Avaya H239, H249 Installing And Administering

Installing and Administering the Avaya
H239 and H249 Phones

Release 1.0

Issue 3

October 2019

©

2018-2019, Avaya Inc.

All Rights Reserved.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of Documentation unless
such modifications, additions, or deletions were performed by or on
the express behalf of Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or Documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website:

https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
number of licenses or units of capacity is specified in the
documentation or other materials available to You. “Software” means
computer programs in object code, provided by Avaya or an Avaya
Channel Partner, whether as stand-alone products, pre-installed on
hardware products, and any upgrades, updates, patches, bug fixes,
or modified versions thereto. “Designated Processor” means a single
stand-alone computing device. “Server” means a set of Designated
Processors that hosts (physically or virtually) a software application
to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.

License types

Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Note,
unless otherwise stated, that each Instance of a product must be
separately licensed and ordered. For example, if the end user
customer or Avaya Channel Partner would like to install two
Instances of the same type of products, then two products of that
type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;
additional patent applications are pending

The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS

HTTP://WWW.MPEGLA.COM.

https://

SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE

WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE
VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC
VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO
PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE
OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website:
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

https://

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

Industry Canada (IC) Statements

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformeà la norme
NMB-003 du Canada.

This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación
no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

U.S. Federal Communications Commission (FCC) Statements

Class B Part 15 Statement

For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 4655 Great America Parkway,

Santa Clara, CA 95054–1233 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

http://

Contents

Chapter 1: Introduction............................................................................................................ 7

Purpose.................................................................................................................................. 7

Change history........................................................................................................................ 7

Chapter 2: Overview................................................................................................................. 9

Safety guidelines..................................................................................................................... 9

Dimensions........................................................................................................................... 10

Chapter 3: Initial setup and connectivity.............................................................................. 11

Power supply connectivity...................................................................................................... 11

Device connections................................................................................................................ 11

IP address configuration........................................................................................................ 13

Checking IP address information...................................................................................... 13

Avaya Aura® configuration for failover..................................................................................... 13

Chapter 4: Web portal navigation.......................................................................................... 15

Accessing the web portal....................................................................................................... 15

System tab........................................................................................................................... 16

Information page............................................................................................................. 16

Account page.................................................................................................................. 16

Configurations page........................................................................................................ 17

Restoring factory default settings...................................................................................... 17

Upgrade page................................................................................................................. 17

Auto provision page......................................................................................................... 18

Tools page...................................................................................................................... 18

Network tab.......................................................................................................................... 19

Basic page...................................................................................................................... 19

Service port page............................................................................................................ 19

Advanced page............................................................................................................... 19

VPN page....................................................................................................................... 20

Line tab................................................................................................................................ 22

SIP page........................................................................................................................ 22

Dial plan page................................................................................................................. 27

Basic settings page......................................................................................................... 30

SIP Hotspot page............................................................................................................ 31

Configuring the SIP hotspot server and phone client.......................................................... 31

Phone settings tab................................................................................................................. 32

Features page................................................................................................................. 32

Audio page..................................................................................................................... 35

MCAST page.................................................................................................................. 36

Time/Date page............................................................................................................... 37

Advanced page............................................................................................................... 38

October 2019 Installing and Administering the Avaya H239 and H249 Phones 5

Comments on this document? [e-mail]

Contents

Trusted certificates page.................................................................................................. 39

Device certificates page................................................................................................... 39

Call logs tab.......................................................................................................................... 39

Function key tab.................................................................................................................... 40

Configuring the customizable function keys....................................................................... 40

Function key subtypes..................................................................................................... 40

Chapter 5: Phone settings configuration and management............................................... 42

Configuring automatic phone provisioning............................................................................... 42

Configuring automatic provisioning for phone display background image and icons.................... 44

Accessing the web portal....................................................................................................... 45

Configuring the phone using the DHCP or static provisioning server.......................................... 46

Configuring phone provisioning by using Plug and Play............................................................ 47

Managing phone reboots....................................................................................................... 48

Chapter 6: Avaya H249 phone screen customization......................................................... 49

Screen navigation.................................................................................................................. 49

Obtaining a screen capture for the H249 phone....................................................................... 49

Modifying the screen picture................................................................................................... 50

Modifying display icons.......................................................................................................... 50

Modifying the logo................................................................................................................. 51

Deleting a picture.................................................................................................................. 52

Adding a greeting on the display screen.................................................................................. 52

Adding the hotel address on the display screen....................................................................... 52

Configuring function keys....................................................................................................... 53

Chapter 7: Troubleshooting................................................................................................... 55

Device does not start up........................................................................................................ 55

Device registration fails.......................................................................................................... 55

Audio issues with the handset................................................................................................ 56

Choppy audio on speaker phone............................................................................................ 56

Phone stops responding........................................................................................................ 56

Greeting Words parameter in the configuration file causes the web administration portal to get

stuck and the H249 phone to reboot....................................................................................... 57

The hotline feature does not work when the H249 phone is in screen saver mode...................... 57

Cannot receive incoming calls after failover occurs.................................................................. 57

Chapter 8: Resources............................................................................................................. 59

Documentation...................................................................................................................... 59

Finding documents on the Avaya Support website............................................................. 59

Support................................................................................................................................ 60

Using the Avaya InSite Knowledge Base........................................................................... 60

October 2019 Installing and Administering the Avaya H239 and H249 Phones 6

Comments on this document? [e-mail]

Chapter 1: Introduction

Purpose

This document provides procedures for installing, configuring, administering, and troubleshooting
the Avaya H239 and H249 phones. This document is primarily intended for implementation
engineers and administrators.

Change history

This section describes the key changes since the first issue of this document. This section is not
included in new documents that have not been updated since the first issue.

Issue Date Summary of changes

Issue 1 April 2018 First issue of this document for the initial release.

Table continues…

October 2019 Installing and Administering the Avaya H239 and H249 Phones 7

Comments on this document? [e-mail]

Introduction

Issue Date Summary of changes

Issue 2 September 2018 • Updated Checking IP address information on page 13.

• Updated Configuring the phone using the DHCP or static

provisioning server on page 46.

• Updated Configuring automatic phone provisioning on page 42.

• Added Avaya Aura configuration for failover on page 13.

• Updated SIP page on page 22.

• Minor rephrasing in Features page on page 32.

• Updated Audio page on page 35.

• Updated Advanced page on page 38.

• Added a note about the H249 screen display in Configuring the

customizable function keys on page 40.

• Added Greeting Words parameter in the configuration file causes

the web administration portal to get stuck and the H249 phone to
reboot on page 57.

• Added The hotline feature does not work when the H249 phone is

in screen saver mode on page 57.

• Added Cannot receive incoming calls after failover occurs on
page 57.

Issue 3 October 2019 • Added Dimensions on page 10.

• Updated Checking IP address information on page 13.

• Moved Web portal navigation on page 15 to a separate chapter.

• Updated Configurations page on page 17.

• Added Enabling watch dog on page 18.

• Added Enabling syslog on page 18.

• Added Service port page on page 19.

• Updated Features page on page 32.

• Added Configuring alert info ring settings on page 36.

• Added Device certificates page on page 39.

• Updated Configuring automatic phone provisioning on page 42.

• Added Configuring automatic provisioning for phone display

background image and icons on page 44.

• Added Configuring phone provisioning by using Plug and Play on
page 47.

• Added Managing phone reboots on page 48.

• Added Avaya H249 phone screen customization on page 49.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 8

Comments on this document? [e-mail]

Chapter 2: Overview

The Avaya H239 and H249 phones are SIP-based phones, intended to be used in hotels. The
phones support a variety of telephony operations and also include six customizable keys that can be
configured by an administrator. These customizable keys are typically used to access common hotel
services, such as reception, cleaning, and so on. The phones also include a USB port that you can
use to charge a mobile phone.

The main difference between these phones is that the H249 phone has a 3.5–inch color screen, but
the H239 does not have a screen. The H239 phone includes a customizable faceplate with
information, such as dialing rules.

Safety guidelines

Ensure that you are familiar with the following safety guidelines:

• Be aware of the hazards involved with electrical circuitry and be familiar with standard
practices for preventing accidents.

• Use the external power supply that is included in the package. Using another power supply
might cause damage to the phone or affect its reliability.

• Before using the external power supply, check the power voltage to ensure it is compatible.

• Ensure that the power cord or plug is not damaged.

• Do not drop, knock, or shake the phone. Rough handling can break internal circuit boards.

• The phone is designed for indoor use only and it should not be exposed to direct sunlight.

• Do not put the phone on carpets or cushions.

• Avoid exposing the phone to high temperatures, low temperatures below 0°C (32°F), or high
humidity.

• Avoid wetting the device with any liquid.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.
Wipe it with a soft cloth that is slightly dampened with water and a mild soap solution.

• Do not attempt to open the device. Non-expert handling of the device can cause a fire,
electric shock, or breakdown.

• During a thunderstorm, do not touch the power plug. Lightning can cause electric shocks.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 9

Comments on this document? [e-mail]

Overview

Dimensions

The following table shows the dimensions of the Avaya H239 and H249 phones.

Parameter Dimension

Length 213 mm

Width 170 mm

Height 130 mm

October 2019 Installing and Administering the Avaya H239 and H249 Phones 10

Comments on this document? [e-mail]

Chapter 3: Initial setup and connectivity

Power supply connectivity

You can connect the Avaya H239 and H249 phones to one or both of the following power supplies:

• External power adapter.

• 802.3af Class 2 Power over Ethernet (PoE) switch.

With a PoE switch, you can power the phone through a single Ethernet cable, which is also used
for data transmission. If you attach an Uninterruptible Power Supply (UPS) to the PoE switch, the
phone can continue working during a power outage.

If you do not have the equipment for a PoE connection, you can use the external power adapter
that is supplied with the phone.

If the phone is connected to both the power adapter and a PoE switch, then the power adapter
connection takes priority. The connection will switch to PoE if a power failure occurs.

Device connections

You must connect the power adapter, network, PC, and handset to the corresponding ports as
described in the image below:

October 2019 Installing and Administering the Avaya H239 and H249 Phones 11

Comments on this document? [e-mail]

Initial setup and connectivity

You can also use a USB port as described in the image below to charge a mobile phone.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 12

Comments on this document? [e-mail]

IP address configuration

IP address configuration

By default, the phone will obtain its IP address from the DHCP server after the line is connected.

Other methods of configuring the IP address are:

• Static IP configuration: This option allows users to manually configure parameters, including
the IP address, subnet mask, default gateway, and DNS servers. This method can be used in
an office environment or by power users.

• Point-to-Point Protocol over Ethernet (PPPoE): You can use this option if you connect the
device to a broadband modem or router. To establish the PPPoE connection, configure the
username and password provided by the service provider

Checking IP address information

About this task

Use this procedure to check the IP address settings.

Procedure

On H239 and H249 phone do one of the following: .

• Pick up the handset or press Speaker, press and hold # for approximately three seconds to

hear information about the IP address.

• Pick up the handset or press Speaker, dial #*111 to hear information about the IP address.

• On H249 phone, press and hold # for approximately three seconds to display IP address on the
phone screen.

Avaya Aura® configuration for failover

About this task

Failover occurs when the primary server goes down and the phone registers to the secondary
Session Manager. If you end an active call after failover occurs, the line on Communication
Manager might remain busy. If this occurs, you will not be able to receive incoming calls. Use this
procedure to modify the configuration on Avaya Aura® to prevent this issue from happening.

Procedure

Do one of the following:

• Increase the number of lines in the profile configuration on System Manager.

By default, the profile has three lines configured for the extension. Increase it to five lines or
more.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 13

Comments on this document? [e-mail]

Initial setup and connectivity

Tip:

Increase the number by two lines at a time. For example, if you have three lines, you can
increase to five, and if you have five lines, you can increase to seven.

For more information about endpoint configuration on System Manager, see Administering
Avaya Aura® System Manager.

• Modify the Communication Manager configuration to allow the phone to receive a call on the
last available line if the first two are busy.

For more information, see Administering Avaya Aura® Communication Manager.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 14

Comments on this document? [e-mail]

Chapter 4: Web portal navigation

This chapter describes the options available on the web portal. Initial configuration that you can
perform using the web portal is described in the previous chapter. You can also use the web portal
to manage other phone settings or to restore the phone to its factory default settings.

Accessing the web portal

About this task

Use this procedure to log in to the web portal to manage phone settings.

Before you begin

• The phone and the computer you are using to access the web portal must be connected to
the same LAN.

• Obtain the IP address for the phone.

Procedure

1. In your browser, enter https://<IP address of the phone> or http://<IP
address of the phone> and press Enter.

HTTPS is selected by default.

2. On the Login page, do the following:

• In the User field, type admin.

• In the Password field, type admin.

• In the Language field, select the appropriate language.

3. Click Logon.

Important:

Change the password after logging in for the first time.

Related links

Guidelines for changing passwords on page 16

October 2019 Installing and Administering the Avaya H239 and H249 Phones 15

Comments on this document? [e-mail]

Web portal navigation

System tab

The following sections describe the options that you can access from the System tab.

Information page

To access this page, click the System tab and then click Information. This page displays the
following types of information:

• Device model.

• Hardware version.

• Software version.

• Up time or running time details, including the last up time.

• Memory information.

• Network mode.

• MAC address.

• IP address.

• Subnet mask.

• Default gateway.

• SIP accounts and SIP account status.

Account page

To access this page, click the System tab and then click Account.

From this page, you can manage user accounts, assign privileges, and change the web portal
password.

The user account is used to access the web portal.

There are two types of user privileges: Administrators and Users. The Users privilege provides
limited access and does not enable you to modify all settings. Administrators have full access to
the web portal and they can also manage user accounts.

Guidelines for changing passwords

For security reasons, Avaya recommends that you update your password from time to time. You
should also change your password after logging in to the web portal for the first time.

You can use the Account page on the System tab to modify the password. The following are
guidelines for creating passwords:

• The minimum password length is 8 characters by default.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 16

Comments on this document? [e-mail]

• You can use the following character types:

- Lowercase letters.

- Capital letters.

- Numeric characters.

- Non-alphanumeric special characters, such as !, @, #, $, %, ^, &, *, (, ), -, +.

• Avoid creating a password that is the same as previous passwords.

• Do not use repeated or sequential characters. You can enable or disable this setting.
Examples of repeated or sequential characters are 12345678, abcdefgh, or bbbbbbbb.

Configurations page

To access this page, click the System tab and then click Configurations.

As an administrator, you can use this page to import or export the device configuration file and
reset the device to its factory default settings. By default, the phone reboots every time the
configuration file is updated. To change this default setting, see Managing phone reboots on
page 48.

System tab

Restoring factory default settings

About this task

Use this procedure to restore the device to its original factory settings. When you perform this
procedure, all user settings and data will be removed and cannot be recovered.

Procedure

1. On the web portal, navigate to System > Configurations > Reset to factory defaults.

2. (Optional) Select the Clear ETC File check box.

3. (Optional) Select the Clear Call Records check box.

4. Click Reset and then click OK to confirm.

Upgrade page

To access this page, click the System tab and then click Upgrade.

From this page, you can configure settings for upgrades. You can also manually upgrade firmware
by navigating to the latest firmware file and then click Upgrade.

You should upgrade software for the Avaya H239 and H249 phones to keep the devices up-to­date, to gain access to new features, and to enhance stability and security.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 17

Comments on this document? [e-mail]

Web portal navigation

You can configure manual or automatic provisioning for the phones. For more information, see

Configuring the phone using the DHCP or static provisioning server on page 46 and Configuring
automatic phone provisioning on page 42.

Auto provision page

To access this page, click the System tab and then click Auto Provision.

From this page, you can deploy and manage the devices in bulk. You can also use this page to
define the method to use for obtaining the configuration file, as described in

phone provisioning on page 42.

Configuring automatic

Tools page

To access this page, click the System tab and then click Tools. From this page, you can set up
settings to identify issues at troubleshooting, and reboot the phone.

Enabling syslog

About this task

Use this procedure to enable syslog. Enabling syslog for the phone sents syslog message to the
syslog server. Syslog is used for system management, security auditing, general analysis, and
debugging messages.

Procedure

1. On the web portal, navigate to System > Tools > Syslog.

2. Select the Enable Syslog checkbox.

3. In Server Address field, enter the server IP address.

4. In Server Port field, enter the port number.

5. From APP Log Level drop down, select the appropriate option.

6. From SIP Log Level drop down, select the appropriate option.

7. Click Apply.

Enabling watch dog

About this task

Use this procedure to automatically restart due to unrecoverable software errors. By default, this
option is enabled.

Procedure

1. On the web portal, navigate to System > Tools > Syslog.

2. Select the Enable Watch Dog checkbox.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 18

Comments on this document? [e-mail]

3. Click Apply.

Capturing network packets

About this task

Use this procedure to capture network packet dumps to assist with troubleshooting.

Procedure

1. On the web portal, navigate to System > Tools > Network Packets Capture.

2. Click Start.

3. In the pop-up message click Save to save the capture file.

4. Perform any operation and click Stop when the operation finishes.

The network packets of the device during the period are dumped to the saved file. You can
examine the packets with a packet analyzer or send it to support.

Network tab

Network tab

The following sections describe the options that you can access from the Network tab.

Basic page

To access this page, click the Network tab and then click Basic.

This page displays network status information, including the IP address, subnet mask, default
gateway, and MAC address.

From this page, you can configure network settings.

Service port page

To access this page, click the Network tab and then click Service Port.

From this page, you can configure service port settings, such as the web server type, HTTP port,
HTTPS port, RTP port range, and RTP port quantity.

Advanced page

To access this page, click the Network tab and then click Advanced.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 19

Comments on this document? [e-mail]