Avaya H.323 User manual

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Avaya IP Deskphone H.323 Release 6.8.3.04 Readme

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Avaya IP Deskphone H.323 Release 6.8.3 Readme

This file is the Readme for the Avaya Deskphone H.323 Release 6.8.3 software. This file describes the contents of the November 2019 (6.8.3.04) software distribution package.

Avaya Deskphone H.323 6.8.3 software is supported on the Avaya 9608, 9608G, 9611G, 9621G, 9641G,9641GS IP Deskphones, on the J169, J179 IP Phones only, and when used with Avaya Aura® Communication Manager and Avaya IP Office™. The Avaya Deskphone H.323 6.8.3 software will not load or operate on any other models.

This release supersedes all previous Avaya Deskphone H.323 6.x.x software releases. Avaya recommends that all customers using Avaya Deskphone H.323 6.x.x software upgrade to this version at their earliest convenience.

The information in this document is accurate as of the issue date and subject to change.

Please refer to the advisements in this file for important information prior to deploying this software.

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Avaya Aura® Communication Manager Compatibility

The Avaya IP Deskphones/IP Phones using Avaya Deskphone H.323 Release 6.8.3 software are supported on:

• Avaya Aura

Platform 6.2 FP4 (Avaya Aura® Communication Manager 6.3.6, Avaya,

Avaya Aura® System Manager 6.3.8) and associated service packs

• Avaya Aura

Platform 7.1.3 (Avaya Aura® Communication Manager 7.1.3, Avaya

Aura® System Manager 7.1.3) and associated service packs

• Avaya Aura

Platform 8.0.0 (Avaya Aura® Communication Manager 8.0.0, Avaya

Aura® System Manager 8.0.0) and associated feature/service packs

• Avaya Aura

Platform 8.1.0 (Avaya Aura® Communication Manager 8.0.0, Avaya

Aura® System Manager 8.0.0) and associated feature/service packs

• Avaya Aura® Call Center Elite 7.1.0

• Avaya Aura® Call Center Elite 8.0.0/8.1.0

Avaya IP Office™ Compatibility

The Avaya IP Deskphones/IP Phones using Avaya Deskphone H.323 Release 6.8.3 software are supported on:

• IP Office™ 10.0 SP7

• IP Office™ 10.1 SP3 and later

• IP Office™ 11.0 and associated service packs (all models except J169/J179)

Refer to IP Office documentation for specific compatibility.

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New features in H.323 6.8.3

Avaya Deskphone H.323 Release 6.8.3 contains the following new features:

New with this release

Description

GDPR Compliance

Deskphone H.323 6.8.3 software satisfies the privacy requirements of the EU General Data Protection Regulation (GDPR).

Option to not display “Ignore” softkey

A configurable option has been provided which prevents the display of the “Ignore” softkey during an incoming call.

Documentation for H.323 6.8.3

The following documentation has been updated for this release.

• Avaya Overview and Specification IP Deskphone H.323

• Installing and Administering Avaya 9600 and J100 Series IP Deskphone H.323

• Using Avaya 9608/9608G/9611G IP Deskphones H.323

• Avaya 9608/9608G/9611G IP Deskphones H.323 Quick Reference

• Using Avaya 9621G/9641G/9641GS IP Deskphones H.323

• Avaya 9621G/9641G/9641GS IP Deskphones H.323 Quick Reference

• Using Avaya J169/J179 IP Phone H.323

• Avaya J169/J179 IP Phone H.323 Quick Reference

The following documentation has not been updated and is included below for reference.

• Using 9600 Series H323 in a Call Center

• Avaya 9608/9608G/9611G/9621G/9641G IP Deskphones H.323 Call Center Quick

Reference

• Using Avaya J100 Expansion Module H.323

• Guide to Icons – Avaya 9608/9608G/9611G/9621G/9641G IP Deskphones

• Application Note: EAP-TLS with 9600 Phones

• VPN Setup Guide for 9600 Series IP Deskphones

• Single Sign On for Local Devices – API Guide

• Avaya Deskphone H.323/SIP for 9600 Series – API Guide

These documents are available on http://support.avaya.com under “9600 Series IP Deskphones” -> “H.323 6.8.x” -> Documents

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H.323 6.8.3 Package Contents

Avaya Deskphone H.323 6.8.3 Package Contents

The H.323 6.8.3 software package contains all the files necessary to upgrade Avaya new or previously installed 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones or previously installed J169/J179 IP Phones to the H.323 6.8.3 load.

The following files are included in each package:

• S9608_11HALBR6_8_3_04_V474.tar - The 6.8.3 H.323 phone application tar file for

9608, 9608G and 9611G models.

• S9621_41HALBR6_8_3_04_V474.tar - The 6.8.3 H.323 phone application tar file for the

9621G, 9641G and 9641GS models.

• S9608_11_HALKRR6_8_3_04.bin – The 6.8.3 H.323 application binary file for 9608G

and 9611G models.

• S96x1_UKR_V29r33_V29r33.tar – The 6.8.3 H.323 Kernel and root file system tar file.

• FW_H_J169_J179_R6_8_3_04.bin – The 6.8.3 H.323 application binary file for J169 and

J179 models

• FW_JEM24_R1_0_1_0_10.bin – Application binary file for JEM24.

• Deskphone H.323 6.6.1 files for interim upgrades if required:

o S9608_11HALBR6_6_1_15_V474.tar - The 6.6.1 H.323 phone application tar

file for 9608, 9608G and 9611G models

o S9621_41HALBR6_6_1_15_V474.tar - The 6.6.1 H.323 phone application tar

file for the 9621G, 9641G and 9641GS models

o S96x1_UKR_V25r10_V25r10.tar – The 6.6.1 H.323 Kernel and root file

system tar file

• 96x1Hupgrade.txt – This file is downloaded by the

9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones and J169/J179 IP Phones and instructs the phones on how to upgrade.

• 20 predefined language files for phone display:

o mlf_96x1_v204_arabic.txt o mlf_96x1_v204_chinese.txt o mlf_96x1_v204_dutch.txt o mlf_96x1_v204_english_large.txt o mlf_96x1_v204_french_can.txt o mlf_96x1_v204_french_paris.txt o mlf_96x1_v204_german.txt o mlf_96x1_v204_hebrew.txt o mlf_96x1_v204_italian.txt o mlf_96x1_v204_japanese.txt o mlf_96x1_v204_korean.txt o mlf_96x1_v204_polish.txt o mlf_96x1_v204_portuguese.txt o mlf_96x1_v204_russian.txt o mlf_96x1_v204_spanish.txt o mlf_96x1_v204_spanish_latin.txt o mlf_96x1_v204_template_en.txt o mlf_96x1_v204_thai.txt o mlf_96x1_v204_trad_chinesei.txt o mlf_96x1_v204_turkish.txt

• av_prca_pem_2033.txt (Avaya Product Root CA certificate)

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• Avaya-96x1IPTelephone-MIB.txt for reference

• AvayaMenuAdmin.txt template for reference

• release.xml

The signatures in the signatures subdirectory of the .zip distribution packages are only intended to be used by the file server, and the file server that is on the

CM6.x/7.x Utility Server is the only file server that currently supports this. System specific parameters should be entered into the 46xxsettings.txt file which is available for separate download at http://support.avaya.com. New or changed configuration parameters with this release of software are shown in Appendix 3.

The H.323 6.8.3 package is available in the following versions:

• Versions with encryption enabled

o 96x1-IPT-H323-R6_8_3_04-111919.zip

• Versions with encryption disabled

o 96x1-IPT-H323-R6_8_3_04U-111919.zip

Note: .tar files are no longer generated for Deskphone H.323 software.

Note: Deskphone H.323 6.6.1 binary files are included with this package as those are

required for interim upgrades from a release prior to Deskphone H.323 6.6.1 to Deskphone H.323 6.6.2 or later to enable SHA2 image signature validation. Refer to the “Support for SHA2-signed software files” section for further information.

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Converting a J169/J179 IP Phone from SIP to H323

The Avaya J169/J179 IP Phones are pre-loaded with J100 SIP software. Utilize the procedure below to convert them to Deskphone H.323 software.

1. The J169/J179 must be using J100 2.0.0 or later software. If not using

2.0.0 software, then it must first be upgraded to J100 2.0.0 or later

software.

The version of software can be determined via the “View” menu item. The following

models are delivered from Avaya with this required software so do not need to be

checked:

a. J169D01A hardware revision 06 b. J179D02A hardware revision 05

2. Unzip the Deskphone H.323 6.8.3 installation package in the correct directory on

your HTTP server. Also unzip the J100 SIP 2.0.0 (or later) installation package in the

correct directory on your HTTP server.

3. There are three methods which can be chosen from: a. Manual (use if you will have a mixture of SIP and H.323 J169/J179):

i. Install the Avaya J169/J179 on your network with access to the http

server and apply power to the phone.

ii. During the bootup sequence, access the Administration menu by

pressing the “Admin” softkey and entering the administration

password (default is 27238)

iii. Scroll to “Signaling” in the Administration menu, press “Select”

softkey, press the “Change” softkey until “H.323” is highlighted, and press “Save”. Press “Back” to exit from the Administration menu and

the IP Phone will automatically reboot to apply the changed settings.

iv. After rebooting, the J169/J179 will download and install the

Deskphone H323 software.

b. DHCP (only use if all J169/J179 will be deployed with Deskphone H.323

software):

i. If using DHCP to provide custom options to the IP Phones, add SIG=1

to the string.

ii. Install the J169/J179 on your network with access to the http server

and DHCP server and apply power to the phone.

iii. After retrieving the SIG setting via DHCP, the J169/J179 will download

and install the Dekphone H.323 software

c. 46xxsettings.txt (only use if all J169/J179 will be deployed with Deskphone

H.323 software)

i. Add “SET SIG 1” in your 46xxsetttings.txt file on your http server

ii. Install the J169/J179 on your network with access to the http server

and apply power to the phone.

iii. After retrieving the SIG setting via the 46xxsettings.txt file, the

J169/J179 will download and install the Dekphone H.323 software

4. After the conversion, confirm that the upgrade was successful by either:

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a. Press the “Mute” button, enter the defined administrator password, followed

by “#”. Scroll to the “View” menu item, scroll down to “Release” and confirm that it shows “6.8304”

b. Press the “Menu Menu” button, scroll down to “About Avaya IP Deskphone”,

press “Select” softkey, and confirm that it shows “Release 6.8304”.

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Advisements with H.323 6.8 software

Weather Application no longer works

The provider of the service for the Weather Application deprecated that service on 15 January 2020. As such, the Weather Application no longer works as of that date. Avaya will remove the ability to configure this capability in the next release of Deskphone H.323 software.

J169/J179 – features supported and aliasing

When deployed with Deskphone H.323 software, the J169/J179 IP Phone appears to IP Office and Avaya Communication Manager as an H.323 9611G IP Deskphone. They are administered the same as an H.323 9611G and provides the same capabilities and user interface as an H.323 9611G with the exception of support for USB features (as the J169/J179 do not have a USB port). For both IP Office and Avaya Aura, the J169/J179 should be programmed as a 9611.

JEM24 Software – J169/J179 Software Compatiblity

The Deskphone H.323 6.8.1 installation zip file contains JEM24 1.0.1.0.7 software for installations on associated JEM24 modules. The JEM24 will automatically be upgraded from the J169/J179 IP Phone. The JEM24 1.0.1.0.7 software will work

with J100 SIP 4.0.1.0 or later and Deskphone H.323 6.8.1 or later. Attempting to use it with earlier versions of J100 SIP / Deskpone H.323 software will result in the JEM24 not being able to connect to the J169/J179.

J169/J179 with 3 JBM24/JEM24 modules – 5-volt power supply required

With H.323 6.7.1 or later software, the power requirements of the JBM24 have been corrected. After this change, a J169/J179 and three JBM24/JEM24 exceeds the Class 2 PoE power limit under maximum load. As such, the 5-volt power supply is required

with the J169/J179 when 3 JBM24/JEM24 are installed.

IP Phone Settings Tool

Customers are advised to refrain from using the IP Phone Settings Tool as it is not up to date.

9611G Global – Minimum Software Release

The 9611G IP Deskphone Global (Comcode 700504845/700501429, Model ID 9611GD02B) must use either Deskphone SIP 6.4.0.33 or later software or Deskphone H.323 6.4.0.14 or later software. Attempts to downgrade these models to lower versions of software will be rejected. If these models are implemented in an environment that uses lower versions of software for other IP Deskphones, it is recommended to use a mechanism to differentiate the software loads such as different HTTP servers or different GROUPs.

9611G Global – Minimum Software Release

The 9611G IP Deskphone Global (Comcode 700504845/700501429, Model ID 9611GD02C) must use either Deskphone SIP 7.0.1.0.45 or later software or Deskphone H.323 6.6.2.29 or later software. Attempts to downgrade these models to lower versions of software

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will be rejected. If these models are implemented in an environment that uses lower versions of software for other IP Deskphones, it is recommended to use a mechanism to differentiate the software loads such as different HTTP servers or different GROUPs.

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9608G and 9608 Global – Minimum Software Release

The 9608G IP Deskphone (Comcode 700505992/700507946, Model ID 9608GD03A) and 9608 IP Deskphone Global (Comcode 700504844/700507947, Model ID 9608D02B) must use either Deskphone SIP 6.3.1.13 or later software or Deskphone H.323 6.3.1.16 or later software. Attempts to downgrade these models to lower versions of software will be rejected. If these models are implemented in an environment that uses lower versions of software for other IP Deskphones, it is recommended to use a mechanism to differentiate the software loads such as different HTTP servers or different GROUPs.

9608G Global – Minimum Software Release

The 9608G IP Deskphone (Comcode 700505424/700507946, Model ID 9608GD03B) must use either Deskphone SIP 7.0.1.0.45 or later software or Deskphone H.323 6.6.2.29 or later software. Attempts to downgrade these models to lower versions of software will be rejected. If these models are implemented in an environment that uses lower versions of software for other IP Deskphones, it is recommended to use a mechanism to differentiate the software loads such as different HTTP servers or different GROUPs.

9641GS – Minimum Software Release

The 9641GS IP Deskphone (Comcode 700505992/700509409/700509981, Model ID 9641GD03A) must use either Deskphone SIP 6.7.0.0 or later software or Deskphone H.323

6.6.6.04 or later software. Attempts to downgrade these models to lower versions of software will be rejected. If these models are implemented in an environment that uses lower versions of software for other IP Deskphones, it is recommended to use a mechanism to differentiate the software loads such as different HTTP servers or different GROUPs.

J169/J179 – Minimum Software Release

Refer to Appendix 1 for information on the hardware revisions of J169/J179 IP Phone and minimum Deskphone H.323 / J100 SIP software releases. Attempts to downgrade these models to versions of software which is not supported will be rejected

Interworking – TLS 1.2

Deskphone H.323 6.6.2 and later software upgrades TLS to support TLS 1.2.

Deskphone H.323 6.6.2 also adds a new configuration parameter

(TLS_VERSION) which can be used to configure the Deskphone to only use TLS

1.2. Care must be taken to only use this parameter when all components to

which the deskphone will communicate can also support TLS 1.2.

Interworking – HTTPS - MVIPTEL, IIS 6

Deskphone H.323 6.6.2 and later software does not support secure HTTP (HTTPS) with MVIPTEL or IIS 6. MVIPTEL is end-of-support by Avaya and IIS 6 is end-of-support by Microsoft. Customers using either of these servers are recommended to upgrade to a current version of an HTTPS server which supports TLS 1.2.

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Support for SHA2-signed software files

As part of the security enhancements in Deskphone H.323 6.6.2 or later software, the software files are signed using SHA-256 digital signatures. Deskphone H.323 6.6.1 software files are signed using SHA-1 digital signatures only and capable of SHA-1 and SHA-256 digital signature verification. Deskphone H.323 6.6.0 and earlier software files are signed using SHA-1 digital signatures only and capable of SHA-1 digital signature verification. Customers upgrading from Deskphone H.323 6.6.0 or earlier will automatically upgrade to Deskphone H.323 6.6.1 and from there to Deskphone H.323 6.6.2 or later. This interim upgrade is automatic but will result in an additional reset during this particular upgrade.

Interworking – Avaya Diagnostic Server (ADS)

Avaya Diagnostic Server 2.5.3 is required to support Deskphone H.323 Release 6.6.2 or

later software.

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H.323 6.8.3 Resolved Issues (since H.323 6.8.2)

The following table includes issues which are resolved with this release of software compared to H.323 6.8.2.02

External ID

Internal ID

Issue Description

1-14978613589

H32396X1-15728

9608G Handset stops working on 6.8.2 in certain conditions

1-14968484384

H32396X1-15703

Emerg. SK background is not red

1-14947402758

H32396X1-15693

9611 Call timer not displayed for ACD calls

1-14814609772

H32396X1-15637

After upgrade to 6.6.6 phone is not showing correct info for contacts coming from WML

1-14858993862

H32396X1-15560

J169 Freeze and reboot if use Agent greeting

1-14831579582

H32396X1-15547

9608GD03B Does not play ring back tone in certain condition

1-14851798659

H32396X1-15536

9611 No Call Timer displayed with CALLCTRSTAT=1 & Half-Screen

1-14870650488

H32396X1-15527

J179 JEM24 upgrade issue

1-14871167562

H32396X1-15517

Umlauts on SBM24 misaligned

1-14827338007

H32396X1-15507

J1xx H323 Priority Rich tone ring distortion

1-14814897576

H32396X1-15500

J1xx H323 Background noise when used Headset

H32396X1-15490

9641GS display shows “Upgrading touchscreen

firmware…” followed by “Touchscreen fw has been

upgraded successfully" on every reboot

1-14722878367

H32396X1-15459

Phone doesn't manage correctly the trust cert list in certain condition

H32396X1-15442

Dial rules don't work properly with PHNOL

1-14067991822

H32396X1-15439

Phone is stuck on screen saver when there is incoming call

1-14758277735

H32396X1-15418

J169H323 Station unlock PIN in Call Log

1-14758217481

H32396X1-15387

J169H323 Goes Off-Hook when edit label for autodial on JEM24

1-14749734931

H32396X1-15356

9608H323 SBM24 LED for ‘User’ 6.8.1 breaks in IPO

H32396X1-15328

9641GS phone is requesting Certificate from the SCEP server on every reboot

1-14673810128

H32396X1-15288

96x1 SBM24 BA LED does not flash when receives call

1-14629662838

H32396X1-15236

9608GD03B Headset TX level low on 6.8.0

H32396X1-14929

9641 - Missed call log can be invoked in touch screen cleaning

H32396X1-13896

Phone does not display retrieval failed message after login when backup/restore server not reachable

H32396X1-13895

Button phone displays active call icon on topline in connecting state

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External ID

Internal ID

Issue Description

H32396X1-13315

New Feature: Phone does not display zero ringer volume icon on phone topline after restoring modified backup file.

H32396X1-14521

J169/J179 - Phone does not display ringer off volume icon on topline after restoring backup file

H32396X1-14852

Top line issue when half screen is configured

H32396X1-14788

Half width screen-The volume adjustment auto display on top line when press Mute button in active call

H32396X1-14767

Volume status is flickering when configured half screen and there is an active call

H32396X1-14738

TLSPORT default of H323 phone is 443 instead of 411

H32396X1-14816

9641/9621 - There is no on/off option for Amplified in Handset Equalization menu

H32396X1-14892

9641 - Phone displays strange feature screen after performing backup in that

H32396X1-15102

J169/J179 – Led on CA line of JEM24 does not light up when CA line is in available state.

H32396X1-15426

9641GS- After turn off “History” from Application Settings, phone gets stuck and automatically reboot and

generated core file “tCallLog’ when deleting entry in call

log.

H32396X1-15435

Phone does not display call-ID of hold call in full screen mode.

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Unresolved issues in H.323 6.8.3

The following table includes unresolved issues with this release of software which were known as of the issue date for this document.

External ID

Internal ID

Issue Description

1-15711812709

H32396X1-15854

9608GD03B/9611GD02C/J169/J179 – crack noise when connecting to Equinox server for SRTP calls

1-15761568232

J32396X1-15863

SNMP information is not being sent properly on Deskphone H.323 6.7.x/6.8.x.

1-15835515962

H32396X1-15862

J169 rebooting

1-14931499962

H32396X1-15667

J169 stops functioning is user logs in to a different extension.

1-15749558702

H32396X1-15845

802.1x Proxy EAPOL-Logoff not sent on Deskphone H.323

6.8.2/6.8.3

1-15097649597

H32396X1-15830

Unlock PIN is shown in the Call Log

1-15793303582

H32396X1-15667

RTCP shows high “Round-Trip Time” value.

H32396X1-15378

9611/9621 Phone displays all languages set from setting file in Language menu when large text size is set.

H32396X1-15066

9641GS – Phone does not display Bluetooth status on status line except the first time after rebooting when setting CALLCTRSTAT parameter with value 1

H32396X1-15032

JMSEC always returns 10 (default) when querying by MIB browser

H32396X1-15003

J169/179- CBM24 displays icons of Call appearance and Bridge call when phone is in unregistration state.

H32396X1-14967

9641GS - Phone can not switch transducer from Speaker to Plantronics Bluetooth headset by call button on headset after press speaker button on phone.

H32396X1-14959

9611-UI – Background color of Emergency button is changed from red to white after login guest user

H32396X1-14947

J179 phone displays power management screen after plugging in PoE even though DC 5v jack is plugged in with 3 JBMs

H32396X1-14938

Phone can not make call using bridge call appearance in edit dialing mode

H32396X1-14922

Push topline cannot overwrite restoration message

H32396X1-14915

Phone cannot change L2QVLAN to 0 through 46xxsettings file

H32396X1-14914

Last Character of the message for Audio Transmit Push is not displayed

H32396X1-14893

Phone does not display “Bksp/Clear/Enter/Cancel” SK on

Guest Login screen

H32396X1-14883

Phone does not display option Save/Exit when choosing “Merge file and phone contact” after plugging USB

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H32396X1-14811

No button click when recording agent greetings

H32396X1-14796

Call log displays incorrectly with missed call when extension having maximum length for name calls to it in unregistered state

H32396X1-14795

Phone displays outgoing call in “history” although answering the incoming call to monitored station by team button

H32396X1-14784

There is no dial tone when GCFIPADDRREPORT sets to 1 in settings file

H32396X1-14774

[H32396X1- 802.1X] - Phone cannot answer incoming call and take outgoing call after changing AuthControlledPortControl field from auto to forceAuthorized on Avaya Switch with case pressing wrong password

H32396X1-14762

[UI- CC]- Status line still displays Agent status in about 30s when the main extension is taken over by another phone

H32396X1-14624

J169/J179 - Phone does not work with HTTPPORT set on 46xxsetting file

H32396X1-14617

J169/J179 - Phone reboots loop and generates core file tBackupR_460_1523108900.core when setting BRURI with max length FQDN

H32396X1-14589

Features on JBM disappears when setting large font for phone and setting Display language on CM to Hebrew

H32396X1-14588

J169/J179 - Phone does not apply Enhanced Local Dialing Algorithm in one case

H32396X1-14533

J169/J179 - Phone displays Unavailable call log when History is off after logout/login

H32396X1-14493

802.1X - Auth fail + DHCP in certain conditions

H32396X1-14477

J179/J169: LLDP -> Proprietary TLV subtype 6 has wrong value

H32396X1-14475

J179/J169: LLDP - Management address -> Object identifier has wrong OID value

H32396X1-14470

AvayaITrootCA.crt file avoid 802.1x authentication

H32396X1-14458

Intermittent: Cannot hear recording tone when active call.

H32396X1-14383

H323-96X1 Some buttons does not work in 10s after logging out guest user

H32396X1-14380

Cannot enter a dot by pressing asterisk in Admin menu.

H32396X1-14357

Phone cannot manually restore contact list after logging using USB.

H32396X1-14276

Support symbols softkeyboard with VPN fields and especially VPN Group ID field

H32396X1-14244

Intermittent_Cannot make call from Contact list if user previously entered any number at Dial Pad

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H32396X1-14068

Phone toggles improperly when phone has a contact of an extension which has over 21 characters long in name and 'Pair Contacts to Calls' is set to On.

H32396X1-14060

Touch phone toggles between CA name/number improperly when making an outgoing from the Favorite contact.

H32396X1-14056

New feature_Phone clears password of extension after phone is taken over

H32396X1-14042

Phone toggles between CA name/number improperly when using E164 number for outgoing call.

H32396X1-14039

endptSLMSTAT is not supported , although defined in the MIB

H32396X1-14033

The name of unseen call log is truncated when extension name has over 20 characters long.

H32396X1-14029

Phone uses TLSv1.0 for EAP-TLS connection although TLS_VERSION was set to 1

H32396X1-13999

The call log icon is not displayed in call log detail screen in LARGE font size

H32396X1-13983

User still hears DTMF tones via Headset although Idle state on the light-on headset button

H32396X1-13974

Call appearance in ringing state does not toggle in Call center environment

H32396X1-13971

“Enter authentication credentials” does not display in the

status line of HTTP authentication screen

H32396X1-13959

No tilda ~ is displayed for long names for calls over a trunk

H32396X1-13826

Edit Dial function waits for interdigit timeout vs being treated like ENBLOC call on 6.6.2.23 when CTASTAT is set to othre than 2

H32396X1-13774

Call server IP address is not displayed correctly after failback

H32396X1-13767

Canceling audio push using headset button while on headset call, results in no audio.

H32396X1-13657

Phone displays blank in Backup/restore screen when restoring language file from backup server

H32396X1-13638

Hold recall ringtone is not played.

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Appendix 1 – Supported Hardware

H.323 6.8.0 software is supported on the following models of IP Deskphones. Note: Comcodes indicated with an asterisk (*) are either end-of-sale or pending end-of-sale and include a link to the corresponding end-of-sale document.

Comcode

Short Description

Model

Note

700480585*

9608

9608D01A

700504844*

9608 GLOBAL 9608D02A

9608D02B

Must use SIP 6.3.1.13 or later, or H.323

6.3.1.16 or later.

700501428*

9608 (TAA)

9608D02A

700507947*

9608 GLOBAL (TAA)

9608D02B

Must use SIP 6.3.1.13 or later, or H.323

6.3.1.16 or later.

700505424*

9608G GLOBAL

9608GD03A

Must use SIP 6.3.1.13 or later, or H.323

6.3.1.16 or later.

9608GD03B

Must use SIP 7.0.1.0.46 or later, or H.323

6.6.2.29 or later.

700507946*

9608G GLOBAL (TAA)

9608GD03A

Must use SIP 6.3.1.13 or later, or H.323

6.3.1.16 or later.

9608GD03B

Must use SIP 7.0.1.0.46 or later, or H.323

6.6.2.29 or later.

700480593*

9611G

9611GD01A

700501429*

9611G (TAA)

9611GD01A

700504845*

9611G GLOBAL

9611GD02A

9611GD02B

Must use SIP 6.4.0.33 or later, or H.323

6.4.0.14 or later.

9611GD02C

Must use SIP 7.0.1.0.46 or later, or H.323

6.6.2.29 or later.

700507948*

9611G GLOBAL (TAA)

9611GD02B

Must use SIP 6.4.0.33 or later, or H.323

6.4.0.14 or later.

9611GD02C

Must use SIP 7.0.1.0.46 or later, or H.323

6.6.2.29 or later.

700480601*

9621G

9621GD01A 9621GD01C

700506514*

9621G GLOBAL

9621GD01C

700500254*

9621G (TAA)

9621GD01A 9621GD01C

700506516*

9621G GLOBAL (TAA)

9621GD01C

700480619*

9621G W/O FACEPLATE

9621GD01B 9621GD01D

700480627*

9641G

9641GD01A 9641GD01C

700506517*

9641G GLOBAL

9641GD01C

700501431*

9641G (TAA)

9641GD01A 9641GD01C

700506519*

9641G GLOBAL (TAA)

9641GD01C

700480635*

9641G W/O FACEPLATE

9641GD01B 9641GD01D

700505992

9641GS GLOBAL

9641GD03A

Must use SIP 6.5.0.17 or later, or H.323

6.6.0.25 or later.

700509409

9641GS GLOBAL (TAA)

9641GD03A

700509981

9641GS GLOBAL W/O FACEPLATE

9641GD03B

700513634

J169 IP Phone

J169D01A J169D01B

Ships with J100 SIP software.

700513635

J169 IP Phone GSA

J169D01A J169D01B

Ships with J100 SIP software.

700513569

J179 IP Phone

J179D02A J179D03A

Ships with J100 SIP software.

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The following table provides a matrix of the different models of J100 Series IP Phones including hardware generations and any limitation on supported software version. The “Model” information can be found on the label on the outside of the shipping box, on the label on the back of the IP Phone, within the Information menus available from the screen of the phone, remotely via LLDP, remotely via the Web Interface (SIP software), and

remotely via SNMP. The “Hardware Revision” can be found on the label of the box on the same line as the “Model” information, and also found on the label on the back of the phone

on the first row.

700513629

J179 IP Phone GSA

J179D02A J179D03A

Ships with J100 SIP software.

Model

Hardware Revision(s)

Minimum SIP Software

Minimum H.323 Software

J169D01A

01 to 03

1.5.0.0.15

6.7.0.02

J169D01A

04 to 07

3.0.0.1.6

6.8.0.03

J169D01B

08 to 18

4.0.0.0.21

6.8.0.03

J169D01B

19 and greater

4.0.3.1.4

6.8.3.04

J179D02A

01 to 03

1.5.0.0.15

6.7.0.02

J179D02A

04 to 08

2.0.0.0.45

6.7.0.02

J179D03A

09 to 11

4.0.1.0.11

6.8.2.02

J179D03A

12 to 18

4.0.2.0.8

6.8.2.02

J179D03A

19 and greater

4.0.3.1.4

6.8.3.04

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Appendix 2 – Release History

The following table provides a history of the H323 6.2.x/6.3.x/6.4.x/6.6.x/6.7.x/6.8.x software releases. The “ID” column shows the identifier of this software which is seen on the “About Avaya one-X” or “About Avaya IP Deskphone” menu item.

Release

Date

Link to Readme file

6.2.0

6.2009

February 2012

http://support.avaya.com/css/P8/documents/100157541

6.2.1

6.2119

June 2012

http://support.avaya.com/css/P8/documents/100162786

6.2.2

6.2209

July 2012

http://support.avaya.com/css/P8/documents/100165091

6.2.3

6.2312

January 2013

http://support.avaya.com/css/P8/documents/100169016

6.2.4

6.2408

May 2013

http://support.avaya.com/css/P8/documents/100172170

6.3.0

6.3037

August 2013

http://support.avaya.com/css/P8/documents/100174163

6.3.1

6.3116

January 2014

http://support.avaya.com/css/P8/documents/100177992

6.4.0

6.4014

June 2014

http://support.avaya.com/css/P8/documents/100180543

6.6.0

6.6029

May 2015

http://support.avaya.com/css/P8/documents/101009359

6.6.1

6.6115

Nov 2015

http://support.avaya.com/css/P8/documents/101016318

6.6.2

6.6229

May 2016

http://support.avaya.com/css/P8/documents/101023924

6.6.3

6.6302

Aug 2016

http://support.avaya.com/css/P8/documents/101027546

6.6.4

6.6401

Nov 2016

http://support.avaya.com/css/P8/documents/101032019

6.6.5

6.6506

Aug 2017

http://support.avaya.com/css/P8/documents/101040988

6.6.6

6.6604

Jan 2018

http://support.avaya.com/css/P8/documents/101046051

6.7.0

6.6702

May 2018

http://support.avaya.com/css/P8/documents/101049643

6.7.1

6.7104

Nov 2018

http://support.avaya.com/css/P8/documents/101053574

6.8.0

6.8003

Jan 2019

http://support.avaya.com/css/P8/documents/101055348

6.8.1

6.8102

April 2019

http://support.avaya.com/css/P8/documents/101056995

6.8.2

6.8202

June 2019

http://support.avaya.com/css/P8/documents/101058662

6.8.3

6.8304

Nov 2019

http://support.avaya.com/css/P8/documents/101062456

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Appendix 3 – New/Changed 46xxsettings.txt parameters

The latest version of the 46xxsettings.txt file can be downloaded from:

https://support.avaya.com/downloads/downloaddetails.action?contentId=C201773928555860_8&productId=P0553&releaseId=H.323%206.

8.x

New parameters.

## IGNORESTAT specifies whether the Ignore button is enabled or disabled when CCBTNSTAT is 0. ## While the other parameters (HOLDSTAT, CONFSTAT, etc.) are associated with call center, ## IGNORESTAT can be used in call-center and non-call center environments. ## Value Operation ## 0 The Ignore button is disabled when CCBTNSTAT is 0 ## 1 The Ignore button is enabled (default) ## This parameter is supported by: ## J169/J179 H.323 R6.8.3 and later ## 96x1 H.323 R6.8.3 and later ## SET IGNORESTAT 1

Changed parameters.

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License Agreements

License agreements are available at https://support.avaya.com/Copyright. Please select 96x1 H.323.

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Documentation disclaimer.

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

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