
Feature Codes 
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Feature Codes 
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NN40011-009 Issue 1.2 BCM Rls 6.0    3 

Feature Codes 
Table of Contents 
Feature Codes ................................................................... 5 
Overview .......................................................................................... 5 
Feature Code Table ......................................................................... 5 
Features Available for Button Programming .................. 8 
Avaya Documentation Links .......................................... 13 
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Feature Codes 
Account codes for any 
incoming or outgoing calls. 
875 0 Speed Dial - Activate 
Alarm time (HS admin set) 
Background Music – Cancel 
Contact Center agent login/log 
out 
Contact Center agent make 
busy/ready 
Contact Center queue status 
Call Forward to Voice Mail 
Time zone readjust (IP 
telephones) 
Call Log Delete items 
(autobumping) 
System Wide Call 
Appearance (SWCA) 
Call Log - View information 
Feature Codes 
Overview 
This guide provides a quick reference for Business Communications Manager 
Features available by pressing the Feature button on M-series telephones, 
Business Series Terminals (T-series), and IP telephones. 
Note: Refer to the user documentation for the specific product to find out how  
to use the codes on each type of telephone. 
Feature Code Table 
NN40011-009 Issue 1.2 BCM Rls 6.0    5 

Feature Codes 
Page - Internal (telephone 
speakers) 
Page - External (external 
speakers) 
Page - Combined (internal 
and external) 
Display Voice Mail DN skillset 
or IVR DN 
Find Me/Follow Me Transfer 
Line Redirection - Cancel 
Malicious call identification 
(MCID) 
Background Music - Cancel 
Name and number blocking  
Cancel 
Page Combined (internal and 
external) 
Page - External (external 
speakers) 
Page - Internal (telephone 
speakers) 
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Feature Codes 
PCR† Add time marker to call 
PCR† Enable/ Disable 
automatic call recording 
Call Log - View information 
Call Log - Delete items 
(autobumping) 
Room condition (Room set) 
Name and number blocking Cancel 
Room condition (HS admin 
set) 
Turn Restriction service on 
Turn Restriction service off 
System Wide Call Appearance 
(SWCA) 
Room condition (Room set) 
Room condition (HS admin) 
Malicious call identification 
(MCID) 
Callers can enter account 
codes for any incoming or 
outgoing calls. 
Time zone adjust (IP 
telephones) 
Contact Center agent 
login/log out 
Contact Center agent make 
busy/ready 
Contact Center queue status 
Find Me/Follow Me Transfer 
Turn Restriction service off 
Turn Restriction service on 
†Professional Call Recording 
NN40011-009 Issue 1.2 BCM Rls 6.0    7 

Feature Codes 
Voice Mail Operator settings 
Call Forward to Voice Mail 
Display Voice Mail DN 
skillset or IVR DN 
PCR Add time marker to call 
Voice Mail Operator settings 
PCR Enable\Disable 
automatic call recording 
Note 1: Contact your System 
Administrator for the service 
control password. 
Set 
Command 
(FEATURE 
<code>) 
Indicates a button that is configured for button 
programming but nothing has been entered 
Activates the speed dial feature. The telephone prompts 
the user for a speed dial code. 
Allows the user to send a message to another DN on the 
system. 
Allows the user to cancel a message that was sent to 
another set within the network. 
Turns on the Ring again feature. 
Initiates a conference between user and two parties. 
Allows the user to enter a number to forward all calls. 
Note: Allow redirect must be selected to forward calls 
outside of the system. 
Causes set to redial the last number that was dialled. 
Features Available for Button Programming 
The following describes the features available for Button Programming 
(Configuration > Telephony > Sets > All DNs > Select required DN >  
Capabilities and Preferences > Button Programming).Note that some of 
these features require other system settings in order to work. 
Some of the buttons are controlled by features under Configuration >  
Telephony > Sets > Active Sets > Select a DN > Capabilities. Paging is an 
example of a feature that requires other settings. 
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Feature Codes 
Set 
Command 
(FEATURE 
<code>) 
Allows the user to select the language in which prompts 
are displayed. 
Allows the user to page internal to a specific zone which 
is identified within the Button programming. (For example 
F611 internal zone 1 F610 page internal all zones.) 
Allows the user to page through the speaker on a specific 
telephone. 
Allows the user to page through both the internal sets and 
externally connected paging equipment to a specific zone 
which is identified within Button programming. 
Allows the user to access a line pool. The pool this button 
accesses is specified during Button Programming for this 
feature. 
Allows the user to access messages and send a reply to 
the message sender. 
Allows the user to cancel the message waiting indicator. 
Allows the user to make an announcement or begin a call 
through the speaker of another telephone. 
Allows the user to redial a number that was saved while 
on a call. 
Allows the user to override any restrictions on the set or 
line with a CoS password. 
Allows the user to priority call an internal DN that is 
currently busy. 
Allows the user to adjust the contrast of the display 
screen. 
Allows the user to transfer an existing call to another 
telephone or external number. 
Activates the Link command which allows the user to 
access special features on a remote PBX system. 
Allows the user to park a call. 
System searches for a free SWCA key among the SWCA 
keys that are assigned to the current telephone. 
System Wide Call 
Appearance (1 to 
16) 
Non-intercom calls are associated with an available 
SWCA key when the call is answered originated or placed 
on Hold. Features that interact with this feature: Hold 
telephone keys outgoing and incoming calls. 
System searches among the SWCA keys assigned to the 
telephone and un-parks the call that has been parked the 
longest. 
System searches among the SWCA keys assigned to the 
telephone and un-parks the most recently parked call. 
Allows the user to monitor hunt group calls. (Telephone 
must be assigned with SM supervisor.) 
Allows the user to answer a call ringing telephone within 
the Pickup group. 
Allows the user to answer any ringing telephone within 
the same system. 
Allows the user to see the call duration timer. 
Allows the user to insert a pause during a dialling 
NN40011-009 Issue 1.2 BCM Rls 6.0    9 

Feature Codes 
Set 
Command 
(FEATURE 
<code>) 
Allows the user to place a call on hold at the current 
telephone. All appearances of the call on other 
telephones indicate the line is busy. 
Allows the user to answer a ringing line while in a ringing 
service. (If enabled). 
Allows the user to answer calls in order when several 
calls arrive in rapid succession. Calls are presented in this 
order: incoming calls timed-out forwarded calls then 
camped calls. 
Activates the speaker on the set to allow a group of 
people to hear a call. But the user must talk to the caller 
through the handset. 
Briefly displays the current time. 
Places a pause in a dialling string that holds the following 
digits until a dial tone is perceived on the line. 
First line displays the date and time. 
Directly rings another telephone inside the system when 
an extension is entered after the feature is selected. This 
is the same process as pressing an intercom button and 
dialling an extension. 
Allows the user to send long DTMF tones. 
Allows the user to view information about a current call. 
Call log view 
information 
Allows the user to view call log information. 
Allows the user to add the current call to the call log 
manually. 
Allows the user to select if the system will remove the 
oldest log item manually when the log space fills. 
Allows the user to view the charges for a call (available on 
DASS2 and ETSI Euro trunks only). 
Allows the user to block the call information from the 
telephone for an outgoing call. 
Allows the user to transfer and camp an external call on 
another telephone in the system. 
Allows the user to change the line privacy setting on the 
current call. 
Allows the user to redirect a line on their telephone to an 
external number. 
Allows the user to block incoming calls from ringing on the 
telephone. 
Allows the user to play music provided by a background 
music source through the speaker on the telephone. 
Allows the user to view the current service mode being 
used. 
Allows the user to change the ringing service mode. 
Allows the user to change the restriction service mode. 
Allows the user to change the routing service mode. 
Allows the user to deny other users from Voice Calling 
their set. 
Allows the user to query the system for information about 
10                                          NN40011-009 Issue 1.2 BCM Rls 6.0 

Feature Codes 
Set 
Command 
(FEATURE 
<code>) 
a call within 25 seconds after the user hangs up but 
before the caller hangs up. 
Provides a menu that allows you to choose the language 
for the display prompts on the telephone. 
Digital telephones only. Sets the level of contrast for the 
telephone display. 
Callers can enter account codes for any incoming or 
outgoing calls. Callers enter the feature code 
(F9--) followed by the account code. 
Allows the user to log in or out of ACD. 
Allows the CC supervisor to monitor CC agent calls. 
Allows the CC agent to request help from a CC 
supervisor. 
Allows the CC agent or supervisor to enter activity codes 
for reporting. 
CC agent make Not 
ready/ready 
Allows the user to indicate ready or Not ready status on 
ACD. 
Allows the user to view the status of queued calls on 
ACD. 
MeetMe Conferencing allows parties to establish a 
teleconference by each calling into a specified telephone 
number and extension at an agreed-upon time. 
Find Me/Follow Me 
Transfer 
Allows you to transfer a call to the External Destination 
numbers, or back to the Desk Phone from an External 
Destination number. 
Use in conjunction with the Advanced Paging Productivity 
Pack feature. Sends a pre-determined message to 
defined extensions. 
Allows the user to log into voice mail box to leave a 
message. 
Opens your mailbox to play your messages and to access 
mailbox options. 
Voice mail operator 
settings 
Allows the user to set the parameters for the voice mail 
operator. 
Call forward to 
voice mail 
Forwards all calls to your voicemail. 
Displays the voice mail skillset or IVR DN. 
Transfers an external call directly to a mailbox on the 
CallPilot system. 
Intercepts a caller who is listening to your mailbox 
greeting or leaving a message. 
Dial an internal user via the name in the voice mail 
directory. 
Record the call to your voice mail box. Must be enabled 
by the system administrator. 
A recording session can be either silent or non-silent set 
under CoS for the required mailbox 
A professional call recording session is enabled through 
this feature code on a per call basis. 
NN40011-009 Issue 1.2 BCM Rls 6.0    11 

Feature Codes 
Set 
Command 
(FEATURE 
<code>) 
Terminates the professional call recording session. 
PCR† Add time 
marker to call 
Adds a time marker to any professionally recorded call. 
PCR† 
Enable\Disable 
automatic call 
recording 
This feature is used to professionally record all calls 
automatically, or to disable the feature (if already active). 
IP services list IP 
telephones only 
Allows the user to access a feature menu. This is the 
same menu that is accessed by pressing the Services 
key. 
IP Hot desking IP 
telephones only. 
Allows the user to access the Hot desking feature. This 
feature allows calls to be diverted from one IP telephone 
to another. 
†Professional Call Recording 
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Avaya Documentation Links 
 Configuration – Devices Guide  
 Telephone Features User Guide  
 System-Wide Call Appearance (SWCA) Features Card  
 Hospitality Features Card 
Feature Codes 
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Feature Codes 
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