Avaya Feature Codes BCM Rls 6.0 User Manual

BCM Rls 6.0

Feature Codes

Task Based Guide

Feature Codes

Copyright © 2010 Avaya Inc.
All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate
at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and
corrections to the information in this document without the obligation to notify any person or organization of such
changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of
this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to
indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this
documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or
documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or
content provided on these sites and does not necessarily endorse the products, services, or information described or
offered within them. Avaya does not guarantee that these links will work all the time and has no control over the
availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the

limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for

this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support
Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said
reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS,

USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA
AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE
AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE
SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN
AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION
AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY
INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE
("AVAYA").

Copyright

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided
by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection,
arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and
other intellectual property laws including the sui generis rights relating to the protection of databases. You may not
modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part,
including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use
without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third
party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain
portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those
Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party
Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s)
provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users
are not permitted to use such Marks without prior written consent from Avaya or such third party which may own
the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by
implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission
of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks

are the property of their respective owners.

2 NN40011-009 Issue 1.2 BCM Rls 6.0

Feature Codes

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The
support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see
the Avaya Web site: http://www.avaya.com/support

Copyright © 2010 ITEL, All Rights Reserved
The copyright in the material belongs to ITEL and no part of the material may

be reproduced in any form without the prior written permission of a duly
authorised representative of ITEL.

NN40011-009 Issue 1.2 BCM Rls 6.0 3

Feature Codes

Table of Contents

Feature Codes ................................................................... 5

Overview .......................................................................................... 5

Feature Code Table ......................................................................... 5

Features Available for Button Programming .................. 8

Avaya Documentation Links .......................................... 13

4 NN40011-009 Issue 1.2 BCM Rls 6.0

Feature Codes

Sorted By Feature Name

Sorted By Feature Code

Feature name

FEATURE

<code>

FEATURE

<code>

Feature name

Account codes for any
incoming or outgoing calls.

900

Alarm time (room set)

875 0 Speed Dial - Activate

Alarm time – Cancel

#875

*0

Button inquiry

Alarm time (HS admin set)

877 1 Messages - Send

Autodial – External

*1

#1

Messages - Cancel Send

Autodial - Internal

*2

*1

Autodial - External

Auto Hold

73 2 Ring Again

Auto Hold – Cancel

#73

#2

Ring Again - Cancel

Background Music

86

*2

Autodial - Internal

Background Music – Cancel

#86 3 Conference Call

Button inquiry

*0

*3

Memory buttons - Program

Contact Center agent login/log
out

904 4 Call Forward

Contact Center agent make
busy/ready

908

#4

Call Forward - Cancel

Contact Center queue status

909

*4

Speed Dial - Add change

Call Charge Indication

818 5 Last Number Redial

Call Duration Timer

77

*501

Language - Primary

Call Forward

4

*502

Language - Alternate

Call Forward – Cancel

#4

*503

Language - Alternate 2

Call Forward to Voice Mail

984

*504

Language - Alternate 3

Call Information

811

*510

Time zone readjust (IP
telephones)

Call Log Delete items
(autobumping)

815

*521 to *536

System Wide Call
Appearance (SWCA)

Call Log – Manual

813

Call Log - View information

812

*537

Find oldest SWCA

Call Log options

*84

*538

Find newest SWCA

Call Log password

*85

*550

Silent Monitor

Call Park

74

*6

Ring Type

Call Queuing

801

60

Page

Feature Codes

Overview

This guide provides a quick reference for Business Communications Manager
Features available by pressing the Feature button on M-series telephones,
Business Series Terminals (T-series), and IP telephones.

Note: Refer to the user documentation for the specific product to find out how
to use the codes on each type of telephone.

Feature Code Table

NN40011-009 Issue 1.2 BCM Rls 6.0 5

Feature Codes

Sorted By Feature Name

Sorted By Feature Code

Feature name

FEATURE

<code>

FEATURE

<code>

Feature name

Camp-on

82

61

Page - Internal (telephone
speakers)

Class of Service

68

62

Page - External (external
speakers)

Conference Call

3

63

Page - Combined (internal
and external)

Contrast adjustment

*7

64

Line Pool

Dialling Mode

*82

65

Messages - View

Directed Pickup

76

66

Voice Call

Display Voice Mail DN skillset
or IVR DN

985

67

Saved Number Redial

Do not Disturb

85

68

Class of Service

Do not Disturb – Cancel

#85

69

Priority Call

Exclusive Hold

79

*7

Contrast adjustment

Find Me/Follow Me Transfer

960

70

Transfer

Voice Mail Leave Message

980

#70

Transfer Cancel

Group Listening

802

71

Link

Group Listening Cancel

#802

73

Auto Hold

Group Pickup

75

#73

Auto Hold Cancel

IP Services list

*900

74

Call Park

IP Hot desking

*999

75

Group Pickup

Language Primary

*501

76

Directed Pickup

Language Alternate

*502

77

Call Duration Timer

Language Alternate 2

*503

78

Pause

Language Alternate 3

*504

79

Exclusive Hold

Last Number Redial

5

*80

Ring Volume

Line buttons Move

*81

*81

Line buttons Move

Line Pool

64

82

Camp-on

Line Redirection

84

*82

Dialling Mode

Line Redirection Cancel

#84

83

Privacy (on/off)

Link

71

84

Line Redirection

Long tones

808

#84

Line Redirection - Cancel

Malicious call identification
(MCID)

897

*84

Call Log options

Memory buttons Program

*3

85

Do not Disturb

Messages Send

1

#85

Do not Disturb - Cancel

Messages Cancel Send

#1

*85

Call Log password

Messages View

65

86

Background Music

MeetMe Conferencing

930

#86

Background Music - Cancel

Name and number blocking

819

88

Voice Call Deny

Name and number blocking
Cancel

#819

#88

Cancel Voice Call Deny

Page

60

800

Trunk Answer

Page Combined (internal and
external)

63

801

Call Queuing

Page - External (external
speakers)

62

802

Group Listening

Page - Internal (telephone
speakers)

61

#802

Group Listening - Cancel

6 NN40011-009 Issue 1.2 BCM Rls 6.0

Feature Codes

Sorted By Feature Name

Sorted By Feature Code

Feature name

FEATURE

<code>

FEATURE

<code>

Feature name

Pause

78

803

Time

PCR† Start call record

995

804

Wait for dial tone

PCR† Stop call record

996

805

Test telephone display

PCR† Add time marker to call

997

806

Static Time

PCR† Enable/ Disable
automatic call recording

998

#806

Static Time - Cancel

Priority Call

69

807

Ringing (Signal) Call

Privacy (on/off)

83

808

Long tones

Record call

989

811

Call Information

Ring Again 2 812

Call Log - View information

Ring Again – Cancel

#2

813

Call Log - Manual

Ring Type

*6

815

Call Log - Delete items
(autobumping)

Ring Volume

*80

818

Call Charge Indication

Ringing (Signal) Call

807

819

Name and number blocking

Room condition (Room set)

876

#819

Name and number blocking ­Cancel

Room condition (HS admin
set)

878

870

View active services

Room occupancy

879

871

Turn Ringing service on

Run/Stop

*9

#871

Turn Ringing service off

Saved Number Redial

67

872

Turn Restriction service on

Silent Monitor

*550

#872

Turn Restriction service off

Speed Dial - Add change

*4

873

Turn Routing service on1

Speed Dial – Activate

0

#873

Turn Routing service off

Static Time

806

875

Alarm time

Static Time - Cancel

#806

#875

Alarm time - Cancel

System Wide Call Appearance
(SWCA)

*521 to *536

876

Room condition (Room set)

877

Alarm time (HS admin)

Find available SWCA

*520

878

Room condition (HS admin)

Find oldest SWCA

*537

879

Room occupancy

Find newest SWCA

*538

897

Malicious call identification
(MCID)

Test telephone display

805

*9

Run/Stop

Time

803

900

Callers can enter account
codes for any incoming or
outgoing calls.

Text Paging

970

*900

IP Services list

Time zone adjust (IP
telephones)

*510

904

Contact Center agent
login/log out

Transfer

70

908

Contact Center agent make
busy/ready

Transfer - Cancel

#70

909

Contact Center queue status

Transfer to mailbox

986

930

MeetMe Conferencing

Trunk Answer

800

960

Find Me/Follow Me Transfer

Turn Restriction service off

#872

970

Text Paging

Turn Restriction service on

872

980

Voice Mail Leave Message

Turn Ringing service off

#871

981

Voice Mail login

†Professional Call Recording

NN40011-009 Issue 1.2 BCM Rls 6.0 7

Feature Codes

Sorted By Feature Name

Sorted By Feature Code

Feature name

FEATURE

<code>

FEATURE

<code>

Feature name

Turn Ringing service on

871

982

Voice Mail Operator settings

Turn Routing service off

#873

984

Call Forward to Voice Mail

Turn Routing service on

873

985

Display Voice Mail DN
skillset or IVR DN

View active services

870

986

Transfer to mailbox

Voice Call

66

987

Voice Mail Interrupt

Voice Call Deny

88

988

Voice Mail direct

Voice Call Deny - Cancel

#88

989

Record call

Voice Mail direct

988

995

PCR Start call record

Voice Mail Interrupt

987

996

PCR Stop call record

Voice Mail login

981

997

PCR Add time marker to call

Voice Mail Operator settings

982

998

PCR Enable\Disable
automatic call recording

Wait for dial tone

804

*999

IP Hot desking

Note 1: Contact your System
Administrator for the service
control password.

Set
Command
(FEATURE

<code>)

Feature

Description

None

Indicates a button that is configured for button
programming but nothing has been entered

0

Speed dial

Activates the speed dial feature. The telephone prompts
the user for a speed dial code.

1

Send message

Allows the user to send a message to another DN on the
system.

#1

Cancel send
message

Allows the user to cancel a message that was sent to
another set within the network.

2

Ring again

Turns on the Ring again feature.

3

Conference/
Transfer

Initiates a conference between user and two parties.

4

Call forward

Allows the user to enter a number to forward all calls.
Note: Allow redirect must be selected to forward calls
outside of the system.

5

Last number redial

Causes set to redial the last number that was dialled.

Features Available for Button Programming

The following describes the features available for Button Programming
(Configuration > Telephony > Sets > All DNs > Select required DN >
Capabilities and Preferences > Button Programming).Note that some of
these features require other system settings in order to work.

Some of the buttons are controlled by features under Configuration >
Telephony > Sets > Active Sets > Select a DN > Capabilities. Paging is an
example of a feature that requires other settings.

8 NN40011-009 Issue 1.2 BCM Rls 6.0

Feature Codes

Set
Command
(FEATURE

<code>)

Feature

Description

*5

Language choice

Allows the user to select the language in which prompts
are displayed.

60

Page – general

Initiates a page.

61

Page – Internal

Allows the user to page internal to a specific zone which
is identified within the Button programming. (For example
F611 internal zone 1 F610 page internal all zones.)

62

Page - External

Allows the user to page through the speaker on a specific
telephone.

63

Page - speaker and
zone

Allows the user to page through both the internal sets and
externally connected paging equipment to a specific zone
which is identified within Button programming.

64

Line pool

Allows the user to access a line pool. The pool this button
accesses is specified during Button Programming for this
feature.

65

Reply message

Allows the user to access messages and send a reply to
the message sender.

#65

Cancel message
waiting

Allows the user to cancel the message waiting indicator.

66

Voice call

Allows the user to make an announcement or begin a call
through the speaker of another telephone.

67

Saved number
redial

Allows the user to redial a number that was saved while
on a call.

68

Restriction override

Allows the user to override any restrictions on the set or
line with a CoS password.

69

Priority call

Allows the user to priority call an internal DN that is
currently busy.

*7

Contrast

Allows the user to adjust the contrast of the display
screen.

70

Transfer

Allows the user to transfer an existing call to another
telephone or external number.

71

Link

Activates the Link command which allows the user to
access special features on a remote PBX system.

74

Call park

Allows the user to park a call.

*520

Find available
SWCA key

System searches for a free SWCA key among the SWCA
keys that are assigned to the current telephone.

*521 to
*536

System Wide Call
Appearance (1 to

16)

Non-intercom calls are associated with an available
SWCA key when the call is answered originated or placed
on Hold. Features that interact with this feature: Hold
telephone keys outgoing and incoming calls.

*537

Find oldest SWCA
call

System searches among the SWCA keys assigned to the
telephone and un-parks the call that has been parked the
longest.

*538

Find newest SWCA
call

System searches among the SWCA keys assigned to the
telephone and un-parks the most recently parked call.

*550

Silent monitor

Allows the user to monitor hunt group calls. (Telephone
must be assigned with SM supervisor.)

75

Group pickup

Allows the user to answer a call ringing telephone within
the Pickup group.

76

Directed pickup

Allows the user to answer any ringing telephone within
the same system.

77

Call timer

Allows the user to see the call duration timer.

78

Pause

Allows the user to insert a pause during a dialling

NN40011-009 Issue 1.2 BCM Rls 6.0 9

Feature Codes

Set
Command
(FEATURE

<code>)

Feature

Description

sequence.

79

Exclusive hold

Allows the user to place a call on hold at the current
telephone. All appearances of the call on other
telephones indicate the line is busy.

800

Trunk answer

Allows the user to answer a ringing line while in a ringing
service. (If enabled).

801

Call queuing

Allows the user to answer calls in order when several
calls arrive in rapid succession. Calls are presented in this
order: incoming calls timed-out forwarded calls then
camped calls.

802

Group listening

Activates the speaker on the set to allow a group of
people to hear a call. But the user must talk to the caller
through the handset.

803

Time

Briefly displays the current time.

804

Wait for dial tone

Places a pause in a dialling string that holds the following
digits until a dial tone is perceived on the line.

806

Static date and
time

First line displays the date and time.

807

Ringing (Signal)
call

Directly rings another telephone inside the system when
an extension is entered after the feature is selected. This
is the same process as pressing an intercom button and
dialling an extension.

808

Long tones

Allows the user to send long DTMF tones.

811

Call information

Allows the user to view information about a current call.

812

Call log view
information

Allows the user to view call log information.

813

Call LogIt

Allows the user to add the current call to the call log
manually.

815

Call logs
autobumping

Allows the user to select if the system will remove the
oldest log item manually when the log space fills.

818

Call charge
indication

Allows the user to view the charges for a call (available on
DASS2 and ETSI Euro trunks only).

819

ONN blocking

Allows the user to block the call information from the
telephone for an outgoing call.

82

Camp on

Allows the user to transfer and camp an external call on
another telephone in the system.

83

Privacy control

Allows the user to change the line privacy setting on the
current call.

84

Line redirection

Allows the user to redirect a line on their telephone to an
external number.

85

Do not disturb

Allows the user to block incoming calls from ringing on the
telephone.

86

Background music

Allows the user to play music provided by a background
music source through the speaker on the telephone.

870

Service mode
status

Allows the user to view the current service mode being
used.

871

Ringing service

Allows the user to change the ringing service mode.

872

Restriction service

Allows the user to change the restriction service mode.

873

Routing Service

Allows the user to change the routing service mode.

88

Voice call deny

Allows the user to deny other users from Voice Calling
their set.

897

MCID (Malicious

Allows the user to query the system for information about

10 NN40011-009 Issue 1.2 BCM Rls 6.0

Feature Codes

Set
Command
(FEATURE

<code>)

Feature

Description

Call Identification)

a call within 25 seconds after the user hangs up but
before the caller hangs up.

*501

Language choice

Provides a menu that allows you to choose the language
for the display prompts on the telephone.

*7

Contrast

Digital telephones only. Sets the level of contrast for the
telephone display.

900

Account codes

Callers can enter account codes for any incoming or
outgoing calls. Callers enter the feature code
(F9--) followed by the account code.

904

CC agent login/log
out

Allows the user to log in or out of ACD.

905

CC supervise

Allows the CC supervisor to monitor CC agent calls.

906

CC supervisor help

Allows the CC agent to request help from a CC
supervisor.

907

CC activity code

Allows the CC agent or supervisor to enter activity codes
for reporting.

908

CC agent make Not
ready/ready

Allows the user to indicate ready or Not ready status on
ACD.

909

CC skillset status

Allows the user to view the status of queued calls on
ACD.

930

MeetMe
Conferencing

MeetMe Conferencing allows parties to establish a
teleconference by each calling into a specified telephone
number and extension at an agreed-upon time.

960

Find Me/Follow Me
Transfer

Allows you to transfer a call to the External Destination
numbers, or back to the Desk Phone from an External
Destination number.

970

Text Paging

Use in conjunction with the Advanced Paging Productivity
Pack feature. Sends a pre-determined message to
defined extensions.

980

Voice mail Leave
Message

Allows the user to log into voice mail box to leave a
message.

981

Voice mail login

Opens your mailbox to play your messages and to access
mailbox options.

982

Voice mail operator
settings

Allows the user to set the parameters for the voice mail
operator.

984

Call forward to
voice mail

Forwards all calls to your voicemail.

985

Display voice mail
DN

Displays the voice mail skillset or IVR DN.

986

Transfer to mailbox

Transfers an external call directly to a mailbox on the
CallPilot system.

987

Voice mail interrupt

Intercepts a caller who is listening to your mailbox
greeting or leaving a message.

988

Voice mail direct

Dial an internal user via the name in the voice mail
directory.

989

Record call

Record the call to your voice mail box. Must be enabled
by the system administrator.

989

Silent Record a call

A recording session can be either silent or non-silent set
under CoS for the required mailbox

995

PCR† Start call
record

A professional call recording session is enabled through
this feature code on a per call basis.

NN40011-009 Issue 1.2 BCM Rls 6.0 11

Feature Codes

Set
Command
(FEATURE

<code>)

Feature

Description

996

PCR† Stop call
record

Terminates the professional call recording session.

997

PCR† Add time
marker to call

Adds a time marker to any professionally recorded call.

998

PCR†
Enable\Disable
automatic call
recording

This feature is used to professionally record all calls
automatically, or to disable the feature (if already active).

*900

IP services list IP
telephones only

Allows the user to access a feature menu. This is the
same menu that is accessed by pressing the Services
key.

*999

IP Hot desking IP
telephones only.

Allows the user to access the Hot desking feature. This
feature allows calls to be diverted from one IP telephone
to another.

†Professional Call Recording

12 NN40011-009 Issue 1.2 BCM Rls 6.0

Avaya Documentation Links

 Configuration – Devices Guide
 Telephone Features User Guide
 System-Wide Call Appearance (SWCA) Features Card
 Hospitality Features Card

Feature Codes

NN40011-009 Issue 1.2 BCM Rls 6.0 13

Feature Codes

14 NN40011-009 Issue 1.2 BCM Rls 6.0