Avaya G650, S8700 Getting Started

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Page 1

Getting Started

with the Avaya S8700 Media Server with the Avaya G650 Media Gateway

555-245-703

Comcode 700293277

Issue 1

November 2003

Page 2

Notice

Every effort was made to ensure t hat the information in this document was complete and accurate at the time of printing. How ever, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to you r sa l es agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the follow i ng Web site: http://www.avaya.com/support

Preventing Toll Fraud

“T oll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is no t a co rporate employee, agen t, subc ontractor, or is not working on your company 's be half) . Be awar e that there ma y be a risk of toll fraud associated with your system and that, if toll fraud oc cu r s, it can result in substantial additional charges for your t elec om munications services.

Avaya Fraud Interventio n

If you suspect that you are be in g v ictimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site:

http://www.avaya.com/support

. If you are:

Providing Telecommunications Secur ity

Telecommunications security (of voice, data, and/or video communic at ions) is the preventio n of any type of intrus ion to (that is , either un authorize d or malicious access to or use of) yo ur company's telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that cou ld be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is a nyone who is not a corpora t e employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be eithe r to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (cha ra ct er-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of inte ll ec tual property, financial assets, o r toll facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (suc h as harmful tam p ering, data loss or alteration, regardless of motive or intent)

Be aware that there m ay be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Al s o re alize that, if s uch an intrusion should occu r, it could result in a varie ty of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financ ial resour ces, labor costs, and/or legal costs).

• Within the United States, click the Escalation Management link. Then click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation

Management link. Then click the International Services link that includes telephone numbers for

the intern ational Centers of Ex cellence.

Responsibility for Your Company’s Telecommunications Security

The final responsibili ty for sec uring both this system and its networked equipment rests with you - Avaya’ s customer system admini stra to r, your telecommunication s peers, and your managers. Base the fulfillment of you r responsibility on acquired knowledge and resourc es fro m a varie ty of sourc es including but no t lim it ed to:

• Installati on documents

• System administration documents

• Security documents

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• Hardware-/software- b as ed security tool s

• Shared informa ti on be tween you and your pee rs

• Telecommunications security experts

One or more of the fol lowing Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 S CFI 199 8

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and con fig ure:

• Your Avaya-provide d te le c ommunications systems and their interf aces

• Your Avaya-provide d soft w are applications, as well as their underlying hardware/softwa re platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Faci lities

Customer s may experience differen ces in product performance, reliability and security depending upon network configurations/design and topo log ie s , even when the produ ct performs as warranted.

Standards Compliance

Avaya Inc. is not responsibl e for any radio or television interfere nce caused by unauthor ized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that cha nge s or m odifications not expressly approved by Avaya Inc. could void the user’s authority to ope rate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition inc lu ding all relevant national deviations as liste d in Complia n ce with IEC for Electrical Equipm ent (IECEE) CB-96A .

Safety of Information Technology Equipme nt , CAN/CSA-C22.2 No. 60950-00 / UL 609 50, 3rd E dit i on

The equipment described in this document may contain Class 1 LASE R Device(s). These device s comply with the following standards:

• EN 60825-1, Edi ti on 1. 1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices operate within the following parameters:

• Maximum power output: -5 dBm to -8 dBm

• Center Wavelength: 1310 nm to 1360 nm Luokan 1 Lase r l aite Klass 1 Laser Apparat Use of controls or adj ustments or performance of

procedures othe r th an t hose specified herein may result in hazardous radiation exposures. Contact your Avaya representative for more laser product information.

Electromagnetic Comp ati bil i ty (EM C ) Standards

This product complies with and conforms to the following internat ional EMC standards and all relevant national deviations:

Limits and Methods of Measur ement of Radio Interference of Information Technology Equipment, CISPR 22:1997 and EN55022:1998.

Information Technology Equipment – Immunity Characteristics – Limits and Methods of Measurement, CISPR 24 :19 97 a nd EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

• Powerline Ha rm oni cs IEC 61000-3-2

• Voltage Fluctuations and Flicker IEC 61000-3-3

Safety Requirements for Customer Equipment, ACA Technical Standard (TS) 00 1 - 1997

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Federal Communications Commission Statement

REN Number Part 15: Note: This equipment has been tested and found to

comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instru ction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be r equi red to corr ec t the interf eren ce at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this e quipment to be operated in a manne r that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched netw ork when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) use r.

This equi p ment retur n s an swe r-supervision signals on all direct inward dialed (DI D) calls forwarded back to the public sw i tc hed telephone network. Permissible exceptions are:

• A call is unanswe red.

• A busy tone is received.

• A reorder ton e is re ceived.

Avaya attests that this registered equipm ent is capable of providing users access to interstate providers of operator services through the use of access co des. Modification of th i s equipment by c all aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Ac t of 1990.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment co mplies with Part 68 of the FCC rules. On either the rear or inside the front cover of this equipment is a label that cont ai ns, am ong other information, the FCC registration number, and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

For G350 and G700 Med ia Gate w ays:

This equipment co mplies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digits represented by ## are the ringer equivalence nu mber (REN) without a decimal point (for exampl e, 03 is a REN of 0.3). If requested, this num be r mu st be provided to the telep hone comp any.

For all media gatewa ys:

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telep hone line may result in devices not ringing in re sponse to a n incoming call. In most, but not all area s, the sum of RENs should not exceed 5.0 . To be certain of the numbe r of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

REN is not required for som e t ype s of ana l og or digital facilities.

Means of Con n ection

Connection of th is equipment to the te le phone network is shown in the fo ll owi ng ta bles.

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For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

Manufacturer’s Port Identifier

Off premises station

FIC Code SOC/REN/

A.S. Code

Network Jacks

OL13C 9.0F RJ2GX,

RJ21X, RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X

CO trunk 02GS2 0.3A RJ21X

02LS2 0.3A RJ21X Tie trunk TL31M 9.0F RJ2GX Basic Rate

02IS5 6.0F, 6.0Y RJ49C Interface

1.544 digital interface

04DU9-BN 6.0F RJ48C,

RJ48M

04DU9-IKN6.0F RJ48C,

RJ48M

04DU9-ISN 6.0F RJ48C,

RJ48M

120A4 channel

04DU9-DN 6.0Y RJ48C service unit

For G350 and G700 Media Gateways:

Manufacturer’s Port Identifier

Ground Start CO

FIC Code SOC/REN/

A.S. Code

Network Jacks

02GS2 1.0A RJ11C

trunk DID trunk 02RV2-T AS.0 RJ11C Loop Start CO

02LS2 0.5A RJ11C

trunk

1.544 digital interface

04DU9-BN 6.0Y RJ48C 04DU9-DN 6.0Y RJ48C 04DU9-IKN6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C

Basic Rate

02IS5 6.0F RJ49C

Interface

The telephone company may make changes in its facilities, equipm ent, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in or der for you to make necessary modifications to maintain uninterrupted service.

If trouble is exp er ienced with this eq uipment, for repair or warranty in formation, please cont act the Technical Service Cen te r at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone ne twork, the telephone company may request that you disconnect the equipment until the problem is resolved.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicab le FCC Pa r t 68 rules and require ments adop ted by the A CTA. A comp liant telephone cord and modular plug is pro vided with this product. It is designed to be connected to a compatible modular jack that is also compliant. It is recommended that re pa irs be per formed by Avaya certified techni ci ans.

The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subje ct to st ate tariffs. Co n tact the state public utility commission, public service co m mi ssio n or corporation commission for inform at io n.

This equipment, if it uses a telephone receiver, is hearing aid compatible.

Canadian Department of Communications (DOC) Interferenc e In formation

This Class A digital apparatus complies with Canadian ICES-003.

Cet apparei l numérique de la classe A es t conforme à la norme NMB-003 du Canada .

For all media gateways:

If the terminal equipment (for example, the media server or media gateway) causes harm to the telephone network, the telephone company will notify you in advance that temporary di scontinuance of service may be required. But if advance noti ce is not practical, the tele phone company will notify the customer as soon as possible. Also, you will be advised of your ri ght to fi le a comp laint wit h the FCC if you believe it is necessary.

This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the regi stra ti on number. The abbreviation, IC, before the registration num ber signifies that registration w as pe rform e d ba sed on a Declaration of Conformity indicatin g tha t Indust ry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

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Declar ations of Con formity

Japan

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United States of America he r eby certifies that the equipment described in this document and bearing a TIA TSB-168 labe l identifica tion numbe r comp lies wi th the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical crite ria.

A vaya further asserts that Avaya handset-equipped terminal equip ment described in this docume nt complies with Paragra ph 68.316 of the FCC Rules and Regulations de fining Hearing Aid Com pa ti bi li ty and is deemed compatible wit h hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacti ng your local sales repr es entative and ar e av ailable on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FC C Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org

conducting a sea r c h using “Avaya” as manufacturer.

This is a Class A product based on the standard of the Voluntary Control Council for Interfe re nce by Information Technology Equipment (VCCI). If this equipment is used in a dom est ic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

To order copies of this and other docume nts:

Call: A vaya Publications Center

Voice 1.800. 457.1235 or 1.207.866.6701 FAX 1.800.457.17 64 or 1. 207.626.7269

Write: G lobalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management E-mail: totalware@gwsmail.com For the most current versions of documentation, go to

the Avaya support Web site:

http://www.avaya.com/support

European Union Declarations of Confor mi ty

A vaya Inc. declares that the equipment specified in this document bear ing the “CE” ( Conformité Europeénne) mark conforms to the Europe an Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment ha s bee n ce rtified to meet CTR3 Basic Rat e Interface (BRI) and CTR4 Primary Rate Interface (P RI) a nd subsets thereof in CTR12 and CTR13 , a s appl i ca ble.

Copies of these Decla rat io ns of Conformity (DoCs) can be obtained by co ntacting your local sale s representative and are available on the following Web site: http://www.avaya.com/support.

Page 7

- Process and Specifications -

Verifying the Equipment

Installing the Hardware

Connecting the Cables

Configuring the UPS and the Ethernet Switch

Installing the Communication Manager

Connecting to the Media Gateway

Troubleshooting

Installation Computer Specifications

Hardware Software

Windows 95/98/NT/2000/ ME operating system

32 MB RAM

40 MB available disk space

RS232 port connector

Ethernet network interface card (NIC)

XP/

FTP program

Telnet program

Terminal emulation program (Avaya Terminal Emulator)

Web browser (Internet Explorer [5.0 or higher] only)

Hardware Specifications

Equipment

English (lb)

Metric (kg)

English (in)

DimensionsWeight

Metric (cm)

Servers

UPS

Ethernet switch

>34

16.5

10.5 >15

7.5

3.5 x 17 x 17

3.5 x 17 x 19

3.5 x 17 x 18

9 x 43 x 43 9 x 43 x 48 9 x 43 x 46

2 2 2

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- Legend -

Avaya technician

or business partner

Green

CAT5 cable

Customer

network

Red

CAT5 cable

Sequence step

Customer

Crossover

cable

Duplex

reliability

Product

documentation

Services

laptop

H/C

High / Critical

reliability

Nonswitched

electrical outlet

Stop!

Follow prompts

on screen

System

administration

Anti-static

wrist ground strap

required

Customer-provided

network information

Warning!

Use 2 people

to lift equipment

Page 9

Verifying the Equipment

(1 - 128)

IPSI adapter

Screws

(2)

UPS

Laptop to

server cable

CAT5

(1)

Modem cable

(2)

Modem (2)

(1)

Services

laptop

19 in. (48.3 cm)

Data rack

CAT5

(1)

(4 - 68)

Fiber

IPSI control network

Cross-point screwdriver

Product

documentation

CAT5

(4 - 68)

cables

Hex-head wrench

(1/8 in., 3 mm)

PCMCIA

flashcard

FLASHDISK

CAT5

(1)

Duplication

cable

Modem (2)

CAT5

Laptop to

server cable

IPSI adapter

N R

(1 - 128)

(1)

Services

laptop

(1)

(2)

Modem cable

SNMP Module

(2)

f f

Media server

(2)

Ethernet switch

(1 or more)

UPS

Ethernet switch

(1 or more)

Customer network

Screws

UPS

(2)

Screws

19 in. (48.3 cm)

Data rack

(1 - 65)

(2)

System administration

and network information

Page 10

Installing the Hardware: SNMP Module

COMM PORT

Off

1 2

PORT

ISO

COMM

RT PO IOI

IOIOI

ISOLATED

ALARM PORT

PORT

TED

ISO

M PO

Installing the Hardware: Mounting Brackets

U1 U21 2

1 1

2 3

(Avaya P330 only)

Page 11

Installing the Hardware: Rack Installation

8 9

1 1

2 2

3 3

(1.5 m)

4 5

* *

U1 U21 2

1 12

13 24

CONSOLE

5 6

6 7

7 8

H/C

U1 U21 2

1 12

13 24

1 12

13 24

CONSOLE

Can be customer provided

Page 12

Connecting the Cables: Duplex Reliability

(If dedicated

control network)

U1 U21 2

CONSOLE

5 4 3 2

TX RX

5 4 3 2

(If non-dedicated

control network)

Front

Off

1 2

Off

1 2

Rear

Page 13

Connecting the Cables: High or Critical Reliability

(If dedicated

control network)

H/C

U1 U21 2

CONSOLE

5 4 3 2

TX RX

5 4 3 2

(If non-dedicated

control network)

Front Rear

Off

1 2

Off

1 2

Page 14

Configuring the Hardware: Duplication Cabling

55554444333322

TX RX

55544433322

Page 15

Configuring the UPS* and the Ethernet Switch

H/C

*If Avaya-supplied

Off

1 2

Off

1 2

Page 16

CONSOLE

Configuring the UPS and the Ethernet Switch*

*If Avaya-supplied

Off

1 2

Off

1 2

U1 U21 2

1 12

13 24

CONSOLE

H/C

U1 U21 2

1 12

13 24

1 12

13 24

CONSOLE

Off

1 2

Off

1 2

CONSOLE

ent

ion

Page 17

Installing the Communication Manager

H/C

Off

1 2

Off

1 2

Page 18

Installing the Communication Manager

H/C

Off

1 2

Off

1 2

Page 19

Connecting to the Media Gateway

U1 U21 2

1 12

13 24

-48 VDC

-48 VDC RETURN

CONSOLE

-48 VDC

-48 VDC RETURN

-48 VDC

-48 VDC RETURN

H/C

U1 U21 2

1 12

13 24

1 12

13 24

-48 VDC

-48 VDC RETURN

CONSOLE

-48 VDC

-48 VDC RETURN

-48 VDC

-48 VDC RETURN

Page 20

Troubleshooting

Problem: Solution:

Avaya equipment is missing

Customer equipment is missing

Customer network information is missing

No power to the UPS

The a the flashing

No power to Ethernet switch

Alarm LEDs on the Avaya Ethernet switch are flashing

larm LEDs on UPS are

the Avaya

Contact the project manager

Is the UPS plugged into the outlet? Does the outlet have power?

Refer to the UPS user's guide

Is the switch plugged into the UPS? Does the UPS have power?

Refer to the user's guide

No power to the media server

The g the is flashing slow

No V on IPSI LCD

reen status LED on server

the

Is the media server plugged into the UPS? Does the UPS have power? Push the power button on the media server to start

The server is in the standby mode

Check the connection to the Avaya Ethernet switch