Avaya H229 Installing And Administering

Installing and Administering the Avaya
H229 Phone

Release 1.0

Issue 3

October 2019

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T9 Text Input and other products are covered by one or more of the
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;
additional patent applications are pending

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result in substantial additional charges for your telecommunications
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If You suspect that You are being victimized by Toll Fraud and You
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support.avaya.com/css/P8/documents/100161515).

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Regulatory Statements

Australia Statements

Handset Magnets Statement:

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

Industry Canada (IC) Statements

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformeà la norme
NMB-003 du Canada.

This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación
no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

U.S. Federal Communications Commission (FCC) Statements

Class B Part 15 Statement

For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 4655 Great America Parkway,

Santa Clara, CA 95054–1233 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

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http://

Contents

Chapter 1: Introduction............................................................................................................ 7

Purpose.................................................................................................................................. 7

Change history........................................................................................................................ 7

Chapter 2: Overview................................................................................................................. 9

Chapter 3: Initial setup and connectivity.............................................................................. 10

Device connections............................................................................................................... 10

Dimensions........................................................................................................................... 11

Mounting the phone on the wall.............................................................................................. 11

Chapter 4: Phone settings configuration and management............................................... 12

IP address configuration........................................................................................................ 12

Verifying IP address information....................................................................................... 12

Configuring automatic phone provisioning............................................................................... 13

Accessing the web portal....................................................................................................... 14

Configuring the phone using the DHCP or static provisioning server.......................................... 15

Configuring phone provisioning by using Plug and Play............................................................ 16

Managing phone reboots....................................................................................................... 17

Avaya Aura® configuration for failover..................................................................................... 17

Chapter 5: Web portal navigation.......................................................................................... 18

Accessing the web portal....................................................................................................... 18

System tab........................................................................................................................... 19

Information page............................................................................................................. 19

Account page.................................................................................................................. 19

Configurations page........................................................................................................ 20

Restoring factory default settings...................................................................................... 20

Upgrade page................................................................................................................. 20

Auto provision page......................................................................................................... 21

Tools page...................................................................................................................... 21

Network tab.......................................................................................................................... 21

Basic page...................................................................................................................... 21

Service port page............................................................................................................ 21

Advanced page............................................................................................................... 22

VPN page....................................................................................................................... 22

Line tab................................................................................................................................ 23

SIP page........................................................................................................................ 23

Dial peer page................................................................................................................ 29

Dial plan page................................................................................................................. 32

Global settings page........................................................................................................ 32

SIP Hotspot page............................................................................................................ 33

Configuring the SIP hotspot server and phone client.......................................................... 33

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Contents

Phone Settings tab................................................................................................................ 34

Features page................................................................................................................. 34

Audio page..................................................................................................................... 37

MCAST page.................................................................................................................. 39

Time/Date page............................................................................................................... 39

Advanced page............................................................................................................... 40

Trusted certificates page.................................................................................................. 40

Device certificates page................................................................................................... 41

Call logs tab.......................................................................................................................... 41

Chapter 6: Troubleshooting................................................................................................... 42

No audio during calls............................................................................................................. 42

No access to the web portal................................................................................................... 42

IP address issue.................................................................................................................... 42

Calls cannot be made............................................................................................................ 43

Cannot receive incoming calls after failover occurs.................................................................. 43

Chapter 7: Resources............................................................................................................. 44

Documentation...................................................................................................................... 44

Support................................................................................................................................ 44

Using the Avaya InSite Knowledge Base........................................................................... 44

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Chapter 1: Introduction

Purpose

This document provides procedures for installing, configuring, administering, and troubleshooting
the Avaya H229 phone. This document is primarily intended for implementation engineers and
administrators.

Change history

This section describes the key changes since the first issue of this document. This section is not
included in new documents that have not been updated since the first issue.

Issue Date Summary of changes

Issue 1 April 2018 First issue of this document for the initial release.

Issue 2 September 2018 • Updated Verifying IP address information on page 12.

• Added more information about DHCP options in Configuring the

phone using the DHCP or static provisioning server on page 15.

• Updated Configuring automatic phone provisioning on page 13.

• Added Avaya Aura configuration for failover on page 17.

• Updated SIP page on page 23.

• Minor rephrasing in Features page on page 34.

• Updated Audio page on page 37.

• Added Cannot receive incoming calls after failover occurs on
page 43.

Table continues…

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Introduction

Issue Date Summary of changes

Issue 3 October 2019 • Added Dimensions on page 11.

• Updated Configuring automatic phone provisioning on page 13.

• Renamed the section about manual phone provisioning. The
updated section is Configuring the phone using the DHCP or static

provisioning server on page 15.

• Added Configuring phone provisioning by using Plug and Play on
page 16.

• Added Managing phone reboots on page 17.

• Moved Web portal navigation on page 18 to a separate chapter.

• Updated Configurations page on page 20.

• Added Service port page on page 21.

• Updated VPN page on page 22.

• Added Device certificates page on page 41.

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Chapter 2: Overview

The Avaya H229 phone is a SIP-based phone, intended to be used in hotels. The phone supports a
variety of telephony operations, including making and answering a call, transferring a call, placing a
call on hold, and accessing voice mail messages.

October 2019 Installing and Administering the Avaya H229 Phone 9

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Chapter 3: Initial setup and connectivity

Device connections

The following images show the connectors and ports available on the Avaya H229 phone:

Callout Description

A Cable trough.

B WAN port.

C Headset port for connecting the headset cord.

D Handset wire trough.

E Wall mount holes.

F Power port. If the power port is not used, put a PVC plate on it to protect it from

dirt or debris.

G PVC plate.

October 2019 Installing and Administering the Avaya H229 Phone 10

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Dimensions

13.2cm

10.7cm

5.8cm

Screw

Wall

Screw

Embedded junction
box 8.5cm*8.5cm

The following table shows the dimensions of the Avaya H229 phone.

Parameter Dimension

Width 95 mm

Length 220 mm

Mounting the phone on the wall

Procedure

1. Screw the embedded junction box onto the wall.

Use the following dimensions when screwing the embedded junction box onto the wall:

Dimensions

2. Connect the cable from the embedded junction box to the phone.

3. Hitch the phone on the screw.

October 2019 Installing and Administering the Avaya H229 Phone 11

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Chapter 4: Phone settings configuration

and management

You must configure the phone before it can be used. Mandatory configuration tasks include
configuring the IP address, and using the web portal to set up SIP settings.

You can also perform other configuration and management tasks on the web portal.

IP address configuration

By default, the phone will obtain its IP address from the DHCP server after the line is connected.

Other methods of configuring the IP address are:

• Static IP configuration: This option allows users to manually configure parameters, including
the IP address, subnet mask, default gateway, and DNS servers. This method can be used in
an office environment or by power users.

• Point-to-Point Protocol over Ethernet (PPPoE): You can use this option if you connect the
device to a broadband modem or router. To establish the PPPoE connection, configure the
username and password provided by the service provider

Verifying IP address information

About this task

Use this procedure to verify the IP address settings.

Procedure

1. Pick up the handset.

2. Press and hold # for approximately three seconds to hear information about the IP
address.

October 2019 Installing and Administering the Avaya H229 Phone 12

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Configuring automatic phone provisioning

Configuring automatic phone provisioning

About this task

Automatic provisioning is useful for configuring firmware for a large number of phones.

Before you begin

Ensure that the file server is set up.

Procedure

1. From the Avaya Support website, download the latest firmware file for your phone.

2. Copy the downloaded firmware file to the file server.

3. From the Avaya Support website, download the configuration file template.

The file name is f0H2xxhw1.100.cfg, where H2xx is the phone model.

4. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, add
Auto Image Url with the path of the firmware file.

For example: Auto Image Url: http://172.16.6.39/

hotelh2s2.4.0.5379T20180209153130.z

5. Update the following common SIP settings in the Basic settings section:

• SIP Proxy Port

• SIP Proxy Address

6. (Optional) Configure other settings, such as font, icons, and background images.

7. Copy the configuration file.

8. For each SIP account, change the file name to match each phone's MAC address.

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Phone settings configuration and management

For example, if the MAC address on the phone's label is C81FEA810FC1, then change the
file name to C81FEA810FC1.cfg.

9. Upload the configuration file on the file server and save the path.

10. Configure Option 66 on the DHCP server with the path to the file server where the
configuration files are uploaded.

For example: http://172.18.1.9/config/$mac.cfg

11. Plug in the phone.

The phone, upon plug in, will look for the configuration file with it’s own mac address, and
performs the configuration.

Result

Your phone will be automatically configured after you plug it in.

Accessing the web portal

About this task

Use this procedure to log in to the web portal to manage phone settings.

Before you begin

• The phone and the computer you are using to access the web portal must be connected to

the same LAN.

• Obtain the IP address for the phone.

Procedure

1. In your browser, enter https://<IP address of the phone> or http://<IP
address of the phone> and press Enter.

HTTPS is selected by default.

2. On the Login page, do the following:

• In the User field, type admin.

• In the Password field, type admin.

• In the Language field, select the appropriate language.

3. Click Logon.

Important:

Change the password after logging in for the first time.

Related links

Guidelines for changing passwords on page 19
Web portal navigation on page 18

October 2019 Installing and Administering the Avaya H229 Phone 14

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