Avaya 8410B User Manual
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Communications Manager 1.3.1
8410B (8410D04A) Telephone Guide
Copyright ©2004 Avaya
All Rights Reserved
Printed in USA
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Notice
While reasonable efforts were made to ensure that the information contained in the database used to create this
document was complete and accurate, Avaya cannot assume responsibility for any errors. Changes and/or corrections
to the information contained in the
Security Alert: Your Responsibility For Your System's Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons
other than your company's employees, agents, subcontractors, or persons working on your company's behalf. Note that
there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result
in substantial additional charges for your telecommunications services.
You and your System Manager are responsible for the security of your system, such as programming and configuring
your equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation,
instruction, and system administration documents provided with this product in order to fully understand the features
that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Avaya does not warrant that this
accessed through or connected to it. Avaya will not be responsible for any charges that result from such unauthorized
use.
Avaya Fraud Intervention
Guide Builder
roduct is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities
software may be incorporated into the data of future issues.
If you
Service Assistance Center at
Federal Communications Commission (FCC) Statement
This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance
with the instruction manual, may cause interference to radio communications. It has been tested and found to comply
with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to
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suspect you are being victimized
1 800 628-2888
rovide reasonable protection against such interference when operated in a commercial environment.
eration of this equipment in a residential area is likely to cause interference, in which case the user at his/her own
by toll fraud and you need technical support or assistance, call the National
.
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expense will be required to take whatever measures may be required to correct the interference.
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Trademark Information
DEFINITY ONE is a trademark of Avaya Inc. Guide Builder, AUDIX and DEFINITY are registered trademarks of
Avaya Inc.
About Your Telephone
Your 8410B is a multi-appearance digital telephone.
To familiarize yourself with the buttons and features on your telephone, refer to the figure below and then read the
callout explanations for the buttons and features.
Call Appearance/Feature Buttons
At least three of these 10 buttons are call appearance buttons; used for incoming and outgoing calls and
labeled with an extension number. The remaining buttons access features and are labeled with a feature
name. Each has a red light telling you that this is the line you are using or this is the line you will get when
you lift your handset. The green status light next to each call appearance and feature button tells you that
the line or feature is being used.
Conference Button
For setting up conference calls. This button is labeled
Dial Pad
The standard 12-
utton pad for dialing phone numbers and accessing features. The letters "Q" and "Z"
Conf
.
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have been added to the appropriate dial pad keys for directory access, and the "5" button on your dial pad
has raised bars for visually impaired users.
Drop Button
For disconnecting from a call or dropping the last party added to a conference call.
Handset
A handset is provided for placing and answering calls. This is sometimes called the "receiver". In most
cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a
feature.
Handset Jack
Located on the back of your telephone, this jack is for connecting a handset to your telephone.
Hold Button
A red button for putting a call on hold.
Line Jack (on back of telephone)
This jack is used for connecting a line cord to your telephone. The jack is labeled "LINE".
Message Light
A red light that goes on when a message has been left for you.
Mute Button
For turning off the microphone associated with the handset or the built-in speakerphone so the other person
on the call cannot hear you.
Ring Button
A button you can use to select a personalized ring for your telephone.
Speaker Button
For accessing the built-in speakerphone.
Note: Your telephone can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and speak) feature. Check with your system manager to
see how your Speaker button is to be used.
Speakerphone/Headset Adapter Jack
Located on the back of your telephone, this jack is used for connecting an external speakerphone (such as
an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your
telephone.
Test Button
When the telephone is initially powered up, the green light next to
is not (or not yet) operational. The light changes to steady green when the telephone is able to
flashes if the link with the switch
Test
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communicate with the switch, and then goes off after a short period of time. After the telephone is powered
up, you can press
to test the lights and display on your telephone.
Test
Transfer Button
For transferring a call to another telephone.
Volume Control Button
For adjusting the volume of:
z
The speakerphone or speaker when a call is in progress using the two-way speakerphone or one-way
speaker
z
The handset while a call is in progress using the handset
z
The ringer while the speaker is off, and either the handset is inactive or the ringer is active
Notes: 1) When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off. 2) The Volume control
button on your telephone does not control the volume level of adjunct equipment.
Conventions
Conventions Used in the Procedure Descriptions
Feature
and
Feature xxxxx
{handset tones} The tone that appears in curly quotes after a step, such as {dial
Special Instructions
Use the following special instructions for operating your telephone.
z
The first time you use these procedures, you will need to customize them for yourself by obtaining the following
information from your system manager:
Each of these represents a button that has a feature assigned to
it. The button is labeled with the feature name, sometimes
followed by an extension number (shown as
xxxxx
) or a
person's name.
tone}, indicates what you should hear from your handset (or
speakerphone) after successfully performing that step.
-- Your system manager may assign call appearances or features to the 10 call appearance/feature
buttons on your telephone.
-- You may also be able to use the Speakerphone or the Speaker feature. Check with your system
manager to see what other features you can use with your switch.
-- An
feature not appearing on a button or accessed with the display and softkeys can be activated
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or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the
feature access codes for the features you need.
z
To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the
speaker or speakerphone on unless otherwise noted.
z
If you receive an
intercept tone
(high-pitched, alternating high and low tone) while attempting to operate any
feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get
dial tone, and return to Step 1.
Feature Finder
Abbreviated Dialing (AD)
Allows you to store selected phone numbers for quick and easy dialing. Each number can be a complete or
partial phone number, an extension number, or a feature or trunk code. Abbreviated Dialing offers four
possible types of lists: personal, group, system, and enhanced. You can have a total of three out of the four
lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by
the controller of the list; system lists are programmable only by the system manager. Use this feature as a
timesaver for dialing frequently called, lengthy, or emergency numbers.
Note: Check with your system manager concerning what types of lists you have and how many of each list.
Automatic Callback
Sends you a special 3-burst ring indicating that a previously busy or unanswered extension is now
available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on
the phone, or is in and out of the office.
Note: Can be used only for extensions, not outside numbers.
Call Coverage/Consult
Provides automatic redirection of certain calls to your telephone for answering. (Your system manager
determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide
coverage.
Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to call the principal (the person for whom you are answering
calls) for private consultation. Then, you can add the calling party to the conversation, transfer the call to the principal, or return to the calling party.
Call Forwarding All Calls
The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside
number, depending on your system.
Call Park
Puts a call on hold at your telephone, for retrieval at any extension. Use when you need to go elsewhere to
get information during a call, or whenever you wish to complete a call from a different location. Also, if
the call received is for someone else, use it to hold the call until the called party can answer it from the
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nearest available telephone.
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Call Pickup
Lets you answer a call at your telephone for another extension in your pickup group. Use when you wish to
handle a call for a group member who is absent or otherwise unable to answer.
Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager.
Conference
Allows you to conference up to six parties on a call (including yourself) so that you can conduct a 6-way
discussion. Use to set up timesaving conferences, or to spontaneously include an additional party important
to a conversation.
Drop
Disconnects from a call without requiring you to hang up the handset, turn off the speakerphone, or press
the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use
whenever you want to continue using the handset or speakerphone after ending a call.
Handset Volume
Allows you to raise or lower the receive level volume of the handset.
Hold
Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate
another feature, answer a waiting call, or leave your telephone to perform another task. Use when you have
a call you do not wish to drop, but which you have to interrupt briefly to do something else.
Intercom (Automatic/Dial)
Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined
partner by pressing a single feature button. With Dial Intercom, you can call any member of a
predetermined group of users by pressing a feature button and then dialing the group member's 2- or 3digit code. Use to rapidly dial frequently called numbers.
Redial
The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number you
dialed.
Leave Word Calling
Leaves a message for another extension to return your call. The called party is able to dial a message
service (for example, attendant, AUDIX®, covering user, etc.) to retrieve a short, standard message which
gives your name and extension, the date and time you called, and the number of times you called. Use any
time you want to have someone call you back while helping cut down on repeated call attempts.
Mute
For turning off (and then back on again) the microphone of the handset or the speakerphone so the other
erson on the call cannot hear you.
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Priority Calling
Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate
attention. Use when you have important or timely information for someone.
Ringer Volume
Allows you to adjust the ringer volume on your telephone.
Select Ring
Allows you to select a personalized ring from among 8 available patterns. Use to distinguish your ring
from that of other nearby telephones.
Send All Calls
Temporarily sends all your calls to the extension of a person designated by your system manager to answer
them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk
for awhile, or when you do not wish to be interrupted by telephone calls.
Speaker
Allows you to place calls or access other voice features without lifting the handset. However, in order to
speak to the other person, you must use the handset (the speaker must be off). Use with feature activities
that require "listening only", such as on-hook dialing, monitoring calls on hold, and group listening
situations.
Note: Your telephone has either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your telephone is set.
Speakerphone
Allows you to place and answer calls or access other voice features without lifting the handset. Use any
time you prefer hands-free communication, both speaking and listening, or for group conference situations.
Note: Your telephone has either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Check with your system manager to see how your
telephone is administered.
Test
When the telephone is initially powered up, the green light next to
is not (or not yet) operational. The light changes to steady green when the telephone is able to
communicate with the switch, and then goes off after a short period of time. After the telephone is powered
up, you can press
Transfer
flashes if the link with the switch
Test
to test the lights and display on your telephone.
Test
Transfers a call from your telephone to another extension or outside number. Use when your caller needs
to speak further with someone else.
Abbreviated Dialing
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Note: Before you can use this feature, AD buttons must first be assigned by your system manager. (These AD locations can be assigned to actual buttons.)
If you hear the intercept tone while programming, start over from the beginning.
To program or reprogram an AD button:
1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want
to program.
Note: Each AD button will hold one complete phone number or feature access code.
2. Pick up the handset.
{dial tone}
3. Press
Program
.
or, Dial the Program code *49.
4. Press the
AD xxxxx
button to be programmed.
5. Dial the phone number, extension, or feature access code you want to store (up to 24 digits).
Note: If you are programming an outside number, be sure to include a trunk code, if applicable.
6. Press #.
{
The number is stored.
7. If you want to program another button, repeat Steps 4 through 6.
{dial tone}
{dial tone}
{confirmation tone}
8. Hang up or press
to end programming.
Drop
To place an AD call:
1. Press the selected
AD xxxxx
button.
{ringback tone}
{
The call is automatically dialed.
To program a number into a personal list:
1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want
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to store as items on your personal list(s).
Note: Each phone number or feature code is stored as a separate list item.
2. Pick up the handset.
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{dial tone}
3. Press
Program
or, Dial the Program code
.
.
*49
4. Dial the Personal List number (1, 2, or 3).
5. Dial the list item (1, 2, 3...).
6. Dial the number you want to store (up to 24 digits).
Note: If you are programming an outside number, be sure to include a trunk code, if applicable.
7. Press #.
{dial tone}
{dial tone}
{dial tone}
{confirmation tone}
{
The number is stored.
8. If you want to store additional items on the same list, repeat Steps 5 through 7. If you want to store items on
another list, press
9. Hang up or press
Note: Keep a record of your personal list items; group, system, and enhanced lists can be obtained from your system manager.
and return to Step 1.
Drop
to end programming.
Drop
To place a call using an AD list:
1. Press
Pers List, Grp List
, or
Sys List
.
or, Dial the appropriate Abbreviated Dialing List code:
List 1
*50
{dial tone}
List 2
List 3
*51
*52
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Note: An Enhcd List may also be available; see your system manager.
2. Dial the desired list item (1, 2, 3...).
{
The call is automatically dialed.
Automatic Callback
To automatically place another call to a busy or unanswered extension:
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{ringback tone}
1. Press
AutoCallBk
Note: If you send your calls to coverage after activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage.
during the call attempt.
2. Hang up.
{
You hear a priority ring when both you and the called extension are idle. When you answer, regular ringing
is sent to the called party.
3. Lift the handset when you hear a priority ring.
Note: Automatic Callback is automatically canceled after 30 minutes.
To cancel Automatic Callback:
1. Press
AutoCallBk
again while on-hook.
{confirmation tone}
Call Coverage
To answer a call for a co-worker for whom you are a coverage point:
1. Press the call appearance button of the incoming call when ringing begins or the green light flashes.
Note: The call is not at your telephone until the green light is flashing.
To leave a message for a co-worker:
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