERROR LED – lit when the system has detected an error.  STATUS LEDs – indicate system error messages and status.

 1 – heartbeat, indicates gateway is running.

 2 – if active calls.

 3, 4, 5 – currently unused.  PWR (power jack) – connects to the AC adapter supplying power to the system.

Warning:

 Only use the Avaya-provided Class II AC Adapter with output 24VDC, 1A.

Wireless Installation and Configuration Guide Page 4 IP Office [15-601082] Issue [1] (1 June 2006)

Overview

Multiple AVPP

Multiple AVPP environments are those which have more than one AVPP in the same subnet in order to accommodate larger systems and higher call capacity.

In a system comprised of multiple AVPPs using an IP protocol, a master AVPP must be identified. The master AVPP server must have a static IP address. The wireless phones and the other AVPPs locate the master by using a static IP address, DHCP, or DNS.

The loss of a non-master AVPP does not significantly affect the operation of the remaining AVPPs. However, the loss of the master AVPP results in a loss of all communication between all of the AVPPs. This also means that the loss of the master AVPP results in the loss of all active calls and wireless phones cannot check-in until communication with the master is re-established.

Note

 10, 20 and 100 AVPPs will not operate together in a network. The network must consist of all 10,

all 20 or all 100 AVPPs.

The Timing Function

In the IP PBX environment, AVPPs provide both the connection or "gateway" to the IP PBX for the wireless phones and the "timing" function for active calls. This "gateway" function is distributed across the AVPPs.

The number of active AVPPs is determined dynamically. Whenever AVPPs are added to or removed from the system, the distribution of "timing" function for active calls, as well as the "gateway" function, is affected.

Internal Gatekeeper

A gatekeeper is required in certain H.323 protocol systems. Currently, a gatekeeper is not supported.

Wireless Installation and Configuration Guide Page 5 IP Office [15-601082] Issue [1] (1 June 2006)

Wireless Installation and Configuration Guide

AVPP Capacity

The AVPP requires a Cat. 5 cable connection between its network port and the Ethernet switch. The AVPP auto-negotiates to the type of port on the Ethernet switch and supports 10Base-T, 100Base-T, fullduplex and half-duplex port types.

The following table shows the capacity of the AVPP010 and AVPP020:

Number of Handsets AVPP

Servers

1 10 20 2 20 40 3 30 N/A 4 40 N/A

The following table shows the capacity of the AVPP100:

AVPP010 AVPP020

AVPP

Servers

1 80 80 65 500 433 325 2 64 128 111 1000 740 555 3 60 180 160 1500 1067 800 4 58 232 211 2000 1407 1055 5 57 285 262 2500 1747 1310 6 56 336 312 3000 2080 1560 7 56 392 367 3500 2447 1835 8 55 440 415 4000 2767 2075

9 55 495 469 4500 3127 2345 10 55 550 524 5000 3493 2620 11 55 605 578 5500 3853 2890 12 54 648 621 6000 4140 3105 13 54 702 674 6500 4493 3370

Calls per

Server

Total Calls

Erlangs #Wireless

Phones 10%

use

#Wireless

Phones

15% use

Wireless

20% use

Phones

14 54 756 728 7000 4853 3640 15 54 810 782 7500 5213 3910 16 54 864 836 8000 5573 4180

Note

 These limitations are for AVPPs only. Each IP Office model has its own limitations for supporting

extensions. For example, IP Office 412 does not support more than 360 extensions. For specific model number extension units, see the IP Office documentation.

Wireless Installation and Configuration Guide Page 6 IP Office [15-601082] Issue [1] (1 June 2006)

Overview

Overview of Wireless Phone

The 3600 series wireless phone is a mobile handset for workplace IP phone systems. The wireless phone operates over an 802.11b wireless Ethernet LAN providing users with a wireless Voice over IP (VoIP) extension. By integrating with IP Office, wireless phone users are provided with high-quality mobile voice communications throughout the workplace. The wireless phone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone.

The 3600 series wireless phone provides a wireless extension to IP Office. The wireless phone resides on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum (DSSS) radio technology. The handset radio transmits and receives packets at up to 11Mb/s.

A wireless phone must be administered on IP Office for the specific features and lines to be accessed by the wireless phone. After the handset is registered, it receives its configuration information from IP Office.

The wireless phone supports Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. Avaya offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.

Notes

 IP multicast addresses are used by the 3626 wireless phone Push-to-Talk (PTT) feature. This

requires that multicasting be enabled on the subnet used for the wireless phones, Avaya Voice Priority Processor (AVPP) server, and telephony gateways.

 Routers are typically configured with filters to prevent multicast traffic from flowing outside of

specific domains. The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.

Requirements

1. A wireless LAN must be properly configured and operational through the use of 802.11b wireless access points.

2. A TFTP server must be available on the network in order to load the appropriate software into the wireless phones. For detailed instructions for loading software on wireless phones, see License Management.

3. IP Office must be connected to the customer network and be completely operational.

4. The AVPP, which controls the QoS on the wireless LAN for the wireless phones, must be on the same subnet as the wireless phone and have the proper versions of software. To download the latest AVPP software, visit www.spectralink.com/softwareupdates.

5. Add a station on IP Office for each wireless phone. You will need to administer each wireless phone as a 4606 IP phone.

Note For IP Office 403, 406V1, 406V2 and 412 the Voice Compression Module (VCM) is required. The

IP Office Small Office Edition (SOE) has built-in VCM Channels for either 3 or 16 simultaneous VoIP calls (depending on which SOE you have).

Configure your wireless phone to ensure that it is associated with the wireless LAN, has the appropriate software and is registered to IP Office.

Note

 The AVPP and all access points must be on the same subnet.

Wireless Installation and Configuration Guide Page 7 IP Office [15-601082] Issue [1] (1 June 2006)

Wireless Installation and Configuration Guide

Phone Specifications

Radio Frequency 2.4000 - 2.4835 GHz Transmission Type Direct Sequence Spread Spectrum (DSSS) Transmit Date Rate Up to 11 Mb/s Radio QoS Avaya Voice Priority Processor (AVPP) Wireless Security Wired Equivalent Privacy (WEP), 40bit and 128bit FCC Certification Part 15.247 Management DHCP, TFTP Voice Encoding G.711, G.720a/ab VoIP Protocols CCMS Transmit Power 100 mW peak, < 10 mW average Display 2 x 16 character alphanumeric, plus line and status

indicators 3616 Dimensions 5.5" x 2.0" x 0.9" 3620 Dimensions 5.5" x 2.0" x 0.9" 3626 Dimensions 5.9" x 2.2" x 1.0" 3616 Weight 4.2 ounces 3620 Weight 4.2 ounces 3626 Weight 6.0 ounces 3616 Battery

Capacity 3620 Battery

Capacity 3626 Battery

Capacity

4 hours talk time, 80 hours standby

If PTT is enabled, the standby battery capacity is

decreased to approximately 30 hours.

Wireless Installation and Configuration Guide Page 8 IP Office [15-601082] Issue [1] (1 June 2006)

Overview

System Components

3600 Series Wireless Phones

As they move throughout the building, users can carry wireless phones to make and receive calls. The wireless phones are to be used on-premises; they are not cellular or satellite phones. They are connected to the facility's existing phone system and to the gateway or IP gateway. Just like wired phones, they can receive calls directly, receive transferred calls, transfer calls to other extensions and make outside and long distance calls (subject to the restrictions applied in your facility).

The wireless phones can operate on an 802.11b wireless network and can operate at a transmission rate of up to 11Mb/s.

 3616 Wireless Phone

The 3616 wireless phone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using IP Office and 802.11b access points in a wireless LAN. The phone supports five predefined feature keys and a mixture of six programmable line and feature keys. Among other features, the wireless phone can receive calls directly, receive transferred calls, transfer calls to other extensions, make conference calls, and make outside and long distance calls (subject to the restrictions applied in your facility.)

 3620 Wireless Phone

The 3620 wireless phone is a sturdier version of the 3616 phone and is ideally suited for healthcare environments. The handset has the same features as the 3616 phone.

 3626 Wireless Phone

The 3626 wireless phone offers a durable design with push-to-talk capabilities as well as the same features as the 3616 phone.

The wireless phones use direct sequence spread spectrum radio technology (DS) to transmit audio packets over wireless LAN access points that support the Avaya Wireless PC card.

Avaya Voice Priority Processor

Avaya Voice Priority Processor (AVPP) is an Ethernet LAN appliance that works with access points to provide Quality of Service (QoS) on the wireless LAN. All packets to and from the wireless phones, pass through the AVPP and are encapsulated for prioritization as they are routed to and from IP Office. AVPP is fully compliant with the IEEE802.11 and 802.11b standards.

AVPP is required for QoS because the current IEEE802.11b wireless LAN standard does not provide a mechanism for differentiating audio packets from data packets.

The following AVPP servers are available to meet customer needs:

 AVPP100: Serves 80 calls simultaneously.  AVPP020: Serves 20 powered-on handsets.  AVPP010: Serves 10 powered-on handsets.

Wireless Installation and Configuration Guide Page 9 IP Office [15-601082] Issue [1] (1 June 2006)

Wireless Installation and Configuration Guide

IP Office

The call-processing component of the Avaya IP telephony solution. The following IP Office units (equipped with VCM) are supported:

 Avaya IP Office 403  Avaya IP Office 406 V1/V2  Avaya IP Office 412

The following IP Office Small Office Edition units (equipped with built-in VoIP) are supported:

 Avaya IP Office - Small Office Edition 3 VoIP  Avaya IP Office - Small Office Edition 16 VoIP

Access Points

Supplied by either Avaya or third party vendors, access points provide the connection between the wired Ethernet LAN and the wireless (802.11b) LAN. Access points must be positioned in all areas where wireless phones will be used. The number and placement of access points will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of wireless phones are similar to that of wireless data devices.

The wireless phones must connect to access points that use AVPP. For a complete list of access points supported, go to: www.spectralink.com/consumer/resources/wifi_compatibility.jsp

Ethernet Switch

Interconnects multiple network devices, including the AVPP, IP Office, IP Phones and the access points. Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the wireless phones.

Although a single Ethernet switch network is recommended, the wireless phones and the AVPP can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs and/or multiple subnets. However, in such networks, it is possible for the Quality of Service (QoS) features of the AVPP to be compromised and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.

Note

 The 3600 series wireless phones cannot “roam” from one subnet to another. If routers and

multiple subnets are in use, the wireless phones must only use access points attached to a single subnet, or be powered off and back on to switch to a different subnet.

Wireless Installation and Configuration Guide Page 10 IP Office [15-601082] Issue [1] (1 June 2006)

Overview

Router

A router is an optional component in the wired Ethernet LAN infrastructure that separates a wired LAN into segments so that network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wireless LAN. A router will isolate the wireless LAN from the associated wired LAN so that they are not impacted by each others’ traffic. The gateways, access points and their associated Ethernet switch must all be on the same “side” of the router.

Administrative Computer

A computer is required for setup and maintenance of the AVPP. This computer can be temporarily connected directly to the component or to the network, a dedicated computer is not required. Some installations use a laptop to configure and maintain system components.

TFTP Server

A TFTP server is required in the system to distribute software to the wireless phones and AVPP. TFTP may be on a different subnet than IP Office, AVPP, access points and/or wireless IP phones. AVPP 10, 20 and 100 do not support IP Office internal TFTP server.

To download Avaya's free TFTP server, go to www.avaya.com/support.

Note

 An AVPP is required on each subnet. The access points must be on the same subnet(s) as the

AVPP(s).

IP Multicast Addresses

IP multicast addresses are used by the 3626 wireless phone system. This requires that multicasting be enabled on the subnet used for the wireless phones and AVPP servers. Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains. The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.

Wireless Installation and Configuration Guide Page 11 IP Office [15-601082] Issue [1] (1 June 2006)

Wireless Installation and Configuration Guide

The Phone Display

Alphanumeric

The wireless phone display has two lines capable of displaying 16 alphanumeric characters each. Display information (provided by IP Office when the wireless phone is off-hook) will be passed directly to the wireless phone display. The wireless phone will emulate the 4606 phone display handling. Certain characters may be used by IP Office that are not implemented in the wireless phone such as definable and special characters.

In IP Office, the MENU key is unavailable. The softkeys operate with a toggle function. To activate a softkey feature, press the left or right side of the corresponding key.

To display the standby menu, press and briefly hold FCN.

 To scroll through the menu, press Up and Down.  To select a menu item, press Select.

Voicemail Icon

The voicemail icon is activated in a similar fashion as the message indicator of the display set.

Ringing and Tones

The ringing types (normal or vibrator) are programmed by the wireless phone user into the wireless phone and are not accessible or changeable by IP Office. Whenever possible the audible and vibrating ringer on the wireless phone will follow the cadence provided by IP Office.

Audio Features

The 4606 speakerphone features are not available on the wireless phone.

Line Indicators

The line indicators on the wireless phone will convert to a solid or flashing number to mimic the LEDs next to Line keys on the 4606 phone.

Note

 The wireless phone will indicate line numbers based on the order line assignments are received

from the IP Office, regardless of which button the line is assigned to during system administration.

Wireless Installation and Configuration Guide Page 12 IP Office [15-601082] Issue [1] (1 June 2006)

Introducing the AVPP

Overview

As shown in the system diagram, the AVPP is connected to the Ethernet switch. The specifications covered here, allow for flexibility in physical placement of the components within the stated guidelines.

See the Setup and Administration Guide for your vendor's IP system, for information on LAN requirements, network infrastructure and IP addressing.

Required Materials

The following equipment must be provided by the customer:

 Power Outlet – must accept Avaya provided AC adapter.  Backboard space – the AVPP is designed to be wall mounted to ¾” plywood securely screwed

to the wall.

 Screws – required to mount the AVPP to the wall. Four #8 - ¾” panhead wood screws (or similar

device) are required.

 Cat. 5 Cable – RJ-45 connector at the AVPP. Connection to the Ethernet switch.

Locating the AVPP

The AVPP measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The unit can be wall mounted, vertically or horizontally, over ¾” plywood. The AVPP can also be rack mounted using a rack mount kit (sold separately).

Locate the AVPP in a space with:

 Sufficient backboard mounting space (for wall mount) and proximity to the LAN access device

(switched Ethernet hub) and power source.

 Easy access to the front panel, which is used for cabling.  A maximum distance of 325 feet (100 meters) from the Ethernet switch.

Wireless Installation and Configuration Guide Page 13 IP Office [15-601082] Issue [1] (1 June 2006)

AVPP Configuration

Introduction

During initial setup of the AVPP, the IP address is established and the maximum number of active calls per access point is set. Optionally, you may enter a hostname and a location for software updates via TFTP.

Note

 Where SVP is documented in this section, AVPP applies.

Connecting to the AVPP

The initial connection to the AVPP must be made via a serial connection to establish the AVPP’s IP address. After the IP address is established, connection to the AVPP can be done via the network using Telnet. It is recommended that the basic setup actions occur while the serial connection is made.

Connecting via the Serial Port

1. Using a DB-9 female, null-modem cable, connect the AVPP to the serial port of a terminal or PC.

2. Run a terminal emulation program (such as HyperTerminal™) or use a VT-100 terminal with the following configuration:

Bits per second: 9600 Data bits: 8 Parity: None Stop bits: 1 Flow control: None

3. To display the AVPP login screen, press Enter.

4. Enter the default login: admin and default password: admin. These are case sensitive. The NetLink SVP-II System menu is displayed.

Wireless Installation and Configuration Guide Page 14 IP Office [15-601082] Issue [1] (1 June 2006)

AVPP Configuration

Connecting via Telnet

Note

 Telnet can only be used after the AVPP’s IP address is configured.

The Telnet method of connection is used for routine maintenance of the Avaya server for both local and remote administration, depending on your network.

To connect via Telnet, run a Telnet session to the IP address of the AVPP. Once you connect and log in, the NetLink SVP-II System menu is displayed.

AVPP System Menu

When you connect via the serial port or via Telnet (for the first time) the following main menu is displayed:

The screen displays:

 System Status - menu for viewing error messages, status of operation and software code

version. The 170 series software is required in the Alcatel IP environment. You can check the version currently installed on AVPP through the System Status menu, see Software Version.

 SVP-II Configuration - allows you to set the mode and reset the system.  Network Configuration - allows you to set network configuration options, including IP address

and hostname.

 Change Password - allows you to change the password for AVPP access.

After you have configured a name for the AVPP, the following screen is displayed when you first login to the AVPP:

The screen displays the name and IP address of the AVPP. To display the main menu, press Enter.

Wireless Installation and Configuration Guide Page 15 IP Office [15-601082] Issue [1] (1 June 2006)

Wireless Installation and Configuration Guide

Network Configuration

The IP address and other network settings are established via the Network Configuration screen. This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates.

For more information about installing software updates via TFTP, see Software Maintenance. From the main menu, scroll to Network Configuration and press Enter. A screen similar to the

following is displayed:

The screen displays:

 IP Address - enter the IP address of the AVPP, defined by your system administrator.  Hostname (optional) - change the default host name, if desired. This is the name of the AVPP to

which you are connected, for identification purposes only. You cannot enter any spaces in this field.

 SVP-II TFTP Download Master - this entry indicates the source of software updates for the

AVPP. Valid source locations are:

 NONE - disables.  IP Address - the IP address of the network TFTP server that will be used to transfer

software updates to the AVPP.

 DNS Server and DNS Domain - these settings are used to configure domain name services.

Consult your system administrator for the correct settings. These can also be set to DHCP. This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server. The DHCP setting is only valid when the IP address is also acquired using DHCP.

 WINS servers - these settings are used for Windows Name Services. Consult your system

administrator for the correct settings. These can also be set to DHCP. This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server. The DHCP setting is only valid when the IP address is also acquired using DHCP.

Note

 When the name services are set up correctly, the AVPP can translate hostnames to IP

addresses. Using Telnet, it is also possible to access the AVPP using its hostname instead of the IP address.

Wireless Installation and Configuration Guide Page 16 IP Office [15-601082] Issue [1] (1 June 2006)

AVPP Configuration

 Workgroup - as set in WINS.  Syslog Server - logging can be set to Syslog or NONE. If Syslog is set, a message is sent to the

Syslog server when an alarm is triggered.

 Disable Telnet service - prevents Telnet access into the AVPP server. Reset the AVPP server

for the change to take effect. Upon reset the Telnet protocol server is not started.

The AVPP must be reset in order to set the configuration options. If the AVPP is in Maintenance Lock and you press Esc, you will be prompted to reset the AVPP. At the reset prompt, press Y (Yes).

To manually reset AVPP, select Reset in the SVP-II Configuration screen and then press Y (Yes).

Send All

In an IP system with multiple AVPPs, the SendAll option is provided to speed configuration and ensure identical settings. The S=SendAll option allows you to send that configuration parameter to every AVPP on the LAN.

SendAll can only be used after the IP address is established on each AVPP via the serial connection. If you anticipate identical settings across the LAN, set the IP address and custom hostname (if desired) for each AVPP using the initial serial connection. Connect via the LAN and use SendAll to set identical configuration options for all AVPPs.

If SendAll is to be utilized in your system, all passwords must be identical.

Warning

 Do not change the password at the initial configuration if SendAll is desired.

Use the default password and change it globally, if desired, after a LAN connection is established for all AVPPs.

If independent administration of each AVPP is desired, the passwords may be set at initial configuration.

Note

 The IP address of the master AVPP can be changed in this menu. After rebooting the system,

you can change alias IP addresses in each of the other AVPP servers without error.

Wireless Installation and Configuration Guide Page 17 IP Office [15-601082] Issue [1] (1 June 2006)

+ 53 hidden pages