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Avaya H100- Installing And Maintaining

Installing and Maintaining Avaya H100­Series Video Collaboration Stations
Release 1.0.2
April 2016
©
2013-2016, Avaya, Inc.
All Rights Reserved.
Notice
Documentation disclaimer
“Documentation” means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.
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Warranty
Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website:
https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link
“Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya.
“Hosted Service” means a hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information.
Hosted Service
THE FOLLOWING APPLIES IF YOU PURCHASE A HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,
HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO
UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE. YOUR USE OF THE HOSTED SERVICE SHALL BE LIMITED BY THE NUMBER AND TYPE OF LICENSES PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED SERVICE, PROVIDED, HOWEVER, THAT FOR CERTAIN HOSTED SERVICES IF APPLICABLE, YOU MAY HAVE THE OPPORTUNITY TO USE FLEX LICENSES, WHICH WILL BE INVOICED ACCORDING TO ACTUAL USAGE ABOVE THE CONTRACT LICENSE LEVEL. CONTACT AVAYA OR AVAYA’S CHANNEL PARTNER FOR MORE INFORMATION ABOUT THE LICENSES FOR THE APPLICABLE HOSTED SERVICE, THE AVAILABILITY OF ANY FLEX LICENSES (IF APPLICABLE), PRICING AND BILLING INFORMATION, AND OTHER IMPORTANT INFORMATION REGARDING THE HOSTED SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,
HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.
License types
Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only on a number of Designated Processors up to the number indicated in the order. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located
https://support.avaya.com/LicenseInfo under the link “Heritage
at
Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.
Copyright
Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
Virtualization
The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Note that each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.
Third Party Components
“Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at:
support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.
The following applies if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT
HTTP://WWW.MPEGLA.COM.
https://
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE
WWW.MPEGLA.COM.
Compliance with Laws
Customer acknowledges and agrees that it is responsible for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in the Security Policies and Support section of
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya Support website: as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.
Regulatory Statements
Australia Statements
Handset Magnets Statement
https://support.avaya.com, or such successor site
https://support.avaya.com or such
https://
https://support.avaya.com for
HTTP://
https://
Danger:
The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.
Handset Amplification Statement
Enabling the amplified capability will result in the handset not being compliant to all Australian S004 requirements, but will allow the handset to be fully compliant with United States 508 Section
1194.23(f) Standards.
Industry Canada (IC) Statements
RSS Standards Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Radiation Exposure Statement
This device complies with Industry Canada's RF radiation exposure limits set forth for the general population (uncontrolled environment) and must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme aux limites d'exposition aux rayonnements RF d'Industrie Canada énoncés dans la population générale (environnement non contrôlé) et ne doivent pas être co-situés ou exploités conjointement avec une autre antenne ou émetteur.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the equipment:
• Please only use the connecting cables, power cord, and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.
• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず 製品に同梱されております添付品または指定品をご使用くだ さい。添付品指定品以外の部品をご使用になると故障や動作 不良、火災の原因となることがあります。
• 同梱されております付属の電源コードを他の機器には使用し ないでください。上記注意事項を守らないと、死亡や大怪我 など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two conditions:
1. It is possible that this equipment or device may not cause harmful interference, and
2. This equipment or device must accept any interference, including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing to the outside plant.
Taiwan Low Power Radio Waves Radiated Devices Statement
802.11b/802.11g/BT:
Article 12 — Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.
Article 14 — The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications is operated in compliance with the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interferences that may cause undesired operation.
Class B Part 15 Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
EU Countries
This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power supplies specified for this product.
• There is a risk of explosion if you use an incorrect type of battery in the DECT handset. Replace used batteries with the correct battery type: Nickel Metal Hydride (NiMH), rechargeable, size AAA.
- This product uses NiMH batteries which are recyclable and must not be disposed of as municipal waste to reduce the risk of releasing substances into the environment. At the end of the battery’s useful life, remove the rechargeable batteries and take them to the nearest battery collection location to be recycled.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- Limit the power to the device over telecommunications wiring to 36-57 volt DC or ≤ 1.3 ampere DC.
To ensure the EMC Class B compliance when using a Collaboration Station with an external HDMI monitor, the monitor must be of a type with an external AC or DC power supply.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Contents

Chapter 1: Introduction............................................................................................................  8
Purpose.................................................................................................................................. 8
Intended audience................................................................................................................... 8
Related resources...................................................................................................................  9
Documentation.................................................................................................................. 9
Support................................................................................................................................  12
Chapter 2: Avaya H100-Series Video Collaboration Stations overview............................  13
Specifications........................................................................................................................ 14
Product compatibility.............................................................................................................. 17
Packaged components..........................................................................................................  17
Connectors and controls........................................................................................................  18
Chapter 3: Initial setup and connectivity.............................................................................. 20
Installation checklist............................................................................................................... 20
Prerequisites......................................................................................................................... 20
Software requirements..................................................................................................... 20
Hardware requirements...................................................................................................  21
Preinstallation data gathering.................................................................................................  21
System Manager user profile worksheet............................................................................ 21
Settings file worksheet..................................................................................................... 23
DHCP settings worksheet................................................................................................  23
Server configuration..............................................................................................................  24
DHCP server configuration............................................................................................... 24
File server configuration................................................................................................... 25
Creating users on Avaya Aura® System Manager..................................................................... 27
Assembling the Collaboration Station...................................................................................... 27
Connecting a wired handset.............................................................................................  27
Wireless handset............................................................................................................. 28
Camera..........................................................................................................................  31
Connecting the Collaboration Station to the network................................................................. 33
Chapter 4: Security configurations....................................................................................... 34
Device lock configuration.......................................................................................................  34
Password security policies.....................................................................................................  34
Certificate management......................................................................................................... 35
Secure installation configuration.............................................................................................  35
Chapter 5: Initial administration............................................................................................ 39
Configuring the settings file....................................................................................................  39
Configuration of initial parameters..................................................................................... 39
Supported countries........................................................................................................  43
IP Office parameters checklist..........................................................................................  49
April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations 6
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Contents
Initial setup through the device...............................................................................................  50
Navigating to the Settings screen...................................................................................... 50
Setting DHCP Site Specific Option Number.......................................................................  51
Setting the DNS name and address..................................................................................  51
Setting a user group for a specific configuration.................................................................  51
Setting up a file server address........................................................................................  52
Setting up an HTTP proxy and exception........................................................................... 52
Configuring SIP server settings........................................................................................  52
Administration through the device........................................................................................... 53
Changing the date format................................................................................................. 53
Changing to the 24–hour time format................................................................................  53
Enabling and disabling the wireless handset usage............................................................ 54
Chapter 6: Backup and restore.............................................................................................. 55
Back up on PPM...................................................................................................................  55
Parameters backed up on PPM..............................................................................................  55
Chapter 7: Maintenance.........................................................................................................  58
Device upgrade..................................................................................................................... 58
Device upgrade process........................................................................................................  58
Downloading and saving the software.....................................................................................  59
Resetting a device to factory settings......................................................................................  59
Automatic upgrade................................................................................................................  60
Configuration of parameters for an automatic upgrade.......................................................  60
Manual upgrade....................................................................................................................  62
Upgrading a device through System Manager.................................................................... 62
Upgrading a device through the Settings app..................................................................... 63
Chapter 8: Troubleshooting................................................................................................... 64
Error message “Not enough power to activate the device”........................................................  64
Camera not working..............................................................................................................  64
The base of the device is hot.................................................................................................. 65
Video calls fail post installation...............................................................................................  65
Firmware got corrupted.......................................................................................................... 65
Chapter 9: System Failover and Survivability...................................................................... 67
Configuring survivability for H175 Collaboration Stations..........................................................  67
Configuring survivability through the phone interface.......................................................... 68
Supported operations............................................................................................................  68
April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations 7
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Chapter 1: Introduction

Purpose

This document contains information about preparing the Avaya H100-Series Video Collaboration Stations for installation, deployment, initial administration, maintenance and troubleshooting.

Intended audience

This document is intended for people who install and maintain the Avaya H100-Series Video Collaboration Stations. Before deploying the product, ensure that you have the following knowledge, skills, and tools:
Knowledge
• DHCP
• SIP
• Installing and configuring Avaya Aura® components
• Installing and configuring IP Office components
Skills
How to administer and configure:
• Avaya Aura® Session Manager
• Avaya Aura® Communication Manager
• Avaya Aura® Presence Services
• Avaya Aura® Session Border Controller
• Avaya Aura® Conferencing
• Avaya Scopia
• IP Office
• DHCP server
• HTTP or HTTPS server
• Microsoft Exchange Server
®
April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations 8
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Tools
• Avaya Aura® System Manager
• IP Office Manager
• IP Office Web Manager

Related resources

Documentation

See the following related documents at http://support.avaya.com.
Title Use this document to: Audience
Overview
Avaya H100-Series Video Collaboration Stations Overview and Specification
Avaya Aura® Session Manager Overview and Specification
Implementing
Deploying Avaya Aura® Session Manager
Upgrading Avaya Aura® Session Manager
See characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security and licensing requirements of the Avaya H100-Series Video Collaboration Stations.
See characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security and licensing requirements of the Avaya Aura® Session Manager.
See the installation procedures and initial administration information for Avaya Aura Session Manager.
See upgrading checklists and procedures. For people who
®
Related resources
For people who want to gain a high-level understanding of the Avaya H100-Series Video Collaboration Stations features, functions, capacities, and limitations.
For people who want to gain a high-level understanding of the Avaya Aura® Session Manager features, functions, capacities, and limitations.
For people who install, configure, and verify Avaya Aura Session Manager on Avaya Aura® System Platform.
perform upgrades of Avaya Aura® Session Manager.
Table continues…
®
April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations 9
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Introduction
Title Use this document to: Audience
Deploying Avaya Aura® System Manager on System Platform
See the installation procedures and initial administration information for Avaya Aura
®
System Manager.
Deploying Avaya Aura Conferencing: Basic Installation
®
See the installation procedures and initial administration for Avaya Aura
®
Conferencing.
Deploying Avaya IP Office™ Platform as an Enterprise Branch with Avaya Aura® Session Manager
See the installation procedures and initial administration for IP Office™ Platform as an Enterprise Branch with Avaya Aura
®
Session Manager.
Installing and Maintaining Avaya IP Office™ Platform Application Server
See the installation procedures and initial administration for IP Office™ Platform Application Server.
Installation guide for Avaya Scopia Management
®
See the installation procedures and initial administration for Avaya Scopia®.
Administering
Administering Avaya H100-Series Video Collaboration Stations
See information about how to perform Avaya H100-Series Video Collaboration Stations administration tasks including how to use management tools, how to manage data and security, and how to perform periodic maintenance tasks.
Administering Avaya Aura® Session Manager
See information about how to perform Avaya Aura® Session Manager administration tasks including how to use management tools, how to manage data and security, and how to perform periodic maintenance tasks.
Administering Avaya Aura® System Manager for Release 7.0.1
See information about how to perform Avaya Aura® System Manager administration tasks including how to use management tools, how to manage data and security, and how to perform periodic maintenance tasks.
Administering Avaya Aura Conferencing
®
See information about how to perform Avaya Aura® Conferencing administration tasks.
For people who install, configure, and verify Avaya Aura
®
System Manager on Avaya Aura® System Platform at a customer site.
For people who install and configure Avaya Aura® Conferencing.
For people who install and configure IP Office™ Platform as an Enterprise Branch with Avaya Aura
®
Session Manager.
For people who install and configure IP Office™ Platform Application Server.
For people who install and configure Avaya Scopia®.
For people who perform Avaya H100­Series Video Collaboration Stations system administration tasks such as backing up and restoring data and managing users.
For people who perform Avaya Aura
®
Session Manager system administration tasks.
For people who perform Avaya Aura
®
System Manager administration tasks.
For people who perform Avaya Aura
®
Table continues…
April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations 10
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Related resources
Title Use this document to: Audience
Conferencing administration tasks.
Avaya Scopia® Management Administrator Guide
See information about how to perform Avaya Scopia® administration tasks.
For people who perform Avaya Scopia
®
administration tasks.
Administering Avaya IP Office Platform with Manager
™
See information about how to perform Avaya IP Office™ Platform with Manager tasks.
For people who perform Avaya IP Office™ Platform with Manager tasks.
Administering Avaya IP Office Platform with Web Manager
™
See information about how to perform Avaya IP Office™ Platform with Web Manager tasks.
For people who perform Avaya IP Office™ Platform with Web Manager tasks.
Maintaining
Maintaining Avaya Aura® Session Manager
See information about the maintenance tasks for Avaya Aura® Session Manager.
For people who maintain Avaya Aura Session Manager.
Troubleshooting Avaya Aura Session Manager
®
See information for troubleshooting Avaya Aura® Session Manager, resolving alarms, replacing hardware, and alarm codes and event ID descriptions.
For people who troubleshoot Avaya Aura® Session Manager.
Using
Using Avaya H175 Video Collaboration Station
See capabilities of the Avaya H175 Video Collaboration Station and to learn about how various features work.
For people who want to learn how to use Avaya H175 Video Collaboration Station features.
Avaya H175 Video Collaboration Station Quick Reference
See frequently used tasks. For people who want
to learn how to use Avaya H175 Video Collaboration Station features.
®
Related links
Finding documents on the Avaya Support website on page 11
Finding documents on the Avaya Support website
About this task
Use this procedure to find product documentation on the Avaya Support website.
Procedure
1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/.
2. At the top of the screen, enter your username and password and click Login.
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Introduction
3. Put your cursor over Support by Product.
4. Click Documents.
5. In the Enter your Product Here search box, type the product name and then select the
product from the drop-down list.
6. If there is more than one release, select the appropriate release number from the Choose
Release drop-down list.
7. Use the Content Type filter on the left to select the type of document you are looking for, or
click Select All to see a list of all available documents.
For example, if you are looking for user guides, select User Guides in the Content Type filter. Only documents in the selected category will appear in the list of documents.
8. Click Enter.
Related links
Documentation on page 9

Support

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.
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Chapter 2: Avaya H100-Series Video
Collaboration Stations overview
The Avaya H100-Series Video Collaboration Stations are SIP-based VoIP HD video deskphones that enterprises can use for audio, video, and conference communications. The Collaboration Stations combine the functionality of a business telephone and an executive video conference system.
You can use the Collaboration Station as:
• A traditional video phone by mounting the camera on the device.
• A high-end conference system by mounting the camera on an external monitor.
You can also connect the Collaboration Station and your personal computer to an external monitor to get the picture-in-picture (PiP) functionality as shown in the image below.
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Avaya H100-Series Video Collaboration Stations overview
Related links
Specifications on page 14 Product compatibility on page 17 Packaged components on page 17 Connectors and controls on page 18

Specifications

Specification Category H175
Display 7–inch IPS LCD display, capacitive touchscreen, 16 M colors, and a
Audio • Wideband audio through handset, headset, and speakerphone.
Video • Full HD, two way video calls up to 1080p 30 frames per second.
Hardware
Camera • Detachable Full HD video camera (1920x1080) optimized for office use.
resolution of 1280 x 800 px.
• Supported audio codecs are G.711 A-law/mu-law, G.722, G.729A/AB, G. 726-32.
• H.264 AVC baseline and high profile.
• Support external monitors with resolutions up to 1080p.
• Zero latency, display pass-through with Picture-in-Picture functionality for sharing an external monitor with a computer.
• User control for video window size and position.
• Dynamic adaptation of incoming bit-rate to the current video window size for bandwidth saving.
• Bright, f2.0 lens for a superior performance in low light.
• Camera that can be mounted on the device or on an external monitor.
• Mechanical privacy shutter.
Table continues…
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Specifications
• Activity LED.
Handset • Wireless handset, which is available in specific countries, supports DECT
6.0 and has call control, mute, and volume buttons.
• Optional wired handset.
Physical
Kensington security slot.
security
Physical buttons and LEDs
• Dialpad: 0-9, *, and #.
• Volume up and volume down buttons.
• Audio mute and video block buttons.
• Speakerphone and headset buttons.
• Message Waiting Indicator LED.
• LED touch buttons.
Connectors • RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port.
• RJ45 secondary Gigabit Ethernet (10/100/1000 Mbps) port for personal computer.
• USB dedicated camera port.
Connectivity
• USB 2.0 charging port with up to 1.5 A power to rapidly recharge smartphones and tablets.
• Two USB 2.0 general purpose ports.
• USB 2.0 micro AB port.
• Digital display video output port capable of supporting a monitor with up to 1080p.
• Digital display input port capable of handling digital video from a personal computer for picture-in-picture video overlay support.
• RJ9 analog handset port.
• RJ9 analog headset port.
• SD card slot is not currently supported.
• 48 V AC power supply.
Processor Freescale i.Mx6 1.0 GHz quad-core ARM Cortex-A9 processor.
Storage 4GB eMMC flash memory configured as SLC.
Memory 2 GB of RAM.
Ethernet Gigabit Ethernet.
Wi-Fi Dual-band, 2.4 GHz and 5 GHz, 802.11a/b/g/n.
Bluetooth Supports:
• Bluetooth 4.0.
• Headset profile.
Table continues…
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Avaya H100-Series Video Collaboration Stations overview
Ethernet • IEEE 802.3at.
Power
Accessory support
Software features
• Single Port PoE injector (SPPoE).
AC power External 30 W AC power adapter.
• USB headset, keyboard, and mouse.
-
• Bluetooth HID-keyboard and mouse.
• Bluetooth headsets.
• Android 4.3 operating system.
• Avaya Aura® features.
- Audio and video call management.
- Advanced call management, such as call forwarding, call transfer, call
park, and bridged call appearances.
• IP Office v10.0 features.
- Audio and video call management.
- Synchronize user contacts with Avaya one-X® Portal.
• Audio and video call with Avaya Scopia® Elite MCU and Avaya Aura Conferencing with roster control.
• Microsoft Exchange Server calendar and contacts integration.
-
- Microsoft Exchange Server calendar integration with built-in click-to-call
support.
®
Security
• Contact app
- Synchronize contacts with Microsoft Exchange Server .
- Synchronize user contacts with Avaya Aura® System Manager.
- Synchronize user contacts with Avaya one-X® Portal.
• Publish and display presence status with Avaya Aura® Presence Services integration.
• Enhanced user interface shared with Avaya Communicator 2.0 optimized for touchscreen.
• HTML 5 browser with built-in click-to-call support.
• History, Calculator, and Alarm clock apps.
• Online help.
• Screen lock facility.
• 802.1x EAP-TLS and EAP-MD5 over the Ethernet interface.
• Wi-Fi WEP, WPA/WPA2 PSK, and 802.1x EAP, where for 802.1x EAP following features are supported:
- EAP-PEAP with MSCHAPV2 and EAP-GTC as phase 2 authentication
methods.
Table continues…
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- EAP-TLS.
- EAP-TTLS with MSCHAP, MSCHAPV2, and EAP-GTC as phase 2
authentication methods.
- EAP-PWD.
• Trusted certificate repository configured through the settings file to be used by all applications.
• Android built in certificates are used in addition to trusted certificates for the browser and Microsoft Exchange Server.
• Identity certificate generation using SCEP.
• Support SIP signaling over TLS.
• Media encryption (SRTP) using AES-128 and AES-256.
• Supports SRTCP (authentication only).
• User information, such as MS Exchange credentials, call logs, and browser history, is erased when a new user logs in.
Related links
Avaya H100-Series Video Collaboration Stations overview on page 13

Product compatibility

Product compatibility
For the latest compatibility information about the Avaya H175 Video Collaboration Station with:
• Other products, see Compatibility Matrix.
• Headsets, see DevConnect Portal.
Related links
Avaya H100-Series Video Collaboration Stations overview on page 13

Packaged components

Ensure that the package contains the following parts:
• The Collaboration Station base
• Wireless handset
• Two AAA rechargeable batteries
• Ethernet cable
• Camera
• 2-meter USB cable
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Avaya H100-Series Video Collaboration Stations overview
The camera and USB cable are packaged in a separate box.
The package might also contain the following optional components:
• Wired handset with a handset cord
• Charging pins cover
You might also get a package of an AC power adapter and cord if you ordered one for the device.
Related links
Avaya H100-Series Video Collaboration Stations overview on page 13

Connectors and controls

Rear Panel
Number Name
1 Power connector
2 RJ45 10/100/1000 Mbps Gigabit Ethernet connector
3 RJ45 10/100/1000 Mbps Gigabit Ethernet personal computer connector
4 USB 2.0 connector
5 USB 2.0 high-power gadget charging connector
As the port uses only the spare power, the charging speed may vary based on whether power supply is through AC, PoE, or SP-PoE
6 USB camera connector
7 Digital video display out connector
8 Digital video display in connector
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Side panel
Number Name
1 USB 2.0 connector
2 USB 2.0 micro AB connector
3 RJ9 analog headset connector
4 RJ9 analog handset connector
Connectors and controls
Front panel
Number
1 SD card slot that is currently not supported
Related links
Avaya H100-Series Video Collaboration Stations overview on page 13
Name
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Chapter 3: Initial setup and connectivity

Installation checklist

Use the following checklist to see the tasks that you must perform to install Collaboration Station.
No.Task Reference
1. Check the prerequisites. See Prerequisites on page 20.
2. Gather preinstallation data. See Preinstallation data gathering on page 21.
3. Configure the servers. See Server configurations on page 24.
4. Configure the settings file. See Configuring the settings file on page 39.
5. Create users on Avaya Aura® System
Manager.
6. Create users on IP Office Web Manager . See Administering Avaya IP Office
7. Assemble the Collaboration Station. See Assembling the Collaboration
8. Connect the Collaboration Station to the
network.
See Creating users on System
Manager on page 27.
™
Platform with Web Manager.
Station on page 27.
See Connecting the Collaboration Station
to the network on page 33.

Prerequisites

Check the prerequisites to ensure that you have the required software and hardware before you install the Collaboration Station.

Software requirements

Ensure that your network already has the following components installed and configured:
• Avaya Aura® Session Manager 6.3.8 or later
• Avaya Aura® Communication Manager 6.3.6 or later
• Avaya Aura® System Manager 6.3.8 or later
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Preinstallation data gathering

• Avaya Aura® Presence Services 6.2.4 or later
• Avaya Aura® Session Border Controller 7.0 and 7.0.1
• IP Office 10.0 or later
• A DHCP server for providing dynamic IP addresses to the Collaboration Station.
• A file server, an HTTP, HTTPS, or the Avaya Utility server for downloading the software distribution package and the settings file
• One or both of the following conference servers for both audio and video conference:
- Avaya Aura® Conferencing 8.0 or later
- Avaya Scopia® Elite MCU
For more information about installing and configuring the components, see their respective documentation.
Related links
Documentation on page 9

Hardware requirements

Ensure that the LAN:
• Uses Ethernet Category 5e or Ethernet Category 6 cabling.
• Has one of the following specifications:
- 802.3at PoE
- 802.3af PoE injector
If your network does not have a 802.3at PoE or 802.3af PoE injector specification, you can power the deskphone using the AC power adapter that you can order with the device.
Preinstallation data gathering
Populate values in the following table for the data that you would require at different stages of installation.

System Manager user profile worksheet

For creating user profile on System Manager.
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