Avaya 7420 User Guide

Nortel Digital Mobility Handset 7420 User Guide

Congratulations

on your new Nortel 7420 handset

The 7420 handset will provide you with the greatest possible degree of flexibility and mobility due to high battery capacity, practical weight, size and design.

Please note that the 7420 handset is for use with the following Nortel host systems:

• Norstar MICS 7.0 or greater (Modular Integrated Communications System)

• Norstar CICS 7.0 or greater (Compact Integrated Communications System)

• BCM 3.7 or greater (Business Communication Manager)

STOP!

Charge your

handset 14 - 16

hours prior to

first use for best

performance

Contents

Getting Started. . . . . . . . . . . . . . . . . . 5

Handset information . . . . . . . . . . . . . 5

Battery information . . . . . . . . . . . . . .6

Installing battery . . . . . . . . . . . . . . . .7

Charging battery . . . . . . . . . . . . . . . .8

Checking battery capacity . . . . . . . .9

Battery disposal . . . . . . . . . . . . . . .10

About your 7420 handset . . . . . . . . 11

Handset display . . . . . . . . . . . . . . .13

Display softkeys . . . . . . . . . . . . . . .15

Display backlight . . . . . . . . . . . . . .15

Basic handset options. . . . . . . . . . . 16

Turning the handset ON/OFF . . . . . 16

Adjusting speaker volume . . . . . . . 16

Changing Menu Language . . . . . . . 16

Customizing handset . . . . . . . . . . . 17

Making and answering calls . . . . . . 20

Dial directly . . . . . . . . . . . . . . . . . . .20

On hook dialling (pre-dial) . . . . . . .20

Dial from your phone book . . . . . . .21

Redial . . . . . . . . . . . . . . . . . . . . . . . 21

Answering calls . . . . . . . . . . . . . . . 22

Hold a call . . . . . . . . . . . . . . . . . . . . 22

Making or answering a second call 23

Mute a call . . . . . . . . . . . . . . . . . . . 23

Replying to messages . . . . . . . . . . 24

More handset options . . . . . . . . . . . 25

Moving around in the Menu . . . . . . 25

Using phone book . . . . . . . . . . . . . 28

Using text messages (MSF) . . . . . . 32

Shortcuts . . . . . . . . . . . . . . . . . . . . 36

General information. . . . . . . . . . . . . 37

Troubleshooting . . . . . . . . . . . . . . . 37

Information . . . . . . . . . . . . . . . . . . . 37

Getting Started

Read all the information in this section before you use your handset.

Handset information

Ensure that the adapter voltage is the same as the electrical outlet voltage. The 7420 handset uses radio signals and does not guarantee a connection in all circumstances. Do not rely on a cordless handset to make emergency calls.

Never use your handset:

• in the vicinity of electrical detonators

• in shielded rooms

• in areas where radio transmission is forbidden

• in aircraft

Do not place a handset near:

• water, moisture or damp areas

• heat sources, direct sunlight or unventilated areas

• devices which generate strong magnetic fields such as electrical appliances, fluorescent lamps, computers, radios, televisions or fax machines

• areas where the handset can be covered, its ventilation impaired, liquid spilled on the unit or objects inserted into the handset through any openings.

• areas with dust, vibration, shock or temperature extremes

Check for small metal objects in the handset earpiece/mouthpiece before using the handset.

Do not store or locate flammable liquids, gases, or explosive materials in the same compartment or vicinity as the cordless handset, its parts or accessories.

To protect the handset against drops, we recommend to carry the handset in a protective cover (A0553739 or A0553740)

Battery information

Read the following information before you handle the batteries:

• Do not replace the batteries in potentially explosive environments, such as rooms where flammable liquids or gases are present.

• The battery will explode if disposed of in a fire.

• Do not charge the batteries unless you use the Nortel Networks approved charger and the proper batteries.

• Only use battery type NT7B65LD in the 7420 handset. Do not use these batteries with other products. These batteries were designed specifically for use with the 7420 handset and the 7420 charger ONLY. Improper use of the batteries may result in fire hazard.

• Do not do anything that would cause the battery to short circuit.

• Do not let the battery or the charger come into contact with conductive metal objects.

Installing battery

The battery is connected to the handset when it is shipped from the factory.

1 To change the battery press down

the back cover and push it 5 mm (1/5 inch) towards the headset plug.

2 Lift off back cover. 3 Place the battery plug in the slot

in the battery box.

4 Insert battery with the label

readable.

5 Replace back cover.

Charging battery

When charging the battery for the first time, it is necessary to leave the handset in the charger for 14-16 hours for the battery to be fully charged.

During normal operation, it takes approximately 3.5 hours to charge the handset from fully discharged to its full capacity.

• Place the handset in the charger.

For correct charging, be sure the room temperature is between 0°C and 25°C. Do not place the handset in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery temperature is too high.

If the handset is turned off when placed in charger, only the LED indicates the charging. When handset is turned off, the LED flashes at a low frequency while charging and lights constantly when the charging is finished. There will be no reaction on incoming calls.

If the handset is turned on when charging, the display shows the charging status. The display goes back to normal mode when fully charged. It will not vibrate. Auto-answer is inactive. The handset reacts normally for incoming calls.

It is necessary to recharge the battery when the display shows BATTERY LOW, or if the handset cannot be turned on. When the battery is fully discharged, up to 10 minutes may pass before charging begins (display lights up). When the charger begins the charging, status is shown in the display if the handset is turned on.

Checking battery capacity

In the BATTERY MENU it is possible to see the remaining battery capacity.

For reading the correct capacity, the handset has to be removed from the charger for at least one hour.

1 Press MENU ( ) and use the <

or > keys to reach the BATTERY

MENU.

2 Press OK to enter the BATTERY

MENU, and see the current status

of the battery capacity.

3 Press OK to return to the menu

system, or press MENU ( ) to quit.

The indication on the display is not necessarily an exact reflection on the remaining speech time, but only an indication of the voltage on the battery.

Battery disposal

Defective batteries must be returned to a collection point for chemical waste disposal.

Warning: Nickel metal hydride

batteries must be disposed of properly. Do not dispose of the batteries in office or household waste.

Nickel metal hydride batteries are recyclable. You can help preserve the environment by returning your unwanted batteries to your nearest recycling center for recycling or proper disposal.

Contact your system administrator for more information about battery disposal and recycling centers in your local area.

About your 7420 handset

Message indicator light

Flashes when you have a message waiting.

Volume control

Adjusts the handset and ringer volume.

Display

Shows call information, handset status icons, and guides you through features and option menus.

Headset connector

Microphone

Keys F to L activate different functions when your handset is on hook or off hook. On hook: Handset is idle (not in use). Off hook: Handset is active, call or feature in progress.

Menu key

On hook (idle)

Off hook (active)

On hook (idle)

Off hook (active)

On hook (idle)

Off hook (active)

On hook (idle)

Off hook (active)

On hook (idle)

Off hook (active)

Enters the Handset Options menu.

Activates a feature option.

< ( ) key

Enters the Redial List menu.

Activates a feature option.

> ( ) key

Enters the Telephone Book menu.

Activates a feature option.

OK ( ) key

Turns the handset off with a long (three second) key press.

Turns the microphone off or on when you are on a call.

Feature key

Turns the display on for three seconds with two rapid key presses.

Starts a feature session. Starts or ends a feature

session.

R ( ) key

On hook (idle)

Opens your message list with a short key press.

Enters the text message (MSF-MAIL) menu with a long (three second) key press.

Off hook

Places calls on hold.

(active)

On hook

On/Off hook key

Turns the handset on.

(idle) Off hook

Ends an active call.

(active)

Handset display

There are four lines on your handset display.

Display information example

JEAN 2245

PETER called

NEXT CALL ERASE

(((.)))

Line 1

Line 2 Line 3

Line 4

The types of information shown on the display are:

• Standby text: When the handset is on hook (idle), your extension name and number appears on the first line of the display.

• Information text: Call or feature information appears on the second line of the display.

• Feature options: Feature options appear on the third line of the display. Feature options vary, depending on the type of call or feature in use.

• Handset icons: The following icons appear on the fourth line of the display:

The radio signal icon indicates

((.)))

connection to system. Note: The icon flashes when the system is busy and you will not be able to make or answer calls.

The envelope icon indicates a new text message (MSF-MAIL).

Left and right arrow icons appear on the display when you access Handset option menus.

The telephone icon indicates a call is active. Note: The icon flashes when a call connection is in progress.

Display softkeys

Three display softkeys are used to activate feature options that appear on the third line of the display.

The following graphic shows the softkey mapping for feature options on the third line of the display.

Display softkey mapping example

NEXT CALL ERASE

1 3

Display softkeys

Display

Line 3

Display backlight

The display backlight automatically turns on when there is an incoming call, or if a key is pressed.

The backlight turns off after 10 seconds when the handset is idle.

You can disable the backlight to save power, refer to the “Customizing

handset” section in this guide for

more information. Note: The backlight is disabled when

the key lock function is activated.

Basic handset options

Turning the handset ON/OFF

Press .

When the handset is turned on the radio signal display icon is shown in the lower left corner of the display, if the handset is subscribed to a system.

OFF

Press OK () for 3 seconds.

Adjusting speaker volume

1 Press . 2 Use the two keys placed at the

upper right side of the handset for volume control.

3 Press again.

Changing Menu Language

There are three predefined languages in the handset: English, French, and Spanish.

1 Press MENU ( ), and then press

OK.

2 Switch to SET PROFILE

LANGUAGE using the <> keys, then press OK.

3 Use the <> keys to choose

between the predefined languages, then press OK to select the required language.

4 Press MENU ( ) to exit the menu

structure.

See Figure 1 on page 43.

Customizing handset

The handset has one user-defined profile (set up), and a mode where all sounds are disabled (SILENT).

• Press MENU ( ) followed by OK to show the profile.

All settings have to be defined under the profile. The display shows if the SILENT mode is enabled.

Profile set-up

In the following you will find a description of how to set up the profile.

1 Press MENU ( ) to enter the

PROFILE SET UP MENU.

2 Press OK.

You are now able to switch between the different settings using < or >.

3 Press OK when you find the

setting you wish to change (or see).

4 Change the setting according to

your needs, confirm with OK and you automatically go to the next setting.

5 Press MENU ( ) to finalize profile

setup.

See Figure 2 on page 44.

Description of profile functions

RINGERTONE:

Scroll through the 9 different ringertones using < and >. Confirm with

OK.

RINGER VOL:

Turn the volume up and down using < or >. Confirm with OK.

KEY CLICK:

Turn the volume up and down using < and >. Confirm with OK.

VIBRATOR:

Can be turned on/off using < and >. Confirm with OK.

Auto-ANSWER:

Can be turned on/off using < and >. Confirm with OK.

When turned on, the telephone automatically goes off hook when ringing.

START VOL:

Start volume can be adjusted using < and >. Confirm with OK.

OUT OF RANGE:

The out of range indication can be turned on/off using < and >. Confirm with OK.

With the out of range indicator turned on, a beep will sound when the telephone is moving out of range of the base station, and “OUT OF RANGE” will appear in the display. If on a call (when out of range) the call will be transferred to the prime set.

AUTO KEYLOCK:

The auto keylock function can be turned on/off using < and >. Confirm with OK.

With auto keylock turned on the handset will automatically lock the keys

after 60 seconds. Press MENU ( ), then press º to activate the keys again.

Language:

Choose between predefined languages using < and >. Confirm with

OK.

BACKLIGHT:

Can be turned on/off using < and >. Confirm with OK.

Refer to “More handset options” on

page 25 for more information on the

menu.

Making and answering calls

The handset must be subscribed and registered to make or answer a call. (Contact your system administrator to have your handset subscribed).

For internal calls, dial the extension number. (Contact your system administrator for a list of extension numbers).

For external calls, dial the external code (or line pool code) to access an external line, then dial the external telephone number. (Contact your system administrator to confirm what external code or line pool code to use).

Dial directly

1 Press , the display icon

flashes until the call is connected.

2 Dial the number.

3 Press again to end the call.

On hook dialling (pre-dial)

1 Dial the number.

A long press on º will make a pause, if necessary.

2 Press .

3 Press again to end the call.

Dial from your phone book

1 Press > ( ) to enter the

telephone book.

2 Search for the number either by

using the < > -keys, or by pressing the first letter in the name by using the digits 2 – 9.

3 Press , the display icon

flashes until the call is connected.

4 Press again to end the call.

Note: For more information on using

your phone book, refer to “Using

phone book” on page 28.

Redial

The handset has maximum 10 redial numbers. Each number is only represented once.

1 Press < () to enter the redial

list. You can also reach the REDIAL

MENU in the main menu.

2 Search for the number by using

the < > -keys. Redial numbers are marked with

“REDIAL” or name of the person who called, if present in the phone book.

3 Press , the display icon

flashes until the call is connected.

4 Press again to end the call.

Note: Use the Redial list or the Last

Number Redial Feature ( automatically redial the last external telephone number that you called.

5) to

Answering calls

Depending on the system hardware/ software configuration, Call Display information (CLID) for incoming external calls will appear on the display. Your system administrator must enable the CLID feature for your handset in system programming.

To answer a call:

• Press to answer a call when your handset rings.

• If you are using headset, press any key on the handset to answer the call.

To stop the handset ringing without answering the call:

• Press and the ring signal is muted. The display shows: »RINGER MUTED«

• Alternatively, press one of the volume control buttons to mute the ringing signal.

Hold a call

1 While on a call, press R ( ). 2 To retrieve the held call, press R

() again.

Making or answering a second call

You can have two calls active at the same time. Use R ( ) to switch between calls.

To answer a second call while on another call

• Press R ( ) to answer the second call. The first call is automatically put on hold.

To hold a call and make a second call

1 Press R ( ) to put the first call on

hold.

2 Dial the telephone number of the

second call.

To return to the first call

• Press R ( ) again to return to the first call.

The second call is automatically put on hold.

Mute a call

1 While on a call, press .

2 To cancel mute, press again.

Replying to messages

This allows you to read messages from another DN (Directory Number) in the system or to listen to voice-mail messages.

The red LED on your handset flashes when you receive a message from an internal voice message center or another telephone on your system. This is the message waiting indication.

To view, reply and listen to your messages

1 While on hook, press R ( ) (short

key press) to access your message list.

2 Press NEXT

in the list.

Note: The NEXT on the display when you have more than one message.

3 Press CALL

in the list.

4 Press ERASE

from the list.

Note: Refer to the document provided with the internal voice message center for more information about mailbox options.

to view all messages

softkey only appears

to reply to a message

to delete a message

More handset options

Moving around in the Menu

Press MENU ( ) to enter or exit the menu structure. It has to be used if a “NO” or “CLEAR” is wanted in the menu structure.

Press OK to jump to a lower level in the menu. When the lowest menu level is reached, it will store the setting and jump to a higher level. It has to be used if a “YES” is wanted.

Note: If the handset is in the menu, and an incoming call arrives, then the menu will be dropped and the call handled in the normal way.

See Figure 3 on page 45.

Menu structure

The main menu consists of the following 8 menus:

MENU PROFILE SET UP

For more information, see “Customiz-

ing handset” on page 17.

MENU EXT. SERVICE

External services are only applicable to the Master handset. For more information, contact your system administrator .

MENU BATTERY

For more information, see “Checking

battery capacity” on page 9.

MENU PHONE BOOK

For more information, see “Using

phone book” on page 28.

MENU REDIAL

The handset has maximum 10 redial numbers. Each number is only represented once.

• Press MENU ( ), press > four times from standby text to enter the

REDIAL MENU, and then press OK.

Repeated presses at < turn backward through the dialled numbers (from newest to the oldest).

Right arrow moves in the opposite direction.

Note: It is also possible to reach the REDIAL MENU, using the < ()

key.

• Numbers are named “REDIAL” or with the name.

• If you want to delete a ”REDIAL” use < or > to scroll to the name/ number, and then press OK twice.

The name/number is now deleted. If the number is stored, it is moved to the telephone book.

It is possible to add prefixes to the redial numbers.

• Find the number you wish to edit and press the digits you want to add to the number, e.g. prefix = O.

See also “Redial” on page 21.

MENU MSF-MAIL

For more information,see “Replying to

messages” on page 24.

MENU LOGIN

For more information on this menu option, contact your system administrator.

MENU MSF FUNCTION

MSF Functions are special functions, which are based on MSF (Message Service Function). The functions require special software in the main system.

Note: The PHONE BOOK MENU, REDIAL MENU and MSF-MAIL MENU can be accessed directly. The PHONE BOOK MENU by pressing > (), the REDIAL MENU by pressing < ( ), and the MSF-MAIL MENU

by pressing R ( ) with a long key press.

Using phone book

You can store telephone numbers and names in your telephone book.

The telephone book can store up to 65 numbers with name. A maximum of 23 digits, including spaces, is allowed for each number. A maximum of 24 digits, including spaces, is allowed for each name. Names are sorted alphabetically starting with their first character.

Using the alphanumeric keyboard

The normal dialling keys (0-9) are used for writing the name to be placed in the telephone book. By pressing the keys a certain number of times the related letters or digits will appear in the display.

Spaces are made by using the 0 -key.

Keyº changes between uppercase and lowercase letters.

The arrows will move the cursor.

Left arrow is also used for deleting (hold for 1 sec.) = delete. New letters can be inserted.

Change of key press and pauses lasting more than 1 second automatically moves the cursor to next position.

Key Capital letter Small letter

? ! 1 - + * / = & ( ) % ¿ ¡

A B C 2 Ä Å À Á Ã Æ Ç

D E F 3 È É Ê Ë d e f 3 è é ê ë

G H I 4 Ì Í Î Ï g h i 4 ì í î ï

J K L 5 j k l 5

M N O 6 Ñ Ö Ò Ó Ô Õ Ø

P Q R S 7 ß p q r s 7 ß

T U V 8 Ü Ù Ú Ût u v 8 ü ù ú û

W X Y Z 9 w x y z 9

[Space] , . 0 : ; _ ” ‘ ^ ~

AÆaaÆA

# @ € $ £ ¥ § < > { | } [ \ ]

? ! 1 - + * / = & ( ) % ¿ ¡

a b c 2 ä å à á ã æ ç

m n o 6 ñ ö ò ó ô õ ø

[Space] , . 0 : ; _ ” ‘ ^ ~

# @ € $ £ ¥ § < > { | } [ \ ]

Storing a number

1 While on hook, press the number

to be stored (max. 23 digits), press >, and then press OK.

2 Enter a name (max. 24 digits),

and then press OK to store the number.

After storing, the telephone will go back to standby mode.

3 If the display shows “MEMORY

FULL”, it is necessary to delete one or more numbers from the telephone book.

See Figure 5 on page 47.

Storing from Redial list

1 While on hook, use the < -key to

find the number in the redial list to be stored in the telephone book.

2 Press OK, then >, and then press

OK again.

3 Enter a name, and then press OK

to store the redial list number in the telephone book.

Storing number from last caller

• While on hook, press < to store a number from last caller, then OK, then press >, then OK to confirm.

Reading BOOK numbers

1 While on hook, press > ( ) to

enter the telephone book.

2 For quick-search: press the first

letter of the name (using 2-9)(Refer to “Using the

alphanumeric keyboard” on page

28).

3 Press to call the displayed

person. It is also possible to reach the

PHONE BOOK MENU from the main menu.

4 Press MENU ( ) to exit the

telephone book.

Note: Viewing and editing the telephone book can also be done while in conversation (off hook) by pressing > ( ) with a long key press.

See Figure 6 on page 48.

Changing numbers

1 While on hook, press > ( ) to

enter the telephone book.

2 Use the < > -keys to find the

number to be edited, press OK, press >, then press OK.

3 Edit the number, and then press

OK to store the number.

Note: Viewing and editing the

telephone book can also be done while in conversation (off hook) by pressing > ( ) with a long key press.

See Figure 6 on page 48.

Changing Redial number

1 While on hook, press < ( ),

use the < > -keys to find the redial number to be edited, and press the digits you want to add to the number, e.g. prefix = O.

2 Press OK, followed by >, enter a

name, and then press OK again to store the number.

Deleting numbers

1 While on hook, press > ( ) to

enter the telephone book.

2 Use the < > -keys to find the

number to be deleted, press OK twice.

See Figure 6 on page 48.

Deleting from Redial list

• While on hook, press < ( ), then use the < > -keys to find the name/ number to be deleted, and press OK twice.

The name/number is now deleted. If number is stored, it is moved to the telephone book.

Using text messages (MSF)

It is possible to send text messages from handset to handset on the same system.

Note: Sending text messages is not supported. This feature will be supported in upcoming releases.

See Figure 4 on page 46.

At the reception of a text message the envelope display icon appears. The envelope display icon is indicating one or more unread messages or unanswered calls.

• The text message is shown in the display, and when the message is read the envelope display icon will disappear.

• If the message contains a callback number, this will be displayed on the bottom line of the display. As long as the callback number is in the display, it is possible to activate the number by pressing .

• 1st letter in the display, in front of the timestamp, shows the message status: read (R), unread (N) or locked (L).

• Mails include a maximum of 72 letters or digits (2 display screens of 48 each). Call back no. is max 23 digits (or letters for E-mail).

• 14 messages can be”stored” in the handset. When receiving a new message, the oldest unlocked will be deleted.

• Locked messages will not automatically be overwritten, but can manually be deleted. Maximum 7 messages can be locked.

Reading a MSF mail

1 While on hook, press R ( ) with a

long key press, then press OK. If the message includes more

than 48 letters or digits, the message will run over 2 display screens.

2 Use the > -key to scroll. 3 To see the sender of the mail,

press OK.

4 To leave the mail, press MENU

().