Installing and Upgrading
the Avaya G700 Media Gateway and
Avaya S8300 Media Server
555-234-100
Issue 9.1
June 2006
© 2006 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the infor mation in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full support information, please see the complete document,
Avaya Support Notices for Hardware Documentation, document number
03-600759.
To locate this document on our Web site, simply go to
http://www.avaya.com/support
the search box.
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within them. We cannot guarantee that these links will work all of the time and
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Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warran ty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support
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Contents
About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Physical dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Typography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
User input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System output and field names. . . . . . . . . . . . . . . . . . . . . . . . 30
Downloading this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Safety labels and security alert labels . . . . . . . . . . . . . . . . . . . . . . . . 31
Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Within the United States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ordering Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Sending us comments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Section 1: Reference information and hardware installation . . . . 35
Chapter 1: Roadmaps and reference information. . . . . . . . . . . . . 37
What wizards are available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Where are the most recent versions of the Wizards . . . . . . . . . . . . . . 38
When to use each wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Access to the Wizards and Provisioning Tools . . . . . . . . . . . . . . . . . . . 42
The Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
What the Wizard Can and Cannot Do. . . . . . . . . . . . . . . . . . . . . . . 44
Electronic Pre-installation Worksheets and Templates. . . . . . . . . . . . . 45
Electronic Preinstallation Worksheet (EPW). . . . . . . . . . . . . . . . . 46
Name and Number List (for S8300 only) . . . . . . . . . . . . . . . . . . . 46
Custom Template (for S8300 only) . . . . . . . . . . . . . . . . . . . . . . 47
The Gateway Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
The Software Update Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
The Upgrade Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Issue 9.1 June 2006 3
Contents
The Provisioning and Installation Manager . . . . . . . . . . . . . . . . . . . . . 52
High-level steps for configuring media gateways using PIM. . . . . . . . . . 53
The Network Configuration Manager. . . . . . . . . . . . . . . . . . . . . . . . . 54
The Network Region Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
About connection and login methods . . . . . . . . . . . . . . . . . . . . . . . . 56
What physical access methods are available . . . . . . . . . . . . . . . . . . 56
Laptop configuration for direct connection to the services port. . . . . . . . 57
What network settings are required on the laptop . . . . . . . . . . . . . 58
Configuring the laptop for a direct connection . . . . . . . . . . . . . . . 58
About connection methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Connecting a laptop to services port of S8300 . . . . . . . . . . . . . . . 63
Connecting a laptop to the G700 serial port . . . . . . . . . . . . . . . . . 63
Connecting a laptop to the customer LAN. . . . . . . . . . . . . . . . . . 64
Connecting an external modem to the S8300 media server . . . . . . . . 64
Setting up Windows for modem connection to the
media server (Windows 2000 or XP) . . . . . . . . . . . . . . . . . . . . 65
Configuring the Remote PC for PPP Modem
Connection (Windows 2000 or XP, Terminal Emulator, or ASA) . . . . . 66
Using Windows for PPP Modem Connection (Windows 2000 or XP) . . . 67
Using Avaya Terminal Emulator for LAN
Connection to Communication Manager . . . . . . . . . . . . . . . . . . 68
Using Avaya Terminal Emulator for Modem
Connection to Communication Manager . . . . . . . . . . . . . . . . . . 69
About Log in Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Accessing the server’s command line interface with SSH . . . . . . . . . 70
Logging in to the media server from your laptop using Telnet. . . . . . . 71
Logging in to the S8300 Web Interface from your Laptop . . . . . . . . . 72
Open the Communication Manager SAT Screens . . . . . . . . . . . . . . 76
Logging in to the P330 Stack Processor with a
Direct Connection to the S8300 Services Port . . . . . . . . . . . . . . 76
Logging in to the P330 Stack Processor with a LAN Connection . . . . . 77
Logging in to the P330 Stack Processor with a Direct Serial Connection . 78
Logging in to the P330 Stack Processor with Device Manager. . . . . . . 78
About Avaya Site Administration . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring Avaya Site Administration . . . . . . . . . . . . . . . . . . . 79
About navigation for G700 CLI commands . . . . . . . . . . . . . . . . . . . . . 81
About terminal emulation function keys for Communication Manager . . . . . . 82
Chapter 2: Hardware installation for the G700 Media
Gateway and S8300 Media Server. . . . . . . . . . . . . . . 83
About hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
What are the main elements of the G700 media gateway. . . . . . . . . . . . 83
What comprises the G700 media gateway chassis and processors . . . . 84
What are the media modules . . . . . . . . . . . . . . . . . . . . . . . . . 84
What are data expansion modules . . . . . . . . . . . . . . . . . . . . . . 86
What are stackable ethernet switches . . . . . . . . . . . . . . . . . . . . 87
Building a stack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
What are the functions of the S8300 LED Indicators . . . . . . . . . . . . 92
Media servers supporting the G700 media gateway . . . . . . . . . . . . . . 93
What is the S8300 media server . . . . . . . . . . . . . . . . . . . . . . . 93
What is the S8400 media server . . . . . . . . . . . . . . . . . . . . . . . 94
What is the S8500 media server . . . . . . . . . . . . . . . . . . . . . . . 94
What is the S8700/S8710/S8720 media server . . . . . . . . . . . . . . . . 94
About endpoint and adjunct components . . . . . . . . . . . . . . . . . . . . 95
About installation planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
What the planning documentation provides. . . . . . . . . . . . . . . . . 96
Who needs a Single Sign-On (SSO) authentication login. . . . . . . . . . 96
What site verification does . . . . . . . . . . . . . . . . . . . . . . . . . . 97
What network integration requires . . . . . . . . . . . . . . . . . . . . . . 97
Reviewing demarcation points and connectivity for the IA770 INTUITY AUDIX
Messaging Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Maintaining system security . . . . . . . . . . . . . . . . . . . . . . . . . 98
Verifying features for the IA770 INTUITY AUDIX Messaging Application . 98
Contents
About installation and cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Verifying the on-site checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Verifying Environmental conditions . . . . . . . . . . . . . . . . . . . . . . . 100
Power Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Grounding Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Unpacking and checking the order. . . . . . . . . . . . . . . . . . . . . . . . 101
Installing the G700 media gateway . . . . . . . . . . . . . . . . . . . . . . . . 101
Preparing the G700 media gateway. . . . . . . . . . . . . . . . . . . . . . 102
Mounting the G700 media gateway in the rack . . . . . . . . . . . . . . . 103
Inserting the Avaya S8300 media server
(if necessary for standalone service or LSP). . . . . . . . . . . . . . . . . . 105
Inserting media modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Inserting an Expansion Module. . . . . . . . . . . . . . . . . . . . . . . . . . 110
Inserting an Avaya X330STK Stacking Module . . . . . . . . . . . . . . . . . 111
Cabling multiple units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Attaching Ground Conductors . . . . . . . . . . . . . . . . . . . . . . . . . . 116
What are general grounding requirements. . . . . . . . . . . . . . . . . . 116
What are approved grounds . . . . . . . . . . . . . . . . . . . . . . . . . 117
Connecting the Safety Ground . . . . . . . . . . . . . . . . . . . . . . . . 119
Issue 9.1 June 2006 5
Contents
Connecting AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
What are the G700 AC power requirements . . . . . . . . . . . . . . . . . 120
Testing the AC Outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Plugging in AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Checking and Connecting DC Power . . . . . . . . . . . . . . . . . . . . . . 123
Section 2: G700 installation and upgrades - wizards . . . . . . . . 125
About the Installation Roadmap and Task Lists . . . . . . . . . . . . . . . . . . . 126
Checklist 1:
Install a New G700
with an S8300 (Primary or LSP) using the Avaya Installation Wizard. . . . . 126
Checklist 2:
Install a New G700 without an S8300 using the Gateway Installation Wizard 129
Checklist 3
Upgrade an Existing G700 with an
S8300A to R3.1 using the Web pages. . . . . . . . . . . . . . . . . . . . . . 131
Checklist 4
Upgrade an Existing G700 with an
S8300B to R3.1 using the Upgrade Tool . . . . . . . . . . . . . . . . . . . . 133
Checklist 5:
Upgrade an Existing G700 without
an S8300 using the Upgrade Tool. . . . . . . . . . . . . . . . . . . . . . . . 136
Chapter 3: Installing a new G700 with an S8300
using the Avaya Installation Wizard . . . . . . . . . . . . . 137
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
About G700 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
About software and firmware files . . . . . . . . . . . . . . . . . . . . . . . . 138
About access to the Server CD . . . . . . . . . . . . . . . . . . . . . . . . . . 139
System Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
What provides initial access to the G700 . . . . . . . . . . . . . . . . . . . . 140
How is normal access to the S8300 and G700 provided . . . . . . . . . . . . 140
Connecting directly to a target S8300 . . . . . . . . . . . . . . . . . . . . 140
Connecting directly to the remote primary server
(S8300, S8400, S8500, or S8700-series Media Server) . . . . . . . . . . . 141
Connecting using the customer’s LAN. . . . . . . . . . . . . . . . . . . . 141
Before Going to the Customer Site. . . . . . . . . . . . . . . . . . . . . . . . . . 142
Installing TFTP server (or obtaining USB CD-ROM drive) . . . . . . . . . . . 142
Collecting Installation Information . . . . . . . . . . . . . . . . . . . . . . . . 143
Planning forms provided by the Project Manager. . . . . . . . . . . . . . 143
Getting the Serial Number of the G700,
if Necessary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
6 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Checking the FTP Server for Backing up Data. . . . . . . . . . . . . . . . 143
Obtaining service pack files, if needed. . . . . . . . . . . . . . . . . . . . . . 144
If using IA770, obtaining service pack and language files . . . . . . . . . . . 145
Obtaining an IA770 service pack file . . . . . . . . . . . . . . . . . . . . . 145
Obtaining Optional language files . . . . . . . . . . . . . . . . . . . . . . 146
Obtaining Ethernet interface IP address and subnet mask. . . . . . . . . 146
Completing the RFA process
(Obtaining license and password file) . . . . . . . . . . . . . . . . . . . . . 146
Install the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Inserting the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Installing Communication Manager Software . . . . . . . . . . . . . . . . . . 149
Setting telnet parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Remastering the hard drive and installing the software . . . . . . . . . . 150
About the Avaya Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 156
Configure the S8300 Media Server . . . . . . . . . . . . . . . . . . . . . . . . 156
Enabling Network Time Servers . . . . . . . . . . . . . . . . . . . . . . . 157
Configure the G700 Media Gateway . . . . . . . . . . . . . . . . . . . . . . . 158
Install new firmware on the G700. . . . . . . . . . . . . . . . . . . . . . . . . 158
Electronic worksheets and templates . . . . . . . . . . . . . . . . . . . . . . 159
Electronic pre-installation worksheet . . . . . . . . . . . . . . . . . . . . 159
Name and number list (S8300 only) . . . . . . . . . . . . . . . . . . . . . 159
Custom template (S8300 only) . . . . . . . . . . . . . . . . . . . . . . . . 160
Obtaining further information on the Avaya Installation Wizard . . . . . . 160
Using the Avaya Installation Wizard (IW). . . . . . . . . . . . . . . . . . . . . . . 161
Installing IA770 service pack files, if any . . . . . . . . . . . . . . . . . . . . 170
Contents
Configuring an X330 Expansion Module (if necessary) . . . . . . . . . . . . . . 171
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . . . . . 172
Administer Communication Manager . . . . . . . . . . . . . . . . . . . . . . . . 173
Administering an S8300 primary controller . . . . . . . . . . . . . . . . . . . 173
Assigning Node Names and IP Addresses for the LSPs . . . . . . . . . . 174
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 175
Associating LSPs with Network Regions . . . . . . . . . . . . . . . . . . 176
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Identifying LSPs to the S8300 primary controller . . . . . . . . . . . . . . 178
Administering an S8400, S8500, or S8700-series primary controller . . . . . 180
Assigning Node Names and IP Addresses for the C-LANs and LSPs . . . 181
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 181
Assigning LSPs to the Network Regions. . . . . . . . . . . . . . . . . . . 184
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Identifying the Survivable Processor on the primary controller . . . . . . 188
Issue 9.1 June 2006 7
Contents
Administering the Media Gateway . . . . . . . . . . . . . . . . . . . . . . . . 189
Considerations for IP Phones Supported by a Local Survivable Processor . . . 193
Transition of Control from Primary Controller to LSP . . . . . . . . . . . . . 194
Complete the Installation of the S8300
(if the Primary Controller) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Backing up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
If using IA770, administer Communication Manager for Integrated Messaging. . 196
If IA 770 fails to start after a new installation . . . . . . . . . . . . . . . . . . 196
Complete the Installation Process
(for an S8300 LSP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Chapter 4: Installing a new G700 without an S8300
using the Gateway Installation Wizard . . . . . . . . . . . 199
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
What are the system components . . . . . . . . . . . . . . . . . . . . . . . . 200
About G700 components . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
About firmware files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
About the TFTP server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
What provides initial access to the G700 . . . . . . . . . . . . . . . . . . . . 200
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Collecting Installation Information . . . . . . . . . . . . . . . . . . . . . . . . 201
Planning forms that the Project Manager provides . . . . . . . . . . . . . 201
Installing the Gateway Installation Wizard. . . . . . . . . . . . . . . . . . . . 201
Setting Up the TFTP Server on Your Laptop or
on a Customer PC, if Necessary. . . . . . . . . . . . . . . . . . . . . . . . . 202
Downloading G700 firmware files to your TFTP directory . . . . . . . . . . . 202
Downloading individual firmware files . . . . . . . . . . . . . . . . . . . . 202
Configure the G700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Install firmware on the G700 and media modules . . . . . . . . . . . . . . . . . . 204
Configure an X330 Expansion Module (If Necessary) . . . . . . . . . . . . . . . 205
Set rapid spanning tree on the network . . . . . . . . . . . . . . . . . . . . . . . 205
Administer Communication Manager . . . . . . . . . . . . . . . . . . . . . . . . 206
Administering an S8300 primary controller . . . . . . . . . . . . . . . . . . . 206
Assigning Node Names and IP Addresses for the LSPs . . . . . . . . . . 207
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 208
Associating LSPs with Network Regions . . . . . . . . . . . . . . . . . . 209
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Identifying LSPs to the S8300 primary controller . . . . . . . . . . . . . . 210
Administering an S8400, S8500, or S8700-series primary controller . . . . . 211
Assigning Node Names and IP Addresses for the C-LANs and LSPs . . . 212
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 213
8 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Assigning LSPs to the Network Regions. . . . . . . . . . . . . . . . . . . 215
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Identifying the Survivable Processor on the primary controller . . . . . . 220
Administering the Media Gateway . . . . . . . . . . . . . . . . . . . . . . . . 221
Complete the Installation Process . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Chapter 5: Upgrading an existing S8300A to R3.1 using the Web pages 225
About upgrading an existing S8300A to R3.1 . . . . . . . . . . . . . . . . . . . . 225
Release 3.1 upgrade scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Accessing the Server CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Accessing the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Installing TFTP server or obtaining USB CD-ROM drive . . . . . . . . . . . . 229
Collecting upgrade information. . . . . . . . . . . . . . . . . . . . . . . . . . 230
Filling in the EPW, if upgrading from release 1.1 . . . . . . . . . . . . . . 230
Planning forms provided by the project manager. . . . . . . . . . . . . . 230
Getting the serial number of the G700,
if necessary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Checking the number of allocated ports . . . . . . . . . . . . . . . . . . . 231
Identifying the FTP server for backing up data . . . . . . . . . . . . . . . 231
Obtaining S8300 software and G700 firmware. . . . . . . . . . . . . . . . . . 232
Obtaining service pack files . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
If using IA770, checking stored messages size,
obtaining service pack (or RFU) and language files . . . . . . . . . . . . . . 234
Checking the size of stored messages. . . . . . . . . . . . . . . . . . . . 235
Obtaining an IA770 service pack file . . . . . . . . . . . . . . . . . . . . . 235
Obtaining optional language files . . . . . . . . . . . . . . . . . . . . . . 235
Completing the RFA process
(obtaining license and authentication files) . . . . . . . . . . . . . . . . . . 236
Contents
Preparing for the upgrade on-site . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Accessing the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Checking current software release. . . . . . . . . . . . . . . . . . . . . . . . 239
Pre-Upgrade Tasks — If the S8300 is the primary controller . . . . . . . . . . 241
Getting IA770 data and stopping IA770
(if IA770 is being used). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Creating an IA770 test message . . . . . . . . . . . . . . . . . . . . . . . 244
Determining whether optional languages are needed. . . . . . . . . . . . 244
Stopping IA770. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Backing up system files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Recording configuration information . . . . . . . . . . . . . . . . . . . . . . 250
Upgrading the S8300A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Issue 9.1 June 2006 9
Contents
Installing the pre-upgrade software service pack, if necessary . . . . . . . . 251
Installing the pre-upgrade service pack . . . . . . . . . . . . . . . . . . . 252
Linux migration backup
(if current release is 1.2.0 through 1.3.x) . . . . . . . . . . . . . . . . . . . . 254
Replacing the S8300A with the S8300B Media Server . . . . . . . . . . . . . 257
Upgrading Communication Manager software . . . . . . . . . . . . . . . . . 258
Setting telnet parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Remastering the hard drive and installing the upgrade software . . . . . 259
Verifying software version . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Copying files to the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Configuring network parameters . . . . . . . . . . . . . . . . . . . . . . . 267
Verifying connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Installing post-upgrade Communication Manager
service pack file from your laptop . . . . . . . . . . . . . . . . . . . . . . 269
Disabling RAM disk on the media server. . . . . . . . . . . . . . . . . . . 270
Reboot the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Access the media server Maintenance Web Interface. . . . . . . . . . . . 270
Restoring data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Procedure One: Restoring data backup
(if upgrading from a Pre-1.2 release) . . . . . . . . . . . . . . . . . . . . 271
Procedure Two: Restoring data backup
(If upgrading from R1.2.x through 2.x) . . . . . . . . . . . . . . . . . . . 272
Enabling RAM disk on the media server . . . . . . . . . . . . . . . . . . . 275
Reboot the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Verifying the time, date, and time zone. . . . . . . . . . . . . . . . . . . . 275
Verifying media server configuration. . . . . . . . . . . . . . . . . . . . . 276
Installing the updated license file . . . . . . . . . . . . . . . . . . . . . . 278
Installing the new authentication file, if any . . . . . . . . . . . . . . . . . 279
Saving translations (if not using IA770 and S8300 is not an LSP) . . . . . 280
Verifying operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Next steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Upgrade the firmware on the G700 Media Gateway . . . . . . . . . . . . . . . . . 282
Upgrading the G700 using the Installation Wizard . . . . . . . . . . . . . . . 282
Upgrading the G700 using the Upgrade Tool . . . . . . . . . . . . . . . . . . 283
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . . . 283
Post-upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
If using IA770: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Restore AUDIX data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Saving translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Installing IA770 service pack (or RFU) files
and optional language files, if any . . . . . . . . . . . . . . . . . . . . . 289
10 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Contents
If IA 770 fails to start after an upgrade . . . . . . . . . . . . . . . . . . . . 290
Complete the upgrade process
(S8300 is the primary controller) . . . . . . . . . . . . . . . . . . . . . . . . 290
Chapter 6: Upgrading an existing S8300B to R3.1 using the Upgrade Tool 293
About upgrading the S8300B to release 3.1
and upgrading G700 firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
The need to restore IP Phone files . . . . . . . . . . . . . . . . . . . . . . . . 295
Major tasks to upgrade the S8300B to release 3.1
and upgrade the G700 firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Planning forms provided by the project manager. . . . . . . . . . . . . . . . 297
Getting the serial number of the G700, if necessary . . . . . . . . . . . . . . 297
Checking the number of allocated ports. . . . . . . . . . . . . . . . . . . . . 297
Checking the versions of the LSPs (if starting from R2.0 only) . . . . . . . . 297
Checking the FTP server for backing up data . . . . . . . . . . . . . . . . . . 298
Obtaining S8300 software and G700 firmware. . . . . . . . . . . . . . . . . . 298
Checking the CD for the most recent files . . . . . . . . . . . . . . . . . . 298
Obtaining service pack files . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Pre-upgrade service pack (starting from R2.x only). . . . . . . . . . . . . 299
Post-upgrade service pack . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Obtaining service pack and language files, if using IA770 . . . . . . . . . . . 301
Checking for IA770 stored messages size . . . . . . . . . . . . . . . . . . 301
Obtaining an IA770 service pack file . . . . . . . . . . . . . . . . . . . . . 302
Obtaining optional language files . . . . . . . . . . . . . . . . . . . . . . 302
Completing the RFA process (obtaining license and password file). . . . . . 302
On-site Preparation for the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 305
Setting up a TFTP server or HTTP server for LSP software
download, if desired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Accessing the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Completing pre-upgrade tasks — If the target S8300 is the primary controller 307
Saving a copy of the 4600-series phone configuration file, if any . . . . . . . 310
Getting IA770 (AUDIX) Data and Stopping IA770
(if IA770 is being used) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Determining whether optional languages are needed. . . . . . . . . . . . 311
Downloading optional language files, if needed. . . . . . . . . . . . . . . 313
Creating an IA770 test message for the upgrade . . . . . . . . . . . . . . 314
Shutting down IA770. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Backing up S8300 recovery system files. . . . . . . . . . . . . . . . . . . . . 315
Copying the service pack files to the media server (starting from R2.x only). 317
Installing the pre-upgrade software service pack (starting from R2.x only). . 318
Issue 9.1 June 2006 11
Contents
Copying license, authentication, and post-upgrade service pack files
to the S8300 hard drive, including licenses for LSPs . . . . . . . . . . . 319
Copying authentication files to the LSPs . . . . . . . . . . . . . . . . . . 321
Copying the Communication Manager software and media
gateway firmware to a TFTP or HTTP server . . . . . . . . . . . . . . . . . . 321
Copying the Communication Manager software and media
gateway firmware to the server . . . . . . . . . . . . . . . . . . . . . . . . . 321
Preparing LSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Obtaining additional data for running the Upgrade Tool . . . . . . . . . . . . 326
Run the Upgrade Tool to upgrade the primary controller,
LSPs, and G700 media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Checking the current releases of all devices (optional). . . . . . . . . . . . . 327
Running the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Viewing the status of the upgrade in progress . . . . . . . . . . . . . . . 332
Installing updated authentication files . . . . . . . . . . . . . . . . . . . . 333
Saving translations
(only if new license and/or authentication files installed) . . . . . . . . . 333
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . . . 334
Post-upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Installing IA770 service pack (or RFU) files, if any . . . . . . . . . . . . . . . 335
Starting IA770 INTUITY AUDIX Messaging. . . . . . . . . . . . . . . . . . 337
Verifying start up of IA770 INTUITY AUDIX Messaging . . . . . . . . . . . 338
If IA 770 fails to start after an upgrade . . . . . . . . . . . . . . . . . . . . 339
Copying IP Phone firmware to the media server, if necessary . . . . . . . . . 339
Restoring the 4600-series phone configuration file, if any . . . . . . . . . . . 340
Completing the upgrade process
(S8300 is the primary controller) . . . . . . . . . . . . . . . . . . . . . . . . 340
If using IA770, converting switch integration from CWY1 to H.323 (optional). . . 342
Chapter 7: Upgrading an existing G700 without an
S8300 using the Upgrade Tool . . . . . . . . . . . . . . . . 343
About the existing G700 upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . 343
What are the G700 system components . . . . . . . . . . . . . . . . . . . . . 343
About firmware files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
About the TFTP server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
About system access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Accessing the G700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Planning forms that the project manager provides . . . . . . . . . . . . . . . 345
Setting up the TFTP server on your laptop or
on a customer PC, if necessary . . . . . . . . . . . . . . . . . . . . . . . . . 345
12 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Downloading G700 firmware files to your TFTP directory . . . . . . . . . . . 346
Downloading individual firmware files . . . . . . . . . . . . . . . . . . . . 346
On-site preparation for the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 348
Accessing the P330 Stack Processor . . . . . . . . . . . . . . . . . . . . . . 348
Verifying the contents of the tftpboot directory . . . . . . . . . . . . . . . . . 348
Determining which firmware to install on the G700 . . . . . . . . . . . . . . . 349
Running the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . . . . . 355
Chapter 8: Telephones and adjunct systems . . . . . . . . . . . . . . 357
Installation and wiring of telephones and power supplies . . . . . . . . . . . . 358
About connectable telephones and consoles . . . . . . . . . . . . . . . . . . 358
Connecting telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Connecting an analog station or 2-wire digital station . . . . . . . . . 359
Connecting an ISDN BRI station to an MM720 Media Module . . . . . . . . . 361
Installing an 808A Emergency Transfer Panel and
associated telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Installing and wiring telephone power supplies . . . . . . . . . . . . . . 363
1152A1 mid-span power distribution unit . . . . . . . . . . . . . . . . . . 366
Connecting the 1152A1 PDU cables . . . . . . . . . . . . . . . . . . . . . 368
1151B1/C1 and 1151B2/C2 power supplies . . . . . . . . . . . . . . . . . . . 370
Important safety instructions for 1151B1/C1 and
1151B2/C2 power supplies . . . . . . . . . . . . . . . . . . . . . . . . . 371
Using the 1151B1/C1 and 1151B2/C2 power supplies. . . . . . . . . . . . 371
Connecting the 1151B1/C1 or 1151B2/C2 power supplies . . . . . . . . . 372
Avaya Power over Ethernet (PoE) switches . . . . . . . . . . . . . . . . . . . 373
Available PoE Switch Options . . . . . . . . . . . . . . . . . . . . . . . . 373
Power priority mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . 374
C360 converged stackable switches . . . . . . . . . . . . . . . . . . . . . . . 374
Features of the C360 converged stackable switches . . . . . . . . . . . . 376
C460 converged multi-layer switch. . . . . . . . . . . . . . . . . . . . . . . . 378
P333T-PWR power over ethernet stackable switch . . . . . . . . . . . . . . 380
Important P333T-PWR switch safety instructions. . . . . . . . . . . . . . 380
Using the P333T-PWR switch . . . . . . . . . . . . . . . . . . . . . . . . . 381
Connecting the P333T-PWR switch. . . . . . . . . . . . . . . . . . . . . . 381
Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Contents
Complete the telephone installation process . . . . . . . . . . . . . . . . . . . . 383
Installing the coupled bonding conductor . . . . . . . . . . . . . . . . . . 383
Installing over-voltage and sneak-current
circuit protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
IA 770 INTUITY AUDIX messaging application . . . . . . . . . . . . . . . . . . . 385
Issue 9.1 June 2006 13
Contents
Shared resources of IA770 coresidency . . . . . . . . . . . . . . . . . . . . . 385
Where is the IA770 location and software . . . . . . . . . . . . . . . . . . . 386
Using an AUDIX trunk group as well as an AUDIX hunt group for
new systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
IA 770 INTUITY AUDIX installations and S8300
upgrades for IA 770 INTUITY AUDIX . . . . . . . . . . . . . . . . . . . . . . 386
INTUITY AUDIX LX messaging system . . . . . . . . . . . . . . . . . . . . . . . 387
ASAI co-resident DEFINITY LAN gateway (DLG) . . . . . . . . . . . . . . . . . 387
PROCR administration task summary
(for the S8300 Media Server) . . . . . . . . . . . . . . . . . . . . . . . . . . 388
Supported Ethernet Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . 389
Call center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
About Avaya G700 announcement software . . . . . . . . . . . . . . . . . . 390
Avaya Integrated Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Avaya ATM WAN Survivable Processor Manager . . . . . . . . . . . . . . . 392
Avaya Directory Enabled Management . . . . . . . . . . . . . . . . . . . . . 393
Avaya Network Management Console with VoIP SystemView . . . . . . . . 393
Avaya MultiService SMON Manager . . . . . . . . . . . . . . . . . . . . . . . 394
Avaya Fault and Performance Manager . . . . . . . . . . . . . . . . . . . . . 394
Avaya Proxy Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Avaya Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Avaya Site Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Avaya Terminal Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Avaya Terminal Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Avaya Voice Announcement Over LAN Manager . . . . . . . . . . . . . . . 396
Avaya VoIP Monitoring Manager . . . . . . . . . . . . . . . . . . . . . . . . . 396
Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . 397
Terminal server installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Installing and administering the terminal server . . . . . . . . . . . . . . . . 399
What are the distance limits for the terminal server. . . . . . . . . . . . . 400
How is the terminal server cabling connected. . . . . . . . . . . . . . . . 401
Connecting the IOLAN+ to the adjunct and the LAN . . . . . . . . . . . . 401
Administering the IOLAN+ . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Navigating the IOLAN+ terminal server . . . . . . . . . . . . . . . . . . . 406
Administering the gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Administering an IOLAN+ port . . . . . . . . . . . . . . . . . . . . . . . . 407
Testing connectivity through the IOLAN+ . . . . . . . . . . . . . . . . . . 409
Potential failure scenarios and repair actions . . . . . . . . . . . . . . . . 411
Administering IP services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Call detail recording (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
14 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Connecting CDR equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Administering CDR data collection. . . . . . . . . . . . . . . . . . . . . . . . 413
Administering CDR parameters. . . . . . . . . . . . . . . . . . . . . . . . . . 414
Testing the switch-to-adjunct link . . . . . . . . . . . . . . . . . . . . . . . 416
Reliable Data Transport Tool (RDTT) package. . . . . . . . . . . . . . . . . . . . 417
What does the RDTT package contain . . . . . . . . . . . . . . . . . . . . . . 417
Downloading the RDTT package . . . . . . . . . . . . . . . . . . . . . . . . . 417
Installing the RDTT package . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Administering the RDTT package . . . . . . . . . . . . . . . . . . . . . . . . 418
Related topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
DS1/T1 CPE loopback jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Installing a loopback jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Installing a loopback jack with a smart jack . . . . . . . . . . . . . . . . . 419
Installing a loopback jack without a smart jack . . . . . . . . . . . . . . . 420
Administering a loopback jack . . . . . . . . . . . . . . . . . . . . . . . . . . 421
Testing a loopback jack with a smart jack . . . . . . . . . . . . . . . . . . . . 421
Testing the DS1 span from the ICSU to the loopback jack . . . . . . . . . 421
Checking the integrity of local equipment . . . . . . . . . . . . . . . . . . 422
Testing the integrity of data sent over the loop . . . . . . . . . . . . . . . 423
Testing the DS1 span from the smart jack
to the network interface termination or fiber multiplexer (MUX) . . . . . 426
Testing the DS1 span from the loopback jack
to the smart jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Testing a loopback jack without a smart jack . . . . . . . . . . . . . . . . . . 430
Configurations using fiber multiplexers . . . . . . . . . . . . . . . . . . . . . 433
Checking for the presence of DC . . . . . . . . . . . . . . . . . . . . . . . 433
Contents
External modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
Hardware required when configuring modems . . . . . . . . . . . . . . . . . 434
Multi-Tech MT5634ZBA-USB-V92. . . . . . . . . . . . . . . . . . . . . . . . . 434
Configuring the MT5634ZBA-USB-V92 modem . . . . . . . . . . . . . . . 435
Multi-Tech MT5634ZBA-V92-GLOBAL . . . . . . . . . . . . . . . . . . . . . . 435
Administering Multi-Tech modems. . . . . . . . . . . . . . . . . . . . . . . . 435
Busy tone disconnect equipment for
non-U.S. installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Music-on-hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Installing an unregistered music source on a G700 or G350 Media Gateway . 437
Installing a registered music source on a G700 or G350 Media Gateway . . . 440
Paging and announcement equipment . . . . . . . . . . . . . . . . . . . . . . . 441
Adjunct Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
Issue 9.1 June 2006 15
Contents
Call Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
INTUITY AUDIX Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . 443
Avaya Modular Messaging System. . . . . . . . . . . . . . . . . . . . . . . . 443
ASAI and DEFINITY LAN Gateway . . . . . . . . . . . . . . . . . . . . . . . . 443
Avaya Interactive Response . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
Avaya EC500 Extension to Cellular and Off-PBX Stations . . . . . . . . . . . 444
SIP Enablement Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Seamless Converged Communications across Networks (SCCAN) . . . . . . 444
Call Accounting Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Section 3: G700 installation and upgrades - manual procedures. . 445
About the Installation Roadmap and Task Lists . . . . . . . . . . . . . . . . . . . 446
Checklist 1:
Install a new G700
with an S8300 (Primary or LSP) . . . . . . . . . . . . . . . . . . . . . . . . . 446
Checklist 2:
Install a new G700 without an S8300 . . . . . . . . . . . . . . . . . . . . . . 449
Checklist 3
Upgrade an existing G700 with an
S8300A to R3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451
Checklist 4
Upgrade an existing G700 with an
S8300B to R3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453
Checklist 5:
Upgrade an existing G700 without
an S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
Chapter 9: Manual installation of a
new G700 with an S8300 . . . . . . . . . . . . . . . . . . . 457
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
About G700 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
About software and firmware files . . . . . . . . . . . . . . . . . . . . . . . . 458
About access to the Server CD . . . . . . . . . . . . . . . . . . . . . . . . . . 458
System Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
What provides initial access to the G700 . . . . . . . . . . . . . . . . . . . . 459
How is normal access to the S8300 and G700 provided . . . . . . . . . . . . 459
Connecting directly to a target S8300 . . . . . . . . . . . . . . . . . . . . 460
Connecting directly to the remote primary server
(S8300, S8400, S8500, or S8700-series Media Server) . . . . . . . . . . . 460
Connecting using the customer’s LAN. . . . . . . . . . . . . . . . . . . . 461
Before Going to the Customer Site. . . . . . . . . . . . . . . . . . . . . . . . . . 461
Installing TFTP server (or obtaining USB CD-ROM drive) . . . . . . . . . . . 462
16 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Collecting Upgrade Information . . . . . . . . . . . . . . . . . . . . . . . . . 462
Planning Forms that the Project Manager provides. . . . . . . . . . . . . 462
Getting the Serial Number of the G700,
if Necessary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
Checking the FTP Server for Backing up Data. . . . . . . . . . . . . . . . 463
Obtaining service pack files, if needed. . . . . . . . . . . . . . . . . . . . . . 463
If using IA770, obtaining service pack and language files . . . . . . . . . . . 464
Obtaining an IA770 service pack file . . . . . . . . . . . . . . . . . . . . . 465
Obtaining Optional language files . . . . . . . . . . . . . . . . . . . . . . 465
If using IA770, obtain Ethernet interface IP address and subnet mask . . . . 465
Completing the RFA process
(Obtaining license and password file) . . . . . . . . . . . . . . . . . . . . . 465
Install the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468
Inserting the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468
Installing Communication Manager Software . . . . . . . . . . . . . . . . . . 468
Setting telnet parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Remastering the hard drive and installing the software . . . . . . . . . . 469
Verifying Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475
Copying Files to the S8300 hard drive . . . . . . . . . . . . . . . . . . . . . . 476
Verifying the Time, Date, and Time Zone. . . . . . . . . . . . . . . . . . . . . 478
Installing License and Authentication Files . . . . . . . . . . . . . . . . . 478
Saving Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480
Installing Communication Manager service pack files, if any . . . . . . . . . 480
Configuring the S8300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
Providing the keys.install File (If Necessary) . . . . . . . . . . . . . . . . . . 494
Setting the media server's time. . . . . . . . . . . . . . . . . . . . . . . . 496
Configure the G700 Media Gateway . . . . . . . . . . . . . . . . . . . . . . . . . 497
Assigning IP Addresses of the G700 Media Gateway Components . . . . . . 497
Checking for IP connections . . . . . . . . . . . . . . . . . . . . . . . . . 502
Setting up the Controller List for the G700 . . . . . . . . . . . . . . . . . . . 503
Setting the LSP Transition Points . . . . . . . . . . . . . . . . . . . . . . 505
Configuring an X330 Expansion Module (If Necessary) . . . . . . . . . . . . 506
Install New Firmware on the G700 . . . . . . . . . . . . . . . . . . . . . . . . . . 506
Manual upgrade procedures — G700 firmware . . . . . . . . . . . . . . . . . 506
Verifying the Contents of the tftpboot Directory. . . . . . . . . . . . . . . 507
Determining which firmware to install on the G700 . . . . . . . . . . . . . 507
Installing New Firmware on the P330 Stack Processor . . . . . . . . . . . 509
Installing new firmware on the G700 Media Gateway Processor. . . . . . 510
Installing new firmware on the media modules . . . . . . . . . . . . . . . 512
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . 514
Retrieving IA770 service pack files, if any . . . . . . . . . . . . . . . . . . 514
Contents
Issue 9.1 June 2006 17
Contents
Administer Communication Manager . . . . . . . . . . . . . . . . . . . . . . . . 516
Administering an S8300 primary controller . . . . . . . . . . . . . . . . . . . 516
Assigning Node Names and IP Addresses for the LSPs . . . . . . . . . . 517
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 518
Associating LSPs with Network Regions . . . . . . . . . . . . . . . . . . 519
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 520
Identifying LSPs to the S8300 primary controller . . . . . . . . . . . . . . 521
Administering an S8400, S8500, or S8700-series primary controller . . . . . 522
Assigning Node Names and IP Addresses for the C-LANs and LSPs . . . 523
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 524
Assigning LSPs to the Network Regions. . . . . . . . . . . . . . . . . . . 526
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 527
Identifying the Survivable Processor on the primary controller . . . . . . 531
Administering the Media Gateway . . . . . . . . . . . . . . . . . . . . . . . . 532
Considerations for IP Phones Supported by a Local Survivable Processor . . . 536
Transition of Control from Primary Controller to LSP . . . . . . . . . . . . . 537
Set Up SNMP Alarming on the G700 . . . . . . . . . . . . . . . . . . . . . . . . . 537
Configuring the primary server to report alarms to a services support agency 538
Administering INADS phone numbers and Enabling alarms to INADS . . 538
Configuring the G700 Media Gateway to send its traps
to a network management system (NMS). . . . . . . . . . . . . . . . . . . . 539
Configuring an SNMP community string for traps . . . . . . . . . . . . . 539
Configuring the destination for G700 SNMP traps . . . . . . . . . . . . . 540
Complete the Installation of the S8300
(if the Primary Controller) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541
Backing up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541
If using IA770, administer Communication Manager for Integrated Messaging. . 542
If IA 770 fails to start after a new installation . . . . . . . . . . . . . . . . . . 542
Complete the Installation Process
(for an S8300 LSP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543
Chapter 10: Manual installation of a new G700 without an S8300 . . . 545
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
What are the system components . . . . . . . . . . . . . . . . . . . . . . . . 546
About G700 components . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
About firmware files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
About the TFTP server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
What provides initial access to the G700 . . . . . . . . . . . . . . . . . . . . 546
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 547
Collecting Installation Information . . . . . . . . . . . . . . . . . . . . . . . . 547
18 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Planning forms that the Project Manager provides . . . . . . . . . . . . . 547
Installing the Gateway Installation Wizard. . . . . . . . . . . . . . . . . . . . 548
Setting Up the TFTP Server on Your Laptop or
on a Customer PC, if Necessary. . . . . . . . . . . . . . . . . . . . . . . . . 548
Downloading G700 firmware files to your TFTP directory . . . . . . . . . . . 548
Downloading individual firmware files . . . . . . . . . . . . . . . . . . . . 549
Configure the G700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
Assigning the IP addresses of the G700 media gateway components . . . . 551
Checking for IP connections . . . . . . . . . . . . . . . . . . . . . . . . . 555
Setting up the controller list for the G700 . . . . . . . . . . . . . . . . . . . . 556
Setting the LSP Transition Points . . . . . . . . . . . . . . . . . . . . . . 559
Configuring an X330 Expansion Module (If Necessary) . . . . . . . . . . . . 559
Prepare to install firmware on the G700 . . . . . . . . . . . . . . . . . . . . . . . 560
Accessing the P330 Stack Processor . . . . . . . . . . . . . . . . . . . . . . 560
Verifying the contents of the tftpboot directory . . . . . . . . . . . . . . . . . 560
Determining which firmware to install on the G700 . . . . . . . . . . . . . 561
Install New Firmware on the G700 Media Gateway . . . . . . . . . . . . . . . . . 563
Manually installing G700 and media modules firmware . . . . . . . . . . . . 563
Installing New Firmware on the P330 Stack Processor . . . . . . . . . . . 563
Installing new firmware on the G700 Media Gateway Processor. . . . . . 564
Installing new firmware on the media modules . . . . . . . . . . . . . . . 565
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . 567
Contents
Administer Communication Manager . . . . . . . . . . . . . . . . . . . . . . . . 568
Administering an S8300 primary controller . . . . . . . . . . . . . . . . . . . 569
Assigning Node Names and IP Addresses for the LSPs . . . . . . . . . . 569
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 570
Associating LSPs with Network Regions . . . . . . . . . . . . . . . . . . 571
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 572
Identifying the Survivable Processor on the primary controller . . . . . . 573
Administering an S8400, S8500, or S8700-series primary controller . . . . . 574
Assigning Node Names and IP Addresses for the C-LANs and LSPs . . . 575
Administering Network Regions . . . . . . . . . . . . . . . . . . . . . . . 576
Assigning LSPs to the Network Regions. . . . . . . . . . . . . . . . . . . 578
Administering IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 579
Identifying the Survivable Processor on the primary controller . . . . . . 583
Administering the Media Gateway . . . . . . . . . . . . . . . . . . . . . . . . 584
Complete the Installation Process . . . . . . . . . . . . . . . . . . . . . . . . . . 588
Chapter 11: Manual upgrade of an existing S8300A and G700 to R3.1 . 589
About upgrading an existing S8300A to R3.1 . . . . . . . . . . . . . . . . . . . . 589
Issue 9.1 June 2006 19
Contents
Release 3.1 upgrade scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . 590
Accessing the Server CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591
Accessing the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 592
Installing TFTP server or obtaining USB CD-ROM drive . . . . . . . . . . . . 593
Collecting upgrade information. . . . . . . . . . . . . . . . . . . . . . . . . . 593
Filling in the EPW, if upgrading from release 1.1 . . . . . . . . . . . . . . 593
Planning forms provided by the project manager. . . . . . . . . . . . . . 593
Getting the serial number of the G700,
if necessary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594
Checking the number of allocated ports . . . . . . . . . . . . . . . . . . . 594
Identifying the FTP server for backing up data . . . . . . . . . . . . . . . 594
Obtaining S8300 software and G700 firmware. . . . . . . . . . . . . . . . . . 595
Obtaining service pack files, if needed. . . . . . . . . . . . . . . . . . . . . . 596
If using IA770, checking stored messages size,
obtaining service pack (or RFU) and language files . . . . . . . . . . . . . . 597
Checking the size of stored messages. . . . . . . . . . . . . . . . . . . . 598
Obtaining an IA770 service pack file . . . . . . . . . . . . . . . . . . . . . 598
Obtaining optional language files . . . . . . . . . . . . . . . . . . . . . . 598
Completing the RFA process
(obtaining license and authentication files) . . . . . . . . . . . . . . . . . . 599
Preparing for the upgrade to R3.1 on-site . . . . . . . . . . . . . . . . . . . . . . 602
Accessing the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602
Checking current software release. . . . . . . . . . . . . . . . . . . . . . . . 603
Pre-Upgrade Tasks — If the S8300 is the primary controller . . . . . . . . . . 604
Getting IA770 data and stopping IA770
(if IA770 is being used). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608
Creating an IA770 test message . . . . . . . . . . . . . . . . . . . . . . . 608
Determining whether optional languages are needed. . . . . . . . . . . . 608
Stopping IA770. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611
Backing up system files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611
Recording configuration information . . . . . . . . . . . . . . . . . . . . . . 614
Upgrading the S8300A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615
Installing the pre-upgrade software service pack, if necessary . . . . . . . . 615
Installing the pre-upgrade service pack . . . . . . . . . . . . . . . . . . . 616
Linux migration backup
(if current release is 1.2.0 through 1.3.x) . . . . . . . . . . . . . . . . . . . . 618
Replacing the S8300A with the S8300B Media Server . . . . . . . . . . . . . 621
Upgrading the S8300B Media Server. . . . . . . . . . . . . . . . . . . . . . . 622
Setting telnet parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 622
Remastering the hard drive and installing the upgrade software . . . . . 623
20 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Verifying software version . . . . . . . . . . . . . . . . . . . . . . . . . . 628
Copying files to the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . 629
Configuring network parameters . . . . . . . . . . . . . . . . . . . . . . . 631
Verifying connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632
Installing post-upgrade Communication Manager
service pack file from your laptop . . . . . . . . . . . . . . . . . . . . . . 633
Disabling RAM disk on the media server. . . . . . . . . . . . . . . . . . . 634
Reboot the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . 634
Restoring data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634
Procedure One: Restoring data backup
(if upgrading from a Pre-1.2 release) . . . . . . . . . . . . . . . . . . . . 635
Procedure Two: Restoring data backup
(If upgrading from R1.2.x through 2.x) . . . . . . . . . . . . . . . . . . . 636
Enabling RAM disk on the media server . . . . . . . . . . . . . . . . . . . 639
Reboot the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . 639
Verifying the time, date, and time zone. . . . . . . . . . . . . . . . . . . . 639
Verifying media server configuration. . . . . . . . . . . . . . . . . . . . . 640
Installing the new license file . . . . . . . . . . . . . . . . . . . . . . . . . 642
Installing the new authentication file, if any . . . . . . . . . . . . . . . . . 643
Saving translations (if not using IA770 and S8300 is not an LSP) . . . . . 644
Verifying operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644
Next steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645
Contents
Upgrade the firmware on the G700 Media Gateway . . . . . . . . . . . . . . . . . 646
Manually upgrading G700 firmware . . . . . . . . . . . . . . . . . . . . . . . 646
Verifying the contents of the tftpboot directory . . . . . . . . . . . . . . . 646
Determining which firmware to install on the G700 . . . . . . . . . . . . . 647
Installing new firmware on the P330 Stack Processor . . . . . . . . . . . 649
Installing new firmware on the G700 Media Gateway Processor. . . . . . 649
Installing new firmware on the media modules . . . . . . . . . . . . . . . 651
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . 653
Installing new firmware on other G700 media gateways . . . . . . . . . . 654
Post-upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655
If using IA770: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656
Restore AUDIX data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656
Saving translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661
Installing IA770 service pack (or RFU) files
and optional language files, if any . . . . . . . . . . . . . . . . . . . . . 661
If IA 770 fails to start after an upgrade . . . . . . . . . . . . . . . . . . . . 662
Complete the upgrade process
(S8300 is the primary controller) . . . . . . . . . . . . . . . . . . . . . . . . 663
Issue 9.1 June 2006 21
Contents
Chapter 12: Manual upgrade of an existing S8300B and G700 to R3.1 . 665
Considerations for upgrading the S8300B as a primary controller or as an LSP . 665
The need to restore IP Phone files . . . . . . . . . . . . . . . . . . . . . . . . 666
Major tasks to upgrade the S8300B to release 3.1
and upgrade the G700 firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . 666
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 667
Planning forms that the project manager provides . . . . . . . . . . . . . . . 667
Getting the serial number of the G700, if necessary . . . . . . . . . . . . . . 667
Checking the number of allocated ports. . . . . . . . . . . . . . . . . . . . . 668
Checking the FTP server for backing up data . . . . . . . . . . . . . . . . . . 668
Obtaining S8300 software and G700 firmware. . . . . . . . . . . . . . . . . . 668
Checking the CD for the most recent firmware files. . . . . . . . . . . . . 669
Obtaining service pack files . . . . . . . . . . . . . . . . . . . . . . . . . . . 669
Pre-upgrade service pack (starting from R2.x only). . . . . . . . . . . . . 669
Post-upgrade service pack . . . . . . . . . . . . . . . . . . . . . . . . . . 670
Obtaining service pack and language files, if using IA770 . . . . . . . . . . . 671
Checking for IA770 stored messages size . . . . . . . . . . . . . . . . . . 671
Obtaining an IA770 service pack file . . . . . . . . . . . . . . . . . . . . . 672
Obtaining optional language files . . . . . . . . . . . . . . . . . . . . . . 672
Completing the RFA process (obtaining license and password file). . . . . . 672
On-site Preparation for the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 675
Accessing the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675
Completing pre-upgrade tasks — If the target S8300 is the primary controller 676
Saving a copy of the 4600-series phone configuration file, if any . . . . . . . 678
Getting IA770 (AUDIX) Data and Stopping IA770
(if IA770 is being used) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679
Determining whether optional languages are needed. . . . . . . . . . . . 679
Downloading optional language files, if needed. . . . . . . . . . . . . . . 682
Creating an IA770 test message for the upgrade . . . . . . . . . . . . . . 682
Shutting down IA770. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682
Backing up S8300 recovery system files. . . . . . . . . . . . . . . . . . . . . 683
Copying and installing the service pack files to the media server
(starting from R2.x only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686
Copying license, authentication, and post-upgrade service pack files
to the S8300 hard drive (from your laptop) . . . . . . . . . . . . . . . . . 687
Copying the software and firmware files to the server . . . . . . . . . . . . . 689
Upgrade the S8300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694
Manually upgrading the S8300 . . . . . . . . . . . . . . . . . . . . . . . . . . 694
Installing new software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694
Installing post-upgrade Communication Manager
service pack file from your laptop, if any . . . . . . . . . . . . . . . . . . 698
22 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Install updated license and authentication files . . . . . . . . . . . . . . . 699
Test to verify system functionality . . . . . . . . . . . . . . . . . . . . . . 700
Making the upgrade permanent. . . . . . . . . . . . . . . . . . . . . . . . 700
Saving translations
(only if new license and/or authentication files installed) . . . . . . . . . 701
Copying IP Phone firmware to the media server, if necessary . . . . . . . . . 701
Restoring the 4600-series phone configuration file, if any . . . . . . . . . . . 702
Upgrade the G700 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702
Manually upgrading G700 firmware . . . . . . . . . . . . . . . . . . . . . . . 702
Verifying the contents of the tftpboot directory . . . . . . . . . . . . . . . 703
Determining which firmware to install on the G700 . . . . . . . . . . . . . 704
Installing new firmware on the P330 stack processor. . . . . . . . . . . . 706
Installing new firmware on the G700 Media Gateway Processor. . . . . . 706
Installing new firmware on the media modules . . . . . . . . . . . . . . . 708
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . 710
Installing new firmware on other G700 media gateways . . . . . . . . . . 711
Post-upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712
Installing IA770 service pack (or RFU) files, if any . . . . . . . . . . . . . . . 712
Starting IA770 INTUITY AUDIX Messaging. . . . . . . . . . . . . . . . . . 714
Verifying start up of IA770 INTUITY AUDIX Messaging . . . . . . . . . . . 715
If IA 770 fails to start after an upgrade . . . . . . . . . . . . . . . . . . . . 716
Completing the upgrade process
(S8300 is the primary controller) . . . . . . . . . . . . . . . . . . . . . . . . 716
If using IA770, converting switch integration from CWY1 to H.323 (optional). . . 718
Contents
Chapter 13: Manual upgrade of an
existing G700 without an S8300 to R3.1 . . . . . . . . . . . 719
About the existing G700 upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . 719
What are the G700 system components . . . . . . . . . . . . . . . . . . . . . 719
About firmware files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720
About the TFTP server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720
About system access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720
Accessing the G700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720
Before going to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . 721
Planning forms that the project manager provides . . . . . . . . . . . . . . . 721
Setting up the TFTP server on your laptop or
on a customer PC, if necessary . . . . . . . . . . . . . . . . . . . . . . . . . 721
Downloading G700 firmware files to your TFTP directory . . . . . . . . . . . 722
Downloading individual firmware files . . . . . . . . . . . . . . . . . . . . 722
On-site preparation for the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 724
Issue 9.1 June 2006 23
Contents
Accessing the P330 stack processor. . . . . . . . . . . . . . . . . . . . . . . 724
Verifying the contents of the tftpboot directory . . . . . . . . . . . . . . . . . 724
Determining which firmware to install on the G700 . . . . . . . . . . . . . 725
Install new firmware on the G700 Media Gateway. . . . . . . . . . . . . . . . . . 727
Manually installing G700 and media modules firmware . . . . . . . . . . . . 727
Installing new firmware on the P330 stack processor. . . . . . . . . . . . 728
Installing new firmware on the G700 Media Gateway Processor. . . . . . 728
Installing new firmware on the media modules . . . . . . . . . . . . . . . 730
Setting rapid spanning tree on the network . . . . . . . . . . . . . . . . . 732
Appendix A: Technical information . . . . . . . . . . . . . . . . . . . . 733
Avaya G700 Media Gateway Technical Specifications . . . . . . . . . . . . . . . 733
Cabling Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734
Appendix B: Information checklists . . . . . . . . . . . . . . . . . . . . 737
Installer's Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738
Serial Number and Login Information . . . . . . . . . . . . . . . . . . . . . . . . 739
G700 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739
Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739
Set-Up for P330 Stack Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . 740
Set Up for G700 Media Gateway Processor (MGP) . . . . . . . . . . . . . . . . . 741
Set Up for VoiP Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742
Set Up for S8300 Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743
Installation Site Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 744
Stack Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745
Appendix C: Equipment list. . . . . . . . . . . . . . . . . . . . . . . . . 747
Appendix D: Install the Avaya TFTP server . . . . . . . . . . . . . . . . 757
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 763
24 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About this book
Overview
This document provides procedures to install, upgrade, or add to an Avaya G700 Media
Gateway controlled by an Avaya S8300, S8400, S8500, or S8700/S8710/S8720 Media Server.
It also includes information on connecting telephones and adjuncts to the G700.
This chapter provides information about the document including: the intended audience, the
organization, conventions used, how to get help, and how to download, order , and comment on
the document.
Audience
This book is for the following audiences:
● Trained field installation and maintenance personnel
● Technical support personnel
● Network engineers and technicians
● Authorized Business Partners
Using this book
This book is organized into three major sections:
● Section 1: Reference information and hardware installation
● Section 2: G700 installation and upgrades - wizards
● Section 3: G700 installation and upgrades - manual procedures
Section One contains chapters explaining the types o f wizards that you can u se for inst allations
and upgrades, connection methods, and login methods. These chapters cover:
● Chapter 1: Roadmaps and reference information
● Chapter 2: Hardware installation for the G700 Media Gateway and S8300 Media Server
Issue 9.1 June 2006 25
About this book
Section Two, in addition to an initial roadmap and top-level tasklist, is organized into five
chapters containing installation and/or upg rade scena rios. These scenarios emphasize the use
of the Avaya Installation Wizard (IW), Gateway Installation Wizard (GIW), and Upgrade Tool
(UT). These five chapters include:
● Chapter 3: Installing a new G700 with an S8300 using the Avaya Installation Wizard
● Chapter 4: Installing a new G700 without an S8300 using the Gateway Installation Wizard
● Chapter 5: Upgrading an existing S8300A to R3.1 using the Web pages
● Chapter 6: Upgrading an existing S8300B to R3.1 using the Upgrade Tool
● Chapter 7: Upgrading an existing G700 without an S8300 using the Upgrade Tool
Following these chapters is a chapter covering the installation of telephones and adjunct
systems that are performed as part of any installation. This chapter is:
● Chapter 8: Telephones and adjunct systems
Section Three, in addition to an initial roadmap and top-level tasklist, contains manual
procedures to perform the same installation or upgrade scenarios described in Chapters 3 - 7.
This section is organized into the following chapters:
● Chapter 9: Manual installation of a new G700 with an S8300
● Chapter 10: Manual installation of a new G700 without an S8300
● Chapter 11: Manual upgrade of an existing S8300A and G700 to R3.1
● Chapter 12: Manual upgrade of an existing S8300B and G700 to R3.1
● Chapter 13: Manual upgrade of an existing G700 without an S8300 to R3.1
Read Chapter 1: Roadmaps and reference information, before you begin the installation.
Chapter 1 contains checklists for the four installation and upgrade scenarios. Then read and
follow the procedures in the chapters that apply to the installation or upgrade scenario you are
working with. Chapter 1 also contains information on alternative methods to connect to and
access a G700 system.
Read Chapter 2: Hardware installation for the G700 Media Gateway and S8300 Media Server
for instructions on installing and cabling the hardware.
Read Chapter 8: Telephones and adjunct systems
if you need to install phones or adjuncts.
Chapter 8 covers the IA 770 INTUITY AUDIX Messaging Application, the INTUITY LX
Messaging System, the G700 Sourced Announcements, Avaya Integrated Management, the
Uninterruptible Power Supply (UPS), Universal Serial Bus (USB) Modems, and other adjuncts.
26 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
See the following appendices for system specifications, forms you must complete for the
installation, and comcodes and other information that you need to order equipment:
● Appendix A: Technical information contains specifications and other technical information
that you need to install an S8300 Media Server with a G700 Media Gateway.
● Appendix B: Information checklists contains the pre-installation worksheets that you will
need to have filled in before you start an installation or upgrade.
● Appendix C: Equipment list contains the information that you need to order equipment.
● Appendix D: Install the Avaya TFTP server contains instructions for installing and
configuring the Avaya TFTP Server software.
Conventions
This section describes the conventions that we use in this book.
Conventions
Physical dimensions
● All physical dimensions in this book are in English units followed by metric units in
parentheses.
● Wire gauge measurements are in AWG followed by the diameter in millimeters in
parentheses.
Issue 9.1 June 2006 27
About this book
Terminology
● System — a general term encompassing all references to the Avaya servers running
Avaya Communication Manager.
● Circuit pack codes (for example, TN780 or TN2182B) are shown with the minimum
acceptable alphabetic suffix (like the “B” in the code TN2182B).
Generally, an alphabetic suffix higher than that shown is also acceptable. However, not
every vintage of either the minimum suffix or a higher suffix code is necessarily acceptable.
A suffix of “P” means that firmware can be downloaded to that circuit pack.
● ASAI — a term synonymous with the newer CallVisor ASAI.
● UUCSS — a code that refers to a circuit pack address in cabinet-carrier-slot order.
nnnVxx is the code that refers to a media module address in gateway-V-slot order.
Recent terminology changes that are important to note include:
● Avaya Communication Manager — the application that p rovides call control and the A vaya
telephony feature set.
This application was referred to as MultiVantage Software or as Avaya Call Processing
(ACP) in previous releases. The term Multivantage is still used in some CLI commands and
in the Web interface. In most of these cases, it is synonymous with Communication
Manager.
● Service pack — a software update.
This term was often referred to as a patch or update in previous releases. The terms update
and patch are still used in some CLI commands and in the Web interface. In most of these
cases, they are synonymous with service pack.
Typography
This section describes the typographical conventions for commands, keys, user input, system
output, and field names.
28 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Commands
● Commands are in constant-width bold type.
Example:
Type change-switch-time-zone and press Enter.
● Command variables are in bold italic type when they are part of what you must type,
and in plain italic type when they are not part of what you must type.
Example:
Type ch ma machine_name, where machine_name is the name of the call delivery
machine.
● Command options are in bold type inside square brackets.
Example:
At the DOS prompt, type copybcf [-F34].
Keys
Conventions
● The names of keys are in bold sans serif type.
Example:
Use the Down Arrow key to scroll through the fields.
● When you must press and hold a key and then press a second or third key, we separate
the names of the keys are separated with a plus sign (+).
Example:
Press ALT+D.
● When you must press two or more keys in sequence, we separate the names of the keys
are separated with a space.
Example:
Press Escape J.
● When you must press a function key, we provide the function of the key in parentheses
after the name of the key.
Example:
Press F3 (Save).
Issue 9.1 June 2006 29
About this book
User input
● User input is in bold type, whether you must type the input, select the input from a menu,
or click a button or similar element on a screen or a Web page.
Example:
- Type exit, and then press Enter.
- On the File menu, click Save.
- On the Network Gateway page, click Configure > Hardware.
System output and field names
● System output and field names on the Web screen are in bold monospaced type.
System output on the CLI screen are in Courier New type.
Example:
- The system displays the following message:
The installation is in progress (Web output)
The installation is in progress (CLI output)
- Type y in the Message Transfer? field.
Downloading this book
You can view or download the latest version of the Installing and Upgrading the Avaya G700
Media Gateway and Avaya S8300 Media Server, 555-234-100, from the Avaya Web site at:
http://support.avaya.com
must be installed on your personal computer.
Avaya makes every effort to ensure that the information in this book is complete and accurate.
However, information can change after we publish this book. Therefore, the Avaya Web site
might also contain new product information and updates to the information in this book. You can
also download these updates from the Avaya Support Web site.
. You must have access to the Internet, and a copy of Acrobat Reader
30 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Safety labels and security alert labels
Observe all caution, warning, and danger statement s to help prevent loss of se rvice, equipment
damage, personal injury, and security problems. This book uses the following safety labels and
security alert labels:
!
CAUTION:
CAUTION: A caution statement calls attention to a situation that can result in harm to
software, loss of data, or an interruption in service.
!
WARNING:
WARNING: A warning statement calls attention to a situation that can result in harm to
hardware or equipment.
!
WARNING:
WARNING: Use an ESD warning to call attention to situations that can result in ESD damage
to electronic components.
Safety labels and security alert labels
!
DANGER
DANGER: A danger statement calls attention to a situation that can result in harm to
:
personnel.
!
SECURITY ALERT:
SECURITY ALERT: A security alert calls attention to a situation that can increase the potential for
unauthorized use of a telecommunications system.
Related resources
The CD, Documentation for Avaya Communication Manager, Media Gateways and Servers,
03-300151, contains a comprehensive library of documents.
For a summary of what is new in the February 2006 release of A vaya Communication Manager,
see What's New in Avaya Communication Manager for Release 3.1, 03-300682.
Issue 9.1 June 2006 31
About this book
For more information on the Avaya G700 Media Gateway and related features, see the
following books:
Title Number
Hardware Description and Reference for Avaya Communication
Manager
Overview for Avaya Communication Manager 03-300468
Maintenance Commands for Avaya Communication Manager 3.1,
Media Gateways and Servers
Maintenance Alarms for Avaya Communication Manager 3.1, Media
Gateways and Servers
Maintenance Procedures for Avaya Communication Manager 3.1,
Media Gateways and Servers
Quick Start for Hardware Installation: Avaya S8300 Media Server
and Avaya G700 Media Gateway
Technical assistance
Avaya provides the following resources for technical assistance.
555-245-207
03-300431
03-300430
03-300432
555-233-150
Within the United States
For help with:
● Feature administration and system applications, call the Avaya Technical Consulting -
System Support at
1-800-225-7585
● Maintenance and repair, call the Avaya National Customer Care Support Line at
1-800-242-2121
● Toll fraud, call Avaya Toll Fraud Intervention at 1-800-643-2353
● Security issues, call Avaya Corporate Security at 1-877-993-8442
32 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
International
For technical assistance, call the International Technical Assistance Center (ITAC) at
+905-943-8801.
For all international resources, contact your local Avaya authorized dealer.
Trademarks
All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
Trademarks
Ordering Documentation
In addition to this book, other description, installation, maintenance, and administration books,
and documentation library CDs, are available.
This document (555-234-100) and any other Ava ya documentation can be ordere d directly from
the Avaya Publications Center toll free at 1-800-457-1235 (voice) and 1-800-457-1764 (fax).
International customers should use +1.207.866.6701 (voice) and +1.207.626.7269 (fax).
Issue 9.1 June 2006 33
About this book
Sending us comments
Avaya welcomes your comments about this book. To reach us by:
● Mail, send your comments to:
Avaya Inc.
Product Documentation Group
Room B3-H13
1300 W. 120th Ave.
Westminster, CO 80234 USA
● E-mail, send your comments to:
document@avaya.com
● Fax, send your comments to:
1-303-538-1741
Ensure that you mention the name and number of this book, Inst alling and Upgrading the Avaya
G700 Media Gateway and Avaya S8300 Media Server, 555-234-100.
34 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Section 1: Reference
information and hardware
installation
This section contains chapters explaining the types of wizards that you can use for installations
and upgrades, connection methods, and login methods. These chapters cover:
● Chapter 1: Roadmaps and reference information
● Chapter 2: Hardware installation for the G700 Media Gateway and S8300 Media Server
Issue 9.1 June 2006 35
36 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
What wizards are available
Chapter 1: Roadmaps and reference information
This chapter provides guidance on how to use this book along with connection, login, and other
reference information that you will need to perform the installation and upgrade procedures in
later chapters.
This Chapter is organized as follows:
● What wizards are available
● About connection and login methods
● About navigation for G700 CLI commands
● About terminal emulation function keys for Communication Manager
What wizards are available
To save time on installations and upgrades, four distinct tools are available for your use:
● Avaya Installation Wizard
See Job Aid: Avaya Installation Wizard, 555-245-754.
● Gateway Installation Wizard
See Job Aid: Avaya Gateway Installation Wizard, 555-245-756.
● Upgrade Tool
See Job Aid: Upgrade Tool and Worksheets, 555-245-757.
● Software Update Manager
See Avaya Software Update Manager User Guide, 14-300168.
Note:
Note: These tools replace many normal installation or upgrade procedures described in
this document. However, they do not automate all of the t asks associated with an
installation or an upgrade. Where a task or tasks must be performed manually,
this is noted in subsequent chapters of this document.
Issue 9.1 June 2006 37
Roadmaps and reference information
Where are the most recent versions of the Wizards
You can find the most recent versions of the Avaya Installation Wizard and Gateway Installation
Wizard, as well as additional worksheets and job aids for these wizards at http://
support.avaya.com/avayaiw.
Tip:
Tip: Field- and page-level online help is available with all the wizards.
When to use each wizard
Table 1 shows at-a-glance when you would use each tool. For more detailed information on
choosing the right wizard, see Job Aid: What Provisioning Tools and Wizards Should I Use?,
555-245-755.
Table Legend:
IW= Avaya Installation Wizard
UT = Upgrade Tool
GIW = Gateway Installation Wizard
SUM = Software Update Manager
PIM = Provisioning Installation Manager,
SAA = Secure Access Administration
NCM = Network Configuration Manager
NRW = Network Region Wizard
Table 1: When Provisioning Tools and Wizards should be used
Component Use New
Installation
with an S8300 IW SUM2, IW,
G700
G350
G250, G250-BRI,
G250-DS1, or
G250-DCP
without an S8300 GIW SUM2, UT
with an S8300 IW SUM2, IW,
without an S8300 GIW SUM2, UT PIM,SAA,NCM
with an S8300 IW SUM2, IW PIM4, SAA,
without an S8300 GIW SUM
Upgrade
Firmware
UT
UT
2
3
Upgrade
Software
Configure
Devices
NCM, NRW
NCM
PIM, SAA,
NCM, NRW
NCM, NRW
PIM, SAA, NCM
1
1
1
38 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
1 of 2
What wizards are available
Table 1: When Provisioning Tools and Wizards should be used (continued)
Component Use New
Installation
S8300
S8400 as a Primary Controller IW UT
S8500, S8500B, S8700,
S8710, or S8720
P330, P580, P882,
C360, C460, P130, and
X330
1. Use the Network Region Wizard (from the primary controller) only to configure network regions, which includes
assigning gateways to regions.
2. The Software Update Manager, when available, is the preferred tool because it can automatically filter the
necessary firmware required from the Avaya support Web site and perform multiple gateway upgrades.
3. Use the Upgrade Tool to schedule upgrades of multiple gateways connected to a single Communication Manager
server. Use the IW on site for an upgrade of a single gateway or G700 stack. You cannot use the IW on a pre-3.0
release of Communication Manager to upgrade an S8300, S8500, or S8700/S8710 Media Server to
Communication Manager R3.1.
4. PIM is the only tool available to configure the Survivable Local Server capability on the G250 family of media
gateways.
5. Use the Upgrade Tool from the primary controller to schedule upgrades of multiple LSPs or ESSs. (The Upgrade
Tool must reside on a primary controller with Communication Manager R2.0 software or higher. Prior to running the
Upgrade Tool, a pre-upgrade service pack for CM R2.0 through R2.2 must first be installed and CM 3.1 software
must be copied over to each LSP using the Copy function within the Manage Software section of the Maintenance
Web page. Also, the LSPs and ESSs must be upgraded before upgrading the primary controller to the same
release of software.)
6. The Upgrade Tool must reside on a primary controller with Communication Manager R2.1 or higher. The Upgrade
Tool is the best option when you want to upgrade LSPs, ESSs, remote media gateways, and other devices at the
same time as the primary controller. A pre-upgrade service pack for CM R2.0 through R2.2 must first be installed
before performing an upgrade of CM.
as an LSP IW UT
as a Primary Controller IW UT
as a Primary Controller IW UT
as an LSP (S8500/
S8500B only) or ESS
Any SUM SAA
IW UT
Upgrade
Firmware
Upgrade
Software
5
6
6
6
5
Configure
Devices
NRW
NRW
NRW
NCM
1
1
1
2 of 2
Issue 9.1 June 2006 39
Roadmaps and reference information
The following table summarizes when you would use each of the standard tools and what it
does for you.
If you need to: Then use:
Install a new or upgrade a
single existing S8300,
S8400, S8500/S8500B,
S8700, S8710, or S8720
Media Server, including:
1. The G250, G250-BRI,
G250-DS1, G250-DCP,
G350 or G700 Media
Gateway that contains an
S8300
2. Other G700s in the stack
that contains an S8300
primary controller
3. Media modules within the
media gateways
Install a new G250,
G250-BRI, G250-DS1,
G250-DCP, G350, or G700
that does not contain an
S8300.
The Installation Wizard
(IW) on site, with a laptop connection
to the media server.
This wizard installs new software on media servers and
performs the initial configuration. It upgrades firmware on
new or existing media gateway processors and media
modules.
You will also use the Electronic Preinstallation Worksheet
(EPW), which you get from your project manager. You may
also use the Name and Number List (for S8300 only)
Custom Template (for S8300 only)
with the wizard for more
and the
comprehensive custom installations.
Note:
Note: For some media server upgrades, The
Upgrade Tool might be the best option.
The Gateway Installation Wizard
(GIW) on site, with a laptop
connection to the G250, G250-BRI, G250-DS1, G250-DCP,
G350, or G700. You will also use the Electronic
Preinstallation Worksheet (EPW), which you get from your
project manager.
This wizard configures the IP addresses for the gateway,
including the gateway processors, the controller list, and the
VoI P engine.
Upgrade multiple,
geographically-distributed
G250/G250-BRI/G250-DS1/
The Software Update Manager
Network Management server connected to the customer’s
WAN/LAN.
from a customer’s Enterprise
G250-DCP/G350/G700
gateways, along with X330
WAN Expansion modules,
data switches, and wireless
switches and endpoints.
40 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
If you need to: Then use:
What wizards are available
Schedule upgrades of
multiple, geographicallydistributed LSPs, ESSs, or
G250/G250-BRI/G250-DS1/
G250-DCP/G350/G700
gateways:
all of which have the same
remote primary controller,
either an S8300, S8400,
S8500, S8700, S8710, or
S8720
The Software Update Manager
from a customer’s Enterprise
Network Management server connected over the customer’s
WAN/LAN. This is the preferred tool for upgrading firmware
and supports large, distributed networks of gateways
connected to multiple Communication Managers. Software
Update Manager can also be used to upgrade and configure
devices at a staging center prior to shipping the gateways to
remote locations. The Software Update Manager cannot
upgrade LSPs or ESSs.
OR
The Upgrade Tool
on the primary controller, connected over
the customer’s WAN/LAN.. This tool upgrades the software
on LSPs, ESSs, and the firmware for the gateway
processors and media modules connected to a single
Communication Manager server. The tool can also upgrade
the primary controller if the tool resides on Communication
Manager R2.1 software or higher.
!
CAUTION:
CAUTION: Ping must be enabled for the Upgrade Tool to
be able to upgrade LSPs or media gateways.
Also, the Upgrade Tool cannot upgrade
G250, G20-BRI, G250-DS1, or G250-DCP
Media Gateways.
Note:
Note: To upgrade an LSP running Communication
Manager R2.x to Communication Manager
R3.1, you must first locally install the
pre-upgrade service pack on each LSP and
copy the software from the Communication
Manager software distribution CD to the LSP.
Then, the Upgrade Tool on the main server
can install the software. To copy the CD
software, use the Manage Software screen,
which is available after the service pack is
installed.
To upgrade the main server running
Communication Manager R2.x, you must
also install the pre-upgrade service pack and
copy the CD software to the server before
running the Upgrade Tool.
Issue 9.1 June 2006 41
Roadmaps and reference information
If you need to: Then use:
Upgrade (download)
firmware to multiple TN
circuit packs.
Configure G250/G250-BRI/
G250-DS1/G250-DCP/G350
Media Gateways that have
already been added to, and
are accessible over, the
WAN/LAN.
Configure the Survivable
Local Server (SLS) on a
G250/G250-BRI/G250-DS1/
G250-DCP Media Gateway.
Configure gateways or data
switches that have already
been installed and initially
configured and are
accessible over the LAN.
The Software Update Manager
from a customer’s Enterprise
Network Management server connected to the customer’s
WAN/LAN. This function is available for S8400, S8500,
S8500B, S8700, S8710, and S8720 Media Servers running
Communication Manager R3.1.
Note:
Note: This option is not available with the
DEFINITY Server CSI.
The Provisioning and Installation Manager
(PIM) from a
customer’s Enterprise Network Management server
connected to the customer’s WAN/LAN. PIM can also be
used to configure devices at a staging center prior to
shipping the gateways to remote locations.
The Provisioning and Installation Manager
(PIM) from a
customer’s Enterprise Network Management server
connected to the customer’s WAN/LAN. PIM can also be
used to configure devices at a staging center prior to
shipping the gateways to remote locations.
The Network Configuration Manager
from a customer’s
Enterprise Network Management server connected to the
customer’s WAN/LAN. The NCM uses configuration files that
have been backed up and stored in a configuration library.
Configure a large VoIP
network with multiple
network regions, including
codec sets and call
admission control via
bandwidth limits (CAC-BL).
The Network Region Wizard
connection to the customer’s WAN/LAN. Use the Electronic
Preinstallation Worksheet for Network Regions (EPW-NR)
with the Network Region Wizard, which allows you to
automatically fill in the administration parameters in the
Network Region Wizard.
, on the main server, using a
Access to the Wizards and Provisioning Tools
The Installation Wizard, Network Region Wizard, and Upgrade Tool are accessed from the
Avaya Integrated Management web interface, which is embedded in Communication Manager.
The Gateway Installation Wizard is downloadable from the support.avaya.com/avayaiw Web
site and runs on a laptop. The Software Update Manager and Network Configuration Manager
are launched from the Network Manager Console, the main control panel for the Enterprise
Network Management offer. The Provisioning and Installation Manager is also launched from
the Network Manager Console, though PIM is separately installed.
42 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
The Installation Wizard
Note:
Note: For the configuration of the Survivable Local Server on the G250 Media Gateway,
PIM is the only tool available. However, generally these tools do not replace all
normal installation or upgrade procedures. And, for Communication Manager
software installations and upgrades, the Maintenance Web Pages embedded in
the server are always an available tool. However, the provisioning tools automate
some or many of the tasks associated with an installation or an upgrade. For
information on additional tasks required for an installation or upgrade, see:
● Quick Start for Hardware Installation: Avaya S8300 Media Server and Avaya G700
Media Gateway, 555-233-150
● Installing and Upgrading the Avaya G700 Media Gateway and S8300 Media Server,
555-234-100
● Quick Start for Hardware Installation: Avaya G350 Media Gateway, 03-300148
● Installing and Upgrading the Avaya G350 Media Gateway, 03-300394
● Quick Start for Hardware Installation: Avaya G250 Media Gateways, 03-300433
● Installing and Upgrading the Avaya G250 Media Gateway, 03-300434
● Provisioning and Installation Manager Configuration, 14-300286
● The appropriate installation documents for data switches available at http://
avaya.com/support under the LAN, Backbone, and Edge Access Switches section
The Installation Wizard
You can use the Avaya Installation Wizard (IW) as a tool to assist you in the installation and
upgrade processes for S8300, S8400, S8500, S8500B, S8700, S8710 and S8720 Media
Servers and G250, G250-BRI, G250-DS1, G250-DCP, G350, and G700 Media Gateways. The
Installation Wizard is designed to get the system up and running in a basic installation as quickly
as possible.
The Avaya Installation Wizard ships with the media server software and is accessable on the
home page of the Integrated Management web interface. The most recent version of Avaya
Installation Wizard, as well as its documentation, can be accessed online at http://
support.avaya.com/avayaiw.
Issue 9.1 June 2006 43
Roadmaps and reference information
What the Wizard Can and Cannot Do
You can use the Avaya Installation Wizard to do the following:
Note:
Note: To install or upgrade software on a media server, the IW must be running on that
media server. To install or upgrade firmware o n a G700, G350, G250, G250- BRI,
G250-DS1, or G250-DCP Media Gateway , IW must be running on the S8300 that
resides in the media gateway; or, for a G700 stack, IW must be running on an
S8300 that resides in a G700 in the stack.
Note:
Note: Y ou cannot use the IW on pre-3.0 release of Communication Manager to upgrade
a media server to Communication Manager R3.1.
● Install a new S8400, S8500B, S8710, or S8720 Media Server, with the S8500B configured
as a primary controller, Enterprise Survivable Server (ESS), or Local Survivable Processor
(LSP), and the S8710/8720 Media Server configured either as a primary controller or ESS.
● Install an S8300/G700 stack, an S8300/G350, or an S8300/G250/G250-BRI/G250-DS1/
G250-DCP, with S8300 configured as a primary controller or Local Survivable Processor
(LSP).
● You can also install IA770 INTUITY AUDIX Messaging when the S8300 or S8400 is a
primary controller (only if you run the IA770 installation concurrently with the
Communication Manager installation).
!
CAUTION:
CAUTION: If you install or upgrade Communication Manager on the media server and do not
concurrently install or upgrade IA770 INTUITY AUDIX Messaging software, you
must reinstall Communication Manager, along with IA770 software, if you want to
install or upgrade IA770 software later.
● Install service packs to Communication Manager software.
● Upgrade Communication Manager R3.0 or R3.1 software on an S8300, S8400, S8500,
S8500B, S8700, S8710, or S8720 Media Server to a later release. You can also upgrade
IA770 INTUITY AUDIX Messaging on an S8300 or S8400 primary controller (only if you
run the IA770 upgrade concurrently with the Communication Manager upgrade).
Note:
Note: You cannot use IW to upgrade Communication Manager from a pre-R3.0 version
of Communication Manager.
44 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
The Installation Wizard
!
CAUTION:
CAUTION: Be sure that messaging is enabled before you run the IA770 software upgrade
with the Installation Wizard. You can check this with the Maintenance Web
Interface by selecting Messaging Software under Miscellaneous. Messaging is
enabled if you see the Disable button and "Internal Messaging is enabled" at the
end of the note on the screen. The IA770 upgrade will fail if you disable IA770
prior to running the IW for the upgrade.
● Upgrade firmware on G250, G250-BRI, G250-DS1, G250-DCP, G350, and G700 Media
Gateways and their media modules.
● Configure alarming strategy.
● Configure the USB modem on the G250, G250-BRI, G250-DS1, G250-DCP, and G350
Media Gateways, including enabling Access Security Gateway (ASG) or CHAP
authentication.
● Set Product ID and install unicode files.
● For the S8300 only, configure telephony and trunking parameters and trunk diagnostics.
You cannot use the Avaya Installation Wizard to do the following:
● Install a G700 Media Gateway that is not in a stack containing an S8300 Media Server,
acting either as a primary controller or as LSP.
● Install a G350, G250, G250-BRI, G250-DS1, or G250-DCP Media Gateway that does not
contain an S8300 Media Server, acting either as a primary controller or as an LSP.
● Install or upgrade an LSP or a G250, G250-BRI, G250-DS1, G250-DCP, G350, or G700
Media Gateway from a remote primary controller.
● Install a P330 Expansion Module in a G700 or an X330WAN Module
In addition, there are some installation tasks that you must still perform manually following
instructions in Installing and Upgrading the Avaya G700 Media and S8300 Media Server,
555-234-100, Installing and Upgrading the Avaya G350 Media Gateway, 03-300394, or
Installing and Upgrading the Avaya G250 Media Gateway, 03-300434. These are tasks such as
completing the RFA process for acquiring license and authentication files.
Electronic Pre-installation Worksheets and Templates
To speed the installation process, use the following electronic worksheets (as Microsoft Excel
files) with the Installation Wizard:
● Electronic Preinstallation Worksheet (EPW)
● Name and Number List (for S8300 only)
● Custom Template (for S8300 only)
Issue 9.1 June 2006 45
Roadmaps and reference information
These worksheets provide a way of collecting critical information before going on site. If these
worksheets are populated and downloaded onto your laptop, then the dat a in these worksheets
can be imported directly into the wizard at the appropriate time.
EPW, Name and Number List and Custom Template spreadsheets can be downloaded from
http://support.avaya.com/avayaiw
. Information on how to use these files is contained within the
files themselves.
Electronic Preinstallation Worksheet (EPW)
For greatest efficiency, obtain the Electronic Preinstallation Worksheet (EPW), which is filled in
by the customer and the Avaya project manager. This worksheet is an Excel spreadsheet from
which the Avaya Installation Wizard imports IP add ress-related data to configure and install the
S8300/S8400/S8500B/S8710/S8720 Media Servers, G250/G250-BRI/G250-DS1/ G250-DCP/
G350/G700 Media Gateways, P330 St ack Processor, and VoIP Engines. The EPW also can be
used to supply basic translations for the S8300/G700, S8300/G350, and S8300/G250/
G250-BRI/G250-DS1/G250-DCP configurations.
Once the EPW has been imported, all the values from the EPW appear as defaults in the
wizard.
Name and Number List (for S8300 only)
The Name and Number List, like the EPW, is an Excel spreadsheet. The Name and Number
List contains administration data for multiple users. The IW pulls this data to automatically
administer users on the new system. This administration includes users’ names, unicode
names (for native names in Chinese, Japanese, and other non-ASCII character languages),
extensions, telephone types, classes of service, languages, locations, and voice mail capability.
The Name and Number List also includes hunt group port configuration for new IA770 INTUITY
AUDIX systems.
!
CAUTION:
CAUTION: For the IW to install an IA770 INTUITY AUDIX Messaging system, you must
complete the subscriber data on the Name and Number List and then use the
Name and Number List with the IW.
As each user’s name and accompanying data is imported, the wizard will administer the station
using the provided information along with default values for other station fields. After the import
has completed, each station will be ready to be plugged into the wall jack and activated. Analog
and digital phones will be ready for a TTI registration sequence. IP phones will be ready for an
IP registration sequence.
The default values used by the wizard can be viewed at http://support.avaya.com/avayaiw
under the “View Default Parameters” link. If the wizard defaults do not meet the customer’s
needs, you can use a custom template.
46 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Custom Template (for S8300 only)
The Custom Template is a third Excel spreadsheet that allows automatic administration of key
custom Communication Manager translations. These are:
● Classes of Service
● Feature Access Codes
● Trunk Access Codes
● Telephone button assignments
● TTI codes
● Voice mail hunt group number and coverage path
● You can use a custom template in the following countries:
- United States and Canada
-France
- Japan
- United Kingdom
The Installation Wizard
-Russia
- Germany
-Brazil
-Mexico
-Italy
-Spain
If multiple installations can use similar default translations, you can use a single Custom
Template for all installations.
Issue 9.1 June 2006 47
Roadmaps and reference information
The Gateway Installation Wizard
Use the Avaya Gateway Installation Wizard to install or upgrade the following:
● A new G250, G250-BRI, G250-DS1, G250-DCP, G350 or G700 Media Gateway that is
controlled by a remote media server but does not have an S8300.
The Gateway Installation Wizard allows you to configure the gateway IP addresses without
having to enter CLI commands. It also allows you to install firmware that has been made
available on either a TFTP or an FTP server.
Note:
Note: You cannot use the Gateway Installation Wizard to configure an X330 Expansion
module.
As with the Avaya Installation Wizard, obtain and use the Electronic Preinstallation Worksheet
(EPW) for greatest efficiency. From the worksheet, the GIW imports IP address-related data to
configure and install the G250/G250-BRI/G250-DS1/G250-DCP/G350/G700 Media Gateways,
P330 Stack Processor, and VoIP Engines.
Once the EPW has been imported, all the values from the EPW appear as defaults in the
wizard.
For more information, see Job Aid: Avaya Gateway Installation Wizard.
The Software Update Manager
The Avaya Software Update Manager allows you to automatically upgrade software and
firmware on a number of devices used in the customer’s network, including:
● The G700, G350, G250, G250-BRI, G250-DS1, and G250-DCP Media Gateways,
including their media modules
● Self-downloadable TN circuit packs with the required minimum firmware version for
centralized firmware download:
- TN799DP CLAN circuit pack, firmware version 17 or higher
- TN2602AP IP Media Resource 320, firmware version 20 or higher
- TN2501AP VAL circuit pack, firmware version 10 or higher
- TN2312BP IPSI circuit pack, any firmware version
- TN8412 SIPI circuit pack, any firmware version
48 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
The Software Update Manager
● Non-self-downloadable TN circuit packs:
- TN464GP/HP DS1 circuit pack
- TN2464BP/CP DS1 circuit pack
- TN2313AP DS1 circuit pack
- TN2302AP IP Media Processor circuit pack
- TN771DP Maintenance Test circuit pack
- TN2214CP DCP circuit pack
- TN2224CP DCP circuit pack
- TN793CP Analog circuit pack
- TN8400AP processor circuit pack
● The C360 and C460 converged switches
● The P882 and P580 Multiservice switches, P130 Workgroup switches, and P330 switches
The software you can upgrade includes the following software types:
● Image
● Boot Loader
● Web Management
To use the Software Update Manager, the customer should have Integrated Management
Enterprise Network Management, which is an entitlement for any new Communication Manager
customers who purchase non-introductory offers of Communication Manager.
Avaya Software Update Manager is launched from the Network Manager Console, the main
control panel for Enterprise Network Management. Software Update Manager can be operated
manually , where the operator specifies the firmware images to be downloaded by consulting the
Avaya Support Web site for the latest available version. Software Update Manager can also
retrieve image files automatically from the Avaya Support Web site. To operate the upgrade
automatically, the PC hosting Software Update Manager must have external Internet access.
The Software Update Manager is the preferred tool for downloading firmware to multiple TN
circuit packs that reside in CMC1, SCC1, MCC1, G600, and G650 Media Gateways connected
to S8400, S8500, S8500B, and S8700-series Media Servers. The Software Update Manager
uses Secure Copy (SCP) to automatically download files from a centralized SCP-enabled
server to any number of TN circuit packs simultaneously.
Note:
Note: The DEFINITY Server CSI does not support the centralized download of firmware
by Software Update Manager. Software Update Manager supports only servers
running Communication Manager R3.1 software or higher.
Issue 9.1 June 2006 49
Roadmaps and reference information
The Software Update Manager is preferable to the Upgrade Tool for simultaneously upgrading
firmware on multiple G700, G350, G250, G250-BRI, G250-DS1, and G250-DCP Media
Gateways. The Software Update Manager, which can be run manually or scheduled to run, can
also perform, on networks with single or multiple Communication Manager servers, firmware
upgrades on data devices and perform both of the following two key functions:
● Automatically locate and download the most up-to-date firmware from the Avaya support
Web site.
● Automatically upgrade firmware on the G700, G350, G250, G250-BRI, G250-DS1, and
G250-DCP Media Gateways in the network.
Note:
Note: The Software Update Manager cannot upgrade the S8300 Media Server or
LSPs. However, in a network with LSPs and G250, G250-BRI, G250-DS1,
G250-DCP, G350, and G700 Media Gateways, you may find it most efficient to
use the Upgrade Tool to upgrade LSPs only, and then use the Software Update
Manager to upgrade the gateways, their media modules, as well as other Avaya
devices, such as the wireless gateways, converged switches, etc.
For more information, see Avaya Software Update Manager User Guide.
The Upgrade Tool
The Upgrade Tool allows you to schedule automatic upgrades of Enterprise Survivable
Processors (ESSs), Local Survivable Processors (LSPs), and G350 and G700 Media Gateways
from the primary controller. The primary controller can be an S8300, S8400, S8500, S8500B,
S8700, S8710, or an S8720 Media Server. An ESS can be an S8500, S8500B, S8700, S8710,
or S8720 Media Server. An LSP can be an S8300, S8500, or S8500B Media Server. The
Upgrade Tool also allows you to upgrade the primary controller itself.
Note:
Note: You cannot use the Upgrade Tool to upgrade a G250, G250-BRI, G250-DS1, or
G250-DCP Media Gateway.
Note:
Note: The Upgrade Tool running either on the earlier Release 2.1, R2.2, or R3.0 of
Communication Manager software is used to upgrade the primary controller or
LSPs to Communication Manager R3.1. However, a pre-upgrade service pack
must be installed on the pre-3.0 releases first before you can use the Upgrade
Tool.
The Upgrade Tool on Communication Manager R3.1 software is used to upgrade
the primary controller or LSPs to a release higher than R3.1.
50 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
The Upgrade Tool
!
CAUTION:
CAUTION: Ping must be enabled for the Upgrade Tool to be able to upgrade LSPs or media
gateways.
You can schedule upgrades for:
● Any or all LSPs registered with the primary controller
● Any or all G350s and G700s currently or previously registered with the primary controller,
including any media modules installed in the G350s and G700s.
Note:
Note: The Software Update Manager is the preferred tool for firmware upgrades
because it can automatically filter the necessary firmware required from the
Avaya support Web site and can upgrade devices in a network with multiple
Communication Manager servers.
With the upgrade tool, you do not have to physically be at the LSP and gateway locations in
order to perform the upgrades. Additionally, you do not have to run the upgrades one by one.
You simply enter the needed information into the upgrade tool for the LSPs and G350s and
G700s that you want to upgrade. Then, at the scheduled time, the Upgrade Tool automatically
upgrades the software and firmware on all the specified LSPs and gateways.
Note:
Note: Y ou must st ill complete the normal prerequisite tasks such as completin g the RF A
process for license files, installing a pre-upgrade service pack, uploading the
most recent Communication Manager software (for an LSP or primary controller)
to the server, or uploading the most recent firmware (for a media gateway) to an
FTP (G350 only) or TFTP server.
You cannot use the Upgrade Tool to do the following:
● Install or upgrade a G250, G250-BRI, G250-DS1, or G250-DCP Media Gateway.
● Install a new LSP or G350 or G700 Media Gateway. For each new installation, you must
be on site and use the Avaya Installation Wizard (for an LSP), the Avaya Gateway
Installation Wizard (for a media gateway), or perform a manual installation.
● Upgrade LSPs to a release of Avaya Communication Manager after the primary controller
has already been upgraded to that release of Communication Manager. An LSP must
always have a release of Communication Manager that is equal to or higher than the
Upgrade Tool. Thus, the Upgrade Tool running on a Communication Manager R2.0, 2.1,
R2.2, or 3.0 media server is used for LSP upgrades to Communication Manager 3.1.
● Upgrade an active LSP (one that has taken control of calls because of a problem with the
primary controller).
● Upgrade an LSP or ESS by running the Upgrade Tool on the LSP or ESS itself.
● Upgrade P330 Expansion modules.
● Upgrade G600, G650, CMC1, SCC1, or MCC1 Media Gateways.
Issue 9.1 June 2006 51
Roadmaps and reference information
The LSP/Gateway Upgrade Tool ships with the server software and is available on the home
page of the media server’s Maintenance Web Interface. For more information, see the Job Aid:
Upgrade Tool and Worksheets.
The Provisioning and Installation Manager
The Provisioning and Installation Manager (PIM) allows you to remotely manage and configure
the following media gateways:
● G250, G250-BRI, G250-DS1, and G250-DCP Media Gateways, for general configuration
and also configuration of Standard Local Survivability (SLS) when an S8300 LSP is not
present
● G350 Media Gateway
You can also use PIM to configure media gateways at a staging center prior to shipping the
gateways to remote locations. This use of PIM enables lower cost configurations with reduced
errors, especially when the PIM templates are used to configure multiple devices
simultaneously.
Note:
Note: Initially install the media gateway with the GIW so that the media gateway is
added to the LAN/WAN. You can then complete the configuration of the media
gateway with PIM.
You can manage and configure media gateways individually, as groups, or all together. With
PIM, you can save large amounts of configuration time. PIM allows you to do the following:
● Create device templates that media gateways can share
Once you have created and validated a device template, you can apply it to multiple devices
simultaneously. Device templates include hardware data for media modules, including slot
locations, Ethernet port parameters, and other media module parameters for LAN/WAN
media modules.
● Create monitoring templates that the media gateways can share
Once you have created and validated a monitoring template, you can apply it to multiple
devices simultaneously. Monitoring templates include definitions for Quality of Service
(QOS) and Real-Time Transport Protocol (RTP) data in the Management Information Base
(MIB) and definitions of Converged Network An alyzer (CNA) test p lugs fo r media ga teways.
● Create general and DHCP configuration templates that the media gateways can share
Once you have created and validated a configuration template, you can apply it to multiple
devices simultaneously. Templates include configuration data for items such as DHCP
servers, SNMP, RADIUS servers, media gateway controller lists, and routing.
52 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
The Provisioning and Installation Manager
● Create a profile for each media gateway in order to config ure unique a spects of a gateway.
A profile includes configuration data such as IP address, static routes, and modem
configuration, plus an ARS table for use in SLS mode. A profile can be configured from
scratch, or it can incorporate the copy of a profile from another device profile or from an
Electronic Preinstallation Worksheet (EPW).
● Create groups that share similar locations, network regions, or other characteristics, such
that they can be scheduled for configuration or reconfiguration at the same time.
Configuration templates may be distributed to groups, thereby handling a large number of
configuration changes as a single task.
● Create schedules that automatically, and on a recurring basis, synchronize the subset of
Communication Manager translations that the G250/G250-BRI/G250-DS1/G250-DCP
Media Gateways store for use in SLS mode. A schedule can synchronize translations up
to eight times a day.
PIM is installed on an Enterprise Windows Server that has a 3.1 version of the Integrated
Management Enterprise Network Management offer. PIM is accessed using a web browser.
Device access for PIM configuration is over a LAN/WAN using SNMPv1 or SNMPv3 and SSH.
High-level steps for configuring media gateways using PIM
At a high level, the process for configuring media gateways with PIM might consist of the
following steps:
1. Network experts create configuration templates at the staging location.
Each template contains a set of information to be applied to a group of gateways
2. Network experts or the administrator creates device profiles at the staging location.using
the PIM device profile wizard, an EPW, or imported files
A device profile applies to an individual media gateway.
3. The administrator creates a “job” and schedules it to run.
The job merges the configuration information and downloads it to each media gateway. The
administrator can later change the configuration of multiple media gateways simulta neously
using a single change to a shared configuration template.
Issue 9.1 June 2006 53
Roadmaps and reference information
The Network Configuration Manager
The Avaya Network Configuration Manager allows you to remotely configure media gateways,
wireless gateways, and data switches, including:
● The G700, G350, G250, G250-BRI, G250-DS1, and G250-DCP Media Gateways,
including their media modules
● The C360 and C460 converged switches
● The P882 and P580 Multiservice switches, P130 Workgroup switches, and P330 switches
To use the Network Configuration Manager, the customer should have Enterprise Network
Management, an entitlement for almost all Communication Manager R3.1 customers (excluding
very small Communication Manager installations, where multiple branch offices are not in use
and would have no need for the tool).
With the Network Configuration Manager, you manage configuration files to configure and
maintain the configuration of devices in your V oIP network. The Network Configuration Manager
lets you perform the following tasks related to configuration files:
● Copy and edit configuration files for media gateways and network infrastructure switches
● Download a single configuration file to one or multiple devices
● Simultaneously download multiple configuration files to multiple devices
● Compare the content of configuration files for different devices
● Back up and restore configuration files, including scheduled backups
You can choose secure copy protocol (SCP), file transfer protocol (FTP), or trivial file transfer
protocol (TFTP) to transfer protocols for downloading, restoring, and backing up configuration
files, depending on the devices you are configuring and the capabilities of the customer’s PC
and LAN. In addition, Network Configuration Manager checks configuration files for device
applicability and will not install a configuration file to a device for which the configuration does
not apply.
For more information, see Avaya Network Configuration Manager User Guide.
54 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
The Network Region Wizard
The Avaya Network Region Wizard guides you through the steps to configure network regions
in your VoIP network and assign the media gateways in your network to those regions. The
configuration includes defining:
● Codec sets
● Intra-region transmission parameters
● Inter-region parameters, including call admission control via bandwidth settings.
These parameters include settings to support:
- Fax, Teletypewriter device (TTY), and modem calls using pass-through mode or
proprietary relay mode
- T.38 fax calls
- 64kbps clear channel for BRI secure telephones and data appliances, including video
Note:
Note: You cannot use the Network Region Wizard to define and assign network regions
to data devices such as the P330 or C360 switches.
The Network Region Wizard
The following features of the Network Region Wizard can make network region configuration
much easier and faster than configuration using manual planning and the Communication
Manager SAT command line interface.
● Default values that are commonly used for network regions. Any of these values can be
modified within the NRW, as necessary. For most networks, the defaults are suitable.
● The Electronic Preinstallation Worksheet — Network Region Wizard (EPW-NRW), a
separate Excel spreadsheet which allows network planners or design specialists to
complete the configuration ahead of time. You can then simply run the Network Region
Wizard, which can automatically load the parameters from the EPW-NRW into
Communication Manager.
● A grid tool that allows you to create inter-region and intra-region connections by simply
clicking on regions listed on the grid. After you select a source region and then click on any
other desired region listed on the grid, the Network Region Wizard au tomatically creates a
connection between the regions using appropriate codec sets and CAC bandwidth limits.
● Automatic creation of indirect connections between regions for which you did not specify
direct connections. The Network Region Wizard also creates a table of indirectly
connected regions so you can quickly see opportunities for better routing.
The Network Region Wizard allows you to configure up to 250 network regions on an S8400,
S8500, S8500B, S8700, S8710, or S8720 Media Server, and up to 50 network regions on an
S8300 Media Server. It is available if the customer has the Standard Management Solutions
package of the Integrated Management suite.
For more information, see Network Region Job Aid.
Issue 9.1 June 2006 55
Roadmaps and reference information
About connection and login methods
This section describes the various ways of connecting to, and logging into, the Avaya™ S8300
Media Server and the Avaya™ G700 Media Gateway. Use this chapter as a reference for the
other chapters in this book.
The procedures in this book assume that you are connecting to the S8300 and/or the G700 with
an Avaya Services laptop. However, the methods apply for any type of PC.
This chapter is organized as follows:
● What physical access methods are available
● Laptop configuration for direct connection to the services port
● About connection methods
● About Log in Methods
● About navigation for G700 CLI commands
What physical access methods are available
Figure 1 reviews physical access methods for the S8300 and G700. Check for the locations of
the following ports:
● If the S8300 is present in the G700,
- Services port in the center of the S8300
- USB ports on the right side of the S8300
● If the S8300 is not present in the G700,
- Ethernet ports (EXT 1/ EXT 2) in the bottom center of the G700
You will need to connect the G700 to the customer’s LAN using one of these ports for
loading the latest software.
- Console port at the lower right of the G700
56 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
Figure 1: Summary of S8300 and G700 Access Methods and Tasks
Initial Configuration and
Maintenance S8300
Onsite Tasks:
1. Configure media server
2. Install license and authentication
files, and upgrade software
3. Verification testing
4. Run diagnostics
5. Upgrade software and configuration
Tools:
1. Avaya Installation Wizard
2. Web Interface
3. Command Line Interface
4. System Access Terminal (SAT)
System Admin Computer or
Technician Laptop
Administration via Corporate LAN
Tasks:
1. Backup and restore data
2. Upgrade and configuration
3. Administer network
4. Admin Telephony features
Tools:
1.
Avaya Installation Wizard
2. Web Interface
3. Native Configuration Manager
4. System Access Terminal (SAT)
cydcacc2 KLC 042404
Technician
laptop
Crossover
cable
Services port
V1
USB ports
System admin
computer
USB
CD-ROM drive
USB cables
Ethernet ports
Straight
cable
Remote Access of S8300
and G700
1. Diagnosis of media server
2. Alarm notification
USB
modem
Console port
Crossover
cable
LAN
Serial cable
Initial Configuration and
Maintenance G700 Media
Gateway (when no S8300)
Onsite Tasks:
1. Configure master and stack
2. Configure MGP, MM and ports
3. Update configuration
4. Run diagnostics
Tools:
1. Gateway Installation Wizard
2. Command Line Interface
To analog
trunk
Technician
laptop
Laptop configuration for direct connection to the services port
There is a special configuration that you need to use for a direct connection to the Me dia Server
Services port.
Note:
Note: Avaya Service technicians can use the NetSwitcher program to configure
alternate network profiles so they can easily connect to a number of different
systems. NetSwitcher configures a profile for each type of system for easy fu ture
access without requiring you to reset TCP/IP properties or browser settings
manually. NetSwitcher is available from an Avaya Services CTSA.
Issue 9.1 June 2006 57
Roadmaps and reference information
What network settings are required on the laptop
A laptop connected directly to the Services Ethernet interface on the S8300, S8400, S8500, or
S8700/S8710/S8720 Media Server requires a specific configuration as described in this section.
On any operating system, the network settings need to reflect the following:
● TCP/IP properties. Set the laptop's TCP/IP properties as follows:
- IP address: 192.11.13.5
- Subnet mask: 255.255.255.252
● Browser settings. Configure the browser for a direct connection to the Internet. Do not use
proxies.
● Server address. Access the S8300 media server using the URL http://192.11.13.6
The names of the dialog boxes and buttons vary on different operating systems and browser
releases. Use your computer's help system if needed to locate the correct place to enter this
information.
Configuring the laptop for a direct connection
Set the TCP/IP properties on Windows systems. TCP/IP administration varies among Windows
systems.
Note:
Note: Make a record of any IP addresses, DNS servers, or WINS entries that you
change when you configure your services computer. Unless you use the
NetSwitcher program or an equivalent, you will need to restore these entries to
connect to other networks.
To check your version of windows
1. Log in to your laptop, and double-click the My Computer icon on your desktop.
The My Computer window opens.
2. Click Help on the My Computer window’s toolbar.
The Help menu opens and displays the version of Windows installed on your laptop.
3. Follow one of the two procedures below, depending on your operating system.
To change TCP/IP properties and network settings (Windows 2000 and XP)
1. Right-click My Network Places on your desktop or under the Start menu in XP.
2. Select Properties to display the Network and Dial-up Connections window.
Windows should have automatically detected the Ethernet card in your system and created
a LAN connection for you. More than one connection may appear.
3. Right-click the correct Local Area Connection from the list in the window.
58 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
4. Select Properties to display the Local Area Connection Properties dialog box.
5. Select Internet Protocol (TCP/IP)
6. Click the Properties button.
The Internet Protocol (TCP/IP) Properties screen appears.
7. On the General tab, select the radio button Use the following IP address. Enter the
following:
- IP address: 192.11.13.5
- Subnet mask: 255.255.255.252
Note:
Note: Record any IP addresses, DNS settings, or WINS entries that you change. You
may need to restore them later to connect to another network.
8. Disable DNS service as follows:
a. Click the radio button labeled Use the following DNS server addresses. The entries for
Preferred DNS server and Alternate DNS server should both be blank.
b. Click the Advanced button at the bottom of the screen.
The Advanced TCP/IP Settings screen appears.
c. Click the DNS tab. Verify that no DNS server is administered.
The address field should be blank.
9. Disable WINS Resolution as follows:
a. Click the WINS tab. Make sure WINS is not administered.
The address field should be blank.
b. Click OK.
If warned about an empty primary WINS address, click Yes to continue.
10. Click OK twice to accept the address information and close the TCP/IP and Local Area
Connection Properties dialog boxes.
11. Reboot the system if directed to do so.
After you have made these changes to your computer’s network configuration information,
the Network and Dial-up Connections window shows the status of the Local Area
Connection:
- Enabled appears when the laptop's Ethernet cable is connected to the server.
- Disabled or unplugged appears if the NIC is not connected to anything.
Issue 9.1 June 2006 59
Roadmaps and reference information
To change TCP/IP properties (Windows 95, 98, NT 4.0, and Millennium Edition
[ME])
1. Access your computer's network information.
On your desktop:
- Windows 95, 98, and NT: Right-click Network Neighborhood.
- Windows ME: Right-click My Network Places.
2. Select Properties to display the Network dialog box.
3. Locate the TCP/IP properties as follows:
- Windows 95, 98, and ME: On the Configuration tab, scroll through the inst alled network
components list to the TCP/IP part of the devices list. Select the TCP/IP device that
corresponds to your Ethernet card.
- Windows NT: On the Protocols tab, select TCP/IP in the installed network components
list.
4. Select the Properties button.
5. In the TCP/IP Properties box, click the IP Address tab.
6. Click the radio button to Specify an IP address.
Enter the following:
- IP address: 192.11.13.5
- Subnet mask: 255.255.255.252
Note:
Note: Record any IP addresses, DNS settings, or WINS entries that you change. You
may need to restore them later to connect to another network.
7. Disable DNS service as follows:
- Windows 95, 98, and Me: Click the DNS Configuration tab. Verify that the Disable DNS
radio button is selected.
- Windows NT: Click the DNS tab.
a. If any IP addresses appear under DNS Service Search Order , make a note of them in
case you need to restore them later.
b. Select each IP address in turn and click the Remove button.
8. Disable WINS Resolution as follows:
- Windows 95, 98, and Me: Click the WINS Configuration tab. Verify that the Disable
WINS Resolution radio button is selected.
- Windows NT: Click the WINS Address tab.
a. If any IP addresses appear for the Primary and Secondary WINS servers, make a
note of them in case you need to restore them later.
60 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
b. Clear each server entry.
c. Clear the checkbox for Enable DNS for WINS Resolution.
9. Click OK twice to accept the address information and close the Network dialog box.
10. Reboot the system if directed to do so.
Disabling or bypassing proxy servers in Web browser
If you are connecting a laptop directly to the Services Ethernet interface on the S8300 faceplate,
you must either disable or bypass proxy servers as described below.
Note:
Note: The Microsoft Internet Explorer (IE) browser is recommended. If you use IE, it
must be version 5.5 or higher. You can use Netscape, but some features of the
web interface may not work properly. If you use Netscape, it must be version 6.2
or higher.
To check or change proxy settings
1. Open your Internet browser.
2. Verify that you have a direct connection with no proxies, using one of the following options:
- For Internet Explorer:
a. Select Tools > Internet Options.
b. Click the Connections tab.
c. Click the LAN Settings button.
d. If Use a proxy server for your LAN is not selected, no change is necessary; click
Cancel to exit.
e. If Use a proxy server for your LAN is selected, you can:
- Deselect it and click OK to exit
or,
- Leave it selected and configure your browser to bypass the proxy server whenever
you are connected to the S8300 services port:
i. Click Advanced
ii. Type 192.11.13.6 in the Exceptions box. If t here are other entrie s in this box, add
to the list of entries and separate entries with a “;”.
-iii. Click OK to exit.
Issue 9.1 June 2006 61
Roadmaps and reference information
- For Netscape:
a. Select Edit > Preferences.
b. Under Category, click Advanced.
c. Click Proxies.
d. If Direct connection to the Internet is selected, no change is necessary; click
Cancel to exit.
e. If Direct connection to the Internet is not selected, you can:
- select it and click OK to exit
or,
- Leave it unselected and configure your browser to bypass the proxy server
whenever you are connected to the S8300 services port:
i. Select Manual Proxy Configuration and click View
ii. Type 192.11.13.6 in the Exceptions box (or in the No Proxy for: box in later
versions of Netscape). If there are other entries in this box, add to the list of entries
and separate entries with a ";".
iii. Click OK to exit.
62 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection methods
Connecting a laptop to services port of S8300
To connect your laptop directly to the S8300 media server
1. Make sure your laptop meets the hardware and software requirements.
2. Plug an Ethernet crossover cable (MDI to MDI-X) into the 10/100 BaseT Ethernet network
interface card (NIC) on your laptop.
- Crossover cables of various lengths are commercially available.
About connection and login methods
- See Table 2
(as shown) is required.
for pinout connections if needed. Crossover of the transmit and receive pairs
Table 2: Crossover cable pinout chart
Pin to S8300
Services Port
88
77
62
55
44
31
26
13
Connects to Pin to Laptop
Ethernet card
3. Connect the other end of the crossover cable to the Services port on the front of the S8300.
4. If your laptop is configured with the correct network settings, you can now open your
Internet browser or start a Telnet session and log in. When accessing the server from a
directly connected laptop, always type the following IP address in the browser's Address or
Location field to access the server: 192.11.13.6
Connecting a laptop to the G700 serial port
To configure a G700 that does not have an S8300, you may need to set up a direct connection
from your laptop’s serial port to the G700 Console (serial) port.
Issue 9.1 June 2006 63
Roadmaps and reference information
To connect a laptop directly to the serial port on the G700 media gateway
1. For a stacked configuration, locate the device that contains the master controller for the
stack.
Check the LED panel on the upper left of each G700 or C360 device in the st ack as follo ws:
- G700 Media Gateway: a lit MSTR LED indicates that this unit is the stack master.
- A non-G700, C360 device: a lit SYS LED indicates that this unit is the stack master.
2. Connect the RS-232 serial cable and DB-9 adapter cable provided with the G700 between
your laptop and the G700.
a. Attach one end of the RS-232 cable to the RJ-45 jack on the front of the G700 that is the
stack master. The serial port is on the lower right side of the chassis, labeled Console.
b. Plug the other end of the RS-232 cable into the RJ-45 jack on the DB-9 adapter cable.
c. Connect the other end of the DB-9 adapter cable to the 9-pin serial port on your laptop.
3. Use a serial-connection program such as HyperTerminal to access the P330 Stack
Processor.
Connecting a laptop to the customer LAN
To connect to the customer’s LAN, either on site or remotely over the Internet, your PC must be
assigned an IP address on the LAN. The IP address can be a static address on the customer’s
LAN that you enter in the TCP/IP properties or it can be assigned dynamically with DHCP. Ask
the customer how they want you to make the connection.
Connecting an external modem to the S8300 media server
Each S8300 Media Server requires a Universal Serial Bus (USB) modem for maintenance
access and to call out an alarm. The external modem may be connected to the S8300 media
server through a universal serial bus (USB) connection, providing dial-up access. The modem
type is not optional and must be the specific modem that is shipped with the S8300. Other
requirements include:
● The modem requires its own external analog line.
● The remote connection should support a data speed of at least 33.6 Kbps.
● The remote PC must be administered for PPP connections in order to connect through a
modem.
A dial-up connection is typically used only for services support of the server, not for routine
administration. If the Server is administered to report OSS alarms, it uses the same line for
alarm notification. The server cannot report any new alarms while this line is in use.
64 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
To set up a dial-up connection
1. Connect one end of the modem’s USB cable to an available USB port on the S8300 Media
Server’s faceplate. Either USB1 or USB2 can be used.
2. Connect the other end of the cable to the external modem.
3. Connect the modem to an external analog line.
Note:
Note: The modem that is shipped with the S8300 obtains its power from the USB
interface. There is no power connection.
4. Verify operation as instructed by the modem’s documentation.
5. To enable the modem, access the S8300 Media Server’s Maintenance Web Pages (see
Logging in to the S8300 Web Interface from your Laptop
Disable Modem on the main menu
The system displays the Enable/Disable Modem window.
6. Click the radio button for one of the following:
- Enable modem for one incoming call — use this option if you want to provide one-time
access to the Media Server over the modem.
on page 72), and click Enable/
- Enable modem for unlimited incoming calls — use this option if you want to provide
regular dial-up access to the Media Server for Services personnel or some other reason.
The modem is now ready to receive calls.
Setting up Windows for modem connection to the media server (Windows 2000 or XP)
Note:
Note: The remote dial-up PC must be configured for PPP access.
To set up windows for modem connection to the media server (Windows 2000 or
XP):
1. Right-click My Network Places and click Properties.
2. Click Make New Connection and follow the Network Connection Wizard:
3. Select Dial-up to private network on the Network Connection Type screen.
4. In the Phone number field, enter the appropriate telephone number inserting sp ecia l d igits
such as 9 and 1 or *70, if necessary.
5. On the Connection Availability screen, click For all users or Only for myself, as
appropriate.
Issue 9.1 June 2006 65
Roadmaps and reference information
6. On the Completing the Network Connection Wizard screen, type the name you want to
use for this connection. This name will appear in the Network and Dial-up Connections
list.
7. Check the Add a shortcut to my desktop, if desired, and click Finish.
8. If a Connect screen appears, click Cancel.
Configuring the Remote PC for PPP Modem Connection (Windows 2000 or XP, Terminal Emulator, or ASA)
To configure the remote PC for PPP modem connection (Windows 2000 or XP,
Terminal Emulator, or ASA):
1. On your PC’s desktop, right-click My Network Places and click Properties.
The system deploys the Network and Dial-up Connections window.
2. Double click the connection name you made in the previous task, Setting up Windows for
modem connection to the media server (Windows 2000 or XP).
Note:
Note: Depending on your system, the Connect screen may appear, from which you
must select Properties.
3. Click the Security tab.
4. Select the Advanced (custom settings) radio button.
5. Check the Show terminal window checkbox.
6. Click the Networking tab.
7. In the Components box, verify that Internet Protocol (TCP/IP) and Client for Microsoft
Networks are both checked.
8. Select Internet Protocol (TCP/IP) and click Properties.
9. Click the Advanced button.
10. Uncheck (clear) the Use default gateway on remote network box.
11. Click OK three times to exit and save the changes.
66 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
Using Windows for PPP Modem Connection (Windows 2000 or XP)
Note:
Note: To access the system, you may need RAS access and ASG Mobile access.
To use Windows for PPP modem connection (Windows 2000 or XP):
1. Return to the Network and Dial-up Connections window and right-click the connection
you just created.
2. Select Connect.
3. Leave the User Name, Password, and Domain fields blank. If the Dial field is blank, enter
the appropriate telephone number.
4. Click the Dial button. When the media server’s modem answers, the system displays the
After Dial Terminal window.
5. Log on to the LAN.
a. Enter your remote access login name and password.
b. When the Start PPP Now! message appears, click Done.
The system displays a small double-computer icon in the lower right portion of your
screen.
6. Double click the double-computer icon.
7. The system displays the connection’s Dialup Status box.
8. Click on the Details tab.
9. Note the Server IP address.
10. Open a telnet session to the S8300:
Type telnet <ip-address>, where <ip-address> is the Server IP address, as noted
in the Dialup Status box from Step 9
.
11. Access SAT or use the CLI commands as needed.
Issue 9.1 June 2006 67
Roadmaps and reference information
Using Avaya Terminal Emulator for LAN Connection to Communication Manager
If you have the Terminal Emulator installed on your PC, use the following steps to establish a
LAN connection to your Media Server . Note: the remote dial-up PC must be configured for PPP
access.
To use Avaya Terminal Emulator for LAN connection to Communication Manager
1. Double-click the Terminal Emulator icon on your desktop. Alternatively, go to the Start
menu, select Programs, then select Avaya, and finally select Terminal Emulator. The
system displays the Terminal Emulator.
2. From the menu bar at the top of the screen, select Phones, then select Connection List.
The system displays the Connections window.
3. From the menu bar across the top, select Connection, then select New Connection.
The system displays the Connection Settings window.
4. Put in a name for the connection. Usually, this will be the name of your media server.
5. In the Host window, click Telnet.
6. Click the Emulation tab at the top.
The system displays the Emulation tab.
7. From the Emulator dragdown box, select the emulator you desire, usually 513BCT (default),
AT&T 4410, AT&T or DECVT100.
8. In the Keyboard window, select pbx.
9. Click the Network tab.
The system displays the Network tab.
10. In the IP address field, type the IP address of the media server.
11. In the TCP/IP port number field, leave 23 if you want to log in at the Linux command line.
Type 5023 if you want to log in directly to the Communication Manager SAT command line.
12. Click OK.
The Connection Settings window disappears.
13. On the Connections window, double-click. the name of the connection you just set up.
- If you used port 5023, the Login prompt for the Communication Manager software
appears.
- If you used port 23, the Login prompt for the S8300 Linux software appears.
14. Log in to Communication Manager to access the SAT command prompt screen. If you are
logging in as craft, you log in to the S8300 Linux software. Then, see Open the
Communication Manager SAT Screens on page 76.
68 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Using Avaya Terminal Emulator for Modem Connection to Communication Manager
If you have the Terminal Emulator installed on your PC, use the following steps to establish a
modem connection to your Media Server:
To use Avaya Terminal Emulator for Modem Connection to Communication
Manager
1. Complete steps 1–8 in To use Avaya Terminal Emulator for LAN connection to
Communication Manager on page 68.
2. Click the Modem tab.
The system displays the Modem tab.
3. In the IP address field, type the IP address of the connection’s Dialup St atus box as noted
in Step 9
4. In the TCP/IP Port Number field, leave 23 if you want to log in at the Linux command line.
Type 5023 if you want to log in directly to the Communication Manager SAT command line.
5. In the Modem field, use the dragdown box to select the type of modem that your PC uses.
in To use Windows for PPP modem connection (Windows 2000 or XP):.
About connection and login methods
6. In the Serial port field, select the COM port you are using for your modem connection.
7. In the Baud rate field, select 9500 from the dragdown box.
8. Click the Dial Numbers tab.
The system displays the Display Numbers tab.
9. Type the phone number of the media server as appropriate. Enter 1 in the Country Code
field for long-distance.
10. Click OK.
11. On the Connections window, double-click. the name of the connection you just set up.
The PC dials up the media server, and when connected, the login prompt for the
Communication Manager software appears.
12. Log in to Communication Manager to access the SAT command prompt screen. If you are
logging in as craft, you log in to the S8300 Linux software. Then, see Open the
Communication Manager SAT Screens on page 76.
Issue 9.1 June 2006 69
Roadmaps and reference information
About Log in Methods
This section describes how to log on to the S8300, S8400, S8500, or S8700/S8710/S8720
media servers using SSH (Secure Shell), Telnet, or the built-in Web Interface and how to st art a
SAT session. The last procedure in this section describes logging in to the P330 Stack
Processor when you have a direct serial connection to the G700 Console port.
These procedures assume:
● You have a crossover cable directly connected from your laptop to the Services port on the
media server, and your laptop is configured for a direct connection.
or,
● You are connected to the S8300, S8400, S8500, or S8700/S8710S9720 media server
over the customer’s LAN, either remotely or on site.
In this case, your laptop must be configured to connect to the customer’s LAN, and you
would use the LAN IP address of the S8300 instead of 192.11.13.6.
Accessing the server’s command line interface with SSH
To use this procedure with a laptop cable connection to the services port, you must configure
your laptop for the network connection. See Configuring the laptop for a direct connection
on
page 58. In addition, a third-party SSH client must already be installed on your computer.
PuTTY is one such client available for download from http://www.putty.nl/download.html
.
Note:
Note: A version of PuTTY that is defaulted for SSH server access is available for Avaya
services personnel only. In this version, some values below have already been
pre-selected.
!
CAUTION:
CAUTION: While a variety of Avaya products support access using SSH, Avaya does not
provide support for third-party clients used f or SSH access. Any problems with an
SSH client, including PuTTY, are the responsibility of the user or the SSH client
vendor.
To access the command line interface using SSH and PuTTY, perform the following steps:
1. On your computer, click on the PuTTY desktop link or select Start > Programs > PuTTY >
PuTTY.
The system displays the PuTTY Configuration window, with the Session dialog box open.
2. In the Host Name (or IP address) field, type 192.11.13.6 if connecting to the services
port. Otherwise, for access over the LAN/WAN, type the IP address or the h ost name of the
server.
3. In the Port field, type 22.
70 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
4. Under Protocol, select SSH.
5. In the PuTTY menu on the left, click Connection>SSH.
The Options controlling SSH connections dialog box opens.
6. In the Preferred SSH protocol version field, select 2.
7. In the Encryption options window, use the up and down arrows to set AES (SSH-2) as the
top option and 3DES as the second option.
Note:
Note: You can also customize the PuTTY tool with other settings, such as for color. For
documentation on PuTTY, see http://www.putty.nl/docs.html
.
8. Click Open.
Note:
Note: If you have not connected to this particular server before, SSH prompts you to
accept the server’s host key. If you save this key when prompted, you will not be
prompted if you connect again later. If you don’t save the key, PuTTY prompts
you the next time you connect to this server.
When connecting though the services laptop interface, if you save the host key, the
host will be identified as 192.11.13.6. If you later connect to a different server through
its laptop interface, this new host also appears as 192.11.13.6, but it will have a
different key. You get a prompt in this case because it appears that the host key has
changed.
9. If necessary, click Yes to accept the server’s host key.
The system displays the PuTTY window.
10. Log in as craft.
Logging in to the media server from your laptop using Telnet
To run telnet
1. Make sure you have an active Ethernet or serial connection from your computer to the
Media Server.
2. Access the telnet program.
For example:
a. On a Windows system, go to the Start menu and select Run.
b. Type telnet 192.11.13.6 to access the media server CLI.
3. When the login prompt appears, type the appropriate user name (for example, cust or
craft).
4. When prompted, enter the appropriate password.
Issue 9.1 June 2006 71
Roadmaps and reference information
5. If you log in as craft, you are prompted to suppress alarm origination.
Generally you should accept the default value (yes).
6. Enter your terminal type.
Accept the default value, or enter the appropriate type for your computer. For example, you
may use type ntt, a terminal type available for Windows NT4.0 or Windows 98. For
Windows 2000, use w2ktt.
7. If prompted for a high-priority session, typically answer n.
The system displays the telnet prompt. It may take the form <username@devicename>.
Logging in to the S8300 Web Interface from your Laptop
To run the Web Interface
1. Open Internet Explorer (5.5 or later) on your computer.
2. In the Address (or Location) field of your browser, type the 192.11.13.6 (or, for a LAN
connection, the IP address of the media server on the customer LAN) and press Enter.
If your browser does not have a valid security certificate, you will see a warning screen and
instructions to load the security certificate.
3. The system displays the Welcome screen.
Welcome Screen
4. Click the Continue button.
72 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
5. Accept the Client Authentication and Security Certificate to access the Login screen.
The system displays the Login screen.
Login Screen
6. Log in as craft.
7. Select yes for Suppress Alarm Origination.
The system displays the main menu for the Integrated Management Suite.
Issue 9.1 June 2006 73
Roadmaps and reference information
Main Menu
8. Click on the link for Launch Maintenance Web Interface
The system displays the S8300 main menu in the left panel and a usage-agreement notice
in the right window.
74 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
S8300 Main Menu/Usage Agreement Notice
About connection and login methods
9. Check the top of the left panel. Note that:
- The Avaya media server you are logged into is identified by name and server number.
- The S8300 media server number is always 1.
Issue 9.1 June 2006 75
Roadmaps and reference information
Open the Communication Manager SAT Screens
To run SAT:
1. If you already have a valid telnet session in progress, access the SA T program by typing sat
or dsat at the telnet prompt.
Or, to open SAT directly from your laptop:
a. Run PuTTY or another SSH client.
b. Use IP address 192.11.13.6 and port number 5023.
2. Log in to the Communication Manager as craft or dadmin.
Enter your login confirmation information as prompted:
- Password prompt—Type your password in the Password field, and click Login or press
Enter again.
- ASG challenge—If the login is Access Security Gateway (ASG) protected, you will see a
challenge screen. Enter the correct response and click Login or press Enter.
3. Enter your terminal type.
Accept the default value, or enter the appropriate type for your computer. For example, you
may use type ntt, a terminal type available for Windows NT4.0 or Windows 98. For
Windows 2000, use w2ktt.
The system displays the SAT interface.
4. Enter SAT commands as appropriate.
Logging in to the P330 Stack Processor with a Direct Connection to the S8300 Services Port
Note:
Note: If you are upgrading an S8300/G700 remotely, connect to the customer LAN and
telnet to the IP address of the P330 stack master (that is, the P330 Stack
Processor running as the stack master). The IP address is the address assigned
on the customer LAN, not 192.11.13.6.
To log in with a direct connection to the S8300 services port:
1. With a direct connection to the S8300 services port, SSH to the S8300 IP address with
PuTTY or another SSH client, using the IP address 192.11.13.6.
2. Login as craft or cust.
3. Telnet to the P330 stack master stack processor.
Type telnet <xxx.xxx.xxx.xxx>, where <xxx.xxx.xxx.xxx> is the IP address of
the P330 stack master processor on the customer’s LAN.
76 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About connection and login methods
4. Login at the Welcome to Avaya P330 screen.
Login: xxx from the planning documentation
Password: xxx from the planning documentation
You are now logged-in at the Supervisor level. The prompt appears as P330-1(super)#.
Note:
Note: To check the syntax of a command in the command line interface, type as much
of the command as you know followed by help. For example:
P330-1(super)#> set help
you will be given the current list of set commands available. If you type:
P330-1(super)#> set interface help
you will be given a much more restricted list of command possibilities that
address the possible interfaces to be set.
For a complete list of command line interface commands, type help or refer to the Avaya
P330T User’s Guide (available at http://www.avaya.com/support
).
Logging in to the P330 Stack Processor with a LAN Connection
To log in with a LAN connection:
1. With a connection to the customer’s LAN (either remotely or on site), telnet to the P330
Stack Processor IP address.
Type telnet <xxx.xxx.xxx.xxx>, where <xxx.xxx.xxx.xxx> is the IP address of
the P330 stack master processor on the customer’s LAN.
2. Login at the Welcome to Avaya P330 screen.
Login: xxx from the planning documentation
Password: xxx from the planning documentation
You are now logged-in at the Supervisor level. The prompt appears as P330-1(super)#.
Issue 9.1 June 2006 77
Roadmaps and reference information
Logging in to the P330 Stack Processor with a Direct Serial Connection
Use this procedure to access the G700 processors when your laptop is directly connected to the
Console port using a serial cable.
To access the G700 using the Console (serial) port
1. Launch Windows® HyperTerminal or any other terminal emulation program.
Note:
Note: For most Windows-based PCs, you access the HyperTerminal program from the
Start menu by selecting Programs, then Accessories.
2. Choose Call - Connect (for HyperTerminal) or the appropriate call command for your
terminal emulation program.
3. Login at the Welcome to Avaya P330 screen.
Login: xxx from the planning documentation
Password: xxx from the planning documentation
You are now logged-in at the Supervisor level. The prompt appears as P330-1(super)#.
Logging in to the P330 Stack Processor with Device Manager
To access the Device Manager, you must have access to the corporate LAN in which the P330
Stack Processor resides.
To access Device Manager, do the following:
1. Open a compatible Internet browser on your computer.
Currently this includes Internet Explorer 5.0 (or higher) and Netscap e Navigator 4.7 and 6.2.
The Java Plug-in 1.2.2 or 1.3.1 is required.
2. In the Address (or Location) field of your browser, type the IP address or name of the
P330 Stack Processor and press Enter.
If the network includes a domain name service (DNS) server that has been administered
with this IP device’s name, you can type the processor's name into the address field instead
of the IP address. For example, http://P330-stack1.mycompany.com
Note:
Note: The Device Manager is not available through the S8300 Media Server. Yo u must
be connected to either the P330 Stack Processor or G700 Media Gateway
processor through the corporate LAN.
A GUI rendering of the stack devices appears.
3. Proceed with Media Gateway or stack device administration.
78 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About Avaya Site Administration
A single license for Avaya Site Administration is included with the Standard Integrated
Management package.
Configuring Avaya Site Administration
When Avaya Site Administration is initially installed on a client machine, it needs to be
configured to communicate with Communication Manager on the S8300 Media Server.
When it runs initially, after downloading, you need to create a new entry for the switch
connection. To create new entries for the switch, follow the procedure To Add an S8300 Switch
Administration Item on page 79.
To Add an S8300 Switch Administration Item
1. Click File > New > Voice System.
The system displays the Add Voice System window.
About connection and login methods
2. Enter a name in the Voice System Name: field.
As a technician configuring Avaya Site Administration on your laptop, use a generic name,
because you will be able to use this connection name for all S8300 Media Servers.
3. Click Next.
The Connection Type dialog box displays.
4. Click the Network connection radio button.
5. Click Next.
The Network Connection dialog box displays.
6. Enter the IP address used to connect to the S8300.
7. Click Next.
The Network Connection/Port Number dialog box displays.
8. in the TCP/IP Port Number: field, type the appropriate port number.
Use port 23 for the craft login. Use port 5023 for the cust login.
9. Click Next.
The Network Connection/Timeout Parameters dialog box displays. Leave the default
values for the timeout parameters.
10. Click Next.
The Login Type dialog box displays.
11. Click the “I want to login manually each time” radio button.
Issue 9.1 June 2006 79
Roadmaps and reference information
12. Click Next.
The Switch Summary dialog box displays.
13. Check the information.
Use the Back button to make corrections, if necessary.
14. Click the Test button to test the connection.
15. When the connection is successfully tested, click Next; and then, Finish.
Logging in to the S8300 with ASA
Avaya Site Administration supports a terminal emu lation mode, which is d irectly equivalent to a
SAT command interface. Avaya Site Administration also supports other features, including the
GEDI and Data Import. For more information refer to the Online Help, Guide d Tour, and Show
Me accessed from the Avaya Site Administration Help menu.
To start Avaya Site Administration
1. Click Start > Programs > Avaya > Site Administration.
2. Select the switch (media server) you want to access.
3. When prompted, log in.
4. When you are logged in, click Start GEDI.
80 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About navigation for G700 CLI commands
About navigation for G700 CLI commands
Table 3 describes a few Command Line Interface commands that you will need to navigate
among the processors on the G700.
Note:
Note: This navigational aid assumes that you are logged in to the P330 Stack
Processor. Default mode is Supervisor with a P330-1(super)# command-line
prompt.
Table 3: Navigational aid for G700 CLI commands
Command Purpose Prompt
super change to supervisor
mode
configure change to
configuration mode
session <module #>
mgp
open a CLI session on
the mgp processor
(from a stack processor
session)
session <module #>
stack
open a CLI session on
the stack processor
(from an MGP session)
session icc
(from an MGP session)
open a CLI session on
the S8300 processor
session <#> open a session on the
stack processor in
module (i.e. another
G700)<#> in the stack
P330-y(super)#
or <MG-xxx>-y(super)#
where xxx is the media gateway
number assigned on the add
media-gateway form, and y is the
"module number" of the G700 in the
stack.
P330-1(configure)#
or <MG-001>-1(configure)#
<MG-001>-1(super)#
P330-1(super)#
craft@<host name>>
P330-<#>(super)#
exit close the current
session (and revert to
the previous session)
<command> help displays help for
<command>
The command-line prompts in an MGP session use the media gateway name that is assigned
when the gateway is configured.
You can telnet to another processor from a current telnet session.
Issue 9.1 June 2006 81
Roadmaps and reference information
About terminal emulation function keys for Communication Manager
When you log in to the Communication Manager SAT screens, your terminal emulation may not
display function keys on the screen to help you determine which function keys to press. Use
Table 4
as a guide for ntt terminal emulation.
Table 4: Key sequences for ntt terminal emulation
Key Sequence Function Key Function
ESC (alpha O) P F1 Cancel
ESC (alpha O) Q F2
ESC (alpha O) R F3 Execute
ESC (alpha O) S F4
ESC (alpha O) T F5 Help
ESC (alpha O) U F6 Go to Page "N"
ESC (alpha O) V F7 Next Page
ESC (alpha O) W F8 Previous Page
Table 5 lists key presses for w2ktt terminal emulation.
Table 5: Key sequences for w2ktt terminal emulation
Key Sequence Function Key Function
ESC x F1 Cancel
ESC F2
ESC e F3 Execute
ESC F4
ESC h F5 Help
ESC F6
ESC n F7 Next Page
ESC p F8 Previous Page
82 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About hardware components
Chapter 2: Hardware installation for the G700 Media
Gateway and S8300 Media Server
Configurations using the G700 media gateway consist of three main elements:
● G700 Media Gateway
● S8300, S8400, S8500, or S8700/S8710/S8720 Media Server
● Avaya Communication Manager software
The chapter is organized in two main sections:
● About hardware components - Describes the G700 and S8300 components.
● About installation and cabling. - Provides hardware installation and cabling procedures.
Note:
Note: See Quick S tart for Hardware Inst allation: A vaya S8300 Media Server and A vaya
G700 Media Gateway, 555-233-150, for an overview of the G700 hardware and
cabling.
About hardware components
This section describes the components of an A vaya G700 Media Gateway and an A vaya S8300
Media Server.
What are the main elements of the G700 media gateway
The main elements of a G700 Media Gateway are:
● G700 chassis and processors
● Media modules
● Avaya Data Expansion Modules
Issue 9.1 June 2006 83
Hardware installation for the G700 Media Gateway and S8300 Media Server
Figure 2: G700 media gateway with an S8300 media server: front view
Figure notes:
1. Media module slot #1 (V1)
2. S8300 services port (used with
cross-over ethernet cable)
3. S8300 USB ports
4. Expansion module slot
5. 10/100 Base-T Ethernet ports (ext1, ext2)
6. Media module slot #2 (V2)
7. Media module slot #3 (V3)
8. Media module slot #4 (V4)
9. Console interface
What comprises the G700 media gateway chassis and processors
The G700 Media Gateway chassis is a 19-inch, 2u rack-mountable unit. A partial list of technical
specifications of the G700 appears in Appendix A: Technical information
.
The G700 has three internal processors:
● P330 Stack Processor (also known as Layer 2 switching processor)
● Media gateway processor (MGP)
● Voice over IP (VoIP) processor
What are the media modules
Media modules are optional, plug-in circuit assemblies. They provide traditional interfacing of
service provider network access solutions (such as T1/E1) and connections to TDM-based
endpoints (such as DCP digital phones and analog phones). The available media modules are
(as shown in Figure 3: Media modules
on page 85):
84 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Figure 3: Media modules
About hardware components
ALM
TST
ACT
1
SIG
E1/T1 EIA 530A DCE
ALM
TST
ACT
2
ALM
TST
ACT
3
ALM
TST
ACT
4
ALM
TST
ACT
5
ALM
ALM
TST
TST
ACT
ACT
6
ALM
ALM
TST
TST
ACT
ACT
7
ALM
TST
ACT
8
EISO EMSM EOSI
123456 87
LINE TRUNK
123456 87
123456 87
123456 87
MM716
ANALOG
VH0
ALM
TST
ACT
9
12
mmdc7 LAO 110705
Figure notes:
1. Avaya MM710 T1/E1 Media Module
2. Avaya MM760 VoIP Media Module for additional VoIP resources
3. Avaya MM711 Analog Media Module for connection to 8 analog stations or CO
trunks
4. Avaya MM714 Analog Media Module for connection to 4 analog stations and 4
CO trunks. Analog DID trunk connections are to be associated with the ports
labeled "Line" and not "Trunk".
5. Avaya MM712 DCP Media Module for connection to 8 DCP stations
6. Avaya MM716 Analog Media Module for connection to 24 analog stations
7. Avaya MM717 DCP Media Module for connection to 24 DCP stations (see the
Caution below for limitations on the use of the MM717)
8. Avaya MM720 BRI Media Module for connection to 8 ports for international BRI
trunks or BRI endpoint (telephone and data module) connections
9. Avaya MM722 BRI Media Module for connection to 2 ports for international BRI
trunks
Issue 9.1 June 2006 85
Hardware installation for the G700 Media Gateway and S8300 Media Server
For detailed descriptions of the media modules see Hardware Description and Reference for
Avaya Communication Manager, 555-245-207.
!
CAUTION:
CAUTION: A maximum of 3 MM717 24-port DCP Media Modules can be installed in a
single G700. Also, the ports on the MM717 are intended for in-building use only.
Phone lines connected to those ports are not to be routed out-of-building. Failure
to comply with this restriction could cause harm to personnel or equipment.
Note:
Note: A shielded cable for the MM710 Media Module is required to meet emission
requirements in European Union countries. The use of a shielded cable for the
MM710 is preferred for installations worldwide.
The media modules enable the G700, with its primary controller, to host a variety of functions
ranging from IP phones to traditional analog telephony ports. The media modules contain trunk
or line interfaces and their associated circuitry. Each of the four media module slots has access
to the 512-time-slot TDM bus, a 10/100 base T port, power (+5V, -48 V phantom) and ground.
Each media module can be accessed and reset from the G700 Media Gateway Processor
(MGP) or from the primary controller, and its status is indicated by an LED display.
What are data expansion modules
The G700 Media Gateway can accommodate any of the Avaya Data Expansion Modules. With
expansion modules, customers can add additional LAN and WAN access modules directly to
the G700.
Figure 4: Expansion Module (example)
X330W-4DS1
ALM
TST
ACT
SYN
1234
E1/T1
Two expansion modules that the customer may purchase are:
● Avaya X330 WAN access routing module
● Avaya P330 LAN expansion module
RSDETV
ETHCONSOLE
RJ45RJ45
12
WAN
RJ48
3
4
h1dcdmod KLC 030102
86 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About hardware components
What the Avaya X330 WAN access routing module provides
Customers with multiple branch offices need network solutions that are simple, flexible, and
scalable. These customers may purchase the Avaya X330 WAN Access Routing Module as
part of their configuration. This WAN Access Module provides WAN routing to the P330. The
Avaya X330 WAN Access Routing Module also provides WAN access that can be used with
external firewalls or VPN Gateways.
The Avaya X330 WAN Access Routing Module can be managed by three methods:
● Integrated Web-based management
● Avaya Network Management Console with VoIP SystemView
● Command Line Interface (CLI)
What the Avaya P330 LAN expansion module provides
Another Data Expansion that customers might purchase as part of their network is the Avaya
P330 LAN Expansion Module. Features of this Data Expansion Module include:
● Maximum flexibility to the data stack
● S tandard auto-negotiation
● Link Aggregation Group (LAG)
● LAG redundancy
● Link redundancy
● Congestion control
● 802.1Q/p VLAN priority
!
CAUTION:
CAUTION: Avaya Expansion Modules and Octaplane Stacking Modules are not
hot-swappable. The G700 Media Gateway must be turned of f before you remove
or insert an Expansion Module. If there is an S8300 present that is also turned
on, the S8300 should be shut down first, by pressing the Shutdown button until
the OK to Remove LED shows a steady light.
What are stackable ethernet switches
The G700 Media Gateway can accommodate any of the Avaya stackable ethernet switches.
With stackable ethernet switches, customers can add additional IP ports to the G700 in an
octaplane stack of up to 10 units cabled together.
Issue 9.1 June 2006 87
Hardware installation for the G700 Media Gateway and S8300 Media Server
What the Avaya C360 stackable ethernet switch provides
The Avaya C360 family of stackable Ethernet workgroup switches includes:
● A range of modules with 24 or 48 10/100 Mbps ports and two 1-GB SFP slots for Gigabit
Ethernet connections
● A Layer 3 capability
● Simple API for XML (SAX) capability
The available C360 switch models are as follows:
● C363T Multilayer switch
This switch has 24 10/100 Mbps ports and two 1-Gigabit Ethernet ports. Maximum power
consumption is 45 Watts.
● C363T-PWR
This switch has 24 10/100 Mbps ports with Power over Ethernet (PoE) and two 1-Gigabit
Ethernet ports. Maximum power consumption is 45 Watts. Its power output per PoE port is
12.5 Watts.
● C364T
This switch has 48 10/100 Mbps ports and two 1-Gigabit Ethernet ports. Maximum power
consumption is 55 Watts.
● C364T-PWR
This switch has 48 10/100 Mbps ports with Power over Ethernet (PoE) and two 1-Gigabit
Ethernet ports. Maximum power consumption is 55 Watts. Its power output per PoE port is
15 Watts.
A C360 switch can co-reside in a stack with G700 Media Gateways. As a result, a C360 switch
can be used as an expansion module for a G700 Media Gateway. An Avaya C360 stack can
contain up to 10 switches and up to three backup power supply units. The stacked switches
connect using the Avaya X360STK stacking sub-modules that plug into a slot in the back of the
Avaya C360. If the stack is split between two racks you can connect the C360s by using the
X330SC or X330LC cables. The Avaya X330RC cable connect s the top and bott om switches in
the stack and provides redundancy and hot-swappability in the same way that modules can be
swapped in a modular switching chassis.
Features of the C360 stackable ethernet switch include:
● You can connect up to 10 Avaya C360 switches in a stack.
Moreover, this stack can be either in one rack, split over several racks using the X330LC
Long Cable, simply stacked without a rack.
● Avaya X360STK stacking sub-module that is used to connect Avaya C360 switches in a
stack by way of the Octaplane.
88 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About hardware components
● Avaya C360 BUPS back-up power supply module.
The Avaya C360 BUPS can support up to four Avaya C360 switches.
● One RJ45/RS232 front panel console connector that is used for both terminal and modem
sessions.
● Three fan units with operation sensors for each switch.
● One virtual IP address for managing the whole stack that allows the C360 stack to be
managed as a single entity.
● The ability to hot-swap one switch at a time by activation of the redundant cable:
- Does not disrupt the operation of other Avaya C360 switches.
- Does not change stack configuration.
- Does not require network downtime.
● Connection through Telnet from the front panel ports of any switch:
- Multiple levels of password protection
- Login and inactivity timeouts
Building a stack
Follow the guidelines in this section in order to build a working stack using any combination of
the following devices:
● P330 series
● P330-ML series
● G700
● C360 series
1. Add only a single box at a time to an existing stack.
!
Important:
Important: The stack master (also called "stack IP Agent") may fail to preserve existing
"stack configuration" if you will add more than a single device to an existing stack
at a time.
- After adding the first box, wait until the stack is functioning fully before adding the next
device.
2. Refer to Table 6
For example, if you wish to add a P332G-ML to a stack with C360 4.5 switches, the
P332G-ML switch must have firmware version 4.5.8.
to see which firmware versions can be used in mixed stacks.
- Upgrade/downgrade the firmware of switches that do not match version in the table.
Issue 9.1 June 2006 89
Hardware installation for the G700 Media Gateway and S8300 Media Server
Tip:
Tip: It is highly recommended to upgrade/downgrade before connecting the added
box to an existing stack.
- Ensure switches of the same type have the same firmware version
Table 6: Firmware Versions Matrix
Required version
Stack without C360 Stack with C360
Switch 3.11 3.12 4.0 4.1 4.5 4.3 4. 5 or higher
P333T 3.11.0 3.12.1 4.0.17 4.1.6 4.1.6 N/A N/A
P334T 3.11.0 3.12.1 4.0.17 4.1.6 4.1.6 N/A N/A
P333R 3.11.0 3.12.0 4.0.9 4.1.5 4.1.5 N/A N/A
P333R-LB 3.11.0 3.12.3 4.0.6 4.1.5 4.1.5 N/A N/A
P332MF 3.11.0 3.12.1 4.0.17 4.1.6 4.1.6 N/A N/A
P333T-PWR 3.11.0 3.12.1 4.0.17 4.1.6 4.1.6 N/A 4.1.6
G700 3.11.0 3.12.1 4.0.17 4.1.6 4.1.6 N/A 4.1.6
P334T-ML 3.11.16 3.11.16 4.0.15 4.1.3 4.5.8 N/A N/A
P332G-ML 3.11.15 3.11.15 4.0.15 4.1.3 4.5.8 N/A 4.5.8
P332GT-ML 3.11.15 3.11.15 4.0.15 4.1.3 4.5.8 N/A 4.5.8
C363T N/A N/A N/A N/A N/A 4.3.12 4.5.14
C346T N/A N/A N/A N/A N/A 4.3.12 4.5.14
C363T-PWR N/A N/A N/A N/A N/A 4.3.12 4.5.14
C364T-PWR N/A N/A N/A N/A N/A 4.3.12 4.5.14
Note:
Note: Position the C360 switches either at the top or bottom of the stack to ensure
mechanical stability.
90 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About hardware components
Stack Master election rules
Table 7 lists the switches in order of election priority from highest to lowest.
Note:
Note: If there are two switches with the same firmware version and the same election
priority, the switch positioned lower in the stack becomes Stack Master.
Table 7: Stack Master election priority
Switch type Switch mode Stack Master
election priority
C363T, C363T-PWR Layer 2 1
C364T, C364T-PWR Layer 2 2
C363T, C363T-PWR Layer 3 3
C364T, C364T-PWR Layer 3 4
P332GT-ML Layer 2 5
P332G-ML Layer 2 6
P334T-ML Layer 2 7
P332GT-ML Layer 3 8
P332G-ML Layer 3 9
P334T-ML Layer 3 10
G700 N/A 11
P333R, P333R-LB Layer 2 12
P333T, P334T, P332MF N/A 12
P333T-PWR N/A 13
P333R, P333R-LB Layer 3 14
P333R-LB Webswitch 15
Issue 9.1 June 2006 91
Hardware installation for the G700 Media Gateway and S8300 Media Server
Figure 5: Example stack elections
C364T-PWR
P363T-PWR
Layer 3
C363T-PWR
Layer 2
1
P334T-ML
Layer 3
P334T-ML
C363T-PWR
Figure notes:
1. Stack Master
P333T
G700
1
What are the functions of the S8300 LED Indicators
A set of LED indicators the faceplate of the S8300 are separate from those of the G700. A
shutdown button is also on the faceplate, which when depressed for about three seconds, will
shut down the system, including the operating software on the S8300. The LED flashes when
shutdown is in progress and remains on steady when it is safe to remove the S8300 or to power
down.
Layer 2
P333T
G700
Layer 3
Layer 2
The functions of the S8300 LEDs are:
● The red ALM LED on the S8300 is off when the system is operational unless a Major
Alarm has been raised.
● The green TST LED on the S8300 (primary controller or LSP) is on when Communication
Manager is running.
● The yellow ACT LED on the S8300 is on whenever a G700, an IP telephone, or an IP
console is registered with the S8300. It is off when none of these IP endpoints are
registered.
● The green OK-to-Remove LED on the S8300 indicates that shutdown is complete and that
it is safe to remove the server or power down the system.
When the S8300 is a local survivable processor (LSP), no LEDs will be lit during normal
operations. In case of a network failure or loss of contact with the primary S8300 (or S8500 or
S8700/S8710), the G700 Media Gateway will register with the LSP. At that time, the red Alarm
LED will light.
92 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About hardware components
When you first power up the S8300, the red Major Alarm LED lights. During startup, an LED
sequence runs: red ALM, green TST, yellow ACT, green OK-to-Remove, and the three LEDs
under the Services Port, after which all LEDs turn off. At this point, you can connect to the
S8300. When Communication Manager starts, the green TST LED turns on and stays on.
Media servers supporting the G700 media gateway
Each G700 is associated with a primary call controller . The primary controller may be an S8300,
S8500, or S8700/S8710 Media Server . The S8300 is on a circuit p ack that is always installed in
slot V1 of a G700. The S8500 or S8700/S8710 is housed in a separate box that connects to the
G700 over a network through a C-LAN circuit pack. Both media servers can support multiple
G700s.
The S8300 Media Servers can be configured as either a primary server or a Local Survivable
Processors (LSP). The G700 with a media server supports the entire range of adjuncts and
peripheral equipment supported by Communication Manager.
Figure 6: Avaya S8300B Media Server
What is the S8300 media server
The S8300 Media Server is an Intel processor complex that mounts in the first media module
slot (V1) of the G700 Media Gateway. The S8300B Media Server has:
● Avaya Communication Manager (For a full description see: http://www.avaya.com/support)
● Administration and maintenance provisioning software
● 20 G or 30 G hard drive
● 512 MB RAM (in two 256 MB DIMM strips)
● Web server
● Linux OS (Red Hat)
● Support of H.248 and H.323 Protocols
● TFTP server and other IP services
Note:
Note: The current version (B) of the S8300 is backward compatible with the previous
(A) version. The A version has a 20 G hard drive and 256 MB RAM.
Issue 9.1 June 2006 93
Hardware installation for the G700 Media Gateway and S8300 Media Server
What is a Local Survivable Processor (LSP)
The S8300 Media Server can act as a survivable call-processing server for remote or branch
customer locations. As an LSP, the S8300 Media Server carries a complete set of
Communication Manager features, and its license file allows it to function as a survivable call
processor. If the link between the remote G700 Media Gateways and the primary controller is
broken, those telephones and G700s that are designated to receive backup service from the
LSP will register with the LSP. The LSP will provide control to those registered devices in a
license error mode (see Hardware Description and Reference for Avaya Communication
Manager, 555-245-207).
Primary controller and LSP in the same stack
You can install an LSP in the same stack as that of the S8300 primary controller. In this case,
the primary controller and LSP are in separate G700 Media Gateways. Their respective G700
Media Gateways can share the same Octaplane cabling, such that the LSP can register and
communicate with the primary controller. In addition, the LSP is accessible and can access the
LAN through the Octaplane connection. The LSP does not require a sep arately-cabled Ethernet
connection. A separate Ethernet connection to the LSP, however, is optional.
What is the S8400 media server
The G700 Media Gateway can be controlled by an external S8400 Media Server. The S8400 is
connected to the G700 over the network through a C-LAN circuit pack in the G600 or G650
Media Gateway. The S8400 can also be connected to the G700 over the network directly to
either of two Ethernet ports on the S8400, depending on which is configured in the software as
the processor Ethernet port.
What is the S8500 media server
The G700 Media Gateway can be controlled by an external S8500 Media Server . The S8500 is
connected to the G700 over the network through a C-LAN circuit pack in the G600, SCC1, or
MCC1. The S8500 can also be connected to the G700 over t he network directly to either o f two
Ethernet ports on the S8500, depending on which is co nfigured in the software a s the processor
Ethernet port.
What is the S8700/S8710/S8720 media server
The G700 Media Gateway can be controlled by an external S8700/S8710/S8720 Media Server
(sometimes referred to as an ECC configuration). The S8700/S8710/S8720 with the G600,
G650, SCC1, and/or the MCC1 Media Gateways can control the G700. The S8700/S8710/
S8720 is connected to the G700 over the network through a C-LAN circuit pack in the G600,
G650, SCC1, or MCC1.
Note:
Note: The S8700 Media Server is no longer available for new installations.
94 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
Information on installing the G700 using the S8400, S8500 or S8700/S8710/S8720 as the
primary controller can be found in Chapters 4 and 6 in this book.
About endpoint and adjunct components
Additional components and adjunct systems provide sets of tools that allow the customer to
obtain the best possible performance.
Other components and adjunct systems that make up the S8300 Media Server with a G700
Media Gateway include:
● Analog phones and fax machines
● DCP phones
● IP phones
● IP Softphones
● LAN Ethernet switches
● Avaya Integrated Management
About hardware components
● INTUITY AUDIX LX Messaging System
● IA 770 INTUITY AUDIX Messaging Application
● ASAI Co-Resident DEFINITY LAN Gateway (DLG)
● Call Center
● Uninteruptible Power Supply (UPS)
● Universal Serial Bus (USB) Modems
See Chapter 8: Telephones and adjunct systems
About installation planning
In the following sections of this installation guide, you will be guided through the installation of
several configurations. Before the G700 components are physically installed on the customer's
site, several steps will already have been completed to assure th at the actual inst allation will go
smoothly:
● Sales personnel have verified that the product is suited to the customer’s application.
● Planning and implementation personnel have conducted preliminary inspections of the site
and of the other equipment to assure that the S8300/G700 solution will operate at its full
potential.
for more information on installing adjuncts.
● A data network readiness assessment has been completed to assure t hat the solutio n will
function optimally within the customer's network.
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Each of these processes have been documented before the installation. You should verify that
you have all the necessary information before going to the site (see Appendix B: Information
checklists).
What the planning documentation provides
To guide you in your preparations for the installation, use the Installer's Checklists (see
Appendix B: Information checklists
that you need to install the G700.
The planning documentation will provide you with information about:
● What equipment you will be installing
● What kind of system you will be integrating
● Whom to contact on site about delivery, system questions, or network concerns
● Whom to contact at your home office in case of questions
● Whether you need a special pass or an escort
● How to gain entrance to the installation location if it is locked
) to verify that you have the tools, software, and information
● Where to install equipment
● Where to find a telephone near the installation location
Who needs a Single Sign-On (SSO) authentication login
You should obtain a personal Single Sign-On (SSO) for Remote Feature Activation (RFA)
website authentication login before going to the site for installation. You must complete the
authentication process before you can be assigned an SSO authentication login.
As a first-time user:
● Business Partners should point their browsers to the Business Partner portal option
sales_market, services-voice, training tools and procedures to select RFA (or go directly
to:
http://rfa.avaya.com
● Associates should point their browsers to the Avaya Associate portal (or go directly to:
http://rfa.avaya.com
● Contractors should point their browsers to Avaya.com (or go directly to: http://
rfa.avaya.com).
From that point, log into SSO and complete the process to obtain your personal login.
).
).
96 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
What site verification does
A pre-installation site inspection allows you to verify that the site requirements have been met
for adequate environmental conditions, power and grounding availability, safety, and security
conditions. If you find discrepancies between the specifications necessary for proper inst allation
of equipment and the conditions on site, contact your Project Manager before proceeding with
the installation.
What network integration requires
Integration into the customer’s network will require coordination with the network manager and
the planning and implementation personnel. They will ascertain the customer’s need for DHCP
service and the intended network configuration and applications. In addition, Avaya offers
Network Readiness services to assist in evaluating and preparing the network for all
configurations.
The Project Manager will provide information to be used by the installers. The documentation
must include dial plans and other telephony information, as well as IP addresses, IP masks, and
other network information. This information will be specific to each customer. To install the
solution in an efficient manner, you must collect and organize this information before going to
the site.
About hardware components
Reviewing demarcation points and connectivity for the IA770 INTUITY AUDIX Messaging Application
A demarcation point defines the extent of Avaya’s responsibilities for a product. Beyond this
point, the customer is responsible for providing overall service. Generally, Avaya is responsible
for all Avaya-provided equipment.
The demarcation point for the Avaya IA 770 INTUITY AUDIX Messaging Application is the
S8300 Media Server ethernet ports. The customer is responsible for ensuring that the following
items are correct and functioning normally:
● The LAN cable and connector used to connect to the S8300 Media Server.
● LAN administration outside of the Avaya equipment.
● Maintaining the TCP/IP addresses and administration on the S8300 Media Server after
installation, unless otherwise specified by contract
● Valid IP address, subnet mask, and gateway information for administration on the S8300
Media Server
Avaya service technicians who are disp atched for IA 770 system inst allation are not responsible
for troubleshooting the LAN.
Issue 9.1 June 2006 97
Hardware installation for the G700 Media Gateway and S8300 Media Server
Maintaining system security
Remember that security is important.
To protect password security, ensure that the following precautions are followed:
● Change the passwords for the system administrator (sa), voice mail administrator (vm),
and dadmin logins before you begin the verification and acceptance of the IA 770
software.
● Do not leave written passwords in a place where they are accessible by others.
● At the first opportunity, privately give the passwords to the customer’s designated
representative.
● If you suspect that the security of any password has been compromised, immediately
notify your project manager or system administrator.
Verifying features for the IA770 INTUITY AUDIX Messaging Application
In order to use IA 770 INTUITY AUDIX, you must verify with an account representative that the
following Avaya Communication Manager features have been enabled in the license file:
● Maximum Administered IP Trunks - This number must be equal to or greater than the
number of IP trunk ports used by IA 770.
● ARS
● ARS/AAR Partitioning
● ISDN-PRI
● H.323 Trunks (IP Trunks)
● Private Networking
● Uniform Dialing Plan
● Basic Call Setup
● Basic Supplementary Services
● Supplementary Services with Rerouting
● Transfer into QSIG Voice Mail
● Value-Added (VALU)
98 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
About installation and cabling
The Avaya G700 Media Gateways can be installed in a variety of configurations:
● As a standalone unit with one G700
● With multiple G700 Media Gateways in a stack
● In combinations of Media Gateways and Avaya C360 family devices (see Building a
stack on page 89).
Up to ten G700 Media Gateways and/or Avaya C360 devices can be combined in a single
stack. The G700s can be controlled by an Avaya S8300, S8400, S8500, or S8 700/S8710 Media
Server.
In a typical installation, you arrive at the site equipped with all the tools and information needed
to install a G700 and, possibly, an S8300.
In this section, you complete the following procedures:
● Verifying the on-site checklist on page 99
● Verifying Environmental conditions on page 100
About installation and cabling
● Unpacking and checking the order on page 101
● Installing the G700 media gateway on page 101
● Cabling multiple units on page 112
● Attaching Ground Conductors on page 116
Note:
Note: When installing a G700, complete all tasks in this chapter to install the gateway
before doing the media server administration (for example, add
media-gateway).
Verifying the on-site checklist
When you reach the customer's site, verify each item on the Installer’s Checklist (see Appendix
B: Information checklists.)
Tip:
Tip: It is recommended that you consult with the customer network manager for IP
and DNS addressing, as well as for testing the installation.
Also, before proceeding with the installation, you should verify that the proper environmental
and safety conditions exist.
Issue 9.1 June 2006 99
Hardware installation for the G700 Media Gateway and S8300 Media Server
Verifying Environmental conditions
Verify that temperatures and clearances are within the recommended technical parameters.
Consult the table of Technical Specifications in Appendix A: Technical information
!
CAUTION:
CAUTION: Verify that temperature and clearance ranges are within tolerable limits. The
thermal sensors may shut down equipment if it is subjected to conditions beyond
the recommended limits. Equipment can be damaged if these restrictions are not
respected.
Power Verification
Check that an adequate number of power outlets are available.Verify that the G700 Media
Gateways and the other equipment in the rack do not present a possible overcurrent or
overload to the customer's branch circuit and/or power distribution strip. Power requirements
are listed in Appendix A: Technical information
.
.
!
WARNING:
WARNING: Do not overload the power circuit.
Grounding Verification
Ensure that the installation site has access to approved grounds and that either a trained
technician or a licensed electrician will be verifying all grounds and installing the Supplementa ry
Ground Conductor (consult Attaching Ground Conductors
!
WARNING:
WARNING: Installation in a Restricted Access Location and secure access are required in
Finland and Norway.
The G700 Media Gateway relies on two ground connections (mains plug with an earth contact
and a permanent Supplementary Ground Conductor). Because of unreliable earthing concerns
in Finland and Norway, the G700 Media Gateway must be installed in a Restricted Access
Location (RAL). An RAL is defined as an access that can be gained only by trained service
personnel or customers who have been instructed about the reasons for the restricted access
and any safety precautions that must be taken. In these cases, access to the G700 Media
Gateway is gained by the use of a tool (such as a lock and key) or other means of security.
If you have any questions about the safety conditions, cont act your Project Manager. When you
have verified that the site is ready for a safe installation, proceed with the installation.
).
100 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server
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