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EU24/EU24BL Expansion Module User Guide
November 2006
555-250-702
Issue 3
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© 2006 Avaya Inc.
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document was complete and accurate at the time of printing, Avaya Inc. can
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Legal Page for Hardware Documentation, Document number 03-600759.
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Contents
About the EU24/EU24BL Expansion Module . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
The EU24/EU24BL Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . 6
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the EU24/EU24BL Expansion Module. . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
To Adjust the Expansion Module Upward . . . . . . . . . . . . . . . . . . 7
To Adjust the Expansion Module Downward . . . . . . . . . . . . . . . . 7
Viewing the Alternate Display. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Selecting a Call Appearance/Feature Button . . . . . . . . . . . . . . . . . . 8
Changing the EU24/EU24BL Contrast . . . . . . . . . . . . . . . . . . . . . . 8
Changing the Display Contrast Using a 2420 Digital Telephone . . . . . . 8
Changing the Display Contrast Using a 4620/4620SW, 4621SW,
4622SW, or 4625SW IP Telephone. . . . . . . . . . . . . . . . . . . . . . 9
Understanding Call Appearance/Feature Button Status Icons . . . . . . . . . . . 10
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Contents
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About the EU24/EU24BL Expansion Module
Overview
The EU24/EU24BL Expansion Module is an optional device that extends the number of call
appearances and Feature buttons available on the telephone. The EU24 and EU24BL
Expansion Modules are identical in terms of features and functionality. The EU24BL has a
backlit display area and is used with different telephone models than t he EU24 , which does not
have a backlit display.
Use the EU24 with these Avaya telephones:
● 2420 Digital Telephone
● 4620/4620SW IP Telephone
● 4625SW IP Telephone
Use the EU24BL with these Avaya telephones:
● 4621SW IP Telephone
● 4622SW IP Telephone
The expansion module has 24 buttons arranged in two columns. Depending on how they have
been programmed for your call processing system, these buttons can be call appearances,
which are lines for incoming and outgoing calls, or features like Call Forwarding.
Issue Date
This document was issued for the first time in May, 2002. This document was revised for
Issue 2 in April, 2005 to include the EU24BL Expansion Module. Procedures to adjust the
expansion module’s contrast and its viewing angle were also added for Issue 2.
This document was revised in November, 2006 for software Release 2.7 to add the 4625SW IP
Telephone.
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About the EU24/EU24BL Expansion Module
The EU24/EU24BL Expansion Module
Figure 1 shows a top view of the EU24/EU24BL, with the left column displayed for illustration
purposes.
Figure 1: The EU24/EU24BL Expansion Module
EU24
1
4
1
2
3
4
Y 72254 :
Z 72254 :
HARRY :
TONI :
JACKI :
JENN :
ANNIE :
PATTY :
TIMER :
Cfrwd :
LWC :
CnLWC :
Call Appearance/Feature buttons
Display
Alternate Display button
Feature Active icon for feature in left column
5
1
2
3
5
Feature Active icon for feature in right column
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Requirements
Before you can use the EU24/EU24BL Expansion Module, you must connect the module to the
telephone. See the EU24/EU24BL Expansion Module Installation and Safety Instructions
(555-233-136) for instructions.
Using the EU24/EU24BL Expansion Module
The following sections explain how to use the features of the EU24/EU24BL Expansion Module.
For more information, consult your system administrator.
Adjusting the Viewing Angle
Requirements
You can adjust the expansion module’s viewing angle to match that of the phone to which it is
attached.
To Adjust the Expansion Module Upward
1. Hold the EU24/EU24BL base with one hand.
2. Grasp the top of the module and pull up until the module’s height equals that of the
telephone.
3. Ensure that the movable section on the underside of the module clicks into the appropriate
height adjustment notch on the expansion module’s base.
To Adjust the Expansion Module Downward
1. Hold the EU24/EU24BL base with one hand.
2. Depress the button on the top edge of the module and gently push the expansion module
down until the module’s height equals that of the telephone.
3. Ensure that the movable section on the underside of the module clicks into the appropriate
height adjustment notch on the expansion module’s base.
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About the EU24/EU24BL Expansion Module
Viewing the Alternate Display
Although the EU24/EU24BL Expansion Module supports an additional 24 Call Appearance/
Feature buttons, it displays only the button labels for one column of 12 buttons at a time. A
dotted line separates the left column from the right column. When you view the labels and icons
for the left column, the icons for any active or selected right co lumn fea tures displa y to the right
of the dotted line. To view the column not currently displayed, press the Alternate Display
button. You can alternately press any Call Appearance/Feature button on the column not
currently displayed. Doing so displays that column and selects the line/feature associated with
the button you pressed.
Selecting a Call Appearance/Feature Button
To select an available call appearance or feature, press the button next to the appropriate label
in the column currently displayed. If you select a button not programmed as a Call Appearance
or a Feature button, an error tone sounds.
If the desired call appearance or feature is not currently displayed, use the Alternate Display
button to access the additional Call Appearance/Feature button labels. See Viewing the
Alternate Display for more information.
Changing the EU24/EU24BL Contrast
On first-time startup, the display area contrast is set to a mid-level. To adjust it to better suit your
work environment and lighting, 15 contrast levels are available.
Note:
Note: You might not be able to distinguish between all 15 contrast level settings.
Some of the upper and/or some of the lower contrast level settings might appear
identical to adjacent settings. This is normal.
Changing the Display Contrast Using a 2420 Digital Telephone
1. With the EU24 attached to your phone, press the telephone’s Option softkey.
2. Select the Contrast Line/Feature button.
3. Press the Line/Feature button on either side of the line in which you see EU24. Doing so
identifies that you want to adjust the display contrast and highlights that line.
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Using the EU24/EU24BL Expansion Module
4. To brighten the contrast, press the telephone’s Right Page button until you reach the
desired contrast level. To dim the contrast, press the telephone’s Lef t Pa ge button until you
reach the desired contrast level.
Each press results in the contrast being increased or decreased, depending on which pa ge
button you press. Chevron symbols provide visual confirmation of the current level.
5. Save the contrast level you set by pressing either the telephone’s Done softkey or the Exit
button. To re-adjust the contrast, repeat this procedure from Step 1.
Changing the Display Contrast Using a 4620/4620SW, 4621SW,
4622SW, or 4625SW IP Telephone
1. With the EU24/EU24BL attached to your phone, press the telephone’s Options button to
access the Options Main screen.
2. Select the Contrast Control option from the Options Main screen.
3. Press the Line/Feature button on either side of the column in which you see the expansion
module’s model number, for example, EU24. Doing so identifies that you want to adjust the
display contrast and highlights that line.
4. To brighten the contrast, press the telephone’s Right Arrow softkey until you reach the
desired contrast level. To dim the contrast, press the telephone’s Left Arrow softkey until
you reach the desired contrast level.
Each softkey press results in the contrast being increased or decreased, depending on
which arrow softkey you press. Chevron symbols provide visual confirmation of the current
level.
5. Save the contrast level you set by pressing the telephone’s Save softkey. To restore the
previous setting without changing the contrast, press the Cancel softkey.
The first Options Main screen displays.
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Understanding Call Appearance/Feature Button Status Icons
When a call arrives for a call appearance on the EU24/EU24BL Exp ansion Module, the bell icon
blinks on the corresponding call appearance. To answer the call, press the button associated
with the call appearance.
The icons displayed on the call appearance allow you to determine the status, for example, on
Hold, of each call on the EU24/EU24BL Expansion Module. Table 1
these icons.
Table 1: EU24/EU24BL Status Icons
Icon Condition Definition
None Idle The call appearance line is available, or the feature is off.
contains an explanation of
Ringing An incoming call is waiting to be answered.
Active The call you are currently handling.
On hold A call currently on hold.
On soft hold A call put on hold during a transfer or conference.
Feature/Line active Button on left side of the display currently is enabled.
Feature/Line active Button on right side of the display currently is enabled.
Feature pending Your request is being processed but is not immediately
available.
Feature status The Call Center Q Time feature uses this icon.
Feature status The Call Center Aux Work feature uses this icon.
Feature status The Call Center Service Observing feature uses this icon.
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