Avaya H.323 9608, H.323 9611G, H.323 9608G, H.323 9641G, H.323 9621G Installation And Management Manual

Installing and maintaining Avaya IP
Deskphone H.323 9608, 9608G, 9611G,
9621G, and 9641G

Release 6.3.1

16-603603

January 2014

Issue 9

©

2013 Avaya Inc.

All Rights Reserved.

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Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

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THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE,
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
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AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS
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NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED
FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR
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RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE
ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.
BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR
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YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER

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REFERRED TO INTERCHANGEABLY AS
AGREE TO THESE TERMS AND CONDITIONS AND CREATE A
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application to be accessed by multiple users.

License types

Designated System(s) License (DS). End User may install and use
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up to the number indicated in the order. Avaya may require the
Designated Processor(s) to be identified in the order by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established
by Avaya specifically for this purpose.

Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).

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Third Party Components

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any such Third Party Components.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can result
in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If you suspect that you are being victimized by Toll Fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at [phone] for the United States
and Canada. For additional support telephone numbers, see the Avaya

“YOU” AND “END USER”),

http://

2 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Support website: http://support.avaya.com. Suspected security
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [e-mail].

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Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:

Contact Avaya Support

See the Avaya Support website: http://support.avaya.com for product
notices and articles, or to report a problem with your Avaya product.
For a list of support telephone numbers and contact addresses, go to
the Avaya Support website: http://support.avaya.com, scroll to the
bottom of the page, and select Contact Avaya Support.

Federal Communications Commission (FCC) Interference
Statement

This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by
the party responsible for compliance could void the user's authority to
operate this equipment.

FCC/Industry Canada Radiation Exposure Statement

This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.

Warning

The handset receiver contains magnetic devices that can attract small
metallic objects. Care should be taken to avoid personal injury.

Power over Ethernet (PoE) warning

This equipment must be connected to PoE networks without routing to
the outside plant.

http://support.avaya.com.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 3

4 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Contents

Chapter 1: Overview...........................................................................................................

Deskphone models relevant to this guide.................................................................................................

Change history..........................................................................................................................................

New in this release....................................................................................................................................

Changes in Release 6.3............................................................................................................................

Enhancements in H.323 Release 6.2 Service Pack 4..............................................................................

Enhancements in H.323 Release 6.2 Service Pack 3..............................................................................

Enhancements in H.323 Release 6.2 Service Pack 2..............................................................................

Features introduced in H.323 Release 6.2 Service Pack 1......................................................................

New features in Release 6.2.....................................................................................................................

Chapter 2: Installing the Deskphone.................................................................................

Avaya IP Deskphones...............................................................................................................................

Updating phone software for installation...................................................................................................

Creating the pre-installation checklist.......................................................................................................

Plugging in the deskphone........................................................................................................................

Completing the power connection.............................................................................................................

Installing a Dual Headset Adapter (DHA).................................................................................................

9641G Call Center faceplate installation...................................................................................................

Plugging in and resetting the deskphone using the Dynamic Addressing Process..................................

Phone initialization....................................................................................................................................

Understanding the plug in and reset process...........................................................................................

Understanding unnamed registration........................................................................................................

Chapter 3: Using local Administrative Menu procedures...............................................

About local Craft procedures.....................................................................................................................

Accessing local Craft procedures..............................................................................................................

Running Craft procedures.........................................................................................................................

Accessing Craft procedures during normal operation...............................................................................

Entering data for administrative options....................................................................................................

Entering and validating IPv4 and IPv6 addresses....................................................................................

Local administrative Craft procedures menu............................................................................................

Setting the operational mode to 802.1X....................................................................................................

Using the preinstallation checklist.............................................................................................................

Changing IP address information..............................................................................................................

Calibrating the touch screen.....................................................................................................................

Disabling or enabling automatic gain control............................................................................................

Clearing the phone settings......................................................................................................................

Adjusting contrast on button modules and non-color deskphones...........................................................

Debug mode..............................................................................................................................................

Changing the group identifier....................................................................................................................

Setting handset audio equalization...........................................................................................................

Changing Ethernet interface control.........................................................................................................

Disabling and enabling event logging.......................................................................................................

Logging off from the phone.......................................................................................................................

Viewing multilanguage strings..................................................................................................................

7
7
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29
34

37
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40
41
43
45
46
47
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53
54
55
55
56
57
58
59

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 5

Resetting system values...........................................................................................................................

Restarting the phone.................................................................................................................................

Setting or changing the signaling protocol................................................................................................

Changing SSON settings..........................................................................................................................

Performing a self-test................................................................................................................................

Chapter 4: Maintaining 9600 Series IP Deskphones........................................................

About software distribution packages.......................................................................................................

Downloading software packages..............................................................................................................

Contents of the settings file.......................................................................................................................

Downloading text language files...............................................................................................................

Changing the signaling protocol................................................................................................................

Applying settings to logical groups............................................................................................................

Chapter 5: Troubleshooting...............................................................................................

Resolving error conditions.........................................................................................................................

Failure to hear DTMF tones......................................................................................................................

Correcting a power interruption.................................................................................................................

Using the VIEW procedure for troubleshooting.........................................................................................

Installation error and status messages.....................................................................................................

Operational errors and status messages..................................................................................................

LLDP Troubleshooting..............................................................................................................................

Proposed Solution............................................................................................................................

LLDP setup and troubleshooting steps.....................................................................................................

Proposed solution for DHCP configured deskphones......................................................................

Proposed solution for script-configured deskphones.......................................................................

Proposed solution for LLDP-configured deskphones.......................................................................

Secure Shell Support................................................................................................................................

Chapter 6: Glossary............................................................................................................

Index.....................................................................................................................................

60
61
62
63
63

65
65
66
67
68
69
69

71
71
72
72
72
76
81
86
87
87
88
88
89
89

91
93

6 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

Chapter 1: Overview

Deskphone models relevant to this guide

This guide describes only five models: 9608, 9608G, 9611G, 9621G, and 9641G. For
information about the other models, see Avaya IP Deskphone H.323 9608, 9608G, 9611G,
9621G, and 9641G Administrator Guide,16-300694.

The phones have an Ethernet switch with which the phone and a PC can share the same LAN
connection, if appropriate. Thus, these models do not work with the 30A switched hub interface.
The 9608G, 9611G, 9621G, and 9641G models have a gigabit Ethernet (GigE) interface, which

speeds data transmission. The 9641G phone also has an integrated Bluetooth™ interface. For
information about the setup of a Bluetooth device, see Using Avaya IP Deskphone H.323 9621
and 9641,16-602638.

This document describes the installation of the 9608, 9608G, 9611G, 9621G, and 9641G
deskphones and post-installation maintenance issues for the phones. For information about
using phone features, see the user documentation for each phone. For information about desk
mounting or wall mounting, see the instructions boxed with the phone. For instructions about
wall mounting or desk mounting, see the Avaya Support website at

support.

http://www.avaya.com/

Change history

Issue 1 Issued in August, 2010. This release supported 9600 Series IP deskphone

Software Release 6.0 and the addition of four new deskphone models: 9608,
9611G, 9621G, and 9641G. Release 6.0 is compatible with Release 6.0 of Avaya

Aura® Communication Manager. 9600 Series IP deskphone software Release

6.0 is only supported on the 9608, 9611G, 9621G, and 9641G deskphones.

Issue 2 Issued in April, 2011. This release supported enhancements to the 9608, 9611G,

9621G, and 9641G deskphones.

Issue 3 Issued in February, 2012. This release supported enhancements to the 9608,

9611G, 9621G, and 9641G deskphones.
For other 9600 Series IP deskphones, see Software Release 3.1 that was issued
in November 2009.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 7

Overview

Issue 4 Updated and revised version of the document issued in June 2012 to support

Avaya 9608, 9611, 9621 and 9641 Series IP deskphones Software Release 6.2
Service Pack 1.
This release supports ringing on select wireless headsets from Jabra and
Plantronics and the new parameters AGTACTIVESK, and
AGTGREETLOGOUTDEL for the Call Center environment..

Issue 5 Updated version of document released in July 2012 to support Avaya 9608, 9611,

9621 and 9641 Series IP deskphones and content of software Release 6.2
Service Pack 2. This release supports Auto-answer from deskphone and user
based activation of bidirectional headset setting.

Issue 6 Version of document released in January 2013, to support the Agent ID query

feature and a feature for muting the deskphone when used in shared control
configuration with one-X Communicator.

Issue 7 Version of the document released in May 2013 to include the support for Jabra

firmware and the Debug feature modified to allow access only after the default
password is changed.

Issue 8 Version of the document released in May 2013 to include the enhancement for

EAP-TLS, IP redirect feature, support for SCEP, SSO logon, the inclusion of the
parameters SYSAUDIOPATH, CCLOGOUTIDLESTAT, SSO_ENABLED, and
support for a configurable headset.

Issue 9 Latest version of the document released in January 2014 to document the

addition of Gigabit switch to the Avaya 9608 deskphone.

New in this release

With Release 6.3.1, Avaya introduced the 9608G Gigabit IP Deskphone. The 9608G offers all
of the features of the 9608 IP deskphone, and adds Gigabit network connectivity and an
Ethernet activity LED.

Changes in Release 6.3

Avaya 9600 Series H.323 IP deskphones Release 6.3 has the following enhancements and
features.

Enhancement Description

New parameters SYSAUDIOPATH: To set the default audio path to the

speaker or the headset, or allow the call center agent to
select the audio path.

8 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Enhancement Description

CCLOGOUTIDLESTAT: To configure the headset LED to

Note:

For more information on the
new parameters, see 9600

Series H.323 customizable
system parameters.

remain on after the call center agent logs out.

SSO_ENABLED: To implement the Single Sign On
feature.
Additional related parameters added are –
SSO_REGISTERED_MODE,
SSO_LOCK_SYNC,SSO_DISCONNECT_ACTION,
SSO_DISCONNECT_FACS, SSO_CLIENT_CERT. For
more information on Single Sign On refer the application
note on the Avaya support site.

AGTSPKRSTAT: Modified to allow the call center agent to
use the SPEAKER button to release an ongoing call.

LOCALZIPTONEATT: To control the volume of local phone
ziptone heard when using AUTOANSSTAT= 1.

PHY2_AUTOMDIX_ENABLED: To configure automatic
recognition of crossover or straight Ethernet cables on the
deskphone PC port (Auto MDIX).

Changes in Release 6.3

LEDMODE: To support different LED behaviors. Old
behavior is maintained as default (LEDMODE 0).

DOT1XWAIT: To specifiy whether the telephone will wait
for 802.1X to complete before proceeding with startup and
initiating DHCP.

Single Sign on To allow a PC user to control the login and locked status of

a telephone from the PC.

Note:

Contact DevConnect for more information on obtaining
the API and developing PC client applications.

Identity Certificate (SCEP)
support

Authentication using EAP­TLS

HTTP redirect The HTTP redirect feature directs IP phones to download

To perform secure backup of agent greetings.

To authenticate the users using the EAP-TLS mode of
secure authentication.

software from the nearest server on the network, thereby
reducing download time.
See HTTP Redirect feature.

Note:

Voice Initiated Dialing (VID) is no longer supported on the H.323 9600 Series IP
deskphones.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 9

Overview

Enhancements in H.323 Release 6.2 Service Pack 4

H.323 Release 6.2 Service Pack 4 has the following enhancements:

• Debug feature is accessible only if you have changed the default password for the craft
menu.

• Support for Wireless (Jabra/Plantronics) EHS cable firmware.

Enhancements in H.323 Release 6.2 Service Pack 3

H.323 Release 6.2 Service Pack 3 included the following enhancements:

• Agent ID query feature that the deskphone uses to send a query to the CM for the agent
ID and use the response from CM accordingly.

• A feature for muting the deskphone when used in shared control configuration with one­X Communicator.

Enhancements in H.323 Release 6.2 Service Pack 2

This release included the following features and enhancements:

• Bi-directional headset feature configurable by user

In Release 6.2, only the administrator could switch on the bi-directional feature for the
user's headset through the settings file parameter HEADSETBIDIR. In this release
onwards, the user can activate or de-activate this feature through the deskphone.

• Phone-based conditional auto-answer

Using this feature, you can configure the deskphone to automatically answer incoming
calls, or a subset of incoming calls, independently of the auto-answer setting on the
Communication Manager.

• The AGTIDVUSTAT parameter, introduced in Release 6.2, is renamed in Service Pack
2 to AGTVUSTATID.

10 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Features introduced in H.323 Release 6.2 Service Pack 1

Features introduced in H.323 Release 6.2 Service Pack 1

• A feature to enable ringing on wireless headsets from Jabra and Plantronics and the ability
to activate and deactivate the wireless headset from the headset button.

• A new parameter AGTACTIVESK that you can use in the Call center environment to
control the softkeys that are available to the agents.

• A new parameter AGTGREETLOGOUTDEL that you can use to keep or remove agent
greeting upon agent logout.

• The HEADSYS parameter that you can use to specify whether the deskphone will go on­hook if the headset is active when a Disconnect message is received. This feature has
been reintroduced.

Note:

The default value of HEADSYS is related to the value of CALLCTRSTAT. If the value
of CALLCTRSTAT is 1, then the default of HEADSYS is 1.

If value of CALLCTRSTAT is 0, then the default of HEADSYS is also 0.

In either case, the administrator can override defaults by explicitly setting HEADSYS
in the 46xxsettings file.

Customers using Call center features without configuring CALLCTRSTAT, must have
the HEADSYS parameter set to 1.

New features in Release 6.2

Release 6.2 introduced the following features and functionality:

• The Debug procedure has been expanded to allow technicians to send immediate debug
reports to specified servers.

• A version of software that disables VPN and media encryption. To download this software,
go to the Avaya Support website
version on the About Avaya IP Deskphone screen on the deskphone with a “U” appended
to the software release.

• Support for Secure Shell (SSH). This protocol is intended to help Avaya Services monitor
deskphone performance.

http://www.avaya.com/support. You can identify this

• Extensible Authentication Protocol with TLS authentication (EAP-TLS ) is supported, in
part using the DOT1XEAPS parameter.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 11

Overview

• The AGTIDVUSTAT parameter. Call center agents who do not log in from a telephone,
for example, logging in from a personal computer, can use the AGTIDVUSTAT parameter
to specify a VuStats format number. With the VuStats format number, the telephone can
determine the Agent ID of the call center agent, which is essential to administer Agent
Greetings.

• A software application watchdog that automatically monitors other software processes.
The software application also determines whether the software processes have become
unresponsive. If processes have become unresponsive, the software application
generates a log event and either ends the process or resets the telephone. To disable or
re-enable this application watchdog, use the APPLICATIONWD parameter.

• Bluetooth functionality. To disable this functionality, use the BLUETOOTHSTAT
parameter in the settings file.

• A recording tone that can be played when the user is on a call that is being recorded. To
play this tone, use the RECORDINGTONE parameter. This feature would be relevant to
sites where a recording device is connected to the telephone and legal requirements
mandate warning both parties of the call to that fact.

• Users have a new option under Call Settings called ‘Audible Headset Alerting’ that, when
enabled, allows alerting through an attached headset in addition to the telephone’s
speaker.

• Support for control of handset audio equalization, also known as Hearing Aid
Compatibility (HAC). This feature is available through the settings file administration, end
user option, and Local Procedure. Equalization is available to optimize the audio for
telecoil or T-coil Hearing Aid operation, or for acoustic performance. This feature is
applicable only in North America,

• Sidetone values for headset and handset administration that are consistent between
intervals.

• A functionality for Call Center agents to store greetings on the telephone between logins
in addition to storage on a file server.

• The default value of HEADSYS has changed. The new default is tied to the current value
of CALLCTRSTAT. If CALLCTRSTAT has value “1”, HEADSYS has default value “1”.
Otherwise, CALLCTRSTAT has value “0”, and the default value of HEADSYS is likewise

0. In either case, though, you have the normal ability to override defaults by explicitly
setting HEADSYS in the settings file.

Note:

This release does not support Converged Network Analyzer (CNA). Any applicable
administration is ignored as of Release 6.2.

12 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Chapter 2: Installing the Deskphone

Avaya IP Deskphones

The Avaya 9600 Series IP Deskphones product line uses Internet Protocol (IP) technology
with Ethernet interfaces.

The 9608, 9611G, 9621G, and 9641G deskphones introduced in Release 6.0 supplement the
existing Avaya IP Solutions platform.

The 9600 Series IP deskphones introduced in Release 6.0 support DHCP and HTTP/HTTPS
over IPv4/UDP and IPv6/UDP including Internet Control Message Protocol (ICMP) and Internet
Group Management Protocol (IGMP). Both the protocols enhance deskphone administration
and servicing.

These deskphones use DHCP to get dynamic IP Addresses and HTTP or HTTPS to download
new software versions or customized settings.

With all 9600 Series IP deskphones, you need only one IP connection on the desktop for both
a deskphone set and a personal computer using an Ethernet switch.

The following information pertains to Australian law:

This equipment must be installed and maintained by trained service personnel. All input/output
ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC 60950). To
maintain safety compliance when connecting the equipment electrically to other equipment,
the interconnecting circuits shall be selected to provide continued conformance of clause 2.3
for SELV circuits (generally, double/reinforced insulation to 240 Vac rms to any primary/mains
circuitry and 120 Vac rms to any telecommunications network circuitry). To ensure that these
conditions are adhered to, interconnect the equipment only with the already approved/certified
equipment.

Updating phone software for installation

About this task

A phone that is shipped from the factory might not contain the most up-to-date software for
registration and operation. When you first plug in the phone, a software download from an
HTTP server might be initiated. The software download provides the phone upgraded
functionality.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 13

Installing the Deskphone

For subsequent downloads of software upgrades, the media server provides the capability for
a remote restart of the IP phone. When you restart the phone, the phone automatically restarts
and performs a download if new software is available. For more information, see About

software distribution packages on page 65 and Downloading software packages on

page 66.

Creating the pre-installation checklist

Before plugging in a 9608, 9608G, 9611G, 9621G, or 9641G , verify the following requirements.
If you fail to meet the requirements, the phone might not funtion properly and can negatively
impact the network. Print copies of this checklist for each server and deskphone.

Requirements for your network:

1. The LAN uses Ethernet Category 5e cable to run the IPv4 or IPv6 version of
Internet Protocol.

2.

Your call server must haveAvaya Aura®Communication Manager Release 6.0 or
later version installed.
Avaya only supports 9608, 9608G, 9611G, 9621G, and 9641G deskphones
running on Communication Manager 6.0 or later.

3. Verify that you have installed the following circuit packs on the switch:

• TN2602 or TN2302IP Media Processor circuit pack. Avaya recommends that
sites with a TN2302 IP Media Processor circuit pack must install a TN2602 circuit
pack to benefit from increased capacity.

• TN799C or D Control-LAN (C-LAN) circuit pack.

Important:

Release 6.0 or later requires TN799C V3 or greater C-LAN circuit pack(s). For
more information, see the Communication Manager Software and Firmware
Compatibility Matrix on the

4. Verify that you have configured the Avaya call server correctly.
For more information, see Administering Avaya IP Deskphone H.323 9608,
9608G, 9611G, 9621G, and 9641G and Communication Manager documentation
on the Avaya Support website.

5. Verify that you have administered the DHCP server and application correctly.
See Administering Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and
9641G.

6. Verify that you have administered the HTTP/HTTPS server and application
correctly.
See Administering Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and
9641G.

Avaya Support website.

14 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Creating the pre-installation checklist

Requirements for your network:

7. Verify that you have loaded the upgrade script and application files from the Avaya

Support website correctly on the HTTP/HTTPS server.

8. If applicable, administer the DNS server as described in Administering Avaya IP
Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641G.

9. If applicable, administer the WML server as described in Administering Avaya IP
Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641G.

Note:

All server applications mentioned in items 5 -9 can co-reside on the same hardware, subject
to the specific restrictions of each individual application. For more information about
administering other network equipment, administering applications, for example, firewalls,
and information about topics like port utilization, see Administering Avaya IP Deskphone
H.323 9608, 9608G, 9611G, 9621G, and 9641G.

Requirements for each deskphone:

10. Verify that you have an extension number and an Communication Manager
security code (password) for each applicable IP deskphone. If your call server and
the phone settings file support unnamed registration, you do not need an
extension or password. However, without an extension or password, the phone
has limited functionality. For information about unnamed registration, see About

unnamed registration on page 34.

11. Verify that a Category 5e LAN jack is available at each phone site and a Category
5 modular line cable that connects the deskphone to the LAN jack. Cat 5 cables
with an RJ45 plug have a plug size restriction of 36 mm.

12. Verify that each deskphone receives power through a Telephone Power Module,
which you must order separately. For PoE Input connection, use only with UL
listed I.T.E. equipment with PoE output. If LAN supplies IEEE-standard power, or
Power over Ethernet, to the deskphone, the phone does not require a power
module.

13. One Category 5e modular line cord to connect the IP deskphone and the
computer, if applicable.

14. Verify that the deskphone set package includes the following components:

• One phone set with dual position flip-stand or clip-stand

• One wideband handset capable of transmitting and receiving 7 KHz audio.

• One H4DU 9-foot long 4-conductor coiled handset cord, plugged into the phone
and the handset.

• A “Important Notice and Warning” page which provides the URL for the Avaya
Support website to download all other documentation.

• To use 9641G in a call center environment: a 9600 Dual Headset Adapter Kit
(PK25) (Comcode: 700500729) and 9641G Call Center Faceplate Kit (PK25)

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 15

Installing the Deskphone

(Comcode: 700500728) that contains 25 Dual Headset Adapter (DHA) units and
25 9641G removable CC-faceplate units respectively.

If applicable, verify that the you have staged the phone administered the phone
with applicable VPN settings. For information on the VPN settings, see VPN Setup
Guide for 9600 Series IP Telephones, 16-602968.

Note:

For sites using wired headsets, the 9600 Series IP deskphones support only the Jabra
GN1216 Headset cord and the Plantronics HIS headset cord. For more information, contact
your Avaya representative.

Plugging in the deskphone

About this task

Caution:

Use the correct jack when you plug in the deskphone. You can find the jacks at the rear of
the telephone housing. Icons on the side of the jacks represent the correct use of each
jack.

You can only provide power to the 9608, 9608G, 9611G, 9621G, and 9641G deskphoneswith
the IP Phone Single Port PoE Injector (SPPOE-xx), the new Telephone Power Module (DC
power jack) which is available separately (Comcode 700500725). In addition, all deskphones
support IEEE 802.3af-standard LAN-based power. Before you install a deskphone, verify with
the LAN administrator whether the LAN supports IEEE 802.3af, and if so, whether the
deskphone should be powered locally or by means of the LAN.

When you add devices like multiple button modules or a USB device to applicable IP
deskphones, the power class might change. Ensure that all the button modules are of the same
model type.

The table Impact of Additional Devices on Telephone Power over Ethernet

Power Class on page 17 shows the effect of such additions on the power class and indicates

how to set the IEEE power switch on the back of the deskphone to accommodate different
power needs. When you add USB devices, the telephone displays instructions for any
additional power needs.

Note:

The 9621G is a PoE Class 2 device with a 10/100/1000 switch and does not have an IEEE
power switch.

Note:

If you set the IEEE switch on the back of the deskphone to H, the telephone registers as a
Class 3 device, even if the actual power usage is applicable to Class 1 or 2.

16 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Plugging in the deskphone

Table 1: The impact of additional devices on power requirements over Ethernet Power
Class

Phone

Model

9608/
9608G

9611G Class 1 H H H H H H

9621G

9641G Class 2 H H H H H H

Default

PoE

(Class

“L” on

IEEE

switch)

Class 1

Class 2 Not applicable; the 9621G does not support button modules or USB

One
BM12
(IEEE

switch

setting)

H H H H H H

devices.

Two

BM12s

(IEEE

switch

setting)

Three

BM12s

(IEEE

switch

setting)

One

SBM24

(IEEE

switch

setting)

Two

SBM24s

(IEEE

switch

setting)

Three

SBM24s

(IEEE

switch

setting)

Note:

The deskphone monitors power consumption to conform to the IEEE 802.3af specifications. If
you connect a Dual Headset Adapter (DHA), the power classification might change and you
must then change the switch setting as well.

Note:

In 9611G and 9641G, the USB interface supports USB login, use of digital pictures from a
USB device as a screensaver, and import or export of contact lists by a Flash drive. The
9608 does not support USB devices, and the 9621G model does not have a USB jack. Since
the power consumption of the drive varies from product to product, you cannot state how a
USB will impact PoE power class. When the drive attempts to register with the deskphone,
the deskphone determines if its current power class setting is adequate to support the drive.
If power is adequate, the deskphone lets the drive register. If the power is not adequate, the
deskphone will alert the user to change the power class by changing the IEEE power switch
setting from L to H. In extreme situations, the total power consumption with the addition of
a USB device may be greater than what the Class 3 power source can provide. In that case,
the deskphone detects this and instructs the user to use an auxiliary power supply or to
temporarily disconnect one or more of the modules while the USB device is in use. The
system parameter USBPOWER determines for which power class or classes to enable
power to the USB interface. For more information, see Chapter 7 in the Administering Avaya
IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641G.

Important:

The last step in assembling the 9600 Series IP Deskphone is to plug in the deskphone with
any modules or adapters or both but without attachments such as USB devices and
headsets. Plug in the deskphone to a power source either by plugging the power cord into
the power source (local power) or plug the modular line cord into the Ethernet wall jack (IEEE
power). For more information, see

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 17

Completing the power connection on page 21 .

Installing the Deskphone

Caution:

Failure to connect the proper cables with the proper jacks might result in an outage in part
of your network.

To learn how to connect cords to the jacks on the four deskphones:

Telephone Model: See:

9608G or 9611G Connection jacks on a 9608G or 9611G

9621G or 9641G Connection jacks on a 9621G or 9641G

deskphone on page 19

deskphone on page 19

18 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Plugging in the deskphone

Figure 1: Connection jacks on a 9608G or 9611G deskphone

Note:

The Gigabit Ethernet LED indicator is applicable only to the 9608G IP deskphone. This
indicator lights up steady green when a link of any speed is established, blinks with any
network activity, and turns off upon the loss of network connectivity.

Figure 2: Connection jacks on a 9621G or 9641G deskphone

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 19

Installing the Deskphone

Note:

Note that the 9621G does not support a button module, USB device, or a Dual Headset
Adapter.

20 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Completing the power connection

Procedure

1. Plug one end of the H4DU 4-conductor coiled handset cord into the phone and the
other end into the handset.

2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the
PC and the other end into the secondary Ethernet jack on the phone, if
appropriate.

3. For an IEEE-powered deskphone, plug one end of the second Category 5 modular
line cord into the Ethernet jack on the phone. Plug the other end of this cord into
the Ethernet wall jack.

4. For a locally powered deskphone, connect the Category 5 modular line cord
provided with the IP Phone Single Port PoE Injector SPPOE-xx, where xx
represents the model number into the Ethernet jack on the phone. Plug the femite
end of this cord into the deskphone. Plug the other end of this cord into the SPPOE­xx power injector jack labeled DATA & POWER OUT. Plug another Category 5 cord
into the SPPOE-xx power injector jack labeled DATA IN. Plug the other end of this
cord into the Ethernet wall jack. Finally, connect the SPPOE-xx to an AC power
source.

Completing the power connection

Installing a Dual Headset Adapter (DHA)

About this task

In Release 6.1, you can install a Dual Headset Adapter (DHA) on call center deskphones. The
supervisor can monitor calls in progress by attaching a DHA directly to a 9641G, 9611G, 9608
or 9608G, deskphone or to an attached button module. The 9621G does not support a DHA.

Order the 9600 Dual Headset Adapter Kit (PK25) (Comcode 700500729), which includes dual
headset adapters and required cables for 25 deskphones.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 21

Installing the Deskphone

Figure A shows the DHA Package Contents.

To install a DHA directly to the deskphone and alternatively to an attached button module, see
the following figure.

22 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Installing a Dual Headset Adapter (DHA)

Figure B1 :Attaching the DHA to a deskphone.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 23

Installing the Deskphone

Figure B2 : Attaching the DHA to the phone power and audio cables.

24 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Installing a Dual Headset Adapter (DHA)

Figure C1: Attaching the DHA to an (optional) button module.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 25

Installing the Deskphone

Figure C2: Attaching cable connection of the DHA to an optional button module and the
deskphone.

9641G Call Center faceplate installation

About this task

The 9641G IP deskphones used in a call center come with special faceplate kits: 9641G Call
Center Faceplate Kit (PK25) (Comcode 700500728). The removeable faceplate has the
following features:

• Covers the handset pockets

• Maintains the switch hook “down” position

• Covers the Forward and Headset buttons

• Relabels the Speaker button as the Release button to facilitate ending calls

Note:

To allow Release button operation for 9641G deskphones, administer the Release button
with the AGTSPKRSTAT parameter set to 2 and the CALLCTRSTAT parameter set to 1.

To install the 9641G Call Center faceplate:

26 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Plugging in and resetting the deskphone using the Dynamic Addressing Process

Procedure

1. If already connected, remove the HAC cord from the underside of the phone.

2. With the phone facing up and resting flat on a hard surface, pry up a corner of the
standard faceplate. Use your fingers, a flat screwdriver, or other non-sharp device.
Continue prying around the edge of the standard faceplate until the faceplate is
released from the phone.

3. Align the tabs on the 9641G Call Center faceplate with the slots on the outer edges
of the deskphone and push down to lock the tabs into the slots.

4. Ensure that the display bezel surrounding the screen is in proper position.

5. Plug the HAC cord back into the underside of the phone.

Plugging in and resetting the deskphone using the Dynamic
Addressing Process

Note:

Before you start this process you must have an extension number for the IP deskphone and
the Communication Manager security code (password) for that extension, unless you intend
to use the deskphone with unnamed registration. For more information, see

registration on page 34. Any reference to the HTTP server applies equally to an HTTPS

server. You can run the plug in and reset process successfully using the following
description. If you see error messages, see

As the deskphone initializes, you see messages, some of which are part of DHCP process,
with a power on indication and dynamic feedback. These messages indicate that the phone is
active and not locked. You also receive useful information, about the status of the network, the
server, or the downloading operations, before the dial tone.

Phone initialization

This section description describes the software architecture on which the requirements are
based and provides an overview of how you can expect the phone to operate during startup
and software upgrades. This description is not a comprehensive description of all internal tasks
performed during startup.

About unnamed

Chapter 5: Troubleshooting on page 71.

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 27

Installing the Deskphone

The system stores the files in five areas of reprogrammable nonvolatile or flash memory in the
phones:

• A boot program area

• Two Kernel/Root File Systems

• One Application File System

• One Temporary Storage area

The phone supports two Kernel or Root File Systems for backup if one file system is corrupted
but activates only one file system when the phone starts or resets. Temporary Storage stores
a new Signed Application or Library Software Package that the current application downloads.
You can then install the package in the active Kernel or Root File System after the next
reset.

When a phone starts, the boot programs check the Kernel or Root File System that was marked
as the one to be activated. If this file system is not corrupted, the boot program transfers control
to a process in that file system. If that file system is corrupted, the boot program checks the
other Kernel/Root File System.

If that file system is not corrupted, the system:

• Marks that file system as the file system to be activated

• Sets the value of RFSINUSE to the name of the Signed Kernel or Root Software Package
that was used to install that file system

• Transfers control to a process in the file system

If both Kernel/Root File Systems are corrupted, the phone becomes nonfunctional and you
must return the phone for repairs.

A process in the active Kernel/Root File System first checks whether a Signed Application or
a Library Software Package is stored in Temporary Storage. If yes, the process installs the
Application Software Package or the Library Software Package. The system installs both if
either software package has a different file name than the currently installed version and
replaces the existing corresponding files in the Application File System. The process then
deletes the copy of the Signed Application or Library Software Package stored in Temporary
Storage. If the process does not find a Signed Application or Library Software Package in
Temporary Storage, the process checks the integrity of the application files. If the files are
corrupted, the process installs files from the Backup Package and replaces the corrupted
application files in the Application File System. Each time an Application Software Package or
a Library Software Package is installed, the system sets the value of the persistent parameter
APPINUSE to the file name of the Signed Application or Library Software Package from which
the package was installed. If the application files are not corrupted, or after the Backup
Package has been installed, the system transfers control to the application installed in the
Application File System. Note that the processes in the Kernel/Root File System do not connect
to the network or download files.

The application then connects to the network, obtains any necessary IP address information,
and download files. The file download begins with the upgrade and settings configuration files,
and including Signed Software Packages and other separately downloaded files such as

28 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014

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Understanding the plug in and reset process

Language Files and Certificate Files. When the phone downloads a Signed Software Package
which can contain either Kernel and Root Software Packages or Application and Library
Software Packages, it is initially stored in volatile memory (RAM). The system installs the other
downloaded files such as Language Files and Certificate Files directly in the Application File
System.

When either type of Signed Software Package is downloaded, the Signing Authority Certificate
is extracted from the package and is validated using a copy of the Avaya Product Root
Certificate Authority Certificate that is contained in the existing application software files. If the
Signing Authority Certificate is invalid, the package is deleted. If the Signing Authority
Certificate is valid, the Hardware Version File in the package is validated using the
corresponding Signature File in the package and the Signing Authority Certificate. If the
signature is invalid, the package is deleted. If the signature is valid, the Hardware Version File
is used to validate whether the package is valid for the model and hardware version of the
phone. If the package is invalid, the package is deleted. If the package is valid, the signature
of the software package is validated using the corresponding Signature Files in the package
and the Signing Authority Certificate. If either signature is invalid, the package is deleted.

If the signatures are valid and the signed software package is a Signed Application/Library
Software Package, the package is stored in Temporary Storage. If the Backup Flag is set in
the Hardware Version File, a copy of the Signed Application / Library Software Package is also
stored as the Backup Package, replacing the previous Backup Package.

If the signatures are valid and the Signed Software Package is a Signed Kernel or a Root
Software Package, the system installs the Kernel Software Package or the Root File System
Software Package or both, if either has a different file name than the currently installed version.
The system replaces the existing corresponding files in the Kernel/Root File System that was
not active during startup. A Root File System Software Package might also install new boot
programs in the boot program area. The system then marks the Kernel or the Root File System
as the one to be activated after the next power-up or reset. The system then sets the value of
the persistent parameter RFSINUSE to the file name of the Signed Kernel/Root Software
Package that was installed.

If a new Signed Kernel or Root Software Package was installed, the phone activates the new
Kernel or Root File System that will install the new Signed Application or Library Software
Package stored in Temporary Storage. If a new Signed Kernel or Root Software Package was
not installed, the phone application registers with a call server.

Understanding the plug in and reset process

Plug the phone into the Ethernet wall jack. The phone receives power from the port and
performs the following processes:

Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 29