Avaya H175 User Manual

Using Avaya H175 Video Collaboration Station
Release 1.0.2
April 2016
©
2013-2016, Avaya, Inc.
All Rights Reserved.
Notice
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HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO
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Licenses
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HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
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Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.
License types
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Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located
https://support.avaya.com/LicenseInfo under the link “Heritage
at
Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.
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Virtualization
The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Note that each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.
Third Party Components
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support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.
The following applies if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT
HTTP://WWW.MPEGLA.COM.
https://
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE
WWW.MPEGLA.COM.
Compliance with Laws
Customer acknowledges and agrees that it is responsible for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in the Security Policies and Support section of
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya Support website: as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.
Regulatory Statements
Australia Statements
Handset Magnets Statement
https://support.avaya.com, or such successor site
https://support.avaya.com or such
https://
https://support.avaya.com for
HTTP://
https://
Danger:
The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.
Handset Amplification Statement
Enabling the amplified capability will result in the handset not being compliant to all Australian S004 requirements, but will allow the handset to be fully compliant with United States 508 Section
1194.23(f) Standards.
Industry Canada (IC) Statements
RSS Standards Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Radiation Exposure Statement
This device complies with Industry Canada's RF radiation exposure limits set forth for the general population (uncontrolled environment) and must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme aux limites d'exposition aux rayonnements RF d'Industrie Canada énoncés dans la population générale (environnement non contrôlé) et ne doivent pas être co-situés ou exploités conjointement avec une autre antenne ou émetteur.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the equipment:
• Please only use the connecting cables, power cord, and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.
• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
接続ケーブル、電源コード、AC アダプタなどの部品は、必ず 製品に同梱されております添付品または指定品をご使用くだ さい。添付品指定品以外の部品をご使用になると故障や動作 不良、火災の原因となることがあります。
同梱されております付属の電源コードを他の機器には使用し ないでください。上記注意事項を守らないと、死亡や大怪我 など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two conditions:
1. It is possible that this equipment or device may not cause harmful interference, and
2. This equipment or device must accept any interference, including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing to the outside plant.
Taiwan Low Power Radio Waves Radiated Devices Statement
802.11b/802.11g/BT:
Article 12 — Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.
Article 14 — The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications is operated in compliance with the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interferences that may cause undesired operation.
Class B Part 15 Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
EU Countries
This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power supplies specified for this product.
• There is a risk of explosion if you use an incorrect type of battery in the DECT handset. Replace used batteries with the correct battery type: Nickel Metal Hydride (NiMH), rechargeable, size AAA.
- This product uses NiMH batteries which are recyclable and must not be disposed of as municipal waste to reduce the risk of releasing substances into the environment. At the end of the battery’s useful life, remove the rechargeable batteries and take them to the nearest battery collection location to be recycled.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- Limit the power to the device over telecommunications wiring to 36-57 volt DC or ≤ 1.3 ampere DC.
To ensure the EMC Class B compliance when using a Collaboration Station with an external HDMI monitor, the monitor must be of a type with an external AC or DC power supply.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Contents

Chapter 1: Introduction..........................................................................................................  12
Purpose................................................................................................................................ 12
Intended audience................................................................................................................. 12
Related resources.................................................................................................................  12
Documentation................................................................................................................ 12
Support................................................................................................................................  12
Chapter 2: Avaya H175 Video Collaboration Station overview..........................................  13
Specifications........................................................................................................................ 14
Physical system protection requirements................................................................................. 17
Product compatibility.............................................................................................................. 18
Supported apps..................................................................................................................... 18
Supported widgets................................................................................................................. 19
Supported features................................................................................................................ 19
Navigation............................................................................................................................  20
Menus............................................................................................................................  20
Button layout................................................................................................................... 21
Gestures......................................................................................................................... 21
User Interface.......................................................................................................................  22
Lock and Logout panel..................................................................................................... 23
Home screen..................................................................................................................  24
Navigation Panel.............................................................................................................  25
Top Bar..........................................................................................................................  25
Top Bar icons and notifications......................................................................................... 26
All Apps screen...............................................................................................................  28
Widgets screen...............................................................................................................  29
Communication containers............................................................................................... 29
Types of communication containers..................................................................................  30
Communication app screens............................................................................................  34
Contacts app screen........................................................................................................ 39
Calendar app screen.......................................................................................................  40
Icons..............................................................................................................................  41
Using Help............................................................................................................................ 44
Chapter 3: Setting up H175 Video Collaboration Station.................................................... 45
Hardware setup and login......................................................................................................  45
Packaged components....................................................................................................  45
Physical layout................................................................................................................ 46
Connectors and controls..................................................................................................  47
Connecting the Collaboration Station to the network........................................................... 49
Connecting a wired handset.............................................................................................  49
April 2016 Using Avaya H175 Video Collaboration Station 6
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Contents
Mounting and connecting the camera................................................................................ 50
Logging in and logging out...............................................................................................  51
Locking and unlocking.....................................................................................................  51
Tilting the display............................................................................................................  51
Virtual keyboard....................................................................................................................  52
Wireless handset................................................................................................................... 52
Wireless handset layout................................................................................................... 53
Installing the wireless handset.......................................................................................... 54
Enabling and disabling the wireless handset usage............................................................ 54
Pairing and re-pairing a wireless handset..........................................................................  55
Wireless handset notifications..........................................................................................  55
Answering and ending a call............................................................................................. 56
Charging the wireless handset battery............................................................................... 56
Enabling the wireless handset amplification....................................................................... 56
External monitor.................................................................................................................... 57
Connecting the Collaboration Station to an external monitor and a computer........................ 58
Viewing video windows on an external monitor..................................................................  59
Changing the size and location of a video window.............................................................. 59
Viewing the deskphone screen on an external monitor ......................................................  60
Camera................................................................................................................................  60
Camera mount................................................................................................................  61
Mounting and connecting the camera................................................................................ 62
Camera LED states.........................................................................................................  63
Camera notifications........................................................................................................ 63
Chapter 4: Call management.................................................................................................  64
Navigating to the Communication screen................................................................................. 65
Communication app screens..................................................................................................  66
Communication containers..................................................................................................... 70
Types of communication containers........................................................................................  72
Making an emergency call ..................................................................................................... 75
Precall operations.................................................................................................................. 75
Whisper Page.................................................................................................................  76
Sending a whisper page................................................................................................... 76
Blocking and unblocking your caller information.................................................................  77
Calling an intercom group member...................................................................................  77
Making a priority call........................................................................................................ 78
Unparking a call..............................................................................................................  78
Mid-call operations................................................................................................................  79
Muting and unmuting a call............................................................................................... 80
Putting and resuming a call on hold..................................................................................  80
Parking a call..................................................................................................................  80
Setting Auto Call Back.....................................................................................................  81
Excluding others from bridging on to your call.................................................................... 81
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Contents
Extending a call to your mobile phone............................................................................... 82
Turning Malicious Call Trace on or off...............................................................................  82
Starting and stopping a call recording...............................................................................  82
Transferring a call ........................................................................................................... 83
Transferring a call to voice mail........................................................................................  83
Outgoing call management..................................................................................................... 84
Dialing modes.................................................................................................................  84
Audio and video calls....................................................................................................... 85
Input Panel.....................................................................................................................  85
Making an audio call........................................................................................................ 86
Making a video call.......................................................................................................... 87
Redialing a number.........................................................................................................  88
Adding a participant to an active call.................................................................................  88
Calling the alternate number of a contact........................................................................... 88
Making a call while on another call.................................................................................... 89
Incoming call management..................................................................................................... 89
Incoming Call Panel......................................................................................................... 90
Answering a call.............................................................................................................. 90
Ignoring a call.................................................................................................................  91
Rejecting a call................................................................................................................ 91
Answering a call while on another call............................................................................... 91
Monitoring features................................................................................................................ 91
Navigating to the Monitored Extensions screen........................................................................ 92
Monitored Extensions screens................................................................................................ 93
Bridged Call Appearance.......................................................................................................  94
Answering a call on a Bridged Call Appearance.................................................................  95
Making a call from a Bridged Call Appearance................................................................... 95
Joining a call on a Bridged Call Appearance...................................................................... 96
Excluding others from bridging on to your call.................................................................... 96
Team Button.........................................................................................................................  97
Answering a call on a Team Button................................................................................... 97
Busy Indicator.......................................................................................................................  97
Calling a monitored extension whose busy status is tracked...............................................  98
Group Pickup........................................................................................................................ 98
Answering a Group Pickup call.........................................................................................  99
Speed dialing to a monitored station.......................................................................................  99
Assigning a ringtone to a monitored station.............................................................................  99
Voice mail........................................................................................................................... 100
Listening to the voice mail..............................................................................................  100
Transferring a call to voice mail......................................................................................  100
Chapter 5: Call forwarding................................................................................................... 101
Enabling and disabling call forwarding................................................................................... 101
Activating and deactivating Send All Calls.............................................................................  102
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Contents
Activating and deactivating Forward All Calls......................................................................... 102
Activating and deactivating Forward All Calls When Busy/No Answer......................................  103
Activating and deactivating Enhanced Call Forward...............................................................  103
Chapter 6: Video call management.....................................................................................  105
Video call container.............................................................................................................  106
Making a video call.............................................................................................................. 107
Adding video to an audio call................................................................................................ 108
Blocking and unblocking the video transmission..................................................................... 108
Viewing video windows on an external monitor......................................................................  108
Changing the size and location of a video window.................................................................. 109
Chapter 7: Conferencing...................................................................................................... 110
Conference setup overview.................................................................................................. 110
Setting up and starting a conference..................................................................................... 112
Removing a participant from the conference setup................................................................. 113
Selecting the alternate number of a contact...........................................................................  113
Mid-conference operations................................................................................................... 113
Mid-conference moderator operations............................................................................. 113
Viewing the conference roster........................................................................................  114
Viewing the conference information................................................................................  114
Adding a participant to an active conference.................................................................... 115
Dropping a participant from an active conference............................................................. 115
Chapter 8: Contacts.............................................................................................................. 117
Navigating to the Contacts list..............................................................................................  118
Contacts app screen............................................................................................................ 119
Adding a contact.................................................................................................................  120
Contact field descriptions.....................................................................................................  121
Adding a contact from the call history.................................................................................... 121
Searching for a contact........................................................................................................  122
Viewing account-specific contacts......................................................................................... 122
Sorting the Contacts list.......................................................................................................  123
Adding a contact to the Favorites list..................................................................................... 123
Editing contact details.......................................................................................................... 123
Assigning a ringtone to a contact..........................................................................................  124
Configuring presence tracking of a contact............................................................................  125
Deleting a contact................................................................................................................ 125
Chapter 9: Communications history................................................................................... 126
Navigating to the Recents list...............................................................................................  127
Communications history icons..............................................................................................  127
Viewing communications history...........................................................................................  128
Changing communications history view................................................................................. 128
Removing communications history entry...............................................................................  129
Clearing communications history..........................................................................................  129
Configuring communications history settings.........................................................................  129
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Contents
Chapter 10: Calendar............................................................................................................ 131
Navigating to the Calendar screen........................................................................................  132
Calendar app screen...........................................................................................................  132
Viewing event details........................................................................................................... 133
Creating an event................................................................................................................ 133
Event field descriptions........................................................................................................  134
Deleting an event................................................................................................................  134
Changing event details........................................................................................................  135
Changing the calendar view.................................................................................................  135
Configuring the calendar settings.......................................................................................... 136
Calendar settings field descriptions....................................................................................... 136
Viewing a calendar notification.............................................................................................  137
Calling through click-to-dial..................................................................................................  137
Chapter 11: Presence...........................................................................................................  138
Presence icons...................................................................................................................  138
Changing your presence status............................................................................................  139
Configuring presence tracking of a contact............................................................................  139
Checking the contact presence............................................................................................. 140
Editing your presence note................................................................................................... 140
Approving presence tracking requests................................................................................... 140
Chapter 12: Browser............................................................................................................. 142
Navigating to the Browser screen.........................................................................................  143
Opening the browser...........................................................................................................  143
Chapter 13: SIP telephony...................................................................................................  144
Shared control....................................................................................................................  144
Group paging...................................................................................................................... 144
Chapter 14: Configuration.................................................................................................... 145
Navigating to the Settings screen.......................................................................................... 146
Configuring an Exchange account........................................................................................  146
Media settings..................................................................................................................... 147
Wi-Fi and network settings...................................................................................................  147
Selecting an Ethernet or a Wi-Fi network......................................................................... 148
Configuring the Ethernet settings.................................................................................... 148
Ethernet settings field descriptions.................................................................................. 148
Wi-Fi network................................................................................................................ 150
Connecting to a Wi-Fi network........................................................................................ 150
Bluetooth............................................................................................................................  151
Turning Bluetooth on.....................................................................................................  151
Pairing a Bluetooth device.............................................................................................. 151
Renaming a paired Bluetooth device............................................................................... 152
Unpairing a device......................................................................................................... 152
Changing a connection profile........................................................................................  152
Call settings........................................................................................................................ 153
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Contents
Configuring the redial option........................................................................................... 153
Setting the audio path.................................................................................................... 154
Configuring the wireless headset signaling......................................................................  154
Setting the dial mode..................................................................................................... 155
Setting video answer mode............................................................................................  155
Setting outgoing call mode.............................................................................................  155
Setting video call output display mode............................................................................. 156
Setting the Call Pickup Group indication.......................................................................... 156
Configuring Automatic Gain Control................................................................................  157
Setting the headset profile.............................................................................................. 157
Setting the screen when all calls end or after login...........................................................  157
Contacts settings................................................................................................................. 158
Setting a default contacts store....................................................................................... 158
Setting directory search on or off....................................................................................  159
Configuring contacts name display.................................................................................. 159
Setting the default search directory................................................................................. 160
Setting the sorting option for contacts.............................................................................  160
Configuring call logging........................................................................................................ 160
Setting screen lock time....................................................................................................... 161
Restarting the phone...........................................................................................................  161
Chapter 15: Personalization................................................................................................. 162
Adding a widget or an app on the launch panel...................................................................... 162
Adjusting the volume settings...............................................................................................  163
Using the volume button......................................................................................................  163
Personalizing ringtones........................................................................................................ 164
Personalizing the notification sound......................................................................................  165
Turning the button click sound on or off................................................................................. 165
Turning the touch sound on or off.........................................................................................  166
Turning the screen lock sound on or off................................................................................. 166
Adjusting the screen brightness............................................................................................ 166
Changing the wallpaper.......................................................................................................  167
Setting the timer to switch off the backlight............................................................................  167
Changing the font size.........................................................................................................  167
Changing the date format..................................................................................................... 168
Changing to the 24–hour time format....................................................................................  168
Chapter 16: Troubleshooting............................................................................................... 169
Camera not working............................................................................................................  169
Video not showing on the external monitor............................................................................  169
The base of the device is hot................................................................................................ 169
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Chapter 1: Introduction

Purpose

This document describes how to use the Avaya H175 Video Collaboration Station.

Intended audience

This document is intended for users of the Avaya H175 Video Collaboration Station.

Related resources

Documentation

Title Use this document to: Audience
Using
Avaya H175 Video Collaboration Station Quick Reference
View instructions for tasks performed often. Users

Support

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.
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Chapter 2: Avaya H175 Video Collaboration
Station overview
The Avaya H175 Video Collaboration Station is SIP-based VoIP HD video deskphone that enterprises can use for audio, video, and conference communications. The Collaboration Station combines the functionality of a business telephone and an executive video conference system.
You can use the Collaboration Station as:
• A traditional video phone by mounting the camera on the device.
• A high-end conference system by mounting the camera on an external monitor.
You can also connect the Collaboration Station and your personal computer to an external monitor to get the picture-in-picture (PiP) functionality as shown in the image below.
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Avaya H175 Video Collaboration Station overview
Related links
Specifications on page 14 Physical system protection requirements on page 17 Product compatibility on page 18 Supported apps on page 18 Supported widgets on page 19 Supported features on page 19 User Interface on page 22 Using Help on page 44

Specifications

Specification Category H175
Display 7–inch IPS LCD display, capacitive touchscreen, 16 M colors, and a
Audio • Wideband audio through handset, headset, and speakerphone.
Video • Full HD, two way video calls up to 1080p 30 frames per second.
Hardware
resolution of 1280 x 800 px.
• Supported audio codecs are G.711 A-law/mu-law, G.722, G.729A/AB, G. 726-32.
• H.264 AVC baseline and high profile.
• Support external monitors with resolutions up to 1080p.
• Zero latency, display pass-through with Picture-in-Picture functionality for sharing an external monitor with a computer.
• User control for video window size and position.
• Dynamic adaptation of incoming bit-rate to the current video window size for bandwidth saving.
Table continues…
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Specifications
Camera • Detachable Full HD video camera (1920x1080) optimized for office use.
• Bright, f2.0 lens for a superior performance in low light.
• Camera that can be mounted on the device or on an external monitor.
• Mechanical privacy shutter.
• Activity LED.
Handset • Wireless handset, which is available in specific countries, supports DECT
6.0 and has call control, mute, and volume buttons.
• Optional wired handset.
Physical
Kensington security slot.
security
Physical buttons and LEDs
• Dialpad: 0-9, *, and #.
• Volume up and volume down buttons.
• Audio mute and video block buttons.
• Speakerphone and headset buttons.
• Message Waiting Indicator LED.
Connectivity
• LED touch buttons.
Connectors • RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port.
• RJ45 secondary Gigabit Ethernet (10/100/1000 Mbps) port for personal computer.
• USB dedicated camera port.
• USB 2.0 charging port with up to 1.5 A power to rapidly recharge smartphones and tablets.
• Two USB 2.0 general purpose ports.
• USB 2.0 micro AB port.
• Digital display video output port capable of supporting a monitor with up to 1080p.
• Digital display input port capable of handling digital video from a personal computer for picture-in-picture video overlay support.
• RJ9 analog handset port.
• RJ9 analog headset port.
• SD card slot is not currently supported.
• 48 V AC power supply.
Processor Freescale i.Mx6 1.0 GHz quad-core ARM Cortex-A9 processor.
Storage 4GB eMMC flash memory configured as SLC.
Memory 2 GB of RAM.
Ethernet Gigabit Ethernet.
Table continues…
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Avaya H175 Video Collaboration Station overview
Wi-Fi Dual-band, 2.4 GHz and 5 GHz, 802.11a/b/g/n.
Bluetooth Supports:
• Bluetooth 4.0.
• Headset profile.
Ethernet • IEEE 802.3at.
Power
Accessory support
Software features
• Single Port PoE injector (SPPoE).
AC power External 30 W AC power adapter.
• USB headset, keyboard, and mouse.
-
• Bluetooth HID-keyboard and mouse.
• Bluetooth headsets.
• Android 4.3 operating system.
• Avaya Aura® features.
- Audio and video call management.
- Advanced call management, such as call forwarding, call transfer, call
park, and bridged call appearances.
• IP Office v10.0 features.
- Audio and video call management.
- Synchronize user contacts with Avaya one-X® Portal.
• Audio and video call with Avaya Scopia® Elite MCU and Avaya Aura Conferencing with roster control.
• Microsoft Exchange Server calendar and contacts integration.
-
- Microsoft Exchange Server calendar integration with built-in click-to-call
support.
®
• Contact app
- Synchronize contacts with Microsoft Exchange Server .
- Synchronize user contacts with Avaya Aura® System Manager.
- Synchronize user contacts with Avaya one-X® Portal.
• Publish and display presence status with Avaya Aura® Presence Services integration.
• Enhanced user interface shared with Avaya Communicator 2.0 optimized for touchscreen.
• HTML 5 browser with built-in click-to-call support.
• History, Calculator, and Alarm clock apps.
• Online help.
• Screen lock facility.
Security
• 802.1x EAP-TLS and EAP-MD5 over the Ethernet interface.
Table continues…
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Physical system protection requirements

• Wi-Fi WEP, WPA/WPA2 PSK, and 802.1x EAP, where for 802.1x EAP following features are supported:
- EAP-PEAP with MSCHAPV2 and EAP-GTC as phase 2 authentication
methods.
- EAP-TLS.
- EAP-TTLS with MSCHAP, MSCHAPV2, and EAP-GTC as phase 2
authentication methods.
- EAP-PWD.
• Trusted certificate repository configured through the settings file to be used by all applications.
• Android built in certificates are used in addition to trusted certificates for the browser and Microsoft Exchange Server.
• Identity certificate generation using SCEP.
• Support SIP signaling over TLS.
• Media encryption (SRTP) using AES-128 and AES-256.
• Supports SRTCP (authentication only).
• User information, such as MS Exchange credentials, call logs, and browser history, is erased when a new user logs in.
Related links
Avaya H175 Video Collaboration Station overview on page 13
Physical system protection requirements
Ensure that you:
• Use only those HDMI cables that include internal grounding conductivity, which is a required HDMI standard.
• Put the device on a flat surface, such as a table, for proper heat dissipation. The heat from the device dissipates from the lower plastic cover and finally through the space between the rubber foot pads. Therefore, the lower plastic part is relatively warmer.
• Do not keep any object, such as paper or cloth, below the device.
• Do not operate the device near water.
• Do not use the device during a lightning storm.
• Limit the power to the device over telecommunications wiring to 36-57 volt DC or ≤ 1.3 ampere DC.
Related links
Avaya H175 Video Collaboration Station overview on page 13
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Avaya H175 Video Collaboration Station overview

Product compatibility

For the latest compatibility information about the Avaya H175 Video Collaboration Station with:
• Other products, see Compatibility Matrix.
• Headsets, see
DevConnect Portal.
Related links
Avaya H175 Video Collaboration Station overview on page 13

Supported apps

The Collaboration Station supports the following apps:
App Use to
Communication Manage audio, video, and conference calls.
Contacts Manage contacts from Microsoft Exchange Server and Avaya Aura® accounts.
Calendar Manage Microsoft Exchange Server calendar events.
History Manage audio, video, and conference call history.
Settings Manage the Collaboration Station settings and personalization.
Voicemail Manage voice mails.
Browser Open the web browser.
Calculator Perform simple and scientific calculations and conversions.
Clock Manage clock settings and alarms.
Downloads Show file download progress and download history.
Gallery Manage media files.
Lock Lock your Collaboration Station screen.
Logout Log out of the Collaboration Station.
Help View HTML help for the Collaboration Station.
Avaya.com Provides a link to the Avaya website.
The Collaboration Station does not support third-party Android apps.
Related links
Avaya H175 Video Collaboration Station overview on page 13 All Apps screen on page 28
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Supported widgets

Supported widgets
Collaboration Station supports the following widgets that display on the Homescreen:
Widget Purpose
Analog clock Adds an analog clock.
Bookmark Adds a shortcut to the URL from the browser bookmark.
Calendar Provides quick access to the date and upcoming Microsoft Exchange Server calendar
events.
Digital clock Adds a digital clock.
Direct call Adds a dialer to initiate an audio or video call according to the configurations done
under the Outgoing call mode option.
Contact selection is available when you add it to the Home screen.
Direct call-video Adds a dialer to initiate a video call.
Contact selection is available when you add it to the Home screen.
Direct call-voice Adds a dialer to initiate an audio call.
Contact selection is available when you add it to the Home screen.
Notifications Adds a panel for the current notifications.
Photo Gallery Adds a panel to display images.
Image selection is available when you add the widget to the Home screen.
Search Adds a search panel.
Settings shortcut Adds a shortcut for the configuration options present in the Settings application.
Related links
Avaya H175 Video Collaboration Station overview on page 13

Supported features

Avaya H175 Video Collaboration Station supports the Avaya Aura® and IP Office environments.
Features
Audio and Video calls Yes Yes
Audio and Video conference Yes Yes
Intercom Group Yes No
Call Park/Unpark Yes No
Call Exclusion Yes No
Priority Call Yes No
Avaya Aura
®
IP Office
Table continues…
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Avaya H175 Video Collaboration Station overview
Features Avaya Aura
Block/Unblock Calling Party Info Yes No
Whisper Page Yes No
Enhanced Call Forward Yes No
EC500 Yes No
Emergency call Yes Yes
Call Transfer Yes Yes
Auto Call Back Yes No
Malicious Call Trace Yes No
Team Button Yes No
Busy Indicator Yes No
Group Pickup Yes No
Bridged Call Appearance Yes No
Microsoft Exchange Server calendar and contacts integration
Shared Control with Avaya one-X Communicator
Presence Yes No
Personalized ringtones Yes No
Yes Yes
®
Yes Yes
®
IP Office
Supports Mobile Twinning through Avaya Aura® Communication Manager
Related links
Avaya H175 Video Collaboration Station overview on page 13

Navigation

Menus

The Collaboration Station provides the following types of menus:
• Contextual menus that are specific to apps.
• Settings menu that provides personalization and configuration options for the device.
Related links
Avaya H175 Video Collaboration Station overview on page 13
April 2016 Using Avaya H175 Video Collaboration Station 20
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Button layout

Navigation
Number Name
1 Headset
2 Speaker
3 Dial pad
4 Volume Down
5 Volume Up
6 Audio Mute
7 Video Block
Related links
Avaya H175 Video Collaboration Station overview on page 13

Gestures

Gesture Action Use
Tap Touch the screen lightly with your
fingertip.
Tap and hold Press the screen with your fingertip for a
few seconds.
Drag and drop Press your fingertip on the object and
slide the object to a new location.
To open an app or select an option.
To select an object or display a contextual menu.
To move the object to another location.
Table continues…
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Avaya H175 Video Collaboration Station overview
Gesture Action Use
Swipe down Tap on the top of the screen and move
your finger downward.
Swipe up Tap on the bottom of the screen and
move your finger upward.
Flick Make a sharp, swift movement with your
fingertip to slide the screen in a straight line in one direction.
Pinch open Touch the screen with the forefinger and
thumb and move the fingers apart.
Pinch close Touch the screen with the forefinger and
thumb held apart and then bring them together.
Related links
Avaya H175 Video Collaboration Station overview on page 13
To expand the Top Bar.
To scroll back the Top Bar.
To change between the Home screenpanels or to view images in the Gallery.
To enlarge an image.
To shrink an image.

User Interface

The Collaboration Station can be configured with the Avaya Aura® and IP Office environments. Depending on the environment, the Collaboration Station user interface can differ.
Related links
Avaya H175 Video Collaboration Station overview on page 13 Lock and Logout panel on page 23 Home screen on page 24 Navigation Panel on page 25 Top Bar on page 25 Top Bar icons and notifications on page 26 All Apps screen on page 28 Widgets screen on page 29 Communication containers on page 29 Types of communication containers on page 30 Communication app screens on page 34 Contacts app screen on page 39 Calendar app screen on page 40 Icons on page 41
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Lock and Logout panel

Lock and Logout panel in Avaya Aura
User Interface
®
Lock and Logout panel in IP Office
Number
1 Lock Locks the Collaboration Station.
2 Logout Logs you out from the Collaboration Station.
3 Status Note Saves the status note that appears next to your presence status on a
Name Description
watcher’s Collaboration Station. This feature is only available in an Avaya Aura® environment.
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2
4
5
1
3
Avaya H175 Video Collaboration Station overview
Related links
User Interface on page 22 Logging in and logging out on page 51 Locking and unlocking on page 51

Home screen

Number Name Description
1 Top Bar Displays the available features such as time, date, notifications, and other
supported icons.
2 Favorites Tray Displays the frequently used apps. You can add your favorite or most used
apps in the Favorites Tray.
3 All Apps menu Displays the All Apps screen that contains all apps and widgets available
on the Collaboration Station.
4 Launchers Displays the corresponding apps.
5 Widgets Displays the corresponding widgets.
Related links
User Interface on page 22
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Navigation Panel

1 2
3
4
5
User Interface
Number Name Description
1 Back Displays the previous screen where applicable. The button glows when
there is a previous screen to go to.
2 Phone Displays the Communication app Launch Panel.
3 Home Displays the Home screen.
4 Contacts Displays the Contacts list.
5 Monitor Displays the Monitored Extensions screen. This feature is only available in
an Avaya Aura® environment.
Related links
User Interface on page 22

Top Bar

The Top Bar is a horizontal bar at the top of the screen that displays the time, date, and notifications. The presence information is displayed only in an Avaya Aura® environment.
Top Bar modes
The Top Bar has the following modes:
• Normal mode
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Avaya H175 Video Collaboration Station overview
• Expanded mode
Swiping down the normal mode of the Top Bar displays the expanded mode and swiping up the expanded mode displays the normal mode of the Top Bar.
Normal mode
In the normal mode, the Top Bar displays maximum 13 notifications. If there are more than eight
notifications, the Collaboration Station displays the Hidden icon to view the remaining notifications. Dismissing one or more notifications displays the remaining notifications that are not displayed if the number of notifications exceeds 13.
Expanded mode
In the expanded mode, the Top Bar displays all notifications with their details.
Related links
User Interface on page 22

Top Bar icons and notifications

The Top Bar displays the following icons and notifications.
Icon Name Notification
Error Message
Ringer Volume Off
April 2016 Using Avaya H175 Video Collaboration Station 26
Indicates that one or more apps generated error messages and the number of error messages.
Indicates that the ringer volume of the Collaboration Station is at zero level.
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Icon Name Notification
Voice Volume Off
Indicates that the voice volume of the Collaboration Station is at zero level. The icon blinks in the Top Bar.
Call Diversion Indicates that the redirection feature is active. This feature is only available
in an Avaya Aura® environment.
EC500 Indicates that the EC500 feature is active. This feature is only available in
an Avaya Aura® environment.
Bluetooth Headset
Indicates that a bluetooth-enabled headset is connected to the Collaboration Station.
Missed Calls Indicates the number of missed calls for all call types.
User Interface
Meeting
Indicates an upcoming meeting.
Reminder
Voice Mail Indicates that you have one or more voice mail messages.
Wireless Handset Charged
Indicates the full battery level of the connected wireless handset. The Top Bar also displays different icons for the following battery levels:
• Charged
• 75% – 99%
• 50% – 74%
• 25% – 54%
• 10% – 24%
• Low battery
Wireless
Indicates the wireless handset is getting charged. Handset Charging
Wireless
Indicates the ongoing wireless handset software update. Handset Software Update
Wireless
Indicates the active amplified mode for the wireless handset. Handset Amplified Mode
Wi-Fi Indicates Wi-Fi connectivity and the signal strength.
USB Device Indicates a USB device connection.
File Download Indicates an active file download when the arrow appears as moving down
and a completed file download when the arrow stops moving.
Shared Control Mode
Indicates the shared control mode of the Collaboration Station with a
connected computer system.
Table continues…
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Avaya H175 Video Collaboration Station overview
Icon Name Notification
Keyboard Current Language
Indicates the current language that you selected for the connected
keyboard.
Related links
User Interface on page 22

All Apps screen

Related links
User Interface on page 22 Supported apps on page 18
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Widgets screen

User Interface
Related links
User Interface on page 22

Communication containers

Communication containers are rectangular regions in the Communication screen that represent conversation sessions or calls.
Containers provide the following information:
• List of participants.
• Call states, such as active call or call on hold.
• Controls for starting and managing calls.
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Avaya H175 Video Collaboration Station overview
Parts of a container
Number Name Description
1 Header Displays an icon to indicate the call type. Header of an active call container displays
the call state and media indicators, a label, call duration, call quality indicator, and optional icons for container management.
2 Body Displays contact cards of participants. A contact card includes the image, name, and
phone number of a participant.
An end-to-end encrypted call icon ( configured.
3 Controls Displays options for starting audio or video calls. Precall and mid-call features are only
active in an Avaya Aura® environment.
) is displayed for audio and video calls if
States of a container
A container can be in one of the following states:
• Open: Displays the header and body.
• Closed: Displays only the header.
Related links
User Interface on page 22 Call management on page 64

Types of communication containers

Communication containers are of the following types:
• New call container
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