Avaya Glossary of Media Processing Server Terminology User Manual

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Glossary of Avaya Media Processing Server Series Terminology (Software Release 2.1)

Avaya Business Communications Manager

Release 6.0

Document Status: Standard Document Number: P0602812 Document Version: 1.3 Date: May 2010

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Preface

Glossary of Avaya MPS Series Terminology

Scope

The Glossary of Avaya Media Processing Server (Avaya MPS) Series Terminology defines terms specific to the programming, operations, and documentation of the Avaya MPS Series system.

This document does not deal with terminology that applies to computer systems in general, unless those terms have a specific connotation in the Avaya MPS Series environment or contribute to the understanding of its terms.

This document provides only general overviews for any term or concept. For more detailed information and context, refer to the other Avaya MPS Series reference material.

Intended Audience

This manual is intended for all Avaya MPS Series users. The Glossary of Avaya MPS Series Terminology assumes that readers have attended one or more onsite Avaya MPS Series training courses.

How to Use This Manual

Use the Glossary of Avaya MPS Series Terminology to quickly look up Avaya MPS Series terms. Follow cross references to related and contrasting terms, if necessary. Many definitions also refer to additional Avaya MPS Series documentation. Refer to these documents for more details on these terms.

Initially, you should read this manual at least once, from start to finish. Later, you can use the Table of Contents to locate topics of interest for reference and review.

If you are reading this document online, use the cross-reference links (shown in blue) to quickly locate related topics. <L with your cursor over the cross-reference link. Click on any point in a Table of Contents entry to move to that topic. Click on the page number of any Index entry to access that topic page.

To familiarize yourself with various specialized textual references within the manual, see Conventions Used in This Manual on page 5.

Periphonics is part of Avaya. The name Periphonics, and variations thereof, appear in this manual only where it is referred to in a product. (For examples, a PeriProducer application, the PERImps package, the perirev command, etc.)

EFT> click once with your mouse while positioned

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Organization of This Manual

The Glossary of Avaya MPS Series Terminology is in alphabetical order by term. Cross references to additional documentation and related and contrasting terms follow each definition.

Acronyms are also listed alphabetically. This manual includes the definition with the acronym; the entire term is a reference to the acronym.

Conventions Used in This Manual

This manual uses different fonts and symbols to differentiate between document elements and types of information. These conventions are summarized in the following table.

Conventions Used in This Manual Sheet 1 of 2

Notation Description

Normal text

important term

system command

command, condition

and alarm

file name / directory

on-screen field

Book Reference

Normal text font is used for most of the document.

The Italics font is used to introduce new terms, to highlight meaningful words or phrases, or to distinguish specific terms from nearby text.

This font indicates a system command and/or its arguments. Such keywords are to be entered exactly as shown (i.e., users are not to fill in their own values).

Command, Condition and Alarm references appear on the screen in magenta text and reference the Command Reference Manual, the PeriProducer User’s Guide, or the Alarm Reference Manual, respectively. Refer to these documents for detailed information

Commands, Conditions, and Alarms.

about

This font is used for highlighting the names of disk directories, files, and extensions for file names. It is also used to show displays on text-based screens (e.g., to show the contents of a file.)

This font is used for field labels, on-screen menu buttons, and action buttons.

A term that appears within angled brackets denotes a terminal keyboard key, a telephone keypad button, or a system mouse button.

This font indicates the names of other publications referenced within the document.

cross reference

A cross reference appears on the screen in blue text. Click on the cross reference to access the referenced location. A cross reference that refers to a section name accesses the first page of that section.

The Note icon identifies notes, important facts, and other keys to understanding.

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Glossary of Avaya MPS Series Terminology

Conventions Used in This Manual Sheet 2 of 2

Notation Description

The Caution icon identifies procedures or events that require

special attention. The icon indicates a warning that serious problems may arise if the stated instructions are improperly followed.

The flying Window icon identifies procedures or events that apply to the Windows 2000 operating system only.

The Solaris icon identifies procedures or events that apply to the Solaris operating system only.

a. Windows 2000 and the flying Window logo are either trademarks or registered

trademarks of the Microsoft Corporation.

b. Solaris is a trademark or registered trademark of Sun Microsystems, Inc. in the

United States and other countries.

Solaris and Windows 2000 Conventions

This manual depicts examples (command line syntax, configuration files, and screen shots) in Solaris format. In certain instances Windows 2000 specific commands, procedures, or screen shots are shown where required. The following table lists examples of general operating system conventions to keep in mind when using this manual with either the Solaris or Windows 2000 operating system.

Solaris Windows 2000

Environment $MPSHOME %MPSHOME%

Paths $MPSHOME/common/etc %MPSHOME%\common\etc

Command <command> & start /b <command>

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Trademark Conventions

The following trademark information is presented here and applies throughout for third party products discussed within this manual. Trademarking information is not repeated hereafter.

Solaris is a trademark or registered trademark of Sun Microsystems, Inc. in the United States and other countries.

Microsoft, Windows, Windows 2000, Internet Explorer, and the Flying Windows logo are either trademarks or registered trademarks of Microsoft Corporation.

Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation in the United States and other countries. Netscape's logos and Netscape product and service names are also trademarks of Netscape Communications Corporation, which may be registered in other countries.

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Glossary of Avaya MPS Series Terminology

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Glossary of Avaya Media

Processing Server Series

Terminology

Glossary of Avaya MPS Series Terminology 24-byte header

Numerics

24-byte header The host communications protocol format was used by Periphonics'

earlier generation of equipment.

In this format, a header that is 24 bytes in length precedes the actual message data. The header consists of a message ID, phone line number, status and control fields, etc.

The Avaya Media Processing Server (Avaya MPS) supports this type of message exchange format for compatibility reasons and also for the fact that this format has been proven to be efficient and effective over time. Avaya can supply an application program that implements the Avaya MPS portion of this message exchange. Internally, the system converts the 24-byte header into a PACE structure. The application program then processes these PACE commands. The 24-byte header mode is typically utilized to maintain backward compatibility with Avaya’s earlier generations of systems.

1TR6 An Avaya MPS-supported digital interface where signaling is

performed using a dedicated channel.

Also known as German ISDN.

For additional information, see the Avaya MPS Telephony Reference Manual.

Active Call

ABCD-bit signaling The data transmission technique used in most digital/T1 transmission

links. One bit “robbed” from each of 24 channels in every 6th frame carries dialing and controlling information.

Contrast with out-of-band signaling.

For additional information, see the Avaya MPS Telephony Reference

Manual

Glossary of Avaya MPS Series Terminology Activity Monitor

Activity Monitor Activity Monitor is the PeriView tool that:

• graphically represents PLM status for Avaya MPS systems and applications.

• monitors and graphically displays linked application activity.

• monitors and graphically displays host activity

Status toolbar:

Activity is depicted by a set of graphs updated in near real time. Select from four types of graphs: a pie graph, a stacked bar graph, a bar graph measuring activity by percent, and a bar graph measuring activity in absolute numbers.

For additional information, see the Avaya MPS PeriView Reference Manual.

Adaptive Differential PCM

administrative application

See also PeriView, PeriView tools, application, PLM, linked

application, host.

See ADPCM.

An auxiliary Avaya MPS program that supports other applications in the system. It is also known as an administrative program. For instance, an administrative application program determines the action to be taken when a call processing application receives a high water mark or a low water mark during Caller Message Recording. You can also use administrative applications to parameterize various aspects of a system’s operations based on the user requirements.

Generally, only administrative applications are assigned to administrative lines. They only need a call processing line if the particular application interacts with callers.

For information on configuring and assigning applications to lines, see the Avaya MPS PeriView Reference Manual.

Contrast with call processing application.

See also main application, application, high water mark, low water

mark, CMR, assign, administrative line, call processing line.

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AID keys

administrative line A logical telephone line used only to run administrative applications.

There is no physical phone line connection for an administrative line.

Contrast with call processing line.

See also call processing, administrative application.

administrative program See administrative application.

ADPCM Adaptive Differential Pulse Code Modulation. The encoding

scheme used by analog Avaya MPS systems to compress the speech signal.

This format is based on hardware that is available from OKI Semiconductor. ADPCM uses a 4-bit voice data encoding scheme. This results in a data rate of 32K bits/second.

For additional information, see the Avaya MPS PeriStudio User’s Guide.

Contrast with a-law, u-law.

ADSI Analog Display Services Interface. The Bellcore standard protocol

for use with screen telephones.

You can use PeriMap to create ADSI-compatible displays.

Glossary of Avaya MPS Series Terminology ALARM

ALARM The text-based utility used to display the alarms that are broadcast by

ALARMD.

ALARM is a non-interactive application that simply displays the alarm message text received from ALARMD running on the Avaya MPS with which ALARM is currently associated. This translation facility uses the alarm database to convert system and user-created messages to the proper format for displaying and logging.

For additional information about ALARM, see the Avaya MPS System Reference Manual.

Contrast with Alarm Viewer.

Alarm Monitor Panel See AMP-2000.

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ALI

Alarm Viewer The Alarm Viewer tool is used to log alarms and view live and logged

alarms.

The filtering mechanism will allow you to selectively display alarms in the Viewer. The logging facility will allow you to create userdefined historical alarm log files. You can also apply filters to control the actual alarms that display in the viewer windows.

It is also known as the Viewer.

For additional information, see the Avaya MPS PeriView Reference Manual.

Contrast with ALARM.

a-law The data compression scheme used by Avaya MPS systems with an

E1/CEPT interface.

A-law is the CCITT standard for 8-bit PCM digital signals used in countries other than the U.S., Canada, and Japan. This format offers superior fidelity and dynamic range. When processed, the 8-bit signal is expanded to 13 bits. The supported transmission rate is 64K bits/ second.

For additional information, see the Avaya MPS PeriStudio User’s Guide.

Contrast with ADPCM, u-law.

Glossary of Avaya MPS Series Terminology Alphanumeric IWR

Alphanumeric IWR Alphanumeric Isolated Word Recognition. The Avaya MPS shared

resource that allows applications to recognize a vocabulary made up of digits from zero to nine, letters, and specific command words including “stop” and “clear.” Alphanumeric IWR serve applications in which numbers, letters, and certain words need to be recognized over the telephone or where touch-tone service is not available.

For an application that uses Alphanumeric IWR to achieve a high recognition accuracy rate, the recognizer must use a database of alphanumeric entries to match against the spoken input string. You can manipulate these databases from the command line or through shell scripts.

Also known as IWR_AN.

For information about configuring Alphanumeric IWR, see the Avaya MPS System Reference Manual. For information about coding applications that use Alphanumeric IWR, see the Avaya MPS Application Programming Reference Manual.

alternate key A method of accessing data in a database without using the primary

key. Alternate keys provide alternate views (and retrieval/update sequences) of the records in the file. Accessing data using an alternate key is similar to accessing a normal keyed record (that is, the alternate key is used and the base file record matching the alternate key is returned), unless records having non-unique alternate keys are involved.

Indexed files support alternate key access.

Contrast with primary key.

AMP-2000 Alarm Monitor Panel 2000 is a hardware component that provides

physical environment indicators and audio device connection functions. The AMP-2000 resides physically outside of the TMS on the Avaya MPS front panel. It has several status LEDs that monitor the status of the system for major and minor alarm conditions, airflow, power, temperature, etc.

For additional information about the AMP-2000, see the Avaya MPS

System Reference Manual and the Avaya MPS PeriStudio User’s Guide.

analog A telephone interface that supports a continuously variable signal.

That is, the signal is a wave similar to the sound that originally generated it.

The Avaya MPS supports several analog interfaces, including:

• loop start

• ground start

•DID

Contrast with digital.

For additional information, see the Avaya MPS Telephony Reference Manual.

Analog Display Services Interface

Analog Line Interface See ALI.

ANI Automatic Number Identification. Information obtained by an

API Application Program Interface is a set of formalized software calls

See ADSI.

application through an indial string, giving the protocol the telephone number of the party originating the call.

Contrast with DNIS.

For additional information, see the Avaya MPS Telephony Reference Manual.

and routines with which a program can access underlying network services. It provides a standard way of connecting an Avaya MPSspecific software application to more general purpose or commercial applications.

For additional information, see Avaya MPS SNMP Package User’s

Guide.

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Glossary of Avaya MPS Series Terminology application

application An Avaya MPS program and its associated object code, data, and

MultiMedia files (MMF). An application is dedicated to voice processing functionality.

Use PeriProducer to write, generate, and test applications.

Use APPMAN to configure, assign, and start applications.

You can configure applications as main or linked.

For additional information about PeriProducer, see the Avaya MPS PeriProducer User’s Guide.

For additional information about APPMAN, see the Avaya MPS PeriView Reference Manual.

See also APPMAN, assign, generate, MMF, PeriProducer, main

application, linked application.

Application Control Block

Application Event Queue

Application Manager See APPMAN.

Application Program Interface

application statistics Application-specific data generated during an application’s execution

See ACB.

See AEQ.

See API.

cycle.

Application statistics must be defined within each application and identified as a stat event to the Avaya MPS Statistics Update Daemon (VSUPD).

You can create, maintain, and view application statistics with PeriReporter.

For information about defining statistics in an application, see the Avaya MPS PeriProducer User’s Guide. For information about PeriReporter, see the Avaya MPS PeriReporter User’s Guide.

Contrast with system statistics.

See also application, PeriReporter, Avaya MPS.

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Application Services Environment

application type The functional level of an Avaya MPS program (that is, main or

linked).

Use the APPMAN Configure Applications tool to configure applications as linked or main.

Contrast with execution type.

See also application, APPMAN, linked application, main

application.

Application Services Environment

See ASE.

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Glossary of Avaya MPS Series Terminology APPMAN

APPMAN APPMAN is the PeriView tool used to:

• assign applications to phone lines (Assign/(Re)Start Lines tool)

• start applications (Assign/(Re)start Lines tool)

• terminate applications (Terminate/Un-Assign Lines tool)

• unassign applications from phone lines (Terminate/Un-Assign Lines tool)

• configure an application’s run-time environment (Configure Applications tool)

• display application and Avaya MPS status information (Status tool)

• control the default application assign/start order (Line Start Order During Reboot tool)

• delete unnecessary application and shared library files (File Maintenance tool)

See also PeriView, PeriView tools, application, assign, start,

terminate, unassign.

ASE Application Services Environment. The group of software required

to develop and execute applications. ASE is made up of the independently running processes VENGINE, VMST, and VSUPD.

For additional information about ASE, see the Avaya MPS System Reference Manual.

assign To associate an application with a phone line. The assign process

copies an application’s executable (*.vex), configuration (*.acfg), and shared library (*.so) files to the appropriate location. Use the APPMAN Assign/(Re)Start Lines tool to assign applications to lines.

For information about APPMAN, see the Avaya MPS PeriView

Reference Manual.

Contrast with unassign.

async See asynchronous protocol.

asynchronous host An external computer system that uses an asynchronous protocol.

asynchronous message delimiters

asynchronous protocol Data transmission guidelines that do not rely on timing mechanisms.

Start-of-line and end-of-line characters used on an asynchronous communications line.

A start-of-line character is optional, but an end-of-line character is required. Typically, the defaults of "{" for sol and "}" for eol are overridden with a sol specification of 0 and a eol specification of carriage return (hex 0D) or line feed (hex 15). For screen mode, sol = eol = 0.

See also asynchronous protocol, screen mode.

Message delimiters signal the start and end of each line.

The Avaya MPS supports asynchronous protocols including PACE, 24-byte header, and rawtty.

Contrast with synchronous protocol.

See also PAC E, 24-byte header, rawtty, asynchronous message

delimiters.

Asynchronous Telnet Terminal Emulation

ATM

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See ATTE.

Asynchronous Transfer mode that can carry voice, video, and data, can also be used as the basis for LANs and WANs.

Glossary of Avaya MPS Series Terminology AT T E

ATTE Asynchronous Telnet Terminal Emulation. The communications

program used to manage Telnet sessions and perform VT100 emulations. Telnet refers to the standard UNIX Telnet process. It provides a TCP/IP connection to remote host systems that follow the Telnet protocol.

ATTE is present only if the Avaya MPS is configured to communicate with an ATTE host.

Up to 64 concurrent Telnet sessions are possible per ATTE process. However, this is dependent on available UNIX system resources, CPU, memory and the amount of swap space over and above application requirements.

For additional information about ATTE, see the Avaya MPS System

Reference Manual.

See also VT100, Te ln et, MPS command man page atte intro.

Attention Identifier keys See AID keys.

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Avaya MPS 1000

attribute byte A data character that precedes each field definition on a formatted

screen (map).

Attribute bytes designate the field as:

• protected - applications can not modify the field

• unprotected - applications can modify the field

• askip - the cursor skips over the field

• num - numeric, right justified and zero filled

Use PeriMap to create maps and set the attribute byte.

For additional information, see the Avaya MPS PeriProducer User’s Guide.

Automatic Call Distributor

Automatic Number Identification

Automatic Speech Recognition

Avaya MPS Avaya Media Processing Server. The hardware and software needed

Avaya MPS 1000 Avaya Media Processing Server (Avaya MPS) 1000. A cabinet-

See ACD.

See ANI.

See ASR.

to create a call processing environment. The Avaya MPS Series is made up of a series of MPSs running on different nodes. The Avaya MPS component consists of Avaya MPS software (including ASE and VOS) and a TMS. One TMS is required for each Avaya MPS component defined on a node.

Glossary of Avaya MPS Series Terminology Basic Map Support

Basic Map Support See BMS.

baud rate The communication link’s rate of data exchange expressed in bits per

second.

Avaya MPS comm. boards support baud rates from 300 to 19,200. BSC 3270 supports baud rates up to 9,600. SNA 3270 supports baud rates up to 64,000.

Use host# parameter to specify the baud rate for comm. boards.

See also comm. board, BSC 3270, SNA 3270.

Bayonet Neill Concelman

Bayonet Nut Connector See BNC.

Bisynchronous Communication

blind referral A method of call transfer that dials out to the referral party and

BMS Basic Map Support. A method of identifying IBM 3270 type screen

See BNC.

See BSC 3270.

assumes the call has been answered.

Contrast with supervised referral.

fields in the transmission of host interaction commands from an application.

PeriProducer supports creating BMS maps (using PeriMap) and integrating formatted screen interaction into application programs.

For information on creating and using BMS maps, see the Avaya MPS PeriProducer User’s Guide.

See also host, PeriMap, screen mode, application.

BNC British Naval Connector, aka Bayonet Nut Connector, aka Bayonet

Neill Concelman. Used to connect a computer to a coaxial cable in a 10BASE-T Ethernet network.

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Burroughs Poll/Select

bridge See referral.

British Naval Connector See BNC.

BSC 3270 Communications software that emulates an IBM 3274 cluster

controller supporting the Bisynchronous Communications protocol.

The terminals attached to an Avaya MPS BSC 3270 controller have the same capabilities as terminals attached to an IBM 3274 controller. All 3270-based application subsystems can be interfaced through the MPS BSC 3270 controller. This includes IBM 3270 host-based subsystems, such as IMS, CICS, and TSO, as well as 3270 subsystems running in other non-IBM processors that support attachment of BSC 3270 controllers.

An Avaya MPS/BSC 3270 system emulates an IBM 3270 by implementing a data link handler, a BSC Physical Unit (PU), and one or more line unit keyboard/display devices (LUs).

Burroughs Poll/Select See Unisys Burroughs Multipoint protocol.

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Glossary of Avaya MPS Series Terminology C7

C7 Signaling protocol used inside telephone network switches.

call conferencing The Avaya MPS shared resource that allows up to six callers to be

connected (bridged) simultaneously. Call conferencing requires the CDP 2000 equipped with an MSP-10 module (in a CDP slot) for each six caller party.

For additional information, see the Avaya MPS System Reference Manual.

See module, shared resources.

Call Control Manager See CCM.

call function A self-contained system function that can be accessed by

applications. Call functions can perform tasks that can not be readily accomplished by the functions in PeriProducer blocks.

Examples include:

• convert-from-binary - converts a byte string from binary into ASCII format

• to-upper - converts the letters in a string, or portion of a string, into upper case

• format-string - takes a sequence of strings and combines them according to specified variables

Access call functions through the System block’s Call an External Function option.

For additional information, see the Avaya MPS PeriProducer User’s Guide.

Caller Message Recording

See CMR.

call processing The automated management of telephone input and output.

See also call processing line, call processing application.

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CCM

call processing application

call processing line A physical telephone line capable of processing calls. A call

A main Avaya MPS program that automates the management of telephone input and output. For example, use a call processing application to answer a call, check the caller’s account number, and speak back the caller’s current balance.

To perform call processing, you must assign call processing applications to call processing lines.

For information about configuring applications and assigning applications to lines, see the Avaya MPS PeriView Reference Manual.

Contrast with administrative application.

See also main application, call processing, assign, call processing

line.

processing line is connected to a phone port on the line card.

Use call processing phone lines to run call processing applications.

Contrast with administrative line.

See also call processing, call processing application, line card.

Call Progress Detection See CPD.

Call Sponsor Server See CSS.

Card Loader Process See CLP.

CCM Call Control Manager. A multi-threaded process that resides in the

VOS sub-component of the Avaya MPS component and which can be configured based upon the degree of fault isolation a user desires. The ratio of CCM processes to the number of phone lines is configurable, but there is only one multi-threaded CCM process to support all administrative applications that require VOS services.

Glossary of Avaya MPS Series Terminology CCSS 1000/2000

CCSS 1000/2000 Common Channel Signaling Server. It is Avaya software and

hardware that supports SS7 and C7 messaging.

The CCSS 1000/2000 uses a client/server architectural model where the CCSS 1000/2000 is a dedicated SPARC processor (server) accessed by the Avaya MPS systems (clients) for call control functions. The CCSS 1000/2000 interface to the clients is TCP/IP over Ethernet. The CCSS 1000/2000 is housed within the standard Avaya equipment chassis that is mounted in a standard Avaya cabinet.

CEPT Conference of European Postal and Telecommunications

organizations. The CEPT standard refers to the Pulse Code Modulation (PCM) interface protocols that are used in Europe.

Also known as E1.

For additional information, see the Avaya MPS Telephony Reference

Manual.

channel A physical communication path. Digital telephone interfaces

typically refer to phone lines as channels.

Channel Service Unit See CSU.

clocking Refers to the timing in both transmitting and receiving messages for

synchronous host communication protocols.

CMP-1026 See comm. board.

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Common Channel Signaling Server

CMR Caller Message Recording. A facility that allows applications to

capture and store spoken information from a caller. The CMR facility records the caller’s speech in a MultiMedia file (MMF). CMR is useful for gathering information from callers such as names and addresses, which would otherwise be difficult to acquire using touchtone input or a type of speech recognition.

For additional information, see the Avaya MPS System Reference

Manual and the Avaya MPS Application Programming Reference Manual.

CMR token See MS token.

COMMGR The VOS process that enables application programs to communicate

with external host computers using a variety of protocols.

For additional information, see the Avaya MPS System Reference Manual.

See also VOS, host, application, process, command man page

commgr intro.

comm. board Communications Processor Circuit Board. The comm. board is the

interface to many different types of external host computers. Both asynchronous and synchronous communication protocols execute on the comm. board.

Also known as CMP-1026.

See also comm. processor, synchronous protocol, asynchronous

protocol, host.

Common Channel Signaling Server

See CCSS 1000/2000.

# P0602812 Ver: 1.3 Page 29

Glossary of Avaya MPS Series Terminology comm. processor

comm. processor Communications Processor. The comm. processor is the hardware

that provides the logic necessary for communication with a host computer.

Each comm. processor is implemented on a single comm. board.

During system initialization, each comm. processor is loaded with the appropriate software image that implements the desired communications protocol. All commands and configuration parameters specific to the protocols are passed directly to the comm. processor.

See comm. board. image file.

communications manager

communications processor

compile See generate.

See COMMGR.

See comm. processor.

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conditions

component Components reside on nodes and provide specific functionality to the

network. Currently, Avaya MPS components include Open Signal Computing and Analysis Resource (OSCAR), Message Transfer Server (MTS), and Common Channel Signaling Server (CCSS 1000/ 2000 or C7).

• An MPS component enables phone lines to interact with

applications to process calls.

• An OSCAR component provides external resource services such

as speech recognition and speech synthesis or Text-To-Speech (TTS). It functions in conjunction with an MPS component, which provides telephony services for call processing.

• An MTS 2000 server provides a platform for centralized voice

message storage and retrieval across a network of MPS systems.

• A CCSS 1000/2000, or C7, component enables the MPS to

connect with a Signaling System 7 (SS7) network.

Components are controlled by Startup and Recovery Process (SRP).Only Avaya MPS and OSCAR components are supported in PeriView’s latest release 6.0. To see a component in the PeriView Launcher, APPMAN and Activity monitor, expand a tree object by component with the Component Tree Control.

All components configured for the Avaya MPS network should be defined in the $MPSHOME/common/etc/vpshosts file.

For additional information, see the Avaya MPS PeriView Reference

Manual.

See also SRP, OSCAR, CCSS 1000/2000, MTS 2000, TTS, SS7.

Computerized Telephony Applications Platform

Computer Telephony Integration

concatenation Refers to joining end to end.

See C-TAP.

See CTI.

Applications dynamically concatenate independently recorded vocabulary elements to produce natural sounding voice output. For example, the Avaya MPS may speak four discrete elements for the number 1205 (“one thousand” “two hundred” “and” “five”).

See also application, vocabulary element.

conditions See status/exception conditions.

# P0602812 Ver: 1.3 Page 31

Glossary of Avaya MPS Series Terminology conferencing

conferencing See call conferencing.

connected The normal online operational state of a host computer. In the

connected state, the Avaya MPS and the host can exchange data.

Conference of European Postal and Telecommunications

CONOUT Console Output Process. The VOS process that is responsible for

CONSOLED Console Daemon takes messages that would normally appear on the

See CEPT.

Contrast with disconnected.

See also host.

providing output to the system console. CONOUT receives display data from the VOS processes and routes it to the system console.

conversational A method of speaking numeric data where each number is spoken as a

cardinal number.

For example, the string 1234 is spoken “one-thousand-two-hundredthirty-four.” That is, the string of digits is combined into a single number. All non-digit characters are ignored.

Contrast with non-conversational.

Glossary of Avaya MPS Series Terminology C-TAP

C-TAP Computerized Telephony Applications Platform. Hardware and

software that provides an open and integrated environment for enhanced call processing, call/data delivery and other call centerrelated applications in client/server installations.

Integration of the C-TAP system into an existing data and telecommunication environment is enhanced by the availability of a wide selection of telephony and host computer connectivity and multiple LAN interfaces. The C-TAP system also integrates seamlessly with the Avaya MPS to provide enhanced call/data delivery capabilities for calls transferred from the IVR system.

data card

database Refers to data structured in an organized fashion, generally in tables.

Database files organize the information to facilitate direct and/or sequential access. Database files can be hashed or indexed.

See also sequential access, direct access, hashed, indexed.

data card A PeriProducer variable that is the logical storage location for

numbers, characters, or other data.

PeriProducer uses a filing cabinet analogy for variable data; data cards are grouped in folders.

You can also define a data card as a sub-folder. This lower-level folder can, in turn, hold additional data cards.

date_fold (type:folder)

mm (type:data card, length-two numeric)

dd (type:data card, length-two numeric)

yyyy (type:lower-level folder)

y1 (type:data card, length-one numeric)

y2 (type:data card, length-one numeric)

y3 (type:data card, length-one numeric)

y4 (type:data card, length-one numeric)

For additional information, see the Avaya MPS PeriProducer User’s Guide.

Glossary of Avaya MPS Series Terminology data file

data file The component file of an MMF that contains vocabulary element

data. Where MMFs are used as vocabulary or CMR files, this is audio data. Other types of elements that may be stored in an MMF include fax and TDD data. MMF data files have .mmd extensions.

MMF

Audio Data

MMF.mmd

File

MMF.mmi

EAP#1

EAP#2

EAP#3

Element index File

Contrast with index file.

See also MMF, vocabulary element, CMR, TDD.

DBAP Disk-Based Audio Playback. Audio played from a SCSI disc.

See paging.

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delimited loading

DCC Digital Communications Controller is an embedded systems board

that has a Motorola processor. It resides as a daughter card on the TMS mother board, which has ethernet connection for control and communication.

The DCC 3000 board resides on the MPS node (one DCC per TMS). The maximum number of channels supported by each DCC board is 240 full-duplex, for recognition (LVR) and synthesis (TTS), irrespective of the type of the system (T1 or E1).

The connections to the DCC 3000 board from OSCAR node are dynamic. These connections are made only when the application allocates an OSCAR channel. A maximum of 32 OSCAR nodes can be connected to a DCC 3000 board. For additional information about the DCC 3000 with respect to OSCAR resource processing, refer the

Avaya Media Processing Server (MPS) Series OSCAR 6.0.1 Reference Guide.

For information about the configuration required to establish connectivity between the OSCAR Windows 2000 node and the DCC 3000 card on the MPS node, refer the Avaya Media Processing Server

(MPS) Series OSCAR 6.0.1 Installation Guide and Release Notes.

default snapshot See snapshot.

delimited loading A method of loading vocabulary element names into the hash tables

that saves system memory. Only the first part of their labels up to a special delimiter character, the semicolon (;), are included. When creating the elements (for example, with PeriStudio) be sure to include the delimiter in the element names that you wish to have truncated.

Element names must be unique after they are truncated, or SMP only accesses the first element with a duplicated name. To avoid this, assign names that are unique within the first few characters.

Only use this method when system memory is very limited or element names take up a significant amount of system memory.

For additional information, see the Avaya MPS System Reference

Manual.

Contrast with partial loading.

See also vocabulary element, hash table, PeriStudio, SMP.

# P0602812 Ver: 1.3 Page 37

Glossary of Avaya MPS Series Terminology delimiter

delimiter See asynchronous message delimiters.

Diagnostics, Logging and Tracing (Daemon)

Dialed Number Identification Service

See DLT.

See DNIS.

Page 38 # P0602812 Ver: 1.3

Direct Memory Access

digital A telephone interface that supports information represented by binary

code. The original signal is translated into a numeric representation. In the United States, a digital interface is known as T1; in Europe, it is known as E1 or CEPT.

The fundamental difference between T1 and E1 standards are the bit rate and voice data compression schemes (T1 uses u-law, while E1 uses A-law). Many countries have developed their own unique digital telephone protocols within T1 or E1 standards. Occasionally, a single country (such as the U.S.) uses multiple implementations of the T1 specification.

On the Avaya MPS, the physical connection for the digital phone line interface is made by the channel service unit (CSU). Each digital interface supports either 24 or 48 individual T1 telephone lines, or 30 or 60 E1 telephone lines.

The Avaya MPS supports several digital protocols:

•wink start

• channel bank

•ISDN

• common channel signaling

Contrast with analog.

For additional information, see the Avaya MPS Telephony Reference Manual.

See also CSU, ISDN, a-law, u-law, Wink Start, SS7.

Digital Communications Controller

Digital Private Network Signaling System

Digital Signal Processor See DSP.

direct access Refers to the ability to retrieve particular data from a database based

See DCC.

See DPNSS.

on the index or some other locating algorithm.

Contrast with sequential access.

Glossary of Avaya MPS Series Terminology disconnected

disconnected The absence of host communications.

Contrast with connected.

See also host.

Disk-Based Audio Playback

disk paging See paging.

DLT Diagnostics, Logging and Tracing (Daemon). Provides diagnostic,

DMA Direct Memory Access. Data transfer that bypasses the system’s

DNIS Dialed Number Identification Service. A service that provides a

See DBAP.

logging and tracing capabilities for the TMS.

domain User-defined clusters or a group of Avaya MPS that have a logical

relationship.

For additional information, see the Avaya MPS PeriView Reference Manual.

DTMF cut-through

DPNSS Digital Private Network Signaling System. A set of standards and

protocols used in the United Kingdom to allow a single phone line to support multiple transmissions at the same time. Signaling is performed using a dedicated channel.

For information about coding applications for DPNSS, see the MPS Application Programming Reference Manual.

DTMF Dual Tone Multi-Frequency. The audible signals generated by

pushing a button on a telephone keypad. The signal is actually made up of two tones.

Also known as touchtone.

For additional information, see the Avaya MPS System Reference Manual.

DTMF cut-through See key-ahead.

# P0602812 Ver: 1.3 Page 41

Glossary of Avaya MPS Series Terminology dual-line referral

dual-line referral A method of connecting a caller to a third party using two phone

lines. Dual-line referral is generally used only on digital systems.

In a dual-line referral:

1. A caller dials into the MPS.

2. The MPS out dials to the referral target on a separate line. The

MPS establishes a bridge between the caller and the referral target. In other words, the caller is connected to the referral target through the MPS.

3. The MPS maintains the bridge (connection) between the caller and

the referral target until the call is finished.

Dual-line Referral

Referral Target

Referral Line

MPS

For additional information, see the Avaya MPS System Reference Manual.

DVM-2 See module.

DVM-4 See module.

Caller Line

Caller

Page 42 # P0602812 Ver: 1.3

dynamic referral

dynamic referral A dual-line referral method available on a digital MPS.

When the caller line needs to make a referral, the system looks through a list of pre-allocated referral lines (hunt group) for the first free (non-busy) line and uses that line to make the referral.

This setup provides complete control over the hunt group. You can assign lines in ascending or descending order. You can specify which lines should never be used, or which lines get a higher priority. In most cases, the advantage of this setup is that a large number of caller lines can share a smaller number of referral lines – that is, less physical phone lines are required for referral services. The disadvantage of this setup is that while the system is looking for a suitable referral line, the application pauses.

By default, digital systems are set to use fixed referral. Also known as hunt group.

For additional information, see the Avaya MPS System Reference Manual.

Contrast with fixed referral.

element See vocabulary element.

Element Access Pointer See EAP.

exception conditions

Element Conversion Daemon

enquiry/response timer See host enquiry/response timer.

environment The set of phone line parameters that configure an application for

See ECD.

caller needs and the type of local phone system. Environment parameters include timers and call progress detection specifications.

Environment parameters are usually determined by the system configuration files. Use a PeriProducer Environment block to customize environment options for a particular application.

Environment options are specific only to the current application phone line and remain in effect for that phone line until explicitly changed. That is, an application inherits the environment parameters set on the phone line.

For additional information, see the Avaya MPS System Reference Manual and the Avaya MPS PeriProducer User’s Guide.

See also PeriProducer, application, CPD, timers.

er timer See host enquiry/response timer.

Ethernet LAN Adapter See ELA.

Event Callback Table See ECT.

exception conditions See status/exception conditions.

# P0602812 Ver: 1.3 Page 45

Glossary of Avaya MPS Series Terminology execution type

execution type The operating function of a main Avaya MPS program. Execution

type is only associated with main applications.

Use the APPMAN Configure Applications tool to configure main applications as call processing or administrative.

For additional information about APPMAN, see the PeriVi ew Reference Manual.

Contrast with application type.

See also main application, APPMAN, call processing application,

administrative application.

expandable Refers to the default type of MultiMedia file (MMF).

When an expandable MultiMedia file becomes full, it grows dynamically to accommodate more recordings until there is insufficient available disk space (2% free space).

For additional information, see the Avaya MPS System Reference Manual.

Contrast with static.

extension The ending portion of a file name. Extensions begin with a period and

are usually made up of four or fewer characters. The file extension frequently identifies the type of file. For example:

extension file type

.ppr PeriProducer application

.vex VENGINE executable

.mmi MMF index

.mmd MMF data

.acfg application configuration

See also PeriProducer, application, MMF, VENGINE.

Page 46 # P0602812 Ver: 1.3

external resource

external resource An external resource provides additional resources to the Avaya MPS

environment. External resources may include speech synthesis and recognition. External resources are defined as:

• residing on a separate platform than the Avaya MPS

• uses an Ethernet-based LAN for control data

• uses an external audio highway for audio control

# P0602812 Ver: 1.3 Page 47

Glossary of Avaya MPS Series Terminology fast timers

fast timers PLM timing parameters that have a resolution of ten milliseconds

with a tolerance of plus or minus ten milliseconds.

You can specify fast timer values with a scale of milliseconds, tenths of a second or whole seconds. The scale does not affect its accuracy. If you specify a value for a fast timer without the units, it will default to milliseconds. If you specify milliseconds, but the value is not a multiple of ten, the system automatically rounds the value to the nearest ten millisecond boundary.

For additional information, see the plm intro man page.

Contrast with scaled timers.

Fax Phone Line Card See FPLC.

FCP Front Control Panel. One FCP is present for each VRC in the

system. The FCP provides separate power controls and status indicators for each TMS.

four wire connection

File Transfer The PeriView tool is used to copy files across the Avaya MPS

network. File Transfer allows you to copy a single file, a group of files, or a subdirectory tree structure to one or more destinations. For additional information, see the Avaya MPS PeriView Reference Manual.

fixed referral A dual-line referral method available on a digital Avaya MPS.

This scheme assigns a single referral line to a single caller line, creating a one-to-one mapping. The advantages of this setup are that it is simple and the caller line will always have a referral line available. The disadvantage is that you need a dedicated referral line for each caller line. By default, digital systems are set to use fixed referral.

Contrast with dynamic referral.

folder The paradigm PeriProducer uses for organizing data. PeriProducer

uses a filing cabinet analogy for variable data; data cards are grouped in folders. Each folder may contain lower-level folders and/or data cards.

For additional information, see the PeriProducer User’s Guide.

formatted screen interaction

four wire connection The digital connection between the Avaya MPS and the network or

See screen mode.

PBX/ACD.

For additional information, the Avaya MPS Telephony Reference Manual.

Glossary of Avaya MPS Series Terminology FPLC

FPLC Fax Phone Line Card.

• The card on which a fax image is processed (incoming and outgoing). The FPLC interfaces with a phone line and communicates with applications via the shared resource facility.

• The software image responsible for fax processing. FPLC software runs on the FPLC hardware.

See also shared resources, fax, image file.

Front Control Panel See FCP.

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group

generate To translate the source code of a PeriProducer application into object

code.

For information on generating applications, see the PeriProducer User’s Guide.

Graphic Execution Monitor

Graphical User Interface

group User-defined clusters of network entities that have a logical

See GEM.

See GUI.

relationship. Groups are shared objects. That is, they are member entities of either other groups or domains. Groups are made up of Avaya MPS or (sub)groups.

For additional information, see the Avaya MPS PeriView Reference Manual.

Glossary of Avaya MPS Series Terminology guard timers

guard timers Input processing options that protect against unexpected events or

conditions. Guard timers include dtmf, pickup (supervised outdial/ referral only), olcsi, total, rvalid, lvalid, lcsi, dfirst, dinter, and guard.

You can customize guard timers with the PeriProducer Environment block.

For additional information, see the Avaya MPS System Reference Manual.

Contrast with pace timers.

See also PeriProducer, total call timer, status/exception conditions, and the command man pages plm dtmf and plm guard.

GUI Graphical User Interface. A way of accessing programs and

commands, where icons replace characters, using a pointing device, such as a mouse.

Page 52 # P0602812 Ver: 1.3

Hash-Sequenced Access Method

handle conditions See status/exception conditions.

Handle Object Manager See HOM.

hard termination The abrupt method of ending the execution of an application. When

you perform a hard termination, any calls in progress are cut off.

You should not use hard termination for applications servicing customers.

Use the APPMAN Terminate/Un-Assign Lines tool to define the termination type.

Contrast with soft termination.

hashed Refers to database files designed to access data through a hashing

algorithm. You must specify a maximum size when you create a hashed file.

Hashed files usually offer the fastest access to data—especially for a large number of records.

Also known as Hash-Sequenced Access Method (HSAM) files.

Contrast with indexed, TDQ.

Glossary of Avaya MPS Series Terminology hash table

hash table A data structure which resides in system memory (as opposed to

voice data memory). When you activate a MultiMedia file, SMP enters the names of all vocabulary elements in that file into a hash table. When an application references an element by name (instead of referencing the element by index number), SMP uses the hashing scheme to locate the recorded contents of that element. A hash table can function for the entire system or just one application. One hash table can index multiple MultiMedia files, but it cannot handle duplicate element names within the table.

By default, each element’s full name is loaded into the hash table. If system memory is limited, you can conserve space by having the system load only a portion of (that is, truncate) each element name using either delimited or partial loading. Set the type of truncation to use with the smp nload command in the smp.cfg configuration file.

Element names must be unique after they are truncated, or SMP will only access the first element with a duplicated name. To avoid this, when you create elements, assign names that are unique within the first few characters.

For additional information, see the Avaya MPS System Reference Manual.

See also delimited loading, vocabulary element, VDM, application,

partial loading, SMP, MMF, command man page smp nload.

HDLC High-Level Data Link Control. A communications protocol, similar

to SDLC, which uses specific bit patterns for control vastly different than those used for data, lessening the chance for errors. Control codes differ according to their bit positions and patterns.

header Information that precedes message data. The header consists of a

message ID number, phone line number, status and control fields, etc.

The Avaya MPS supports 24-byte header mode by converting into a PAC E s t ru c tu r e.

header mode The Avaya MPS parameter that determines how host message headers

are translated:

• if header mode is enabled, COMMGR translates header messages

• if header mode is disabled, the applications must translate header

messages

The Avaya MPS supports 24-byte header mode by converting into a PAC E s t ru c tu r e.

Use a PeriProducer Environment block to enable or disable header mode. From the Environment Class menu, select Host Environment.

See also header, COMMGR, application, PeriProducer, host, command man page commgr headermode.

High-Level Data Link Control

high water mark A limit maintained by the system for MultiMedia files. The high

See HDLC.

water mark signifies the point when available message space is depleted. When the high-water mark is exceeded, SMP returns mmfhigh to the appropriate administrative application. No more messages should be recorded at this point (until the application receives mmflow).

You can record CMR messages directly into application specific MultiMedia files. Set the water mark limits in the configuration file smp-mmf.cfg for each MultiMedia file used for recording; the high-water mark is set on a per MultiMedia file basis.

For additional information, see the Avaya MPS System Reference

Manual and the Avaya MPS Application Programming Reference Manual.

Contrast with low water mark.

See also CMR, MMF, SMP, administrative application, command man pages smp hwm, smp mmfadmline.

highway See resource highway.

HOM Handle Object Manager. Used to keep track of all handle objects

currently in use by an MX application; prevents a handle object or its data from being freed by one thread while still being accessed by another. A handle object is a data structure that represents an MX Telephony/Media object such as a phone line.

Glossary of Avaya MPS Series Terminology host

host An external computer system. Most host computers are of the mini or

mainframe classification. The Avaya MPS can communicate with host computers to access records, update information, etc.

host enquiry/response timer

host intermediate timer A host response timer. The host intermediate timer specifies a time

A host response timer. The host enquiry/response timer specifies the interval allotted for an external host to respond to an enquiry.

If the host does not respond within the host enquiry/response interval, COMMGR generates ertimeout. The host enquiry/response interval must be longer than the host intermediate interval.

Also known as the er timer.

For additional information, see Avaya MPS PeriProducer User’s Guide, and the ertimeout man page.

Contrast with resource error timer.

See also host, host intermediate timer, COMMGR.

interval, which when elapsed, causes the system to speak the intermediate timeout message to the caller. The intention is to notify the caller that information requested from an external host is unavailable, because the host has not yet responded to the query. Applications do not have to speak this message—the Avaya MPS speaks it automatically when the host intermediate timer expires.

If the host does not respond within the host intermediate interval, COMMGR generates intertimeout. The host intermediate interval must be shorter than the host enquiry/response interval.

Also known as the in timer.

For additional information, see the Avaya MPS PeriProducer User’s Guide, and the intertimeout condition man page.

Contrast with resource intermediate timer.

See also host, intermediate timeout message, application,

COMMGR.

Page 56 # P0602812 Ver: 1.3

host type

host type The protocol class of an external computer system. The Avaya MPS

supports two host types: asynchronous and generic. Any host that uses the asynchronous protocol is defined as async; all others (SNA 3270, BSC, SDLC Express, etc.) are defined as generic.

See also host, asynchronous protocol, command man pages commgr

async,commgr generic.

# P0602812 Ver: 1.3 Page 57

Glossary of Avaya MPS Series Terminology host mode

host mode The message exchange format between the Avaya MPS and the host

computer. The host mode can be 24-byte header, PACE, rawtty, or screen mode.

See also host, 24-byte header, PAC E, rawtty, screen mode, command man page commgr mode.

HSAM Hash-Sequenced Access Method.

See hashed.

hunt group See dynamic referral.

Page 58 # P0602812 Ver: 1.3

indexed

image file The software that runs on a line card or module.

For additional information, see the Avaya MPS System Reference Manual.

in-band signaling The phone line communication scheme where line signaling is carried

on the same channel as the voice data. Most digital transmission links use in-band signaling. In this scheme, 1 bit from each of the 24 channels in every sixth frame carries dialing and controlling information. The system can use all channels on a span as caller lines.

In-band signaling does not noticeably affect voice quality.

Contrast with out-of-band signaling.

index The set of keys used to order and access indexed database files.

Glossary of Avaya MPS Series Terminology index file

index file The component file of a MultiMedia file that contains the vocabulary

element attributes (for example, labels, sizes, associated data, etc.). Also included in this file are the element access pointers (EAPs), which point to the relevant audio data in the corresponding MMF data file. The index file has a .mmi extension.

MMF

MMF.mmd

Audio Data File

MMF.mmi

EAP#1

EAP#2

EAP#3

Element index File

Contrast with data file.

See also MMF, vocabulary element, EAP, extension.

Index Sequential

See indexed.

Access Method

input timing Processing options that pace caller keypad input. Input timing uses

pace timers and guard timers.

Also known as pacing.

For additional information, see the Avaya MPS System Reference Manual.

in timer See host intermediate timer.

Integrated Services

See ISDN.

Digital Network

Interactive Voice

See IVR.

Response

Page 60 # P0602812 Ver: 1.3

ISDN

intermediate timeout message

intermediate timer See host intermediate timer, resource intermediate timer.

internal resource An internal resource provides resources to the Avaya MPS

The message the system speaks if either the host intermediate timer or the resource intermediate timer expires.

The default host and resource message uses the vocabulary element “Please hold on” to speak the phrase “Please hold on” to the caller. You can use PeriStudio to record a different phrase. You can also specify a different vocabulary element by doing one of the following:

• use the Application Manager Configure Applications tool to

modify the Intermediate Timeout Message Execution option

• in an application, use an Environment block to modify the

intermsg VENGINE option

Also known as the “Please hold on” message.

See also host intermediate timer, resource intermediate timer, host,

vocabulary element, PeriStudio, APPMAN, application, VENGINE.

environment from within the Avaya MPS platform. An internal resource is defined as:

• an optional part of the TMS, residing on a plug-in card

• uses the TMS multibus for control data

• uses the TMS PCM highway for audio control

ISAM Index Sequential Access Method.

See indexed.

ISDN Integrated Services Digital Network. A set of standards and

protocols designed to allow a single phone line to support multiple transmissions at the same time. Signaling is performed using a dedicated channel.

The Avaya MPS supports ISDN for data transmission.

For information about configuring the Avaya MPS for ISDN, see the Avaya MPS Telephony Reference Manual. For information about coding applications for ISDN, see the Avaya MPS Application Programming Reference Manual.

IVR application See application.

IWR_AN See Alphanumeric IWR.

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KSDS

key A set of character that is pattern-matched to the data stored in file

records. Records in both hashed and indexed files can be located by a key.

key-ahead The touchtone input processing feature that allows the caller to enter

touchtones during speech output of the voice script. The caller may enter a response as soon as he or she recognizes a prompt – it is unnecessary to wait for the message to complete. When the MPS detects a touchtone during speech output, the prompt ceases and the Avaya MPS begins collecting touchtone input.

Each application can enable/disable key-ahead as appropriate.

Also known as type-ahead and DTMF cut-through.

For additional information, see the Avaya MPS System Reference Manual.

Key-Sequenced Data Set

kill timer The system timer that sets the maximum amount of time an

See KSDS.

application can remain active after a soft termination. The Avaya MPS terminates the call in progress when the kill timer expires.

Use the APPMAN Configure Applications tool to configure the kill timer interval.

For additional information, see the Avaya MPS PeriView Reference Manual.

See also soft termination, application, APPMAN.

KSDS Key-Sequenced Data Set. Refers to indexed database files that

support:

• direct access through a primary key

• access through alternate key(s)

# P0602812 Ver: 1.3 Page 63

Glossary of Avaya MPS Series Terminology KSDS

• partial keys

See also indexed, database, primary key, alternate key, partial key.

Page 64 # P0602812 Ver: 1.3

link

Last Known Configuration

line card Hardware in the Avaya MPS chassis with the physical phone line

link To temporarily pass control and/or data to a different application. The

See LKC.

interfaces and audio jacks.

Line cards can be either TPLC (digital) or VPLC (analog).

Contrast with resource card.

Glossary of Avaya MPS Series Terminology linked application

linked application An Avaya MPS program that performs interim call processing or

administrative functions. A linked application may be shared among several main applications. The main application passes control to the linked application. After the linked application completes its functions, it returns control to the main application.

Linked applications are not assigned to lines—they are called by main applications.

Only one copy of a linked application is required on each Avaya MPS, regardless of the number of main applications that link to it.

Contrast with main application.

local

remote (to node 1)

Contrast with remote.

lock Exclusive control of an individual database record.

For hashed and indexed files, the PeriProducer DiskIO block requires that an application maintain exclusive control of an individual record for the purpose of updating or deleting it. During such operations, the record is locked by the application, which prevents an application on another line from updating or deleting that record until the first request has completed. If an application on another line attempts to modify or delete a locked record, the latter is suspended (that is, paused) until the lock is released.

A lock must be previously established on a record (using the Read and Lock option) for an application to either update it or delete it (using the Update or Delete options). This means that for the application to implement a single Delete or Update request, two DiskIO blocks are required. The first DiskIO block locks the record using Read and Lock and the second DiskIO block specifies the Delete or Update request.

When an application places a lock on a record, the lock should be released as soon as possible to avoid obstructing modifications to that record by other lines.

logical line

For additional information, see the PeriProducer User’s Guide.

See also hashed, indexed, database, PeriProducer, application.

Log The text-based utility used to display messages sent between Avaya

MPS processes. Log monitors message traffic among selected VOS processes and may be used for diagnostics.

For additional information, see the Avaya MPS System Reference Manual.

See also VOS, Avaya MP S , command man page utils log.

logical line See administrative line.

# P0602812 Ver: 1.3 Page 67

Glossary of Avaya MPS Series Terminology low water mark

low water mark A limit maintained by the system for MultiMedia files. The low-water

mark signifies the point when there is sufficient available message space. As messages are deleted (presumably after having been played and transcribed), SMP returns mmflow after reaching the low-water mark, indicating that recording can be resumed. SMP only returns mmflow if the MultiMedia file previously exceeded the high-water mark.

You can record CMR messages directly into application-specific MultiMedia files. Set the water mark limits in the configuration file smp-mmf.cfg for each MultiMedia file used for recording; the low-water mark is set on a per MultiMedia file basis.

For additional information, see the Avaya MPS System Reference

Manual and the Avaya MPS Application Programming Reference Manual.

Contrast with high water mark.

See also CMR, MMF, SMP, administrative application, command man pages smp lwm, smp hwm, smp mmfadmline.

LU 6.2 A host communication protocol. LU 6.2 allows program-to-program

communications across an IBM SNA network using Logical Unit type 6.2.

See also host.

LVR Large Vocabulary Recognition is a relative term that refers to a

speech recognition engine which is able to recognize hundreds or thousands of words or phrases.

See Speech Recognition.

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Media Transaction Program Interface

main application An Avaya MPS program that performs specific call processing or

administrative functions. A main application may link to other applications for interim processing functions. The main application passes control to the linked application. After the linked application completes its functions, it returns control to the main application.

execution flow

main application

passes control to

linked application

Contrast with linked application.

See also call processing application, administrative application.

MIBManagement Information Base

map See BMS.

MDM Multiple DSP Module. A resource must be available on the system

See MIB.

for an application to use it. If the resident DSPs are fully allocated to resources or protocols, capacity for more resources can be added by installing MDM in an open TMS slot and loading the image definitions for the resources required. The MDM contains 12 DSPs for configuration of additional resources.

returns control to

Media Storage token See MS token.

Media Transaction Program Interface

# P0602812 Ver: 1.3 Page 69

See MX.

Glossary of Avaya MPS Series Terminology menu

menu Refers to one or more parts of an application where the following

occurs:

• speech prompts inform callers of their options

• callers select options

• the application processes the input

Avaya MPS menus should present a maximum of four or five selections at a time. Use the PeriProducer Select block to implement menus.

For additional information, see the Avaya MPS PeriProducer User’s Guide.

message-based interaction

Message Transfer Server 2000

MIB Management Information Base. A directory listing the names of all

Avaya MPS application - host I/O performed using either standard or application-specific message protocols.

Message-based interaction does not involve the exchange of formatted screens with the host and therefore involves less data exchange.

This form of I/O usually requires new message interface software on the host.

Contrast with screen mode.

See MTS 2000.

system components residing in a network which describe and provide information about the Avaya MPS system in relation to SNMP.

For additional information, see the Simple Network Management

Protocol in the Avaya MPS SNMP Package User's Guide.

mixed system

mixed system A special type of digital system that contains both digital line

controllers (TPLC) and analog line controllers (VPLC).

Internally, a mixed system uses an 8K Hz PCM format for audio data speech and recording, which is the same format used in digital telephony. Mixed systems are configurable for both T1 and E1 telephone networks, and are comparable in performance to standard digital systems, having similar line capacities, resource capabilities, and data throughput.

The VPLCs in a mixed system provide analog-to-digital conversion of audio data. This is done using PRO-2000 boards installed on the VPLCs. All voice input/output operations in mixed systems are done through TPLCs. In most configurations, each analog line in a mixed system replaces the resource utilization of one digital line. Because of this internal sharing of resources, mixed system configurations have certain limitations.

For applications, there are no special considerations for mixed systems. Applications associated with digital lines function as if they were in a pure digital system; applications on analog lines function as if they were in an analog environment.

See also analog, digital, TPLC, VPLC, u-law, application, PCM.

# P0602812 Ver: 1.3 Page 71

Glossary of Avaya MPS Series Terminology MMF

MMF MultiMedia Format file. A type of file that contains the following

types of elements:

• vocabulary/speech/touchtone elements

• Caller Message Recording (CMR) audio

•fax data

Every individual recording in an MMF file is called an element, and MMF files normally contain multiple related elements.

Create MMF files using either PeriStudio or the mkmf system utility. A single MMF is made up of two files: the index file and the data file.

MMF

MMF.mmd

Audio

Data File

To use an MMF as a playback MMF, it must be activated with the

smp activate command.

For additional information, see the Avaya MPS System Reference Manual.

See also CMR, data file, index file, PeriStudio, vocabulary element,

record MMF, playback MMF, command man pages utils

mkmf, smp activate.

mode See host mode.

MMF.mmi

EAP#1

EAP#2

EAP#3

Element

Index File

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Multi-Signal Processing

module The hardware on the CDP resource card that provides shared resource

functions. A module is installed onto a CDP slot (for a maximum of four modules per CDP card). There are different modules that provide different shared resource functions:

module function capacity

MSP-10 Call Conferencing one conference (six callers)/slot

For additional information, see the Avaya MPS System Reference Manual.

See shared resources, call conferencing, resource card.

Monitor See Activity Monitor.

MSP-10 See module.

MS token Media Storage Token. An alphanumeric variable with at least 41

characters that contains information about a recorded message. Each valid CMR message or fax recording generates a unique token, which is stored by the application. This token is accessed when an application plays back a recorded message.

Also known as token and CMR token.

For additional information, see the Avaya MPS Application

Programming Reference Manual and the Avaya MPS PeriProducer User’s Guide.

MTS 2000 Message Transfer Server 2000. A component of an Avaya MPS

which provides a platform for centralized voice message storage and retrieval across a network of Avaya MPS systems.

mu-law See u-law.

MultiMedia File See MMF.

Multiple DSP (Digital

See MDM.

Signal Processor) Module

Multi-Signal Processing See module.

# P0602812 Ver: 1.3 Page 73

Glossary of Avaya MPS Series Terminology MX

MX Media Transaction Program Interface. A shared library consisting

of the functionality necessary to develop applications that can interface with the VOS layer. An MX Server is a logical entity comprised of one or more processes on a component which are needed to access and manipulate MX services.

NBAP Network Based Audio Playback. Audio playback that can occur

across a network (ethernet) from a remote audio server (as opposed to locally stored audio data.

NBY1 redundancy A MPS configuration that uses an extra system as a backup for the

other on-line systems—that is, 1 unit to back up N units.

NBY1 provides one backup path across all systems. Any of the systems can forward its telephone connections to the backup unit. When this backup path is used by a system, all other systems are blocked from using this backup path.

NCD Network Interface Controller Daemon. A single-threaded process

that resides in the GEN subcomponent of the common component and controls the interconnections between multiple TMS platforms attached to the NIC (card).

For additional information, see the Avaya MPS Telephony Reference Manual.

NCMR Network-based Caller Message Recording. Caller message

recording that can be performed across a network (ethernet) to a remote audio server (as opposed to locally stored audio data).

network See analog, PLC.

Network Based Audio Playback

Network-based Caller Message Recording

NIC Network Interface Card. A card (usually a daughter card) that

See NBAP.

See NCMR.

provides connectivity with the network (usually ethernet) to the motherboard.

Network Interface Controller Daemon

network timeout The user-definable time period allowed for a network entity to

node A machine that supports the Avaya MPS or a logical entity of the

non-conversational A method of speaking numeric data where:

See NCD.

respond to a request. This time period is applied to the tree structure displayed in the PeriView work space.

For additional information, see the Avaya MPS PeriView Reference Manual.

See also Application Manager, Activity Monitor.

Avaya MPS network. Each node consists of the cpu/computer and MPS software process. Multiple MPSs can be configured for a single node.

non-sequential access

non-sequential access A method of accessing pooled VTs. For non-sequential access, the

system maintains a list of available VTs. Upon request from an application, COMMGR assigns the first VT on the list. When the application frees the VT, it goes to the end of the list.

Also known as the round robin technique.

Contrast with sequential access.

See also VT, COMMGR, VT pooling, application.

# P0602812 Ver: 1.3 Page 77

Glossary of Avaya MPS Series Terminology OSCAR

OSCAR Open Signal Computing and Analysis Resource. An OSCAR

resource consists of Windows 2000 OSCAR node on which algorithms such as speech synthesis, speech recognition, and the Internet Audio Server allow speech-based transaction processing. The Avaya MPS node with which the OSCAR node is associated can be a Solaris or Windows 2000 node.

The MPS node provides telephony and application processing services. The OSCAR node provides resource processing such as speech recognition and synthesis. Avaya supports OSCAR speech synthesis and recognition resources provided by multiple third- party vendors and also provides an Internet Audio Server resource.

For additional information about the OSCAR resource, refer the

Avaya Media Processing Server (Avaya MPS) Series OSCAR 6.0.1 Reference Guide.

out-of-band signaling The phone line communication scheme where the dialing and

supervisory signals are separate from data transmission. All signaling information for a group of lines (23 per T1 span, 29 per E1 span) is carried on a single dedicated channel known as the D-channel. The other channels (B-channels) carry the data for that line. With out-ofband signaling, data is transmitted distortion free.

Out-of-band signaling decreases a span’s caller line capacity by one line. One line is required to carry the signaling information for the other lines. One D-channel can carry the signaling information for 2 spans.

The Avaya MPS uses ISDN for out-of-band signaling.

Contrast with in-band signaling.

For additional information, see the Avaya MPS Telephony Reference Manual.

pacing

PAC E Periphonics Asynchronous Communications Exchange. The

native data message exchange format for async hosts. PACE is also applicable to the 3270 mode of operation.

To maintain backward compatibility, the Avaya MPS converts 24-byte header messages into PACE format.

See also host, 24-byte header, asynchronous protocol.

pace timers Input processing options that either cause an event when they expire

or are turned off by software when a certain event occurs. Pace timers include: origin, tone, rend, and pickup (for a blind outdial/referral).

You can customize many pace timers with the PeriProducer Environment block.

For additional information, see the Avaya MPS System Reference Manual and the Avaya MPS Telephony Reference Manual.

Contrast with guard timers.

Glossary of Avaya MPS Series Terminology paging

paging A method of accessing MMF elements that conserves Voice Data

Memory (VDM).

By default, SMP attempts to load all vocabulary elements into VDM. However, if the size of the activated MMF elements exceeds available voice memory, the elements are played from disk (that is, elements are paged from disk as required).

Each phone line has dual paging buffers. SMP places the element’s data in the paging buffer to be spoken. When the data in the buffer has been spoken, SMP replaces it with the next block of data to speak.

The paging method is used by the system for the output of vocabulary elements that do not exist in memory, the playback of Caller Message Recording (CMR) elements, and fax image transmission.

Enable paging for an MMF if its elements are infrequently accessed or if it is necessary to save voice memory for other MMFs.

Also known as DBAP (Disk-Based Audio Playback).

For additional information, see the Avaya MPS System Reference Manual.

See also CMR, VDM, vocabulary element, MMF, SMP, and command man pages smp paging, smp pagesize, smp

lookahead, and smp activate.

partial key A method of accessing data in a database by matching data with an

abbreviated search string.

A partial key search yields all the data which contains the specified elements. That is, searching for “34” finds “1234”, “2345”, “34789”, etc.

KSDS files support searches by partial key.

PeriDefiner

partial loading A method of loading element names into the hash tables that saves

system memory. Partial loading only includes the specified number of characters from each name. After truncation, each element name is no longer than the truncation length.

Element names must be unique after they are truncated or SMP will only access the first element with a duplicated name. To avoid this, when you create elements, assign names that are unique within the first few characters.

Contrast with delimited loading.

See also hash table, PeriStudio, SMP, vocabulary element.

PBX Private Branch Exchange. A smaller version of the phone

company’s central switching office that can be purchased by individual businesses. An advantage is total control over features and functions.

PCM Pulse Code Modulation. The method of converting an analog voice

signal into a digital bit stream.

percent Refers to the method of speaking numeric data where the item is

spoken as a percentage.

For example, the string “12.34” is spoken as “twelve point three four percent.”

See also conversational, non-conversational.

PeriConsolidator See PeriReporter.

Periphonics Asynchronous Communications Exchange

PeriDefiner See PeriReporter.

See PAC E.

# P0602812 Ver: 1.3 Page 81

Glossary of Avaya MPS Series Terminology PeriGEM

PeriGEM Graphic Execution Monitor. A PeriProducer application support

tool that runs an application on a real MPS line or in a simulated MPS environment on a development system. You can execute the application continuously or one block at a time.

The GEM tool can also set intermediate stopping points in the application execution. These stopping points can be selected blocks (breakpoints) or changes in any specified system or user-defined data card/folder (watchpoints). While application execution is stopped (paused), you can use the GEM to display the values of any system/ user data cards. Execution can then resume.

You can also use PeriGEM to:

• simulate caller input

• simulate host input

• test status/exception condition handling

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PeriMap

• monitor running applications

To start the Graphic Execution Monitor select Show PeriGEM from the PeriProducer Main Container Execute menu.

For additional information, see the PeriProducer User’s Guide.

See also PeriProducer, application, database, folder, status/

exception conditions, host.

PeriMap A graphical tool used to create host interface screen maps for

interactive voice response applications on Avaya systems.

PeriMap reads BMS files created on IBM host systems and displays the resulting screen map for further editing. It also allows you to create a host screen map using a mouse. and store the resulting map as a BMS file. Use PeriMap in conjunction with PeriProducer to import maps into PeriProducer applications.

Also known as the Screen Mapper.

# P0602812 Ver: 1.3 Page 83

Glossary of Avaya MPS Series Terminology PeriProducer

For additional information, see the PeriProducer User’s Guide.

See also BMS, formatted screen interaction, IVR, host,

PeriProducer, application, command man page utils perimap.

PeriProducer A graphical application construction tool designed to simplify

application creation for the Avaya MPS. With PeriProducer, users who understand their application requirements, but are not necessarily well-versed in phone system characteristics or interactive voice response application programming, can create their applications directly. PeriProducer also gives more experienced developers increased flexibility and the same range of functions as legacy systems.

Page 84 # P0602812 Ver: 1.3

PeriReporter

PeriProducer provides a graphical environment in which applications are built from individual processing steps called building blocks. The building blocks are connected together with arrows to indicate the order of block execution. The result looks very much like a flow diagram or work flow, used in many industries to display ordered processing steps. The PeriProducer building blocks provide all the basic functions needed by an IVR application. There are also blocks that implement general purpose programming functions, such as decisions, loops, and computation.

For additional information, see the Avaya MPS PeriProducer User’s

Guide. For information about coding for specific features, see the Features Application Programming Reference Manual.

See also application, IVR, command man page utils peripro.

PeriPulse The Avaya MPS shared resource that allows applications to recognize

digits dialed from a rotary (pulse) telephone.

Rotary dial pulses are carried through the network as a series of clicks. PeriPulse detects the clicks and decodes them into the dialed digit.

For additional information, see the Avaya MPS System Reference

Manual and the Avaya MPS Application Programming Reference Manual.

Glossary of Avaya MPS Series Terminology PeriSQL

• PeriReporter - used to generate and print specified reports

For additional information, see the Avaya MPS PeriReporter User’s

Guide.

PeriSQL A stand-alone utility used to examine, create, and execute Structured

Query Language (SQL) select commands through a graphical interface.

PeriSQL uses the Relational Database Management System (RDBMS) server’s master data dictionary to query, retrieve, and display information about various database objects.

You can also use PeriSQL to access stored procedures, functions, and triggers.PeriSQL can also be accessed from PeriView, from the command line, or directly through PeriProducer.

For additional information, see the Avaya MPS PeriProducer User’s Guide.

See also PeriProducer, PeriView, SQL, RDBMS, database.

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PeriStudio

PeriStudio An Avaya MPS software utility for creating, editing, and maintaining

MultiMedia files (MMFs). PeriStudio contains all functions necessary for creating MMFs of any size and complexity. The user interacts with PeriStudio through a Graphical User Interface (GUI).

For additional information, see the Avaya MPS PeriStudio User’s Guide.

Glossary of Avaya MPS Series Terminology PeriView

PeriView The suite of graphical tools used for Avaya MPS system

administration, operation, and control. PeriView is the application designed to manipulate and view network activity and to develop and maintain applications in a Graphical User Interface (GUI) environment.

For additional information, see the Avaya MPS PeriView Reference Manual and the Avaya MPS PeriView Quick Start Guide.

See also PeriView tools, PLC, analog, and GUI, application.

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physical map

PeriView tools The software entities accessed through PeriView.

The PeriView tools are APPMAN, Activity Monitor, Alarm Viewer, VSH tool, File Transfer, SPIN, PeriReporter, PeriStudio, PeriProducer and PeriSQL

For additional information, see the Avaya MPS PeriView Reference Manual.

See also APPMAN, Activity Monitor, Alarm Viewer, VSH tool, File

Transfer, SPIN, PeriReporter, PeriSt udio, PeriProducer, PeriSQL.

PeriView workstation A single node configured to control and administer the entire Avaya

MPS network.

PeriView Workstation

LAN

MPS MPS MPS

See also UNIX node, PeriView, PLC and analog.

phone line card See line card.

Phone Line Controller See PLC.

Phone Line Manager See PLM.

physical map The data fields and attributes used for communicating with a host in

screen mode. Define physical maps with PeriMap.

Glossary of Avaya MPS Series Terminology playback MMF

playback MMF An MMF used by an application to speak named vocabulary elements

over the phone line.

Contrast with record MMF.

See also MMF, application, vocabulary element.

PLC Phone Line Controller.

• The TMS software process the low-level actions necessary to answer the telephone, process touch-tones, and provide timing and state changes for telephone line events.

• The TMS hardware containing the telephone connections and running PLC software.

PLC (both hardware and software) varies to support analog or digital interfaces. The analog version of PLC is VPLC; the digital version of PLC is TPLC.

See also process, VPLC, TPLC, analog, digital.

“Please hold on” message

PLM Phone Line Manager. The VOS software process responsible for

See intermediate timeout message.

managing all Avaya MPS telephone line processing and control functions. Telephone management functions include call answering, call transfer, touchtone processing, recording and playback mode control, etc.

PLM, in conjunction with PLC, the telephony hardware (VPLC, TPLC, resource cards), and firmware, provide all telephony-oriented processing and control functions. They also manage run-time telephone functions.

PLM also manages a number of TMS initialization functions. These include firmware and configuration parameters for physical interfaces and resources that perform voice processing functions within the system.

For additional information about PLM, see the Avaya MPS System Reference Manual.

See also VOS, PLC, VPLC, TPLC, resource card, process, command man page plm intro.

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Private Branch Exchange

PMGR Pool Manager is a process that runs on the Avaya MPS common

component providing a facility to configure Avaya MPS resources into pools.

See pool timeout value, VT pooling, VAM P.

point-to-point SDLC link See SDLC Express.

pooling A paradigm in which similar entities are referred by a common name,

and within a pool. An entity is inter-changeable by any other.

See VT pooling.

pooled host An external computer that the Avaya MPS is configured to use in a

dynamic allocation scheme.

See also host, VT pooling, MPS command man page commgr

pool.

pool timeout value The maximum amount of time an application waits for a VT to be

allocated after it requests one from the pool. If this timer expires, COMMGR sends hostfail to the application.

Use the commgr pooltimeout command to specify this interval. The default is five seconds. The MPS uses this value for all VTs in the pool, regardless of the host number specified in command.

See also application, VT, VT pooling, host, COMMGR, MPS condition man page hostfail, MPS command man page commgr

pooltimeout.

PPD PeriPulse Detector / Recognizer.

See PeriPulse.

primary key The first, or only, key used to access data in a database.

Contrast with alternate key.

Glossary of Avaya MPS Series Terminology process

process A computer function that, among other things, performs various data

manipulations and/or communication tasks. Also known as a software process.

Avaya MPS processes include ALARMD, CLP, COMMGR, CONOUT, CONSOLED, CPSIO, ECD, PLM, SMP, SRP, VENGINE, VMST, and VSTAT.

See also ALARMD, CLP, COMMGR, CONOUT, CONSOLED,

ECD, PLM, SMP, SRP, VENGINE, VMST.

PSTN Public Switched Telephone Network.

Pulse Code Modulation See PCM.

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referral

rawtty The host communication mode that supports application-specific

message protocols.

In rawtty mode, the host delivers all its input to the phone line associated with VT 1. The application assigned to that line implements the message-level protocol and determines which phone line receives the message.

RDBMS Relational Database Management System. A collection of

programs that allow you to create and maintain a relational database.

RDBMS includes Oracle, Sybase, and Informix.

PeriProducer supports access and manipulation of relational databases through the SQL block. You can also use PeriSQL to construct SQL commands to query the database.

See also database, PeriProducer, PeriSQL, SQL, relational

database.

record MMF An MMF used by an application to make recordings from callers.

Contrast with playback MMF.

Glossary of Avaya MPS Series Terminology referral call timer

referral call timer The system timer (reftot) that defines the time allotted for a dual-line

referral. The default is 6 minutes. When reftot expires, PLM issues reftim to the application.

Use a PeriProducer Environment block to set reftot.

For additional information, see the Avaya MPS System Reference Manual.

Contrast with total call timer.

See also dual-line referral, PeriProdu cer, PLM, MPS condition man page reftim, command man page plm reftot.

relational database A database organized such that you can access information based on

relationships between data items.

PeriProducer supports access and manipulation of relational databases through the SQL block. You can also use PeriSQL to construct SQL commands to query the database.

See also database, PeriProducer, PeriSQL, SQL.

Relational Database

See RDBMS.

Management System

Release Link Trunk See RLT.

remote Refers to processes or data structures on a different node.

node1 node2

local

remote (to node 1)

Contrast with local.

resource error timer

resource card The Avaya MPS hardware that implements shared resources. Shared

resources either require their own card (for example, FPLC, for fax functions) or a module on the card.

Contrast with line card.

See also shared resources, FPLC, module.

resource error timer A resource response timer. The resource error timer specifies the

interval allotted for a resource to respond to an inquiry from an application.

If the resource does not respond within the resource error interval, VENGINE generates ertimeout. The resource error interval must be longer than the resource intermediate interval.

The resource error interval is determined by the rscertime environment variable. This timer is disabled by default.

For additional information, see Avaya MPS PeriProducer User’s Guide, and the ertimeout man page.

Contrast with host enquiry/response timer.

See also shared resources, application, VENGINE.

# P0602812 Ver: 1.3 Page 95

Glossary of Avaya MPS Series Terminology resource intermediate timer

resource intermediate timer

A resource response timer. The resource intermediate timer specifies a time interval. When this interval elapses, the system speaks the intermediate timeout message to the caller. The intention is to notify the caller that information requested from a resource is unavailable, because the resource has not yet responded to the query. Applications do not have to speak this message—the VOS software speaks it automatically when the resource intermediate timer expires.

If the resource does not respond within the resource intermediate interval, VENGINE generates intertimeout. The resource intermediate interval must be shorter than the resource error interval.

The resource error interval is determined by the rscintime environment variable. This timer is disabled by default.

For additional information, see Avaya MPS PeriProducer User’s Guide, and the intertimeout condition man page.

Contrast with host intermediate timer.

See also shared resources, intermediate timeout message,

application, VENGINE, VOS.

resource highway A multichannel voice/data path between the phone line card and

shared resources. All Avaya MPS systems have 4 internal highways, called CX, CR (C-pair) and DX, DR (D-pair). Each highway has 32 channels. Digital systems only use 1 span of channels in each highway.

Also known as highway.

For additional information, see the Avaya MPS System Reference Manual.

See also the MPS command man page plm package, line card,

shared resources, span, channel, digital.

RLT Release Link Trunk. An ISDN feature that uses a DMS-250 switch

to bridge a call, rather than maintaining the bridge on the Avaya MPS.

For additional information, see the Avaya MPS Application

Programming Reference Manual.

round robin See non-sequential access.

Page 96 # P0602812 Ver: 1.3

RVMM Remote Voice Memory Manager. The process that provides

distributed audio services consisting of playing, recording and loading of VDM and provides the primary interface to the audio server. A single RVMM will service multiple Avaya MPS systems.

RVMM

# P0602812 Ver: 1.3 Page 97

Glossary of Avaya MPS Series Terminology Scalable Processor Architecture

Scalable Processor Architecture

scaled timers PLM timing parameters with units of tenths of a second, whole

SCM Service Connection Manager. Responsible for maintaining a service

See SPARC.

seconds, minutes, or hours.

The precision of scaled timers is based on the specified scale rather than set at a fixed value. All scaled timers have a minimum tolerance of plus or minus 100 milliseconds. If you give the value of a scaled timer without specifying units, the units default to seconds.

For additional information, see the plm intro man page.

Contrast with fast timers.

screen mapper See PeriMap.

screen mode Sending data to and receiving data from a host computer using screen

images (maps).

PeriProducer supports formatted screen interaction through the ReadHost and SendHost blocks. You can create formatted screens (maps) with PeriMap.

Also known as formatted screen interaction.

For additional information about implementing formatted screen interaction, see the Avaya MPS PeriProducer User’s Guide.

Contrast with message-based interaction.

Signaling System 7

SDLC Express Synchronous Data Link Control. A data link-layer host

communications protocol. By default, SDLC Express uses external clocking and sets the baud rate to zero.

Also known as point-to-point SDLC link.

sequential access 1. The ability to retrieve records based on the order of an index. The

current record is the position of a logical pointer into the file, and the next and previous records refer to records based on the index order.

Contrast with direct access.

Service Connection Manager

Service Resource Manager

shared resources Resources in a "pool" that can be shared. Applications request shared

See SCM.

See SRM.

resources from a common resource pool. When the application no longer needs the resource, it returns it to the pool (that is, frees the resource).

Avaya MPS shared resources include ASR, CPD, and TTS.

For information about using shared resources in an application, see the Avaya MPS Application Programming Reference Manual and the Avaya MPS PeriProducer User’s Guide. For information about configuring shared resources, see the Avaya MPS System Configuration Reference Manual.

See also PLM, ASR, CPD, TTS, line card, VRP, module.

Signaling System 7 See SS7.

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Glossary of Avaya MPS Series Terminology silence detection

silence detection A system feature that allows an application to terminate a CMR

message recording based on a silence interval. When the interval expires, recording terminates and the MS token is returned.

Silence detection also allows an application to strip intermediate silence greater than a specified value.

Use smp silthresh to set the energy level considered to be silence.

For additional information, see the Avaya MPS System Configuration Reference Manual.

See also application, CMR, MS token, command man page smp

silthresh, condition man page silzl.

Simple Network Management Protocol

SMP Speech Management Process. The VOS software process

SNA 3270 A host communications protocol. The MPS implementation of SNA

See SNMP.

responsible for many of the speech recording and playback functions in the Avaya MPS system. SMP provides the run-time services required for application programs to playback and record messages and prompts.

SMP synchronizes the line speak/record events and prepares speech resources for the system. This includes activating MultiMedia files (MMFs) for speaking and recording. SMP also keeps speech/ recording-related statistics.

For additional information, see the Avaya MPS System Configuration Reference Manual.

See also VOS, application, PLC, analog, MMF command man page

smp intro.

3270 is software emulation of an IBM 3274 cluster controller.

See also host.

snapshot A view of a tree that can be displayed and manipulated in the

Application Manager (APPMAN), and Activity Monitor.

For additional information, see the Avaya MPS PeriView Reference Manual and the Avaya MPS PeriView Quick Start Guide.

See also tree, APPMAN, Activity Monitor.

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Avaya Glossary of Media Processing Server Terminology User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Scope

Intended Audience

How to Use This Manual

Organization of This Manual

Conventions Used in This Manual

Solaris and Windows 2000 Conventions

Trademark Conventions

Glossary of Avaya MPS Series Terminology 24-byte header

Numerics

1TR6 An Avaya MPS-supported digital interface where signaling is

Active Call

ABCD-bit signaling The data transmission technique used in most digital/T1 transmission

Glossary of Avaya MPS Series Terminology Activity Monitor

Adaptive Differential PCM

administrative application

AID keys

administrative line A logical telephone line used only to run administrative applications.

administrative program See administrative application.

ADPCM Adaptive Differential Pulse Code Modulation. The encoding

ADSI Analog Display Services Interface. The Bellcore standard protocol

Glossary of Avaya MPS Series Terminology ALARM

See also ALARMD.

Alarm Monitor Panel See AMP-2000.

Alarm Viewer The Alarm Viewer tool is used to log alarms and view live and logged

a-law The data compression scheme used by Avaya MPS systems with an

Glossary of Avaya MPS Series Terminology Alphanumeric IWR

alternate key A method of accessing data in a database without using the primary

AMP-2000 Alarm Monitor Panel 2000 is a hardware component that provides

analog A telephone interface that supports a continuously variable signal.

Analog Display Services Interface

Analog Line Interface See ALI.

Glossary of Avaya MPS Series Terminology application

Application Control Block

Application Event Queue

Application Manager See APPMAN.

Application Program Interface

application statistics Application-specific data generated during an application’s execution

Application Services Environment

application type The functional level of an Avaya MPS program (that is, main or

Glossary of Avaya MPS Series Terminology APPMAN

assign To associate an application with a phone line. The assign process

async See asynchronous protocol.

asynchronous host An external computer system that uses an asynchronous protocol.

asynchronous message delimiters

asynchronous protocol Data transmission guidelines that do not rely on timing mechanisms.

Asynchronous Telnet Terminal Emulation

Glossary of Avaya MPS Series Terminology AT T E

Attention Identifier keys See AID keys.

Avaya MPS 1000

attribute byte A data character that precedes each field definition on a formatted

Automatic Call Distributor

Automatic Number Identification

Automatic Speech Recognition

Avaya MPS Avaya Media Processing Server. The hardware and software needed

Glossary of Avaya MPS Series Terminology Basic Map Support

baud rate The communication link’s rate of data exchange expressed in bits per

Bayonet Neill Concelman

Bayonet Nut Connector See BNC.

Bisynchronous Communication

blind referral A method of call transfer that dials out to the referral party and

Burroughs Poll/Select

bridge See referral.

British Naval Connector See BNC.

BSC 3270 Communications software that emulates an IBM 3274 cluster

call conferencing The Avaya MPS shared resource that allows up to six callers to be

Call Control Manager See CCM.

call function A self-contained system function that can be accessed by

Caller Message Recording

call processing The automated management of telephone input and output.

call processing application

call processing line A physical telephone line capable of processing calls. A call

Call Progress Detection See CPD.

Call Sponsor Server See CSS.

Card Loader Process See CLP.

Glossary of Avaya MPS Series Terminology CCSS 1000/2000