Avaya H175 User Manual

Using Avaya H175 Video Collaboration
Station

Release 1.0.2

April 2016

©

2013-2016, Avaya, Inc.

All Rights Reserved.

Notice

While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves
the right to make changes and corrections to the information in this
document without the obligation to notify any person or organization
of such changes.

Documentation disclaimer

“Documentation” means information published by Avaya in varying
mediums which may include product information, operating
instructions and performance specifications that Avaya may generally
make available to users of its products and Hosted Services.
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User agrees to indemnify and hold harmless Avaya, Avaya's agents,
servants and employees against all claims, lawsuits, demands and
judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation, to the
extent made by End User.

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Warranty

Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website:

https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.

“Hosted Service” means a hosted service subscription that You
acquire from either Avaya or an authorized Avaya Channel Partner
(as applicable) and which is described further in Hosted SAS or other
service description documentation regarding the applicable hosted
service. If You purchase a Hosted Service subscription, the foregoing
limited warranty may not apply but You may be entitled to support
services in connection with the Hosted Service as described further
in your service description documents for the applicable Hosted
Service. Contact Avaya or Avaya Channel Partner (as applicable) for
more information.

Hosted Service

THE FOLLOWING APPLIES IF YOU PURCHASE A HOSTED
SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO

UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR
SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE

TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR
IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE. YOUR USE OF THE HOSTED SERVICE SHALL BE
LIMITED BY THE NUMBER AND TYPE OF LICENSES
PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED
SERVICE, PROVIDED, HOWEVER, THAT FOR CERTAIN HOSTED
SERVICES IF APPLICABLE, YOU MAY HAVE THE OPPORTUNITY
TO USE FLEX LICENSES, WHICH WILL BE INVOICED
ACCORDING TO ACTUAL USAGE ABOVE THE CONTRACT
LICENSE LEVEL. CONTACT AVAYA OR AVAYA’S CHANNEL
PARTNER FOR MORE INFORMATION ABOUT THE LICENSES
FOR THE APPLICABLE HOSTED SERVICE, THE AVAILABILITY
OF ANY FLEX LICENSES (IF APPLICABLE), PRICING AND
BILLING INFORMATION, AND OTHER IMPORTANT
INFORMATION REGARDING THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,

UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN
AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License. The
applicable number of licenses and units of capacity for which the
license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the documentation or other
materials available to You. “Software” means computer programs in
object code, provided by Avaya or an Avaya Channel Partner,
whether as stand-alone products, pre-installed on hardware products,
and any upgrades, updates, patches, bug fixes, or modified versions
thereto. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that
hosts a software application to be accessed by multiple users.
“Instance” means a single copy of the Software executing at a
particular time: (i) on one physical machine; or (ii) on one deployed
software virtual machine (“VM”) or similar deployment.

License types

Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only on a number of
Designated Processors up to the number indicated in the order.
Avaya may require the Designated Processor(s) to be identified in
the order by type, serial number, feature key, Instance, location or
other specific designation, or to be provided by End User to Avaya
through electronic means established by Avaya specifically for this
purpose.

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at

Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Note that
each Instance of a product must be separately licensed and ordered.
For example, if the end user customer or Avaya Channel Partner
would like to install two Instances of the same type of products, then
two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

The following applies if the H.264 (AVC) codec is distributed with the
product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT
PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG
LA, L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY
FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL
PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE
AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED
PRODUCTS USE OR EMBED CERTAIN THIRD PARTY
SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT

HTTP://WWW.MPEGLA.COM.

https://

SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS
REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE
LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S
EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY
SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE

WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

Customer acknowledges and agrees that it is responsible for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website:
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://

https://support.avaya.com for

HTTP://

https://

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

Handset Amplification Statement

Enabling the amplified capability will result in the handset not being
compliant to all Australian S004 requirements, but will allow the
handset to be fully compliant with United States 508 Section

1194.23(f) Standards.

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including
interference that may cause undesired operation of the
device.

Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.

Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.

Radiation Exposure Statement

This device complies with Industry Canada's RF radiation exposure
limits set forth for the general population (uncontrolled environment)
and must not be co-located or operated in conjunction with any other
antenna or transmitter.

Cet appareil est conforme aux limites d'exposition aux rayonnements
RF d'Industrie Canada énoncés dans la population générale
(environnement non contrôlé) et ne doivent pas être co-situés ou
exploités conjointement avec une autre antenne ou émetteur.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause
harmful interference, and

2. This equipment or device must accept any interference,
including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

802.11b/802.11g/BT:

Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.

Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.

To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,
including interferences that may cause undesired
operation.

Class B Part 15 Statement

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.

EU Countries

This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration
may be obtained from http://support.avaya.com or Avaya Inc., 211
Mt. Airy Road, Basking Ridge, NJ 07920 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• There is a risk of explosion if you use an incorrect type of
battery in the DECT handset. Replace used batteries with the
correct battery type: Nickel Metal Hydride (NiMH),
rechargeable, size AAA.

- This product uses NiMH batteries which are recyclable and
must not be disposed of as municipal waste to reduce the
risk of releasing substances into the environment. At the
end of the battery’s useful life, remove the rechargeable
batteries and take them to the nearest battery collection
location to be recycled.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- Limit the power to the device over telecommunications
wiring to 36-57 volt DC or ≤ 1.3 ampere DC.

To ensure the EMC Class B compliance when using a Collaboration
Station with an external HDMI monitor, the monitor must be of a type
with an external AC or DC power supply.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, or other third parties. Users are not permitted to use such
Marks without prior written consent from Avaya or such third party
which may own the Mark. Nothing contained in this site, the
Documentation, Hosted Service(s) and product(s) should be
construed as granting, by implication, estoppel, or otherwise, any
license or right in and to the Marks without the express written
permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Contents

Chapter 1: Introduction..........................................................................................................  12

Purpose................................................................................................................................ 12

Intended audience................................................................................................................. 12

Related resources.................................................................................................................  12

Documentation................................................................................................................ 12

Support................................................................................................................................  12

Chapter 2: Avaya H175 Video Collaboration Station overview..........................................  13

Specifications........................................................................................................................ 14

Physical system protection requirements................................................................................. 17

Product compatibility.............................................................................................................. 18

Supported apps..................................................................................................................... 18

Supported widgets................................................................................................................. 19

Supported features................................................................................................................ 19

Navigation............................................................................................................................  20

Menus............................................................................................................................  20

Button layout................................................................................................................... 21

Gestures......................................................................................................................... 21

User Interface.......................................................................................................................  22

Lock and Logout panel..................................................................................................... 23

Home screen..................................................................................................................  24

Navigation Panel.............................................................................................................  25

Top Bar..........................................................................................................................  25

Top Bar icons and notifications......................................................................................... 26

All Apps screen...............................................................................................................  28

Widgets screen...............................................................................................................  29

Communication containers............................................................................................... 29

Types of communication containers..................................................................................  30

Communication app screens............................................................................................  34

Contacts app screen........................................................................................................ 39

Calendar app screen.......................................................................................................  40

Icons..............................................................................................................................  41

Using Help............................................................................................................................ 44

Chapter 3: Setting up H175 Video Collaboration Station.................................................... 45

Hardware setup and login......................................................................................................  45

Packaged components....................................................................................................  45

Physical layout................................................................................................................ 46

Connectors and controls..................................................................................................  47

Connecting the Collaboration Station to the network........................................................... 49

Connecting a wired handset.............................................................................................  49

April 2016 Using Avaya H175 Video Collaboration Station 6

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Contents

Mounting and connecting the camera................................................................................ 50

Logging in and logging out...............................................................................................  51

Locking and unlocking.....................................................................................................  51

Tilting the display............................................................................................................  51

Virtual keyboard....................................................................................................................  52

Wireless handset................................................................................................................... 52

Wireless handset layout................................................................................................... 53

Installing the wireless handset.......................................................................................... 54

Enabling and disabling the wireless handset usage............................................................ 54

Pairing and re-pairing a wireless handset..........................................................................  55

Wireless handset notifications..........................................................................................  55

Answering and ending a call............................................................................................. 56

Charging the wireless handset battery............................................................................... 56

Enabling the wireless handset amplification....................................................................... 56

External monitor.................................................................................................................... 57

Connecting the Collaboration Station to an external monitor and a computer........................ 58

Viewing video windows on an external monitor..................................................................  59

Changing the size and location of a video window.............................................................. 59

Viewing the deskphone screen on an external monitor ......................................................  60

Camera................................................................................................................................  60

Camera mount................................................................................................................  61

Mounting and connecting the camera................................................................................ 62

Camera LED states.........................................................................................................  63

Camera notifications........................................................................................................ 63

Chapter 4: Call management.................................................................................................  64

Navigating to the Communication screen................................................................................. 65

Communication app screens..................................................................................................  66

Communication containers..................................................................................................... 70

Types of communication containers........................................................................................  72

Making an emergency call ..................................................................................................... 75

Precall operations.................................................................................................................. 75

Whisper Page.................................................................................................................  76

Sending a whisper page................................................................................................... 76

Blocking and unblocking your caller information.................................................................  77

Calling an intercom group member...................................................................................  77

Making a priority call........................................................................................................ 78

Unparking a call..............................................................................................................  78

Mid-call operations................................................................................................................  79

Muting and unmuting a call............................................................................................... 80

Putting and resuming a call on hold..................................................................................  80

Parking a call..................................................................................................................  80

Setting Auto Call Back.....................................................................................................  81

Excluding others from bridging on to your call.................................................................... 81

April 2016 Using Avaya H175 Video Collaboration Station 7

Comments on this document? [e-mail]

Contents

Extending a call to your mobile phone............................................................................... 82

Turning Malicious Call Trace on or off...............................................................................  82

Starting and stopping a call recording...............................................................................  82

Transferring a call ........................................................................................................... 83

Transferring a call to voice mail........................................................................................  83

Outgoing call management..................................................................................................... 84

Dialing modes.................................................................................................................  84

Audio and video calls....................................................................................................... 85

Input Panel.....................................................................................................................  85

Making an audio call........................................................................................................ 86

Making a video call.......................................................................................................... 87

Redialing a number.........................................................................................................  88

Adding a participant to an active call.................................................................................  88

Calling the alternate number of a contact........................................................................... 88

Making a call while on another call.................................................................................... 89

Incoming call management..................................................................................................... 89

Incoming Call Panel......................................................................................................... 90

Answering a call.............................................................................................................. 90

Ignoring a call.................................................................................................................  91

Rejecting a call................................................................................................................ 91

Answering a call while on another call............................................................................... 91

Monitoring features................................................................................................................ 91

Navigating to the Monitored Extensions screen........................................................................ 92

Monitored Extensions screens................................................................................................ 93

Bridged Call Appearance.......................................................................................................  94

Answering a call on a Bridged Call Appearance.................................................................  95

Making a call from a Bridged Call Appearance................................................................... 95

Joining a call on a Bridged Call Appearance...................................................................... 96

Excluding others from bridging on to your call.................................................................... 96

Team Button.........................................................................................................................  97

Answering a call on a Team Button................................................................................... 97

Busy Indicator.......................................................................................................................  97

Calling a monitored extension whose busy status is tracked...............................................  98

Group Pickup........................................................................................................................ 98

Answering a Group Pickup call.........................................................................................  99

Speed dialing to a monitored station.......................................................................................  99

Assigning a ringtone to a monitored station.............................................................................  99

Voice mail........................................................................................................................... 100

Listening to the voice mail..............................................................................................  100

Transferring a call to voice mail......................................................................................  100

Chapter 5: Call forwarding................................................................................................... 101

Enabling and disabling call forwarding................................................................................... 101

Activating and deactivating Send All Calls.............................................................................  102

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Contents

Activating and deactivating Forward All Calls......................................................................... 102

Activating and deactivating Forward All Calls When Busy/No Answer......................................  103

Activating and deactivating Enhanced Call Forward...............................................................  103

Chapter 6: Video call management.....................................................................................  105

Video call container.............................................................................................................  106

Making a video call.............................................................................................................. 107

Adding video to an audio call................................................................................................ 108

Blocking and unblocking the video transmission..................................................................... 108

Viewing video windows on an external monitor......................................................................  108

Changing the size and location of a video window.................................................................. 109

Chapter 7: Conferencing...................................................................................................... 110

Conference setup overview.................................................................................................. 110

Setting up and starting a conference..................................................................................... 112

Removing a participant from the conference setup................................................................. 113

Selecting the alternate number of a contact...........................................................................  113

Mid-conference operations................................................................................................... 113

Mid-conference moderator operations............................................................................. 113

Viewing the conference roster........................................................................................  114

Viewing the conference information................................................................................  114

Adding a participant to an active conference.................................................................... 115

Dropping a participant from an active conference............................................................. 115

Chapter 8: Contacts.............................................................................................................. 117

Navigating to the Contacts list..............................................................................................  118

Contacts app screen............................................................................................................ 119

Adding a contact.................................................................................................................  120

Contact field descriptions.....................................................................................................  121

Adding a contact from the call history.................................................................................... 121

Searching for a contact........................................................................................................  122

Viewing account-specific contacts......................................................................................... 122

Sorting the Contacts list.......................................................................................................  123

Adding a contact to the Favorites list..................................................................................... 123

Editing contact details.......................................................................................................... 123

Assigning a ringtone to a contact..........................................................................................  124

Configuring presence tracking of a contact............................................................................  125

Deleting a contact................................................................................................................ 125

Chapter 9: Communications history................................................................................... 126

Navigating to the Recents list...............................................................................................  127

Communications history icons..............................................................................................  127

Viewing communications history...........................................................................................  128

Changing communications history view................................................................................. 128

Removing communications history entry...............................................................................  129

Clearing communications history..........................................................................................  129

Configuring communications history settings.........................................................................  129

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Contents

Chapter 10: Calendar............................................................................................................ 131

Navigating to the Calendar screen........................................................................................  132

Calendar app screen...........................................................................................................  132

Viewing event details........................................................................................................... 133

Creating an event................................................................................................................ 133

Event field descriptions........................................................................................................  134

Deleting an event................................................................................................................  134

Changing event details........................................................................................................  135

Changing the calendar view.................................................................................................  135

Configuring the calendar settings.......................................................................................... 136

Calendar settings field descriptions....................................................................................... 136

Viewing a calendar notification.............................................................................................  137

Calling through click-to-dial..................................................................................................  137

Chapter 11: Presence...........................................................................................................  138

Presence icons...................................................................................................................  138

Changing your presence status............................................................................................  139

Configuring presence tracking of a contact............................................................................  139

Checking the contact presence............................................................................................. 140

Editing your presence note................................................................................................... 140

Approving presence tracking requests................................................................................... 140

Chapter 12: Browser............................................................................................................. 142

Navigating to the Browser screen.........................................................................................  143

Opening the browser...........................................................................................................  143

Chapter 13: SIP telephony...................................................................................................  144

Shared control....................................................................................................................  144

Group paging...................................................................................................................... 144

Chapter 14: Configuration.................................................................................................... 145

Navigating to the Settings screen.......................................................................................... 146

Configuring an Exchange account........................................................................................  146

Media settings..................................................................................................................... 147

Wi-Fi and network settings...................................................................................................  147

Selecting an Ethernet or a Wi-Fi network......................................................................... 148

Configuring the Ethernet settings.................................................................................... 148

Ethernet settings field descriptions.................................................................................. 148

Wi-Fi network................................................................................................................ 150

Connecting to a Wi-Fi network........................................................................................ 150

Bluetooth............................................................................................................................  151

Turning Bluetooth on.....................................................................................................  151

Pairing a Bluetooth device.............................................................................................. 151

Renaming a paired Bluetooth device............................................................................... 152

Unpairing a device......................................................................................................... 152

Changing a connection profile........................................................................................  152

Call settings........................................................................................................................ 153

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Contents

Configuring the redial option........................................................................................... 153

Setting the audio path.................................................................................................... 154

Configuring the wireless headset signaling......................................................................  154

Setting the dial mode..................................................................................................... 155

Setting video answer mode............................................................................................  155

Setting outgoing call mode.............................................................................................  155

Setting video call output display mode............................................................................. 156

Setting the Call Pickup Group indication.......................................................................... 156

Configuring Automatic Gain Control................................................................................  157

Setting the headset profile.............................................................................................. 157

Setting the screen when all calls end or after login...........................................................  157

Contacts settings................................................................................................................. 158

Setting a default contacts store....................................................................................... 158

Setting directory search on or off....................................................................................  159

Configuring contacts name display.................................................................................. 159

Setting the default search directory................................................................................. 160

Setting the sorting option for contacts.............................................................................  160

Configuring call logging........................................................................................................ 160

Setting screen lock time....................................................................................................... 161

Restarting the phone...........................................................................................................  161

Chapter 15: Personalization................................................................................................. 162

Adding a widget or an app on the launch panel...................................................................... 162

Adjusting the volume settings...............................................................................................  163

Using the volume button......................................................................................................  163

Personalizing ringtones........................................................................................................ 164

Personalizing the notification sound......................................................................................  165

Turning the button click sound on or off................................................................................. 165

Turning the touch sound on or off.........................................................................................  166

Turning the screen lock sound on or off................................................................................. 166

Adjusting the screen brightness............................................................................................ 166

Changing the wallpaper.......................................................................................................  167

Setting the timer to switch off the backlight............................................................................  167

Changing the font size.........................................................................................................  167

Changing the date format..................................................................................................... 168

Changing to the 24–hour time format....................................................................................  168

Chapter 16: Troubleshooting............................................................................................... 169

Camera not working............................................................................................................  169

Video not showing on the external monitor............................................................................  169

The base of the device is hot................................................................................................ 169

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Chapter 1: Introduction

Purpose

This document describes how to use the Avaya H175 Video Collaboration Station.

Intended audience

This document is intended for users of the Avaya H175 Video Collaboration Station.

Related resources

Documentation

Title Use this document to: Audience

Using

Avaya H175 Video Collaboration
Station Quick Reference

View instructions for tasks performed often. Users

Support

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

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Chapter 2: Avaya H175 Video Collaboration

Station overview

The Avaya H175 Video Collaboration Station is SIP-based VoIP HD video deskphone that
enterprises can use for audio, video, and conference communications. The Collaboration Station
combines the functionality of a business telephone and an executive video conference system.

You can use the Collaboration Station as:

• A traditional video phone by mounting the camera on the device.

• A high-end conference system by mounting the camera on an external monitor.

You can also connect the Collaboration Station and your personal computer to an external monitor
to get the picture-in-picture (PiP) functionality as shown in the image below.

April 2016 Using Avaya H175 Video Collaboration Station 13

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Avaya H175 Video Collaboration Station overview

Related links

Specifications on page 14
Physical system protection requirements on page 17
Product compatibility on page 18
Supported apps on page 18
Supported widgets on page 19
Supported features on page 19
User Interface on page 22
Using Help on page 44

Specifications

Specification Category H175

Display 7–inch IPS LCD display, capacitive touchscreen, 16 M colors, and a

Audio • Wideband audio through handset, headset, and speakerphone.

Video • Full HD, two way video calls up to 1080p 30 frames per second.

Hardware

resolution of 1280 x 800 px.

• Supported audio codecs are G.711 A-law/mu-law, G.722, G.729A/AB, G.
726-32.

• H.264 AVC baseline and high profile.

• Support external monitors with resolutions up to 1080p.

• Zero latency, display pass-through with Picture-in-Picture functionality for
sharing an external monitor with a computer.

• User control for video window size and position.

• Dynamic adaptation of incoming bit-rate to the current video window size
for bandwidth saving.

Table continues…

April 2016 Using Avaya H175 Video Collaboration Station 14

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Specifications

Camera • Detachable Full HD video camera (1920x1080) optimized for office use.

• Bright, f2.0 lens for a superior performance in low light.

• Camera that can be mounted on the device or on an external monitor.

• Mechanical privacy shutter.

• Activity LED.

Handset • Wireless handset, which is available in specific countries, supports DECT

6.0 and has call control, mute, and volume buttons.

• Optional wired handset.

Physical

Kensington security slot.

security

Physical
buttons and
LEDs

• Dialpad: 0-9, *, and #.

• Volume up and volume down buttons.

• Audio mute and video block buttons.

• Speakerphone and headset buttons.

• Message Waiting Indicator LED.

Connectivity

• LED touch buttons.

Connectors • RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port.

• RJ45 secondary Gigabit Ethernet (10/100/1000 Mbps) port for personal
computer.

• USB dedicated camera port.

• USB 2.0 charging port with up to 1.5 A power to rapidly recharge
smartphones and tablets.

• Two USB 2.0 general purpose ports.

• USB 2.0 micro AB port.

• Digital display video output port capable of supporting a monitor with up
to 1080p.

• Digital display input port capable of handling digital video from a personal
computer for picture-in-picture video overlay support.

• RJ9 analog handset port.

• RJ9 analog headset port.

• SD card slot is not currently supported.

• 48 V AC power supply.

Processor Freescale i.Mx6 1.0 GHz quad-core ARM Cortex-A9 processor.

Storage 4GB eMMC flash memory configured as SLC.

Memory 2 GB of RAM.

Ethernet Gigabit Ethernet.

Table continues…

April 2016 Using Avaya H175 Video Collaboration Station 15

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Avaya H175 Video Collaboration Station overview

Wi-Fi Dual-band, 2.4 GHz and 5 GHz, 802.11a/b/g/n.

Bluetooth Supports:

• Bluetooth 4.0.

• Headset profile.

Ethernet • IEEE 802.3at.

Power

Accessory
support

Software
features

• Single Port PoE injector (SPPoE).

AC power External 30 W AC power adapter.

• USB headset, keyboard, and mouse.

-

• Bluetooth HID-keyboard and mouse.

• Bluetooth headsets.

• Android 4.3 operating system.

• Avaya Aura® features.

- Audio and video call management.

- Advanced call management, such as call forwarding, call transfer, call

park, and bridged call appearances.

• IP Office v10.0 features.

- Audio and video call management.

- Synchronize user contacts with Avaya one-X® Portal.

• Audio and video call with Avaya Scopia® Elite MCU and Avaya Aura
Conferencing with roster control.

• Microsoft Exchange Server calendar and contacts integration.

-

- Microsoft Exchange Server calendar integration with built-in click-to-call

support.

®

• Contact app

- Synchronize contacts with Microsoft Exchange Server .

- Synchronize user contacts with Avaya Aura® System Manager.

- Synchronize user contacts with Avaya one-X® Portal.

• Publish and display presence status with Avaya Aura® Presence
Services integration.

• Enhanced user interface shared with Avaya Communicator 2.0 optimized
for touchscreen.

• HTML 5 browser with built-in click-to-call support.

• History, Calculator, and Alarm clock apps.

• Online help.

• Screen lock facility.

Security

• 802.1x EAP-TLS and EAP-MD5 over the Ethernet interface.

Table continues…

April 2016 Using Avaya H175 Video Collaboration Station 16

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Physical system protection requirements

• Wi-Fi WEP, WPA/WPA2 PSK, and 802.1x EAP, where for 802.1x EAP
following features are supported:

- EAP-PEAP with MSCHAPV2 and EAP-GTC as phase 2 authentication

methods.

- EAP-TLS.

- EAP-TTLS with MSCHAP, MSCHAPV2, and EAP-GTC as phase 2

authentication methods.

- EAP-PWD.

• Trusted certificate repository configured through the settings file to be
used by all applications.

• Android built in certificates are used in addition to trusted certificates for
the browser and Microsoft Exchange Server.

• Identity certificate generation using SCEP.

• Support SIP signaling over TLS.

• Media encryption (SRTP) using AES-128 and AES-256.

• Supports SRTCP (authentication only).

• User information, such as MS Exchange credentials, call logs, and
browser history, is erased when a new user logs in.

Related links

Avaya H175 Video Collaboration Station overview on page 13

Physical system protection requirements

Ensure that you:

• Use only those HDMI cables that include internal grounding conductivity, which is a required
HDMI standard.

• Put the device on a flat surface, such as a table, for proper heat dissipation. The heat from the
device dissipates from the lower plastic cover and finally through the space between the rubber
foot pads. Therefore, the lower plastic part is relatively warmer.

• Do not keep any object, such as paper or cloth, below the device.

• Do not operate the device near water.

• Do not use the device during a lightning storm.

• Limit the power to the device over telecommunications wiring to 36-57 volt DC or ≤ 1.3 ampere
DC.

Related links

Avaya H175 Video Collaboration Station overview on page 13

April 2016 Using Avaya H175 Video Collaboration Station 17

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Avaya H175 Video Collaboration Station overview

Product compatibility

For the latest compatibility information about the Avaya H175 Video Collaboration Station with:

• Other products, see Compatibility Matrix.

• Headsets, see

DevConnect Portal.

Related links

Avaya H175 Video Collaboration Station overview on page 13

Supported apps

The Collaboration Station supports the following apps:

App Use to

Communication Manage audio, video, and conference calls.

Contacts Manage contacts from Microsoft Exchange Server and Avaya Aura® accounts.

Calendar Manage Microsoft Exchange Server calendar events.

History Manage audio, video, and conference call history.

Settings Manage the Collaboration Station settings and personalization.

Voicemail Manage voice mails.

Browser Open the web browser.

Calculator Perform simple and scientific calculations and conversions.

Clock Manage clock settings and alarms.

Downloads Show file download progress and download history.

Gallery Manage media files.

Lock Lock your Collaboration Station screen.

Logout Log out of the Collaboration Station.

Help View HTML help for the Collaboration Station.

Avaya.com Provides a link to the Avaya website.

The Collaboration Station does not support third-party Android apps.

Related links

Avaya H175 Video Collaboration Station overview on page 13
All Apps screen on page 28

April 2016 Using Avaya H175 Video Collaboration Station 18

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Supported widgets

Supported widgets

Collaboration Station supports the following widgets that display on the Homescreen:

Widget Purpose

Analog clock Adds an analog clock.

Bookmark Adds a shortcut to the URL from the browser bookmark.

Calendar Provides quick access to the date and upcoming Microsoft Exchange Server calendar

events.

Digital clock Adds a digital clock.

Direct call Adds a dialer to initiate an audio or video call according to the configurations done

under the Outgoing call mode option.

Contact selection is available when you add it to the Home screen.

Direct call-video Adds a dialer to initiate a video call.

Contact selection is available when you add it to the Home screen.

Direct call-voice Adds a dialer to initiate an audio call.

Contact selection is available when you add it to the Home screen.

Notifications Adds a panel for the current notifications.

Photo Gallery Adds a panel to display images.

Image selection is available when you add the widget to the Home screen.

Search Adds a search panel.

Settings shortcut Adds a shortcut for the configuration options present in the Settings application.

Related links

Avaya H175 Video Collaboration Station overview on page 13

Supported features

Avaya H175 Video Collaboration Station supports the Avaya Aura® and IP Office environments.

Features

Audio and Video calls Yes Yes

Audio and Video conference Yes Yes

Intercom Group Yes No

Call Park/Unpark Yes No

Call Exclusion Yes No

Priority Call Yes No

Avaya Aura

®

IP Office

Table continues…

April 2016 Using Avaya H175 Video Collaboration Station 19

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Avaya H175 Video Collaboration Station overview

Features Avaya Aura

Block/Unblock Calling Party Info Yes No

Whisper Page Yes No

Enhanced Call Forward Yes No

EC500 Yes No

Emergency call Yes Yes

Call Transfer Yes Yes

Auto Call Back Yes No

Malicious Call Trace Yes No

Team Button Yes No

Busy Indicator Yes No

Group Pickup Yes No

Bridged Call Appearance Yes No

Microsoft Exchange Server
calendar and contacts integration

Shared Control with Avaya one-X
Communicator

Presence Yes No

Personalized ringtones Yes No

Yes Yes

®

Yes Yes

®

IP Office

Supports Mobile Twinning through
Avaya Aura® Communication
Manager

Related links

Avaya H175 Video Collaboration Station overview on page 13

Navigation

Menus

The Collaboration Station provides the following types of menus:

• Contextual menus that are specific to apps.

• Settings menu that provides personalization and configuration options for the device.

Related links

Avaya H175 Video Collaboration Station overview on page 13

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Button layout

Navigation

Number Name

1 Headset

2 Speaker

3 Dial pad

4 Volume Down

5 Volume Up

6 Audio Mute

7 Video Block

Related links

Avaya H175 Video Collaboration Station overview on page 13

Gestures

Gesture Action Use

Tap Touch the screen lightly with your

fingertip.

Tap and hold Press the screen with your fingertip for a

few seconds.

Drag and drop Press your fingertip on the object and

slide the object to a new location.

To open an app or select an option.

To select an object or display a contextual
menu.

To move the object to another location.

Table continues…

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Avaya H175 Video Collaboration Station overview

Gesture Action Use

Swipe down Tap on the top of the screen and move

your finger downward.

Swipe up Tap on the bottom of the screen and

move your finger upward.

Flick Make a sharp, swift movement with your

fingertip to slide the screen in a straight
line in one direction.

Pinch open Touch the screen with the forefinger and

thumb and move the fingers apart.

Pinch close Touch the screen with the forefinger and

thumb held apart and then bring them
together.

Related links

Avaya H175 Video Collaboration Station overview on page 13

To expand the Top Bar.

To scroll back the Top Bar.

To change between the Home
screenpanels or to view images in the
Gallery.

To enlarge an image.

To shrink an image.

User Interface

The Collaboration Station can be configured with the Avaya Aura® and IP Office environments.
Depending on the environment, the Collaboration Station user interface can differ.

Related links

Avaya H175 Video Collaboration Station overview on page 13
Lock and Logout panel on page 23
Home screen on page 24
Navigation Panel on page 25
Top Bar on page 25
Top Bar icons and notifications on page 26
All Apps screen on page 28
Widgets screen on page 29
Communication containers on page 29
Types of communication containers on page 30
Communication app screens on page 34
Contacts app screen on page 39
Calendar app screen on page 40
Icons on page 41

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Lock and Logout panel

Lock and Logout panel in Avaya Aura

User Interface

®

Lock and Logout panel in IP Office

Number

1 Lock Locks the Collaboration Station.

2 Logout Logs you out from the Collaboration Station.

3 Status Note Saves the status note that appears next to your presence status on a

Name Description

watcher’s Collaboration Station. This feature is only available in an Avaya
Aura® environment.

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2

4

5

1

3

Avaya H175 Video Collaboration Station overview

Related links

User Interface on page 22
Logging in and logging out on page 51
Locking and unlocking on page 51

Home screen

Number Name Description

1 Top Bar Displays the available features such as time, date, notifications, and other

supported icons.

2 Favorites Tray Displays the frequently used apps. You can add your favorite or most used

apps in the Favorites Tray.

3 All Apps menu Displays the All Apps screen that contains all apps and widgets available

on the Collaboration Station.

4 Launchers Displays the corresponding apps.

5 Widgets Displays the corresponding widgets.

Related links

User Interface on page 22

April 2016 Using Avaya H175 Video Collaboration Station 24

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Navigation Panel

1 2

3

4

5

User Interface

Number Name Description

1 Back Displays the previous screen where applicable. The button glows when

there is a previous screen to go to.

2 Phone Displays the Communication app Launch Panel.

3 Home Displays the Home screen.

4 Contacts Displays the Contacts list.

5 Monitor Displays the Monitored Extensions screen. This feature is only available in

an Avaya Aura® environment.

Related links

User Interface on page 22

Top Bar

The Top Bar is a horizontal bar at the top of the screen that displays the time, date, and
notifications. The presence information is displayed only in an Avaya Aura® environment.

Top Bar modes

The Top Bar has the following modes:

• Normal mode

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Avaya H175 Video Collaboration Station overview

• Expanded mode

Swiping down the normal mode of the Top Bar displays the expanded mode and swiping up the
expanded mode displays the normal mode of the Top Bar.

Normal mode

In the normal mode, the Top Bar displays maximum 13 notifications. If there are more than eight

notifications, the Collaboration Station displays the Hidden icon to view the remaining
notifications. Dismissing one or more notifications displays the remaining notifications that are not
displayed if the number of notifications exceeds 13.

Expanded mode

In the expanded mode, the Top Bar displays all notifications with their details.

Related links

User Interface on page 22

Top Bar icons and notifications

The Top Bar displays the following icons and notifications.

Icon Name Notification

Error
Message

Ringer
Volume Off

April 2016 Using Avaya H175 Video Collaboration Station 26

Indicates that one or more apps generated error messages and the
number of error messages.

Indicates that the ringer volume of the Collaboration Station is at zero level.

Table continues…

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Icon Name Notification

Voice Volume
Off

Indicates that the voice volume of the Collaboration Station is at zero level.
The icon blinks in the Top Bar.

Call Diversion Indicates that the redirection feature is active. This feature is only available

in an Avaya Aura® environment.

EC500 Indicates that the EC500 feature is active. This feature is only available in

an Avaya Aura® environment.

Bluetooth
Headset

Indicates that a bluetooth-enabled headset is connected to the
Collaboration Station.

Missed Calls Indicates the number of missed calls for all call types.

User Interface

Meeting

Indicates an upcoming meeting.

Reminder

Voice Mail Indicates that you have one or more voice mail messages.

Wireless
Handset
Charged

Indicates the full battery level of the connected wireless handset. The Top
Bar also displays different icons for the following battery levels:

• Charged

• 75% – 99%

• 50% – 74%

• 25% – 54%

• 10% – 24%

• Low battery

Wireless

Indicates the wireless handset is getting charged.
Handset
Charging

Wireless

Indicates the ongoing wireless handset software update.
Handset
Software
Update

Wireless

Indicates the active amplified mode for the wireless handset.
Handset
Amplified
Mode

Wi-Fi Indicates Wi-Fi connectivity and the signal strength.

USB Device Indicates a USB device connection.

File Download Indicates an active file download when the arrow appears as moving down

and a completed file download when the arrow stops moving.

Shared
Control Mode

Indicates the shared control mode of the Collaboration Station with a

connected computer system.

Table continues…

April 2016 Using Avaya H175 Video Collaboration Station 27

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Avaya H175 Video Collaboration Station overview

Icon Name Notification

Keyboard
Current
Language

Indicates the current language that you selected for the connected

keyboard.

Related links

User Interface on page 22

All Apps screen

Related links

User Interface on page 22
Supported apps on page 18

April 2016 Using Avaya H175 Video Collaboration Station 28

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Widgets screen

User Interface

Related links

User Interface on page 22

Communication containers

Communication containers are rectangular regions in the Communication screen that represent
conversation sessions or calls.

Containers provide the following information:

• List of participants.

• Call states, such as active call or call on hold.

• Controls for starting and managing calls.

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Avaya H175 Video Collaboration Station overview

Parts of a container

Number Name Description

1 Header Displays an icon to indicate the call type. Header of an active call container displays

the call state and media indicators, a label, call duration, call quality indicator, and
optional icons for container management.

2 Body Displays contact cards of participants. A contact card includes the image, name, and

phone number of a participant.

An end-to-end encrypted call icon (
configured.

3 Controls Displays options for starting audio or video calls. Precall and mid-call features are only

active in an Avaya Aura® environment.

) is displayed for audio and video calls if

States of a container

A container can be in one of the following states:

• Open: Displays the header and body.

• Closed: Displays only the header.

Related links

User Interface on page 22
Call management on page 64

Types of communication containers

Communication containers are of the following types:

• New call container

April 2016 Using Avaya H175 Video Collaboration Station 30

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• Active call container

• Call on hold container

New call container

A new call container provides:

• A location to add call participants.

• Controls for starting audio or video calls.

• Precall settings. This feature is only active in an Avaya Aura® environment.

User Interface

Number Name Description

1 Audio Call Starts an audio call.

2 Video Call Starts a video call.

3 Precall Features Displays the precall menu. This feature is only active in an Avaya Aura

environment.

4 Dial Pad Displays the soft dial pad.

5 Contacts Displays the Contacts list.

6 Redial Displays the Input Panel with the last dialed number or the Recents list.

Active call container

An active call container displays:

• Contact cards of participants in the container body.

• An active call icon, a call duration indicator, icons for call state information, and a call quality
indicator in the container header.

®

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Avaya H175 Video Collaboration Station overview

Tip:

The Collaboration Station displays the call quality indicator only when the call quality
deteriorates. Ensure that the feature is enabled by the administrator.

Number Name Description

1 Video Call Starts a video call.

2 Add Participant Adds another contact to an active call.

3 Mid Call Features Displays the mid-call menu. This feature is only active in an Avaya Aura

environment.

4 Transfer Transfers the active call.

5 Hold Puts the active call on hold.

6 End Call Ends the call.

7 Contact Card The contact card of the called person.

8 Call Details Area Displays the call type icon, call duration, and call quality indicator.

®

Call on hold container

A call on hold container contains an on-hold call. A call on hold container displays the call on hold
icon and the call hold timer in the header. The Collaboration Station displays a call on hold container
in a closed state.

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User Interface

Ringing call container

A ringing call container contains an ignored call and displays controls to answer or reject the call.
The Collaboration Station displays a ringing call container in a closed state.

Related links

User Interface on page 22
Call management on page 64

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Avaya H175 Video Collaboration Station overview

Communication app screens

Idle Communication screen in Avaya Aura

®

Idle Communication screen in IP Office

The idle Communication screen displays the Launch Panel that contains the following icons for
quick access to basic functions and features of the Communication app.

April 2016 Using Avaya H175 Video Collaboration Station 34

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User Interface

Number Name Description

1 Favorites Displays the Favorites list in the overlay mode. Select from the following

options:

• Add new

• Most Frequent

• Filter

• Directory Search

• Accounts

• Settings

• Help

This feature is only available in an Avaya Aura® environment.

Note:

The Calendar icon is displayed in an IP Office environment.

2 Features Displays the Precall features menu. This feature is only available in an

Avaya Aura® environment.

Note:

The Settings icon is displayed in an IP Office environment.

3 Dial Opens a new call container, and displays the Input Panel.

4 Add Displays the Add New Contact screen.

5 Redial Displays the Input Panel with the last dialed number or the Recents list.

6 Search Displays the Contacts Search screen in the full-screen mode.

7 History Displays the Recents list in the overlay mode. Select from the following

options:

• Filter

• Clear

• Settings

• Help

8 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are
ordered by the first name or last name.

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Avaya H175 Video Collaboration Station overview

Precall Communication screen

Number Name Description

1 New Conversation Opens a new conversation container.

2 Audio Call Starts an audio call.

3 Video Call Starts a video call or promotes an audio call to a video call.

4 Precall Features Displays the Precall features menu. This feature is only active in an Avaya

Aura® environment.

5 Dial Pad Displays the Input Panel.

6 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are
ordered by the first name or last name.

7 Redial Displays the Input Panel with the last dialed number or the Recents list.

8 Menu Displays the Phone menu.

9 Conference Displays the conference participants list of an active conference in the

overlay mode.

10 Recents Displays the Recents list in the overlay mode. Select from the following

options:

• Filter

• Clear

• Settings

• Help

Table continues…

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User Interface

Number Name Description

11 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are

ordered by the first name or last name.

12 Favorites Displays the Favorites list in the overlay mode. Select from the following

options:

• Add new

• Most Frequent

• Filter

• Directory Search

• Accounts

• Settings

• Help

This feature is only available in an Avaya Aura® environment.

Mid-call Communication screen

Number Name Description

1 New Conversation Opens a new conversation container.

2 Video Call Starts a video call or promotes an audio call to a video call.

3 Add Contact Adds a contact to the current call.

Table continues…

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Avaya H175 Video Collaboration Station overview

Number Name Description

4 Mid Call Features Displays the Mid-call Features menu.

This feature is only active in an Avaya Aura® environment.

5 Transfer Transfers the call to the required number.

6 Hold Puts the call on hold.

7 End Call Ends the call.

8 Menu Displays the Phone menu.

9 Conference Displays the conference participants list of an active conference in the

overlay mode.

10 Recents Displays the Recents list in the overlay mode. Select from the following

options:

• Filter

• Clear

• Settings

• Help

11 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are
ordered by the first name or last name.

12 Favorites Displays the Favorites list in the overlay mode. Select from the following

options:

Related links

User Interface on page 22
Call management on page 64

• Add new

• Most Frequent

• Filter

• Directory Search

• Accounts

• Settings

• Help

This feature is only available in an Avaya Aura® environment.

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Contacts app screen

User Interface

Number Name Description

1 Overlay Changes to the overlay mode.

2 One-touch Audio

Dial

3 One-touch Video

Dial

4 Menu Displays the options for the current overlay.

5 Conference Displays the conference participants list of an active conference in the

6 Recents Displays the Recents list in the overlay mode. Select from the following

7 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

Starts an audio call.

Starts a video call or promotes an audio call to a video call.

overlay mode.

options:

• Filter

• Clear

• Settings

• Help

sort by option, you can sort the contacts list to display contacts that are
ordered by the first name or last name.

Add or edit contacts from the following options:

• Avaya Aura: Appears only in an Avaya Aura® environment.

Table continues…

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Avaya H175 Video Collaboration Station overview

Number Name Description

• one-X Portal: Appears only in an IP Office environment.

• Microsoft Exchange Server

8 Favorites Displays the Favorites list in the overlay mode. Select from the following

options:

• Add new

• Most Frequent

• Filter

• Directory Search

• Accounts

• Settings

• Help

This feature is only available in an Avaya Aura® environment.

9 Search Searches a contact. When you tap the Search bar, the system displays an

active cursor with a keyboard.

Related links

User Interface on page 22
Contacts on page 117

Calendar app screen

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Number Name Description

1 Change view Changes the view of the Calendar screen to display the day, week, or

month of the calendar.

2 Account name Displays the email address of the account that you configured for the

Calendar app.

3 Menu Displays the Calendar menu.

4 Add Event Adds an event.

5 Today Displays the current day events.

Related links

User Interface on page 22
Calendar on page 131

Icons

Icon Name Description

Topbar

Error Message Indicates that one or more apps generated error messages and

the number of error messages.

Ringer Volume Off Indicates that the ringer volume of the Collaboration Station is at

zero level.

Voice Volume Off Indicates that the voice volume of the Collaboration Station is at

zero level. The icon blinks in the Top Bar.

Call Diversion Indicates that a redirection feature is active.

User Interface

This feature is only available in an Avaya Aura® environment.

EC500 Indicates that the EC500 feature is active.

This feature is only available in an Avaya Aura® environment.

Bluetooth Headset Indicates that a Bluetooth-enabled headset is connected to the

Collaboration Station.

Missed Calls Indicates the number of missed calls for all call types.

Meeting Reminder Indicates that you have an upcoming meeting.

Voice Mail Indicates that you have one or more voice mail messages.

Wireless Handset Indicates the wireless handset connection and the battery level

of the connected wireless handset.

Wireless Handset
Amplified Mode

Indicates that the amplified mode is active for the wireless
handset.

Table continues…

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Avaya H175 Video Collaboration Station overview

Icon Name Description

Wi-Fi Indicates the Wi-Fi connectivity and the signal strength.

USB Device Indicates that a USB device is connected to the Collaboration

Station.

File Download Indicates an active file download when the arrow appears

moving downwards and a completed file download when the
arrow stops moving.

Shared Control
Mode

Indicates that the Collaboration Station is connected to a
computer system in a shared control mode.

Apps

Lock Locks the screen.

Logout Logs out the user.

History Displays the History app in the overlay mode.

Communication Displays the Communication app.

Help Displays the Help in the browser.

Calendar Displays the Calendar app.

Browser Displays the Browser app.

Voice Mail Dials the voice mail server.

Settings Displays the Settings app.

Calculator Displays the Calculator app.

Presence

This feature is only available in an Avaya Aura® environment.

Available Indicates that the user is available and can communicate.

On a call Indicates that the user is on a call.

Busy Indicates that the user is busy.

Away Indicates that the user is away.

Do not Disturb Indicates that the user does not want to communicate.

Out of Office/Offline Indicates that the user is either not in the office or wants to

appear offline.

Table continues…

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Icon Name Description

Unknown Indicates that the user status is unknown.

Automatic Indicates that the status is updated automatically.

Communications history

Incoming audio call Shows an answered audio call.

Outgoing audio call Shows an outgoing audio call.

Missed audio call Shows a missed audio call.

Incoming video call Shows an incoming video call.

Outgoing video call Shows an outgoing video call.

Bridged audio call Shows a bridged call.

This feature is only available in an Avaya Aura® environment.

Forwarded call Shows a forwarded call.

User Interface

General

This feature is only available in an Avaya Aura® environment.

Intercom call Shows an intercom call.

This feature is only available in an Avaya Aura® environment.

Transfer recall Shows a transferred call.

This feature is only available in an Avaya Aura® environment.

Priority call Shows a priority call.

This feature is only available in an Avaya Aura® environment.

Auto callback call Shows an auto call back call.

This feature is only available in an Avaya Aura® environment.

Favorites Indicates a favorite contact or a feature.

Ringer and
Notification On

Ringer and

Indicates that the ringer and notification volume is at a positive
level.

Indicates that the ringer and notification volume is at zero level.

Notification Off

Media volume On Indicates that the media volume is at a positive level.

Voice volume Off Indicates that the voice volume is at zero level.

Bridged Call
Appearance

Indicates a bridged appearance call.

This feature is only available in an Avaya Aura® environment.

Table continues…

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Avaya H175 Video Collaboration Station overview

Icon Name Description

Ringing Indicates an incoming call on a monitored extension.

This feature is only available in an Avaya Aura® environment.

Call quality
indicator

Encrypted call Indicates that the call is encrypted. This icon is displayed only

Indicates that the wideband codec is used during the call.

for a two-party call between SIP endpoints.

This feature is only available in an Avaya Aura® environment.

Related links

User Interface on page 22

Using Help

Procedure

Perform one of the following actions to view the Help:

• Tap the Help icon on the Home screen or the Favorites Tray.

• Tap the All Apps menu in the Favorites Tray, and then tap the Help icon.

• Tap Menu of the respective app, and then tap Help.

Related links

Avaya H175 Video Collaboration Station overview on page 13

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Chapter 3: Setting up H175 Video

Collaboration Station

Hardware setup and login

This section describes the components of the Collaboration Station and how to assemble the
components and log in to the device.

Related links

Packaged components on page 45
Physical layout on page 46
Connectors and controls on page 47
Connecting the Collaboration Station to the network on page 49
Connecting a wired handset on page 49
Mounting and connecting the camera on page 50
Logging in and logging out on page 51
Locking and unlocking on page 51
Tilting the display on page 51

Packaged components

Ensure that the package contains the following parts:

• The Collaboration Station base

• Wireless handset

• Two AAA rechargeable batteries

• Ethernet cable

• Camera

• 2-meter USB cable

The camera and USB cable are packaged in a separate box.

The package might also contain the following optional components:

• Wired handset with a handset cord

• Charging pins cover

You might also get a package of an AC power adapter and cord if you ordered one for the device.

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Setting up H175 Video Collaboration Station

Related links

Hardware setup and login on page 45

Physical layout

Number Name

1 Wireless handset

2 Headset

3 Speaker

4 Dial pad

5 Volume Down

6 Volume Up

7 Audio Mute

8 Video Block

9 Navigation Panel

10 Capacitive touch screen

11 Message waiting indicator

12 Camera

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Related links

Hardware setup and login on page 45

Connectors and controls

Rear Panel

Number Name

1 Power connector

2 RJ45 10/100/1000 Mbps Gigabit Ethernet connector

3 RJ45 10/100/1000 Mbps Gigabit Ethernet personal computer connector

4 USB 2.0 connector

5 USB 2.0 high-power gadget charging connector

Hardware setup and login

As the port uses only the spare power, the charging speed may vary based on whether power
supply is through AC, PoE, or SP-PoE

6 USB camera connector

7 Digital video display out connector

8 Digital video display in connector

Side panel

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Setting up H175 Video Collaboration Station

Number Name

1 USB 2.0 connector

2 USB 2.0 micro AB connector

3 RJ9 analog headset connector

4 RJ9 analog handset connector

Front panel

Number Name

1 SD card slot that is currently not supported

Related links

Hardware setup and login on page 45
Checking the port information and status on page 48

Checking the port information and status

About this task

Use the following procedure to check the following port information:

• Port name and its physical location on the device

• Name of the device plugged into a port and the power required for the device

• Indication if a device is not authorized for a particular port

• Available power

Procedure

1. Go to the Settings screen.

2. Tap DEVICE > USB.

The Collaboration Station displays the port information under USB DEVICES.

Related links

Connectors and controls on page 47

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Hardware setup and login

Connecting the Collaboration Station to the network

About this task

You can connect your Collaboration Station to an Ethernet or a Wi-Fi network. The Wi-Fi option is
enabled by default in the settings file.

If you connect to a Wi-Fi network that has a Captive portal enabled, the Collaboration Station
displays a notification in the Top Bar to sign into to the Wi-Fi network. Tapping the notification in the
Top Bar opens the Captive portal page where you need to provide the login details to login to the
network.

Procedure

1. If your are connecting the deskphone to a wireless network or a wired network that does not
have a 802.3at PoE or 802.3af PoE injector specification, connect the power adapter to the
48–V DC power connector at the back of the Collaboration Station and plug the power
adapter into an electrical outlet.

2. Perform one of the following actions:

• To connect to a wired network, plug one end of an Ethernet cable into the LAN connector
at the back of the Collaboration Station. Plug the other end into an available LAN port.

• To connect to a wireless network:

a. Wait for the deskphone to initialize and display the LOGIN screen.

b. Tap the Settings icon.

c. Tap WIRELESS & NETWORKS > Network > Network mode > Wi-Fi.

d. Tap Wi-Fi and select a network from the list of networks.

e. Enter the login credentials that the Collaboration Station displays if the Wi-Fi network

is a secured network.

Related links

Hardware setup and login on page 45

Connecting a wired handset

About this task

If you bought the Collaboration Station with a wireless handset and now want to replace the wireless
handset with a wired handset, then you must cover the pins as described in this task. If you ordered
the Collaboration Station with a wired handset, the charging pins are covered and you only need to
connect the handset.

You cannot use the wireless handset if you connect a wired handset.

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Setting up H175 Video Collaboration Station

Procedure

1. Perform the following steps only if you are replacing the wireless handset with the wired
handset, else skip the steps.

a. From the back of the device, remove the screw that is below the charging pins bushing.

b. Remove the charging bushing plastic.

c. Attach the blind bushing plastic cover from the top and secure it with a screw.

2. Plug non-spiral end of the handset cord into the handset connector on the Collaboration
Station.

3. Plug the other end into the connector in the handset.

4. Disable the wireless handset.

Related links

Hardware setup and login on page 45

Mounting and connecting the camera

Procedure

• For integrated mount:

1. Position the camera on the Collaboration Station.

2. Fold the camera leg and insert the camera latch in the twist lock at the back of the
Collaboration Station.

3. Plug one end of the camera cable into the camera connector of the Collaboration Station.
Plug the other end into the connector in the camera.

• For external mount:

1. Position the camera on the external monitor and open the camera leg to balance the
camera properly.

2. Plug one end of the camera cable into the camera connector of the Collaboration Station.
Plug the other end into the connector in the camera.

3. Plug one end of the video cable into the video display out connector of the Collaboration
Station. Plug the other end into the video display in connector of the external monitor.

Related links

Hardware setup and login on page 45
Camera on page 60

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Logging in and logging out

Procedure

• To log in to the Collaboration Station:

1. On the LOGIN screen, enter user name and password in the Enter Extension and Enter
Password fields.

Hardware setup and login

2.
Tap

• To log out of the Collaboration Station, perform one of the following actions:

- In the presence panel of the Top Bar, tap Logout.

- On the Home screen, tap the Logout app icon.

Related links

Hardware setup and login on page 45
Locking and unlocking on page 51
Lock and Logout panel on page 23

Login.

Locking and unlocking

About this task

You can lock your Collaboration Station if the locking feature is enabled for the device.

Procedure

• To lock the Collaboration Station, perform one of the following actions:

- In the presence panel of the Top Bar, tap Lock.

- On the Home screen, tap the Lock app icon.

• To unlock the Collaboration Station:

1. On the UNLOCK screen, enter password in the Enter Password field.

2.
Tap Unlock.

Related links

Hardware setup and login on page 45
Logging in and logging out on page 51
Lock and Logout panel on page 23

Tilting the display

Procedure

1. Press the screen lock button at the back of the display.

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Setting up H175 Video Collaboration Station

2. While pressing the button, tilt the display at the required angle.

3. Release the screen lock button to lock the display in position.

Related links

Hardware setup and login on page 45

Virtual keyboard

The Collaboration Station displays a virtual keyboard when you tap a text box to enter data. In case
you select multiple input languages, you can change between the languages through the virtual
keyboard.

Number Name Description

1 Tab Moves the cursor to the next field.

2 Number display Displays the number pad and special characters.

3 Case change Changes the case of the letters.

4 Hide keyboard Hides the keyboard.

5 Next Moves to the next text field.

6 Delete Deletes any character before the current position of the cursor.

Wireless handset

The Collaboration Station supports a wireless handset that you can use within a close proximity of
the device. The wireless handset uses the Digital Enhanced Cordless Telecommunications (DECT)
protocol and supports Hearing Aid Compatibility.

Check with your administrator if the wireless handset is supported for your country and whether the
administrator enabled the wireless handset for you.

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Related links

Wireless handset layout on page 53
Installing the wireless handset on page 54
Enabling and disabling the wireless handset usage on page 54
Pairing and re-pairing a wireless handset on page 55
Wireless handset notifications on page 55
Answering and ending a call on page 56
Charging the wireless handset battery on page 56
Enabling the wireless handset amplification on page 56

Wireless handset layout

Wireless handset

Number Name

1 Mute

2 Volume up

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Setting up H175 Video Collaboration Station

Number Name

3 Volume down

4 Battery slot

5 Charging pins

6 Mute LED

7 Call control

Related links

Wireless handset on page 52

Installing the wireless handset

Before you begin

Ensure that the administrator configured the country settings and enabled the DECT menu option
for the wireless handset. Once you have installed the wireless handset, the batteries will take
around 16 hours to get fully charged for the first time.

Procedure

1. Install the batteries in the battery slot by matching the poles as shown in the slot label.

Danger:

There is a risk of explosion if you use an incorrect type of battery.

2. Put the wireless handset in the cradle.

The Collaboration Station displays the battery level and the pairing information in the Top
Bar.

Related links

Wireless handset on page 52

Enabling and disabling the wireless handset usage

About this task

You can enable or disable the wireless handset usage only if your administrator configured the
option for you.

Procedure

1. Go to the Settings screen.

2. Perform one of the following actions:

• To enable the wireless handset usage, tap WIRELESS & NETWORKS > DECT > ON.

• To disable the wireless handset usage, tap WIRELESS & NETWORKS > DECT > OFF.

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Related links

Wireless handset on page 52

Pairing and re-pairing a wireless handset

About this task

You can pair only one wireless handset with the Collaboration Station.

Procedure

To pair or re-pair a wireless handset, put the handset on the cradle.

The Collaboration Station displays the paring information in the Top Bar.

Related links

Wireless handset on page 52

Wireless handset notifications

Wireless handset

The wireless handset provides the following notifications.

The Call Control LED flashes green to indicate an incoming call.

Wireless handset LED
notifications

Top Bar notifications

Audio notifications

The Call Control LED and Mute LED flashes red on a loss of signal.

The Mute LED is steady red if the wireless handset is put on mute.

The Mute LED flashes red if the battery is low.

The six levels of battery level information:

• Charged

• 75%-99%

• 50%-74%

• 25%-54%

• 10%-24%

• Low battery

The battery charging information.

The wireless handset pairing information.

The software upgrade progress information of the wireless handset in
percentage.

During a low signal strength when you are about to lose connectivity.

During the low battery.

Related links

Wireless handset on page 52

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Setting up H175 Video Collaboration Station

Answering and ending a call

Procedure

• To answer a call, perform one of the following actions:

- Press Call control if the handset is out of the cradle.

- Lift up the handset if the handset is in the cradle.

There is a delay of approximately one second, when you switch an active call from the speaker
to the wireless handset. This delay is the time required to establish the wireless connection
between the phone and the handset.

• To end a call, perform one of the following actions:

- Press Call control.

- Return the handset to the cradle.

Related links

Wireless handset on page 52

Charging the wireless handset battery

Procedure

Put the handset on the cradle.

The Collaboration Station displays the charging information in the Top Bar.

Related links

Wireless handset on page 52

Enabling the wireless handset amplification

About this task

Perform this task to increase the volume level of the wireless handset.

Procedure

1. Go to the Settings screen.

2. Tap SYSTEM > Accessibility > Amplified Wireless handset > ON.

3. Select the Set volume level in amplified mode to nominal when all calls end check box

to return the voice level to normal when the call ends.

Related links

Wireless handset on page 52

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External monitor

External monitor

The Avaya H175 Video Collaboration Station has a capability to display video calls on an external
monitor. You can also you connect the Collaboration Station to your personal computer and external
monitor in such a way that your computer desktop and video calls are projected on the external
monitor. To support this capability, the Collaboration Station has:

• A digital display video output connector that is capable of supporting monitors with an HDMI,
DVI, or Displayport++ interface

• A digital display video input connector that is capable of supporting computers with an HDMI,
DVI-D/I, or Displayport++ interface

Collaboration Station supports HDMI 1.2 specification with:

• Maximum resolution of 1920x1200 @ 60Hz

• 60Hz and 59.94 progressive-scan refresh rates

• Pass-through latency of less than 50ms

• 2 channels 16-bit LPCM with 32kHz, 44.1kHz or 48kHz sampling rates

• sRGB or custom RGB color space

Note:

To ensure the EMC Class B compliance when using a Collaboration Station with an external
HDMI monitor, the monitor must be of a type with an external AC or DC power supply.

Supported resolutions

Resolution

1920 x 1080 16:9 FHD, 1080p

1920 x 1200 16:10 WUXGA

1600 x 1200 4:3 UXGA

Aspect ratio Name

Table continues…

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Setting up H175 Video Collaboration Station

Resolution Aspect ratio Name

1600 x 900 16:9 HD+

1440 x 900 16:10 WXGA+

1366 x 768 16:9

1280 x 1024 4:3

1280 x 800 16:10

1280 x 768 4:3 WXGA

1280 x 720 16:9 HD, 720p

1024 x 768 4:3 XGA

800 x 600 4:3 SVGA

720 x 576 5:4 PAL

720 x 480 3:2

640 x 480 4:3 VGA

Related links

Connecting the Collaboration Station to an external monitor and a computer on page 58
Viewing video windows on an external monitor on page 59
Changing the size and location of a video window on page 59
Viewing the deskphone screen on an external monitor on page 60

Connecting the Collaboration Station to an external monitor and a computer

About this task

You can connect the Collaboration Station with an external monitor and your computer. When
connected this way, the Collaboration Station can project the computer desktop and video calls on
the external display. The video is overlaid on the computer desktop so that you can continue
working while attending the call.

If you are viewing video on the external monitor, place the camera on top of the monitor for better a
better eye contact perception.

Before you begin

Ensure that you have two video cables depending on the video capabilities of your computer and
the external monitor.

Procedure

1. To connect the computer and the Collaboration Station, plug one end of the appropriate
video cable into the connector of the computer and the other end into the digital display
video input connector of the Collaboration Station .

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2. To connect the external monitor and the Collaboration Station, plug one end of the
appropriate video cable into the digital display video output connector of the Collaboration
Station and the other end into the connector of the external monitor.

Related links

External monitor on page 57

Viewing video windows on an external monitor

Before you begin

Ensure that your Collaboration Station is connected to an external monitor.

Procedure

External monitor

While on the video call, tap

The Collaboration Station transfers the video to the monitor and displays the video transmission
message in the video call container.

Related links

External monitor on page 57
Video call management on page 105

Extend To Monitor.

Changing the size and location of a video window

About this task

You can change:

• The location of the Self-view Pane on an external monitor

• The video window layout on an external monitor

• The video window layout of a conference call

You can select a layout by tapping the Video Layout Option control. Alternatively, you can tap and
hold any of the video windows and select Layout options from the menu that the Collaboration
Station displays.

Procedure

1. In the video call container, tap the Video Layout Option control.

2. Perform one of the following actions:

• To change the location of the Self-view Pane on an external monitor, tap Self view.

• To change the location of video windows on an external monitor, tap External display.

• To change the location of video windows in a conference call, tap Conference.

3. Tap the appropriate layout.

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Setting up H175 Video Collaboration Station

Related links

External monitor on page 57
Video call management on page 105
Video call container on page 106

Viewing the deskphone screen on an external monitor

About this task

Use the following procedure to view the screen of your Collaboration Station on an external monitor.
For example, you might want to use the feature to view the browser on a bigger screen. Do not use
the feature to view video calls.

Before you begin

Ensure that your Collaboration Station is connected to an external monitor.

Procedure

1. Go to the Settings screen.

2. Tap DEVICE > Display.

3. Under EXTERNAL MONITOR, select the Clone internal display check box.

Related links

External monitor on page 57

Camera

The Collaboration Station comes with an H100 HD camera with the following specifications:

• Bright, F2.0 lens

• Video resolution up to of 1080p, 30 ips

• Focus range of 40 cm to 3 m

• 1/3 inches CMOS sensor and advanced ISP

• Horizontal field view up to 70 degrees

• Mechanical privacy shutter

• Manual tilt mechanism

• Activity LED

• Integrated or external monitor mount

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Number Name Description

1 Foldable camera

leg

2 Latch Anchors the camera when mounted on the Collaboration Station.

3 Shutter Covers the camera lens.

4 Shutter lever Opens or covers the camera lens.

Provides support when mounted on the Collaboration Station or an
external monitor.

Camera

Related links

Camera mount on page 61
Mounting and connecting the camera on page 50
Camera LED states on page 63
Camera notifications on page 63

Camera mount

The camera supports the following mount options:

• Integrated mount

• External mount

Integrated mount

The camera is mounted on the Collaboration Station itself. The following image shows the camera
mounted on the Collaboration Station.

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Setting up H175 Video Collaboration Station

External mount

The camera can be mounted on an external monitor so that the user can view the video calls on the
connected monitor. The following image shows the camera mounted on an external monitor.

Related links

Camera on page 60

Mounting and connecting the camera

Procedure

• For integrated mount:

1. Position the camera on the Collaboration Station.

2. Fold the camera leg and insert the camera latch in the twist lock at the back of the
Collaboration Station.

3. Plug one end of the camera cable into the camera connector of the Collaboration Station.
Plug the other end into the connector in the camera.

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• For external mount:

1. Position the camera on the external monitor and open the camera leg to balance the
camera properly.

2. Plug one end of the camera cable into the camera connector of the Collaboration Station.
Plug the other end into the connector in the camera.

3. Plug one end of the video cable into the video display out connector of the Collaboration
Station. Plug the other end into the video display in connector of the external monitor.

Related links

Hardware setup and login on page 45
Camera on page 60

Camera LED states

The front panel of the camera contains a red LED that turns on when the camera is capturing
pictures. The LED has the following states.

Camera

State Description

Off Camera is not connected or video is blocked.

Steady on Camera is operating and capturing live video.

Blink Camera is powered up and the Collaboration Station is performing the camera

software update.

Related links

Camera on page 60

Camera notifications

The camera provides the following notifications on the Top Bar.

Notification

Camera update in
progress

Incorrect camera
connection

Unsupported device
on the camera port

Camera firmware
required

Description

Indicates that camera upgrade has started.

Indicates that the camera is connected to the wrong port.

Indicates that an unsupported device is connected to the camera port.

Indicates that the camera software upgrade is required.

Related links

Camera on page 60

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Chapter 4: Call management

You can use the Communication app to manage incoming and outgoing calls. Some of the tasks
that you can perform using the Communication app are:

• Make audio or video calls

• Answer audio or video calls

• View Contacts, Recents, and Favorites lists

• Start conferences

Related links

Navigating to the Communication screen on page 65
Communication app screens on page 34
Communication containers on page 29
Types of communication containers on page 30
Making an emergency call on page 75
Precall operations on page 75
Mid-call operations on page 79
Outgoing call management on page 84
Incoming call management on page 89
Monitoring features on page 91
Navigating to the Monitored Extensions screen on page 92
Monitored Extensions screens on page 93
Bridged Call Appearance on page 94
Team Button on page 97
Busy Indicator on page 97
Group Pickup on page 98
Speed dialing to a monitored station on page 99
Assigning a ringtone to a monitored station on page 99
Voice mail on page 100

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Navigating to the Communication screen

Navigating to the Communication screen

Procedure

Related links

Call management on page 64

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Call management

Communication app screens

Idle Communication screen in Avaya Aura

®

Idle Communication screen in IP Office

The idle Communication screen displays the Launch Panel that contains the following icons for
quick access to basic functions and features of the Communication app.

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Communication app screens

Number Name Description

1 Favorites Displays the Favorites list in the overlay mode. Select from the following

options:

• Add new

• Most Frequent

• Filter

• Directory Search

• Accounts

• Settings

• Help

This feature is only available in an Avaya Aura® environment.

Note:

The Calendar icon is displayed in an IP Office environment.

2 Features Displays the Precall features menu. This feature is only available in an

Avaya Aura® environment.

Note:

The Settings icon is displayed in an IP Office environment.

3 Dial Opens a new call container, and displays the Input Panel.

4 Add Displays the Add New Contact screen.

5 Redial Displays the Input Panel with the last dialed number or the Recents list.

6 Search Displays the Contacts Search screen in the full-screen mode.

7 History Displays the Recents list in the overlay mode. Select from the following

options:

• Filter

• Clear

• Settings

• Help

8 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are
ordered by the first name or last name.

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Call management

Precall Communication screen

Number Name Description

1 New Conversation Opens a new conversation container.

2 Audio Call Starts an audio call.

3 Video Call Starts a video call or promotes an audio call to a video call.

4 Precall Features Displays the Precall features menu. This feature is only active in an Avaya

Aura® environment.

5 Dial Pad Displays the Input Panel.

6 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are
ordered by the first name or last name.

7 Redial Displays the Input Panel with the last dialed number or the Recents list.

8 Menu Displays the Phone menu.

9 Conference Displays the conference participants list of an active conference in the

overlay mode.

10 Recents Displays the Recents list in the overlay mode. Select from the following

options:

• Filter

• Clear

• Settings

• Help

Table continues…

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Communication app screens

Number Name Description

11 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are

ordered by the first name or last name.

12 Favorites Displays the Favorites list in the overlay mode. Select from the following

options:

• Add new

• Most Frequent

• Filter

• Directory Search

• Accounts

• Settings

• Help

This feature is only available in an Avaya Aura® environment.

Mid-call Communication screen

Number Name Description

1 New Conversation Opens a new conversation container.

2 Video Call Starts a video call or promotes an audio call to a video call.

3 Add Contact Adds a contact to the current call.

Table continues…

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Call management

Number Name Description

4 Mid Call Features Displays the Mid-call Features menu.

This feature is only active in an Avaya Aura® environment.

5 Transfer Transfers the call to the required number.

6 Hold Puts the call on hold.

7 End Call Ends the call.

8 Menu Displays the Phone menu.

9 Conference Displays the conference participants list of an active conference in the

overlay mode.

10 Recents Displays the Recents list in the overlay mode. Select from the following

options:

• Filter

• Clear

• Settings

• Help

11 Contacts Displays the Contacts list in the overlay mode. Using the Choose contacts

sort by option, you can sort the contacts list to display contacts that are
ordered by the first name or last name.

12 Favorites Displays the Favorites list in the overlay mode. Select from the following

options:

• Add new

• Most Frequent

• Filter

• Directory Search

• Accounts

• Settings

• Help

This feature is only available in an Avaya Aura® environment.

Related links

User Interface on page 22
Call management on page 64

Communication containers

Communication containers are rectangular regions in the Communication screen that represent
conversation sessions or calls.

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Containers provide the following information:

• List of participants.

• Call states, such as active call or call on hold.

• Controls for starting and managing calls.

Parts of a container

Communication containers

Number Name Description

1 Header Displays an icon to indicate the call type. Header of an active call container displays

the call state and media indicators, a label, call duration, call quality indicator, and
optional icons for container management.

2 Body Displays contact cards of participants. A contact card includes the image, name, and

phone number of a participant.

An end-to-end encrypted call icon (
configured.

3 Controls Displays options for starting audio or video calls. Precall and mid-call features are only

active in an Avaya Aura® environment.

) is displayed for audio and video calls if

States of a container

A container can be in one of the following states:

• Open: Displays the header and body.

• Closed: Displays only the header.

Related links

User Interface on page 22
Call management on page 64

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Call management

Types of communication containers

Communication containers are of the following types:

• New call container

• Active call container

• Call on hold container

New call container

A new call container provides:

• A location to add call participants.

• Controls for starting audio or video calls.

• Precall settings. This feature is only active in an Avaya Aura® environment.

Number Name Description

1 Audio Call Starts an audio call.

2 Video Call Starts a video call.

3 Precall Features Displays the precall menu. This feature is only active in an Avaya Aura

environment.

4 Dial Pad Displays the soft dial pad.

5 Contacts Displays the Contacts list.

6 Redial Displays the Input Panel with the last dialed number or the Recents list.

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®

Types of communication containers

Active call container

An active call container displays:

• Contact cards of participants in the container body.

• An active call icon, a call duration indicator, icons for call state information, and a call quality
indicator in the container header.

Tip:

The Collaboration Station displays the call quality indicator only when the call quality
deteriorates. Ensure that the feature is enabled by the administrator.

Number Name Description

1 Video Call Starts a video call.

2 Add Participant Adds another contact to an active call.

3 Mid Call Features Displays the mid-call menu. This feature is only active in an Avaya Aura

environment.

4 Transfer Transfers the active call.

5 Hold Puts the active call on hold.

6 End Call Ends the call.

7 Contact Card The contact card of the called person.

8 Call Details Area Displays the call type icon, call duration, and call quality indicator.

®

Call on hold container

A call on hold container contains an on-hold call. A call on hold container displays the call on hold
icon and the call hold timer in the header. The Collaboration Station displays a call on hold container
in a closed state.

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Call management

Ringing call container

A ringing call container contains an ignored call and displays controls to answer or reject the call.
The Collaboration Station displays a ringing call container in a closed state.

Related links

User Interface on page 22
Call management on page 64

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Making an emergency call

Making an emergency call

About this task

If your administrator configured emergency calling for your Collaboration Station, you can make a
call to immediately connect to a preset emergency services number. You can make an emergency
call when your Collaboration Station is in the logged out or locked state. The Collaboration Station
provides the following types of emergency dialing:

• Auto dial: Automatically dials a preconfigured number.

• Manual dial: Provides the facility to manually dial the number.

Procedure

1. On the LOGIN or the UNLOCK screen, tap Emergency call in the lower-right corner.

In an IP Office environment, Emergency call is available only on the LOCK screen.

2. Perform one of the following actions:

• Tap Auto - Dial to automatically dial a preconfigured emergency number.

• Tap Manual Dial to manually dial the emergency number.

Related links

Call management on page 64

Precall operations

This feature is only active in an Avaya Aura® environment. The Collaboration Station provides a
menu of precall features that you can apply to outgoing calls:

• Call Unpark

• Exclusion

• Priority Call

• Block Calling Party Info

• Unblock Calling Party Info

• Whisper Page

• Auto Intercom

• Dial Intercom

The precall menu is available in the new call container or in the Launch Panel of the idle
Communication screen.

Your Collaboration Station displays only those precall menu options that your administrator
configured for you.

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Call management

Related links

Call management on page 64
Whisper Page on page 76
Sending a whisper page on page 76
Blocking and unblocking your caller information on page 77
Calling an intercom group member on page 77
Making a priority call on page 78
Unparking a call on page 78

Whisper Page

Use Whisper Page to interrupt a call for making an announcement to a contact. When you use
Whisper Page:

• Only the paged contact can hear you. Other participants cannot hear you, and you also cannot
hear them. However, other participants on the call hear the whisper page notification tone.

• If a paged contact is not in a call, the Collaboration Station converts the whisper page to a
priority call that overrides any active call redirection feature.

• If a paged contact is in a call, the active call container of the contact becomes a whisper page
container.

• If a paged contact call is on the speaker, the Collaboration Station plays the whisper message
on the speaker.

• Participants on bridged appearances of the paged contact hear the whisper page notification,
but only the paged contact hears the announcement.

Related links

Precall operations on page 75
Sending a whisper page on page 76

Sending a whisper page

Procedure

1. Go to the Communication screen.

2. Tap New Conversation.

3. Tap Precall Features.

4. Tap Whisper Page.

5. Enter the number of the contact.

6. Tap Audio Call if you are in the manual dial mode, or wait for the Collaboration Station to

start the call.

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Precall operations

Related links

Precall operations on page 75
Whisper Page on page 76

Blocking and unblocking your caller information

About this task

By default, the Collaboration Station displays your name and number to the called person during
outgoing calls. Use Block Calling Party Info to prevent the information display for a particular call.

The administrator can also configure the Collaboration Station to prevent the information display for
all outgoing calls. In this case, use Unblock Calling Party Info to display the information for a
particular call.

Procedure

1. Go to the Communication screen.

2. Tap New Conversation.

3. Tap Precall Features.

4. Perform one of the following actions:

• To block the information display, tap Block Calling Party Info..

The Collaboration Station displays the message Your Caller Id will be blocked.

• To unblock the information display, tap Unblock Calling Party Info..

Related links

Precall operations on page 75

Calling an intercom group member

About this task

If you are a part of an intercom group, you can use:

• Auto Intercom to call a specific person in the intercom group with a dedicated one-touch dial
option.

• Dial Intercom to call any person in the intercom group with a dial code number that the
administrator assigned to that person.

Procedure

• To make a call to a specific person in an intercom group:

1. Go to the Communication screen.

2. Tap New Conversation.

3. Tap Precall Features.

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Call management

4. Tap the appropriate Auto Intercom option.

• To make a call to any one person in an intercom group:

1. Go to the Communication screen.

2. Tap New Conversation.

3. Tap Precall Features.

4. Tap the appropriate Dial Intercom option.

5. In the Dial Intercom panel, enter the dial code.

6. Tap OK.

Related links

Precall operations on page 75

Making a priority call

About this task

Use the Priority Calling feature to provide a distinct ringing alert to the called person.

Procedure

1. Go to the Communication screen.

2. Tap New Conversation.

3. Tap Precall Features.

4. Tap Priority Call.

The Collaboration Station displays the This will be a priority call message.

5. Make a call to the required contact.

Related links

Precall operations on page 75

Unparking a call

About this task

Use the following procedure to unpark a call that you parked on another Collaboration Station.

Procedure

1. Go to the Communication screen.

2. Tap New Conversation.

3. Tap Precall Features.

4. Tap Unpark Call.

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Mid-call operations

5. In the Unpark Call panel, enter the extension on which the call is parked.

6. Tap OK.

The Collaboration Station unparks the call and displays it as an active call.

Related links

Precall operations on page 75

Mid-call operations

This feature is only active in an Avaya Aura® environment. The Collaboration Station provides a
menu of mid-call features that you can apply to active calls:

• Automatic Call Back

• Call Park

• Exclusion

• Extend Call

• Malicious Call Trace

• One Touch Recording

• Transfer To Voicemail

Your Collaboration Station displays only those options that your administrator configured for you.

Related links

Call management on page 64
Muting and unmuting a call on page 80
Putting and resuming a call on hold on page 80
Parking a call on page 80
Setting Auto Call Back on page 81
Excluding others from bridging on to your call on page 81
Extending a call to your mobile phone on page 82
Turning Malicious Call Trace on or off on page 82
Starting and stopping a call recording on page 82
Transferring a call on page 83
Transferring a call to voice mail on page 83

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Call management

Muting and unmuting a call

About this task

When you mute an active call, the contacted person cannot hear you. When the call is on mute, the
Collaboration Station:

• Prevents audio transmission for all calls. For example, if you resume a call when mute is on,
the resumed call remains on mute.

• Unmutes the call when you change to another audio device. For example, if mute is on while
you are on a headset, lifting up the handset unmutes the call.

Procedure

To mute or unmute a call, press Audio Mute.

Putting and resuming a call on hold

Procedure

• To put a call on hold, tap Hold.

The Collaboration Station puts the active call on hold, changes the state of the active container
to closed, and show a timer that indicates how long the call has been on hold.

• To resume an on-hold call, tap the container of the held call.

The Collaboration Station puts any active call on hold and resumes the selected call.

Parking a call

Before you begin

Use Call Park to put a call on hold on your Collaboration Station and retrieve the call on any other
phone registered to the same or a different extension. When you park a call, the Collaboration
Station displays a call park notification in the Top Bar followed by a Call Park icon.

If you end the call from the Collaboration Station, the Top Bar removes the call container, but the
call remains parked and available for retrieval on any other Collaboration Station. You can park only
one call at one time.

Procedure

1. During the call, tap Mid Call Features.

2. Tap Unpark Call.

Related links

Mid-call operations on page 79

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Mid-call operations

Setting Auto Call Back

About this task

Set Auto Call Back if you call a person and hear a busy tone or the called contact is away. When
you set Auto Call Back, the Collaboration Station alerts you with a call when the called contact is
available. If you answer the call, the Collaboration Station plays a call back tone to you and then
calls the other contact.

The Collaboration Station deactivates Auto Call Back if the call back does not occur within 30
minutes or you do not answer the Auto Call Back call.

Procedure

1. While the call is ringing or you hear the busy, tap Mid Call Features.

2. Tap Auto Call Back.

The Collaboration Station sets Auto Call Back and displays a confirmation message in the
Top Bar.

Related links

Mid-call operations on page 79

Excluding others from bridging on to your call

About this task

You can use Exclusion to:

• Prevent a person from bridging on to a call.

• Drop a person who is bridged on to a call.

Procedure

• To prevent a person from bridging on to a call:

1. Go to the Communication screen.

2. Tap Precall Features.

3. Tap Exclusion.

• To drop a person who is bridged on to a call:

1. During the call, tap Mid Call Features.

2. Tap Exclusion.

Related links

Bridged Call Appearance on page 94

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Call management

Extending a call to your mobile phone

About this task

Use Extend Call to transfer an active call on your Collaboration Station to a preconfigured phone
number.

Procedure

1. During the call, tap Mid Call Features.

2. Tap Extend Call.

The Collaboration Station transfers the call to a preconfigured phone number.

Related links

Mid-call operations on page 79

Turning Malicious Call Trace on or off

About this task

Use Malicious Call Trace to trace a malicious call. On activating Malicious Call Trace, the
Collaboration Station starts call tracing to provide caller identification.

Procedure

• To turn on Malicious Call Trace:

1. During the call, tap Mid Call Features.

2. Tap Malicious Call Trace.

• To turn off Malicious Call Trace, tap Malicious Call Trace again.

Related links

Mid-call operations on page 79

Starting and stopping a call recording

About this task

Use One Touch Recording to record a call. The Collaboration Station saves the recorded call in your
voicemail.

When recording is active, the active call container header displays a Record icon. One Touch
Recording is unavailable for bridged calls.

Procedure

• To record a call:

1. During the call, tap Mid Call Features.

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2. Tap Record.

• To stop recording, end the call or tap Record again.

Related links

Mid-call operations on page 79

Transferring a call

About this task

You can transfer an active call to a:

• Contact

• Call on hold

• Number

Procedure

• To transfer a call to any contact:

Mid-call operations

1. In the active call container, tap Transfer.

The Collaboration Station puts the active call on hold and displays a new call container.

2. In the new call container, make a call to the required contact.

3. Tap Complete Transfer to transfer without announcing the call, or announce the call
when the contact answers, and then tap Complete Transfer.

• To transfer a call to a call on hold:

1. Select the held call.

2. Tap Complete Transfer.

Related links

Transferring a call to voice mail on page 83

Transferring a call to voice mail

About this task

You can transfer an active call to your voice mail. For bridged calls, the call is transferred to the
voice mail of the bridged person.

Procedure

1. During the call, tap Mid Call Features.

2. Tap Transfer to Voice Mail.

3. In the confirmation dialog box, tap Transfer.

The Collaboration Station transfers the call and displays a confirmation message.

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Call management

Related links

Voice mail on page 100
Transferring a call on page 83

Outgoing call management

The Collaboration Station provides various methods to make calls to contacts, such as manual
dialing or automatic dialing. This section describes those methods.

Related links

Call management on page 64
Dialing modes on page 84
Audio and video calls on page 85
Input Panel on page 85
Making an audio call on page 86
Making a video call on page 87
Redialing a number on page 88
Adding a participant to an active call on page 88
Calling the alternate number of a contact on page 88
Making a call while on another call on page 89

Dialing modes

The Avaya H175 Video Collaboration Station supports two dialing modes:

• Manual: After you enter a number, you must manually start the call by tapping or pressing the
appropriate button. You can:

- Edit the number that you enter.

- Call multiple contacts.

- Select the call media − audio or video.

• Automatic: After you enter a number, the Collaboration Station automatically starts the call .
You cannot select the call media because the Collaboration Station uses the default media to
make the call. You can:

- Delete, but not edit, the number that you enter.

- Call only one contact.

Automatic dial mode is the default mode.

Related links

Outgoing call management on page 84
Setting the dial mode on page 155

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Audio and video calls

You can make an audio or a video call from the:

• Hard dial pad

• Launch Panel

- By selecting a contact from the Contacts list, Favorites list, or Recents list

- By dialing a contact

You can also add video to an active audio call.

Related links

Outgoing call management on page 84
Making an audio call on page 86
Making a video call on page 87

Outgoing call management

Input Panel

Input Panel for the automatic dial mode

In the automatic dial mode, the Audio Call and Video Call buttons become unavailable as soon as
you enter a digit. You cannot select the call media. The Collaboration Station uses the media that is
selected as the default outgoing mode.

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Call management

Input Panel for the manual dial mode

NumberName Description

1 Audio Call Starts an audio call.

2 Video Call Starts a video call.

3 Add Participant Adds the number that you entered to the call container.

4 Cancel Closes the Input Panel.

Related links

Outgoing call management on page 84

Making an audio call

About this task

To add the plus sign (+) at the beginning of the dial string for international calls, long press the zero
key (0) or the or press the asterisk (*) key twice.

Procedure

• To make a call from the hard dial pad:

1. Enter the number from the hard dial pad.

The Collaboration Station displays the Input Panel with the number that you entered.

2. Tap Audio Call if you are in the manual dial mode, or wait for the Collaboration Station to

start the call.

• To make a call from the Contacts list, Favorites list, or Recents list:

1. Go to the Communication screen.

2. In the Launch Panel, tap Contacts, Favorites, or History.

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Outgoing call management

3. Tap One-touch Audio Dial of the contact.

• To dial a contact:

1. Go to the Communication screen.

2. In the Launch Panel, tap Dial.

3. Enter the number in the Input Panel.

4. Tap Audio Call if you are in the manual dial mode, or wait for the Collaboration Station to

start the call.

Related links

Making a video call on page 87
Audio and video calls on page 85

Making a video call

About this task

To add the plus sign (+) at the beginning of the dial string for international calls, long press the zero
key (0) or the or press the asterisk (*) key twice.

Procedure

• To make a call from the hard dial pad:

1. Enter the number from the hard dial pad.

The Collaboration Station displays the Input Panel with the number that you entered.

2. Tap Video Call if you are in the manual dial mode, or wait for the Collaboration Station to

start the call.

• To make a call from the Contacts list, Favorites list, or Recents list:

1. Go to the Communication screen.

2. In the Launch Panel, tap Contacts, Favorites, or History.

3. Tap One-touch Video Dial of the contact.

• To dial a contact:

1. Go to the Communication screen.

2. In the Launch Panel, tap Dial.

3. Enter the number in the Input Panel.

4. Tap Video Call if you are in the manual dial mode, or wait for the Collaboration Station to

start the call.

Related links

Outgoing call management on page 84
Video call management on page 105
Making an audio call on page 86

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Call management

Audio and video calls on page 85

Redialing a number

About this task

You can configure your Collaboration to redial the last dialed number or display the Recents list from
which you can select a number to dial.

Procedure

1. Redialing using the Launch Panel or a new call container:

a. Tap Redial in the Launch Panel or tap the Redial control in a new call container.

Depending on the redial mode, the Collaboration Station displays the Input Panel with
the last dialed number or displays the Recents list.

b. Tap Audio Call or Video Call if the dial mode is set to manual, or wait for the

Collaboration Station to initiate the call.

2. Redialing using the empty Input Panel:

a. Tap Audio Call or Video Call.

The Collaboration Station displays the last dialed number in the Input Panel.

b. Tap Audio Call or Video Call if the dial mode is set to manual or wait for the

Collaboration Station to initiate the call.

Related links

Outgoing call management on page 84

Adding a participant to an active call

Procedure

1. In the active call container, tap Add Participant.

The Collaboration Station puts the active call on hold and displays a new call container.

2. In the new call container, make a call to the required contact.

3. When the contact answers the call, tap Merge.

The Collaboration Station merges the calls and starts a conference.

Calling the alternate number of a contact

Procedure

1. Go to the Contacts screen.

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2. Tap the required contact.

The Collaboration Station displays the Contact Details screen.

3. Tap One-touch Audio Dial or One-touch Video Dial of the required alternate number.

Making a call while on another call

Procedure

1. Tap New Conversation.

2. In the new call container, tap the Dial Pad control.

3. Enter the number in the Input Panel.

4. Tap Audio Call if you are in the manual dial mode, or wait for the Collaboration Station to

start the call.

When the contact answers the call, the Collaboration Station puts the previous call on hold
and makes the current call the active call.

Incoming call management

Incoming call management

The Collaboration Station provides various ways in which you can manage your incoming calls,
such as reject a call or ignore a call. This section describes those methods.

Related links

Call management on page 64
Incoming Call Panel on page 90
Answering a call on page 90
Ignoring a call on page 91
Rejecting a call on page 91
Answering a call while on another call on page 91

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Call management

Incoming Call Panel

Number Name Description

1 Accept Call Answers the call in the default answering mode.

2 Decline Call Rejects the call. The calling party hears busy tone.

3 Ignore Call Stops the audio alert. The Collaboration Station displays the ringing call

container with the ignored call.

Related links

Incoming call management on page 89

Answering a call

About this task

If your answering mode is set to audio, your video transmission is blocked when you answer a call.

Procedure

Perform one of the following actions:

• In the Incoming Call Panel, tap Accept Call.

• Press Speaker for hands free.

• Press Headset to receive the call on the headset.

• Press the Call control button of the wireless headset or the wireless handset.

• Lift up the wired handset.

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Monitoring features

Ignoring a call

About this task

Ignoring a call stops audio alerts. The Collaboration Station displays the ringing call container with
the ignored call. Message Waiting Indicator continues to flash until the call is answered, rejected,
ends, or is diverted.

Procedure

In the Incoming Call Panel, tap Ignore Call.

Rejecting a call

About this task

Rejecting a call stops audio and video alerts and ends the call.

Procedure

In the Incoming Call Panel, tap Decline Call.

Answering a call while on another call

Procedure

In the Incoming Call Panel, tap Accept Call.

The Collaboration Station puts the current call on hold and displays an active call container for the
new call.

Monitoring features

This feature is only available in an Avaya Aura® environment. Use the monitoring features to view
the status of other Collaboration Stations and perform actions such as calling or answering calls for
the monitored station. The Collaboration Station provides the following monitoring features:

• Team Button

• Busy Indicator

• Group Pickup

• Bridged Call Appearance

The Collaboration Station displays the monitoring features on the Monitored Extensions screen.
Each monitoring feature displays the monitored stations and the following information:

• Image of the contact associated with the monitored station

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Call management

• Status of the monitored station

• Redirection status in case of Team Button

• Action buttons based on the feature and the call state of the monitored station

The Monitor button on the Navigation Panel lights up if an administrator configures one or more
monitoring features for your Collaboration Station. The Monitor button flashes when there is any
activity on the monitored extension.

Related links

Call management on page 64

Navigating to the Monitored Extensions screen

Procedure

Related links

Call management on page 64

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Monitored Extensions screens

Single bridged appearance

Monitored Extensions screens

Number Name Description

1 Direct Call Places a call to the primary extension.

2 Communicatio

n screen

The Communication screen of the primary extension.

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Call management

Multiple bridged appearances

Number Name Description

1 Direct Call Places a call to the primary extension.

Related links

Call management on page 64

Bridged Call Appearance

Your administrator can configure one or more call appearances on your Collaboration Station to
show a call appearance of another station. The call appearance of the other Collaboration Station
that is configured on your Collaboration Station is called Bridged Call Appearance.

If an administrator configured a bridged call appearance on your Collaboration Station, you can:

• View the status of any non-idle bridge appearance of the primary extension.

• Answer calls for a bridged call appearance.

• Join an in-progress call on a bridged call appearance.

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Bridged Call Appearance

For example, if the Collaboration Station of a secretary is configured to bridge on to the extension of
a boss, the secretary can:

• View calls coming on the extension of the boss.

• Answer or make calls for the boss. The calling person sees that the call is answered or made
from the extension of the boss.

• Join a call that the boss is already active on.

The Collaboration Station displays the Bridged Call Appearance information on the Monitored
Extensions screen in the Bridged Extensions group. Each Bridged Call Appearance has a separate
row and includes the following information:

• Image of the contact associated with the monitored station

• Status of the monitored station

• Action button

Related links

Call management on page 64
Answering a call on a Bridged Call Appearance on page 95
Making a call from a Bridged Call Appearance on page 95
Joining a call on a Bridged Call Appearance on page 96
Excluding others from bridging on to your call on page 81

Answering a call on a Bridged Call Appearance

Procedure

• If the Incoming Call Panel display for bridged calls is on:

On the Incoming Call Panel, tap Accept Call.

The Collaboration Station displays the Communication screen of the bridged extension
with the answered call.

• If the Incoming Call Panel display for bridged calls alert is turned off:

1. Go to the Monitored Extensions screen when the Monitor button blinks.

2. Tap Pickup of the bridged extension that has an incoming call you want to answer.

Related links

Bridged Call Appearance on page 94

Making a call from a Bridged Call Appearance

Procedure

1. Go to the Monitored Extensions screen.

2. Tap the bridged extension from which you want to make the call.

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Call management

The Collaboration Station displays the Communication screen of the bridged extension

3. Make a call to the contact by one of the following methods:

• From the hard dial pad.

• From the Contacts, Favorites, or History.

• From the new call container.

4. (Optional) To include the bridged extension user in the established call, tap Direct Call.

Related links

Bridged Call Appearance on page 94

Joining a call on a Bridged Call Appearance

Procedure

1. Go to the Monitored Extensions screen.

2. Tap the bridged extension on which you want to join the call.

The Collaboration Station displays the Communication screen of the bridged extension

3. Tap the call that you want to bridge on to.

Related links

Bridged Call Appearance on page 94

Excluding others from bridging on to your call

About this task

You can use Exclusion to:

• Prevent a person from bridging on to a call.

• Drop a person who is bridged on to a call.

Procedure

• To prevent a person from bridging on to a call:

1. Go to the Communication screen.

2. Tap Precall Features.

3. Tap Exclusion.

• To drop a person who is bridged on to a call:

1. During the call, tap Mid Call Features.

2. Tap Exclusion.

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Team Button

Related links

Bridged Call Appearance on page 94

Team Button

Use the Team Button feature to monitor the station of your team member and make or answer calls
coming to that station.

The Collaboration Station displays the Team Button information on the Monitored Extensions screen
in the Team Button group. Each Team Button has a separate row and includes the following
information:

• Image of the contact associated with the monitored station

• Status of the monitored station

• Redirection status

• Action button

Related links

Call management on page 64
Answering a call on a Team Button on page 97

Answering a call on a Team Button

Procedure

• If the Incoming Call Panel display for bridged calls is on:

On the Incoming Call Panel, tap Accept Call.

The Collaboration Station displays the Monitored Extensions screen with the answered
call.

• If the Incoming Call Panel display for bridged calls alert is turned off:

1. Go to the Monitored Extensions screen.

2. Tap Pickup of the monitored extension that has an incoming call you want to answer.

Busy Indicator

Use the Busy Indicator feature to view the idle or the busy status of a monitored station and to call
that station.

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Call management

The Collaboration Station displays the Busy Indicator information on the Monitored Extensions
screen in the Busy Indicator group. Each Busy Indicator has a separate row and includes the
following information:

• Image of the contact associated with the monitored station

• Status of the monitored station

• The Call button

The Busy Indicator does not provide incoming call indication and neither provides the Pickup
button.

Related links

Call management on page 64
Calling a monitored extension whose busy status is tracked on page 98

Calling a monitored extension whose busy status is tracked

Procedure

1. Go to the Monitored Extensions screen.

2. Tap Call of the monitored extension to which you want to make a call.

Related links

Busy Indicator on page 97

Group Pickup

You can be a part of a call pickup group and answer calls for other members in the call pickup
group.

If your administrator configured Directed Call Pickup for your Collaboration Station, you can answer
a call for a specific station.

If your administrator configured Extended Call Pickup for your Collaboration Station, you can answer
a call for stations belonging to another pickup group.

The Collaboration Station displays the Group Pickup information on the Monitored Extensions
screen under the Group Pickup feature type. Each Group Pickup has a separate row and includes
the following information:

• An icon for the Group Pickup feature

• Status of the group

• Action button

Related links

Call management on page 64

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Answering a Group Pickup call on page 99

Answering a Group Pickup call

Procedure

1. Go to the Monitored Extensions screen.

2. Tap Pickup of the pickup group for which you want to answer the call.

Related links

Group Pickup on page 98

Speed dialing to a monitored station

Procedure

1. Go to the Monitored Extensions screen.

Speed dialing to a monitored station

2. Tap Call of the monitored extension to which you want to make a call.

Related links

Call management on page 64

Assigning a ringtone to a monitored station

About this task

You can assign a ringtone to a monitored station to provide audio alerts for monitoring features.

Procedure

1. Go to the Contacts screen.

2. Tap the required contact.

The Collaboration Station displays the Contact Details screen.

3. Tap Called party ringtone.

4. Select a ringtone.

5. Tap OK.

Related links

Call management on page 64

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Call management

Voice mail

Your administrator can configure your Collaboration Station to divert all incoming calls to your voice
mail. You can also transfer an active call to your voice mail.

Related links

Call management on page 64
Listening to the voice mail on page 100
Transferring a call to voice mail on page 83

Listening to the voice mail

Procedure

1. On the Home screen, tap the All Apps menu.

2. Tap the Voicemail app.

3. Follow the voice prompts from your voice mail system.

Related links

Voice mail on page 100

Transferring a call to voice mail

About this task

You can transfer an active call to your voice mail. For bridged calls, the call is transferred to the
voice mail of the bridged person.

Procedure

1. During the call, tap Mid Call Features.

2. Tap Transfer to Voice Mail.

3. In the confirmation dialog box, tap Transfer.

The Collaboration Station transfers the call and displays a confirmation message.

Related links

Voice mail on page 100
Transferring a call on page 83

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