Avaya H239, H249 Installing And Administering

Installing and Administering the Avaya
H239 and H249 Phones

Release 1.0

Issue 3

October 2019

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T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;
additional patent applications are pending

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associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
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If You suspect that You are being victimized by Toll Fraud and You
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Regulatory Statements

Australia Statements

Handset Magnets Statement:

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

Industry Canada (IC) Statements

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformeà la norme
NMB-003 du Canada.

This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación
no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

U.S. Federal Communications Commission (FCC) Statements

Class B Part 15 Statement

For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 4655 Great America Parkway,

Santa Clara, CA 95054–1233 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

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Contents

Chapter 1: Introduction............................................................................................................ 7

Purpose.................................................................................................................................. 7

Change history........................................................................................................................ 7

Chapter 2: Overview................................................................................................................. 9

Safety guidelines..................................................................................................................... 9

Dimensions........................................................................................................................... 10

Chapter 3: Initial setup and connectivity.............................................................................. 11

Power supply connectivity...................................................................................................... 11

Device connections................................................................................................................ 11

IP address configuration........................................................................................................ 13

Checking IP address information...................................................................................... 13

Avaya Aura® configuration for failover..................................................................................... 13

Chapter 4: Web portal navigation.......................................................................................... 15

Accessing the web portal....................................................................................................... 15

System tab........................................................................................................................... 16

Information page............................................................................................................. 16

Account page.................................................................................................................. 16

Configurations page........................................................................................................ 17

Restoring factory default settings...................................................................................... 17

Upgrade page................................................................................................................. 17

Auto provision page......................................................................................................... 18

Tools page...................................................................................................................... 18

Network tab.......................................................................................................................... 19

Basic page...................................................................................................................... 19

Service port page............................................................................................................ 19

Advanced page............................................................................................................... 19

VPN page....................................................................................................................... 20

Line tab................................................................................................................................ 22

SIP page........................................................................................................................ 22

Dial plan page................................................................................................................. 27

Basic settings page......................................................................................................... 30

SIP Hotspot page............................................................................................................ 31

Configuring the SIP hotspot server and phone client.......................................................... 31

Phone settings tab................................................................................................................. 32

Features page................................................................................................................. 32

Audio page..................................................................................................................... 35

MCAST page.................................................................................................................. 36

Time/Date page............................................................................................................... 37

Advanced page............................................................................................................... 38

October 2019 Installing and Administering the Avaya H239 and H249 Phones 5

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Contents

Trusted certificates page.................................................................................................. 39

Device certificates page................................................................................................... 39

Call logs tab.......................................................................................................................... 39

Function key tab.................................................................................................................... 40

Configuring the customizable function keys....................................................................... 40

Function key subtypes..................................................................................................... 40

Chapter 5: Phone settings configuration and management............................................... 42

Configuring automatic phone provisioning............................................................................... 42

Configuring automatic provisioning for phone display background image and icons.................... 44

Accessing the web portal....................................................................................................... 45

Configuring the phone using the DHCP or static provisioning server.......................................... 46

Configuring phone provisioning by using Plug and Play............................................................ 47

Managing phone reboots....................................................................................................... 48

Chapter 6: Avaya H249 phone screen customization......................................................... 49

Screen navigation.................................................................................................................. 49

Obtaining a screen capture for the H249 phone....................................................................... 49

Modifying the screen picture................................................................................................... 50

Modifying display icons.......................................................................................................... 50

Modifying the logo................................................................................................................. 51

Deleting a picture.................................................................................................................. 52

Adding a greeting on the display screen.................................................................................. 52

Adding the hotel address on the display screen....................................................................... 52

Configuring function keys....................................................................................................... 53

Chapter 7: Troubleshooting................................................................................................... 55

Device does not start up........................................................................................................ 55

Device registration fails.......................................................................................................... 55

Audio issues with the handset................................................................................................ 56

Choppy audio on speaker phone............................................................................................ 56

Phone stops responding........................................................................................................ 56

Greeting Words parameter in the configuration file causes the web administration portal to get

stuck and the H249 phone to reboot....................................................................................... 57

The hotline feature does not work when the H249 phone is in screen saver mode...................... 57

Cannot receive incoming calls after failover occurs.................................................................. 57

Chapter 8: Resources............................................................................................................. 59

Documentation...................................................................................................................... 59

Finding documents on the Avaya Support website............................................................. 59

Support................................................................................................................................ 60

Using the Avaya InSite Knowledge Base........................................................................... 60

October 2019 Installing and Administering the Avaya H239 and H249 Phones 6

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Chapter 1: Introduction

Purpose

This document provides procedures for installing, configuring, administering, and troubleshooting
the Avaya H239 and H249 phones. This document is primarily intended for implementation
engineers and administrators.

Change history

This section describes the key changes since the first issue of this document. This section is not
included in new documents that have not been updated since the first issue.

Issue Date Summary of changes

Issue 1 April 2018 First issue of this document for the initial release.

Table continues…

October 2019 Installing and Administering the Avaya H239 and H249 Phones 7

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Introduction

Issue Date Summary of changes

Issue 2 September 2018 • Updated Checking IP address information on page 13.

• Updated Configuring the phone using the DHCP or static

provisioning server on page 46.

• Updated Configuring automatic phone provisioning on page 42.

• Added Avaya Aura configuration for failover on page 13.

• Updated SIP page on page 22.

• Minor rephrasing in Features page on page 32.

• Updated Audio page on page 35.

• Updated Advanced page on page 38.

• Added a note about the H249 screen display in Configuring the

customizable function keys on page 40.

• Added Greeting Words parameter in the configuration file causes

the web administration portal to get stuck and the H249 phone to
reboot on page 57.

• Added The hotline feature does not work when the H249 phone is

in screen saver mode on page 57.

• Added Cannot receive incoming calls after failover occurs on
page 57.

Issue 3 October 2019 • Added Dimensions on page 10.

• Updated Checking IP address information on page 13.

• Moved Web portal navigation on page 15 to a separate chapter.

• Updated Configurations page on page 17.

• Added Enabling watch dog on page 18.

• Added Enabling syslog on page 18.

• Added Service port page on page 19.

• Updated Features page on page 32.

• Added Configuring alert info ring settings on page 36.

• Added Device certificates page on page 39.

• Updated Configuring automatic phone provisioning on page 42.

• Added Configuring automatic provisioning for phone display

background image and icons on page 44.

• Added Configuring phone provisioning by using Plug and Play on
page 47.

• Added Managing phone reboots on page 48.

• Added Avaya H249 phone screen customization on page 49.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 8

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Chapter 2: Overview

The Avaya H239 and H249 phones are SIP-based phones, intended to be used in hotels. The
phones support a variety of telephony operations and also include six customizable keys that can be
configured by an administrator. These customizable keys are typically used to access common hotel
services, such as reception, cleaning, and so on. The phones also include a USB port that you can
use to charge a mobile phone.

The main difference between these phones is that the H249 phone has a 3.5–inch color screen, but
the H239 does not have a screen. The H239 phone includes a customizable faceplate with
information, such as dialing rules.

Safety guidelines

Ensure that you are familiar with the following safety guidelines:

• Be aware of the hazards involved with electrical circuitry and be familiar with standard
practices for preventing accidents.

• Use the external power supply that is included in the package. Using another power supply
might cause damage to the phone or affect its reliability.

• Before using the external power supply, check the power voltage to ensure it is compatible.

• Ensure that the power cord or plug is not damaged.

• Do not drop, knock, or shake the phone. Rough handling can break internal circuit boards.

• The phone is designed for indoor use only and it should not be exposed to direct sunlight.

• Do not put the phone on carpets or cushions.

• Avoid exposing the phone to high temperatures, low temperatures below 0°C (32°F), or high
humidity.

• Avoid wetting the device with any liquid.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.
Wipe it with a soft cloth that is slightly dampened with water and a mild soap solution.

• Do not attempt to open the device. Non-expert handling of the device can cause a fire,
electric shock, or breakdown.

• During a thunderstorm, do not touch the power plug. Lightning can cause electric shocks.

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Overview

Dimensions

The following table shows the dimensions of the Avaya H239 and H249 phones.

Parameter Dimension

Length 213 mm

Width 170 mm

Height 130 mm

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Chapter 3: Initial setup and connectivity

Power supply connectivity

You can connect the Avaya H239 and H249 phones to one or both of the following power supplies:

• External power adapter.

• 802.3af Class 2 Power over Ethernet (PoE) switch.

With a PoE switch, you can power the phone through a single Ethernet cable, which is also used
for data transmission. If you attach an Uninterruptible Power Supply (UPS) to the PoE switch, the
phone can continue working during a power outage.

If you do not have the equipment for a PoE connection, you can use the external power adapter
that is supplied with the phone.

If the phone is connected to both the power adapter and a PoE switch, then the power adapter
connection takes priority. The connection will switch to PoE if a power failure occurs.

Device connections

You must connect the power adapter, network, PC, and handset to the corresponding ports as
described in the image below:

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Initial setup and connectivity

You can also use a USB port as described in the image below to charge a mobile phone.

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IP address configuration

IP address configuration

By default, the phone will obtain its IP address from the DHCP server after the line is connected.

Other methods of configuring the IP address are:

• Static IP configuration: This option allows users to manually configure parameters, including
the IP address, subnet mask, default gateway, and DNS servers. This method can be used in
an office environment or by power users.

• Point-to-Point Protocol over Ethernet (PPPoE): You can use this option if you connect the
device to a broadband modem or router. To establish the PPPoE connection, configure the
username and password provided by the service provider

Checking IP address information

About this task

Use this procedure to check the IP address settings.

Procedure

On H239 and H249 phone do one of the following: .

• Pick up the handset or press Speaker, press and hold # for approximately three seconds to

hear information about the IP address.

• Pick up the handset or press Speaker, dial #*111 to hear information about the IP address.

• On H249 phone, press and hold # for approximately three seconds to display IP address on the
phone screen.

Avaya Aura® configuration for failover

About this task

Failover occurs when the primary server goes down and the phone registers to the secondary
Session Manager. If you end an active call after failover occurs, the line on Communication
Manager might remain busy. If this occurs, you will not be able to receive incoming calls. Use this
procedure to modify the configuration on Avaya Aura® to prevent this issue from happening.

Procedure

Do one of the following:

• Increase the number of lines in the profile configuration on System Manager.

By default, the profile has three lines configured for the extension. Increase it to five lines or
more.

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Initial setup and connectivity

Tip:

Increase the number by two lines at a time. For example, if you have three lines, you can
increase to five, and if you have five lines, you can increase to seven.

For more information about endpoint configuration on System Manager, see Administering
Avaya Aura® System Manager.

• Modify the Communication Manager configuration to allow the phone to receive a call on the
last available line if the first two are busy.

For more information, see Administering Avaya Aura® Communication Manager.

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Chapter 4: Web portal navigation

This chapter describes the options available on the web portal. Initial configuration that you can
perform using the web portal is described in the previous chapter. You can also use the web portal
to manage other phone settings or to restore the phone to its factory default settings.

Accessing the web portal

About this task

Use this procedure to log in to the web portal to manage phone settings.

Before you begin

• The phone and the computer you are using to access the web portal must be connected to
the same LAN.

• Obtain the IP address for the phone.

Procedure

1. In your browser, enter https://<IP address of the phone> or http://<IP
address of the phone> and press Enter.

HTTPS is selected by default.

2. On the Login page, do the following:

• In the User field, type admin.

• In the Password field, type admin.

• In the Language field, select the appropriate language.

3. Click Logon.

Important:

Change the password after logging in for the first time.

Related links

Guidelines for changing passwords on page 16

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Web portal navigation

System tab

The following sections describe the options that you can access from the System tab.

Information page

To access this page, click the System tab and then click Information. This page displays the
following types of information:

• Device model.

• Hardware version.

• Software version.

• Up time or running time details, including the last up time.

• Memory information.

• Network mode.

• MAC address.

• IP address.

• Subnet mask.

• Default gateway.

• SIP accounts and SIP account status.

Account page

To access this page, click the System tab and then click Account.

From this page, you can manage user accounts, assign privileges, and change the web portal
password.

The user account is used to access the web portal.

There are two types of user privileges: Administrators and Users. The Users privilege provides
limited access and does not enable you to modify all settings. Administrators have full access to
the web portal and they can also manage user accounts.

Guidelines for changing passwords

For security reasons, Avaya recommends that you update your password from time to time. You
should also change your password after logging in to the web portal for the first time.

You can use the Account page on the System tab to modify the password. The following are
guidelines for creating passwords:

• The minimum password length is 8 characters by default.

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• You can use the following character types:

- Lowercase letters.

- Capital letters.

- Numeric characters.

- Non-alphanumeric special characters, such as !, @, #, $, %, ^, &, *, (, ), -, +.

• Avoid creating a password that is the same as previous passwords.

• Do not use repeated or sequential characters. You can enable or disable this setting.
Examples of repeated or sequential characters are 12345678, abcdefgh, or bbbbbbbb.

Configurations page

To access this page, click the System tab and then click Configurations.

As an administrator, you can use this page to import or export the device configuration file and
reset the device to its factory default settings. By default, the phone reboots every time the
configuration file is updated. To change this default setting, see Managing phone reboots on
page 48.

System tab

Restoring factory default settings

About this task

Use this procedure to restore the device to its original factory settings. When you perform this
procedure, all user settings and data will be removed and cannot be recovered.

Procedure

1. On the web portal, navigate to System > Configurations > Reset to factory defaults.

2. (Optional) Select the Clear ETC File check box.

3. (Optional) Select the Clear Call Records check box.

4. Click Reset and then click OK to confirm.

Upgrade page

To access this page, click the System tab and then click Upgrade.

From this page, you can configure settings for upgrades. You can also manually upgrade firmware
by navigating to the latest firmware file and then click Upgrade.

You should upgrade software for the Avaya H239 and H249 phones to keep the devices up-to­date, to gain access to new features, and to enhance stability and security.

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Web portal navigation

You can configure manual or automatic provisioning for the phones. For more information, see

Configuring the phone using the DHCP or static provisioning server on page 46 and Configuring
automatic phone provisioning on page 42.

Auto provision page

To access this page, click the System tab and then click Auto Provision.

From this page, you can deploy and manage the devices in bulk. You can also use this page to
define the method to use for obtaining the configuration file, as described in

phone provisioning on page 42.

Configuring automatic

Tools page

To access this page, click the System tab and then click Tools. From this page, you can set up
settings to identify issues at troubleshooting, and reboot the phone.

Enabling syslog

About this task

Use this procedure to enable syslog. Enabling syslog for the phone sents syslog message to the
syslog server. Syslog is used for system management, security auditing, general analysis, and
debugging messages.

Procedure

1. On the web portal, navigate to System > Tools > Syslog.

2. Select the Enable Syslog checkbox.

3. In Server Address field, enter the server IP address.

4. In Server Port field, enter the port number.

5. From APP Log Level drop down, select the appropriate option.

6. From SIP Log Level drop down, select the appropriate option.

7. Click Apply.

Enabling watch dog

About this task

Use this procedure to automatically restart due to unrecoverable software errors. By default, this
option is enabled.

Procedure

1. On the web portal, navigate to System > Tools > Syslog.

2. Select the Enable Watch Dog checkbox.

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3. Click Apply.

Capturing network packets

About this task

Use this procedure to capture network packet dumps to assist with troubleshooting.

Procedure

1. On the web portal, navigate to System > Tools > Network Packets Capture.

2. Click Start.

3. In the pop-up message click Save to save the capture file.

4. Perform any operation and click Stop when the operation finishes.

The network packets of the device during the period are dumped to the saved file. You can
examine the packets with a packet analyzer or send it to support.

Network tab

Network tab

The following sections describe the options that you can access from the Network tab.

Basic page

To access this page, click the Network tab and then click Basic.

This page displays network status information, including the IP address, subnet mask, default
gateway, and MAC address.

From this page, you can configure network settings.

Service port page

To access this page, click the Network tab and then click Service Port.

From this page, you can configure service port settings, such as the web server type, HTTP port,
HTTPS port, RTP port range, and RTP port quantity.

Advanced page

To access this page, click the Network tab and then click Advanced.

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Web portal navigation

From this page, you can configure the following advanced settings:

• Link Layer Discovery Protocol (LLDP) settings.

• Address Resolution Protocol (ARP) cache life.

• VLAN settings.

• LAN port VLAN settings.

• Quality of Service (QoS) settings.

• 802.1X settings.

• HTTPS Certification File.

Using DHCP when VLAN is enabled

About this task

To get DHCP, after enabling VLAN, the switch port that uses VLAN must be in trunk mode.

Procedure

1. Use the switch port IP address to access the VLAN interface.

2. From the VLAN tab, set Tagging to tagAll(trunk).

VPN page

To access this page, click the Network tab and then click VPN. From this page, you can configure
a Virtual Private Network (VPN) connection and view information about the VPN status.

VPN connections

With VPN, the device can create a tunneling connection to a server and become part of the
server’s network. The network transmission of the device can be routed through the VPN server.
In certain cases, a VPN connection might need to be established before activating a line
registration.

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The Avaya H239 and H249 phones support two VPN modes: Layer 2 Transportation Protocol
(L2TP) and OpenVPN.

When the VPN connection is established, the VPN IP address is displayed with the VPN status.

There might be a delay in establishing the connection. If this occurs, you can refresh the page to
update the status.

Once the VPN is configured, the device will try to connect to the VPN automatically every time the
device boots up until disabled. If the VPN connection is not established immediately, you can
reboot the device and check if the VPN connection established after reboot.

Establishing an L2TP connection

About this task

Use this procedure to establish an L2TP connection.

Note:

The Avaya H239 and H249 phones only support non-encrypted basis authentication and non­encrypted data tunneling. If you need data encryption, use an OpenVPN connection instead.

Procedure

Network tab

1. Navigate to Network > VPN

2. In VPN Mode, select the Enable VPN check box.

3. Select the L2TP check box.

4. In Layer 2 Tunneling Protocol (L2TP), type the L2TP server address, and the

authentication user name and password.

5. Click Apply.

Result

The device connects to the L2TP server.

Establishing an Open VPN connection

About this task

Use this procedure to establish an Open VPN connection.

Procedure

1. Obtain the authentication and configuration files from the OpenVPN hosting provider and
name them as follows:

• OpenVPN configuration file: client.ovpn.

• CA root certification: ca.crt.

• Client certification: client.crt.

• Client key: client.key.

2. Navigate to Network > VPN

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Web portal navigation

3. In OpenVPN Files, click Upload to upload the authentication and configuration files.

4. In VPN Mode, select the Enable VPN check box.

5. Select the Open VPN check box.

6. Click Apply.

Line tab

The following sections describe the options that you can access from the Line tab.

SIP page

To access this page, click the Line tab and then click SIP.

The following table describes SIP parameters to be configured for the Avaya H239 and H249
phones:

Option Description Option Description

Basic settings

Line Status Current line status at

page loading. You must
refresh the page
manually to get the up to
date line status.

Username User name of the service

account.

Display Name Display name to be sent

in a call request.

Authentication Name Authentication name of

the service account.

Authentication
Password

Outbound Proxy Port Outbound proxy port. The default is 5060.

Authentication password
of the service account.

SIP Proxy Server
Address

SIP Proxy Server Port SIP proxy server port.

Backup Proxy Server
Address

Backup Proxy Server
Port

Outbound Proxy Add. IP or FQDN address of

IP address or FQDN of
the SIP proxy server.

The default is 5060.

IP address or FQDN of
the Backup proxy server

The port for the backup
proxy server.

outbound proxy server
provided by the service
provider.

Table continues…

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Line tab

Option Description Option Description

Activate Select this check box to

activate service for the

Realm SIP domain if requested

by the service provider.

line.

Note:

To register to SIP
though FQDN when
the SIP proxy
server address is
the same as the
FQDN address,
enter the full
domain in this field.
For example:

hcm.com

Codecs Settings Use this section to move codecs from Disabled

Codecs list to the Enabled Codecs list. If value are
missing in Codecs Settings page, the system will
automatically update values mentioned in the

Audio page.

Advanced Settings

Call Forward
Unconditional

Use this check box to
enable unconditional call
forward: all incoming
calls will be forwarded to
the number specified in

Enable Auto
Answering

Use this check box to
enable auto-answering:
incoming calls will be
answered automatically
after the delay time.

the next field.

Call Forward Number
for Unconditional

Number of unconditional
call forward

Auto Answering Delay Use this option to set the

delay for incoming calls
before the system
automatically answers it.

Call Forward on Busy Use this check box to

enable call forwarding
when the line is busy.
When the line is busy,
any incoming call is
forwarded to the number
specified in the next
field.

Note:

Subscribe For Voice
Message

Use this check box to
enable subscribing a
voice message waiting
notification. If enabled,
the device receives
notification from the
server if there is voice
message waiting on the
server.

To enable Call
Forward on Busy,
you need to disable
Call Waiting on the
Features page.

Table continues…

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Web portal navigation

Option Description Option Description

Call Forward Number
for Busy

Call Forward on No
Answer

Number for forwarding
calls when the line is
busy.

Use this check box to
forward calls when there
is no answer. When an
incoming call is not
answered within the

Voice Message
Number

Voice Message
Subscribe Period

The number for
retrieving voice
messages.

The interval for voice
message notification
subscriptions. You can
enter a value between

60 and 65535 seconds.
configured delay time,
the call is forwarded to
the number specified in
the next field.

Call Forward Number for No Answer Number for call forwarding when there is no answer.

Call Forward Delay for
No Answer

Delay time for
unanswered calls. After
this time elapses, the
call is forwarded.

Enable Hotline Use this check box to

enable hotline

configuration. The

device will call the

hotline number when the

handset is off-hook. You

can also enable speaker

phone or use a headset.

Hotline Delay Use this option to set the

delay in seconds for the

Hotline Number The hotline number to be

dialed.
hotline feature. If you set
this value to 0, the call to
the hotline number is
made immediately.

Note:

If you are using the
H249 phone and
screen saver mode
is enabled, you
cannot set the
hotline delay to 0.
In this case, the
hotline delay must
be from 1 to 9
seconds.

Enable DND Use this option to enable

the Do Not Disturb
status. When DND is
enabled, any incoming
calls to this line will be
rejected automatically.

Ring Type Select the ring tone type

for the line.

Table continues…

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Line tab

Option Description Option Description

Blocking Anonymous

Use this option to block incoming calls that do not have a caller ID.

Call

Use 182 Response for

Use this check box to set the Queued (182) response code for call waiting.

Call waiting

Anonymous Call
Standard

Use this option to set the
standard to be used for

Transfer Timeout Timeout of call transfer

process.
anonymous calls.

Dial Without
Registered

Use this check box to set
call out by a proxy
without registration.

Enable Long Contact Use this check box to

allow more parameters

in contact field per RFC

3840.

Click To Talk Use this check box to

enable making a call via
a link.

User Agent Use this option to set the

user agent. The default
is Model with Software
Version.

Use Quote in Display
Name

Use this check box to
add quote in display
name.

Enable Use Inactive
Hold

Enable Missed Call
Log

Response Single
Codec

Use this check box to

enable using inactive

hold for transfers.

Use this check box to

enable saving missed

calls into the call history

record.

Use this check box to

enable using a single

codec in response to an

incoming call request.

Use feature code When this setting is enabled, the features described

below will not be handled by the device but by the
server. To control enabling of the features, the
device sends feature code to the server by dialing
the number specified in each feature code field.

Enable DND Set the feature code to

dial to the server.

Enable Call Forward
Unconditional

Enable Call Forward on
Busy

Enable Call Forward on
No Answer

Enable Blocking
Anonymous Call

Enable Send
Anonymous

Set the feature code to
dial to the server.

Set the feature code to
dial to the server.

Set the feature code to
dial to the server.

Set the feature code to
dial to the server.

Set the feature code to
dial to the server.

Enable Call Waiting Set the feature code to

dial to the server.

DND disabled Set the feature code to

dial to the server.

Disable Call Forward
Unconditional

Disable Call Forward
on Busy

Disable Call Forward
on No Answer

Disable Blocking
Anonymous Call

Disable Send
Anonymous

Set the feature code to

dial to the server.

Set the feature code to

dial to the server.

Set the feature code to

dial to the server.

Set the feature code to

dial to the server.

Set the feature code to

dial to the server.

Disable Call Waiting Set the feature code to

dial to the server.

Table continues…

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Web portal navigation

Option Description Option Description

Specific Server Type Use this option to set the

Enable DNS SRV Use this check box to

line to collaborate with a
specific server type.

Registration Expiration Use this option to set the

Keep Alive Type Use this option to set the

SIP expiration interval

Use VPN Use this check box to

Keep Alive Interval Use this option to set the

enable using VPN
restrict routing.

Use STUN Use this check box to

Sync Clock Time Use this check box to

enable using STUN for
NAT traversal.

Convert URI Use this check box to

Enable Session Timer Use this check box to

enable converting non­digit and alphabet
characters to %hh hex
code.

DTMF Type Use this option to set the

Session Timeout Use this option to set the

DTMF type to be used
for the line.

DTMF SIP INFO Mode Use this option to set the

Enable Rport Use this check box to

SIP INFO mode to send
‘*’ and ‘#’ or ‘10’ and ‘11’.

Transportation
Protocol

Use this option to set the
line to use TCP or UDP

Enable PRACK Use this check box to

for SIP transmission.

SIP Version Use this option to set the

Keep Authentication Use this check box to

SIP version.

Caller ID Header Use this option to set the

Auto TCP Use this check box to

caller ID header.

enable using DNS SRV,

which resolves the

FQDN in the proxy

server to a service list.

line to use dummy UDP

or SIP OPTION packets

to keep the NAT pinhole

opened.

keep alive packet

transmission interval.

enable time

synchronization with the

server.

enable call ending by

session timer

refreshment. The call

session is ended if there

is no new session timer

event update received

after the timeout period.

session timer timeout

period.

enable adding Rport in

SIP headers.

enable supporting

PRACK SIP messages.

enable keeping the

authentication

parameters from before.

enable using the TCP

protocol to guarantee

usability of transport for

SIP messages above

1,500 bytes.

Table continues…

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Option Description Option Description

Enable Strict Proxy Use this check box to

enable using strict
routing. When the phone
receives packets from
the server, it uses the
source IP address, not
the via address.

Enable user=phone Use this check box to

enable user=phone in
SIP messages.

Enable SCA Use this check box to enable Shared Call Appearance (SCA).

RTP Encryption Use this check box to

enable RTP encryption.
The RTP transmission
will be encrypted.

TLS Version Use this option to select the appropriate TLS

Enable Feature Sync Use this check box to

enable feature

synchronization with the

server.

Enable GRUU Use this check box to

enable the Globally

Routable User-Agent

URI (GRUU).

RTP Encryption Key Use this option to set the

pass phrase for RTP

encryption.

version. Supported versions are TLS 1.0, 1.1, and

1.2.

Line tab

Dial plan page

To access this page, click the Line tab and then click Dial Plan.

The Avaya H239 and H249 phones support the following dialing modes:

Option

Basic Settings

Press # to invoke dialing Use this check box to enable dialing the desired

Dial Fixed Length Use this option to configure the fixed length to dial

Send after Use this option to specify the time after which the

Press # to Do Blind Transfer Use this check box to enable the blind transfer

Blind Transfer on Onhook Use this check box to enable the blind transfer

Description

number ending with # .

out.

number is sent to the server.

onhook option: Press # after entering the target
number for the transfer. The phone transfers the call
to the remote party.

onhook option: Hang up after entering the target
number for the transfer. The phone transfers the call
to the remote party.

Table continues…

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Web portal navigation

Option Description

Attended Transfer on Onhook Use this check box to enable the attended transfer

onhook option: Hang up after the remote party
answers. The phone transfers the call to the remote
party.

From this page, you can also create rules to make dialing easier. The following table describes the
fields you can configure to create dialing rules. All of these fields, except Number, are optional.

Field Description

Dial Plan Table

Add Enter the dial plan table name.

Delete Select the table you want to delete.

Add Dial Peer

Number There are two types of matching: Full matching and prefix

matching. With full matching, the entire phone number is
entered and then mapped according to the dial peer rules.
With prefix matching, only part of the number is entered
followed by T. The mapping will then take place whenever
these digits are dialed. The prefix mode supports a maximum
of 30 digits.

Note:

Two different special characters are used:

• x -- Matches any single digit that is dialed.

• [ ] -- Specifies a range of numbers to be matched. It
may be a range, a list of ranges separated by commas
or a list of digits.

Destination Destination IP address.

Port Signal port. The default is 5060 for SIP.

Alias The text to be added, replaced, or deleted.

There are four types of aliases:

• all: xxx – xxx will replace the phone number.

• add: xxx – xxx will be dialed before any phone number.

• del –The characters will be deleted from the phone number.

• rep: xxx – xxx will be substituted for the specified
characters.

Suffix Characters to be added at the end of the phone number.

Deleted Length The number of characters to be deleted. For example, if this is

set to 3, the phone will delete the first 3 digits of the phone
number.

The following examples show know how to use different aliases.

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Line tab

Example 1: Global substitution

This configuration is used for speed dialing. Configure the dial peer settings as follows:

Field Value

Number

Destination

Port

Alias

Suffix

Deleted Length

32

all:833333

With this configuration, when you dial 32, the dialed number will be replaced by 833333. However,
if you dial 322, the device sends 322 rather than 8333332. The replacement rules should be
matched globally.

Example 2: Local substitution

To dial a long distance call to Beijing requires dialing area code 010 before the local phone
number. Using this feature, 1 can be substituted for 010. Configure the dial peer settings as
follows:

Field

Number

Destination

Port

Alias

Suffix

Deleted Length

Value

1T

rep:010

1

With this configuration, you can dial 162213123 instead of 01062213123.

Example 3: Adding prefixes

If the dialed number starts with the fixed prefix number, the phone sends out your dialed phone
number adding prefix number automatically. Configure the dial peer settings as follows:

Field

Number

Destination

Port

Alias

Suffix

Deleted Length

Value

9T

add:007

With this configuration, when you dial 9312, the device sends 0079312.

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Web portal navigation

Example 4: Adding suffixes

If the dialed number ends with the fixed suffix number, the phone sends out your dialed phone
number adding suffix number automatically. Configure the dial peer settings as follows:

Field Value

Number

Destination

Port

Alias

Suffix

Deleted Length

138T

0088

With this configuration, when you dial 1383322, the device sends 13833220088.

Example 5: Deleting prefix numbers

If the dialed number ends with the fixed prefix number, the phone sends out your dialed phone
number deleting the prefix number automatically. Configure the dial peer settings as follows:

Field Value

Number

Destination

Port

Alias

Suffix

Deleted Length

9T

del

1

With this configuration, when you dial 98322, the device sends 8322.

Basic settings page

To access this page, click the Line tab and then click Basic Settings. From this page, you can
configure basic settings for lines and upload the TLS certification file.

The following table describes SIP and STUN settings to be configured for the Avaya H239 and
H249 phones:

Option

SIP Settings

Registration Failure Retry Interval Retry interval of SIP registration when registration

SIP Invite Restrict Use this option to restrict SIP invites.

Description

fails.

Table continues…

October 2019 Installing and Administering the Avaya H239 and H249 Phones 30

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Option Description

STUN Settings

STUN NAT Traversal The STUN NAT Traversal estimation. If TRUE,

STUN can penetrate NAT. If FALSE, STUN cannot
penetrate NAT.

Server Address STUN server address.

Server Port STUN server port. The default is 3478.

Binding Period STUN binding period, which can be used to keep

the NAT pinhole opened.

SIP Waiting Time Timeout of STUN binding before sending SIP

messages.

SIP Hotspot page

To access this page, click the Line tab and then click SIP Hotspot. From this page, you can
configure settings for the SIP hotspot function. It is recommended to use hotspot feature in User
Datagram Protocol (UDP) only.

Line tab

Configuring the SIP hotspot server and phone client

About this task

Use this procedure to configure the SIP hotspot server or client. The hotspot server must be
configured before you configure the client.

Before you begin

Ensure that the SIP account is registered. For information about the SIP parameters to be
configured, see
obtained from the SIP hotspot server.

Procedure

1. On the web portal, navigate to Line > SIP Hotspot.

2. In Enable Hotspot, select Enable.

3. In Mode, select one of the following:

• To configure the server, select Hotspot.

• To configure the client, select Client.

4. In Monitor Type, select one of the following:

• Multicast: To limit the broadcast packets.

• Broadcast: To send packets to all clients.

SIP page on page 22. The SIP account for the SIP hotspot client is automatically

5. In Monitor Address, enter the broadcast address.

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Web portal navigation

The monitor address should be the same for the hotspot server and the hotspot client.

6. In Remote Port, enter the remote port number.

7. In Local Port, enter the local port number.

8. In Name, enter the SIP hotspot name.

9. In Line Settings, select Enable and click Apply.

When configuring the SIP hotspot server, in the device table, you can view hotspot client
information, such as the client IP address, MAC address, and the hotspot extension
number.

When configuring the SIP hotspot client, in the device table, you can view hotspot server
information.

Phone settings tab

The following sections describe the options that you can access from the Phone settings tab.

Features page

To access this page, click the Phone settings tab and then click Features.

The following table describes the common phone settings to be configured for the Avaya H239
and H249 phones:

Option

DND Mode Use this option to set the phone DND. If the Phone DND is enabled, the phone

rejects any incoming call, and the caller will automatically prompt hang up.

Depending on the selected DND mode, the DND can be enabled from that
section. DND modes are:

• Phone:

• Line:

Ban Outgoing Use this check box to disable dialing out.

Option Description Option Description

Enable Call Waiting Use this check box to

enable taking the second
incoming call during an
established call. By
default, it is enabled.

Description

Enable Call Waiting
Tone

Use this check box to
enable a ‘beep’ sound in
talking mode when there
is another incoming call.

Table continues…

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Option Description

Enable Call Transfer Use this check box to

enable call transfer. By

Semi-Attended
Transfer

default, it is enabled.

Enable Auto
Handdown

Use this check box to
return to idle when far

Enable Call History Use this check box to

end drop call. By default,
it is enabled.

Auto HangUp Delay Use this option to set an auto hangup delay time.

Enable Silent Mode Use this check box to

Disable Mute for Ring Use this check box to

disable the ring tone for
incoming calls. The MWI
will blink when you have
an incoming call.

Enable Intercom Use this check box to

Enable Intercom Mute Use this check box to

enable intercom. The
device will accept the
incoming call request
with a SIP header of
alert-info instruction to
automatically answer the
call after specific delay
time.

Enable Intercom Tone Use this check box to

Enable Intercom Barge Use this check box to

enable playing the
intercom tone if the
incoming call is an
intercom call.

P2P IP Prefix You can set Prefix in peer to peer IP call.

Phone settings tab

Use this check box to
enable call transferring
when the phone starts
ringing of the person to
whom you want to
transfer the call. By
default, it is enabled.

enable call history on the
phone. By default, it is
enabled.

disable the mute mode
for ring.

enable the mute mode
during the intercom call.

enable auto-answering
an intercom call during a
call. If the current call is
an intercom call, the
phone rejects the
second intercom call.

For example, if you want to dial 192.168.1.119, and you have defined P2P
IP Prefix as 192.168.1., then you must dial only #119. By default, . value is
entered.

Avaya Aura® do not support this option.

Emergency Call
Number

Use this option to set the
emergency call number.
If the keypad is locked,

DND Response Code Use this option to set the

SIP response code on

call rejection on DND.
you can dial the
emergency call number.

Table continues…

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Web portal navigation

Option Description

Enable Password Dial Use this check box to

enable password dialing.
When the number

Busy Response Code Use this option to set the

SIP response code on

line busy.
entered begins with the
password prefix, the
following N numbers
after the password prefix
will be hidden as *. N
stand for the value which
you enter in the
Password Length field.
For example, if you set
the password prefix as 3
and enter 2 in the
Password Length ,
when you enter the
number 34567, it will
display 3**67 on the
screen.

Password Dial Prefix Use this option to set the prefix of the password call number.

Enable Phone DND Use this check box to

enable phone DND.

Encryption Number
Length

Use this option to set the

encryption number

length. The value must

be from 0 to 31.

Restrict Active URI
Source IP

Use this option to set IP
address from which the
device accepts active
URI command.

Push XML Server Use this option to set the

push XML server. When

the phone receives

request, it determines

whether to display the

content sent by the

specified server.

Allow IP Call Use this check box to enable dialing out with IP

address.

Play Dialing DTMF Tone Use this check box to enable playing DTMF tone

when the user presses keys at dialing. By default, it
is enabled.

Enable Default Line If enabled , user can assign default line to other

SIP1Line. By default, it is disabled.

Play Talking DTMF Tone Use this check box to enable playing DTMF tone

when the user presses keys during taking. By
default, it is enabled.

Enable Code Plan By default, it is disabled.

Enable holding Tone By default, it is enabled.

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Phone settings tab

In the Action URL Event Settings fields, you can specify the URL for various actions performed
by the phone. These actions are recorded and sent as xml files to the server. The sample format is
http://InternalServer /FileName.xml.

Audio page

To access this page, click the Phone settings tab and then click Audio.

The following table describes the audio settings to be configured for the Avaya H239 and H249
phones:

Option Description Option Description

First Codec The first preferential

DSP codec.

Third Codec The third preferential

DSP codec.

Fifth Codec The fifth preferential

DSP codec.

Onhook Time The least reflection time

for when the handset is
down. The default is 200
ms.

Tone Standard Country standard of call

progress tones, including
dial tone, busy tone, and
ring-back tone.

Speakerphone Volume Use this option to set the

speakerphone volume.
You can enter a value
between 0 to 9.

Region Select You can set one of the following options:

Second Codec The second preferential

DSP codec.

Fourth Codec The fourth preferential

DSP codec.

Sixth Codec The sixth preferential

DSP codec.

Handset Volume Use this option to set the

handset volume. The

value must be from 1 to

9.

Default Ring Type If the caller ID of an

incoming call is not

configured with a

specific ring type, the

default ring is used

Speakerphone Ring
Volume

Use this option to set the

ring volume. You can

enter a value between 0

to 9.

• Global: Provides acoustic tuning for use in all

regions.

• North America: Provides a tuning that is

optimized for hearing aid compatibility.

G.729AB Payload
Length

G.722 Timestamps You can select 160/20

October 2019 Installing and Administering the Avaya H239 and H249 Phones 35

Length of the G729
Payload.

ms or 320/20 ms.

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G.723.1 Bit Rate You can select 5.3kb/s

or 6.3kb/s.

DTMF Payload Type Use this option to set the

DTMF payload type. The

value must be from 96 to

127.

Table continues…

Web portal navigation

Option Description Option Description

Enable VAD Use this check box to

enable the Voice Activity
Detection (VAD). When
enabled, the device
suppresses the audio
transmission with
artificial comfort noise
signal to save the
bandwidth.

Enable MWI Tone Use this check box to

Configuring alert info ring settings

About this task

Use this procedure to set distinctive ringtone for incoming calls.

Procedure

1. On the web portal, navigate to Phone settings > Alert Info Ring Settings.

2. In the Value field, enter the extension number.

enable playing the MWI

tone when a new MWI

comes.

3. In the Ring Type drop down, select the ringtone.

4. Click Apply.

MCAST page

To access this page, click the Phone settings tab and then click MCAST.

This feature allows you to make a broadcast call to people who are in a multicast group. You can
configure a multicast DSS Key on the phone to send an RTP stream to the pre-configured
multicast addresses without involving SIP signaling. You can also configure the phone to receive
an RTP stream from pre-configured multicast listening addresses without involving SIP signaling.
You can specify up to 10 multicast listening addresses

The following table describes the MCAST settings to be configured for the Avaya H239 and H249
phones:

Option

Priority The priority of the active call: 1 is the highest priority

Enable Page Priority The voice call in progress takes precedence over all

Name Multicast server name.

Host:port Multicast server’s multicast IP address and port.

Description

and 10 is the lowest.

incoming paging calls.

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Phone settings tab

Time/Date page

To access this page, click the Phone settings tab and then click Time/Date.

The following table describes time settings to be configured for the Avaya H239 and H249 phones:

Option Description

Network Time Server Settings

Time Synchronized via SNTP Use this check box to enable time synchronization

through the SNTP protocol.

Time Synchronized via DHCP Use this check box to enable time synchronization

through the DHCP protocol.

Primary Time Server Primary time server address.

Secondary Time Server Secondary time server address. When the primary

server is not reachable, the device connects to the
secondary time server to get time synchronization.

Time zone Time zone for the device.

Resync Period Time of re-synchronization with the time server.

Date Format

12-hour clock Use this check box to enable time display in 12-

hour mode.

Date Format Time/date display format.

Daylight Saving Time Settings

Location The user's time zone specific area.

DST Set Type Type of DST setting:

• Automatic: based on the preset rules of DST.

• Manual: manually input rules.

Fixed Type Use this option to set specific dates for conversion.

In the automatic mode, it is displayed as read-only.

Offset DST offset time.

Month Start/End DST start/end month.

Week Start/End DST start/end week.

Weekday Start/End DST start/end weekday.

Hour Start/End DST start/end time.

You can also set the date and time manually by choosing the desired date and time in the Manual
Time Settings section.

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Web portal navigation

Advanced page

To access this page, click the Phone settings tab and then click Advanced. From this page, you
can set advanced settings for the Avaya H249 phone, such as screen configuration, UI color, hotel
general info, custom display, and so on.

The following table describes advanced settings to be configured for the Avaya H249 phone:

Option Description

Screen Picture Use this option to upload a picture.

Delete Screen Picture File Use this option to delete a picture.

Screen Picture File Displays the current screen picture file name.

Screen Configuration

Enable Energy Saving Use this option to enable energy saving. The default

is disabled.

Backlight TIme Use this option to set the period when the backlight

is active. The value must be from 0 to 3,600. The
default is 30.

Screen Saver Wait Time Use this option to set the activation time, in

seconds, for screen saver mode. For example, if
you set the value to 5, then the screen saver is
enabled after 5 seconds of inactivity. Setting the
value to 0 disables screen saver mode.

Note:

If the hotline delay in Line > SIP is set to 0,
then the screen saver wait time must also be
set to 0.

UI Color Use this option to set the color of fonts.

Greeting Words Use this option to enter the greeting words that

appear on the phone screen. The value must be
from 0 to 12 characters.

Redial Clean Use this option to set the clear interval after which

the redial records are cleaned.

Hotel General Info

Address Use this option to enter the hotel address

information. The value must be from 0 to 200
characters.

Note:

With the H249 phone, if you are using the
medium (M) font size, anything over two lines
long will be truncated.

Table continues…

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Call logs tab

Option Description

Tel/Others Use this option to enter the hotel phone or other

information. The value must be from 0 to 130
characters.

Format Use this option to set the alignment of the text. You

can choose L for left alignment, M for the center
alignment, R for the right alignment.

Font Use this option to set the text font size. You can

choose L for large, M for medium, S for small.

Custom Display (Dialing Rules) Use this option to enter dialing rules instructions. It

can be displayed in four rows. Each row supports
65 characters maximum.

Format Use this option to set the alignment of the text. You

can choose L for left alignment, M for the center
alignment, R for the right alignment.

Font Use this option to set the text font size. You can

choose M for medium, or S for small.

Color Use this option to set the text font color. You can

choose W for white or B for black.

Trusted certificates page

To access this page, click the Phone settings tab and then click Trusted Certificates. From this
page, you can update and delete trusted certificates files.

Device certificates page

To access this page, click the Phone settings tab and then click Device Certificates. From this
page, you can manage device certificates files.

Call logs tab

On the Call logs tab, you can access call logs to view detailed information about incoming,
outgoing, and missed calls. You can filter call logs based on the call type. Click on the appropriate
column headings to sort call log entries by the call time, caller ID, contact name, call duration, or
line.

You can also make a web call by clicking on the phone number in a call log.

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Web portal navigation

Note:

The phone can store approximately 629 call logs in total.

Function key tab

Use this tab to configure the six customizable keys. They are typically used to access common
hotel services, such as reception, cleaning, and so on.

Configuring the customizable function keys

About this task

Use this procedure to configure the six customizable function keys from the Function key tab.

Procedure

1. For each key, set Type to Memory Key.

2. Enter a name for each key.

An example of a name is “Cleaning”.

Note:

The H249 phone screen can currently only fit labels of up to 8 characters. If the name
you enter is longer than this, then it will be cut off on the phone screen.

3. Select a subtype and enter the associated value.

For example, if you set Subtype to Speed Dial, then the value you enter is the speed dial
number for the key. You can either press the function key at the top of the phone or the
configured speed dial number to access the configured service.

For a list of available subtype options, see Function key subtypes on page 40.

4. Select the appropriate line for each key.

Function key subtypes

The following table describes the subtypes that can be set for the customizable function keys:

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Function key tab

Subtype Description

None Use this subtype for call transfers to a specific number.

During the call transfer, the user can press the function key.
The number of the remote party will be displayed first, and
the user can either transfer the call to this number or edit the
number.

MWI Select this subtype if you want the function key to provide

access to voice mail.

Speed Dial Select this subtype if you want to set a speed dial value for

the specified function.

Intercom Select this subtype to enable automatic answering for the

remote party when the function key is pressed.

Call Park Select this subtype to enable parked calls. Another phone

can then be used to retrieve the call with a call park code.

Call Forward Select this subtype to enable call forwarding to a specific

number. When a user presses the function key on the phone,
the call can be automatically forwarded to the appropriate
number.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 41

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Chapter 5: Phone settings configuration

and management

You must configure the phone before it can be used. Mandatory configuration tasks include
configuring the IP address, and using the web portal to set up SIP settings and memory key
settings.

You can also perform other configuration and management tasks on the web portal.

Configuring automatic phone provisioning

About this task

Automatic provisioning is useful for configuring firmware for a large number of phones.

Before you begin

Ensure that the file server is set up.

Procedure

1. From the

2. Copy the downloaded firmware file to the file server.

3. From the

The file name is f0H2xxhw1.100.cfg, where H2xx is the phone model.

4. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, add
Auto Image Url with the path of the firmware file.

For example: Auto Image Url: http://172.16.6.39/

hotelh2s2.4.0.5379T20180209153130.z

Avaya Support website, download the latest firmware file for your phone.

Avaya Support website, download the configuration file template.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 42

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Configuring automatic phone provisioning

5. Update the following common SIP settings in the Basic settings section:

• SIP Proxy Port

• SIP Proxy Address

6. (Optional) Configure other settings, such as font, icons, and background images.

7. Copy the configuration file.

8. For each SIP account, change the file name to match each phone's MAC address.

For example, if the MAC address on the phone's label is C81FEA810FC1, then change the
file name to C81FEA810FC1.cfg.

9. Upload the configuration file on the file server and save the path.

10. Configure Option 66 on the DHCP server with the path to the file server where the
configuration files are uploaded.

For example: http://172.18.1.9/config/$mac.cfg

11. Plug in the phone.

The phone, upon plug in, will look for the configuration file with it’s own mac address, and
performs the configuration.

Result

Your phone will be automatically configured after you plug it in.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 43

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Phone settings configuration and management

Configuring automatic provisioning for phone display background image and icons

Before you begin

Ensure that you compress the BMP files in tar.gz file format and that the files meet the picture
requirements.

Procedure

1. Open the configuration file template that you downloaded from the

Avaya Support website.

2. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, to
configure background picture and icons, type Auto Etc Url with the path of the firmware
file.

For example: Auto Etc Url:ftp://1:1@172.16.6.62/xxx.tar.gz.

The path of the firmware file can use HTTP, HTTPS, or FTP protocol. The Url must have
the following format ftp://username:password@serverIP/xxx.tar.gz.

For example, in ftp://abc:xyz@172.16.6.62/xxx.tar.gz file path, where abc is
the username, xyz is the password, and 172.16.6.62 is the server IP.

3. In the PHONE CONFIG MODULE section of the configuration file template, to configure a
key on the screen, add lines in following format:

Fkey1 Type: 1

Fkey1 Value: 1005@1/f

Fkey1 Title: Reception

Fkey2 Type: 1

Fkey2 Value: 1006@1/f

Fkey2 Title: Service

Fkey3 Type: 1

Fkey3 Value: 1007@1/f

Fkey3 Title: Cleaning

Fkey4 Type: 1

Fkey4 Value: 1008@1/f

Fkey4 Title: Wakeup

Fkey5 Type: 1

Fkey5 Value: 1009@1/f

Fkey5 Title: Manager

Fke6 Type: 1

Fkey6 Value: 1010@1/f

Fkey6 Title: Emergency

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Where, Fkey1 to Fkey6 correspond to each of the six programmable keys respectively,
1005 to 1010 are the assigned extension numbers to that keys, and Reception, Service,
and so on are the title of the respective keys. You can change the extension number and
title of the programmable keys. Where:

• Fkey1, Fkey2, Fkey3, Fkey4, Fkey5, and Fkey6 correspond to each of the six
programmable keys respectively.

• 1005, 1006, 1007, 1008, 1009, and 1010 are the extension numbers assigned to each
key.

• Reception, Service, Cleaning, Wakeup, Manager, and Emergency are the titles of the
respective keys.

4. Save the changes and upload the file to the file server.

Related links

Managing phone reboots on page 48

Accessing the web portal

Accessing the web portal

About this task

Use this procedure to log in to the web portal to manage phone settings.

Before you begin

• The phone and the computer you are using to access the web portal must be connected to
the same LAN.

• Obtain the IP address for the phone.

Procedure

1. In your browser, enter https://<IP address of the phone> or http://<IP
address of the phone> and press Enter.

HTTPS is selected by default.

2. On the Login page, do the following:

• In the User field, type admin.

• In the Password field, type admin.

• In the Language field, select the appropriate language.

3. Click Logon.

Important:

Change the password after logging in for the first time.

Related links

Guidelines for changing passwords on page 16

October 2019 Installing and Administering the Avaya H239 and H249 Phones 45

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Phone settings configuration and management

Configuring the phone using the DHCP or static provisioning server

About this task

With this process, phones can upgrade their firmware, obtain the configuration file, and register to
Avaya Aura® or IP Office.

Procedure

1. On the web portal, navigate to System > Upgrade.

2. From the Software upgrade section, click Select to browse for the system image file and
then click Upgrade.

3. Navigate to System > Auto Provision and determine whether you want to use DHCP or
the static provisioning server to obtain the configuration file.

4. If you are using the DHCP option to obtain the configuration file, do the following:

a. Navigate to DHCP Option.

b. From Option Value, select a DHCP value.

Option 66 is selected by default. You can also select another DHCP option if
required. For example, you can select Option 43 or enter a custom DHCP value. For
the custom DHCP option, the supported setting range is 128 to 254.

c. Click Apply when you are ready to apply your changes.

5. If you are using the static provisioning server to obtain the configuration file, do the
following:

a. Navigate to DHCP Option.

b. From Option Value, select Disabled.

c. Navigate to Static Provisioning Server.

d. In Server Address, enter the server IP address.

e. In Configuration File Name, enter $mac.cfg or <real mac>.cfg.

The configuration file supports .cfg and .txt formats. You can change the file name
as per your requirement.

f. From Protocol Type, select the appropriate protocol.

g. From Update Mode, select Update After Reboot or Update at Time Interval.

If you select Update at Time Interval, you must also specify an update interval
period.

For example: If you set the Update Interval to 1 hour, then the phone automatically
checks if there is a configuration file on the server and compare with its own profile
every hour . If the configuration file on the server is same then it wont update.

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Configuring phone provisioning by using Plug and Play

h. Click Apply when you are ready to apply your changes.

i. Open the configuration file.

j. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, set

Download Mode to 2 and Download Interval to 1.

k. Upload the configuration file on the file server.

Note:

In most cases, the screen on the H249 phone displays a download notification when
the phone is importing a configuration file. However, if you use the static provisioning
server to obtain the configuration file, Download notification is displayed when the
configuration file has the Auto Image Url parameter with the valid URL and
firmware. When the phone is successfully updated, the screen only displays a Reboot
message. If the phone is not updated successfully, then nothing is displayed on the
screen.

6. Navigate to Line > SIP > Basic Settings to configure the SIP server settings, which are
described in SIP page on page 22.

7. Navigate to Line > SIP > Advanced Settings > Transportation Protocol to select the
protocol for SIP transmission.

The line can use TCP, UDP, or TLS for SIP transmission.

Related links

Managing phone reboots on page 48

Configuring phone provisioning by using Plug and Play

About this task

Use this procedure to enable SIP Plug and Play.

Procedure

1. On the web portal, navigate to System > Auto Provision.

2. In SIP Plug and Play section, do the following:

a. Select the Enable SIP PnP checkbox.

b. In Server Address field, enter the server IP address.

c. In Server Port field, enter the port number.

d. From Transportation Protocol drop down, select the appropriate protocol.

e. In Update Interval field, enter an update interval period in hours.

You can enter a value from 1 to 99 hours.

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Phone settings configuration and management

For example: If you set the Update Interval to 1 hour, then the phone automatically
checks the configuration file for updates every hour.

f. Click Apply when you are ready to apply your changes.

3. Open the configuration file.

4. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, set PNP
Interval to 1.

5. Upload the configuration file on the file server.

Related links

Managing phone reboots on page 48

Managing phone reboots

About this task

By default, the phone reboots every time the upgrade file is updated. Use this procedure if you do
not want the phone to reboot after every update. When you perform this procedure, the phone
only reboots after a major configuration change. If you update the configuration file during a call,
the change takes effect after the call ends.

Procedure

1. Open the configuration file template that you downloaded from the

2. In the AUTOUPDATE CONFIG MODULE section, add the following line:

CFG Update Realtime:1

3. Save your changes and upload the file to the file server.

Avaya Support website.

October 2019 Installing and Administering the Avaya H239 and H249 Phones 48

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Chapter 6: Avaya H249 phone screen

Greeting

Icons

Time

Address and
telephone details

Screen picture

customization

You can use the web portal to customize what is displayed on the H249 phone screen. The H239
phone does not have a screen. Therefore, this chapter is only applicable for H249 phones.

Related links

Accessing the web portal on page 15

Screen navigation

Obtaining a screen capture for the H249 phone

About this task

You can download the current phone screen as a picture on your computer. The downloaded
picture includes the icons, logo, and time displayed on the phone screen.

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Avaya H249 phone screen customization

Procedure

1. On the web portal, navigate to System > Tools > Screenshot.

2. Press Save BMP.

An image of the current phone screen is saved in the BMP format.

Modifying the screen picture

About this task

You can change background on your phone screen.

Your screen picture must be:

• A BMP file

• RGB565

• 16 bits

• 480 x 320 DPI

Before you begin

Save the picture as Background.bmp.

Procedure

1. On the web portal, navigate to Phone settings > Advanced.

2. From the Load Screen Picture File field, click Select and navigate to your .bmp picture
file.

3. Click Upgrade.

Modifying display icons

About this task

You can change the icons of all programmable keys on the phone. After you upload the icons, the
icons will overlay the screen picture. Ensure that the icons are uploaded in sequence.

Ensure that the icons have the following properties:

• File format: BMP

• Color format: RGB565

• Bit depth: 16 bits

• Resolution: 54 x 54 DPI

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Modifying the logo

Before you begin

Save the file names of all six programmable keys in the following format:

1. For programmable key one, save the icon as ICON_RECEPTION.bmp.

2. For programmable key two, save the icon as ICON_SERVICE.bmp.

3. For programmable key three, save the icon as ICON_CLEANING.bmp.

4. For programmable key four, save the icon as ICON_WAKEUP.bmp.

5. For programmable key five, save the icon as ICON_EMG.bmp.

6. For programmable key six, save the icon as ICON_MANAGER.bmp.

Note:

The function of the key and the file name of the icon are not related to each other. For
example, if you want to assign the programmable key one to Room service, you must save
the file as ICON_RECEPTION.bmp.

Procedure

1. On the web portal, navigate to Phone settings > Advanced.

2. From the Load Screen Picture File field, click Select and navigate to your .bmp picture
file.

3. Repeat step 2 for each programmable key

4. Click Upgrade.

Modifying the logo

About this task

You can change the current logo on your phone screen. Once uploaded, the logo will overlay the
screen picture.

Your logo must be:

• A BMP file

• RGB565

• 16 bits

• 480 x 40 DPI

Before you begin

File name must be saved as in the following format: TITLE_LOGO.bmp.

Procedure

1. On the web portal, navigate to Phone settings > Advanced.

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Avaya H249 phone screen customization

2. From the Load Screen Picture File field, click Select and navigate to your .bmp picture
file.

3. Click Upgrade.

Deleting a picture

About this task

You can delete the screen pictures, icons, and logos that you uploaded earlier.

Procedure

1. On the web portal, navigate to Phone settings > Advanced.

2. From the Select Screen Picture File field, select the picture that you want to delete.

For example, if you want to delete the logo, select TITLE_LOGO.bmp.

3. Click Delete.

Adding a greeting on the display screen

About this task

You can define a new welcome message or a brand slogan on the phone screen. Once added, the
message will overlay the screen picture.

Procedure

1. On the web portal, navigate to Phone settings > Advanced.

2. In the Greeting Words field, enter the message.

The message must be from 0 to 12 characters.

3. Click Apply.

Adding the hotel address on the display screen

About this task

You can define your hotel address, telephone number, and other contact details on the phone
screen. The information added will overlay the screen picture.

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Configuring function keys

Procedure

1. On the web portal, navigate to Phone settings > Advanced.

2. In the Hotel General Info section, do the following:

• In the Address field, enter the address of the hotel. The address must be from 0 to 200

characters.

• In the Tel/Others field, enter telephone number and other information. The information

must be from 0 to 130 characters.

3. (Optional) The Format option allows you to set the alignment of the text. Choose L for left
alignment, M for the center alignment, and R for the right alignment.

4. (Optional) The Font option allows you to set the text font size. Choose L for large, M for
medium, and S for small font size.

Note:

If you are using the medium (M) or large (L) font size, any text over two lines long will
be truncated.

Configuring function keys

About this task

You can configure the function keys on the phone manually by logging in to the web portal. You
can configure the key name that will be displayed on the phone screen, extension number
assigned to the key, and subtype of the key. You can configure the keys in any random sequence.

You can configure the following attributes of the function keys:

• Key name that will be displayed on the phone screen

• Extension number assigned to the key

• Subtype of the key

Procedure

1. On the web portal, click Function key.

2. To configure DSS Key 1–1, do the following:

a. In the Type field, click Memory Key.

b. In the Name field, enter a title for the key to display on the phone screen..

For example, if you want to assign function key 1 to the reception, type Reception.

c. In the Value field, enter the extension number that you want to assign to the key.

Value field cannot be empty. You must add extension number to save the changes.

d. In the Subtype field, click Speed Dial.

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Avaya H249 phone screen customization

e. In the Line field, click SIP1.

3. Repeat Step 2 to configure DSS Key 1–2 to DSS Key 1–6.

4. Click Apply.

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Chapter 7: Troubleshooting

This chapter describes known issues and solutions for these issues.

Before using this chapter, verify that all web portal settings are properly configured. You can use the
System tab in the web portal to obtain network packet dumps, configure upgrades, and reset the
device to its factory settings.

Device does not start up

Condition

The device cannot be started up.

Solution

Use the standard power adapter that was supplied with the device or a PoE switch that meets the
appropriate specifications as described in
the device is properly connected to the power source.

Power supply connectivity on page 11. Then ensure that

Device registration fails

Condition

The device cannot be registered to the service provider.

Solution

1. Ensure that the device is connected to the network.

The Ethernet cable must be connected to the Network port and not the PC port.

2. Pick up the handset or press Speaker on the device and then dial # * 111 to check the
IP address information.

If the device does not have an IP address, check your network configuration settings.

3. If there are no network connection issues, check your line configuration settings, and then,
if needed, contact Avaya support personnel for assistance.

Send the network packet dumps for the device to support personnel. You can obtain them
from System > Tools on the web portal.

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Troubleshooting

Audio issues with the handset

Condition

When using the handset, you get no audio or poor quality audio.

Solution

Verify the handset connectivity.

If the handset is properly connected, then the network bandwidth and delay are not suitable for
audio calls, and you must wait until the network issues are resolved.

Choppy audio on speaker phone

Condition

When you are using speaker phone, your audio is choppy for the other party.

Cause

This problem is usually caused by loud volume feedback from the speaker to the microphone.

Solution

Reduce the speaker volume. This should eliminate the choppiness.

Phone stops responding

Condition

The device freezes or stops responding.

Solution

1. Restart the device.

2. Press and hold # for 5 seconds and then press #*168.

3. Wait 5 seconds and then restart the device again.

The phone will run with default factory settings.

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Greeting Words parameter in the configuration file causes the web administration portal to get stuck and the H249 phone to

reboot

Greeting Words parameter in the configuration file causes the web administration portal to get stuck and the H249 phone to reboot

Condition

You can configure a Greeting Words option for the H249 phone using the web administration
portal or a configuration file. This option can have a maximum of 12 characters. If you configure
more characters for this parameter in the configuration file, then when you upload the
configuration file, the web administration portal gets stuck and the phone then starts to reboot.

Solution

Ensure that the Greeting Words option does not exceed 12 characters.

The hotline feature does not work when the H249 phone is in screen saver mode

Condition

The hotline feature does not work when the H249 phone is in screen saver mode. The phone
cannot make the call.

Cause

The H249 phone cannot make a call when the phone is in screen saver mode and the hotline
delay is set to 0 seconds.

Solution

Do one of the following:

• Disable screen saver mode by navigating to Phone Settings > Advanced and setting
Screen Saver Wait Time to 0.

• In Line > SIP, enter a value between 1 to 9 for Hotline Delay.

Cannot receive incoming calls after failover occurs

Condition

While you are on an active call, the primary Session Manager server goes down and failover
occurs. After you end the call, you can no longer receive incoming calls for several hours. You can
still make calls.

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Troubleshooting

Cause

The line on Communication Manager remains busy. You cannot receive calls until the line on
Communication Manager is automatically released based on the timer expiration.

Solution

To prevent this issue from happening, perform the configuration outlined in

configuration for failover on page 13.

Avaya Aura

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Chapter 8: Resources

Documentation

See the following related documents at http://support.avaya.com.

Title Use this document to: Audience

Deploying

Installing and Administering the
Avaya H239 and H249 Phones

Using

Using the Avaya H239 and H249
Phones

Install, configure, and maintain the
Avaya H239 and H249 phones.

Set up and use the Avaya H239 and
H249 phones.

Implementation
personnel

• End users

• Support personnel

Finding documents on the Avaya Support website

Procedure

1. Navigate to

2. At the top of the screen, type your username and password and click Login.

3. Click Support by Product > Documents.

4. In Enter your Product Here, type the product name and then select the product from the

list.

5. In Choose Release, select an appropriate release number.

6. In the Content Type filter, click a document type, or click Select All to see a list of all

available documents.

For example, for user guides, click User Guides in the Content Type filter. The list
displays the documents only from the selected category.

7. Click Enter.

http://support.avaya.com/.

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Resources

Support

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a web-based search engine that provides:

• Up-to-date troubleshooting procedures and technical tips

• Information about service packs

• Access to customer and technical documentation

• Information about training and certification programs

• Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you
can access the Knowledge Base without extra cost. You must have a login account and a valid
Sold-To number.

Use the Avaya InSite Knowledge Base for any potential solutions to problems.

1. Go to http://www.avaya.com/support.

2. Log on to the Avaya website with a valid Avaya user ID and password.

The system displays the Avaya Support page.

3. Click Support by Product > Product Specific Support.

4. In Enter Product Name, enter the product, and press Enter.

5. Select the product from the list, and select a release.

6. Click the Technical Solutions tab to see articles.

7. Select relevant articles.

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Index

A

adding

greeting words .............................................................. 52

hotel address ................................................................ 52

Avaya H239 and H249 phones

overview ......................................................................... 9

B

background image

automatic provisioning ..................................................44

C

changing password ..............................................................

checking

IP address .................................................................... 13

configuration file

Greeting Words parameter ........................................... 57

configuring

function keys .................................................................53

configuring phone provisioning

automatic ...................................................................... 42

manual ..........................................................................46

SIP Plug and Play .........................................................47

customization

H249 phone screen ...................................................... 49

16

D

deleting

screen picture ............................................................... 52

device connections ...............................................................11

DHCP ...................................................................................20

DHCP with VLAN .................................................................20

document changes ................................................................

F

failover

Avaya Aura configuration ..............................................13

receiving incoming calls ................................................13

G

greeting words

adding ...........................................................................52

H

H239 SIP phone

dimensions ................................................................... 10

H249 SIP phone

dimensions ................................................................... 10

I

icons

automatic provisioning ..................................................44

InSite Knowledge Base ........................................................60

ip address

configuring ip address .................................................. 13

IP address ............................................................................13

L

legal notices .............................................................................

P

password ............................................................................. 16

phone reboot

stop ...............................................................................48

phone settings configuration ................................................42

phone settings tab

alert info ring settings ................................................... 36

power sources ......................................................................11

R

related documentation ......................................................... 59

reset a device to factory settings ......................................... 17

S

7

safety guidelines .................................................................... 9

screen navigation .................................................................49

SIP hotspot configuration .....................................................31

support .................................................................................

System tab

network packets capture ...............................................19

screen capture ..............................................................49

syslog ........................................................................... 18

watchdog ...................................................................... 18

T

60

troubleshooting ....................................................................

cannot receiving incoming calls ....................................57

55

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Index

troubleshooting (continued)

configuration file ........................................................... 57

device does not boot up ............................................... 55

device does not start up ............................................... 55

device registration fails ................................................. 55

failover ..........................................................................

Greeting Words parameter ........................................... 57

H249 hotline with screen saver mode .......................... 57

handset audio ............................................................... 56

hotline feature does not work ....................................... 57

hotline feature with screen saver mode ........................

incoming calls after failover .......................................... 57

no response ..................................................................56

phone reboots ...............................................................57

speaker phone audio .................................................... 56

web portal freezes ........................................................ 57

web portal stuck ............................................................57

U

uploading

display icons ................................................................. 50

logo ...............................................................................51

screen picture ............................................................... 50

57

57

V

VLAN ................................................................................... 20

VPN connection

configuring .................................................................... 20

L2TP ............................................................................. 21

OpenVPN ..................................................................... 21

W

web portal

log in ....................................................................... 15, 45

web portal navigation ...........................................................15

Call logs tab ..................................................................39

function key configuration .............................................40

function key subtypes ................................................... 40

Function key tab ........................................................... 40

Line tab .......................................................

Network tab ............................................................ 19, 20

Phone settings tab ............................................32, 35–39

System tab ..............................................................16–18

upgrade ........................................................................ 17

22, 27, 30, 31

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