Avaya G860 Setup

Why the Avaya G860 Media Gateway

Avaya G860 Media Gateway Setup

Why the Avaya G860 Media Gateway

The Avaya G860 Media Gateway allows call center customers to consolidate facilities and
reduce communications costs. The media gateway concentrates incoming PSTN traffic over
several DS3 lines while supporting VoIP telephony in the call center itself.

The use of voice over IP (VoIP) and conversion from DS1 to DS3 lines eliminate the large
number of DS1 interfaces required to support the same amount of call traffic. The Avaya G860
Media Gateway supports up to 6000 channels of session IP (SIP) VoIP telephony. It uses N+1
redundancy of media gateway, Ethernet switch, shelf controller, and power supply modules to
achieve high availability in mission critical applications.

In the sample call center configuration shown here, a simulated PSTN delivers customer calls
using a DS3 interface to the Avaya G860 Media Gateway. The media gateway establishes calls
with the Avaya S8720 Media Server via SIP signaling and routes all Real-time Transport
Protocol (RTP) traffic to the appropriate media resources within the Avaya G650 Media
Gateway or Avaya endpoints. Avaya Communication Manager delivers the calls to an agent
phone.

Sample configuration using the Avaya G860 Media Gateway

COMPACT

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Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

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Avaya G860 Media Gateway Setup

Agents can also make outbound calls using the same network. In the sample configuration,
multiple TN799DP C-LAN circuit packs support alternate routing and permit load sharing of ca lls
delivered by the Avaya G860 Media Gateway.

What this document covers

This document focuses on the required equipment and the following administration steps for
configuring:

● A SIP trunk between the Avaya G860 Media Gateway and Avaya Communication

Manager

● Inbound and outbound call routing

● Load balancing of inbound traffic among multiple TN799DP C-LAN circuit packs.

● Alternate routing of inbound traffic when the C-LANs become inaccessible or are busied

out

● SNMP trap receivers to which the Avaya G860 Media Gateway reports alarms.

Needed equipment

The Avaya G860 Media Gateway is shipped with the following equipment:

● Avaya G860 Media Gateway, which at a minimum includes the following components:

-

Avaya G860 chassis

-

2 system controllers (Slots 1 & 2)

-

ES6600 Ethernet modules (Slots 3 & 4)

-

Console cable for system controller administration.

-

CD-ROM - Mediant 5000/8000 & EMS documentation.

● A Solaris UNIX-based Sunfire server for the Element Management System (EMS) server

software.

-

Preinstalled Solaris OS Version 9.0

-

1 Console cable for network administration

-

2 CD-ROMs - Solaris 9 Installation for EMS Server CD 1 & 2

-

1 DVD software Installation & Documentation 3.2.113 (media gateway software, EMS
client and server software).

2 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

Why the Avaya G860 Media Gateway

In addition, the following equipment is also required:

● A Windows 2003 server for the EMS client software that is used for operations,

administration, management, and provisioning functions. This server is connected to the
Solaris server. A Windows 2000/XP computers are possible platforms for the EMS client.
Avaya Services has chosen the Windows 2003 server as its standard platform.

● Management platform to handle secure access and control if customer has a maintenance

contract with Avaya. For information on how to install and setup this computer, see Secure
Access and Control at http://support.avaya.com/sac/

.

The customer supplies the following equipment:

● A standard 19-in. (48-cm) 4-post equipment rack that is properly installed and solidly

secured to EIA-310D or equivalent standards. A rack cabinet must have adequate
ventilation.

● DC power supply

● Power cable from gateway to DC power supply. Wiring needs to be stripped and

connectors attached on site.

● CAT5 Ethernet cable (gigabit)

● T3 cable to connect the Trunk Processing Modules (TPMs [TP6310]). This cable requires

a female SMB connector.

● Avaya S8720 Server with a DAL2 board installed, configured, and operating. Only

hardware duplication supports the Avaya G860 Media Gateway.

● Avaya G650 Media Gateway installed and operating. The media gateway must have an

adequate number of TN799DP C-LAN circuit packs and TN2302AP IP Media Processors
or TN2602AP IP Media Resource 320 circuit packs.

The Avaya G860 Media Gateway comes with

● Trunk Processing Modules (TPMs [TP6310])

● 2 Shelf (system) control cards (SCCs)

● 2 Ethernet switch boards

● Active and standby Rear Transition Modules (RTMs), DS-3 interfaces for TPMs

● 2 SA/RTM for System Controllers, 2 RTM for TP6310 (Active/Redundant type depending

on configuration. The active TPM RTM has PSTN interfaces, and the redundant TPM does
not.

● Cable to DS3 line (50-ft [15 m] comes standard.

Other equipment and items:

● DS-3 broadband patch panel with associated monitoring patch panel jacks and cables

(recommended). The patch panel, collocated with the G860 Media Gateway, allows the
unobtrusive observation of incoming and outgoing traffic on the DS3 connection. Contact
your Avaya representative for details.

Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

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Avaya G860 Media Gateway Setup

● Laptop computer with EMS client installed for staging.

● Filled-out planning form with IP addresses. A blank planning form is available on http:/

support.avaya.com within the product documentation for G860 Media Gateway. IP

addresses are required for several items, including certain TN circuit packs, such as
C-LANs, MedPros, and VAL; network servers, such as DNS, NTP, and NMS; and certain
components on the G860 Media Gateway. The following table provides guidance on which
G860 items need IP addresses:

G860 Slots Module IP Address/Mask

10 TP 6310-R
9 TP 6310
8 TP 6310 (optional)
7 TP 6310 (optional)
6
5

N/A

N/A
4 Eth Switch (ES)
3 Eth Switch (ES)
2 Sys Controller (SC)
1 Sys Controller (SC)
GLOBAL Logical Sys Controller (SC)

Laptop access for staging

If you are staging the Avaya G860 Media Gateway, make sure you have the following
equipment and applications available. For detailed information on staging, refer to the internal
Job Aid: Requirements for Staging G860 High Density Trunk Gateway R1 G860 HDTG.

● Laptop computer running Windows XP, service pack 2

● Internet Explorer, version 6.0 or higher.

● EMS client software

● Console cable for EMS server (Cable and serial adapter is shipped with EMS Sunfire

Server.)

● Console cable for the system controller (Cable and serial adapter is shipped with G860

Media Gateway)

4 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

● Ethereal, version 0.10. 12 or higher, or Wireshark, version 0.99.4 or higher, with a specific

AudioCodes plug-in (provided with DVD that ships with G860 Media Gateway)

● ACSyslog093 Server (provided with DVD that ships with G860 Media Gateway)

● Boot-up server (provided with DVD that ships with G860 Media Gateway).

Pre-configuration tasks

Before beginning the configuration, you need to make sure that you have all the equipment and
it is setup to simulate the customer’s environment as much as possible, including using the
customer’s timezone.

In addition, make sure that the

● Avaya G860 Media Gateway has power . Re fer to Installing and Operatin g the Avaya G860

Media Gateway (03-601918).

● AudioCodes EMS server software is installed on the Sun server. Refer to EMS Server

Installation, Operation, and Maintenance Manual (LTRT-94108) and EMS User’s Manual

(LTRT-91006)

Avaya G860 Media Gateway configuration

● AudioCodes EMS client software is installed on the laptop. Refer to EMS Server

Installation, Operation, and Maintenance Manual (LTRT-94108) and EMS User’s Manual

(LTRT-91006)

● EMS server has the latest software version, available from AudioCodes Web site.

● SC and TP boards have the latest firmware version, available from AudioCodes Web site.

● TPM has the right feature key file. See Determining feature key file on page 6 for

procedure.

Avaya G860 Media Gateway configuration

The following sections describe how to configure the SIP and PSTN trunks and call routing for
the Avaya G860 Media Gateway. You configure the media gateway using the GUI-based
Element Management System (EMS). If configuring in a staging area, the EMS client software
is installed on the staging laptop. If configuring at the customer’s site, the EMS client software is
installed on the customer’s client computer.

The first part covers configuring the network support parameters. The second part covers
configuring the Trunk Processing Module (TPM [TP6310]) board, which controls the call
signaling for and routing between the SIP and DS3 interfaces to which it is connected.

Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

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Avaya G860 Media Gateway Setup

!

Important:

Important: You must lock the TPM board before configuring it and unlock it once you are

done. While the board is locked, it is out of service.

Logging into the EMS

Before starting this procedure, the Element Management System (EMS) server software must
be installed and configured on the Sun server and the EMS clien t so f tware must b e installed on
the Windows 2003 server.

1. Double-click the desktop icon on the computer screen.

2. Type in the login, password, and the server IP address of the EMS server.

Determining feature key file

1. On the menu on the left, click Quick Setup.

6 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

Avaya G860 Media Gateway configuration

2. Look in the upper right-hand corner and make sure it says 6310.

Configuring network support parameters

The main provisioning screen is the logical/geographical area where the media gateway
resides. This procedure configures the IP addresses to be used to access an NTP server and
SNMP trap receivers.

1. On the right pane under Regions List, double-click the first row entry.

Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

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Avaya G860 Media Gateway Setup

2. In the right pane under the MGs List, select the entry corresponding to the Avaya G860
Media Gateway to be configured.

3. Under the Media Gateway pane, click Properties.

4. Click Network Services.

5. In the NTP server field, type in the IP address for the NTP server.

8 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

6. In the EMS IP Address field, type in the IP address of the trap receiver.

Note:

Note: You can designate 2 SNMP trap receivers by filling in the NMS and OSS sections.

7. In the EMS Trap port field, type in the trap port number (default 162).

8. In the EMS Security Profile field, select EMSSecurityProfile(1).

9. Click Apply and then Close.

Locking the TPM

1. In the right pane under the MGs List, select the entry corresponding to the Avaya G860
Media Gateway to be configured.

Avaya G860 Media Gateway configuration

Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007

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